Senior Product Designer, Platform Experience

📍 Job Overview

Job Title: Senior Product Designer, Platform Experience

Company: Jobber

Location: Remote in Canada or US

Job Type: Full-Time

Category: Product Design / UX Design

Date Posted: August 15, 2025

Experience Level: Mid-Senior Level (Implied 3+ years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive UX strategy and design for Jobber's platform ecosystem, focusing on app integrations, the Jobber store, and third-party supply catalog partnerships.

• Collaborate with Product Management and Engineering to translate complex user needs and business objectives into intuitive, scalable, and impactful user experiences.

• Leverage user research (qualitative and quantitative) and AI technologies to inform design decisions and create personalized product experiences.

• Champion a customer-centric and data-informed design culture, ensuring cohesive and high-quality product outcomes.

• Measure and communicate the impact of design solutions on user engagement and business goals.

📝 Enhancement Note: The role is explicitly for a "Senior Product Designer" focusing on "Platform Experience" within the "Platforms & Partnerships" group. This indicates a need for strategic design thinking, a strong understanding of ecosystem design, and the ability to influence product direction beyond a single feature, with a focus on integrations and partner-facing functionalities. The emphasis on AI also suggests a forward-looking approach to user experience.

📈 Primary Responsibilities

• Define and execute the UX strategy for platform integrations and partnerships, working closely with Product Managers and Engineering leads.

• Conduct user research, including interviews, surveys, and usability testing, to uncover pain points and identify opportunities for platform improvements.

• Create detailed design artifacts such as user flows, wireframes, interactive prototypes, and high-fidelity mockups to communicate design solutions.

• Ensure design consistency and scalability across the Jobber platform by adhering to and contributing to the design system.

• Apply AI and machine learning concepts to design personalized user experiences and enhance platform functionality.

• Collaborate with content designers and design system teams to ensure a cohesive and high-quality user experience across all touchpoints.

• Present design concepts and research findings to cross-functional teams and stakeholders, articulating the user and business value.

• Track and report on key design metrics to demonstrate the impact of UX initiatives on user engagement and business outcomes.

• Stay abreast of industry best practices, emerging technologies (especially AI), and competitor offerings to drive continuous innovation.

📝 Enhancement Note: The responsibilities highlight a blend of strategic UX leadership and hands-on design execution. The emphasis on "scalable, end-to-end experiences" and "defining UX strategy" points to a senior-level individual contributor role with significant ownership and influence over the product's platform strategy. The inclusion of AI application suggests a need for designers who can think about how to leverage emerging technologies to enhance user value.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Design, HCI, Computer Science, or a related field is often preferred for senior roles, though not explicitly stated, equivalent practical experience is highly valued.

Experience: 3+ years of experience in Product Design or UX Design roles, with a focus on web or mobile SaaS products. Experience in high-growth SaaS environments is a strong plus.

Required Skills:

• Proven expertise in visual and interaction design, demonstrated through a strong portfolio.

• Proficiency in modern design tools such as Figma, FigJam, and other relevant prototyping and collaboration software.

• Experience in conducting and synthesizing qualitative and quantitative user research to inform design decisions.

• Strategic thinking skills to align UX initiatives with product vision and business goals.

• Compelling storytelling and presentation skills to effectively communicate design rationale and impact.

• Experience collaborating closely with Product Management, Engineering, and Marketing teams.

• A strong understanding of SMB (Small to Medium Business) and/or B2B audiences and their unique user needs and behaviors.

Preferred Skills:

• Prior experience designing for partnerships, integrations, developer portals, or adjacent platform domains.

• Experience working within a decentralized product design team structure.

• Familiarity with or contribution to design systems.

• Active involvement in the design community and a commitment to mentorship or growing design talent.

📝 Enhancement Note: The "3+ years of experience" combined with the "Senior" title suggests that candidates demonstrating strategic impact, leadership in design initiatives, and a deep understanding of the product development lifecycle will be highly competitive. The emphasis on AI application, SMB/B2B audiences, and platform/integration design are critical differentiators for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 3-5 impactful product design projects, with a clear emphasis on SaaS products.

• For each project, clearly articulate the problem statement, your role and contributions, the design process followed, key challenges overcome, and quantifiable outcomes or impact.

• Showcase end-to-end design thinking, from user research and ideation to prototyping, user testing, and final implementation.

• Demonstrate expertise in designing for complex systems, integrations, or platform-level features, if applicable.

Process Documentation:

• Portfolio projects should implicitly or explicitly demonstrate your approach to core design processes:

  • User research methodologies (qualitative and quantitative).

  • Information architecture and user flow mapping.

  • Wireframing and prototyping techniques.

  • Usability testing and iterative design refinement.

  • Collaboration with cross-functional teams (Product, Engineering, Marketing).

  • Design system utilization or contribution.

  • Application of AI or emerging technologies in design solutions.

📝 Enhancement Note: The portfolio is critical for this role, especially for demonstrating experience with SaaS products and complex system design. Candidates should be prepared to discuss their process in detail, highlighting how they leveraged research, collaboration, and iterative design to achieve measurable results. Projects involving integrations, APIs, or partner-facing features would be highly relevant.

💵 Compensation & Benefits

Salary Range:

• Canada: $125,800 - $170,100 CAD annually

• United States: $118,500 - $160,300 USD annually

The company states that offers are based on skills, experience, and role complexity, with typical hires starting around the midpoint of the range.

Benefits:

• Extended health benefits package with fully paid premiums for body and mind.

• Retirement savings plan matching.

• Stock options and equity rewards.

• Annual stipends for health and wellness.

• Paid time off including vacation, personal days, birthday off, and health days.

• Parental leave top-ups.

• Dedicated talent development program with career coaching and growth opportunities.

Working Hours: While not explicitly stated, a full-time role typically implies a 40-hour work week. The remote-first nature suggests flexibility in managing work hours, provided core responsibilities and collaboration needs are met.

📝 Enhancement Note: The salary ranges provided are competitive for senior-level product design roles in the tech industry, particularly in SaaS. The comprehensive benefits package, including health and wellness stipends, retirement matching, and stock options, indicates a strong commitment to employee well-being and long-term retention. The mention of "talent development program" and "career coaching" is a significant perk for growth-oriented professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Jobber operates in the Home Services Software industry, providing a platform for small businesses like plumbers, electricians, and landscapers to manage their operations. This positions them in a high-growth B2B SaaS market.

Company Size: Jobber is a growing company, recognized by lists like Deloitte Canada’s Technology Fast 50™ and Globe and Mail’s Canada’s Top Growing Companies. While an exact employee count isn't provided in the input, its growth trajectory and awards suggest a significant and scaling organization.

Founded: Founded in 2011, Jobber has over a decade of experience in the market, indicating a stable yet innovative company with a proven product-market fit.

Team Structure:

• The Product Design team is decentralized, meaning designers work closely with specific Product Management and Engineering pods.

• The "Platform Experience" role sits within the "Platforms & Partnerships" group, suggesting a focus on building foundational elements and enabling external integrations.

Methodology:

• Customer-Centricity: A core tenet of Jobber's culture, with a focus on understanding and empowering small business owners.

• Data-Informed Design: Decisions are guided by both qualitative and quantitative user research and product analytics.

• Innovation: Encouragement to leverage advanced technologies like AI to create better user experiences and deliver tangible results.

• Collaboration: Emphasis on cross-functional teamwork to achieve product goals.

Company Website: https://getjobber.com/

📝 Enhancement Note: Jobber's culture appears to be a blend of high-growth tech ambition with a strong emphasis on customer success and employee development. The recognition by "Great Place to Work" and "Canada's Most Admired Corporate Cultures" suggests a positive and supportive work environment. The platform focus of this role means contributing to the core infrastructure that enables other parts of the business and external partners.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a level of autonomy, strategic influence, and expertise. It's a key individual contributor position responsible for shaping significant parts of the product.

Reporting Structure: The role reports to the Product Design Manager. Within the Platform Experience team, the designer will work closely with Product Managers and Engineering leads within the Platforms & Partnerships group.

Operations Impact: As a Senior Product Designer on Platform Experience, the impact is significant:

• Directly influences the scalability and extensibility of the Jobber platform through integration design.

• Enhances the developer experience for third-party partners, potentially driving ecosystem growth.

• Contributes to strategic business partnerships by designing seamless integration solutions.

• Shapes how tens of thousands of users interact with Jobber's core offerings and extended capabilities.

Growth Opportunities:

• Skill Development: Deepen expertise in platform design, integration strategies, AI applications in UX, and user research methodologies.

• Leadership: Potential to mentor junior designers, lead design initiatives within the Platforms & Partnerships group, and contribute to the evolution of Jobber's design system and processes.

• Career Progression: Opportunity to advance to Principal Product Designer, Design Lead, or even management roles within Product Design as the company scales.

• Impact: Contribute to a product that empowers millions of small business owners, offering a tangible sense of purpose.

📝 Enhancement Note: The "Senior" title implies a clear path for growth, either into more specialized or leadership roles within design. The company's focus on talent development and coaching suggests structured support for career advancement. The nature of the role, working on foundational platform elements, offers opportunities to build expertise in scalable architecture and ecosystem design.

🌐 Work Environment

Office Type: Jobber is a "remote-first" company, meaning that remote work is the standard and prioritized. This suggests a distributed workforce where collaboration and communication tools are crucial.

Office Location(s): While not tied to a specific physical office, the role can be held remotely from Canada or the United States. This implies adherence to local employment laws and potential for regional team meetups or virtual events.

Workspace Context:

• Collaboration: Expect frequent virtual collaboration via video conferencing, chat platforms (e.g., Slack), and collaborative design tools (e.g., Figma, FigJam).

• Technology: Access to a modern tech stack, including leading design and productivity software, and potentially tools for remote team management and communication.

• Team Interaction: While remote, there will be structured opportunities for team interaction, design critiques, and cross-functional alignment meetings.

Work Schedule: As a remote-first company, Jobber likely offers flexibility in work hours, as long as collaboration with teams in different time zones (Canada and US) is managed effectively and deliverables are met. Core collaboration hours might be expected.

📝 Enhancement Note: The remote-first nature is a significant factor for candidates seeking flexibility. The company's commitment to remote work implies a robust infrastructure for distributed collaboration and a culture that supports it. Candidates should be comfortable with asynchronous communication and proactive in engaging with their team.

📄 Application & Portfolio Review Process

Interview Process:

1. Talent Team Member Interview (45m): Typically an initial screening to assess cultural fit, motivation, and high-level experience. Focus on your career journey, interest in Jobber, and understanding of the role.

2. Portfolio Review (60m): A deep dive into your design work. Be prepared to walk through 2-3 of your most relevant projects, explaining your process, decisions, and outcomes. Focus on projects that showcase SaaS, platform design, or complex problem-solving.

3. Functional Interview: App Critique/Q&A (90m): This usually involves an "app critique" where you'll analyze an existing product (potentially Jobber itself or a competitor) and propose design improvements. Expect in-depth questions about your design thinking, problem-solving approach, and technical knowledge.

4. Leadership Interview (30m): A conversation with a senior leader (e.g., Head of Product, Design Manager) to assess strategic thinking, leadership potential, and alignment with company vision.

Portfolio Review Tips:

• Tell a Story: Structure your project presentations like a narrative – problem, solution, impact.

• Highlight Your Role: Clearly define your specific contributions, especially in team projects.

• Quantify Impact: Use metrics and data to demonstrate the success of your designs (e.g., increased conversion, reduced errors, improved user satisfaction).

• Show Your Process: Explain why you made certain design decisions, referencing research, user feedback, or business goals.

• Be Prepared for Questions: Anticipate questions about your design choices, challenges, and how you handle feedback.

• Focus on Relevance: Prioritize projects that align with the job description's focus on platform, integrations, and SaaS.

Challenge Preparation:

• App Critique: Research Jobber's product thoroughly. Identify areas for improvement, focusing on usability, user flows, and potential new features, especially within the platform/integration space. Consider how AI could enhance the experience.

• Problem-Solving: Prepare to articulate your approach to ambiguous problems. Use frameworks like STAR (Situation, Task, Action, Result) for behavioral questions.

• Stakeholder Management: Think about how you collaborate with Product Managers and Engineers, manage feedback, and advocate for user needs.

📝 Enhancement Note: The interview process is comprehensive, indicating a thorough evaluation. The portfolio review and app critique are key stages where candidates must clearly articulate their design process, strategic thinking, and understanding of user-centered design principles, especially as applied to platform and integration contexts. Demonstrating experience with AI in design will be a significant advantage.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (explicitly mentioned), FigJam (for collaboration/whiteboarding).

• AI & LLMs: ChatGPT (explicitly mentioned), and other AI tools for design ideation, content generation, or research synthesis.

• Collaboration: Likely tools like Slack, Zoom, Google Workspace, or similar for team communication and project management.

Analytics & Reporting:

• While not specified, expect to work with product analytics tools (e.g., Amplitude, Mixpanel, Google Analytics) to understand user behavior and measure design impact.

CRM & Automation:

• Jobber itself is a CRM/business management tool for its customers. While designers may not directly manage it, understanding its capabilities and how integrations work is crucial.

• No specific CRM or automation tools are explicitly mentioned for the designer's use, but familiarity with how CRM systems function and integrate would be beneficial.

📝 Enhancement Note: Proficiency in Figma is a must. Experience with AI tools like ChatGPT is explicitly sought after, indicating a desire for designers who can creatively leverage these technologies. Familiarity with product analytics platforms will be beneficial for demonstrating design impact.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on empowering small businesses and ensuring their success through technology.

• Collaboration: Working effectively with cross-functional teams (Product, Engineering, Marketing) to deliver cohesive solutions.

• Innovation: Embracing new technologies, including AI, to enhance product experiences and drive business value.

• Transparency: Open communication about compensation, processes, and company goals.

• Growth Mindset: Commitment to continuous learning, skill development, and career advancement for employees.

Collaboration Style:

• Cross-functional Integration: Designers are embedded within product pods and work daily with Product Managers and Engineers.

• Design System Adherence: Collaboration with the design systems team ensures consistency and efficiency.

• Feedback Exchange: A culture that values constructive feedback through design critiques and iterative processes.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings across the design team and broader organization.

📝 Enhancement Note: The company culture seems to foster a supportive and growth-oriented environment. The emphasis on customer-centricity and collaboration is paramount. For a designer, this means being an active participant in team discussions, readily sharing work, and being open to feedback from various disciplines.

⚡ Challenges & Growth Opportunities

Challenges:

• Platform Complexity: Designing for an integrated ecosystem requires a deep understanding of how different components interact and the ability to maintain consistency across diverse functionalities.

• AI Integration: Effectively incorporating AI into user experiences in a way that is intuitive, valuable, and ethically sound presents a unique challenge.

• Balancing User Needs and Business Goals: As with any design role, finding the optimal balance between user delight, business objectives, and technical feasibility.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote environment.

Learning & Development Opportunities:

• AI in Design Specialization: Gaining hands-on experience applying AI/LLMs to product design challenges.

• Ecosystem Design Mastery: Developing expertise in designing for complex, integrated product platforms.

• Strategic Influence: Growing influence on product strategy and roadmap through impactful design contributions.

• Mentorship: Access to career coaching and development programs to help advance within the design field.

• Industry Exposure: Learning from a growing, successful SaaS company in a dynamic market.

📝 Enhancement Note: The challenges are inherent to a senior role in a growing tech company, particularly one focused on platform expansion and new technologies. The growth opportunities are substantial, offering a chance to specialize in cutting-edge areas like AI-driven design and ecosystem architecture.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to define UX strategy for a complex product or feature set. What was your process, and what was the outcome?" (Focus on strategic thinking, research, and impact.)

• "Describe a project where you collaborated closely with Product Managers and Engineers. How did you ensure alignment and manage trade-offs?" (Highlight collaboration skills and cross-functional communication.)

• "Walk me through a challenging design problem you solved. What was the problem, your approach, and what did you learn?" (Demonstrate problem-solving skills and ability to articulate process.)

• "How have you used AI or LLMs in your design process? Can you give a specific example?" (Prepare concrete examples of AI application.)

Company & Culture Questions:

• "Why are you interested in Jobber and our mission to empower small businesses?" (Research Jobber's mission and values.)

• "How do you contribute to a customer-centric and data-informed design culture?" (Provide examples of your practices.)

Portfolio Presentation Strategy:

• Structure: Prepare a concise narrative for each project, focusing on the problem, your solution, the process, and the results. Aim for 3-4 projects that best showcase your skills for this role.

• Visuals: Use high-quality mockups, prototypes, and flow diagrams. Annotate key design decisions.

• Metrics: Be ready to discuss the impact of your work using data. If exact metrics aren't available, discuss intended outcomes and how you would measure them.

• AI Integration: If you have projects incorporating AI, highlight them. If not, be prepared to discuss how you would approach it for a given problem.

• Engagement: Be ready to answer detailed questions about your process, decisions, and any challenges encountered.

📝 Enhancement Note: Candidates should prepare to demonstrate not just design execution but also strategic thinking, problem-solving abilities, and a deep understanding of the product development lifecycle. The ability to articulate the "why" behind design decisions and quantify impact is crucial. Expect questions that probe your experience with SaaS, platform design, and AI.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Greenhouse.

• Portfolio Customization: Ensure your portfolio prominently features 2-3 of your most relevant projects that align with SaaS, platform design, or complex user experiences. Tailor your case studies to highlight your process, collaboration, and quantifiable impact.

• Resume Optimization: Update your resume to clearly articulate your experience with product design, UX strategy, user research, and any relevant platform or integration design projects. Use keywords from the job description and focus on achievements rather than just responsibilities.

• Interview Preparation: Practice walking through your portfolio projects, focusing on clarity, conciseness, and demonstrating your design thinking process. Prepare for an app critique by studying Jobber's product and identifying potential design improvements.

• Company Research: Thoroughly research Jobber's mission, values, product, and target market. Understand the importance of the Platforms & Partnerships group and how your role contributes to the company's overall strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.