Senior Product Designer, Member Growth

📍 Job Overview

Job Title: Senior Product Designer, Member Growth

Company: Spring Health

Location: Seattle, WA (hybrid)

Job Type: Full-Time

Category: Product Design / User Experience (UX) / Growth Design

Date Posted: 2026-01-16

Experience Level: 5-10 Years

Remote Status: Hybrid (2-3 days in office)

🚀 Role Summary

• Drive user acquisition, activation, engagement, and retention through end-to-end product design for Spring Health's member platform.

• Leverage a hypothesis-driven, metrics-driven approach to design, focusing on iterative experimentation and continuous improvement.

• Collaborate closely with Product Management, Engineering, Data Science, and Marketing to execute product strategy and achieve key business objectives.

• Champion user-centered design principles to solve complex mental health barriers and enhance the member experience.

• Contribute to and lead design initiatives within a product pod, ensuring high-quality, impactful design solutions are shipped.

📝 Enhancement Note: While the role title is "Senior Product Designer," the emphasis on "Member Growth" and "hypothesis-driven experiment culture and metrics-driven approach to design" strongly indicates a specialization in Growth Design. This means the role will focus heavily on optimizing user funnels, driving user adoption, and increasing engagement through data-informed design decisions and rapid experimentation. The "Senior" title implies a need for leadership, mentorship, and a proven track record of impactful design work.

📈 Primary Responsibilities

• Identify and deeply understand user problems and opportunities within the member journey, from initial identification of need through to retention and advocacy.

• Partner with cross-functional pod members (Product Managers, Engineers, Data Scientists, Marketing) to define problem spaces, validate hypotheses, and conceptualize innovative solutions.

• Design and prototype user experiences that effectively test key assumptions and generate actionable insights for product iteration.

• Ship high-quality, user-centric designs that measurably improve the member experience and drive key business outcomes related to conversion, engagement, and retention.

• Contribute to the development and refinement of Spring Health's design system, ensuring consistency and scalability across the member platform.

• Facilitate design reviews, articulate design decisions clearly, and provide guidance to stakeholders to build shared understanding and alignment.

• Combine user empathy, curiosity, and creative thinking to develop differentiated approaches that increase interest and accessibility in mental health services.

• Advocate for accessibility and inclusive design practices, ensuring Spring Health's platform meets the highest standards for all users.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic problem-solving, hands-on design execution, and cross-functional collaboration, typical of a Senior Product Designer role with a growth focus. The expectation to "help everyone across the organization understand design decisions and progress through high quality documentation and guidance" highlights a need for strong communication and documentation skills, crucial for senior roles.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is often preferred for senior roles. Equivalent practical experience will also be considered.

Experience:

• A minimum of 5 years of experience as a Product Designer within a software company.

• Demonstrated experience in a growth design role, with a proven track record of impacting key growth metrics (acquisition, conversion, engagement, retention, or monetization).

Required Skills:

• Product Design: End-to-end design expertise, from user research and ideation to high-fidelity prototyping and final implementation.

• Growth Mindset & Metrics-Driven Design: Ability to leverage qualitative and quantitative data, including A/B testing results, to inform design decisions and measure impact.

• Figma & Prototyping: Expert proficiency in Figma for design, wireframing, and advanced prototyping.

• Cross-Functional Collaboration: Proven ability to partner effectively with Product Management, Engineering, Data Science, and Marketing teams to achieve shared goals.

• Communication & Advocacy: Strong verbal and written communication skills for articulating design rationale, presenting solutions, and advocating for user needs.

• User-Centered Design: Deep understanding and application of user-centered design principles, empathy, and user research methodologies.

• Accessibility & Inclusivity: Knowledge of latest accessibility standards (e.g., WCAG) and a commitment to building inclusive products.

Preferred Skills:

• UX Writing: Experience with UX writing and microcopy to enhance user experience and clarity.

• Design Systems: Familiarity with creating, contributing to, or utilizing design systems for consistency and efficiency.

• Interaction Design (IxD): Advanced skills in designing intuitive and engaging user interactions.

• Information Architecture (IA): Ability to structure complex information and user flows logically.

• Front-end Development Skills: Basic understanding of front-end technologies (HTML, CSS, JavaScript) to facilitate better collaboration with engineering.

• Leadership & Mentorship: Experience guiding junior designers or leading design initiatives.

📝 Enhancement Note: The requirements clearly emphasize a "growth design" specialization. Candidates must demonstrate not just design skills but a tangible impact on business metrics through their design work, supported by a strong portfolio. The mention of "taking big swings and embracing failure" points to an experimental and agile design culture.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Growth Impact Showcase: A significant portion of the portfolio must demonstrate direct impact on growth metrics (e.g., conversion rate improvements, increased user engagement, reduced churn) through specific design initiatives. Case studies should clearly outline the problem, your role, the hypothesis, the design solution, the experiment conducted, and the measured results.

• End-to-End Process: Showcase comprehensive product design processes, including user research, ideation, wireframing, prototyping, user testing, and iteration.

• Figma Proficiency: Examples demonstrating advanced use of Figma for complex UI design, component creation, and interactive prototyping.

• Collaboration & Problem-Solving: Illustrate instances where you collaborated effectively with cross-functional teams to solve complex user problems.

• System Usability Scale (SUS) Focus: If possible, include examples where your designs led to measurable improvements in user satisfaction, with metrics like SUS scores.

Process Documentation:

• Hypothesis-Driven Experimentation: Provide examples of how you translated user insights and business goals into testable hypotheses and designed experiments (e.g., A/B tests, usability studies) to validate them.

• Iterative Design Workflows: Showcase your ability to work in an agile, iterative manner, demonstrating how you incorporated feedback and data to refine designs over time.

• Metrics Analysis & Reporting: Examples of how you analyzed design performance data and communicated findings and recommendations to stakeholders.

📝 Enhancement Note: The portfolio requirement is heavily geared towards demonstrating quantifiable impact on growth metrics. Candidates should prepare case studies that clearly articulate the "before and after" of their design interventions, backed by data and a robust experimental process.

💵 Compensation & Benefits

Salary Range: $172,400 - $215,500 USD per year.

Benefits:

• Comprehensive Health: Health, Dental, and Vision benefits starting on the first day of employment.

• One Medical Membership: Access to One Medical for convenient healthcare services.

• HSA/FSA: Health Savings Accounts and Flexible Spending Accounts are available, with Spring Health contributing up to $1,000 for HSAs (plan dependent).

• Retirement Planning: Employer-sponsored 401(k) with a company match of up to 2%.

• Mental Health Support: Annual allotment of no-cost therapy, coaching, and medication management visits for employees and dependents through the Spring Health network.

• Paid Time Off (PTO): Competitive policies including vacation, sick leave, and company holidays.

• Parental Leave: 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months of tenure.

• Wellness Programs: Access to Noom (weight management), Wellhub (fitness, mindfulness, nutrition, sleep), and Carrot (fertility support with $4,000 reimbursement).

• Child/Elder Care Support: Access to BrightHorizons for sponsored child care, back-up care, and elder care.

• Professional Development: Up to $1,000 annual reimbursement for professional development.

• Donation Matching: Up to $200 annually in donation matching to support charitable causes.

Working Hours: The standard working hours are assumed to be 40 hours per week, consistent with a full-time role. The hybrid schedule requires 2-3 days per week in the Seattle office.

📝 Enhancement Note: The salary range provided is specific to the role and location. The benefits package is extensive, highlighting Spring Health's commitment to employee well-being, which is particularly relevant given their mission in mental healthcare. The "hybrid schedule in 2026" indicates a planned transition, so candidates should clarify current work arrangements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Mental Healthcare Technology / HealthTech. Spring Health operates at the intersection of technology and healthcare, aiming to make mental wellness accessible and effective.

Company Size: Spring Health is a rapidly growing company, having reached a $3.3 billion valuation. This indicates a dynamic, fast-paced environment with significant investment and expansion. The company partners with over 450 enterprise clients, including major brands.

Founded: Founded with a mission to eliminate barriers to mental healthcare, Spring Health has rapidly scaled its innovative "Precision Mental Healthcare" platform.

Team Structure:

• Pod-Based Model: The role is within a "pod," which typically consists of cross-functional representatives (PM, Engineering, Data Science, Design, Marketing) working collaboratively on specific product initiatives or areas.

• Reporting Structure: The Senior Product Designer reports to the Senior Design Manager of Member Growth.

• Cross-Functional Collaboration: Strong emphasis on close collaboration with Product Managers, Engineering, Data Science, and Marketing teams to drive product strategy and execution.

Methodology:

• Precision Mental Healthcare: A core philosophy focused on delivering the right care at the right time, tailored to individual needs.

• Data-Driven & Experimentation: A strong emphasis on using data, user research, and hypothesis-driven experimentation to validate ideas and measure impact.

• User-Centricity: A commitment to understanding and addressing user needs to improve mental health outcomes.

Company Website: https://www.springhealth.com/

📝 Enhancement Note: The company's mission-driven nature and rapid growth create an exciting, albeit demanding, work environment. The focus on "Precision Mental Healthcare" and data-driven approaches suggests a culture that values innovation, efficacy, and measurable outcomes.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level Product Designer role with a specialization in Growth Design. It implies a significant level of autonomy, responsibility for key product areas, and the expectation to mentor or guide others. The role requires not just design execution but strategic thinking and a deep understanding of product growth levers.

Reporting Structure: The Senior Product Designer will be part of a product pod and report directly to the Senior Design Manager of Member Growth. This provides clear lines of leadership and mentorship within the design function.

Operations Impact: The role directly impacts Spring Health's ability to acquire, engage, and retain members. Success is measured by tangible improvements in key product and business metrics, such as conversion rates, user engagement, and retention, which are critical for the company's growth and mission fulfillment. The "Member Growth" focus means the designer's work is directly tied to the company's revenue and impact.

Growth Opportunities:

• Specialization: Deepen expertise in Growth Design, experimentation methodologies, and driving user behavior change within a critical domain (mental health).

• Leadership: Potential to lead design efforts for significant product initiatives, mentor junior designers, and influence product strategy.

• Cross-functional Exposure: Gain extensive experience working with diverse teams (Product, Engineering, Data Science, Marketing) in a fast-paced, high-growth environment.

• Impactful Work: Contribute to a mission-driven company that has a significant positive impact on individuals' mental well-being.

• Career Progression: Potential to move into Lead Product Designer, Design Manager, or specialized UX roles within the organization.

📝 Enhancement Note: The "Senior" title combined with the "Member Growth" focus means this role is positioned for someone who wants to drive significant, measurable impact. The growth opportunities are tied to both design specialization and leadership within a successful healthtech startup.

🌐 Work Environment

Office Type: Hybrid model, requiring 2-3 days per week in the Seattle office. This suggests a collaborative office environment designed to foster teamwork, brainstorming, and in-person interaction, balanced with the flexibility of remote work.

Office Location(s): Seattle, Washington. The company is actively growing its presence in Seattle, indicating potential for team expansion and a vibrant local tech scene presence.

Workspace Context:

• Collaborative Pods: The work is organized around cross-functional pods, promoting close-knit collaboration and shared ownership of product initiatives.

• Tools & Technology: Expect access to industry-standard design and collaboration tools, including Figma, prototyping software, and potentially analytics platforms.

• Team Interaction: Opportunities for regular interaction with designers, product managers, engineers, and data scientists, fostering a rich learning and problem-solving environment.

Work Schedule: Standard full-time hours (approximately 40 hours/week) with a hybrid arrangement. The emphasis on "shipping iterative experiments" suggests a dynamic environment where efficient time management is key.

📝 Enhancement Note: The hybrid model is a key aspect, requiring candidates to be local to Seattle and comfortable with a structured office presence. This balance is designed to leverage the benefits of both in-person collaboration and remote flexibility.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely includes a recruiter screen to assess basic qualifications, cultural fit, and understanding of the role.

• Portfolio Review & Design Challenge: A critical stage where candidates present their portfolio, focusing on growth impact and design process. A design challenge (take-home or live) may be administered to assess problem-solving skills, design thinking, and proficiency with tools like Figma.

• Cross-Functional Interviews: Interviews with Product Managers, Engineering Leads, and Data Scientists to evaluate collaboration skills, technical understanding, and ability to work effectively in a pod.

• Hiring Manager Interview: Discussion with the Senior Design Manager to dive deeper into design philosophy, leadership potential, and strategic alignment.

• Final Round/Executive Interview: May involve discussions with senior leadership to assess overall fit and strategic contribution.

Portfolio Review Tips:

• Quantify Impact: For each project, clearly articulate the problem, your specific contribution, the hypothesis tested, the design solution, and the measurable impact on growth metrics. Use charts and data visualizations.

• Showcase Growth Process: Highlight your experience with A/B testing, user segmentation, funnel optimization, and iterative design cycles. Demonstrate how you used data (qualitative and quantitative) to drive decisions.

• Figma Expertise: Be prepared to walk through your Figma files, demonstrating advanced techniques, component usage, and interactive prototypes.

• Storytelling: Frame your projects as compelling narratives. Explain the "why" behind your design decisions and the challenges you overcame.

• Tailor to Growth: Emphasize projects that are most relevant to growth design, user acquisition, activation, engagement, and retention.

Challenge Preparation:

• Understand Growth Levers: Research common growth loops, acquisition channels, and engagement strategies relevant to healthtech or SaaS products.

• Embrace Experimentation: Be ready to propose experimental solutions and outline how you would measure their success.

• Data-Driven Approach: Practice articulating how you would use data (even hypothetical) to inform your design choices and validate hypotheses.

• Time Management: If given a take-home challenge, allocate time effectively for research, ideation, design, and presentation.

📝 Enhancement Note: The interview process heavily emphasizes practical application of growth design principles and the ability to demonstrate quantifiable impact through a portfolio. Candidates should prepare to be data-driven and experimental in their responses and presentations.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaboration. Expect advanced usage requirements.

• Prototyping Tools: Proficiency beyond basic Figma prototyping, potentially including tools like Principle, Framer, or similar for more complex interactions.

• Design Systems: Experience working with or contributing to design systems is highly valued.

Analytics & Reporting:

• Data Analysis Tools: Familiarity with tools used for analyzing user behavior and experiment results (e.g., Amplitude, Mixpanel, Google Analytics, Looker, Tableau). While not necessarily an analyst role, understanding how to interpret data is crucial.

• Experimentation Platforms: Experience with A/B testing platforms (e.g., Optimizely, VWO, internal tools).

CRM & Automation:

• While not directly a CRM/automation role, understanding how user journeys and data flow from marketing and CRM systems into the product experience can be beneficial.

📝 Enhancement Note: The core tools revolve around design (Figma) and data analysis for decision-making. A strong understanding of how to leverage data and experimentation platforms is critical for success in this growth-focused role.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A deep commitment to Spring Health's mission of eliminating barriers to mental health.

• Empathy & Curiosity: A genuine interest in understanding user needs and exploring innovative solutions with a user-first approach.

• Data-Driven & Experimental: Valuing evidence-based decision-making and a willingness to learn from both successes and failures.

• Collaboration & Generosity: Working effectively in teams, sharing knowledge, and supporting colleagues.

• Purpose & Urgency: Driving initiatives with focus and accountability towards ambitious goals.

• Accessibility & Inclusivity: Building products that serve everyone equitably.

Collaboration Style:

• Pod-Based Teamwork: Highly collaborative within cross-functional pods, with shared ownership and open communication.

• Cross-Functional Integration: Seamless integration with Product, Engineering, Data Science, and Marketing, fostering a holistic approach to product development.

• Feedback Culture: Openness to giving and receiving constructive feedback to drive continuous improvement.

📝 Enhancement Note: The company culture strongly emphasizes its mission, user empathy, and a data-informed, collaborative approach. Candidates who align with these values and can thrive in a fast-paced, mission-driven environment will be a good fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Impact and Velocity: Successfully shipping iterative experiments that yield significant impact while maintaining a rapid pace of development.

• Navigating Complex User Needs: Designing for a sensitive area like mental health requires deep empathy and careful consideration of user well-being.

• Measuring Success in Growth: Defining and accurately measuring the impact of design interventions on complex user journeys and business metrics.

• Adapting to Rapid Growth: Thriving in a fast-paced, hyper-growth environment that requires agility and continuous learning.

Learning & Development Opportunities:

• Growth Design Specialization: Becoming an expert in growth experimentation, user psychology, and funnel optimization within the healthtech space.

• Product Strategy Influence: Contributing to high-level product strategy and roadmap decisions.

• Leadership Development: Opportunities to mentor junior designers and potentially lead design initiatives or teams.

• Industry Exposure: Working with cutting-edge technology in the rapidly evolving healthtech sector.

• Professional Development Reimbursement: Utilizing the $1,000 annual budget for courses, conferences, or certifications relevant to design and growth.

📝 Enhancement Note: The role offers significant opportunities for professional growth, particularly in the specialized field of Growth Design. The challenges are framed as opportunities for learning and development, aligning with a growth mindset culture.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used experimentation to significantly improve a key growth metric for a product. What was your hypothesis, how did you test it, and what were the results?"

• "How do you balance the need for rapid iteration and shipping experiments with ensuring a high-quality, cohesive user experience and adhering to design system principles?"

Company & Culture Questions:

• "How does Spring Health's mission to eliminate mental health barriers resonate with you, and how would you approach designing for this sensitive area?"

• "Describe your ideal collaboration dynamic within a product pod. How do you ensure alignment and effective communication with PMs, Engineers, and Data Scientists?"

Portfolio Presentation Strategy:

• Focus on Growth Metrics: Dedicate significant time to explaining the quantifiable impact of your projects. Use clear visuals and data to support your claims.

• Detail Your Process: Be prepared to walk through your Figma files and explain your design process, from initial problem definition to iteration based on data.

• Highlight Collaboration: Showcase instances where you successfully partnered with other disciplines to achieve product goals.

• Address Challenges: Be ready to discuss challenges you faced in your projects and how you overcame them, demonstrating resilience and problem-solving skills.

• Connect to Spring Health: Articulate how your skills and experience, particularly in growth design, can directly contribute to Spring Health's mission and business objectives.

📝 Enhancement Note: Interview preparation should heavily focus on demonstrating a data-driven, experimental approach to design, with a clear track record of impacting growth metrics. Candidates should be ready to articulate their process, collaboration style, and passion for Spring Health's mission.

📌 Application Steps

To apply for this Senior Product Designer, Member Growth position:

• Submit your application through the Spring Health careers portal via the provided Greenhouse link.

• Curate Your Portfolio: Select 2-3 projects that best showcase your growth design experience, quantifiable impact on metrics, and end-to-end design process. Ensure each project clearly articulates the problem, your role, the hypothesis, the solution, and the measured results.

• Optimize Your Resume: Highlight keywords related to Growth Design, Product Design, Figma, experimentation, data analysis, cross-functional collaboration, and specific growth metrics you've influenced. Quantify achievements wherever possible.

• Prepare Your Presentation: Practice walking through your portfolio projects, focusing on storytelling, data visualization, and demonstrating your problem-solving approach. Be ready to discuss your design process and collaboration style in detail.

• Research Spring Health: Understand their mission, target audience, and approach to mental healthcare. Familiarize yourself with their values and recent company news to tailor your application and interview responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.