Senior Product Designer (Fixed-Term)

📍 Job Overview

Job Title: Senior Product Designer (Fixed-Term)

Company: Sinch

Location: WFH, Philippines

Job Type: Full time (Contractual Employee)

Category: Product Design / UX/UI

Date Posted: March 09, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive UI/UX refinements and end-to-end journey design for critical product areas, including Engage Growth, Billing, and SimpleTexting.

• Lead discovery and user research initiatives to inform the UX for new upsell opportunities and scalable design patterns.

• Collaborate closely with cross-functional teams (Product, Engineering, Support, Sales, Marketing) to translate design concepts from wireframes to final delivery within an agile framework.

• Leverage modern design and collaboration tools, with a specific emphasis on Figma, Jira, and Confluence, to streamline workflows and enhance productivity.

• Proactively identify and implement improvements within existing product flows, demonstrating a strong ownership mindset and a passion for customer-centric experiences.

📝 Enhancement Note: This role is a fixed-term contract with a potential for renewal up to one year, requiring a high degree of autonomy and proactive engagement. The focus on "Engage Growth, Billing, and SimpleTexting" indicates a need for designers familiar with SaaS product lifecycles, customer retention strategies, and potentially B2B user experiences. The mention of "self-serve funnels" for discounts and cancellations highlights the importance of designing for user independence and efficient conversion/retention processes.

📈 Primary Responsibilities

• Architect and refine UI/UX improvements for existing SimpleTexting flows, ensuring seamless user experiences and incremental enhancements.

• Design intuitive and effective user interface (UI) and user flows for new self-serve discount features, clearly outlining eligibility criteria and application processes.

• Own the complete end-to-end journey design for self-serve cancellations, meticulously balancing business objectives with a positive and customer-centric approach.

• Spearhead discovery and light user research to gather insights for designing new upsell opportunities, such as user seats and add-ons.

• Develop modular and scalable design patterns that can be easily extended and adapted for future product iterations and growth.

• Act as a key design partner within cross-functional teams, including Product Management, Engineering, Customer Support, Sales, and Marketing, facilitating the transition from wireframes to production-ready designs.

• Proactively participate in team rituals and take ownership of the design process, anticipating needs and driving initiatives rather than reacting to ad-hoc requests.

• Collaborate with Product Managers and Engineers within an agile development environment to ensure timely and high-quality design delivery.

📝 Enhancement Note: The responsibilities emphasize end-to-end ownership and proactive engagement, characteristic of more senior roles. The specific focus on "self-serve funnels" and "upsell opportunities" suggests the need for a designer experienced in conversion optimization and customer lifecycle management within a SaaS context.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for a Senior Product Designer role. Equivalent practical experience will also be considered.

Experience: Minimum of 5-10 years of proven experience as a Product Designer, with a strong portfolio showcasing expertise in both user research and UI execution for web applications.

Required Skills:

• Demonstrated expertise in UI/UX design principles and best practices for web applications.

• Proficiency in creating comprehensive end-to-end user journeys from initial discovery and research phases through to polished visual design.

• Strong portfolio showcasing successful feature design and shipping for web applications.

• Advanced skills in modern design tools, specifically Figma, for wireframing, prototyping, and high-fidelity UI design.

• Experience with collaboration and project management tools, including Jira and Confluence, for agile workflow integration.

• Ability to conduct light user research and testing to validate design decisions and gather user feedback.

• Excellent cross-functional collaboration and communication skills, with the ability to articulate design rationale to diverse stakeholders.

• A proactive, ownership-driven mindset with a passion for solving complex problems through simple and elegant solutions.

Preferred Skills:

• Experience or keen interest in leveraging AI tools to enhance the design process, from research synthesis to workflow efficiency.

• Familiarity with designing for self-serve customer funnels, discount mechanisms, and cancellation flows.

• Experience in designing for upsell opportunities, user segmentation, and add-on features.

• Ability to design and implement modular and scalable design patterns.

• Understanding of SaaS business models and customer lifecycle management.

📝 Enhancement Note: The explicit mention of "leveraging AI to enhance the design process" is a key differentiator, suggesting a forward-thinking team. The emphasis on a "strong ownership mindset" and "proactive approach" points towards a candidate who can operate with minimal supervision and drive initiatives independently.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 significant projects that demonstrate end-to-end product design capabilities, from initial concept and research to final UI execution and launch.

• Clearly articulate your role and contributions within each project, highlighting problem definition, user research methodologies, design decisions, and final outcomes.

• Include case studies that detail the design process for web applications, with a particular focus on user flows, UI refinements, and the creation of self-serve funnels or cancellation processes.

• Highlight projects where you led discovery and research efforts, demonstrating how these insights informed scalable and modular design patterns.

Process Documentation:

• For each portfolio project, be prepared to discuss the design process followed, including how user needs were identified, how design solutions were iterated upon, and how success was measured.

• Be ready to explain your approach to wireframing, prototyping, and user testing, and how these artifacts facilitated communication and collaboration.

• Demonstrate familiarity with agile development processes and how design integrates into sprint cycles and iterative development.

• Be prepared to discuss how you have documented design specifications and handed off assets to engineering teams, ensuring clarity and efficiency.

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is paramount. Candidates should prepare to discuss their process in detail, emphasizing strategic thinking, user-centricity, and the ability to translate complex business requirements into elegant design solutions. Demonstrating experience with self-serve funnels and upsell opportunities will be highly advantageous.

💵 Compensation & Benefits

Salary Range: Given the Senior Product Designer title, 5-10 years of experience, and a remote WFH setup in the Philippines, a competitive fixed-term contract rate is expected. Based on industry benchmarks for senior design roles in the Philippines, a monthly gross rate could range from PHP 80,000 to PHP 150,000, depending on the candidate's specific experience, portfolio, and negotiation.

Benefits:

• Fixed-term contractual employment with potential for renewal up to one year.

• Fully remote work arrangement, offering flexibility and work-life balance.

• Company-provided laptop for the duration of the contract.

• Management of all required government contributions (SSS, PhilHealth, Pag-IBIG) by Sinch.

• Opportunity to work on impactful product areas within a global company.

• Exposure to modern design tools and potentially AI-driven design processes.

• Collaborative team environment with cross-functional engagement.

Working Hours: Standard full-time working hours, likely aligned with the Asia/Manila timezone (UTC+8), estimated at 40 hours per week. Flexibility may be expected as per manager direction.

📝 Enhancement Note: As this is a fixed-term contractual role, the compensation structure will likely differ from permanent positions, potentially including a higher hourly/monthly rate to compensate for the lack of long-term benefits like paid time off accrual, health insurance beyond government mandates, and retirement contributions. The company covering government contributions is a significant benefit for a contractor.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications, Software, Cloud Communications. Sinch operates in the dynamic and rapidly evolving cloud communications platform as a service (CPaaS) market, providing messaging, voice, and verification services to businesses globally. This fast-paced environment requires agility and innovation.

Company Size: Sinch is a large, publicly traded company with thousands of employees worldwide. This indicates a structured organization with established processes and a global reach, offering stability and opportunities for diverse project involvement.

Founded: Sinch was founded in 2008. This history suggests a company that has grown and adapted significantly, building a solid foundation in its industry.

Team Structure:

• The Senior Product Designer will be integrated into product teams focused on "Engage Growth, Billing, and SimpleTexting." This implies close collaboration with Product Managers, Engineers, and potentially other designers or UX researchers.

• The role is directed by a manager, indicating a clear reporting line within the product development structure.

Methodology:

• The team operates within an agile environment, emphasizing iterative development, frequent communication, and adaptability.

• Design work is expected to be proactive, embedding into team rituals rather than being reactive.

• A focus on customer-centricity and creating simple, robust experiences is a guiding principle.

• There's an openness to leveraging modern tools and potentially AI to enhance design workflows and outcomes.

Company Website: https://www.sinch.com/

📝 Enhancement Note: Sinch's focus on cloud communications means the product designer will likely work on platforms that enable businesses to communicate with their customers at scale. The company's size suggests access to significant resources and a broad user base, providing ample opportunities for impactful design work.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior level, requiring significant autonomy, strategic input, and the ability to mentor or guide less experienced designers implicitly. The "fixed-term" nature suggests it's a project-driven opportunity rather than a permanent career track within the company, though successful contractors may be considered for future roles.

Reporting Structure: The Senior Product Designer will report to a manager within the product team. They will work closely with Product Managers and Engineers, acting as a peer and a driver of design initiatives.

Operations Impact: The designer's work directly influences key product areas:

• Engage Growth: Designing features that drive user acquisition, engagement, and retention.

• Billing: Ensuring clear, user-friendly, and efficient billing processes.

• SimpleTexting: Enhancing the user experience of a core product, likely impacting customer satisfaction and platform usage.

• Self-Serve Funnels: Directly impacting conversion rates for discounts and retention for cancellations.

• Upsell Opportunities: Driving revenue growth through thoughtful design of add-on features and user seat expansions.

Growth Opportunities:

• Skill Enhancement: Deepen expertise in SaaS product design, particularly in conversion optimization, self-serve models, and user journey mapping. Gain practical experience with AI in design workflows.

• Project Exposure: Work on diverse product challenges across different business units (Engage Growth, Billing, SimpleTexting), broadening your portfolio with a variety of complex problems.

• Cross-Functional Acumen: Develop stronger collaboration skills with Product, Engineering, Sales, and Marketing, understanding business drivers and user needs from multiple perspectives.

• Agile Proficiency: Further refine skills in working within fast-paced, agile development cycles.

• Potential for Extension/Future Roles: A strong performance in this fixed-term role could lead to contract extensions or consideration for future permanent positions within Sinch.

📝 Enhancement Note: While a fixed-term role, the "Senior" title and the nature of the responsibilities offer substantial growth opportunities in terms of practical experience and portfolio enhancement, especially for designers looking to specialize in SaaS product design and conversion-focused features.

🌐 Work Environment

Office Type: This is a fully remote (WFH) position, meaning the work environment is primarily the employee's home office, offering maximum flexibility.

Office Location(s): While the role is WFH in the Philippines, Sinch has a global presence. The specific team might be distributed, but the primary operational focus will be within the Philippine timezone (Asia/Manila).

Workspace Context:

• Flexibility: The primary benefit is the ability to work from any suitable location within the Philippines.

• Collaboration Tools: Heavy reliance on digital collaboration tools like Figma, Jira, Confluence, and likely communication platforms such as Slack or Microsoft Teams.

• Team Interaction: While not in a physical office, active participation in virtual meetings, design critiques, and team syncs is crucial for integration and effective collaboration.

• Productivity Focus: The environment is geared towards efficient execution and delivery, driven by agile methodologies and clear project objectives.

Work Schedule: Standard full-time hours (approx. 40 hours/week) are expected, likely aligning with the Asia/Manila (UTC+8) timezone to facilitate collaboration with local and potentially global teams. Some flexibility may be available, but consistent availability during core working hours will be necessary.

📝 Enhancement Note: The remote nature emphasizes the need for self-discipline, strong time management, and excellent digital communication skills. The success of the work environment relies heavily on the individual's ability to create a productive home office setup and engage effectively in a virtual team setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application, resume, and portfolio to assess qualifications and alignment with the role requirements.

• Portfolio Presentation & Discussion: A key stage where candidates present their portfolio, discussing 2-3 selected projects. This will focus on their design process, problem-solving approach, user research methodologies, UI execution, and the impact of their work. Expect deep dives into how they handled specific challenges, collaborated with teams, and utilized tools like Figma.

• Hiring Manager Interview: Discussion around experience, technical skills, cultural fit, and understanding of Sinch's values and mission. This may include behavioral questions and scenario-based questions related to product design challenges.

• Cross-Functional Team Interview: Potentially an interview with a Product Manager and/or Engineer to assess collaboration skills and ability to work effectively within an agile team.

• Final Decision: Based on the overall assessment of skills, experience, portfolio, and cultural fit.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your experience in UI/UX refinement, end-to-end journey design, self-serve funnels, and upsell opportunities. Highlight web application design.

• Tell a Story: For each project, clearly define the problem, your role, the process (research, ideation, design, testing), the solutions, and the measurable outcomes or impact.

• Showcase Process: Don't just show final designs. Include wireframes, user flows, prototypes, and research insights to demonstrate your thinking and methodology.

• Highlight Collaboration: Explain how you worked with Product Managers, Engineers, and other stakeholders. Mention your use of Figma, Jira, and Confluence.

• Quantify Impact: Where possible, use metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced churn, improved user satisfaction).

• Address AI: If you have experience with AI in design, be prepared to discuss it. If not, show enthusiasm and understanding of its potential.

Challenge Preparation:

• Be prepared for potential design exercises, which may involve a short take-home challenge or an in-interview whiteboarding session focusing on a specific design problem related to the responsibilities (e.g., designing a discount application flow).

• Practice articulating your design decisions clearly and concisely, especially under time pressure.

• Research Sinch's products (SimpleTexting, Engage Growth) to understand their context and target users.

📝 Enhancement Note: The portfolio review is likely the most critical part of the application process for this role. Candidates should invest significant time in preparing a compelling presentation that highlights their expertise relevant to the specific responsibilities outlined.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaborative design work. Candidates must be proficient.

• Jira: Used for project management, tracking tasks, sprints, and bugs within an agile workflow. Experience in a design context within Jira is expected.

• Confluence: For documentation, knowledge sharing, and project specifications. Familiarity with using Confluence for design-related documentation is beneficial.

Analytics & Reporting:

• While not explicitly listed as a primary responsibility for the designer, understanding how to interpret and use analytics (e.g., from Google Analytics, Mixpanel, Amplitude) to inform design decisions is a strong advantage.

CRM & Automation:

• Experience with CRMs (like Salesforce, HubSpot) or marketing automation tools might be beneficial for understanding customer data and business processes, though not directly required for the design role itself.

• Understanding of how design impacts automated workflows or customer journeys is valuable.

📝 Enhancement Note: Figma proficiency is non-negotiable. The emphasis on Jira and Confluence indicates a need for seamless integration with engineering and product management workflows. A proactive designer will seek to understand the data and automation behind their designs.

👥 Team Culture & Values

Operations Values:

• Dream Big: Encourages challenging the status quo and finding creative solutions. For this role, it means pushing design boundaries and envisioning innovative user experiences.

• Win Together: Emphasizes collaboration, inclusivity, and shared success. The designer must be a strong team player, valuing open communication and knowledge sharing with Product, Engineering, and other stakeholders.

• Keep it Simple: Focuses on straightforward, down-to-earth solutions that are easy for customers to use. This aligns directly with the need to design simple and effective UI and user flows.

• Make it Happen: Drives a "doer" mentality, focusing on results, accountability, and timely delivery. The designer is expected to be proactive and ensure designs are implemented effectively, cutting through bureaucracy.

Collaboration Style:

• Cross-Functional Integration: The designer is expected to be an active participant in product teams, working closely with Product Managers and Engineers throughout the development lifecycle.

• Open Communication: Building trust through honest and open relationships is key. This means clear articulation of design rationale, constructive feedback, and receptiveness to input.

• Proactive Engagement: The expectation is for the designer to embed themselves in team rituals and take initiative, demonstrating ownership rather than waiting for tasks.

• Focus on Impact: The team values making a tangible impact for customers and the business, driving the need for data-informed and results-oriented design.

📝 Enhancement Note: Sinch's values are strongly aligned with a modern, agile, and results-oriented tech company culture. Candidates who embody these values – proactive, collaborative, customer-focused, and driven to deliver simple, impactful solutions – will be a strong fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Fixed-Term Contract Management: Adapting to a contract role, which may have different pace and expectations than permanent positions, and ensuring a strong handover if the contract concludes.

• Balancing Business Needs with User Experience: Designing self-serve cancellation flows and discount mechanisms requires careful balancing of business retention goals with providing a positive user experience to prevent frustration.

• Rapid Iteration in Agile: Quickly moving from discovery to design to implementation within sprint cycles, while maintaining high design quality and strategic thinking.

• Designing for Scalability: Creating modular and scalable patterns requires foresight and a deep understanding of potential future product expansions and use cases.

• Leveraging AI Effectively: Integrating AI into the design process requires experimentation and a willingness to learn and adapt to new tools and methodologies.

Learning & Development Opportunities:

• Specialized SaaS Design: Gaining deep experience in designing for growth, billing, and self-serve SaaS products.

• Conversion Rate Optimization (CRO) Design: Developing expertise in designing features that directly impact conversion rates for discounts and upsells, and influence retention through cancellation flows.

• AI in Design: Practical application and learning in using AI tools to enhance design workflows, potentially leading to specialized skills.

• Cross-Functional Leadership: Strengthening abilities to influence product strategy and execution through effective design leadership within cross-functional teams.

• Portfolio Expansion: Building a strong portfolio with demonstrable impact on key business metrics within a reputable tech company.

📝 Enhancement Note: The challenges presented are typical for senior roles in fast-growing tech companies, especially those focused on growth and efficiency. The growth opportunities are significant for a designer looking to hone their skills in a critical, revenue-impacting area of product design.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a self-serve discount feature. What were the key considerations for eligibility and application?"

• "Walk us through an end-to-end user journey you designed for a cancellation process. How did you balance business needs with customer experience?"

• "How do you approach user research for new upsell opportunities? What methods have you found most effective for uncovering needs and validating concepts?"

• "Tell us about a time you designed modular and scalable patterns. What was your approach, and how did you ensure future extensibility?"

• "How have you leveraged Figma, Jira, and Confluence in your design workflow? Describe a specific instance where these tools facilitated collaboration or efficiency."

Company & Culture Questions:

• "How do Sinch's values (Dream Big, Win Together, Keep it Simple, Make it Happen) resonate with your working style and design philosophy?"

• "Describe your experience working in an agile environment. How do you typically collaborate with Product Managers and Engineers?"

• "What motivates you in a fixed-term contract role?"

Portfolio Presentation Strategy:

• Structure: Begin with an overview of your career and design philosophy. Then, dive into 2-3 well-chosen projects. For each project, ensure you cover:

  • Problem Statement: What was the core issue you were solving?
  • Your Role: Clearly define your responsibilities.
  • Process: User research, ideation, wireframing, prototyping, UI design, testing.
  • Solution: Showcase key screens and design decisions.
  • Outcome/Impact: Quantify results where possible.

• Highlight Relevance: Explicitly connect your project experience to the requirements of this Senior Product Designer role (e.g., self-serve funnels, UI refinements, cross-functional collaboration).

• Tool Proficiency: Naturally weave in mentions of Figma, Jira, and Confluence as you discuss your workflow.

• AI Discussion: Be ready to discuss any AI tools you've used or your perspective on AI's role in design.

• Conciseness: Aim for clarity and impactful storytelling, respecting the allocated time.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, practical execution, and an understanding of business objectives. Candidates should be ready to defend their design decisions and articulate their value proposition clearly.

📌 Application Steps

To apply for this Senior Product Designer (Fixed-Term) position:

• Submit your application through the provided Oracle Cloud link.

• Portfolio Customization: Ensure your portfolio prominently features projects demonstrating end-to-end design for web applications, with a focus on UI/UX refinements, user flows, and experience with self-serve funnels or conversion-oriented features.

• Resume Optimization: Tailor your resume to highlight your years of experience, proficiency with Figma, Jira, and Confluence, and any experience with AI in design. Emphasize your proactive, ownership-driven mindset and cross-functional collaboration skills.

• Interview Preparation: Practice presenting your portfolio, focusing on clear articulation of your design process, problem-solving approach, and the impact of your work. Be ready to discuss Sinch's values and how they align with your own.

• Company Research: Familiarize yourself with Sinch's products, particularly SimpleTexting, and the broader cloud communications industry. Understand their customer base and business objectives related to growth and customer retention.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.