Senior Product Designer, Financial Operations

Lightspeed Commerce
Full-time•Montreal, Canada

📍 Job Overview

Job Title: Senior Product Designer, Financial Operations

Company: Lightspeed Commerce

Location: Montreal, Quebec, Canada

Job Type: Full-Time

Category: Product Design / User Experience (UX) / Financial Operations

Date Posted: 2026-02-20

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

  • Spearhead product design initiatives within the Financial Operations domain, focusing on enhancing internal tools for Sales, Operations, Customer Support, Risk, and Onboarding teams.

  • Transform complex financial workflows into intuitive, user-friendly interfaces and seamless customer journeys, leveraging a strong understanding of design systems and micro-interactions.

  • Drive user-centricity by translating insights from user research and data into tangible design solutions that improve operational efficiency and merchant experience.

  • Integrate emerging technologies, including AI, to automate tasks, streamline processes, and shape the future of financial operations tools.

  • Act as a culture carrier for design excellence within the studio and across the organization, fostering collaboration and mentoring junior designers.

📝 Enhancement Note: This role is positioned as a Senior Product Designer with a specific focus on Financial Operations. The emphasis on "internal tools" suggests a B2B SaaS environment where the primary users are company employees, rather than external customers. The mention of AI and emerging technologies indicates a forward-thinking team looking to innovate within operational processes. The requirement for "deterministic automation" points towards a need for highly reliable and predictable system behavior, critical in financial contexts.

📈 Primary Responsibilities

  • Lead end-to-end product design projects for financial operations tools, from concept to delivery, with a high degree of autonomy.

  • Facilitate design reviews and collaborative working sessions to ensure optimal solutions are developed by cross-functional teams.

  • Translate nebulous concepts and business requirements into specific, delightful, and actionable product features.

  • Apply deep UX expertise to design holistic systems, flows, and interfaces that are simple, elegant, and user-friendly.

  • Embed deterministic automation and AI capabilities within workflows to enable autonomous task execution and support complex human-driven operations.

  • Contribute to and advocate for the continuous improvement and consistent application of the existing design system across platforms.

  • Draw user insights from qualitative research and quantitative data, and effectively translate these into tangible design solutions.

  • Build strong relationships and champion the user's perspective when collaborating with product managers, engineers, and marketing teams.

  • Serve as a positive role model and advocate for design best practices within the Lightspeed organization.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking ("nebulous concepts into specific ideas," "product strategy and vision") and tactical execution ("design holistic systems, flows and interfaces," "utilize deterministic automation"). The emphasis on "autonomous task execution" and "human-driven workflows" suggests a hybrid approach to automation, where AI assists rather than completely replaces human decision-making in complex scenarios.

🎓 Skills & Qualifications

Education: Not specified, but a Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field is typically expected for a Senior role.

Experience: Minimum of 5 years of practical, in-house product, UX/UI design experience.

Required Skills:

  • Proven experience in leading product design projects with autonomy and authority.

  • Strong UX expertise with a deep understanding of design systems, UI design principles, and micro-interactions.

  • Ability to design holistic systems, flows, and interfaces that are simple, elegant, and user-friendly.

  • Experience in identifying opportunities to integrate deterministic automation and AI into operational workflows.

  • Excellent communication and presentation skills, with the ability to articulate design decisions and rationale clearly to internal stakeholders.

  • Strong aesthetic skills and a keen eye for visual design.

  • Proficiency in service design practices

Application Requirements

Candidates must possess at least five years of practical, in-house product, UX/UI design experience, demonstrating strong aesthetic skills and proficiency in service design practices. A deep curiosity for evolving design processes using AI tools, coupled with empathy and an understanding of product strategy, is essential.