Senior Product Designer, Browse/Search UX

📍 Job Overview

Job Title: Senior Product Designer, Browse/Search UX Company: Lightspeed Commerce Location: New York City, United States Job Type: Full-time Category: Product Design / UX/UI Design Date Posted: August 26, 2025 Experience Level: Senior (5+ years) Remote Status: Remote (US-based candidates)

🚀 Role Summary

• Drive the design strategy and execution for complex merchandise search and catalog (Browse/Search UX) experiences within Lightspeed's B2B e-commerce platform, specifically the NuORDER Catalog.
• Lead high-level design projects autonomously, from initial concept through to launch, ensuring a user-centric approach and impactful business outcomes.
• Collaborate closely with product management, engineering, and marketing teams to translate intricate datasets and user needs into intuitive, delightful, and user-friendly interfaces across various platforms.
• Contribute to and evolve the existing design system, ensuring consistency and scalability of user experiences across the Lightspeed ecosystem.
• Act as a design advocate and culture carrier within the organization, mentoring junior designers and raising the bar for design quality and user empathy.

📝 Enhancement Note: While the input data specifies "Senior Product Designer, Browse/Search UX," it's crucial to recognize that this role is embedded within a B2B e-commerce context, specifically for Lightspeed's NuORDER Catalog. This implies a need for understanding complex data visualization, multi-sided marketplace dynamics, and the unique user journeys of merchants, suppliers, and brands. The emphasis on "transforming complex datasets to deliver understandable, and user-friendly interfaces" highlights the analytical and problem-solving aspects of the role, which are key in operations-adjacent design roles.

📈 Primary Responsibilities

• Lead end-to-end design initiatives for the Browse/Search UX, from discovery and ideation to detailed UI design and final implementation, ensuring alignment with product strategy and business goals.
• Facilitate design thinking processes, including design studios, working sessions, and brainstorming, to drive innovative solutions and consensus among cross-functional teams.
• Translate complex user needs and business requirements into elegant, intuitive, and user-friendly interface designs and interactive prototypes.
• Leverage user research, data analytics, and market trends to inform design decisions and identify opportunities for UX improvements and feature enhancements.
• Champion the use of the design system, ensuring adherence to established patterns and contributing to its ongoing development and refinement for consistency and scalability.
• Collaborate effectively with product managers to define product vision and strategy, and with engineers to ensure feasibility and high-quality execution of designs.
• Conduct user interviews, usability testing, and heuristic evaluations to gather feedback and iterate on designs, ensuring a deep understanding of user pain points and needs.
• Present design concepts, user flows, and prototypes to stakeholders, clearly articulating design rationale and user-centric decision-making.
• Mentor and guide junior designers, providing constructive feedback and fostering a collaborative and growth-oriented design environment.
• Stay abreast of emerging design trends, technologies, and best practices in B2B e-commerce and marketplace design to continuously elevate the user experience.

📝 Enhancement Note: The core responsibilities emphasize end-to-end ownership and leadership in design, a common trait in senior roles. The specific mention of "merchandise search and catalog (Browse/ Search UX)" within a "fast expanding retail and wholesale network" and "NuORDER Catalog" points towards a need for specialized UX skills in e-commerce, particularly for B2B marketplaces. The responsibility to "draw insights from research and data, and know how to turn those insights into tangible solutions" directly links this design role to an operations-minded approach, focusing on measurable impact and data-driven decision-making.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field; or equivalent practical experience.

Experience:

• Minimum of 5 years of professional experience in product design, UX/UI design, with a significant portion dedicated to in-house roles.
• At least 3 years of experience specifically within an e-commerce or B2B-facing brand environment, ideally with exposure to multi-sided marketplaces.
• Proven experience in applying service design practices and a commitment to continuously evolving one's own design process.
• Experience designing for various platforms, including responsive web and native applications, demonstrating an understanding of cross-platform design consistency.

Required Skills:

• Product Design & UX/UI Expertise: Demonstrated ability to design intuitive, user-friendly interfaces and comprehensive user experiences for complex digital products.
• Design Systems: Proficiency in understanding, utilizing, and contributing to established design systems to ensure brand consistency and efficient design workflows.
• Prototyping & Wireframing: Skilled in creating low-fidelity wireframes and high-fidelity interactive prototypes using tools like Figma.
• User Research & Testing: Experience in planning and conducting user research, usability testing, and synthesizing findings to drive design decisions.
• Collaboration & Communication: Excellent interpersonal, communication, and visualization skills to effectively collaborate with cross-functional teams and present design rationale clearly and concisely.
• Problem-Solving: Ability to transform complex datasets and abstract concepts into elegant, functional, and delightful product features.
• Empathy & Curiosity: Deep empathy for users and a strong curiosity to understand the "why" behind design decisions, considering product strategy and business impact.
• Tool Proficiency: Expertise with industry-standard design tools, including Figma, Google Suite, and JIRA.

Preferred Skills:

• Experience with micro-interactions and their impact on user task completion.
• Familiarity with data visualization techniques and tools for presenting complex information.
• Understanding of agile development methodologies and experience working within cross-functional agile teams.
• Experience in a fast-paced, growth-stage company environment.
• Familiarity with B2B e-commerce platforms and marketplace dynamics.

📝 Enhancement Note: The requirement for "at least 3 years for an e-commerce or B2B facing brand, with multi-sided marketplaces" is critical for understanding the operational context of this role. This implies a need to grasp how different user segments (merchants, suppliers, brands) interact within a platform. The emphasis on "transforming complex datasets" and "understanding how micro-interactions can help users complete a task" points to a need for meticulous design that supports efficiency and clarity, akin to operations roles focused on process optimization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 comprehensive case studies detailing your product design process from problem definition to final solution. Each case study should highlight your role, the challenges faced, your design approach, and the impact of your work.
• Problem-Solution Framing: Clearly articulate the business problem or user need addressed in each case study, demonstrating your ability to connect design solutions to tangible outcomes.
• Process Documentation: Illustrate your design process, including user research methodologies, wireframing, prototyping, usability testing, and iteration cycles. Visuals (sketches, wireframes, user flows, final UIs) are essential.
• Design System Contribution: If applicable, include examples of contributions to or utilization of design systems, demonstrating an understanding of scalability and consistency.
• Impact Metrics: Quantify the impact of your design work where possible, using metrics related to user engagement, task completion rates, conversion improvements, or other relevant KPIs.

Process Documentation:

• Workflow Design: Demonstrate your ability to map out and optimize complex user workflows, particularly within a B2B e-commerce context.
• System Implementation: Provide examples of how you have collaborated with engineering teams to implement designs, ensuring fidelity and functionality.
• Performance Analysis: Show how you use data and user feedback to analyze the performance of designed features and identify areas for iterative improvement.

📝 Enhancement Note: For a Senior Product Designer role, especially in a data-intensive B2B environment, a portfolio demonstrating a structured design process, problem-solving capabilities, and measurable impact is critical. The emphasis on "transforming complex datasets" and designing for "merchandise search and catalog" implies that case studies should highlight how complex information was simplified and made actionable for users, aligning with operational efficiency principles.

💵 Compensation & Benefits

Salary Range: $130,000 - $170,000 USD per year (dependent on candidate location within the US)

Benefits:

• Flexible Work Environment: Enjoy a flexible work setup that empowers you to perform at your best.
• Equity Options: Participate in the company's success with equity options, fostering a sense of ownership.
• Comprehensive Health & Wellness: Access health and wellness credits to support your well-being.
• Retirement Planning: Contributions to your pension plan and a 401K plan with a company match are provided.
• Professional Development: Benefit from training opportunities to enhance your skills and advance your career.
• Paid Time Off: Flexible paid time off (PTO) policies and remote work options are available.
• Community Engagement: Paid time off to volunteer and contribute to your community.
• Work-Life Integration: Access to interest groups, employee-led networks, and social committees.
• Technology Support: A computer purchase program is available for personal devices.
• Family Support: Enhanced parental leave benefits are provided for growing families.
• Other Insurances: Medical, dental, life, and disability insurance are included.

Working Hours: While not explicitly stated, the role is assumed to be a standard full-time position, likely around 40 hours per week, with flexibility offered within the work environment.

📝 Enhancement Note: The specified salary range of $130,000 - $170,000 USD aligns with senior-level UX/Product Design roles in major US tech hubs like New York City. The benefits package is comprehensive and competitive, reflecting a company that invests in employee well-being and growth, which is often a key consideration for professionals in specialized roles like operations or design.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce Technology / Software as a Service (SaaS) Company Size: Lightspeed Commerce is a publicly traded company with a significant global presence, indicating a mid-to-large enterprise size, likely several thousand employees worldwide. This size offers both structure and opportunities for impactful individual contributions. Founded: 2005, in Montreal, Canada. Lightspeed has grown significantly since its inception, establishing itself as a major player in the commerce platform space. This history suggests a foundation built on innovation and adaptation.

Team Structure:

• The role is within the Product Design team, likely reporting to a Design Lead or Head of Product Design.
• Collaboration is expected with Product Managers, Engineers (Frontend and Backend), UX Researchers, and potentially Marketing and Data Analytics teams.
• The company culture is described as celebrating performance and making an impact, with a lean enough structure to ensure individual voices are heard, suggesting a dynamic and collaborative environment.
• Lightspeed emphasizes inclusion and diversity, with roots in the LGBTQ+ community, promoting a welcoming and barrier-free workplace.

Methodology:

• Data-Driven Design: The role requires drawing insights from research and data to inform design decisions, indicating a strong emphasis on measurable outcomes and user-centricity.
• Agile Development: While not explicitly stated, working within a tech company of this nature typically involves agile or similar iterative development methodologies.
• Design System Usage: A core part of the process involves leveraging and contributing to a design system, ensuring consistency and efficiency across products.

Company Website: https://www.lightspeedhq.com/

📝 Enhancement Note: The company's focus on "commerce" and its role in "powering the businesses that are the backbone of the global economy" highlights the operational significance of its platform. For a designer, understanding the business processes and transactional workflows of its clients (retail, hospitality, golf) is crucial for creating effective UX. The emphasis on "innovation to simplify, scale, and provide exceptional customer experiences" directly relates to operational excellence.

📈 Career & Growth Analysis

Operations Career Level: This position is classified as "Senior," indicating a level of expertise and autonomy beyond junior or mid-level roles. It suggests responsibility for leading significant projects, mentoring others, and influencing design strategy.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Director within the Product organization. They will work closely with Product Managers and Engineering Leads, acting as a key design voice in product development teams.

Operations Impact: The role has a direct impact on the usability and efficiency of Lightspeed's core offerings, particularly the NuORDER Catalog. By designing intuitive search and browse experiences, this role influences how merchants discover products, which directly affects sales velocity, customer satisfaction, and operational efficiency for Lightspeed's clients. The ability to transform complex data into user-friendly interfaces is a significant contributor to operational streamlining for the end-users.

Growth Opportunities:

• Leadership & Mentorship: Opportunity to lead design initiatives, mentor junior designers, and contribute to the growth and development of the design team's capabilities.
• Skill Specialization: Deepen expertise in B2B e-commerce UX, marketplace design, complex data visualization, and design system development.
• Strategic Influence: Gain influence over product strategy and roadmap decisions through impactful design contributions and advocacy for user needs.
• Cross-Functional Exposure: Develop a strong understanding of product management, engineering processes, and marketing strategies through close collaboration.
• Career Advancement: Potential to move into Lead Designer, Design Manager, or specialized UX roles within Lightspeed as the company continues to scale.

📝 Enhancement Note: The "Senior" designation implies a need for strategic thinking beyond just execution. Designers in these roles are expected to understand the business impact of their work, much like operations professionals. The opportunity to influence product strategy and contribute to a growing platform offers significant career growth potential, especially for those who can demonstrate how their design choices support operational efficiency and revenue generation for Lightspeed's clients.

🌐 Work Environment

Office Type: The job is listed as being in New York City, United States, and the company offers remote work policies. This suggests a hybrid or fully remote work arrangement is possible for US-based candidates. Office Location(s): While the primary location is New York City, Lightspeed has a global presence with teams across North America, Europe, and Asia Pacific.

Workspace Context:

• Collaborative Design Studio: Expect a dynamic environment where design work is often done in close collaboration with product managers, engineers, and other designers.
• Technology-Rich Environment: Access to industry-standard design tools (Figma, JIRA, Google Suite) and potentially other collaboration and project management software.
• User-Centric Focus: The team culture likely prioritizes understanding and advocating for the user, with opportunities to engage directly with user feedback and research.
• Mentorship Opportunities: As a senior role, there will be opportunities to mentor and be mentored, fostering continuous learning and skill development.

Work Schedule: The role is full-time, with the company offering flexible work environments and remote work policies, suggesting a degree of autonomy in managing one's schedule, provided project deadlines and team collaboration needs are met.

📝 Enhancement Note: The flexibility in work environment and remote options are key benefits for many professionals, including those in operations-adjacent roles who often value the ability to manage their workflow. The emphasis on collaborative design studios suggests a culture that values shared problem-solving and iterative feedback, which is beneficial for complex projects involving data and user flows.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Screening: Résumé and portfolio review to assess qualifications, experience, and design process.
2. Initial Interview (Recruiter/Hiring Manager): Discussion about career background, motivations, role expectations, and initial assessment of cultural fit.
3. Design Exercise/Challenge: Candidates may be asked to complete a take-home design challenge or a live design critique/whiteboarding session focusing on a relevant product problem. This assesses problem-solving skills, design thinking, and communication.
4. Portfolio Presentation & Stakeholder Interviews: A deeper dive into portfolio case studies, presenting work to a panel including Design, Product, and Engineering leads. This stage assesses the ability to articulate design rationale, user advocacy, and cross-functional collaboration.
5. Final Interview: Typically with senior leadership to confirm overall fit and suitability for the role and company culture.

Portfolio Review Tips:

• Showcase Process, Not Just Polish: Detail your thought process, research, iterations, and the rationale behind your decisions. Highlight how you tackled complex problems.
• Quantify Impact: Use metrics and data to demonstrate the success of your designs. Show how your work drove business value or improved user outcomes.
• Focus on Relevance: Tailor your portfolio to highlight experience relevant to B2B e-commerce, complex data visualization, and marketplace UX if possible.
• Tell a Story: Structure your case studies as narratives that guide the reviewer through the problem, your approach, and the resolution.
• Be Prepared to Discuss: Be ready to discuss every aspect of your portfolio, including your specific contributions, challenges, and learnings.

Challenge Preparation:

• Understand the Context: If given a challenge, thoroughly research Lightspeed, NuORDER, and the B2B e-commerce landscape.
• Focus on User Needs: Prioritize identifying and addressing user pain points within the problem statement.
• Demonstrate Design Thinking: Show a clear, structured approach to problem-solving, including research, ideation, and iteration.
• Communicate Clearly: Prepare to articulate your design decisions and trade-offs concisely and effectively.

📝 Enhancement Note: The emphasis on a "design exercise/challenge" and a "portfolio presentation" highlights the practical, results-oriented nature of senior design roles. Candidates should prepare to demonstrate not just aesthetic skills, but also a strategic understanding of how design contributes to business objectives and operational efficiency, mirroring the expectations in operations roles.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for UI design, wireframing, and prototyping. Proficiency is essential for creating visually rich and interactive user experiences.
• Google Suite: Used for documentation, collaboration, and general productivity (e.g., Google Docs, Sheets, Slides).
• JIRA: A project management tool commonly used for tracking design tasks, bugs, and sprints within an agile development framework.

Analytics & Reporting:

• While not explicitly mentioned as design tools, understanding and utilizing data from analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) is implied for drawing insights and measuring design impact.
• Experience with data visualization tools or dashboards (e.g., Tableau, Looker) could be beneficial for understanding user behavior patterns.

CRM & Automation:

• While not directly used by designers, familiarity with CRM systems (like Salesforce) and marketing automation platforms can provide context for the B2B customer lifecycle and sales processes that the platform supports.

📝 Enhancement Note: The explicit mention of Figma, Google Suite, and JIRA indicates a standard modern tech stack. For a designer in a B2B SaaS company, understanding how their designs integrate into the broader platform and how their work's impact is measured via analytics is crucial, linking design output to operational performance metrics.

👥 Team Culture & Values

Operations Values:

• Performance Celebration: A culture that recognizes and rewards high performance, encouraging individuals to excel in their contributions.
• Impact Focus: Emphasis on making a tangible impact, suggesting that work is tied to business outcomes and client success.
• Inclusion & Belonging: A commitment to creating a diverse, inclusive, and barrier-free workplace where everyone feels valued and respected.
• Collaboration & Mentorship: A culture that fosters teamwork, knowledge sharing, and the growth of team members through mentorship.
• User-Centricity: A deep-seated value of advocating for the user and ensuring that user needs are at the forefront of design and product decisions.

Collaboration Style:

• Cross-Functional Integration: Designers work closely with Product Management and Engineering, acting as integral members of product teams rather than siloed specialists.
• Iterative Feedback: An environment that encourages open communication, constructive feedback, and continuous iteration on designs.
• Design Advocacy: Senior designers are expected to advocate for design best practices and user needs within the broader organization.
• Shared Ownership: A sense of shared responsibility for product success, fostering a team-oriented approach to problem-solving.

📝 Enhancement Note: The company's stated values, particularly "celebrating performance," "making an impact," and "user-centricity," align closely with the principles often found in successful operations teams, where efficiency, results, and customer satisfaction are paramount. The collaborative style is essential for bridging the gap between user needs and technical execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Data: Designing intuitive interfaces for complex, multi-faceted datasets in a B2B marketplace environment can be challenging.
• Balancing User Needs with Business Goals: Effectively translating diverse user needs (merchants, suppliers, brands) into solutions that also meet Lightspeed's business objectives.
• Evolving Platform: Keeping pace with the rapid growth and evolution of Lightspeed's product suite and the broader e-commerce technology landscape.
• Cross-Functional Alignment: Ensuring design vision and standards are maintained and understood across various product teams and technical implementations.

Learning & Development Opportunities:

• Industry Expertise: Gain deep experience in the B2B e-commerce and wholesale marketplace industries.
• Design Leadership: Develop leadership skills through project ownership, mentorship, and strategic contribution.
• Technical Acumen: Enhance understanding of software development processes and technical constraints through close collaboration with engineering.
• System Design: Contribute to and influence the evolution of a comprehensive design system, learning best practices for scalable design.
• Professional Certifications/Training: Access to training opportunities to further develop UX, UI, or related skills.

📝 Enhancement Note: The challenges presented in this role are typical of senior positions within fast-growing tech companies, requiring adaptability and strong problem-solving skills. The growth opportunities are significant, offering a clear path for career advancement and skill specialization within the product design domain, particularly in a niche like B2B commerce UX.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you transformed complex data into a user-friendly interface. What was your process, and what was the outcome?"
  • Preparation: Select a case study that heavily features data visualization or complex information architecture. Detail your research, the specific data challenges, your design solutions (wireframes, prototypes), and any quantifiable results.
• "How do you approach collaborating with product managers and engineers to ensure design feasibility and impact?"
  • Preparation: Discuss your experience in cross-functional teams, emphasizing communication strategies, feedback loops, and how you advocate for user needs while respecting technical constraints. Mention your experience with tools like JIRA.
• "Describe your experience with design systems. How have you contributed to or utilized them in previous roles?"
  • Preparation: Highlight your understanding of design system principles, your experience with specific components, and how you ensure consistency. If you've contributed to a system, detail that process.
• "Walk me through a project from your portfolio that best demonstrates your ability to lead high-level design work with autonomy."
  • Preparation: Choose a project where you had significant ownership. Clearly articulate the problem, your unique contributions, the decision-making process, and the ultimate impact. Be ready to discuss trade-offs.
• "How do you balance user needs with business objectives and technical constraints?"
  • Preparation: Prepare examples of situations where you had to make design trade-offs. Discuss your framework for evaluating priorities and finding solutions that satisfy multiple stakeholders.

Company & Culture Questions:

• "What excites you about Lightspeed and this specific role?"
  • Preparation: Research Lightspeed's mission, products (especially NuORDER), and recent news. Connect your skills and career aspirations to the company's vision and the role's responsibilities.
• "How do you stay current with design trends and best practices in the e-commerce space?"
  • Preparation: Mention specific resources, publications, conferences, or communities you follow. Demonstrate a passion for continuous learning.
• "Describe a time you received constructive criticism on your design work. How did you handle it?"
  • Preparation: Focus on your receptiveness to feedback, your ability to learn from it, and how it improved the final product.

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, typically by case study. Start with an overview of the company and the problem, then dive into your process and solutions.
• Storytelling: Frame your work as a narrative. Explain the "why" behind your decisions, not just the "what."
• Visuals: Use high-quality visuals (mockups, prototypes, user flows) to illustrate your points.
• Conciseness: Be mindful of time. Focus on the most critical aspects of each project and be prepared for follow-up questions.
• Demonstrate Impact: Clearly articulate the results and impact of your design work, using data and metrics whenever possible.

Challenge Preparation:

• Think Aloud: If it's a live challenge, verbalize your thought process. Explain your assumptions, approach, and decision-making criteria.
• Prioritize: Focus on the core problem and key user flows. You don't need to design every detail.
• User Focus: Always tie your design decisions back to user needs and business goals.

📝 Enhancement Note: The interview preparation advice focuses on demonstrating a strategic, analytical, and collaborative approach to design, mirroring the skills valued in operations roles. Candidates should be ready to articulate their process, justify their decisions with data, and showcase how their work drives tangible business outcomes.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided Greenhouse link.
• Tailor your Resume: Highlight experience relevant to B2B e-commerce, complex data handling, UX/UI design leadership, and successful project delivery. Quantify achievements with metrics where possible.
• Curate Your Portfolio: Select 3-5 strong case studies that showcase your end-to-end design process, problem-solving skills, collaboration, and impact. Ensure clear documentation of your UX/UI methodologies and any work related to design systems or complex data visualization.
• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on storytelling, clear articulation of your process, and demonstrating the business impact of your design solutions. Be ready to discuss how you'd approach specific challenges related to search and catalog UX.
• Research Lightspeed: Familiarize yourself with Lightspeed's products, particularly NuORDER, their mission, values, and recent company news. Understand their position in the e-commerce landscape and their target audience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.