Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer
Company: RingCentral
Location: Hangzhou City, Zhejiang, China / Xiamen, Fujian, China
Job Type: Full-Time
Category: Product Design / Operations Integration
Date Posted: December 15, 2025
Experience Level: 5-10 Years
Remote Status: On-site

🚀 Role Summary

• Drive the design and development of critical integration solutions for RingCentral's application ecosystem, ensuring seamless user experiences and robust functionality.
• Lead the end-to-end design process for complex digital products, from initial concept and discovery through to visual design and final implementation, with a strong emphasis on user-centricity and business objectives.
• Analyze and solve intricate integration challenges by conducting thorough research, user feedback analysis, and usability studies to inform design decisions and optimize existing workflows.
• Collaborate extensively with product managers, engineers, and other stakeholders across cross-functional teams to translate business needs and technical requirements into elegant and effective design solutions.
• Champion best practices in product design, focusing on scalability, security, maintainability, and performance optimization to ensure the long-term success of integration initiatives.

📝 Enhancement Note: While the title is "Senior Product Designer," the core responsibilities heavily emphasize integration solutions and technical collaboration, aligning it with a specialized GTM/Operations-adjacent design role focused on platform connectivity and functional architecture. This role requires a blend of UX/UI expertise and a strong understanding of system integrations.

📈 Primary Responsibilities

• Design and develop robust integration solutions for various applications, ensuring alignment with overarching business strategies and technical architecture requirements.
• Conduct in-depth analysis of existing integration challenges, identifying root causes and proposing innovative, data-driven solutions that enhance efficiency and user satisfaction.
• Collaborate closely with product management, engineering, and other cross-functional teams to define integration requirements, user flows, and interface designs for new and existing features.
• Ensure that all designed integration solutions are scalable, secure, and maintainable, adhering to industry best practices and RingCentral's architectural standards.
• Optimize and refine current integration processes and user interfaces to improve performance, reduce latency, and enhance overall user experience for B2B SaaS customers.
• Lead design initiatives from discovery through to visual execution, leveraging customer feedback, usability testing, and key performance indicators (KPIs) to guide design decisions.
• Present design rationale, findings, and recommendations to leadership and executive stakeholders, effectively communicating the value and impact of design solutions.
• Facilitate design workshops and collaborative sessions with global and remote teams to foster innovation and ensure alignment on design strategies.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking and tactical execution, with a significant focus on the technical aspects of application integration. This suggests the role requires not just aesthetic design skills but also a strong understanding of system architecture and interoperability.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree or higher from an accredited university in Computer Science, Interaction Design, Visual Communication Design, or a related technical/design discipline.

Experience:

• 5+ years of progressive experience in digital product development, specifically focusing on mobile applications, desktop applications, web platforms, and/or complex digital ecosystems.
• Proven track record of working within cross-functional design and development teams to create impactful web-based products.
• Extensive experience leading design projects from conception to completion, demonstrating a strong ability to justify design choices with metrics, customer feedback, and usability findings.

Required Skills:

• Product Design & UX/UI: Expertise in user-centered design principles, information architecture, interaction design, and visual design for both mobile and desktop/web applications.
• Integration Design: Demonstrated ability to design and conceptualize integration solutions, understanding API concepts, data flows, and system interoperability.
• Cross-Functional Collaboration: Proven ability to work effectively with product managers, engineers, QA, and other stakeholders in a fast-paced, agile environment.
• Portfolio Demonstration: A strong, comprehensive portfolio showcasing discovery, interaction, and visual design skills with clear examples of problem-solving and impactful design solutions.
• Leadership & Presentation: Experience leading design projects end-to-end and presenting design rationale, user insights, and strategic recommendations to leadership and executive teams.
• Language Proficiency: Fluency in Chinese (Mandarin) and English, with strong written and verbal communication skills in both languages.

Preferred Skills:

• SaaS Product Design: Experience specifically designing for Software-as-a-Service (SaaS) products, particularly within a Business-to-Business (B2B) context.
• Cloud Communications Experience: Familiarity or experience designing for cloud-based communications and collaboration industries.
• Global Team Experience: Proven ability to work effectively with global and remote teams, understanding diverse cultural perspectives and communication nuances.
• Figma Proficiency: Advanced skills and practical experience using Figma for design, prototyping, and collaboration.
• Workshop Facilitation: Ability to plan, facilitate, and lead design thinking workshops and group design activities to drive consensus and innovation.

📝 Enhancement Note: The emphasis on integration solutions and B2B SaaS products suggests a need for candidates who can think systemically and understand the complexities of enterprise software. Fluency in both Chinese and English is a critical requirement, highlighting the global nature of the role and team.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 comprehensive case studies detailing your involvement in the entire product development lifecycle, from initial problem definition and user research to final design implementation and post-launch analysis.
• Integration Design Examples: Include specific examples or case studies that illustrate your experience in designing integration solutions, demonstrating your understanding of APIs, data synchronization, and system interconnectivity.
• Problem-Solving & Metrics: Clearly articulate the problems you solved, the design decisions you made, and the impact of your solutions, backed by relevant metrics, customer feedback, and usability findings.
• Visual Design & Interaction: Present high-fidelity mockups, prototypes, and interactive designs that highlight your proficiency in visual design, UI patterns, and intuitive user flows for both desktop and mobile interfaces.
• Process Rationale: Explain your design process, including how you utilized user research, competitive analysis, and stakeholder feedback to arrive at your final designs.

Process Documentation:

• Document your approach to user research, including methodology, participant recruitment, and synthesis of findings.
• Detail your workflow for creating wireframes, prototypes, and high-fidelity visual designs, including the tools and techniques used.
• Provide examples of how you have documented integration requirements and designed user-facing aspects of complex system integrations.
• Illustrate your methods for iterating on designs based on feedback, A/B testing, and performance data.

📝 Enhancement Note: For a role with a strong integration focus, the portfolio should go beyond typical UI/UX case studies to include examples of how the candidate has tackled complex system connectivity challenges from a design perspective. Demonstrating an understanding of technical constraints and API-driven design will be crucial.

💵 Compensation & Benefits

Salary Range: Given the Senior Product Designer title, 5-10 years of experience, and the location in China (Hangzhou/Xiamen), a competitive salary range for this role would typically fall between ¥350,000 to ¥600,000 RMB annually. This estimate is based on industry benchmarks for senior design roles in major tech hubs in China, considering the specific requirements for integration design expertise and bilingual fluency.

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage for employees and eligible dependents.
• Retirement Savings Plan: Contributions to a company-sponsored retirement fund.
• Paid Time Off: Generous vacation days, sick leave, and public holidays.
• Professional Development: Opportunities for ongoing training, workshops, conferences, and certifications to enhance design and technical skills.
• Stock Options/Equity: Potential for equity participation in a growing tech company.
• Commuting Assistance: Support for transportation to and from the office.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Team Building & Social Events: Opportunities for social interaction and team bonding.

Working Hours:

• Standard full-time work schedule, typically 40 hours per week.
• Expected to be on-site in Hangzhou or Xiamen.
• Flexibility may be available, but the role requires significant collaboration with global teams, potentially necessitating some work outside standard local business hours.

📝 Enhancement Note: Salary estimation is based on general market data for senior tech roles in China and the specified experience level. Actual compensation will depend on the candidate's specific qualifications, experience, and negotiation. The benefits listed are standard for major tech companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cloud Communications and Collaboration Software (SaaS). RingCentral is a leader in providing unified communications solutions, including VoIP, video conferencing, team messaging, and contact center services, primarily for B2B clients.

Company Size: RingCentral is a large, publicly traded technology company with thousands of employees globally. This implies a structured environment with established processes, but also opportunities for impact within specialized teams.

Founded: RingCentral was founded in 1999, bringing a wealth of experience and a mature product offering to the market. This history suggests a company that has evolved with technology and has a deep understanding of its customer base.

Team Structure:

• The product design team likely operates within a larger product and engineering organization.
• Designers collaborate closely with Product Managers, Engineering Leads, and Researchers.
• This specific role may be embedded within a product line focused on platform integrations, APIs, or enterprise solutions, requiring close partnership with backend engineering and platform teams.
• Reporting structure would likely be to a Design Manager or Director, with direct collaboration across various product pods.

Methodology:

• RingCentral likely follows agile development methodologies, emphasizing iterative development, continuous integration, and frequent communication.
• Design processes will incorporate user research, usability testing, A/B testing, and data analysis to inform design decisions and validate solutions.
• A strong emphasis on cross-functional collaboration and shared ownership of product success is expected.

Company Website: https://www.ringcentral.com/

📝 Enhancement Note: As a large SaaS provider in the competitive UCaaS space, RingCentral's culture likely balances innovation with process rigor. The emphasis on integration design suggests a focus on platform extensibility and enabling a robust partner ecosystem, which is critical for enterprise-level solutions.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a mid-to-senior level position. It requires independent work, leadership on projects, and the ability to mentor junior designers. The focus on integration solutions positions it as a specialized track within product design, offering deep technical engagement.

Reporting Structure: The Senior Product Designer will likely report to a Design Lead or Manager, who in turn reports up through the Product organization. They will work closely with Product Managers and Engineering Leads for specific product initiatives, particularly those involving application integrations or platform features.

Operations Impact: The design of integration solutions directly impacts the usability, efficiency, and value proposition of RingCentral's platform for B2B customers. Well-designed integrations streamline workflows, enhance productivity, and enable seamless data exchange with other business-critical applications, thereby improving customer retention and driving adoption of the core platform. This role has a significant influence on the technical ecosystem and customer satisfaction.

Growth Opportunities:

• Technical Specialization: Deepen expertise in API design, system architecture, and complex integration patterns within the UCaaS domain.
• Leadership & Mentorship: Transition into a Lead Designer role, managing a small team or a specific product area, and mentoring junior designers.
• Cross-Functional Mobility: Move into Product Management or Technical Program Management roles by leveraging a strong understanding of user needs, technical implementation, and business strategy.
• Advanced Design Skills: Develop expertise in areas like design systems, accessibility standards, or specialized areas of UX research.
• Global Exposure: Gain experience working with diverse international teams and markets, enhancing cross-cultural collaboration skills.

📝 Enhancement Note: The "Senior" title and the focus on integration solutions suggest a path towards leadership in specialized design areas or a move into more technical product roles. The company's global presence offers significant opportunities for developing cross-cultural competence.

🌐 Work Environment

Office Type: RingCentral operates modern office spaces designed for collaboration and productivity. Expect an environment that balances open-plan workspaces with dedicated meeting rooms and quiet zones.

Office Location(s): The role is based in either Hangzhou City, Zhejiang, or Xiamen, Fujian, China. These are significant technology and business hubs, offering access to talent and a dynamic professional environment.

Workspace Context:

• Collaborative Atmosphere: The workspace will encourage interaction and idea-sharing among designers, engineers, and product managers.
• Tools & Technology: Access to industry-standard design software (likely including Figma), prototyping tools, and collaboration platforms will be provided.
• Team Interaction: Regular team meetings, design critiques, and cross-functional syncs are integral to the workflow. The role also involves working with global, remote teams, necessitating proficiency with virtual collaboration tools.

Work Schedule: A standard 40-hour work week is expected, with the potential for some flexibility. However, given the global nature of the teams and the need for real-time collaboration on integration projects, some availability outside of core local hours might be required.

📝 Enhancement Note: The on-site requirement in China suggests a hands-on role within a physical team, complemented by virtual collaboration with international counterparts. The office environment is likely geared towards fostering innovation and teamwork in the tech sector.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio for basic qualifications and fit.
• Portfolio Presentation & Design Challenge: Be prepared to present your portfolio, walking through 1-2 key case studies that demonstrate your problem-solving skills, design process, and impact. You may also receive a take-home design challenge or a live design exercise focused on integration scenarios or complex UI problems.
• Technical & Cross-Functional Interviews: Interviews with product managers, engineers, and other designers to assess your technical understanding, collaboration skills, and ability to articulate design rationale. Expect questions related to system design, APIs, and user experience for B2B SaaS.
• Leadership/Executive Interview: A final interview with a senior leader to assess strategic thinking, cultural fit, and long-term potential.

Portfolio Review Tips:

• Focus on Integration: Prioritize case studies that highlight your experience with complex systems, application integrations, or designing for technical products. Clearly articulate the user and business problems solved through integration design.
• Quantify Impact: Whenever possible, use metrics, data, and user feedback to demonstrate the success and impact of your designs. For integration solutions, highlight improvements in efficiency, data accuracy, or process automation.
• Showcase Process: Detail your design process, including how you approached user research, ideation, prototyping, and iteration. Explain the rationale behind your decisions, especially concerning technical constraints and scalability.
• Tailor to RingCentral: Research RingCentral's products and market position. Understand their current integration offerings and how your skills can contribute to their platform strategy. Highlight experience with B2B SaaS and cloud communication tools if applicable.
• Prepare for Presentation: Practice presenting your portfolio concisely, focusing on storytelling and key takeaways. Be ready to answer in-depth questions about your contributions and design choices.

Challenge Preparation:

• Understand Integration Concepts: Brush up on common integration patterns, API design principles, data flow concepts, and challenges in connecting disparate systems.
• B2B SaaS Context: Familiarize yourself with the typical user needs and workflows of B2B SaaS users, particularly in the communication and collaboration space.
• Problem-Solving Framework: Be prepared to articulate a structured approach to solving design problems, starting with understanding the core issue, exploring potential solutions, and evaluating trade-offs.
• Communication Clarity: Practice explaining technical concepts and design decisions clearly and concisely, especially when communicating with mixed technical and non-technical audiences.

📝 Enhancement Note: Given the strong emphasis on integration, candidates should be prepared to discuss their experience with system-level design and how they translate user needs into functional, interconnected components. The portfolio needs to explicitly demonstrate this capability.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: As a preferred tool, expect extensive use for wireframing, prototyping, UI design, and collaborative design sessions.
• Design & Prototyping Software: Proficiency in other industry-standard tools like Sketch, Adobe Creative Suite (Illustrator, Photoshop), and prototyping tools (e.g., InVision, ProtoPie) may be beneficial.
• Collaboration Platforms: Tools such as Slack, Microsoft Teams, Jira, Confluence, and Zoom will be essential for communication and project management within cross-functional and global teams.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and inform design decisions.
• Ability to interpret performance data and user feedback reports to measure the success of integration solutions and identify areas for improvement.

CRM & Automation:

• Understanding of CRM systems (e.g., Salesforce) and how product design can impact data flow and user experience within these platforms.
• Awareness of automation principles and how well-designed integrations can contribute to workflow automation for enterprise clients.

📝 Enhancement Note: Proficiency in Figma is explicitly mentioned as a preferred skill, indicating it's a primary tool within the design team. A strong understanding of how design interacts with backend systems and data flows is crucial for this integration-focused role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A commitment to understanding and solving user problems through intuitive and effective design, particularly for complex B2B workflows.
• Collaboration & Transparency: Open communication and strong teamwork across design, product, and engineering to ensure alignment and shared success.
• Data-Driven Decision Making: Utilizing metrics, user research, and analytics to inform design choices and validate solutions.
• Innovation & Continuous Improvement: A drive to explore new ideas, challenge existing assumptions, and constantly refine processes and products for optimal efficiency.
• Technical Acumen: An appreciation for and understanding of the technical underpinnings of the product, especially concerning system integrations and platform architecture.

Collaboration Style:

• Agile & Iterative: Working in fast-paced, agile sprints with frequent feedback loops and iterative design cycles.
• Cross-Functional Partnership: Deep collaboration with Product Managers to define strategy and requirements, and with Engineers to ensure feasibility and successful implementation of designs.
• Global Team Integration: Effective communication and collaboration with international teams, respecting diverse perspectives and working styles.
• Design Critique Culture: Engaging in constructive design critiques to elevate the quality of work and foster collective learning.

📝 Enhancement Note: The emphasis on "Technical Acumen" and "Data-Driven Decision Making" is particularly relevant for this role, highlighting the need for designers who understand the technical implications of their work and can use data to justify their design choices in the context of integrations.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Integrations: Designing intuitive user interfaces for complex, multi-system integrations requires balancing technical constraints with user needs.
• Global Team Dynamics: Effectively collaborating with and managing design expectations across different time zones, cultures, and communication styles.
• Balancing User Needs with Technical Feasibility: Ensuring that design solutions are not only user-friendly but also technically sound, scalable, and maintainable within RingCentral's architecture.
• Rapidly Evolving Technology: Staying abreast of advancements in cloud communication, SaaS, and integration technologies to ensure designs remain relevant and competitive.

Learning & Development Opportunities:

• Specialized Design Skills: Opportunities to deepen expertise in areas like API design, microservices UX, or designing for platform extensibility.
• Industry Expertise: Gaining in-depth knowledge of the Unified Communications as a Service (UCaaS) market and its competitive landscape.
• Cross-Disciplinary Learning: Exposure to engineering principles, product strategy, and business operations through close collaboration.
• Leadership Development: Potential to grow into design leadership roles, manage projects, and mentor junior designers.
• Global Project Exposure: Working on projects with international scope, enhancing understanding of diverse markets and user bases.

📝 Enhancement Note: The challenges inherent in designing for complex integrations present a significant learning opportunity, allowing designers to develop highly sought-after technical design skills and a deep understanding of enterprise software architecture.

💡 Interview Preparation

Strategy Questions:

• Integration Design Philosophy: "Describe your approach to designing integration solutions. How do you balance user needs with technical requirements and ensure scalability and security?" (Prepare to discuss your process for understanding APIs, data models, and user workflows across connected systems.)
• Cross-Functional Collaboration: "Tell me about a time you had to collaborate with engineering and product teams to deliver a complex feature. What were the challenges, and how did you overcome them to achieve a successful outcome?" (Focus on communication strategies, conflict resolution, and shared ownership.)
• Problem Solving with Data: "Walk me through a challenging product design problem you solved using data and user feedback. How did you gather insights, and how did they influence your final design decisions?" (Be ready to present a case study with clear metrics and user insights.)

Company & Culture Questions:

• RingCentral's Ecosystem: "What are your thoughts on RingCentral's current product ecosystem and its integration capabilities? Where do you see opportunities for design to enhance the user experience?" (Research their products, current integrations, and competitor offerings.)
• B2B SaaS Design: "What are the key differences and challenges in designing for a B2B SaaS product compared to B2C? How would you approach designing for enterprise users in the communications space?" (Discuss user personas, workflows, and business objectives.)
• Global Teamwork: "How do you approach working with diverse, global teams? Describe a situation where you had to adapt your communication or design approach for an international audience." (Highlight your experience with different cultures and time zones.)

Portfolio Presentation Strategy:

• Highlight Integration Case Studies: Select 1-2 case studies that specifically showcase your experience with system integrations, APIs, or complex technical product features. Clearly articulate the problem, your solution, the process, and the measurable impact.
• Demonstrate Design Process: For each case study, clearly outline your steps: research, ideation, wireframing, prototyping, user testing, and final design. Explain why you made certain choices.
• Quantify Impact: Present concrete metrics related to user adoption, efficiency gains, error reduction, or customer satisfaction that resulted from your designs.
• Showcase Figma Skills: If applicable, briefly demonstrate your Figma workflow, highlighting advanced features or collaborative techniques you used.
• Storytelling: Frame your portfolio presentation as a narrative, guiding the interviewer through the journey of solving a problem and delivering a successful solution.

📝 Enhancement Note: For this role, interviewers will be looking for a candidate who can not only design user-friendly interfaces but also understand the underlying technical architecture and how design contributes to the seamless functioning of integrated systems. Be prepared to discuss trade-offs and technical considerations.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the RingCentral Careers portal via the provided URL.
• Tailor Your Resume: Ensure your resume highlights experience with integration solutions, B2B SaaS products, cross-functional collaboration, and product development lifecycle management. Use keywords from the job description.
• Curate Your Portfolio: Select 2-3 strong case studies, prioritizing those that demonstrate your expertise in integration design, complex problem-solving, and impact measurement. Ensure your portfolio is easily accessible online.
• Prepare Your Presentation: Practice walking through your chosen case studies, focusing on clear articulation of the problem, your process, your solutions, and the quantifiable results. Be ready to discuss your design rationale in detail.
• Research RingCentral: Understand their product suite, target market, and recent developments. Consider how your skills and experience align with their strategic goals, particularly in platform integration and enterprise solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.