Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Crunchtime

Location: Guadalajara, Jalisco, Mexico

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: March 03, 2026

Experience Level: Mid-Senior Level

Remote Status: On-site

🚀 Role Summary

• Drive the design direction for Crunchtime's Operational Management and Operational Excellence product lines, focusing on enhancing user experiences for global restaurant brands.

• Conduct in-depth customer and market research to identify new problem spaces and opportunities for product innovation within the restaurant operations technology sector.

• Translate complex operational workflows and information architecture into clear, intuitive, and user-friendly design solutions for SaaS and mobile platforms.

• Collaborate closely with Product Management and Engineering teams to guide design concepts from initial research and ideation through to successful product launch and ongoing optimization.

• Proactively lead and manage design projects from inception to completion, contributing to the overall product vision and mission of the organization.

📝 Enhancement Note: The role emphasizes a strong focus on SaaS and mobile product design within the restaurant operations technology space, aligning with Crunchtime's core business. The Senior Product Designer will be instrumental in shaping the user experience of products used by major global restaurant brands, requiring a deep understanding of operational workflows and user needs in this sector.

📈 Primary Responsibilities

• Conceptualize, design, and craft both low-fidelity wireframes and high-fidelity mockups to effectively communicate design ideas and user flows.

• Develop comprehensive user flows and design experiences that extend beyond visual interfaces to encompass the entire user journey.

• Conduct thorough user research, including user interviews, persona development, and user testing, to gather insights and validate design decisions.

• Partner with Product Managers to perform customer discovery, identifying key customer "Jobs-to-be-Done," pain points, limitations, and strategic goals.

• Collaborate effectively with cross-functional teams, including other designers, product managers, and engineers, to ensure seamless product development and execution.

• Lead and own proactive design initiatives from initial concept through to final launch and post-launch support.

• Manage and contribute to the evolution of the Design System, ensuring design consistency, scalability, and efficiency across product offerings.

📝 Enhancement Note: The responsibilities highlight a full-cycle design process, from research and ideation to execution and system management. A key aspect is the proactive leadership of design projects and the contribution to the company's Design System, indicating a need for strategic thinking and ownership beyond task completion.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 3+ years of professional experience as a Product Designer, UX Designer, or UI Designer, with a proven track record in designing for SaaS and mobile products.

Required Skills:

• Demonstrated expertise in applying user research methodologies, including user interviews, competitive analysis, and usability testing.

• Proficiency in industry-standard design and prototyping tools such as Figma, Sketch, and InVision, or comparable tools within the Adobe Creative Suite.

• Excellent written and verbal communication skills, with a proven ability to present design concepts and research findings effectively.

• Proven ability to own and execute the user experience design process from concept initiation through to product launch and ongoing support.

Preferred Skills:

• Domain experience in retail operations, restaurant operations, supply chain management, or related operational fields.

• Prior experience as a Product, UX, or UI Designer working on enterprise-level SaaS products.

• Experience with distributed or omnichannel systems, complex user interfaces, or handling challenging customer problem spaces.

• A proactive and collaborative approach to problem-solving and teamwork.

• A genuine interest in the business problems Crunchtime aims to solve and a passion for creating impactful products.

📝 Enhancement Note: The requirements emphasize practical experience in SaaS and mobile design, strong research capabilities, and proficiency with specific design tools. The preference for domain experience in retail/restaurant operations, enterprise products, and complex systems suggests a need for designers who can quickly grasp and address the unique challenges of the food service industry. The time zone overlap requirement is critical for collaboration.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 significant product design projects that demonstrate a comprehensive understanding of the design lifecycle, from problem definition to solution delivery.

• For each project, clearly articulate the problem statement, your role and responsibilities, the design process followed, key decisions made, and the measurable impact or outcomes achieved.

• Highlight projects that involved complex user flows, intricate information architecture, and the design of SaaS or mobile applications.

• Include examples of user research conducted, design iterations, and how user feedback influenced design decisions.

Process Documentation:

• Projects should illustrate a structured approach to design, including user research methods, ideation techniques, wireframing, prototyping, and user testing.

• Provide evidence of how you collaborated with product managers and engineers throughout the design process.

• Showcase your ability to contribute to or manage a Design System, demonstrating an understanding of scalable and consistent design solutions.

• Quantify the impact of your design work whenever possible, using metrics related to user engagement, task completion rates, efficiency gains, or customer satisfaction.

📝 Enhancement Note: A strong portfolio is paramount for this role. It should not only display aesthetic design skills but also a robust understanding of problem-solving methodologies, user-centered design principles, and the ability to articulate the impact of design decisions. Specific emphasis should be placed on projects demonstrating experience with SaaS, mobile, and complex operational workflows.

💵 Compensation & Benefits

Salary Range: For a Senior Product Designer in Guadalajara, Jalisco, Mexico, with 3+ years of experience, a competitive salary range would typically fall between MXN 40,000 to MXN 70,000 per month, depending on specific experience, skill set, and the exact scope of responsibilities.

Benefits:

• Competitive pay structure.

• Generous vacation days with premium benefits attached.

• Flexible Paid Time Off (PTO) to support work-life balance.

• Paid company holidays.

• Yearly team off-sites for team building and strategic alignment.

• Opportunities for international travel.

• Comprehensive insurance coverage: Major medical, life, and disability insurance.

• Savings fund to support long-term financial goals.

• Food vouchers to assist with daily expenses.

• A significant Christmas bonus (equivalent to 30 days of salary).

• Wellness benefits, including access to platforms like Headspace and Ginger.io.

• Access to learning and development funds for continuous professional growth.

Working Hours: The standard working hours are expected to be 40 hours per week. Candidates must be able to work hours that provide at least a 4-hour overlap with the Eastern Time Zone (ET), which is crucial for effective collaboration with the US-based teams.

📝 Enhancement Note: The salary estimate is based on current market data for senior-level product designers in major Mexican tech hubs like Guadalajara, considering the specific requirements and benefits package. The critical requirement for ET overlap suggests a need for flexibility in scheduling to accommodate cross-time zone collaboration. The benefits package is robust, reflecting a commitment to employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software | Technology | Hospitality Technology | Restaurant Operations Management. Crunchtime operates within the critical intersection of enterprise software and the hospitality industry, providing essential operational management tools for global restaurant brands. This context means the company is focused on delivering robust, scalable, and reliable solutions that directly impact the day-to-day operations of businesses like Chipotle, Domino's, and Dunkin'.

Company Size: Crunchtime is a growing company, indicated by its broad reach of 150,000+ locations and 100+ countries, and the acquisition of Zenput. While a specific employee count isn't provided, the scale of operations suggests a mid-to-large sized organization with established processes and a significant market presence. This size allows for both structure and opportunities for individual impact.

Founded: Crunchtime has been a player in the restaurant technology space for a significant period, with its platform supporting operations in numerous locations globally. The recent integration of Zenput indicates a strategic growth phase, aiming to expand its comprehensive suite of operational tools, which now include inventory, scheduling, learning and development, food safety, tasks, and audits.

Team Structure:

• The Product Design team is likely integrated within product development squads, working in close partnership with dedicated Product Managers and Engineering teams.

• As a Senior Product Designer, you will report to a Design Lead or Head of Product Design, with a clear reporting line that supports your project leadership.

Methodology:

• Data-Driven Design: Emphasis on using customer research, user data, and market analysis to inform design decisions and validate solutions.

• Agile Development: Design work is integrated into agile development cycles, requiring close collaboration and iterative feedback loops with engineering.

• User-Centricity: A core philosophy of putting customers first, understanding their "Jobs-to-be-Done," and solving real-world operational problems.

• Design System Management: A commitment to maintaining and evolving a scalable Design System to ensure consistency and efficiency across the product portfolio.

Company Website: https://www.crunchtime.com/

📝 Enhancement Note: Crunchtime's culture is deeply rooted in the operational realities of the restaurant industry. The company values a pragmatic, data-informed approach to design, with a strong emphasis on solving tangible business problems for its high-profile clients. The integration of Zenput signals a forward-looking strategy focused on comprehensive operational excellence.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Senior Product Designer," indicating a level of expertise, autonomy, and leadership. As a senior member, you are expected to not only execute design tasks but also to proactively identify opportunities, influence product strategy, mentor junior designers, and contribute to the maturity of the design practice within Crunchtime. The focus on "Operational Management / Operational Excellence" products means your career growth will be tied to understanding and improving complex business processes within the hospitality sector.

Reporting Structure: You will likely report to a Design Manager, Head of Product, or a similar leadership role within the Product team. This structure provides guidance, mentorship, and a clear path for career progression. Collaboration will be high with Product Managers and Engineering Leads within your assigned product area.

Operations Impact: Your work will have a direct and significant impact on the operational efficiency and guest experience of some of the world's largest restaurant brands. By designing intuitive and effective tools for inventory management, scheduling, food safety, and task execution, you will help these businesses reduce costs, improve compliance, and enhance service quality, thereby contributing directly to Crunchtime's revenue and market position.

Growth Opportunities:

• Specialization: Deepen expertise in restaurant operations technology, becoming a subject matter expert in areas like inventory management, labor optimization, or food safety compliance.

• Leadership: Progress into Lead Designer or Design Manager roles, taking on more strategic responsibilities and managing design teams.

• Cross-Functional Development: Gain exposure to product strategy, business development, and customer success through close collaboration, potentially leading to product management or strategic roles.

• Skill Enhancement: Leverage learning and development funds to acquire new skills in emerging design technologies, research methodologies, or specific industry domains.

📝 Enhancement Note: The Senior Product Designer role at Crunchtime offers a clear path for growth, both within the design discipline and potentially into broader product leadership. The impact is significant, directly influencing the operations of major global brands, which provides a strong foundation for career advancement and skill development in a specialized industry.

🌐 Work Environment

Office Type: This role is designated as "On-site" in Guadalajara, Jalisco, Mexico. This suggests a traditional office environment designed to foster collaboration and team cohesion. The description mentions "work in an open environment on solutions that are reshaping the way businesses operate," indicating a dynamic and potentially collaborative workspace.

Office Location(s): Guadalajara, Jalisco, Mexico. This is a major technology and business hub in Mexico, offering access to talent and professional networks. Specific details about office amenities or accessibility would need to be confirmed directly.

Workspace Context:

• Collaborative Atmosphere: The "open environment" and mention of "fun team events" suggest a workplace that encourages interaction, knowledge sharing, and a positive team dynamic.

• Tools & Technology: Access to modern design and collaboration tools is implied, with specific mentions of Figma, Sketch, and InVision for design work.

• Team Interaction: The on-site nature facilitates spontaneous collaboration, brainstorming sessions, and direct mentorship opportunities with colleagues and cross-functional team members.

Work Schedule: While the core working hours are 40 per week, the critical requirement for a 4-hour overlap with the Eastern Time Zone means the daily schedule might need flexibility. This could involve starting earlier or finishing later depending on the needs of cross-functional collaboration with US-based teams.

📝 Enhancement Note: The on-site requirement in Guadalajara points