Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: AXS

Location: Remote

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: 2026-02-25

Experience Level: 4-6 years relevant experience

Remote Status: Fully Remote

🚀 Role Summary

• Lead the end-to-end product design lifecycle for AXS's enterprise platform, focusing on creating intuitive and user-centered interfaces for both customer and client experiences.

• Drive innovation by translating complex user needs and business objectives into elegant, functional, and aesthetically pleasing design solutions.

• Act as a key contributor to the product vision and strategy, influencing executive-level decisions through data-driven insights and user advocacy.

• Champion the company's design system, ensuring consistency, scalability, and efficiency across all product touchpoints.

📝 Enhancement Note: This role is for a Senior Product Designer, implying a significant level of autonomy and influence. The focus on an "enterprise platform" suggests a B2B or internal tool context, requiring a deep understanding of complex workflows and user management, distinct from direct consumer-facing B2C product design.

📈 Primary Responsibilities

• Lead the discovery, design, and build phases for new and existing product features, ensuring a seamless transition from concept to implementation.

• Design interfaces that are simple, functional, and elegant, even for highly complex enterprise systems and workflows.

• Act as a steward for the company's design system, contributing to its evolution, maintenance, and adoption across product teams.

• Lead and synthesize quantitative and qualitative research, including user interviews, usability testing, and data analysis, to inform and validate design decisions.

• Influence future product vision and strategic decisions by collaborating closely with product managers, engineering, and executive leadership.

• Provide constructive and impactful feedback to other designers, fostering skill development and promoting design best practices across the organization.

• Ensure all product designs meet established criteria for efficiency, effectiveness, and user satisfaction, adhering to common usability standards.

• Champion user-centric design principles by deeply understanding user motivations, pain points, and workflows, consistently advocating from the user's perspective.

• Research and integrate industry trends, emerging technologies, and competitive landscape insights into design processes and solutions.

• Ensure UI designs are consistent with brand guidelines, design standards, and accessibility requirements.

• Actively gather and incorporate peer and stakeholder feedback to drive iterative improvements and ensure alignment.

📝 Enhancement Note: The emphasis on "leading" research, influencing strategy, and providing feedback to other designers clearly positions this as a senior-level individual contributor role with mentorship responsibilities, not just task execution.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's degree in Design, HCI, Computer Science, or a related field is often implied for senior roles. Candidates with equivalent practical experience will also be considered.

Experience:

• 4-6 years of relevant professional product design experience.

• Experience within the ticketing industry is highly preferred, demonstrating familiarity with event discovery, purchasing funnels, and client-side management tools.

Required Skills:

• A strong portfolio showcasing advanced understanding of information hierarchy, business objectives, user-centered design principles, and aesthetic sensibility.

• Expertise in Figma and other industry-standard design and prototyping tools.

• Advanced knowledge of user experience (UX) principles and best practices.

• Expert understanding of the end-to-end design and product development processes.

• Excellent written and verbal communication skills, with a proven ability to articulate and defend design decisions.

• Proficiency in participating in and providing constructive feedback during internal design reviews.

• Deep understanding of usability standards and best practices for enterprise-level applications.

Preferred Skills:

• Experience with enterprise-level platforms or complex B2B SaaS products.

• Knowledge of web site structure and functionality, including an understanding of how web-based technologies like AJAX might impact user experience.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication.

• Experience with accessibility standards (e.g., WCAG) and implementing inclusive design practices.

📝 Enhancement Note: The requirement for an "advanced understanding" and "expert understanding" in several areas, coupled with the 4-6 years of experience, firmly places this in a senior individual contributor category. The explicit mention of ticketing industry experience is a strong differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a strong foundation in information hierarchy, user-centered design methodologies, and the ability to align design solutions with business objectives.

• Case studies showcasing the end-to-end design process, from initial research and problem definition to final UI design and iteration, highlighting the impact of design decisions.

• Examples of complex system designs, illustrating how you've simplified intricate workflows and user journeys for enterprise clients or internal users.

• Demonstration of your ability to act as a design system steward, including examples of contributions to or management of a design system.

Process Documentation:

• Showcase examples of your process for conducting user research (quantitative and qualitative) and synthesizing findings into actionable design insights.

• Illustrate your approach to translating user needs and business goals into detailed wireframes, prototypes, and high-fidelity mockups.

• Provide examples of how you've collaborated with product managers and developers throughout the design and build phases, demonstrating your understanding of agile development workflows.

• Include examples of how you've iterated on designs based on feedback from peers, stakeholders, and user testing.

📝 Enhancement Note: For a senior product designer, the portfolio is critical. It should not just display polished UIs but also the strategic thinking, research rigor, and collaborative processes behind them. Emphasis on enterprise complexity and design system stewardship is key.

💵 Compensation & Benefits

Salary Range: $87,523.41 - $166,056.00 per year.

Benefits:

• Health & Wellness: Comprehensive medical, dental, and vision insurance.

• Time Off: Paid holidays, vacation time, and sick time.

• Financial Security: Company-paid basic life insurance, voluntary life insurance, 401k Plan with a current employer match of 3%, flexible spending account (FSA) options, and health savings account (HSA) options.

• Family Support: Parental leave.

• Professional Development: Opportunities for learning and leveling up through training and education reimbursement.

• Wellness: General wellness offerings.

Working Hours: The standard workweek is 40 hours. Given the "Remote Solely" work arrangement, flexibility in scheduling may be available, but core collaboration hours will likely be expected.

📝 Enhancement Note: The salary range is provided and is competitive for a senior-level remote product designer. The inclusion of a 401k match and parental leave are significant benefits for full-time employees. The note about individual compensation being determined by skills, qualifications, experience, and market location is standard.

🎯 Team & Company Context

🏢 Company Culture

Industry: Live Entertainment Technology, Ticketing, and Event Management. AXS operates at the intersection of technology and entertainment, providing a platform for fans to connect with artists and events.

Company Size: AXS employs over 900 professionals across multiple locations worldwide. This indicates a medium-to-large organization with established processes but also potential for agility and impact.

Founded: 2011. This suggests a company with a mature operational history that has evolved with digital trends, not a brand-new startup.

Team Structure:

• The Product Design team is described as "fun, dynamic and creative," operating within a larger organization.

• Senior Product Designers are expected to collaborate closely with cross-functional teams, including Product Managers, Developers, Project Managers, and other direct stakeholders.

Methodology:

• AXS emphasizes improving the fan experience and providing game-changing solutions, indicating a focus on user-centric innovation.

• The company culture values enthusiasm, big ideas, and teamwork.

• Designers are expected to lead discovery, design, and build, indicating an agile or iterative development approach.

• A strong emphasis is placed on research (quantitative and qualitative) to inform design decisions.

Company Website: https://solutions.axs.com/careers/

📝 Enhancement Note: The description highlights a culture that aims to be both professional and engaging, with a strong mission-driven component. The "Fanatix" internal nickname suggests a passionate and dedicated workforce.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This role is a senior individual contributor position, requiring significant experience and the ability to lead design initiatives, mentor junior designers, and influence product strategy. It sits above junior and mid-level designer roles.

Reporting Structure: While not explicitly stated, a Senior Product Designer typically reports to a Design Manager, Director of Product Design, or Head of Product. They will work closely with Product Managers and Engineering Leads on a day-to-day basis.

Operations Impact: The role directly impacts the user experience for millions of fans and clients by designing intuitive interfaces for complex ticketing and event management systems. This influence contributes to customer satisfaction, client retention, operational efficiency, and ultimately, revenue generation for AXS by driving ticket sales and platform adoption.

Growth Opportunities:

• Leadership Development: Potential to grow into a Lead Product Designer role, managing a team or a specific product area, or into a Design Manager position.

• Specialization: Opportunities to deepen expertise in specific areas like enterprise design systems, complex data visualization, or accessibility within the live entertainment tech space.

• Cross-Functional Mobility: Potential to move into Product Management or related product strategy roles based on demonstrated strategic thinking and business acumen.

• Learning & Development: AXS offers opportunities for learning and leveling up through training and education reimbursement, supporting continuous skill enhancement in design and related fields.

📝 Enhancement Note: The "Senior" title, coupled with responsibilities like influencing strategy and mentoring, indicates a clear path for career advancement within the design function or into broader product leadership roles.

🌐 Work Environment

Office Type: This is a fully remote position, offering the flexibility of working from anywhere.

Office Location(s): While the role is remote, AXS has multiple global locations, with headquarters in Downtown Los Angeles, California. This implies a distributed workforce and potentially different time zone considerations for collaboration.

Workspace Context:

• The remote work environment necessitates strong self-discipline, time management, and proactive communication.

• Access to digital collaboration tools (e.g., Figma, Slack, video conferencing) is essential.

• The company culture encourages collaboration and idea sharing, which will be facilitated through virtual channels.

• As a remote employee, you are expected to maintain a productive work environment at your home office.

Work Schedule: Standard 40-hour workweek. While remote, adherence to core working hours for team collaboration and meetings will be expected. The specific schedule may offer some flexibility, but alignment with cross-functional teams, potentially across different time zones, is crucial.

📝 Enhancement Note: The fully remote nature is a significant aspect. Candidates should be adept at remote work, with a strong home office setup and excellent asynchronous communication skills.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely review your application and portfolio for initial fit. Be prepared to clearly articulate your experience and highlight key projects.

• Hiring Manager/Team Interview: This stage will focus on your design process, problem-solving skills, and experience with complex systems. Expect questions about your portfolio projects, design philosophy, and how you approach user research and collaboration.

• Design Challenge/Portfolio Review: You may be asked to present specific case studies from your portfolio, detailing your process, decisions, and outcomes. A practical design exercise, potentially focusing on an enterprise-level problem, could also be part of this stage.

• Cross-Functional/Stakeholder Interview: This interview might involve meeting with Product Managers, Developers, or other stakeholders to assess your collaboration style, communication skills, and ability to work effectively within a cross-functional team.

• Final Interview: Potentially with a senior leader to discuss strategic alignment, culture fit, and overall qualifications.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest, most relevant projects. Prioritize those demonstrating enterprise design, complex systems, or ideally, ticketing/live entertainment experience.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, prototyping, testing), the solutions you designed, and the impact or outcome. Use visuals effectively.

• Highlight Process: Emphasize your user-centered approach, research methods, and how you translated insights into design decisions. Show your thinking, not just the final screens.

• Quantify Impact: Where possible, use data to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Design System Focus: If you have experience with design systems, dedicate a section or project to showcase your understanding and contributions.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with the live entertainment and ticketing industry, common user pain points, and key business drivers for companies like AXS.

• Enterprise Thinking: Be prepared to tackle design problems related to complex workflows, data management, or B2B client needs.

• Structure Your Approach: When presented with a challenge, take time to ask clarifying questions, define the problem, outline your proposed process, and then present your solution with clear rationale.

📝 Enhancement Note: The emphasis on a portfolio review and potential design challenge means candidates must be well-prepared to present and defend their work, showcasing strategic thinking and process rigor.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (expert knowledge required), and other industry-standard design tools.

• Collaboration: Tools for video conferencing, instant messaging, and project management will be essential for remote work.

Analytics & Reporting:

CRM & Automation:

• Not directly applicable to the Senior Product Designer role as a primary tool, but understanding how design integrates with CRM and automation platforms can be beneficial for enterprise solutions.

📝 Enhancement Note: Figma expertise is a critical requirement. While the role is design-focused, an understanding of how design interacts with data and broader business systems is valuable.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value, evident in the emphasis on understanding user motivations and pain points, and championing user-centric designs.

• Innovation & Improvement: The company's mission to "push the industry forward" and "revolutionize an industry" highlights a value for continuous improvement and innovative solutions.

• Collaboration & Teamwork: Described as working closely with cross-functional teams and providing feedback to other designers, emphasizing a collaborative spirit.

• Passion & Enthusiasm: The company seeks "smart, motivated people" with "enthusiasm" and "big ideas."

• Excellence: Striving for "seamless and enjoyable experiences" and ensuring products meet "efficiency, effectiveness and user satisfaction" points to a commitment to high-quality output.

Collaboration Style:

• Cross-functional Partnership: Designers are expected to work closely with Product Managers, Developers, and Project Managers, indicating a highly integrated approach to product development.

• Feedback-Oriented: Encourages providing and receiving direct, impactful feedback, suggesting an open and iterative communication culture.

• Mentorship: Senior designers are expected to help grow the skills of designers on adjacent product teams, fostering a learning and supportive environment.

📝 Enhancement Note: The culture seems to value both individual contribution and strong teamwork, with a clear focus on delivering exceptional user experiences in the live entertainment space.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Creating simple, elegant interfaces for complex enterprise systems requires deep analytical skills and the ability to abstract intricate processes.

• Balancing User Needs with Business Goals: Effectively translating diverse user needs and demanding business objectives into cohesive and effective design solutions.

• Remote Collaboration: Maintaining strong communication, collaboration, and team cohesion in a fully remote environment.

• Design System Stewardship: Evolving and maintaining a design system across a growing platform to ensure consistency and efficiency requires ongoing effort and cross-team buy-in.

• Industry Evolution: Keeping pace with rapid changes in the live entertainment and ticketing technology landscape.

Learning & Development Opportunities:

• Skill Advancement: Opportunities for learning and leveling up through training and education reimbursement.

• Mentorship: The role includes an expectation to mentor other designers, which is a growth opportunity in itself.

• Strategic Influence: The chance to influence product vision and executive-level decisions provides significant growth in strategic thinking and leadership.

• Industry Exposure: Working within a leading company in the live entertainment tech space offers exposure to unique industry challenges and innovations.

📝 Enhancement Note: The challenges presented are typical for senior roles in tech, particularly those involving complex enterprise products and remote work. The growth opportunities are well-aligned with a senior contributor path.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you led the design of a complex enterprise system. What were the biggest challenges, and how did you overcome them?" (Focus on your process, research, and problem-solving).

• "How do you balance user needs with competing business objectives? Can you provide an example?" (Highlight your ability to negotiate and find win-win solutions).

• "Describe your experience acting as a steward for a design system. What were your responsibilities, and how did you ensure adoption?" (Showcase your understanding of design systems' importance and maintenance).

• "How do you approach user research, and how do you ensure your designs are truly user-centered?" (Demonstrate your methodology and commitment to the user).

Company & Culture Questions:

• "What do you know about AXS and the live entertainment ticketing industry?" (Research the company, its competitors, and industry trends).

• "How do you see your design philosophy aligning with AXS's mission to improve the fan experience?" (Connect your values and approach to the company's goals).

• "How do you thrive in a fully remote work environment?" (Highlight your self-management, communication, and collaboration strategies).

Portfolio Presentation Strategy:

• Structure: For each case study, use a clear narrative: Problem -> Your Role -> Process -> Solution -> Impact.

• Visuals: Use high-fidelity mockups, interactive prototypes, and clear diagrams to illustrate your design decisions.

• Detail Your Process: Explain why you made certain design choices, referencing user research, usability principles, or business requirements.

• Quantify Results: If possible, present metrics that demonstrate the success of your designs.

• Be Prepared for Questions: Anticipate questions about your rationale, challenges, alternative solutions, and how you would iterate further.

📝 Enhancement Note: Preparation should focus on demonstrating not just design skills, but also strategic thinking, leadership potential, and strong communication within a remote, cross-functional context.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the AXS careers portal (linked via Greenhouse).

• Portfolio Customization: Ensure your resume and portfolio are tailored to this role, highlighting experience in product design, user-centered methodologies, enterprise systems, and ideally, the ticketing industry.

• Resume Optimization: Clearly articulate your 4-6 years of relevant experience, emphasizing leadership in design projects, proficiency in Figma, and contributions to design systems. Use keywords from the job description.

• Portfolio Walkthrough Preparation: Practice presenting 2-3 of your most impactful case studies, focusing on the narrative, your process, and the outcomes. Be ready to discuss your design rationale in detail.

• Company & Role Research: Understand AXS's mission, its place in the live entertainment industry, and the specific challenges of designing for an enterprise platform in this sector.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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