Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: AXS

Location: Scottsdale, AZ

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: 2026-02-25T17:52:02

Experience Level: Mid-Senior Level (4-6 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead the end-to-end design process for complex enterprise platform features, from discovery and ideation through to final build, ensuring intuitive and user-centered solutions.

• Serve as a primary steward for the company's design system, ensuring consistency, scalability, and efficient application across all product touchpoints.

• Drive product vision and strategic decisions by synthesizing user research, business objectives, and market trends into actionable design strategies.

• Mentor and provide constructive feedback to other designers, fostering skill development and elevating the overall design quality within product teams.

• Champion a user-centric design philosophy, deeply understanding user motivations and pain points to advocate for exceptional customer and client experiences.

📝 Enhancement Note: The role is explicitly for a "Senior Product Designer" with a focus on an "enterprise platform," suggesting a need for experience designing complex B2B or internal tools, not just consumer-facing applications. The emphasis on "steward for our design system" indicates a significant responsibility in maintaining and evolving design consistency and usability standards.

📈 Primary Responsibilities

• Lead the discovery, design, and build phases for new and existing product features, taking ownership from initial concept to implementation.

• Create simple, functional, and elegant user interfaces for complex enterprise systems, balancing user needs with business requirements.

• Actively manage and evolve the company's design system, ensuring its accessibility, consistency, and effective use by product and engineering teams.

• Conduct and synthesize quantitative and qualitative user research to inform design decisions, identify pain points, and validate solutions.

• Collaborate closely with product managers, developers, project managers, and other stakeholders to translate user needs and business goals into innovative design outcomes.

• Provide direct, impactful, and actionable feedback to fellow designers, actively contributing to their professional growth and the team's collective design expertise.

• Ensure all product designs meet established criteria for efficiency, effectiveness, and user satisfaction, adhering to common usability standards.

• Champion user-centric design principles by deeply understanding user motivations, pain points, and consistently advocating from the user's perspective.

• Research and integrate industry trends and emerging technologies to continuously improve design processes and product innovation.

• Ensure UI designs are aligned with brand guidelines and established design standards, maintaining a cohesive and professional brand identity.

• Actively solicit and incorporate peer and stakeholder feedback to drive iterative improvements and refine design solutions.

📝 Enhancement Note: The responsibilities highlight a blend of individual contribution and leadership, common for senior roles. The emphasis on "enterprise platform" and "complex systems" points towards a need for strategic thinking in designing robust, scalable solutions, rather than purely aesthetic considerations. The responsibility for "steward for our design system" is a key indicator of the role's depth.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), or a related field is typically expected for a Senior Product Designer role. Equivalent practical experience will also be considered.

Experience:

• 4-6 years of relevant professional product design experience.

• Experience within the ticketing industry is highly preferred.

Required Skills:

• Product Design Leadership: Proven ability to lead design initiatives and take ownership of product features.

• User-Centered Design (UCD): Deep understanding and practical application of UCD principles to create intuitive and effective user experiences.

• Design System Stewardship: Experience in managing, contributing to, or acting as a steward for a comprehensive design system.

• User Research: Proficiency in conducting and synthesizing both quantitative (e.g., analytics, surveys) and qualitative (e.g., interviews, usability testing) research.

• Information Hierarchy & Aesthetics: A strong portfolio showcasing mastery of organizing complex information and a sophisticated sense of visual design and aesthetics.

• Usability Best Practices: Advanced knowledge of usability standards and principles for designing effective and accessible interfaces.

• Cross-functional Collaboration: Excellent ability to partner effectively with product managers, engineers, and other stakeholders.

• Communication & Presentation: Strong written and verbal communication skills, with the ability to clearly articulate and defend design rationale.

• Figma Expertise: Advanced proficiency in Figma and other industry-standard design and prototyping tools.

• Web Technologies Understanding: Knowledge of web site structure and functionality, including familiarity with HTML, CSS, and AJAX.

Preferred Skills:

• Experience within the ticketing or live entertainment industry.

• Familiarity with enterprise software design challenges.

• Experience with user journey mapping and persona development.

• Knowledge of accessibility standards (WCAG).

• Experience with interactive prototyping beyond basic wireframes.

📝 Enhancement Note: The "4-6 years" requirement clearly places this role at a senior level. The specific mention of "ticketing company" experience being preferred, along with "enterprise platform" focus, suggests that candidates with experience in complex, data-rich applications will have a distinct advantage. The need for "Figma" expertise is paramount.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of product design projects, emphasizing the Senior Product Designer's role and impact.

• Projects should demonstrate an advanced understanding of information hierarchy, translating business objectives into user-friendly designs, and applying strong usability practices.

• Visual examples of elegant and functional interface design for complex systems.

• Case studies detailing the design process, including discovery, research synthesis, ideation, iteration, and final outcomes.

Process Documentation:

• Candidates should be prepared to discuss their design process in detail, including how they approach problem-solving, user research, and collaboration.

• Examples of how feedback from design reviews and stakeholders was incorporated to improve designs.

• Discussion of how industry trends and emerging technologies were researched and applied to design challenges.

• Demonstration of understanding the interplay between UI design, brand guidelines, and overall product strategy.

• Specific examples of how efficiency, effectiveness, and user satisfaction criteria were met in previous projects.

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is critical. It must go beyond just showcasing final designs to illustrating a strategic and process-driven approach. The emphasis on "enterprise platform" and "complex systems" means portfolios should highlight the ability to handle intricate workflows and data visualization.

💵 Compensation & Benefits

Salary Range: $94,722.30 - $136,000 per year.

Bonus: This position is eligible for a bonus under the current bonus plan requirements, indicating performance-based incentives.

Benefits:

• Health & Wellness: Comprehensive medical, dental, and vision insurance.

• Time Off: Paid holidays, vacation time, and sick time.

• Insurance: Company-paid basic life insurance and voluntary life insurance options.

• Family Support: Parental leave.

• Retirement: 401k Plan with a current employer match of 3%.

• Financial Flexibility: Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• Wellness Programs: Access to wellness offerings.

Working Hours: Standard full-time work, likely around 40 hours per week, with a hybrid work arrangement.

📝 Enhancement Note: The provided salary range is specific and falls within typical mid-to-senior level Product Designer compensation in a major metro area like Scottsdale, AZ. The inclusion of a bonus, 401k match, and comprehensive benefits package is standard for full-time roles at established companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Ticketing, Live Entertainment, Technology. AXS operates within a dynamic and fast-paced sector, connecting fans with events and providing solutions for venues and organizers.

Company Size: AXS employs over 900 professionals globally, indicating a substantial organization with established processes and opportunities for collaboration across various departments. AEG, the parent company, is significantly larger.

Founded: AXS was founded in 2011, suggesting a company with a solid foundation in the industry, continuously evolving its technology and offerings since its inception.

Team Structure:

• The Product Design team is described as fun, dynamic, and creative, working within a larger product and technology organization.

• As a Senior Product Designer, you will collaborate closely with Product Managers, Developers, Project Managers, and other direct stakeholders.

Methodology:

• User-Centricity: A strong emphasis on understanding user motivations and pain points is a core methodology.

• Data-Informed Design: The role involves synthesizing quantitative and qualitative research to inform design decisions.

• Iterative Design: Actively gathering feedback and making iterative improvements is a key practice.

• Design System Governance: Acting as a steward for the design system implies a structured approach to maintaining design consistency and efficiency.

• Industry Trend Integration: Research and incorporation of industry trends and emerging technologies are encouraged.

Company Website: https://www.axs.com/

📝 Enhancement Note: AXS is part of AEG, a major player in live entertainment. This context suggests a company that values innovation, fan experience, and operates at a significant scale. The "Fanatix" internal branding hints at a passionate and engaged workforce.

📈 Career & Growth Analysis

Operations Career Level: This role is designated as "Senior Product Designer," indicating a position requiring significant experience and the ability to work with a high degree of autonomy. It signifies a level where individuals are expected to lead projects, mentor others, and influence product strategy.

Reporting Structure: While not explicitly detailed, a Senior Product Designer typically reports to a Design Lead, Head of Product Design, or a Director of Product. They will work closely with Product Managers and Engineering Leads on specific product initiatives.

Operations Impact: As a Senior Product Designer, your work directly impacts the user experience for millions of fans and clients. Your designs will influence how users discover, purchase, and engage with live events, as well as how clients manage their operations. Your strategic input can shape the future vision of AXS's platform and its competitive edge in the ticketing industry.

Growth Opportunities:

• Leadership Development: Opportunities to lead design projects, mentor junior designers, and influence design strategy within the organization.

• Skill Advancement: Continuous learning through training, education reimbursement, and exposure to complex design challenges in the live entertainment tech space.

• Specialization: Potential to specialize in areas like enterprise UX, design systems, or specific product domains within AXS.

• Cross-functional Exposure: Deep collaboration with product, engineering, and business teams provides broad understanding of the product lifecycle and business operations.

• Career Progression: Potential to advance to Lead Product Designer, Principal Product Designer, or management roles within the design organization.

📝 Enhancement Note: The "Senior" title implies a clear path for growth, either into more specialized senior roles, leadership positions, or management. The company's emphasis on "Development & Learning" and "Community & Belonging" suggests a supportive environment for professional growth.

🌐 Work Environment

Office Type: This is a hybrid role, meaning the work environment will involve a mix of remote work and in-office collaboration. The office in Scottsdale, AZ, will likely offer a collaborative workspace designed to facilitate team interaction, brainstorming, and design reviews.

Office Location(s): Scottsdale, Arizona. This location is specified for the role.

Workspace Context:

• Collaboration: The hybrid model necessitates effective collaboration tools and practices, both for remote and in-office interactions. Expect opportunities for in-person brainstorming sessions, design critiques, and team meetings.

• Tools & Technology: Access to industry-standard design tools (Figma is highlighted) and other relevant software will be provided. The ability to leverage these tools effectively for complex enterprise design is key.

• Team Interaction: Opportunities to engage with design, product, and engineering teams, fostering a dynamic and interactive work environment.

Work Schedule: The role is full-time. While specific hours aren't listed, a standard 40-hour work week is typical. The hybrid arrangement likely offers some flexibility in terms of when and where work is performed, within the bounds of team collaboration needs and company policy.

📝 Enhancement Note: The "Hybrid" work arrangement is explicitly stated, indicating a need for candidates comfortable with a mix of remote and in-office work. The office location in Scottsdale is a key detail for candidates considering the commute or relocation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess experience, skills, and alignment with the role's requirements.

• Hiring Manager Interview: Discussion about your experience, design philosophy, and specific projects. This is where your portfolio will be a key discussion point.

• Design Challenge/Case Study: You may be asked to complete a design exercise or present a detailed case study from your portfolio, demonstrating your problem-solving skills, design process, and ability to articulate rationale.

• Cross-functional Interviews: Meetings with Product Managers, Developers, and potentially other stakeholders to assess collaboration skills and understanding of the product development lifecycle.

• Final Interview: Likely with senior leadership to discuss strategic fit, mentorship capabilities, and overall contribution to the team and company.

Portfolio Review Tips:

• Showcase Impact: Clearly articulate the problem you solved, your role in the solution, the process you followed, and the measurable impact of your design (e.g., improved conversion rates, increased user satisfaction, reduced support tickets).

• Highlight Seniority: Demonstrate leadership, strategic thinking, and mentorship in your project descriptions.

• Focus on Enterprise & Complexity: If possible, include projects that show your ability to design for complex systems, intricate workflows, or B2B platforms.

• Design System Expertise: If you have experience with design systems, dedicate a section or specific case study to it, explaining your contributions and understanding of its governance.

• Figma Proficiency: Be ready to discuss your Figma workflows and any advanced techniques you use.

• Clear Communication: Ensure your portfolio is well-organized, easy to navigate, and that your written explanations are clear and concise.

Challenge Preparation:

• Understand the Business: Research AXS, its mission, its products (ticketing platform, client tools), and its industry context (live entertainment, ticketing).

• Anticipate Design Problems: Think about common challenges in ticketing platforms or enterprise software (e.g., booking complex events, managing user accounts, reporting for clients).

• Practice Articulation: Be prepared to walk through your portfolio projects, explaining your thought process, trade-offs considered, and rationale for decisions.

• Focus on Process: Emphasize your structured approach to design, from research to iteration.

📝 Enhancement Note: The emphasis on "enterprise platform" and "complex systems" means the interview process will likely scrutinize the candidate's ability to handle intricate user flows and data management. A strong portfolio demonstrating this capability is essential.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly required and must be used at an advanced level for design, prototyping, and collaboration.

• Industry Standard Design Tools: Candidates should be proficient in other relevant design and prototyping software (e.g., Sketch, Adobe Creative Suite, InVision, etc.), though Figma is highlighted as primary.

Analytics & Reporting:

• While not explicitly listed as required tools for the designer, understanding how to leverage analytics data (e.g., from tools like Google Analytics, Amplitude, Mixpanel) to inform design decisions is crucial.

CRM & Automation:

• Knowledge of how product designs integrate with CRM systems and automation workflows is advantageous, especially for an enterprise platform.

• Understanding of web technologies like HTML, CSS, and AJAX is noted, indicating that designers should have a working knowledge of how their designs are implemented on the web.

📝 Enhancement Note: Figma is the standout tool requirement. The mention of HTML, CSS, and AJAX suggests a need for designers who understand front-end implementation constraints and best practices, facilitating better collaboration with developers.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value, driving all design decisions to ensure the best possible experience for fans and clients.

• Innovation & Evolution: The company actively pushes the industry forward, valuing new ideas and a desire to improve existing processes and experiences.

• Collaboration & Teamwork: The role requires close collaboration with cross-functional teams, emphasizing a supportive and team-oriented environment.

• Passion & Enthusiasm: Bringing enthusiasm and big ideas is encouraged, reflecting a passionate workforce dedicated to live entertainment.

• Efficiency & Effectiveness: Ensuring products are efficient and effective for users is a key design criterion.

Collaboration Style:

• Cross-functional Integration: The role necessitates seamless collaboration with Product Management, Engineering, and Project Management to bring designs to life.

• Feedback Culture: An environment where giving and receiving constructive feedback is valued for continuous improvement of both designs and designers.

• Knowledge Sharing: Encouragement of sharing insights, industry trends, and best practices within the design and product teams.

• Agile Methodologies: Likely operate within an agile development framework, requiring flexibility and iterative collaboration.

📝 Enhancement Note: The company culture seems to value passion for the entertainment industry, innovation, and strong teamwork. The emphasis on "extraordinary people" and "meaningful mission" suggests a culture that attracts individuals committed to their work and its impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Translating intricate business logic and user needs for an enterprise platform into simple, intuitive interfaces.

• Balancing Stakeholder Needs: Effectively managing and integrating feedback from diverse stakeholders (product, engineering, business units, clients).

• Maintaining Design Consistency: Ensuring brand and design system integrity across a growing and evolving enterprise platform.

• Staying Ahead of Trends: Continuously researching and integrating emerging technologies and design patterns in a competitive industry.

• Hybrid Work Dynamics: Navigating the nuances of effective collaboration and team cohesion in a hybrid work environment.

Learning & Development Opportunities:

• Mentorship: Opportunities to learn from and mentor designers at various levels.

• Training & Education: Access to training resources and education reimbursement for professional development.

• Industry Exposure: Working on high-impact projects within the live entertainment and ticketing industry, gaining specialized domain knowledge.

• Design System Evolution: Contributing to and leading the growth of a critical design system.

• Strategic Influence: Gaining experience in shaping product vision and influencing executive-level decisions.

📝 Enhancement Note: The primary challenges will revolve around the complexity of enterprise design and the need to balance user needs with robust business requirements. Growth opportunities are strong, particularly in leadership and strategic influence.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the design of a complex enterprise feature from concept to launch. What were the key challenges, and how did you overcome them?" (Focus on process, problem-solving, and outcomes.)

• "How do you approach acting as a steward for a design system? What are the key principles you follow to ensure its adoption and evolution?" (Highlight your understanding of design system governance and impact.)

• "Walk us through a project where you had to synthesize significant quantitative and qualitative research to inform your design decisions. What insights did you uncover, and how did they shape the final product?" (Demonstrate research skills and data-driven decision-making.)

• "How do you provide constructive feedback to other designers, and how do you incorporate feedback on your own work?" (Assess collaboration and mentorship abilities.)

Company & Culture Questions:

• "What interests you about AXS and the live entertainment industry?" (Show genuine enthusiasm and understanding of the company's mission.)

• "How do you contribute to a fun, dynamic, and creative team environment?" (Align your working style with the described culture.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, starting with an overview of AXS and the role, then diving into 2-3 key case studies.

• Narrative: For each case study, clearly articulate the problem, your role, the process, your design decisions (and rationale), trade-offs, and the final outcome/impact.

• Visuals: Use high-fidelity mockups, prototypes, and clear diagrams. Ensure your Figma work is showcased effectively.

• Design System Focus: If applicable, dedicate time to explaining your experience with design systems and how you've applied or contributed to them.

• Conciseness: Be mindful of time. Practice your presentation to ensure it fits within the allotted timeframe while covering all essential points.

• Q&A Readiness: Anticipate questions about your design choices, challenges, and how your work aligns with AXS's goals.

📝 Enhancement Note: Interview preparation should heavily emphasize the "Senior" aspects: leadership, strategic thinking, mentorship, and experience with complex systems and design systems. The ability to articulate design rationale and showcase measurable impact through portfolio examples will be critical.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the AXS careers portal on Greenhouse.

• Portfolio Customization: Ensure your portfolio prominently features projects that demonstrate your experience with enterprise platforms, complex systems, and design system stewardship. Tailor your project descriptions to highlight your senior-level contributions and impact.

• Resume Optimization: Update your resume to emphasize your 4-6 years of relevant product design experience, highlighting specific achievements related to user-centered design, cross-functional collaboration, and proficiency in Figma. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, rationale, and the impact of your work. Prepare to discuss your experience with user research, design systems, and how you mentor other designers. Be ready to present specific case studies from your portfolio.

• Company Research: Thoroughly research AXS, its mission, its products, and its position in the live entertainment industry. Understand the company's values and how your design philosophy aligns with them.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.