Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: AXS

Location: Los Angeles, CA

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: 2026-01-16T23:03:59

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end design process for complex enterprise platform features, from discovery and ideation through to detailed UI design and handoff.

• Champion user-centric design principles, translating complex user needs and business objectives into intuitive, functional, and visually appealing solutions.

• Act as a key contributor and steward for the company's design system, ensuring consistency and scalability across all product touchpoints.

• Collaborate closely with Product Management, Engineering, and other stakeholders to define product strategy and influence the future vision of AXS's user experiences.

• Provide mentorship and constructive feedback to other designers, fostering a culture of continuous learning and skill development within the design team.

📝 Enhancement Note: The role explicitly mentions leading the "discovery, design, and build of products," indicating a hands-on approach beyond just UI design. The emphasis on "enterprise platform" suggests a need for experience with complex systems and potentially B2B user interfaces, which differs from consumer-facing applications. The mention of "ticketing company experience is preferred" and "AXS connects fans with the artists and teams they love" strongly suggests a focus on the live entertainment and ticketing industry, requiring an understanding of its unique user journeys and business models.

📈 Primary Responsibilities

• Lead the design of new product features and improvements, from initial concept and user research to high-fidelity prototypes and detailed specifications.

• Conduct and synthesize qualitative and quantitative user research to deeply understand user motivations, pain points, and behaviors within the ticketing and live event ecosystem.

• Design interfaces that are simple, functional, and elegant for complex enterprise systems, ensuring a seamless and enjoyable experience for both customers and clients.

• Actively participate in and lead internal design reviews, providing and receiving constructive feedback to elevate the quality of design work across the team.

• Champion user-centric design by consistently advocating for the user's perspective and ensuring product criteria for efficiency, effectiveness, and user satisfaction are met.

• Translate business requirements and technical constraints into innovative design solutions that align with brand guidelines and design standards.

• Research and stay abreast of industry trends, emerging technologies, and best practices in product design and user experience to inform design processes and product strategy.

• Collaborate effectively with product managers and engineers to ensure designs are implemented accurately and to the highest quality standards.

• Gather peer and stakeholder feedback throughout the design process, iterating on designs based on insights to continuously improve the user experience.

• Contribute to the evolution and maintenance of the company's design system, ensuring its adoption and effective use across product teams.

📝 Enhancement Note: The responsibility to "Influence the future vision and strategic decisions" implies a senior-level contribution to product strategy, not just execution. The requirement to "Ensure product meets criteria for efficiency, effectiveness and user satisfaction according to common usability standards" highlights a focus on measurable outcomes and adherence to established UX best practices, common in operations-minded design roles.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Graphic Design, Human-Computer Interaction, Interaction Design, or a related field is typically expected for a Senior Product Designer role. Equivalent practical experience will also be considered.

Experience: 4-6 years of relevant product design experience, with a strong preference for experience within a ticketing company or the live entertainment industry.

Required Skills:

• Proven experience in leading the design of complex digital products from concept to launch.

• A strong portfolio showcasing advanced understanding of information hierarchy, business objectives, user experience principles, and aesthetic quality.

• Expertise in conducting and synthesizing user research (qualitative and quantitative) to inform design decisions.

• Advanced knowledge and proficiency in Figma and other industry-standard design and prototyping tools.

• Deep understanding of the design and product development lifecycle, including agile methodologies.

• Excellent written and verbal communication skills, with the ability to articulate and defend design decisions to various stakeholders.

• Experience in participating in and providing constructive feedback during internal design reviews.

• Advanced understanding of user experience (UX) principles and best practices.

• Familiarity with web technologies such as HTML, CSS, and AJAX, and an understanding of how they apply to web design.

Preferred Skills:

• Experience specifically within the ticketing or live event industry.

• Experience acting as a steward or contributor to design systems.

• Knowledge of web site structure and functionality specific to e-commerce or high-volume transaction platforms.

• Experience with Flash or other legacy web technologies (though less critical now, may indicate a long history at the company or in the industry).

📝 Enhancement Note: The specific mention of "4-6 years of relevant product design experience" combined with the "Senior" title positions this role as mid-to-senior level. The preference for ticketing company experience is a critical signal for candidates to highlight in their portfolios and resumes. The explicit requirement for "Figma and other industry standard design tools" is a key technical skill.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated collection of case studies demonstrating your product design process, from problem identification and user research to solution design and outcomes.

• Projects should highlight your ability to tackle complex systems and translate business goals into user-centered designs.

• Showcase your understanding of information hierarchy, user flows, wireframing, prototyping, and high-fidelity UI design.

• Include examples that demonstrate your experience with design systems, their creation or utilization, and their impact on consistency and efficiency.

Process Documentation:

• Your portfolio should implicitly or explicitly demonstrate your mastery of the design process, including:

  • User research methodologies (e.g., interviews, surveys, usability testing).

  • Ideation and concept development techniques.

  • Wireframing and prototyping tools and workflows.

  • UI design and visual execution.

  • Collaboration and feedback loops with cross-functional teams.

  • Design system application and contribution.

  • Understanding of technical constraints and implementation considerations.

📝 Enhancement Note: The requirement for a portfolio demonstrating "advanced understanding of information hierarchy, business objectives, good usability practices and a solid sense of aesthetics" is central to this role. Candidates should select case studies that clearly illustrate these aspects, particularly how design decisions directly supported business objectives within complex systems.

💵 Compensation & Benefits

Salary Range: $108,405 - $150,000 per year

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time employees are eligible for a comprehensive benefits package on the first day of employment, including:

• Medical, Dental, and Vision Insurance

• Paid Holidays

• Vacation Time

• Sick Time

• Company-paid Basic Life Insurance

• Voluntary Life Insurance

• Parental Leave

• 401k Plan (with a current employer match of 3%)

• Flexible Spending Account (FSA) options

• Health Savings Account (HSA) options

• Wellness Offerings

Working Hours: While not explicitly stated, the role is full-time and on-site, typically implying a standard 40-hour work week, with potential for flexibility depending on project demands and team needs.

📝 Enhancement Note: The provided salary range is specific and should be used as a primary reference. The detailed list of benefits indicates a comprehensive package, attractive to candidates seeking stability and comprehensive coverage. The 3% 401k match is a specific detail worth noting.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Live Entertainment, Ticketing, E-commerce. AXS operates at the intersection of technology and live events, providing a critical platform for fans to access concerts, sports, theater, and more. This industry demands innovation, speed, and a deep understanding of both consumer and client needs.

Company Size: AXS employs over 900 professionals globally, with a significant presence in Los Angeles. This indicates a mid-to-large sized organization with established processes, but likely still agile enough to foster a dynamic environment. The parent company, AEG, is a global leader in sports and entertainment, providing a broad ecosystem.

Founded: AXS was founded in 2011. This relatively recent founding means the company is likely embracing modern technologies and agile methodologies, while benefiting from the established legacy and reach of its parent company, AEG, which has a longer history.

Team Structure:

• The Senior Product Designer will be part of a "fun, dynamic and creative team."

• They will collaborate closely with cross-functional teams, including Product Managers, Developers, Project Managers, and other direct stakeholders.

• The role involves providing feedback to "other designers on the team" and designers on "adjacent product teams," indicating a collaborative design pod structure or a matrixed design organization.

Methodology:

• AXS emphasizes "improving the fan experience" and providing "game-changing solutions." This suggests a user-centric and innovation-driven approach.

• The company values "enthusiasm, big ideas, and a desire to team up."

• The design process involves "discovery, design, and build," indicating a full-cycle product development approach.

• There's a focus on creating "simple, functional, and elegant" designs for complex systems, balancing usability with aesthetic appeal.

• Research (quantitative and qualitative) is a key input for design decisions.

• Design consistency is maintained through a design system and adherence to brand guidelines.

Company Website: https://www.axs.com/

📝 Enhancement Note: The company description highlights AXS's role in connecting fans with events and its commitment to innovation. The "Fanatix" nickname for employees suggests a culture that embraces passion for the industry. The relationship with AEG provides significant industry leverage and a broad scope of operations.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Senior Product Designer," indicating a level of expertise and responsibility beyond an entry-level or mid-level designer. It implies ownership of significant product areas, leadership in design processes, and the ability to mentor junior team members. The "5-10 years" experience range further solidifies this.

Reporting Structure: While not explicitly detailed, the Senior Product Designer will likely report to a Design Lead, Head of Product Design, or a Director of Product. They will work closely with Product Managers and Engineering leads, forming part of product-focused teams. The mention of influencing "executive team" decisions suggests visibility at higher organizational levels.

Operations Impact: As a Senior Product Designer, the individual will directly impact the user experience of millions of fans and clients by creating intuitive and effective interfaces for the AXS platform. This includes influencing ticket purchasing journeys, event discovery, and client management tools, all of which are critical to revenue generation and customer satisfaction in the live entertainment industry. Their work will shape how users interact with events and how businesses manage sales, directly contributing to operational efficiency and commercial success.

Growth Opportunities:

• Skill Advancement: Opportunity to deepen expertise in enterprise design, complex system design, and potentially specialized areas within the ticketing industry.

• Leadership Development: Potential to grow into a Lead Designer role, managing a team or a significant product vertical, mentoring junior designers, and contributing more heavily to product strategy and vision.

• Industry Specialization: Gaining deep knowledge of the live entertainment and ticketing industry, becoming an expert in its unique user needs and business models.

• Cross-Functional Influence: Developing strong relationships and influence across Product, Engineering, Marketing, and Executive teams, leading to broader strategic contributions.

• Design System Ownership: Opportunity to take a leading role in evolving and scaling the company's design system.

📝 Enhancement Note: The "Senior" title and the explicit mention of influencing executive decisions and mentoring other designers point towards significant growth potential within the design organization and potentially into product management or leadership roles.

🌐 Work Environment

Office Type: The role is specified as "On-site" in Los Angeles, CA. This suggests a traditional office environment where in-person collaboration is valued. AXS is part of AEG, a major player in live entertainment, implying a vibrant and potentially fast-paced office culture.

Office Location(s): The primary location is Los Angeles, CA, with the company headquartered in Downtown Los Angeles. This central location offers access to a major metropolitan hub. AXS also has multiple locations worldwide, suggesting a global company with a significant physical footprint.

Workspace Context:

• Collaborative Environment: The emphasis on collaboration with cross-functional teams (Product, Engineering, Project Management) suggests an open and interactive workspace designed to foster teamwork.

• Tools and Technology: The role requires advanced knowledge of Figma and other industry-standard design tools, indicating that the company provides and supports a robust design technology stack.

• Team Interaction: Being on-site facilitates direct interaction with colleagues, fostering stronger team cohesion and more fluid communication, which is crucial for design sprints, reviews, and problem-solving.

Work Schedule: As a full-time, on-site role, a standard workweek of approximately 40 hours is expected. However, the dynamic nature of the entertainment industry and product development cycles may occasionally require flexibility to meet deadlines or address urgent issues.

📝 Enhancement Note: The "On-site" requirement is a key differentiator, suggesting a preference for in-person collaboration and team synergy, which can be a positive for those who thrive in such environments and a potential consideration for remote-first candidates.

📄 Application & Portfolio Review Process

Interview Process:

• Stage 1: 20-30 minute virtual preliminary interview. (Likely a screening call with HR or a recruiter to assess basic qualifications and cultural fit.)

• Stage 2: 30-minute virtual Hiring Manager interview. (Focus on role-specific experience, design philosophy, and team fit.)

• Stage 3: 1-hour in-person panel interview. (This is a critical stage, likely involving design exercises, portfolio review, and interaction with design peers and potentially cross-functional team members.)

• Stage 4: 45-minute virtual stakeholder interview. (Likely with Product Management or Engineering leads to assess collaboration and alignment with business/technical needs.)

• Stage 5: 30-minute virtual VP interview. (Final evaluation, likely focusing on strategic thinking, leadership potential, and overall fit with the company's vision.)

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 strong case studies that best represent your skills as a Senior Product Designer and align with AXS's industry and enterprise focus.

• Tell a Story: For each case study, clearly articulate the problem, your specific role and contributions, the design process you followed, the challenges you encountered, and the measurable outcomes or impact. Quantify results whenever possible.

• Showcase Process: Demonstrate your thought process, not just the final visuals. Include wireframes, user flows, research insights, and iterations to illustrate how you arrived at your solutions.

• Highlight Enterprise & Ticketing: If possible, include projects that demonstrate experience with complex systems, B2B platforms, or the ticketing/live entertainment industry. If not, emphasize transferable skills in problem-solving, information architecture, and user-centric design for complex domains.

• Design System Experience: If you have experience with design systems, highlight it. Explain how you've used them for consistency or contributed to their development.

• Prepare for Presentation: Be ready to walk through your portfolio and answer in-depth questions about your design decisions, your collaboration style, and how you handle feedback.

Challenge Preparation:

• Be prepared for a potential design exercise or case study during the in-person panel interview. This could involve solving a specific design problem related to AXS's platform or a general UX challenge.

• Practice articulating your design rationale clearly and concisely, especially under pressure.

• Think about how you would approach understanding user needs and business goals in a new context.

• Prepare to discuss how you handle ambiguity, conflicting requirements, and feedback from diverse stakeholders.

📝 Enhancement Note: The multi-stage interview process, including an in-person panel, indicates a thorough vetting process. Candidates should meticulously prepare their portfolio and practice presenting their work and design thinking. The distinction between virtual and in-person stages suggests that in-person interaction and team dynamics will be heavily evaluated.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly stated as a requirement ("Advanced knowledge of Figma"). This will be the primary tool for design, prototyping, and collaboration.

• Design System Tools: While not specified, this likely involves leveraging Figma components and potentially documentation platforms (e.g., Zeroheight, Storybook, or internal tools) for managing the design system.

Analytics & Reporting:

CRM & Automation:

• Not directly relevant to the Senior Product Designer's core responsibilities, but awareness of how design impacts CRM or sales automation platforms might be beneficial if AXS has enterprise client portals managed through such systems.

📝 Enhancement Note: Figma is the only explicitly mentioned tool, but a Senior Product Designer is expected to be proficient in a broader design toolkit and understand how to leverage data for informed decision-making. The emphasis on the "enterprise platform" suggests that tools supporting complex workflows and data management are key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value, emphasized by understanding user motivations, pain points, and consistently thinking from their perspective.

• Innovation & Impact: Driving "game-changing solutions" and revolutionizing the industry, aiming for meaningful impact for fans and clients.

• Collaboration & Teamwork: Valuing "enthusiasm," "big ideas," and the "desire to team up" with "extraordinary people."

• Efficiency & Effectiveness: Ensuring products are efficient, effective, and meet usability standards. This aligns with operational excellence.

• Continuous Improvement: Actively gathering feedback and making iterative improvements, fostering a growth mindset.

Collaboration Style:

• Cross-Functional Integration: Close collaboration with Product Managers, Developers, and Project Managers is essential for translating user needs and business goals into design solutions.

• Design Peer Feedback: A culture of providing and receiving constructive feedback within the design team and on adjacent product teams is actively encouraged.

• Stakeholder Engagement: Designers are expected to gather feedback from peers and stakeholders throughout the design process, indicating a transparent and inclusive approach.

• Mentorship: Senior designers are expected to provide direct and impactful feedback to help other designers grow, fostering a supportive learning environment.

📝 Enhancement Note: The culture appears to be a blend of passion for the entertainment industry, a commitment to user satisfaction, and a collaborative, growth-oriented work environment. The values align with typical expectations for a forward-thinking tech company within the entertainment sector.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Translating intricate business logic and user workflows within the enterprise ticketing platform into intuitive and user-friendly interfaces.

• Balancing Stakeholder Needs: Effectively managing and prioritizing input from various stakeholders (Product, Sales, Operations, Executives, Users) while maintaining a strong user-centric vision.

• Keeping Pace with Industry: The live entertainment and ticketing industry is dynamic; staying ahead of trends and evolving user expectations requires continuous learning.

• Design System Evolution: Contributing to and maintaining a robust design system that scales across a complex platform, ensuring consistency while allowing for necessary flexibility.

• Cross-Functional Alignment: Ensuring seamless communication and understanding between design, product, and engineering teams, especially in an on-site environment with diverse departmental goals.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to hone skills in complex UX problem-solving, enterprise design patterns, and advanced prototyping.

• Industry Expertise: Deepen knowledge of the ticketing and live entertainment industry, becoming a subject matter expert.

• Leadership and Mentorship: Develop leadership capabilities by mentoring junior designers and influencing product strategy, potentially paving the way for Lead Designer or management roles.

• Professional Development: AXS offers "development and learning opportunities" through training and education reimbursement, supporting skill enhancement and career growth.

• Exposure to Executive Leadership: Direct interaction with product and executive teams provides visibility and opportunities to influence strategic decisions.

📝 Enhancement Note: The challenges highlight the need for a designer who is not only skilled in execution but also strategic, collaborative, and adaptable to a complex, fast-paced industry. The growth opportunities are substantial for someone looking to advance their career in product design leadership.

💡 Interview Preparation

Strategy Questions:

• Design Process & Problem Solving: "Walk me through a complex product you designed. What was the problem, your approach, and the outcome?" "How do you balance user needs with business requirements in a fast-paced environment?" "Describe a time you disagreed with a stakeholder about a design decision. How did you handle it?"

• User-Centricity & Research: "How do you incorporate user research into your design process?" "What are your go-to methods for understanding user pain points in a new domain?" "How do you measure the success of your designs?"

• Collaboration & Teamwork: "How do you provide and receive constructive feedback?" "Describe your experience working with engineering teams. How do you ensure designs are implemented accurately?" "How would you contribute to our design system?"

Company & Culture Questions:

• Research AXS's platform, target audience (fans and clients), and recent news. Understand their position in the live entertainment market.

• Be prepared to discuss why you're interested in AXS and the ticketing industry specifically.

• Consider how your values and working style align with AXS's stated values (passion, collaboration, innovation, efficiency).

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: problem statement, your role, research insights, design process (iterations, key decisions), final solution, and outcomes/impact.

• Storytelling: Craft a compelling narrative for each case study. Focus on the "why" behind your decisions.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced support tickets, improved user satisfaction scores).

• Be Interactive: Be ready to pause, answer questions, and engage with the panel. Treat it as a collaborative discussion rather than a one-way presentation.

• Highlight Key Skills: Ensure your presentation clearly showcases your Figma proficiency, understanding of design systems, research capabilities, and communication skills.

📝 Enhancement Note: The interview process is structured to assess not only design skills but also strategic thinking, collaboration, and cultural fit. Preparing specific examples and practicing presentation delivery will be crucial for success.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit Your Application: Apply through the provided link on Greenhouse.

• Curate Your Portfolio: Select 3-4 of your strongest case studies that best demonstrate your product design process, problem-solving skills, and impact, especially highlighting experience with complex systems or the ticketing industry if available. Ensure it clearly shows your UX, UI, and design system expertise.

• Tailor Your Resume: Update your resume to emphasize your 4-6+ years of relevant experience, specific achievements in product design, proficiency in Figma, and any experience within the ticketing or live entertainment sector. Use keywords from the job description.

• Prepare for Interviews: Familiarize yourself with AXS's platform and business. Practice articulating your design philosophy, process, and past project outcomes clearly and concisely, focusing on the STAR method (Situation, Task, Action, Result) for behavioral questions. Prepare specific examples for strategy and collaboration discussions.

• Research the Company: Understand AXS's mission, values, and market position. Be ready to explain why you are a good fit for their culture and how you can contribute to their goals of revolutionizing the fan experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.