Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: AXS

Location: Los Angeles, CA

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: 2026-02-25T18:10:02

Experience Level: Mid-Senior Level (4-6 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead the end-to-end design process for complex enterprise platform features, from discovery to build, ensuring intuitive and user-centered experiences.

• Act as a key steward for the company's design system, promoting consistency and efficiency across product interfaces.

• Drive strategic product vision and decision-making by leveraging both quantitative and qualitative user research insights.

• Champion user-centric design principles, deeply understanding user motivations and pain points to inform innovative solutions.

• Collaborate closely with cross-functional teams, including Product Management and Engineering, to translate business objectives into elegant and functional design outcomes.

📝 Enhancement Note: This role requires a blend of strategic thinking and hands-on design execution, with a strong emphasis on influencing product direction and mentoring junior designers. The "enterprise platform" focus suggests a need for experience designing for complex B2B or internal tools, not just consumer-facing applications.

📈 Primary Responsibilities

• Spearhead the design and development of new product features and enhancements, taking ownership from concept to implementation.

• Craft simple, functional, and aesthetically pleasing user interfaces for complex enterprise systems, prioritizing ease of use and effectiveness.

• Maintain and evolve the company's design system, ensuring its integrity and accessibility for product teams.

• Conduct and synthesize user research (quantitative and qualitative) to identify user needs, validate design concepts, and inform product strategy.

• Influence strategic product roadmaps and executive-level decisions through compelling design rationale and data-driven insights.

• Provide constructive and impactful design feedback to fellow designers, fostering skill development and elevating the overall design quality within the organization.

• Ensure all designs meet established criteria for efficiency, effectiveness, and user satisfaction, adhering to common usability standards.

• Advocate for the end-user by deeply understanding their motivations, pain points, and desired outcomes, consistently applying a user-first perspective.

• Stay abreast of industry trends and emerging technologies, integrating relevant advancements into design processes and product innovation.

• Guarantee UI designs align seamlessly with established brand guidelines and organizational design standards for a cohesive user experience.

• Proactively solicit and incorporate peer and stakeholder feedback to drive iterative design improvements and ensure alignment.

📝 Enhancement Note: The responsibilities highlight a senior-level contribution, emphasizing leadership in design discovery, strategic influence, and mentorship. The focus on "enterprise platform" and "ticketing company" preference suggests a need for experience with complex workflows and potentially B2B user interfaces.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is often preferred for Senior Product Designer roles. Equivalent practical experience will also be considered.

Experience: 4-6 years of relevant product design experience, with a strong preference for candidates who have worked within a ticketing or live entertainment technology company.

Required Skills:

• Demonstrated expertise in Product Design, covering the full product development lifecycle.

• Proven ability to create User-Centered Designs that address complex user needs and business objectives.

• Experience acting as a steward and contributor to a Design System, ensuring consistency and scalability.

• Proficiency in conducting and synthesizing both Quantitative and Qualitative User Research to inform design decisions.

• Strong capabilities in influencing Product Strategy and strategic decisions with leadership teams.

• Ability to provide constructive and impactful Feedback to other designers, fostering team growth.

• Thorough understanding of Usability Standards and best practices for designing efficient and effective products.

• Deep empathy for users, with the ability to understand and articulate User Motivations and pain points.

• Aptitude for researching and analyzing Industry Trends and emerging technologies relevant to product design.

• Skill in ensuring UI designs adhere to Brand Guidelines and established organizational design standards.

• Experience in gathering Peer and Stakeholder Feedback and driving Iterative Improvements based on insights.

• Advanced understanding of Information Hierarchy and how to structure complex data and functionality.

• Expertise in Figma and other industry-standard design tools.

• Advanced knowledge of User Experience (UX) Principles.

Preferred Skills:

• Experience within the ticketing or live entertainment industry.

• Knowledge of web site structure and functionality, with an understanding of how web-based technologies like HTML, CSS, and AJAX apply to design.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Experience with user testing methodologies and usability testing platforms.

📝 Enhancement Note: The emphasis on "advanced understanding" and "expert understanding" for several skills indicates that this role seeks a highly experienced individual capable of independent contribution and strategic thought leadership in design. The preference for ticketing experience is a significant signal for candidates to highlight if applicable.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 4-6 years of product design work, with a strong emphasis on enterprise-level or complex system designs.

• Demonstrations of advanced understanding of information hierarchy, effectively structuring complex data and user flows.

• Case studies that clearly articulate how designs met specific business objectives and solved user pain points.

• Evidence of applying good usability practices and a strong sense of aesthetics to create functional and engaging interfaces.

Process Documentation:

• Case studies that detail the entire design process, from initial research and problem definition through to solution ideation, prototyping, user testing, and final implementation.

• Clear articulation of how quantitative and qualitative research informed design decisions at each stage.

• Examples of how feedback from peers and stakeholders was gathered, incorporated, and led to iterative improvements.

• Documentation of how designs were aligned with brand guidelines and established design standards.

📝 Enhancement Note: The portfolio is critical for this role. Candidates should prepare detailed case studies that not only show polished UI but also the strategic thinking, research methodologies, and cross-functional collaboration that led to the final product. Highlighting experience with complex systems and design system contributions will be key.

💵 Compensation & Benefits

Salary Range: $100,166.22 - $183,150.00 per year.

Note: Individual compensation is determined by skills, qualifications, experience, and market location.

Benefits:

• Medical, Dental, and Vision Insurance

• Paid Holidays, Vacation Time, and Sick Time

• Company-Paid Basic Life Insurance

• Voluntary Life Insurance

• Parental Leave

• 401k Plan (with a current employer match of 3%)

• Flexible Spending Account (FSA) Options

• Health Savings Account (HSA) Options

• Wellness Offerings

Working Hours: 40 hours per week, with a hybrid work arrangement.

📝 Enhancement Note: The provided salary range is substantial, reflecting a senior-level position in a high-cost-of-living area like Los Angeles. Candidates should research comparable roles in the LA market to benchmark their expectations. The 3% 401k match is a standard offering.

🎯 Team & Company Context

🏢 Company Culture

Industry: Live Entertainment Technology, Ticketing, and Data Services. AXS operates within the dynamic and fast-paced live event industry, connecting fans with artists and teams by selling millions of tickets annually.

Company Size: AXS employs over 900 professionals across multiple global locations. As a subsidiary of AEG, it is part of a larger, significant entertainment conglomerate.

Founded: AXS was founded in 2011, indicating a company with established industry presence but still focused on innovation and evolution.

Team Structure:

• The Senior Product Designer will be part of a "fun, dynamic and creative team."

• They will collaborate closely with Product Managers, Developers, Project Managers, and other direct stakeholders.

• There is an expectation of providing feedback and mentorship to other designers on the team and on adjacent product teams.

Methodology:

• Emphasis on user-centric design, understanding user motivations and pain points to create intuitive interfaces.

• Data-driven decision-making, utilizing quantitative and qualitative research to inform design.

• Iterative design process, actively gathering and incorporating feedback from peers and stakeholders.

• Commitment to industry trends and emerging technologies, fostering innovation.

• Adherence to brand guidelines and design standards to ensure consistency.

Company Website: https://solutions.axs.com/

📝 Enhancement Note: The company culture is described as passionate about improving fan experiences and fostering collaboration. The "Fanatix" internal nickname suggests a culture that values enthusiasm for the entertainment industry. The hybrid work model and employee resource groups (ERGs) indicate a modern and inclusive workplace.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a position with significant autonomy, responsibility, and influence. It requires 4-6 years of experience and involves leading design initiatives, mentoring junior staff, and impacting strategic product decisions.

Reporting Structure: The role involves close collaboration with Product Managers and Developers. While the direct reporting manager isn't specified, it's likely within a Product or Design department, potentially reporting to a Design Lead or Director.

Operations Impact: The Senior Product Designer's work directly influences the user experience for millions of fans and clients, impacting ticket sales, customer satisfaction, and the overall efficiency of the AXS platform. Their design decisions can drive innovation, improve conversion rates, and enhance brand perception.

Growth Opportunities:

• Skill Advancement: Opportunities for learning and leveling up through training and education reimbursement. This could include advanced design workshops, UX research methodologies, or new design tool certifications.

• Leadership Development: Mentoring junior designers and influencing strategic product vision prepares individuals for potential leadership roles such as Design Lead, UX Manager, or Head of Product Design.

• Industry Specialization: Deepening expertise within the live entertainment and ticketing industry, becoming a subject matter expert in this unique market.

• Cross-Functional Exposure: Working closely with product, engineering, and marketing teams provides a holistic understanding of the business, opening doors to broader product management or strategy roles.

📝 Enhancement Note: This role is positioned for individuals looking to solidify their senior design expertise and potentially move into leadership. The emphasis on influencing strategy and mentoring others suggests a path towards team leadership or senior individual contributor roles focused on product vision.

🌐 Work Environment

Office Type: Hybrid work environment, with a significant portion of the work conducted in-person from the Los Angeles office.

Office Location(s): Headquartered in Downtown Los Angeles, California.

Workspace Context:

• The role operates within a "fun, dynamic and creative team" environment.

• Collaboration is a key aspect, with close interaction expected with Product Managers, Developers, Project Managers, and other stakeholders.

• Access to modern design tools and technology is implied, with Figma being a primary requirement.

• Opportunities for community and belonging are fostered through Employee Resource Groups (ERGs).

Work Schedule: The standard work schedule is 40 hours per week. The hybrid arrangement allows for flexibility between remote and in-office work.

📝 Enhancement Note: The hybrid model in a major city like Los Angeles suggests a professional office environment with opportunities for in-person collaboration and networking, balanced with the flexibility of remote work. The company emphasizes community and belonging, indicating a supportive workplace culture.

📄 Application & Portfolio Review Process

Interview Process:

• Stage 1: 20-30 minute virtual preliminary interview. (Likely an initial screening for basic qualifications and cultural fit).

• Stage 2: 30-minute virtual Hiring Manager interview. (Deeper dive into experience, skills, and role alignment).

• Stage 3: 1-hour in-person panel interview. (Assesses collaboration, problem-solving, and design thinking with multiple team members).

• Stage 4: 45-minute virtual stakeholder interview. (Evaluates ability to communicate design rationale and impact to broader business stakeholders).

• Stage 4: 30-minute virtual VP interview. (Final assessment of strategic alignment, leadership potential, and overall fit with the company's vision).

Portfolio Review Tips:

• Curate Selectively: Focus on 3-5 of your strongest, most relevant projects that showcase your senior-level Product Design skills, particularly those involving complex enterprise systems, design systems, and user research.

• Tell a Story: For each project, clearly articulate the problem you were solving, your role and responsibilities, the design process you followed (research, ideation, iteration, testing), your key design decisions and rationale, and the measurable outcomes or impact achieved.

• Highlight Problem-Solving: Emphasize how you translated user needs and business objectives into innovative and effective design solutions. Showcase your ability to navigate ambiguity and complex requirements.

• Demonstrate Design System Expertise: If applicable, clearly showcase your contributions to or stewardship of a design system, explaining how you maintained consistency and scalability.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, improved user satisfaction scores, reduced task completion times).

• Prepare for Questions: Be ready to discuss your design choices, trade-offs made, and how you handle feedback and collaboration.

Challenge Preparation:

• Understand the Scope: While no specific design challenge is detailed, be prepared for exercises that might involve analyzing a complex user flow, sketching out a solution to a given problem, or discussing how you would approach a specific design task related to ticketing or event management.

• Think Critically: Practice articulating your thought process, design rationale, and how you would prioritize features or address user pain points.

• Focus on Process: Demonstrate your understanding of the full product development lifecycle and how design integrates with engineering and product management.

• Be Ready to Present: Practice presenting your portfolio and any potential design exercises concisely and effectively.

📝 Enhancement Note: The multi-stage interview process, including an in-person panel, indicates a thorough evaluation. Candidates should prepare to deeply discuss their portfolio and design philosophy. The virtual preliminary interview is a crucial first impression, so be ready to articulate your core strengths and relevance to the role.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Advanced proficiency is required.

• Other Industry Standard Design Tools: This may include Sketch, Adobe Creative Suite (Photoshop, Illustrator), or prototyping tools like InVision or Principle.

• Collaboration Tools: Likely includes tools for communication (e.g., Slack, Microsoft Teams) and project management (e.g., Jira, Asana).

Analytics & Reporting:

CRM & Automation:

• Experience with CRM systems (e.g., Salesforce) and marketing automation tools is not directly required for this role but understanding how design integrates with these systems can be advantageous.

• Knowledge of web technologies such as HTML, CSS, and AJAX is listed as preferred, indicating an understanding of how designs are implemented on the web.

📝 Enhancement Note: Figma proficiency is a non-negotiable requirement. Candidates should be prepared to demonstrate their advanced skills in Figma, including its collaborative features, prototyping capabilities, and potentially its design system functionalities. Familiarity with the broader tech stack used in product development is a plus.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value is understanding and designing for the user's motivations and pain points to create seamless and enjoyable experiences.

• Collaboration: The team thrives on close collaboration with product managers, developers, and stakeholders to translate needs into solutions.

• Innovation & Evolution: AXS is committed to pushing the industry forward, valuing new ideas and the incorporation of emerging technologies.

• Efficiency & Effectiveness: Designs must meet criteria for efficiency, effectiveness, and user satisfaction, adhering to usability standards.

• Excellence & Aesthetics: A balance of functional design with a strong sense of aesthetics is valued.

• Mentorship & Growth: There's an emphasis on developing team members, providing feedback, and fostering skill growth.

Collaboration Style:

• Cross-functional integration is key, with designers working hand-in-hand with product and engineering.

• Feedback is actively sought and given, fostering an iterative and improvement-oriented approach.

• The culture values a "fun, dynamic and creative" environment, suggesting an energetic and engaging workplace.

• Employee Resource Groups (ERGs) promote connection, inclusion, and professional growth, indicating a commitment to a supportive and diverse community.

📝 Enhancement Note: The company culture appears to be a blend of fast-paced industry demands and a supportive, collaborative environment. Values like user-centricity, innovation, and teamwork are central, with a strong emphasis on continuous improvement and professional development.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Systems: The enterprise platform nature of the role means tackling intricate workflows, diverse user roles, and extensive functionality, requiring strong information architecture and UX problem-solving skills.

• Balancing User Needs with Business Goals: Effectively translating user motivations and pain points into solutions that also meet critical business objectives and revenue targets.

• Maintaining Design System Integrity: As the platform grows, ensuring the design system remains robust, scalable, and consistently applied across all features.

• Staying Ahead of Industry Trends: The live entertainment and ticketing industry is constantly evolving; keeping design practices and tools current with emerging technologies and user expectations.

• Cross-Functional Alignment: Navigating priorities and perspectives across different departments (Product, Engineering, Marketing, Sales) to achieve cohesive product development.

Learning & Development Opportunities:

• Formal Training: Access to training and education reimbursement for skill enhancement in areas like advanced UX research, interaction design, or new design software.

• Mentorship: Opportunities to learn from and mentor other designers, deepening understanding of design principles and leadership skills.

• Industry Exposure: Gaining deep expertise in the unique challenges and opportunities of the live entertainment and ticketing industry.

• Strategic Influence: Developing skills in influencing product roadmaps and executive-level strategy through impactful design contributions.

• Career Progression: Potential pathways to Design Lead, UX Manager, or senior individual contributor roles focused on product vision and innovation.

📝 Enhancement Note: The challenges presented are typical for senior roles in established tech companies, requiring strong problem-solving abilities and strategic thinking. The growth opportunities are well-defined, offering clear paths for professional development and career advancement within the design and product domains.

💡 Interview Preparation

Strategy Questions:

• Product Vision & Strategy: "How would you approach designing a new feature for our enterprise platform that aims to improve ticket sales conversion by 10%?" or "Given our focus on live entertainment, what are key user journeys you'd prioritize for redesign, and why?"

  • Preparation: Research AXS's current platform, understand common ticketing workflows, and identify potential pain points. Prepare a framework for how you'd approach such a design challenge, including research, ideation, and validation steps.

• Cross-Functional Collaboration & Stakeholder Management: "Describe a time you had to advocate for a design decision that was met with resistance from stakeholders. How did you handle it?" or "How do you ensure alignment between design, product, and engineering throughout the development process?"

  • Preparation: Prepare specific examples from your portfolio that demonstrate your collaboration skills, conflict resolution, and ability to communicate design rationale effectively to diverse audiences.

• Problem-Solving & Design Thinking: "Walk us through a complex design problem you solved. What was your process, and what was the outcome?" or "How do you balance competing user needs and business requirements in your designs?"

  • Preparation: Select a strong portfolio case study that highlights your problem-solving methodology, decision-making process, and ability to deliver impactful results. Be ready to discuss trade-offs and alternative solutions.

Company & Culture Questions:

• "What interests you most about AXS and the live entertainment industry?"

  • Preparation: Research AXS, its mission, its position in the market, and recent news. Connect your passion for design with the company's mission and the impact it has on fans.

• "How do you contribute to a positive and collaborative team environment, especially in a hybrid setting?"

  • Preparation: Reflect on your experience with teamwork, feedback exchange, and fostering positive relationships. Mention your experience with tools and practices that facilitate remote collaboration.

• "How do you measure the success of your designs, and what metrics are most important to you?"

  • Preparation: Discuss your approach to UX metrics, conversion rates, user satisfaction, and how you tie design outcomes back to business objectives.

Portfolio Presentation Strategy:

• Structure for Impact: Organize your presentation logically, typically starting with an overview of AXS and the role, then diving into 2-3 detailed case studies. For each case study, follow a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.

• Focus on Rationale: Don't just show pretty pictures. Explain why you made certain design decisions. What research informed them? What trade-offs were considered? What was the intended impact?

• Quantify Results: Whenever possible, use data to demonstrate the success of your designs. Highlight metrics that show improvements in user experience, efficiency, or business outcomes.

• Showcase Process & Collaboration: Illustrate your understanding of the full design lifecycle, including research, ideation, prototyping, testing, and collaboration with cross-functional teams. Use visuals like user flows, wireframes, and prototypes to support your narrative.

• Be Ready for Deep Dives: Anticipate detailed questions about your design choices, technical constraints you considered, and how you handle feedback.

📝 Enhancement Note: The interview process is extensive and designed to assess a wide range of skills and fit. Candidates should prepare thoroughly, focusing on articulating their design process, strategic thinking, and ability to collaborate effectively. The portfolio presentation is a critical component, so practicing the narrative and anticipating questions is essential.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on greenhouse.io.

• Portfolio Customization: Ensure your portfolio is easily accessible (e.g., via a link) and tailored to highlight projects demonstrating complex enterprise design, strong UX principles, and experience with design systems. Prioritize 2-3 in-depth case studies that align with the responsibilities outlined in the job description.

• Resume Optimization: Update your resume to clearly articulate your 4-6 years of product design experience, focusing on achievements and responsibilities relevant to enterprise platforms, user-centered design, and cross-functional collaboration. Strategically incorporate keywords like "Product Design," "UX," "Figma," "Design System," and "User Research."

• Interview Preparation: Practice articulating your design process, rationale, and the impact of your work. Prepare specific examples for behavioral questions related to collaboration, problem-solving, and stakeholder management. Rehearse your portfolio presentation to ensure it's concise, impactful, and highlights your senior-level capabilities.

• Company Research: Thoroughly research AXS, its mission, its products, and its place in the live entertainment industry. Understand their current design aesthetic and any potential areas for improvement. Familiarize yourself with AEG as well.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.