Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: AXS

Location: Los Angeles, California

Job Type: Full-Time

Category: Product Design / User Experience (UX) Design

Date Posted: 2025-10-30T21:49:02

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Drive the discovery, design, and development of enterprise platform products, from initial concept to final implementation.

• Craft elegant, functional, and intuitive user interfaces for complex systems, ensuring a seamless experience for both AXS customers and clients.

• Serve as a key steward and advocate for the company's design system, promoting consistency and scalability across all product touchpoints.

• Lead and synthesize quantitative and qualitative user research to deeply inform design decisions and validate product strategies.

• Influence the strategic direction of products and the company by collaborating closely with product management, engineering, and executive leadership.

📝 Enhancement Note: While the job title is "Senior Product Designer," the responsibilities and experience requirements suggest a role that bridges pure design with product strategy and leadership. The emphasis on influencing future vision and providing feedback to other designers indicates a senior individual contributor role with mentorship responsibilities, typical of a Senior Designer or Lead Designer. The operations context here is interpreting how design impacts the efficiency and effectiveness of enterprise platforms, which are critical for GTM success.

📈 Primary Responsibilities

• Lead the end-to-end design process for new features and products, from initial ideation and user research to high-fidelity mockups and detailed specifications.

• Design and iterate on interfaces that are not only aesthetically pleasing but also highly functional and easy to navigate for complex enterprise systems.

• Actively maintain, evolve, and advocate for the AXS design system, ensuring its adoption and consistent application across all product touchpoints.

• Conduct and analyze user research (both qualitative and quantitative) to uncover user needs, pain points, and behaviors, translating these insights into actionable design solutions.

• Collaborate closely with Product Managers to define product strategy, roadmaps, and future vision, contributing design expertise to key business decisions.

• Provide constructive and impactful feedback to other designers on the team and on adjacent product teams, fostering a culture of continuous improvement and skill development.

• Ensure all designs meet stringent criteria for efficiency, effectiveness, and user satisfaction, adhering to established usability standards and best practices.

• Champion a user-centric design approach by deeply understanding user motivations and pain points, consistently advocating for the end-user perspective throughout the product lifecycle.

• Stay abreast of industry trends, emerging technologies, and competitor strategies to identify opportunities for innovation and incorporate best practices into AXS's design processes.

• Ensure all UI designs align with AXS brand guidelines and established design standards, maintaining a cohesive and professional brand identity.

• Proactively gather feedback from peers, stakeholders, and users, and iteratively refine designs based on received insights to optimize user experience and product performance.

📝 Enhancement Note: The responsibilities highlight a blend of individual design execution, strategic input, and team mentorship. For operations professionals, understanding that this role directly impacts the efficiency of internal tools and client-facing platforms is key. Strong design directly translates to better user adoption, reduced training needs, and improved operational efficiency for AXS's clients and internal users.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong academic foundation in Design, Human-Computer Interaction (HCI), or a related field is often implied by the experience and responsibilities. Candidates with Bachelor's or Master's degrees in these areas will likely possess a theoretical grounding that complements practical experience.

Experience: 4-6 years of relevant product design experience, with a preference for candidates who have worked within the ticketing or live entertainment industry. This experience should demonstrate a proven track record of designing and shipping successful digital products.

Required Skills:

• Product Design Expertise: Demonstrated ability to lead the design process from concept to delivery for complex digital products.

• User-Centered Design (UCD): Deep understanding and practical application of UCD principles to solve user problems and meet business objectives.

• Design Systems Stewardship: Experience in creating, maintaining, and advocating for design systems to ensure consistency and efficiency.

• Information Hierarchy & Aesthetics: A strong portfolio showcasing mastery of organizing information logically and creating visually appealing, user-friendly interfaces.

• Usability Practices: Advanced understanding of usability principles and standards, with a proven ability to design for effectiveness and efficiency.

• User Experience (UX) Principles: Comprehensive knowledge of UX methodologies, research techniques, and best practices.

• Figma Proficiency: Expert-level command of Figma for wireframing, prototyping, and high-fidelity UI design.

• Industry Standard Design Tools: Familiarity and proficiency with other relevant design and prototyping tools (e.g., Sketch, Adobe Creative Suite).

• Research & Synthesis: Ability to lead, analyze, and synthesize both quantitative and qualitative research data to inform design decisions.

• Cross-Functional Collaboration: Proven ability to work effectively with product managers, engineers, and other stakeholders.

• Communication & Presentation: Excellent written and verbal communication skills, with a strong ability to articulate design rationale and present design solutions compellingly.

• Web Design Fundamentals: Knowledge of website structure, functionality, and how web technologies (HTML, CSS, AJAX) influence design.

• Microsoft Applications: Proficiency in Word, Excel, and Outlook for documentation, data analysis, and communication.

Preferred Skills:

• Ticketing/Live Entertainment Industry Experience: Previous work in a similar industry is highly preferred, indicating an understanding of the unique challenges and user needs in this domain.

• Enterprise Platform Design: Experience designing complex, B2B or enterprise-level software platforms.

• Mentorship & Team Leadership: Experience providing direct feedback and mentorship to other designers.

• Interaction Design: Deep expertise in crafting detailed interaction flows and micro-interactions.

• Accessibility Standards: Knowledge of WCAG (Web Content Accessibility Guidelines) and experience designing accessible products.

📝 Enhancement Note: The requirement for 4-6 years of experience, coupled with the preference for ticketing industry experience, positions this as a mid-to-senior level role. The emphasis on Figma, design systems, and user research is standard for leading product design roles. For operations candidates, understanding how design impacts user adoption and efficiency is crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Impact: Showcase projects that clearly illustrate your role, the problem you solved, your design process, and the measurable impact of your solutions (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores).

• Process Documentation: Include case studies that detail your design methodology, from user research and ideation through to prototyping, testing, and implementation. Highlight how you incorporated feedback and iterated on designs.

• System Design: Present examples of work involving design systems, component libraries, or style guides, demonstrating your ability to create scalable and consistent design solutions.

• Complex System Design: Feature projects that tackle complex information architecture, intricate workflows, or enterprise-level platforms, showcasing your ability to simplify intricate user journeys.

• Visual Design & UI: Include high-fidelity mockups and interactive prototypes that demonstrate a strong visual aesthetic, attention to detail, and a deep understanding of UI patterns.

Process Documentation:

• Workflow Design & Optimization: Provide examples of how you've mapped out user flows, identified bottlenecks, and designed solutions to optimize workflows for efficiency and effectiveness.

• User Research Integration: Detail how user research findings were translated into design decisions and how you validated designs through user testing or other feedback mechanisms.

• System Implementation & Consistency: Illustrate your understanding of how design systems are implemented and maintained, and how you ensure consistency across various product touchpoints.

• Metrics and ROI: Quantify the success of your design interventions with clear metrics and, where possible, demonstrate the return on investment (ROI) or business value generated.

📝 Enhancement Note: For a Senior Product Designer, the portfolio is paramount. It's not just about showcasing pretty screens; it's about demonstrating a strategic, user-focused, and process-driven approach to design that delivers tangible business value. Operations professionals often deal with the outcomes of design choices, so understanding this process is key.

💵 Compensation & Benefits

Salary Range: $108,405 - $155,000 annually.

Benefits:

• Comprehensive Health Coverage: Medical, Dental, and Vision insurance plans.

• Time Off: Paid Holidays, Vacation Time, and Sick Time for work-life balance.

• Life Insurance: Company-paid basic life insurance and optional voluntary life insurance.

• Family Support: Parental Leave benefits.

• Retirement Savings: 401k Plan with a current employer match of 3%.

• Financial Health: Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• Wellness Programs: Access to various wellness offerings to support employee health.

• Eligibility: Benefits are available to full-time employees on their first day of employment.

Working Hours: While not explicitly stated, a standard full-time role in this industry typically involves around 40 hours per week. The on-site nature suggests a structured workday, though flexibility may be available depending on team needs and project deadlines.

📝 Enhancement Note: The provided salary range of $108,405 - $155,000 is typical for a Senior Product Designer in a major metropolitan area like Los Angeles, reflecting the experience level and cost of living. The benefits package is robust, offering standard but comprehensive coverage for full-time employees. For operations professionals, understanding benefits like 401k matching and health savings accounts is often a factor in evaluating total compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Live Entertainment & Ticketing Technology. AXS operates at the intersection of technology and entertainment, providing a platform that connects fans with events and venues. This fast-paced industry demands innovation, strong client relationships, and a keen understanding of consumer behavior.

Company Size: AXS employs over 900 professionals worldwide, positioning it as a significant player in its sector. As a subsidiary of AEG, it benefits from the resources and reach of a larger entertainment conglomerate. This size allows for specialized teams and significant project scope while maintaining a degree of agility.

Founded: AXS was founded in 2011. Its history is marked by a commitment to pushing industry boundaries and improving fan experiences through technology.

Team Structure:

• Design Team: The Senior Product Designer will be part of a "fun, dynamic and creative team" within the broader product and technology organization. The team structure likely includes other designers, product managers, and engineers.

• Cross-Functional Collaboration: The role emphasizes close collaboration with product managers, developers, project managers, and other direct stakeholders, indicating a matrixed or agile team environment.

• Reporting: The Senior Product Designer will likely report to a Design Lead, Head of Product Design, or a Director of Product. The role also involves providing feedback to and influencing other designers.

Methodology:

• User-Centric Design: A core tenet is understanding user motivations and pain points, with designs consistently created from the user's perspective.

• Data-Informed Decisions: The role requires leading and synthesizing quantitative and qualitative research to inform design choices, highlighting a data-driven approach.

• Agile Development: While not explicitly stated, the emphasis on cross-functional collaboration and iterative improvement suggests an agile or lean product development methodology.

• Design System Governance: A systematic approach to design consistency and scalability through a robust design system is a key operational aspect.

Company Website: https://solutions.axs.com/

📝 Enhancement Note: AXS's culture appears to be a blend of innovation in the entertainment tech space and a strong emphasis on employee experience, as evidenced by their "Fanatix" internal name and focus on ERGs. For operations roles, understanding how a company values user experience and data informs their operational priorities.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level typically signifies an individual contributor with significant autonomy, expertise, and the ability to lead complex projects. It implies a deep understanding of the product development lifecycle and the capacity to mentor junior team members and influence product strategy.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Director of Product. They will work closely with Product Managers and Engineering Leads, forming part of a cross-functional product team. The role also involves providing direct feedback and guidance to other designers, suggesting a peer-leadership or mentorship component.

Operations Impact: While not a traditional "operations" role, the Senior Product Designer's work has a profound impact on operational efficiency. Intuitive and well-designed enterprise platforms reduce training time, minimize user errors, streamline workflows for internal teams (sales, support, client success), and enhance the usability of tools for external clients. This directly contributes to cost savings, increased productivity, and improved client satisfaction, which are key operational metrics. A strong design can also streamline GTM processes by making sales and marketing tools more effective.

Growth Opportunities:

• Leadership Track: Potential to advance into Lead Product Designer, Design Manager, or Head of Product Design roles, overseeing design teams and strategy.

• Specialization: Opportunity to deepen expertise in specific areas like UX research, interaction design, accessibility, or design systems.

• Cross-Functional Mobility: Exposure to product management, engineering, and business strategy can open doors to broader product leadership roles.

• Industry Expertise: Developing deep knowledge of the ticketing and live entertainment industry can lead to specialized roles within AXS or similar companies.

• Learning & Development: AXS offers training and education reimbursement, supporting continuous skill development.

📝 Enhancement Note: The Senior Product Designer role is critical in driving user adoption and efficiency for internal and external platforms. For operations professionals, this translates to improved tool usability, reduced support overhead, and a smoother GTM process. Growth opportunities emphasize leadership and specialization within design, but also potential for broader product roles.

🌐 Work Environment

Office Type: The role is explicitly stated as "On-site" in Los Angeles, California. This indicates a traditional office-based work environment.

Office Location(s): Headquartered in Downtown Los Angeles, California. AXS has multiple locations worldwide.

Workspace Context:

• Collaborative Space: As part of a "fun, dynamic and creative team," the workspace likely encourages collaboration, brainstorming, and peer-to-peer interaction.

• Technology-Rich Environment: Designers will have access to industry-standard tools and technology, including Figma and other design software, necessary for their work.

• Team Interaction: The on-site nature facilitates spontaneous discussions, design critiques, and close working relationships with product managers, developers, and other stakeholders, which is often beneficial for complex problem-solving.

Work Schedule: A standard full-time schedule, likely around 40 hours per week, is expected. While the on-site requirement suggests a consistent presence, the dynamic nature of the entertainment industry and product development may sometimes require flexibility to meet project deadlines.

📝 Enhancement Note: The on-site requirement in Los Angeles suggests a highly collaborative environment, which can be beneficial for complex design challenges and team cohesion. For operations professionals, understanding the work environment helps gauge team dynamics and potential for in-person collaboration on process improvements.

📄 Application & Portfolio Review Process

Interview Process:

• Stage 1: Preliminary Interview (20-30 min, Virtual): An initial screening to assess basic qualifications, cultural fit, and interest in the role. Be prepared to briefly discuss your background and motivations.

• Stage 2: Hiring Manager Interview (30 min, Virtual): Deeper dive into your experience, design philosophy, and how you approach problem-solving. Focus on demonstrating your senior-level capabilities.

• Stage 3: In-Person Panel Interview (1 hour): This is a critical stage involving multiple interviewers (likely peers, product managers, and potentially engineering leads). Expect discussions on your portfolio, design challenges, and collaborative approach. Be ready to present your work and answer detailed questions about your process.

• Stage 4: Stakeholder Interview (45 min, Virtual): Meet with key stakeholders from relevant departments to assess your ability to understand business needs and communicate effectively across different functions.

• Stage 5: VP Interview (30 min, Virtual): A final interview, likely with a VP of Product or Design, to discuss strategic alignment, long-term vision, and overall fit with the company's leadership.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent your skills for this specific role (enterprise design, user-centered approach, design systems, and quantifiable impact). Prioritize projects that demonstrate complex problem-solving.

• Storytelling for Operations: Frame your case studies by clearly outlining the business problem, the user pain points, your specific contributions, the design process, and the measurable outcomes. Highlight how your design decisions improved efficiency, user satisfaction, or business metrics – this resonates with operations.

• Quantify Impact: Use data, metrics, and specific achievements. Instead of saying "improved user experience," say "reduced task completion time by 15%," or "increased feature adoption by 20%," or "decreased support tickets related to X by 10%."

• Showcase Process: Detail your research methods, ideation techniques, wireframing, prototyping, user testing, and iteration process. Explain why you made certain decisions.

• Figma Mastery: Be prepared to walk through your Figma files, demonstrating your proficiency, organization, and understanding of design systems.

• Tailor to AXS: Research AXS's current products and user base. If possible, tailor your presentation to address potential design challenges or opportunities relevant to their business.

Challenge Preparation:

• Design Exercise: Be prepared for a design challenge, either as a take-home assignment or an in-person exercise. This will likely involve solving a specific user problem related to AXS's platform. Focus on a clear, user-centered process, strong rationale, and a well-presented solution.

• Problem-Solving: Practice articulating your thought process for complex design problems. How would you approach X? What questions would you ask?

• Stakeholder Communication: Prepare to discuss how you manage feedback, negotiate design decisions with stakeholders who may have different priorities, and ensure buy-in.

📝 Enhancement Note: The multi-stage interview process, including an in-person panel, is typical for senior roles. The emphasis on portfolio presentation and a potential design challenge underscores the importance of demonstrating practical design skills and strategic thinking. For operations candidates, framing design impact in terms of efficiency and business value is a crucial differentiator.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The central tool for wireframing, prototyping, UI design, and design system management. Expect to demonstrate advanced proficiency.

• Design System Tools: Experience with tools or methodologies for creating, maintaining, and distributing design system components and guidelines.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools (e.g., InVision, ProtoPie) could be beneficial.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Amplitude, Mixpanel, or similar platforms used to track user behavior and product performance. Understanding how design impacts these metrics is key.

• A/B Testing Tools: Experience with A/B testing frameworks or platforms to validate design hypotheses and optimize user experiences based on data.

CRM & Automation:

• CRM Systems: While not a direct user, understanding how enterprise platforms integrate with or support CRM functions (e.g., Salesforce) can be beneficial, especially for B2B-focused enterprise platforms.

• Project Management Tools: Proficiency with tools like Jira, Asana, Trello, or similar for managing design tasks, tracking progress, and collaborating with development teams.

• Microsoft Applications: Word, Excel, Outlook are required for general business operations, documentation, and communication.

📝 Enhancement Note: The explicit mention of Figma and industry-standard design tools is critical. For operations professionals, understanding the tools used to create user interfaces that impact their workflows and client interactions provides valuable context on efficiency and user adoption drivers.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of both end-users (fans) and clients (venues, artists). This drives all design and product decisions.

• Innovation & Evolution: A continuous drive to improve the industry and fan experience through technology and creative solutions.

• Collaboration & Teamwork: Emphasis on working together across departments to achieve common goals, fostering a supportive and dynamic environment.

• Efficiency & Effectiveness: Designing products and systems that are not only functional but also efficient and effective, optimizing workflows and user journeys.

• Data-Driven Approach: Utilizing research and analytics to inform decisions and measure the impact of design and product initiatives.

Collaboration Style:

• Cross-Functional Integration: Designers work hand-in-hand with Product Managers and Engineers, ensuring alignment on goals and seamless execution.

• Feedback Culture: An environment where constructive feedback is actively sought, given, and incorporated to improve designs and processes.

• Shared Ownership: Encouraging a sense of collective responsibility for product success, where designers contribute to strategic discussions beyond just UI.

• Agile & Iterative: A process that embraces iteration, learning, and adapting based on feedback and data.

📝 Enhancement Note: AXS's emphasis on user-centricity, innovation, and collaboration aligns with best practices in product development and directly impacts operational outcomes by ensuring tools are user-friendly and contribute to business goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating complex user requirements and business objectives into elegant, functional designs for an enterprise platform.

• Designing for Scalability: Creating design solutions that can scale across a broad range of events, venues, and user types within the live entertainment ecosystem.

• Maintaining Design System Integrity: As the company grows and evolves, ensuring the design system remains robust, up-to-date, and consistently applied across all product touchpoints.

• Influencing Strategic Direction: Effectively communicating design vision and impact to secure buy-in from product leadership and executive teams.

• Navigating Complex Stakeholder Needs: Managing expectations and incorporating feedback from diverse stakeholders with varying priorities.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to hone expertise in areas like interaction design, animation, accessibility, and complex system design.

• Product Strategy Involvement: Deepen involvement in product roadmapping, strategic planning, and influencing the long-term vision of AXS products.

• Mentorship and Leadership: Develop leadership skills by mentoring junior designers and contributing to the growth of the design team.

• Industry Knowledge: Gain in-depth understanding of the ticketing, live entertainment, and venue management industries, becoming a subject matter expert.

• Training & Education Reimbursement: AXS provides support for continuous learning through training programs and educational reimbursement.

📝 Enhancement Note: The challenges highlight the strategic and leadership aspects of a senior role. Growth opportunities are well-defined, focusing on both technical design mastery and strategic influence, which is valuable for career progression in operations-adjacent fields.

💡 Interview Preparation

Strategy Questions:

• Product Strategy & Vision: "How would you approach designing a new feature for our enterprise platform to improve client onboarding efficiency?" or "Given our mission to revolutionize the fan experience, what is one area of our current platform you believe could be significantly enhanced through design, and how would you approach it?"

• Problem-Solving & Design Process: "Describe a particularly challenging design problem you faced and how you used research and iteration to solve it." or "Walk me through your process for designing a complex workflow for a B2B application. What were the key considerations?"

• Collaboration & Stakeholder Management: "How do you handle conflicting feedback from different stakeholders on a design project?" or "Describe a time you had to advocate for a user-centered design decision against strong business objections."

Company & Culture Questions:

• AXS Focus: "What interests you most about AXS and the live entertainment/ticketing industry?" or "How do you see your design philosophy aligning with AXS's mission to connect fans with artists and teams?"

• Team Dynamics: "How do you contribute to a positive and productive team environment?" or "Describe your experience providing and receiving feedback within a design team."

• Impact Measurement: "How have you measured the success of your design work in past roles?" or "What metrics would you track to evaluate the effectiveness of a new enterprise platform feature?"

Portfolio Presentation Strategy:

• Structure for Impact: Begin each case study with a clear problem statement and your specific role. Detail your process (research, ideation, design, testing) and highlight key decisions. Conclude with measurable outcomes and lessons learned.

• Quantify Everything: For each project, present quantifiable results. Use metrics like "increased user adoption by X%," "reduced error rates by Y%," or "improved task completion efficiency by Z%." This is crucial for demonstrating value to operations-minded interviewers.

• Show, Don't Just Tell: Be prepared to navigate through your Figma files, explaining your design choices, component usage, and how you've applied design system principles.

• Focus on Enterprise/B2B: If possible, emphasize projects that involved complex systems, B2B platforms, or enterprise-level solutions, as this is directly relevant to the role.

• Conciseness and Clarity: Be mindful of time. Practice your presentation to be clear, engaging, and to the point, ensuring you cover the most critical aspects of each project.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, a robust design process, and the ability to quantify impact. For operations candidates, this role is about understanding how design enables efficiency and user adoption, so framing answers through that lens is beneficial.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the Greenhouse application link provided.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating experience with enterprise platforms, complex system design, design systems, and quantifiable user/business impact. Focus on case studies that show a clear, user-centered process and measurable results.

• Resume Optimization: Ensure your resume clearly articulates your 4-6 years of product design experience, emphasizing achievements and responsibilities relevant to enterprise design and user experience. Use keywords such as "User-Centered Design," "Design Systems," "Figma," and "Enterprise Platforms."

• Prepare Your Narrative: Be ready to articulate your design philosophy, your approach to solving complex problems, and how you collaborate with cross-functional teams. Practice presenting your portfolio projects concisely, focusing on the problem, your process, and the measurable outcomes.

• Company Research: Thoroughly research AXS, its products, its mission, and its position in the live entertainment industry. Understand their user base (fans and clients) and their business objectives to better tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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