Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: AEG Worldwide (AXS)

Location: Scottsdale, Arizona

Job Type: Full-Time

Category: Product Design / User Experience (UX)

Date Posted: February 25, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Drive the end-to-end product design lifecycle, from discovery and ideation through to the build and implementation of user-centered solutions for a leading enterprise platform in the live entertainment and ticketing industry.

• Champion and steward the company's design system, ensuring consistency, scalability, and efficiency across all product interfaces and user experiences.

• Leverage both quantitative and qualitative user research to deeply understand user needs, motivations, and pain points, translating these insights into elegant, functional, and impactful design decisions.

• Collaborate extensively with Product Management, Engineering, and other key stakeholders to align design strategy with business objectives and influence the future vision of the product offering.

📝 Enhancement Note: This role is for a Senior Product Designer focused on an enterprise platform within the live entertainment technology sector, specifically ticketing. The emphasis is on transforming complex systems into simple, user-friendly interfaces, requiring a balance of aesthetic sensibility, technical understanding, and strategic influence. The "Hybrid" work arrangement suggests a need for strong remote collaboration skills alongside in-office presence.

📈 Primary Responsibilities

• Lead the design process for new product features and enhancements, from initial concept and wireframing to high-fidelity mockups and detailed specifications.

• Design intuitive and elegant interfaces for complex enterprise systems, ensuring optimal usability and a seamless user experience for both internal clients and external customers.

• Actively maintain and evolve the company's design system, serving as its primary steward to ensure adherence to standards and promote reusability.

• Conduct and synthesize user research, including usability testing, user interviews, and data analysis, to inform design decisions and validate solutions.

• Collaborate closely with product managers to define product strategy, translate business requirements into design solutions, and influence roadmap decisions.

• Provide constructive feedback and mentorship to other designers within the team and on adjacent product teams, fostering a culture of design excellence and continuous improvement.

• Ensure all product designs meet established criteria for efficiency, effectiveness, and user satisfaction, adhering to industry-standard usability principles.

• Research and integrate emerging design trends, technologies, and best practices into the design process to maintain a competitive edge.

• Uphold and enforce UI design consistency with brand guidelines and established design standards across all digital touchpoints.

• Proactively gather and incorporate peer and stakeholder feedback throughout the design process to drive iterative improvements and ensure alignment.

📝 Enhancement Note: The responsibilities highlight a blend of individual contribution and leadership. The emphasis on "enterprise platform" and "complex systems" indicates a need for designing for sophisticated B2B or internal user needs, not just consumer-facing applications. The "steward for our design system" responsibility is critical and implies a deep understanding of component-based design and system governance.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is often preferred for senior roles and can be inferred as beneficial.

Experience: 4-6 years of relevant product design experience, with a strong preference for experience within the ticketing or live entertainment industry.

Required Skills:

• Proven experience in leading the discovery, design, and build phases of complex digital products.

• A strong portfolio showcasing advanced understanding of information hierarchy, business objectives, user-centered design principles, and aesthetic sensibilities.

• Expertise in conducting and providing feedback in internal design reviews, demonstrating a critical eye and collaborative spirit.

• Excellent written and verbal communication skills, with the ability to articulate and present design rationale effectively to diverse audiences.

• Advanced understanding of user experience (UX) principles and methodologies.

• Advanced proficiency in Figma and other industry-standard design and prototyping tools (e.g., Sketch, Adobe Creative Suite).

• Expert understanding of the end-to-end design and product development processes.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication.

Preferred Skills:

• Experience working with ticketing platforms or in the live entertainment industry.

• Experience in managing or significantly contributing to a design system.

• Familiarity with front-end development concepts and constraints (HTML, CSS, JavaScript).

• Experience with quantitative and qualitative user research methodologies.

• Experience influencing product strategy and roadmap decisions.

📝 Enhancement Note: The requirement for 4-6 years of experience aligns with a Senior level. The explicit mention of Figma and other industry tools, alongside knowledge of web technologies, points to a hands-on role requiring technical design skills. The preference for ticketing industry experience is a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a strong command of information hierarchy, translating business objectives into user-centric designs, and applying sound usability practices.

• Showcase of projects that highlight not just visual aesthetics but also the strategic thinking behind design decisions, problem-solving capabilities, and the impact of the design.

• Evidence of experience in designing for complex systems or enterprise platforms, illustrating the ability to simplify intricate workflows and data structures.

Process Documentation:

• Ability to articulate the design process followed for each project presented in the portfolio, detailing methodologies used (e.g., user research, wireframing, prototyping, usability testing).

• Clear demonstration of how user needs and business goals were identified, analyzed, and translated into design solutions.

• Examples of iterative design improvements based on feedback, testing, and evolving requirements.

• Documentation of how designs were handed off to development teams, ensuring clarity and efficiency.

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is paramount. It needs to go beyond just visual appeal and demonstrate strategic thinking, process rigor, and the ability to handle complexity. Demonstrating experience with design systems is crucial given the explicit mention in the responsibilities.

💵 Compensation & Benefits

Salary Range: $94,722.30 - $136,000 annually.

Benefits:

• Comprehensive medical, dental, and vision insurance plans.

• Paid holidays, vacation, and sick time.

• Company-paid basic life insurance and optional voluntary life insurance.

• Parental leave benefits.

• 401k retirement savings plan with a current employer match of 3%.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• Wellness offerings to support employee health and well-being.

Working Hours: Approximately 40 hours per week, typical for a full-time professional role.

📝 Enhancement Note: The salary range is provided and falls within the expected range for a Senior Product Designer in a major metropolitan area like Scottsdale, AZ, considering the specified experience level and industry. The benefits package is robust and typical for a large organization in the tech/entertainment sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Live Entertainment Technology, Ticketing, and Fan Engagement. AEG Worldwide is a global leader in sports and live entertainment, with AXS serving as its premier ticketing platform. This industry is dynamic, fast-paced, and heavily reliant on technology to enhance fan experiences and operational efficiency.

Company Size: AEG Worldwide is a large, global organization. AXS, as a subsidiary, is also substantial, employing over 900 professionals across multiple locations. This size implies a structured environment with established processes, but also opportunities for significant impact.

Founded: AXS was founded in 2011. AEG has a history spanning over 20 years. This indicates a mature company with a proven track record, yet one that is still actively innovating within its sector.

Team Structure:

• The Senior Product Designer will likely be part of a dedicated Product Design or UX team within AXS.

• This team will collaborate closely with Product Management, Engineering, Marketing, and potentially Sales Operations or Client Services teams.

• Reporting structure will likely be to a Design Lead, Director of Product Design, or Head of Product.

Methodology:

• Data-driven decision-making, utilizing both quantitative analytics and qualitative user research to inform product strategy and design.

• Agile development methodologies are likely employed, requiring designers to work iteratively alongside development teams.

• Emphasis on user-centric design principles to ensure products meet the needs of fans and clients.

• A focus on innovation to continuously improve the fan experience and client solutions in a competitive market.

Company Website: https://www.aegworldwide.com/, https://solutions.axs.com/

📝 Enhancement Note: Understanding the company's mission to "connect fans with the artists and teams they love" and its role in "transforming sports and live entertainment" is crucial for a designer. The "Fanatix" internal moniker suggests a culture of passion for the industry.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a high level of individual contribution and the expectation to lead design initiatives. It signifies a mid-to-senior career stage, requiring not just execution skills but also strategic input and mentorship capabilities.

Reporting Structure: The role will report into a design leadership position, likely a Director or Manager of Product Design, and will work closely with Product Managers and Engineering leads on specific product initiatives.

Operations Impact: The Senior Product Designer's work directly impacts the user experience of millions of fans and numerous clients (venues, event organizers, sports teams). Successful designs contribute to increased ticket sales, improved customer satisfaction, operational efficiency for clients, and ultimately, revenue growth for AXS and AEG.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in enterprise UX, design systems, user research methodologies, and potentially specialize in specific product areas (e.g., B2B client tools, fan-facing applications).

• Leadership Development: Potential to move into a Lead Product Designer role, manage junior designers, or transition into Product Management with a strong understanding of user needs and product strategy.

• Industry Exposure: Continued exposure to the fast-paced live entertainment and ticketing industry, offering unique challenges and learning opportunities.

• Mentorship: Opportunities to mentor junior designers and contribute to the overall growth and development of the design team.

• Training & Education: Access to training programs and potential education reimbursement as mentioned in the benefits.

📝 Enhancement Note: Senior roles typically offer pathways to more strategic and leadership positions. For a designer, this could mean leading larger projects, managing a team, or influencing product strategy at a higher level. The company's emphasis on "Development & Learning" and "Community & Belonging" suggests a supportive environment for career progression.

🌐 Work Environment

Office Type: The role is designated as "Hybrid," indicating a blend of remote work and in-office collaboration. This suggests a modern office environment designed to facilitate teamwork and creative problem-solving.

Office Location(s): Scottsdale, Arizona. This location likely offers a professional workspace with amenities conducive to focused design work and collaborative sessions.

Workspace Context:

• The office environment is expected to foster collaboration, with opportunities for designers to interact with product managers, engineers, and other cross-functional team members.

• Access to necessary tools and technology, including high-performance workstations, design software, and collaboration platforms, will be provided.

• The culture encourages idea sharing and feedback, essential for iterative design processes.

Work Schedule: Standard full-time work hours (approximately 40 hours per week) with a hybrid arrangement. This provides flexibility while ensuring consistent availability for team collaboration and project delivery.

📝 Enhancement Note: The hybrid nature of the role requires strong self-management skills and the ability to contribute effectively both remotely and in-person. The emphasis on collaboration suggests that in-office days will likely be focused on team meetings, workshops, and brainstorming sessions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter screen to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Presentation: Candidates will be asked to present their portfolio, walking through key projects, design process, and decision-making rationale. This is a critical step for assessing design thinking and communication skills.

• Hiring Manager Interview: In-depth discussion with the Hiring Manager (likely a Design Lead or Director) focusing on experience, leadership potential, and strategic thinking.

• Cross-functional Interviews: Interviews with Product Managers, Engineers, and potentially other designers to assess collaboration style and technical understanding.

• Design Challenge (Potential): A take-home assignment or live design exercise to evaluate problem-solving skills, design execution, and adherence to usability standards under timed conditions.

Portfolio Review Tips:

• Curate Wisely: Select 3-5 of your strongest projects that best demonstrate your skills relevant to enterprise UX, design systems, and complex problem-solving.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you faced, your solutions, and the measurable impact. Use visuals to support your narrative.

• Highlight Process: Emphasize your user-centered approach, research methodologies, iterative design process, and how you incorporated feedback.

• Showcase Design System Work: If applicable, dedicate a section to your experience with design systems, illustrating your understanding of component-based design, governance, and scalability.

• Practice Your Presentation: Rehearse your portfolio walkthrough to ensure a smooth, concise, and compelling presentation within the allotted time. Be prepared to answer detailed questions about your choices.

Challenge Preparation:

• Familiarize yourself with the company's products (AXS ticketing platform) and target users (fans, event organizers, venue staff).

• Be prepared for a challenge that might involve simplifying a complex workflow, designing a new feature, or critiquing an existing interface.

• Focus on demonstrating a structured approach to problem-solving, user empathy, and clear communication of your design decisions.

📝 Enhancement Note: The portfolio presentation is a key component of the interview process for design roles. Candidates should prepare to defend their design decisions and demonstrate a deep understanding of user needs and business objectives.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required skill and is the primary tool for design, prototyping, and collaboration.

• Other Industry Standard Design Tools: This could include Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD), InVision, Axure, or similar tools for wireframing, prototyping, and visual design.

Analytics & Reporting:

CRM & Automation:

• Not directly relevant to the Senior Product Designer role, but understanding how design integrates with CRM and automation platforms could be a plus for enterprise system design.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. The ability to use these tools effectively for detailed UI design, interactive prototyping, and collaboration is essential.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of fans and clients, making their experiences intuitive and enjoyable.

• Innovation: A drive to push industry boundaries and create game-changing solutions for live entertainment and ticketing.

• Collaboration: Working effectively across diverse teams (product, engineering, marketing) to achieve shared goals.

• Excellence: Striving for high-quality design, functionality, and user satisfaction in all products.

• Passion: A shared enthusiasm for the entertainment industry and creating memorable live experiences.

Collaboration Style:

• Highly collaborative, requiring designers to work closely with product managers, developers, project managers, and other stakeholders.

• Openness to feedback and iterative design processes, fostering a culture of continuous improvement.

• Emphasis on clear communication and the ability to articulate design rationale effectively to both technical and non-technical audiences.

📝 Enhancement Note: The company culture emphasizes passion for the industry and a commitment to improving the fan experience. Designers are expected to be team players who can advocate for user needs while aligning with business goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for complex enterprise systems and diverse user groups (fans, internal operations, clients) requires a nuanced approach to UX.

• Balancing the need for innovative features with the constraints of existing technology stacks and legacy systems.

• Keeping pace with rapidly evolving industry trends and technologies in the live entertainment and ticketing space.

Learning & Development Opportunities:

• Skill Enhancement: Deepen expertise in enterprise UX, advanced prototyping, and design system management.

• Industry Knowledge: Gain deeper insights into the ticketing and live entertainment industries, understanding unique user needs and business models.

• Cross-functional Exposure: Work closely with engineering and product management, expanding understanding of the broader product development lifecycle.

• Mentorship: Opportunity to mentor junior designers and contribute to the growth of the design practice within AEG/AXS.

• Training: Access to internal and external training resources, conferences, and potential education reimbursement.

📝 Enhancement Note: The role offers significant opportunities for professional growth by tackling complex design challenges within a dynamic industry, with strong support for continuous learning.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex enterprise system you designed. What were the main challenges, and how did you ensure user adoption and satisfaction?" (Focus on process, user empathy, and problem-solving)

• "How do you approach balancing user needs with business objectives and technical constraints when designing a new feature?" (Demonstrate strategic thinking and negotiation skills)

• "Walk us through your process for contributing to or managing a design system. What are the key principles you follow?" (Highlight understanding of system design, governance, and collaboration)

Company & Culture Questions:

• "What excites you about working in the live entertainment and ticketing industry, and specifically for AXS?" (Show genuine interest and alignment with the company's mission)

• "How do you see your role as a Senior Product Designer contributing to our goal of revolutionizing the fan experience?" (Connect your skills to the company's strategic objectives)

Portfolio Presentation Strategy:

• Structure: Start with an overview of your role and the project's goals. Then, detail your process (research, ideation, design, testing), highlighting key decisions and challenges. Conclude with the outcomes and impact.

• Visuals: Use high-quality mockups, wireframes, prototypes, and user flow diagrams. Clearly label elements and explain their purpose.

• Narrative: Tell a compelling story about how you solved a problem for users and the business. Focus on your unique contributions.

• Metrics: Quantify the impact of your designs whenever possible (e.g., increased conversion rates, reduced support tickets, improved task completion times).

• Q&A: Be prepared to answer detailed questions about your design choices, trade-offs, and alternative solutions.

📝 Enhancement Note: Interviewers will be looking for a blend of design expertise, strategic thinking, collaborative skills, and a genuine passion for the industry.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on the AEG Worldwide careers page.

• Portfolio Customization: Ensure your portfolio prominently features projects demonstrating enterprise-level design challenges, strong UX principles, and experience with design systems. Tailor your case studies to highlight how you translated complex requirements into user-friendly solutions.

• Resume Optimization: Update your resume to emphasize your 4-6 years of relevant experience, specific achievements in product design, proficiency in Figma, and any experience within the ticketing or entertainment sectors. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio, focusing on clearly articulating your design process, rationale, and the impact of your work. Prepare to discuss your experience with user research, design systems, and cross-functional collaboration.

• Company Research: Thoroughly research AXS and AEG Worldwide. Understand their mission, target audience, key products (especially the AXS ticketing platform), and recent industry news to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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