Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: AEG Worldwide (AXS)

Location: Los Angeles, CA

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: 2026-02-25

Experience Level: Mid-Senior Level (4-6 years)

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end design process for complex enterprise platform features, focusing on intuitive and user-centered solutions.

• Champion the company's design system, ensuring consistency and scalability across all product touchpoints.

• Drive strategic product vision by synthesizing user research, business objectives, and industry trends into actionable design strategies.

• Mentor and provide constructive feedback to other designers, fostering a culture of continuous improvement and skill development within the design team.

• Ensure designed products meet rigorous standards for efficiency, effectiveness, and user satisfaction.

📝 Enhancement Note: This role is positioned as a Senior Product Designer, indicating a need for significant autonomy and leadership in design initiatives. The emphasis on enterprise platforms and client-facing solutions suggests a B2B or B2B2C focus, requiring a deep understanding of complex system design and stakeholder management. The mention of "ticketing company is preferred" points towards a desire for domain expertise in live event and entertainment industries.

📈 Primary Responsibilities

• Lead the discovery, design, and development of new product features and enhancements from concept to launch.

• Create elegant, functional, and intuitive user interfaces for complex enterprise systems, prioritizing ease of use and efficiency.

• Act as a primary steward and advocate for the established design system, contributing to its evolution and ensuring adherence across the product suite.

• Conduct and synthesize both quantitative and qualitative user research to deeply understand user needs, pain points, and motivations, informing design decisions.

• Contribute significantly to the future vision and strategic roadmap of the product, influencing executive and product leadership through compelling design rationale.

• Provide direct, impactful, and constructive feedback to fellow designers on the team and on adjacent product teams, promoting skill growth and design excellence.

• Ensure all designed products meet defined criteria for operational efficiency, user effectiveness, and overall user satisfaction based on established usability standards.

• Champion user-centric design principles by consistently empathizing with users and advocating for their needs throughout the product development lifecycle.

• Research and integrate industry trends, emerging technologies, and best practices into the design process to maintain a competitive edge.

• Ensure UI designs align with established brand guidelines, design standards, and overall product aesthetic.

• Proactively gather peer and stakeholder feedback to drive iterative improvements and refinements to design solutions.

📝 Enhancement Note: The responsibilities highlight a blend of individual contribution and leadership. The emphasis on "leading in the discovery, design, and build" and "influencing the future vision" signifies a senior-level expectation of strategic input and project ownership, rather than just execution. The requirement to "act as a steward for our design system" implies a significant role in maintaining and evolving design consistency.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for senior-level product design roles. Equivalent practical experience will also be strongly considered.

Experience:

• 4-6 years of professional experience in product design, with a strong preference for candidates with prior experience in the ticketing or live entertainment industry.

Required Skills:

• Portfolio: A robust portfolio demonstrating advanced understanding of information hierarchy, business objectives, strong usability practices, and a compelling aesthetic sense.

• Design Reviews: Expertise in participating actively and providing insightful, constructive feedback during internal design reviews.

• Communication: Excellent written and verbal communication skills, with the ability to articulate and defend design decisions clearly and persuasively to diverse audiences.

• User Experience (UX) Principles: Advanced understanding and practical application of core UX principles, user research methodologies, and interaction design.

• Design Tools: Advanced proficiency in Figma and other industry-standard design and prototyping tools (e.g., Sketch, Adobe Creative Suite, InVision).

• Design & Development Process: Expert-level understanding of the end-to-end design and product development lifecycles.

• System Design: Experience designing for and contributing to design systems, ensuring consistency, scalability, and maintainability.

• Research Synthesis: Ability to lead, analyze, and synthesize quantitative and qualitative research data to inform design strategy and decisions.

Preferred Skills:

• Industry Experience: Direct experience within the ticketing, live events, or entertainment technology sectors.

• Web Technologies: Knowledge of web site structure and functionality, including an understanding of how web-based technologies like HTML, CSS, and JavaScript (AJAX) apply to web design.

• Cross-functional Collaboration: Demonstrated ability to effectively collaborate with Product Managers, Engineers, Project Managers, and other stakeholders.

• Usability Testing: Experience in planning and conducting usability tests to validate design solutions.

• Agile Methodologies: Familiarity with Agile/Scrum development environments.

📝 Enhancement Note: The emphasis on a "portfolio of work" is paramount for this role, acting as the primary validation of a candidate's skills. The "4-6 years" experience level, coupled with "advanced understanding" and "expert understanding" requirements, clearly defines this as a senior individual contributor role with potential for mentorship. The preference for ticketing experience is a strong indicator of domain knowledge value.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Detailed case studies showcasing 2-3 significant product design projects. Each case study should clearly articulate the problem, your role and contributions, the design process followed, key challenges, and the ultimate outcomes and impact.

• Problem-Solving: Examples that highlight your ability to tackle complex design problems, particularly within intricate systems or enterprise-level platforms.

• User-Centricity: Demonstrations of how user needs and research informed your design decisions, including user flows, wireframes, and interactive prototypes.

• Design System Contribution: Evidence of working with or contributing to a design system, showing consistency and scalability in your designs.

• Visual Design: Strong visual design execution, showcasing an understanding of typography, color theory, layout, and brand consistency.

Process Documentation:

• Design Process Clarity: Articulate your personal design process clearly, from initial discovery and research through to final design and handoff to development.

• Collaboration Evidence: Showcase how you've collaborated with cross-functional teams (product, engineering, marketing) and stakeholders throughout the design process.

• Iteration and Feedback: Demonstrate how you incorporate feedback and iterate on designs to achieve optimal solutions.

• Metrics and Impact: Where possible, quantify the impact of your designs using relevant metrics (e.g., conversion rates, task completion times, user satisfaction scores).

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is expected to be more than just a collection of visuals. It should be a narrative that demonstrates strategic thinking, problem-solving, and a deep understanding of the design process and its impact on business objectives. The candidate should be prepared to walk through their portfolio and discuss their decisions in detail.

💵 Compensation & Benefits

Salary Range: $108,405 - $150,000 annually.

Benefits:

• Health & Wellness: Comprehensive medical, dental, and vision insurance; flexible spending and health savings account options; wellness offerings.

• Time Off: Paid holidays, vacation time, and sick time.

• Financial Security: Company-paid basic life insurance, voluntary life insurance, 401k Plan with a current employer match of 3%.

• Family Support: Parental leave.

• Immediate Eligibility: Benefits are effective on the first day of employment for full-time employees.

Working Hours:

• Standard full-time role, likely 40 hours per week.

• The "LI-Hybrid" tag suggests a hybrid work model, implying a mix of on-site and remote work days, though the primary work location is specified as on-site in Los Angeles.

📝 Enhancement Note: The provided salary range is competitive for a Senior Product Designer in the Los Angeles area, reflecting the experience level and the industry. The comprehensive benefits package, including immediate eligibility, is a strong offering for full-time employees. The "LI-Hybrid" tag suggests that while the role is primarily on-site, there may be some flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Live Entertainment, Ticketing, Technology. AEG Worldwide is a global leader in sports and live entertainment, with AXS serving as its premier ticketing platform. This industry is fast-paced, dynamic, and highly customer-focused, demanding innovation and seamless user experiences.

Company Size: AEG Worldwide is a large, established global enterprise with over 900 professionals at AXS alone, and a significant overall presence in the entertainment sector. This implies access to resources, a structured environment, and opportunities to impact large-scale operations.

Founded: AEG was founded over 20 years ago, and AXS was established in 2011. This history suggests a company with a proven track record and a forward-thinking approach to evolving the entertainment and ticketing landscape.

Team Structure:

• Design Team: The Senior Product Designer will be part of a "fun, dynamic and creative team." This suggests a collaborative and supportive design environment.

• Cross-functional Collaboration: Close collaboration is expected with Product Managers, Developers, Project Managers, and other direct stakeholders, indicating a highly integrated product development process.

• Reporting: While not explicitly stated, a Senior Product Designer typically reports to a Design Lead, Design Manager, Director of Product Design, or a Head of Product.

Methodology:

• User-Centricity: The company emphasizes a strong commitment to improving the fan experience and providing game-changing solutions, indicating a user-first approach to product development.

• Agile Development: Given the tech industry context and cross-functional collaboration, it's highly probable that Agile methodologies are employed for product development.

• Data-Informed Design: The responsibility to "Lead, analyze, and synthesize quantitative and qualitative research" points towards a data-driven approach to design decisions.

Company Website: https://www.aegworldwide.com/ and https://solutions.axs.com/

📝 Enhancement Note: The company culture is described as passionate about improving the fan experience and fostering innovation. The "Fanatix" internal nickname at AXS suggests a quirky, enthusiastic internal culture. The emphasis on diversity and inclusion is also a key aspect of AEG's stated values.

📈 Career & Growth Analysis

Operations Career Level: This role is at the Senior Product Designer level, indicating a significant level of expertise and autonomy. Candidates are expected to lead design initiatives, mentor junior designers, and influence product strategy. This is a key individual contributor role with leadership potential.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Director of Product Design within the AXS organization. They will work closely with Product Managers and Engineering leads on specific product initiatives.

Operations Impact: The role has a direct impact on the user experience of millions of fans and clients, influencing engagement, ticket sales, and overall satisfaction with AXS and AEG's offerings. By designing intuitive and efficient interfaces for the enterprise platform, the designer contributes to operational efficiency for clients and a superior experience for end-users.

Growth Opportunities:

• Leadership Development: Opportunities to lead design projects, mentor junior designers, and potentially move into a Design Lead or Management role.

• Skill Specialization: Deepen expertise in enterprise design, ticketing systems, or specific areas of UX research and strategy.

• Industry Exposure: Gain extensive experience within the dynamic live entertainment and ticketing industry, a niche with significant growth potential.

• Cross-functional Learning: Develop a strong understanding of product management, engineering processes, and business strategy through close collaboration.

• Learning & Development: The company explicitly mentions "Development and Learning – Opportunities for learning and leveling up through training and education reimbursement," indicating a commitment to employee growth.

📝 Enhancement Note: The "Senior" title implies that this role is a significant step in a product designer's career path, offering opportunities for increased responsibility and influence. The emphasis on influencing strategic decisions and mentoring others points towards a clear career progression within the organization.

🌐 Work Environment

Office Type: The role is listed as "On-site" with an "LI-Hybrid" tag, suggesting a primary office-based work environment with potential for some remote flexibility. This indicates a collaborative workspace designed for in-person interaction.

Office Location(s): The primary location is Los Angeles, CA, a major hub for the entertainment industry. AXS, as a subsidiary of AEG, is headquartered in Downtown Los Angeles.

Workspace Context:

• Collaborative Design Space: Expect a work environment that encourages collaboration among designers, product managers, and engineers, likely with dedicated spaces for brainstorming and design reviews.

• Tooling: Access to industry-standard design software (Figma), prototyping tools, and potentially other collaboration platforms.

• Team Interaction: Frequent opportunities for direct interaction with design peers, product teams, and potentially other departments within AXS and AEG.

Work Schedule: The role is full-time, implying a standard 40-hour work week. While not explicitly stated, a hybrid model may offer some flexibility in scheduling, but the core expectation is on-site presence.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration, which is often beneficial for design teams fostering innovation and efficient problem-solving. The hybrid flexibility, if offered, would cater to work-life balance while maintaining team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Stage 1: Preliminary Interview (20-30 mins, Virtual): Initial screening to assess basic qualifications, communication skills, and cultural fit.

• Stage 2: Hiring Manager Interview (30 mins, Virtual): Deeper dive into your experience, design philosophy, and how you approach problem-solving.

• Stage 3: In-person Panel Interview (1 hour): This is a critical stage where you'll likely present your portfolio to a group of designers, product managers, and potentially engineers. Expect questions about your process, decision-making, and collaboration style.

• Stage 4: Stakeholder Interview (45 mins, Virtual): Interview with key stakeholders (e.g., Product Leads, Engineering Leads) to assess your ability to collaborate and align design with business and technical requirements.

• Stage 5: VP Interview (30 mins, Virtual): Final interview with a VP, likely focusing on strategic thinking, leadership potential, and overall alignment with the company's vision.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest projects that best demonstrate your skills relevant to enterprise design, complex systems, and ideally, the ticketing/entertainment industry.

• Tell a Story: For each project, clearly articulate the problem, your specific role and contributions, the challenges faced, your design process, key decisions made, and the quantifiable outcomes.

• Highlight Your Process: Be ready to walk through your wireframes, user flows, prototypes, and final UI designs, explaining the rationale behind each step.

• Showcase Collaboration: Be prepared to discuss how you worked with cross-functional teams and incorporated feedback.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs.

• Prepare for Questions: Anticipate questions about your design philosophy, how you handle design critiques, and your experience with design systems.

Challenge Preparation:

• Design Exercise: Be prepared for a potential design exercise or take-home challenge that simulates a real-world problem relevant to AXS's platform. Focus on demonstrating your problem-solving approach, not just the final output.

• System Thinking: Practice thinking about how your designs fit into a larger ecosystem and how they impact different user groups and business goals.

• Presentation Skills: Rehearse your portfolio presentation to ensure it's clear, concise, and engaging within the allotted time.

📝 Enhancement Note: The multi-stage interview process, culminating in an in-person panel, is typical for senior roles. The emphasis on portfolio presentation and potential design exercises underscores the practical, skill-based nature of evaluating product designers. Preparing to discuss "ticketing company is preferred" experience will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required skill and considered an industry standard for UI/UX design, prototyping, and collaboration. Expect deep proficiency and potentially experience with advanced features like auto-layout, components, and variants.

• Prototyping Tools: While Figma offers robust prototyping, familiarity with other tools like InVision, Principle, or Adobe XD might be beneficial.

• Design System Tools: Experience with tools or processes for managing and contributing to design systems (e.g., Storybook, Figma libraries).

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Amplitude, Mixpanel, or similar platforms to understand user behavior and measure design impact.

• Data Visualization: Ability to interpret data and potentially work with dashboards created in tools like Tableau, Power BI, or Looker.

CRM & Automation:

Other Tools:

• Microsoft Office Suite: Proficiency in Word, Excel, and Outlook is required for documentation, data analysis, and communication.

• Project Management Tools: Familiarity with tools like Jira, Asana, or Trello for tracking design tasks and collaborating with development teams.

📝 Enhancement Note: Figma is clearly the cornerstone of this role's toolset. The mention of HTML, CSS, and AJAX suggests that a basic understanding of front-end technologies is valued, enabling better collaboration with developers.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value, emphasized by the goal of revolutionizing the industry and improving fan experiences. Designs must prioritize user needs and satisfaction.

• Innovation & Evolution: The company prides itself on pushing the industry forward and leading its evolution, suggesting a culture that embraces new ideas and continuous improvement.

• Collaboration & Teamwork: The role requires close collaboration across departments, indicating a team-oriented environment where collective success is prioritized.

• Passion for Entertainment: A shared enthusiasm for live events, music, and sports is likely a strong cultural driver within this organization.

• Inclusion & Diversity: AEG explicitly states commitment to building a diverse and inclusive company, encouraging authenticity and belonging.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work seamlessly with product managers, engineers, and other stakeholders, fostering open communication and shared ownership.

• Feedback-Driven: The culture encourages seeking and providing constructive feedback, promoting a continuous learning and improvement cycle.

• Agile & Iterative: The product development process likely involves iterative design cycles, requiring flexibility and adaptability.

📝 Enhancement Note: The company culture appears to be a blend of fast-paced innovation driven by a passion for entertainment, coupled with a strong emphasis on collaboration, user focus, and diversity. Candidates should demonstrate an alignment with these values.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: The enterprise platform likely involves intricate workflows and diverse user roles, requiring sophisticated design solutions that maintain simplicity.

• Balancing User Needs and Business Goals: Effectively translating user motivations and pain points into designs that also meet critical business objectives and revenue targets.

• Adhering to Brand and System Standards: Maintaining consistency across a large platform while also pushing creative boundaries.

• Cross-functional Alignment: Ensuring buy-in and alignment from various stakeholders with potentially differing priorities.

• Fast-Paced Industry: Keeping pace with rapid changes in technology and the entertainment industry to ensure designs remain relevant and competitive.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunity to hone skills in complex system design, design system management, and user research methodologies.

• Industry Expertise: Gain deep knowledge of the live entertainment and ticketing ecosystem, a specialized and high-demand field.

• Strategic Influence: Develop abilities in influencing product strategy and roadmap decisions at a senior level.

• Mentorship: Opportunities to mentor junior designers and develop leadership capabilities.

• Training & Education: Access to training programs and education reimbursement for continuous professional development.

📝 Enhancement Note: The challenges presented are typical for senior roles in established tech companies, requiring strong problem-solving skills and adaptability. The growth opportunities are substantial, offering a clear path for career advancement within a leading entertainment technology company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex enterprise system. What were the biggest challenges, and how did you approach them?" (Focus on process, user research, and problem-solving).

• "How do you balance user needs with business objectives and technical constraints in your designs?" (Demonstrate strategic thinking and compromise).

• "Walk us through your process for contributing to or managing a design system." (Highlight your understanding of scalability, consistency, and collaboration).

Company & Culture Questions:

• "What interests you about AXS and the live entertainment industry?" (Research company mission, values, and recent news).

• "How do you contribute to a positive and collaborative team environment?" (Align with their emphasis on teamwork and inclusivity).

• "How do you stay updated on industry trends and emerging design technologies?" (Demonstrate a commitment to continuous learning).

Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of your career and design philosophy. Then, dive into your selected case studies, dedicating ample time to each.

• Narrative: Frame each project as a story – the problem, your approach, the solution, and the impact. Use clear visuals and concise explanations.

• Focus on Process: Emphasize why you made certain design decisions, not just what you designed. Discuss research, user testing, and iteration.

• Quantify Outcomes: Use metrics and data to support the success of your designs.

• Engage Your Audience: Be prepared to answer questions thoughtfully and engage in a discussion about your work. Practice your delivery to ensure it's smooth and confident.

📝 Enhancement Note: The interview process is structured to assess not only design skills but also strategic thinking, collaboration, and cultural fit. Thorough preparation of the portfolio presentation and anticipating strategy-based questions will be key.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application: Utilize the application link provided on the AEG Worldwide careers page.

• Portfolio Customization: Ensure your resume and cover letter highlight your 4-6 years of product design experience, specifically mentioning any experience in ticketing, live entertainment, or enterprise platforms. Tailor your resume to include keywords from the job description.

• Resume Optimization: Clearly articulate your achievements and responsibilities using action verbs and quantifiable results where possible. Ensure it highlights your expertise in Figma, user-centered design, and design system stewardship.

• Interview Preparation: Practice articulating your design process and presenting your portfolio. Prepare to discuss specific projects that demonstrate your ability to solve complex problems and collaborate effectively. Research AXS and AEG's mission, values, and recent initiatives.

• Company Research: Familiarize yourself with AXS's platform, its competitors, and the broader live entertainment and ticketing industry. Understand their commitment to fan experience and innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.