Senior Interaction / Product Designer

📍 Job Overview

Job Title: Senior Interaction / Product Designer

Company: CapTech Consulting

Location: Richmond, Virginia; Salt Lake City, Utah; United States

Job Type: Full-time

Category: Design Operations / Customer Experience Operations

Date Posted: April 27, 2026

Experience Level: Mid-Senior Level (3-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive the design of sophisticated, intuitive, and impactful digital brand experiences by leveraging product strategy and user-centered design methodologies.

• Collaborate closely with cross-functional teams, including researchers, developers, and analysts, to translate complex business goals and user needs into elegant, cohesive solutions.

• Develop and refine wireframes, prototypes, user journeys, and responsive interfaces for web and mobile products, ensuring adherence to best practices in usability and interaction design.

• Contribute to and evolve established design systems, while also championing the principles and benefits of accessible design throughout the project lifecycle.

📝 Enhancement Note: While the role title is "Senior Interaction / Product Designer," the responsibilities and required skills lean heavily into User Experience (UX) design, focusing on strategy, research synthesis, and detailed interface design. The "Operations" aspect is derived from the need to integrate with cross-functional teams, adhere to design systems (which are a form of operationalizing design), and ensure efficient, repeatable design processes for client delivery in a consulting environment. This is not a typical RevOps/SalesOps role but requires operational thinking for design execution.

📈 Primary Responsibilities

• Craft comprehensive user experience deliverables, including personas, customer journey maps, wireframes, interactive prototypes, and responsive web/mobile interface designs, adhering to established usability and interaction design best practices.

• Conceptualize and design new, engaging digital experiences for web and mobile applications, as well as extend and enhance existing designs within established design systems or frameworks.

• Develop and deliver clear, concise, and compelling presentations to clients and internal stakeholders, effectively communicating design rationale, strategic recommendations, and user-centric justifications.

• Actively participate in client consultations and internal team discussions, advocating for and educating stakeholders on the benefits of accessible design principles (e.g., WCAG).

• Provide insightful, constructive, and actionable feedback on design elements, including interactions, information architecture, content strategy, and overall alignment with business objectives and user needs.

• Conduct and synthesize user research, employing methodologies such as usability testing and surveys, to rigorously inform and validate design decisions throughout the product development lifecycle.

• Partner closely with development teams to ensure accurate implementation of design specifications, maintain design fidelity, and guarantee adherence to accessibility standards.

• Continuously research and analyze emerging design and technology trends, evaluating their relevance and potential application for client solutions and CapTech's service offerings.

• Explore, experiment with, and leverage AI-powered design tools and workflows to enhance creativity, improve efficiency, and amplify the impact of design solutions.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic design thinking and tactical execution, common in senior consulting roles. The mention of AI-powered design tools and exploring new approaches positions this as a forward-thinking role, requiring adaptability and continuous learning, which are key operational traits in fast-evolving tech environments.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Proven expertise in creating user experience deliverables such as personas, customer journeys, wireframes, and interactive prototypes.

• Advanced proficiency in Figma for detailed UI design, component creation, and prototyping is a mandatory requirement.

• Strong strategic thinking ability to translate complex business goals and user needs into effective design solutions.

• Excellent written, verbal, conceptual, and visual communication skills for presenting ideas and rationale to diverse audiences.

• Experience designing within and contributing to established design systems, ensuring consistency and scalability.

• Demonstrated ability to conduct and synthesize user research to inform design decisions and validate concepts.

• Understanding of best practices in usability and interaction design for both web and mobile platforms.

Preferred Skills:

• Experience designing developer-ready visual assets and UI components for efficient handoff.

• Familiarity with user research tools such as Optimal Workshop, UserTesting.com, or SurveyMonkey for data collection and analysis.

• Working knowledge of Agile product development lifecycles and methodologies, enabling seamless integration with development teams.

• Experience with other design and prototyping tools beyond Figma.

📝 Enhancement Note: The emphasis on Figma proficiency and a portfolio link is critical. The "plus" skills are very common in consulting UX roles and indicate the ideal candidate profile. The "3-5 years" experience aligns with a Senior level, requiring a solid foundation but also potential for growth.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio link is mandatory for application consideration, showcasing a range of sophisticated digital brand experiences.

• Portfolio projects should clearly demonstrate a progression from strategic thinking (product strategy, user research) through to detailed execution (wireframes, prototypes, UI design).

• Evidence of successful collaboration with cross-functional teams (developers, researchers) and how design solutions were integrated into product development workflows.

• Examples of how design decisions were informed by user needs, business goals, and accessibility best practices.

Process Documentation:

• Showcase examples of creating and iterating on user personas and customer journey maps to drive design strategy.

• Include case studies detailing the process of wireframing, prototyping, and user testing for iterative design improvements.

• Demonstrate experience in translating design concepts into developer-ready assets and UI components, ensuring design fidelity during implementation.

• Highlight experience in presenting design rationale and recommendations to clients, including methodologies for gathering and incorporating feedback.

📝 Enhancement Note: For a Senior UX/Product Designer role, especially in a consulting firm like CapTech, the portfolio is paramount. It serves as the primary evidence of their operational capability in executing design processes, collaborating effectively, and delivering client-ready solutions. The portfolio needs to show not just the final output, but the process and thinking behind it, especially regarding efficiency, collaboration, and user advocacy.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Generous Paid Time Off (PTO)

• Comprehensive Health Coverage

• Disability Insurance

• Paid Family Leave

• Extensive Learning & Development Programs: Includes certification/tuition support, on-demand digital courses, mentorship, and structured skill development paths.

• Modern Health Platform: Access to mental health and well-being resources, including 1:1 care, group sessions, and self-serve tools for employees and their families.

• Carrot Fertility Coverage: Inclusive family-forming benefits covering adoption, surrogacy, fertility treatments, and pregnancy, with potential employer-sponsored funds.

• Fringe Lifestyle Benefits: A company-paid stipend program allowing employees to choose personalized benefits such as streaming services, student loan repayment, travel, or fitness.

• Employee Resource Groups (ERGs): Opportunities to join employee-led committees focused on diversity, inclusion, and belonging.

• Philanthropic Partnerships: Engagement opportunities in community support and pro-bono projects.

Working Hours:

• Standard full-time role, typically around 40 hours per week. The company emphasizes flexibility and work-life balance, allowing remote work when compatible with CapTech and client needs. However, availability to work onsite at client locations or CapTech offices as requested is a requirement.

📝 Enhancement Note: The salary range is an estimate based on general market data for similar roles and locations. Actual compensation may vary based on specific experience, skills, and negotiation. The benefits package is extensive and a significant draw, particularly the focus on well-being, family formation, and personalized lifestyle stipends, which are attractive to senior professionals seeking work-life integration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting, Digital Transformation, Customer Experience (CX). CapTech operates within the professional services sector, helping Fortune 100 companies, mid-sized enterprises, and government agencies leverage technology for business advantage.

Company Size: CapTech is an award-winning firm, indicating a significant presence and established client base. While the exact number isn't provided, it suggests a mid-to-large sized consulting organization with multiple practice areas and offices.

Founded: Founded with a vision to create a consultancy based on enduring relationships, CapTech has grown into a national firm, demonstrating stability and a commitment to long-term client partnerships.

Team Structure:

• The CX team likely comprises a mix of UX/Product Designers, Researchers, Strategists, and potentially Content Strategists, working in a project-based or practice-aligned structure.

• Reporting structure would typically involve a Senior Manager or Director within the CX practice, with designers also reporting to Project Leads on specific client engagements.

Methodology:

• Data-driven decision-making is central, with emphasis on user research, analytics, and heuristic analysis to inform design strategies.

• Workflow planning and optimization are critical for client project delivery, focusing on efficient project execution, clear communication, and timely delivery of high-quality design artifacts.

• Automation and efficiency practices are encouraged, particularly through the exploration and adoption of AI-powered design tools and streamlined design system utilization.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: CapTech's emphasis on "strong relationships" and "achieving what's possible through technology" suggests a collaborative, client-focused, and innovation-driven culture. The consulting environment implies a dynamic pace, a need for adaptability, and a strong emphasis on delivering tangible business value for clients. The CX team's role is to be at the forefront of this value creation through exceptional user experiences.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as "Senior," indicating a level of autonomy, expertise, and the ability to mentor junior team members. A Senior Interaction/Product Designer is expected to lead design efforts on complex projects, influence product strategy, and serve as a key point of contact for clients on design-related matters.

Reporting Structure: The Senior Designer will likely report to a CX Practice Lead or a Director of Design, with project-specific reporting lines to Engagement Managers or Project Managers. They will also collaborate extensively with client-side product and development teams.

Operations Impact: The operations impact of this role lies in its contribution to the efficiency and effectiveness of CapTech's client delivery within the CX practice. By creating well-defined, user-centered, and accessible digital experiences, this role directly influences client satisfaction, project success, and the firm's reputation for delivering high-quality digital solutions. Furthermore, by contributing to design systems and exploring new tools/workflows, the role enhances the operational scalability and innovation capacity of the practice.

Growth Opportunities:

• Operations Skill Advancement: Opportunity to deepen expertise in specific areas of UX/Product Design, such as AI-driven design, inclusive design practices, or advanced prototyping techniques.

• Leadership Development: Potential to grow into a Lead Designer role on larger engagements, mentor junior designers, or contribute to the development of the CX practice's methodologies and standards.

• Specialization: Develop expertise in specific industries or digital product types that CapTech serves, becoming a subject matter expert within the firm.

• Client Relationship Management: Enhance skills in client communication, strategic consultation, and presenting design solutions that drive business outcomes.

📝 Enhancement Note: In a consulting context, "growth" often means taking on more complex projects, increasing client-facing responsibilities, and contributing to the firm's intellectual capital. The operations aspect here is about refining the design delivery process and enhancing the firm's capabilities.

🌐 Work Environment

Office Type: CapTech operates as a consulting firm, meaning the work environment is dynamic and often client-site based. However, they also maintain their own office spaces. The "Hybrid" work arrangement indicates a blend of remote work and in-office presence, either at CapTech offices or client locations.

Office Location(s): The job posting specifically lists Richmond, Virginia, and Salt Lake City, Utah, as potential locations where the candidate must be available to work onsite, alongside remote flexibility.

Workspace Context:

• The workspace is likely to be collaborative and fast-paced, characteristic of a consulting environment. This involves working closely with diverse teams on client projects.

• Access to standard design tools and technology will be provided, with an expectation for designers to be proficient and adaptable to new tools, including AI-powered design software.

• Opportunities for interaction with design peers, project teams, and client stakeholders will be frequent, fostering a dynamic and communicative work atmosphere.

Work Schedule: A standard 40-hour work week is expected, but project deadlines and client demands may require flexibility. The hybrid model allows for some control over work location, but onsite availability is a key component.

📝 Enhancement Note: The hybrid nature and client-site requirements are typical for consulting. The emphasis on collaboration and adaptability is crucial for success in this environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and, most importantly, your online portfolio to assess alignment with the required skills and experience.

• Portfolio Presentation/Walkthrough: An opportunity to present key projects from your portfolio, discussing your design process, strategic thinking, problem-solving approach, and the impact of your work. Be prepared to articulate your rationale behind design decisions.

• Skills-Based Interviews: Discussions focused on specific UX/Product Design skills, such as information architecture, interaction design, usability testing, and accessibility principles.

• Behavioral & Cultural Fit Interviews: Questions designed to assess your collaboration style, problem-solving abilities, communication skills, and how you align with CapTech's values and consulting culture.

• Client Scenario/Case Study (Potentially): You might be asked to walk through a hypothetical design challenge or discuss how you would approach a specific client problem.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your senior-level capabilities, diversity of experience, and alignment with the job description (e.g., complex digital experiences, client-facing work).

• Detail Your Process: For each project, clearly articulate the problem, your role, the methodologies used (research, ideation, prototyping, testing), your design decisions and their rationale, and the measurable outcomes or impact.

• Highlight Collaboration: Demonstrate how you worked with cross-functional teams and stakeholders, and how you incorporated their feedback.

• Emphasize Impact: Quantify results where possible (e.g., improved conversion rates, user satisfaction scores, efficiency gains). If quantitative data isn't available, focus on qualitative insights and strategic outcomes.

• Showcase Figma Proficiency: Ensure your Figma work is well-organized and clearly presented, potentially including interactive prototypes.

• Accessibility Focus: If applicable, highlight projects where accessibility was a key consideration and how you addressed it.

Challenge Preparation:

• Understand Consulting Dynamics: Be prepared to discuss how you handle client feedback, manage competing priorities, and work within project constraints.

• Articulate Strategy: Practice explaining the "why" behind your design choices, linking them directly to business objectives and user needs.

• Problem-Solving: Prepare to discuss how you approach ambiguous problems and develop structured solutions.

📝 Enhancement Note: The application process for a consulting role heavily emphasizes the portfolio and the ability to articulate a strategic, process-driven approach to design challenges. Candidates must demonstrate not only design skill but also consulting acumen.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Mandatory proficiency for UI design, wireframing, prototyping, and collaborative design sessions. This is the core tool for design creation and iteration.

• Prototyping Tools: Beyond Figma's capabilities, familiarity with tools like InVision, ProtoPie, or Adobe XD for more advanced or specific prototyping needs may be beneficial.

• Design System Tools: Understanding how to work with and contribute to design systems, often managed within Figma or dedicated platforms.

Analytics & Reporting:

• User Research Tools: Familiarity with platforms like UserTesting.com, Optimal Workshop, or SurveyMonkey for conducting user research, gathering feedback, and analyzing results.

• Analytics Platforms (Conceptual Understanding): While not a direct requirement, an understanding of how design impacts metrics in tools like Google Analytics or Adobe Analytics is valuable for demonstrating impact.

CRM & Automation:

• Agile Project Management Tools: Familiarity with tools like Jira or Asana for tracking design tasks, managing sprints, and collaborating with development teams.

• Collaboration Tools: Proficiency in tools like Slack, Microsoft Teams, and Confluence for day-to-day communication, documentation, and knowledge sharing.

📝 Enhancement Note: The explicit mention of Figma is a critical requirement. The other tools listed reflect the typical stack for a UX/Product Designer in a modern agency or consulting environment, emphasizing collaboration, research, and project management.

👥 Team Culture & Values

Operations Values:

• Client Focus: A primary value is delivering exceptional solutions and value to clients, requiring a deep understanding of their business needs and challenges.

• Collaboration & Teamwork: CapTech emphasizes working together across disciplines and with clients to achieve shared goals, fostering a supportive and integrated team environment.

• Innovation & Continuous Learning: There's a drive to stay at the forefront of technology and design trends, encouraging exploration of new tools and methodologies (e.g., AI in design).

• Excellence & Quality: A commitment to delivering high-quality, impactful work that meets rigorous standards for design, usability, and accessibility.

• Integrity & Relationships: Building trust and long-term partnerships with clients and colleagues through honest communication and reliable delivery.

Collaboration Style:

• Cross-functional Integration: Expected to work seamlessly with researchers, developers, strategists, and business analysts, actively participating in team discussions and design critiques.

• Feedback Exchange: An open culture for giving and receiving constructive feedback on designs, processes, and project approaches to drive continuous improvement.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings across projects and within the design community at CapTech.

📝 Enhancement Note: The culture at a consulting firm like CapTech is typically high-energy, results-oriented, and collaborative. The values are geared towards client success, professional development, and maintaining strong working relationships.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Needs with User Advocacy: Effectively navigating potentially conflicting client requirements with best practices for user experience and accessibility.

• Fast-Paced Project Environments: Adapting quickly to new clients, industries, project scopes, and tight deadlines inherent in consulting work.

• Design System Evolution: Contributing to and maintaining design systems while accommodating unique project requirements and integrating new patterns.

• Exploration of Emerging Technologies: Staying current with and effectively applying rapidly evolving technologies like AI in design workflows amidst project demands.

Learning & Development Opportunities:

• Specialized Skill Development: Access to training programs, certifications, and courses to deepen expertise in areas like advanced prototyping, inclusive design, UX research methodologies, or AI design tools.

• Industry Exposure: Working across a variety of clients and industries provides broad exposure to different business challenges and technological landscapes.

• Mentorship Programs: Opportunities to be mentored by senior design leaders or to mentor junior designers, fostering leadership and knowledge transfer.

• Conference Attendance: Potential to attend industry conferences (e.g., UXPA, AIGA) to learn about the latest trends and network with peers.

📝 Enhancement Note: The challenges are typical of a senior role in consulting, requiring strong problem-solving, adaptability, and strategic thinking. The growth opportunities are geared towards professional development and career advancement within the firm and the broader design industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you approach it, and what was the outcome?" (Focus on your negotiation, communication, and solution-finding process.)

• "How would you approach designing a new feature for a [specific industry, e.g., FinTech] application, starting from scratch?" (Be ready to outline your research, ideation, prototyping, and testing phases.)

Company & Culture Questions:

• "What interests you about CapTech Consulting and this specific role?" (Research CapTech's recent projects, values, and express how your skills align.)

• "How do you stay current with design trends, especially emerging technologies like AI in design?" (Be prepared to discuss specific resources, tools, and your experimental approach.)

Portfolio Presentation Strategy:

• Storytelling: Structure your portfolio presentations as compelling narratives, clearly outlining the problem, your role, the process, the solution, and the impact.

• Visual Clarity: Use high-quality visuals and concise annotations. Ensure interactive prototypes are functional and easy to navigate.

• Process Focus: Emphasize your thought process, decision-making rationale, and how you adapted to challenges. Show, don't just tell, your methodology.

• Quantify Impact: Present metrics or tangible outcomes wherever possible. If not, articulate the strategic or user experience improvements.

• Conciseness: Be mindful of time. Practice delivering your presentations efficiently, hitting the key points without getting bogged down in excessive detail.

📝 Enhancement Note: Interview preparation for a senior consulting role requires demonstrating not only design expertise but also strategic thinking, client management skills, and a deep understanding of user-centered processes. The portfolio presentation is a critical component of assessing these capabilities.

📌 Application Steps

To apply for this Senior Interaction / Product Designer position:

• Submit your application through the provided link on SmartRecruiters.

• Portfolio Customization: Ensure your online portfolio is up-to-date, easily accessible, and highlights projects that best demonstrate your senior-level UX/Product Design skills, strategic thinking, and experience with complex digital experiences. Tailor your project selection to align with CapTech's focus on technology consulting and client success.

• Resume Optimization: Refine your resume to clearly articulate your 3-5 years of experience, specific accomplishments in interaction and product design, proficiency in Figma, and any experience in consulting or agency environments. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio projects, focusing on your design process, strategic rationale, and the impact of your work. Prepare to discuss your experience with user research, accessibility, design systems, and working within Agile frameworks.

• Company Research: Thoroughly research CapTech Consulting, understanding their mission, values, industry focus, and recent work. Be prepared to articulate why you are a good fit for their culture and how you can contribute to their client success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.