Senior Design Manager – Digital + Conversational UX Design

CVS Health
Full-time•$130k-284k/year (USD)•Boston, United States

📍 Job Overview

Job Title: Senior Design Manager – Digital + Conversational UX Design

Company: CVS Health

Location: Boston, Massachusetts, United States; Woonsocket, Rhode Island, United States; Hartford, Connecticut, United States

Job Type: FULL_TIME

Category: Design Management / User Experience (UX) Operations

Date Posted: 2026-02-25

Experience Level: 7+ years of design experience, 3+ years in people management

Remote Status: On-site

🚀 Role Summary

  • Lead and mentor a team of experience designers focused on delivering accessible, high-impact digital and conversational healthcare solutions.

  • Drive design quality, consistency, and user-centered outcomes through hands-on coaching, team development, and delivery management.

  • Partner closely with cross-functional teams to integrate user research and analytics into design decisions, supporting product roadmaps.

  • Champion the evolution of UX practices and foster a human-centered design culture to enhance usability and end-user satisfaction.

  • This role may specifically support Aetna's conversational design initiatives and member-facing digital experiences, including chat functionalities and contact center tools.

📝 Enhancement Note: While the job title is "Senior Design Manager – Digital + Conversational UX Design," the core responsibilities and required skills align with a leadership role within a User Experience (UX) or Design Operations function, emphasizing the management of design processes, team development, and the strategic integration of user research and analytics into product delivery. The "Operations" aspect is derived from the management of design workflows, team efficiency, and the systematic application of UX best practices across multiple product lines.

📈 Primary Responsibilities

  • Manage and mentor a team of experience designers, providing guidance, feedback, and professional development opportunities.

  • Oversee the end-to-end design process for digital and conversational UX initiatives, ensuring adherence to quality standards and project timelines.

  • Collaborate with Product Management, Engineering, Research, and Marketing teams to define user needs and translate them into intuitive and effective design solutions.

  • Champion user-centered design principles and methodologies, ensuring that user research and data analytics inform design decisions.

  • Drive the development and implementation of design systems and style guides to ensure consistency

Application Requirements

Candidates must have 7+ years of hands-on design experience, including 3+ years in a people management role, with specific experience in Chat and Conversational UX. Required qualifications also include demonstrated success coaching designers, proficiency in tools like Figma and accessibility standards (WCAG), and strong collaboration skills.