Senior Content Designer (6 Month FTC)

📍 Job Overview

Job Title: Senior Content Designer (6 Month FTC)

Company: Trustpilot

Location: Edinburgh, Scotland, United Kingdom

Job Type: Contract / Temporary

Category: Content Design / UX Writing

Date Posted: May 11, 2026

Experience Level: Mid-Senior Level

Remote Status: Hybrid

🚀 Role Summary

• Drive the creation and refinement of user-centric content for Trustpilot's B2B business customers, directly impacting adoption and revenue.

• Shape product narratives and user journeys through strategic content design, collaborating closely with product, engineering, and research teams.

• Lead initiatives in applying AI to content design workflows and prompt engineering for new product features.

• Conduct content audits, define UX guidance, and contribute to information architecture to enhance the overall user experience.

• Develop and execute A/B tests for in-product content to validate hypotheses and optimize for business goals.

📝 Enhancement Note: While the core description focuses on content design, the emphasis on driving business goals (revenue, adoption), strategic thinking, and collaboration with product teams positions this role within a broader GTM and product operations context. The role requires a deep understanding of how content influences user behavior and business outcomes in a B2B SaaS environment.

📈 Primary Responsibilities

• Design, write, and edit clear, compelling, and data-driven in-product content across user flows, interface language, navigational elements, and product terminology for Trustpilot Business.

• Develop and execute a B2B product content strategy, including regular testing to validate and iterate on content effectiveness and user engagement.

• Collaborate daily with cross-functional stakeholders, including Product Managers, UX Designers, Researchers, Product Marketing, and Data Analysts, to ensure content aligns with product vision and business objectives.

• Contribute to the development of product narratives, squad direction, and overall product strategy through strong partnerships and documentation.

• Lead the integration of AI into content design processes, including designing prompts, developing prompt libraries, and exploring AI-driven content optimization.

• Conduct UX content audits and contribute to information architecture, defining UX guidance to ensure consistency and efficacy of the user experience.

• Participate in design sessions, creating wireframes and high-fidelity mockups in Figma to visualize content integration within the product.

• Lead and participate in content critique sessions with UX design peers and other content designers to foster continuous improvement and maintain high-quality standards.

• Prioritize and manage multiple projects with varying timelines, ensuring timely delivery of high-impact content aligned with significant organizational goals.

📝 Enhancement Note: The responsibilities highlight a strategic approach to content design, extending beyond mere writing to encompass strategy development, AI integration, and direct contribution to product direction. This implies a need for strong analytical skills to measure content impact, a key GTM operations competency.

🎓 Skills & Qualifications

Education: No specific degree mentioned, but a Bachelor's degree in English, Communications, UX Design, or a related field is often preferred for such roles.

Experience: Substantial experience in content design and/or UX writing, with a focus on B2B SaaS products. Proven track record of delivering tangible business results through content.

Required Skills:

• Substantial experience in content design and/or UX writing.

• Demonstrated ability to produce content that has driven tangible business results (e.g., increased revenue, adoption rates).

• Excellent English communication, presentation, and interpersonal skills for effective collaboration with diverse stakeholders.

• High proficiency with UX design tools, particularly Figma, for wireframing and mockups.

• Experience working in ambiguous environments with significant stakeholder input.

Preferred Skills:

• Curiosity and experience in adopting AI into content design workflows, including prompt engineering, algorithmic governance, or answer engine optimization.

• Experience writing and designing for business customers in the UK and US markets.

• Experience in shaping product narratives and influencing squad direction.

• Familiarity with information architecture and UX auditing.

• Experience with A/B testing content for optimization.

📝 Enhancement Note: The emphasis on "tangible business results" and "driving decisions in a squad" strongly suggests that candidates will be evaluated on their ability to connect content work to measurable business outcomes, a critical aspect of operations roles. The preference for AI integration points towards a forward-thinking approach to content strategy.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct projects demonstrating end-to-end content design process for B2B products.

• Include case studies highlighting specific business goals (revenue, adoption, engagement) and how your content directly contributed to achieving them.

• Detail your process for defining product narratives, conducting content audits, and developing information architecture.

• Present examples of in-product content (UI text, flows, error messages, onboarding sequences) with explanations of the strategic thinking behind them.

Process Documentation:

• Clearly articulate your methodology for user research and how it informs content design decisions.

• Provide examples of how you have collaborated with product managers, designers, and engineers to develop and implement content strategies.

• Demonstrate your approach to A/B testing content and analyzing results to drive iterative improvements.

• Show examples of your work with AI, such as prompt design or optimization techniques, and their impact on content creation or user experience.

📝 Enhancement Note: A robust portfolio is crucial for this role, as it will be the primary tool for assessing a candidate's ability to link content strategy to measurable business impact, a core requirement for operations and GTM functions. The expectation for AI integration in the portfolio is a key differentiator.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Content Designers on a fixed-term contract in Edinburgh, Scotland, this role could range from £50,000 to £70,000 per annum, pro-rated for a 6-month contract. This estimate considers the experience level, specialized skills (including AI), and the demanding nature of B2B product content strategy within a FTSE-250 company.

Benefits:

• Flexible working options to support work-life balance.

• Competitive compensation package, including a bonus.

• 25 days of holiday per year, increasing to 28 days after two years of employment.

• Two paid volunteering days per year for community engagement.

• Comprehensive learning and development opportunities through Trustpilot Academy and Blinkist.

• Pension scheme and life insurance.

• Health cash plan, online GP service, and a 24/7 Employee Assistance Plan.

• Full access to Headspace for mental well-being.

• Paid parental leave.

• Season ticket loan and a cycle-to-work scheme for commuting.

• Access to office snacks and refreshments.

• Regular social events and opportunities to connect with colleagues.

• Access to over 4,000 employee discounts on various goods and services.

Working Hours: The role is likely based on a standard 40-hour work week, with flexibility offered to accommodate work-life balance and potentially project-specific demands.

📝 Enhancement Note: Salary is estimated based on typical UK rates for senior-level contract roles in creative/technical fields, adjusted for location and the specialized nature of the role. The benefits package is extensive, reflecting Trustpilot's commitment to employee well-being and professional development, which are key considerations for operations professionals seeking a supportive work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Online Reviews / SaaS / Technology. Trustpilot operates in the competitive online reputation management and customer feedback space, providing a SaaS platform for businesses globally. This context means a strong focus on data, user experience, and growth metrics, all of which are influenced by effective content.

Company Size: FTSE-250 company, indicating a large, established organization with significant market presence and resources. This size implies structured processes, opportunities for impact, and potential for cross-functional collaboration across numerous departments.

Founded: 2007. Trustpilot has a mature history, evolving from a startup to a publicly traded company, suggesting a blend of innovative spirit and established corporate practices.

Team Structure:

• The role is part of a UX or product-led team, implying close collaboration with Product Designers, Researchers, and Product Managers.

• The Senior Content Designer will likely work within specific "squads" focused on particular product areas or customer journeys.

Methodology:

• Data-driven decision-making is a core tenet, with content effectiveness measured through A/B testing and analysis of business results.

• Agile methodologies are likely employed, with regular sprints, stand-ups, and iterative development cycles.

• A strong emphasis on user-centric design and continuous improvement of the customer experience.

• Growing adoption of AI tools and processes within design and content workflows.

Company Website: https://business.trustpilot.com/

📝 Enhancement Note: Trustpilot's position as a FTSE-250 company in the SaaS review platform industry suggests a data-intensive, customer-focused culture. Operations professionals will find alignment with the company's emphasis on measurable results, process optimization, and cross-functional collaboration to drive business growth.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior-level individual contributor. It requires a high degree of autonomy, strategic thinking, and the ability to lead initiatives, particularly in content strategy and AI integration. It sits at the intersection of design, product, and marketing operations, requiring a blend of creative and analytical skills.

Reporting Structure: The Senior Content Designer will likely report to a Head of Content Design, UX Lead, or a Product Design Manager. They will work closely with Product Managers and Engineering Leads within their assigned squads.

Operations Impact: The Senior Content Designer's work directly impacts key business objectives such as customer acquisition, user adoption, retention, and ultimately, revenue. By improving the clarity and effectiveness of in-product communication, they enhance the user experience, reduce support friction, and drive desired user behaviors.

Growth Opportunities:

• Specialization: Deepen expertise in AI-driven content design, product narrative shaping, or B2B SaaS content strategy.

• Leadership: Transition into a Lead Content Designer role, mentoring junior designers, or managing a content design team.

• Cross-functional Moves: Potentially move into Product Management, UX Strategy, or Product Marketing roles, leveraging a strong understanding of user needs and business objectives.

• Skill Development: Access to Trustpilot Academy and Blinkist, plus opportunities to lead design sessions and content critiques, foster continuous learning.

📝 Enhancement Note: The role offers significant growth potential, particularly for operations-minded individuals who can demonstrate strategic impact and leadership. The emphasis on B2B product strategy and AI integration positions this role as a valuable stepping stone for those looking to advance in product-centric operations or leadership roles.

🌐 Work Environment

Office Type: The role is based in Edinburgh, with a hybrid work arrangement. This suggests a modern office environment designed to facilitate collaboration and team interaction, complemented by the flexibility of remote work.

Office Location(s): Edinburgh, Scotland, United Kingdom. The office is centrally located, offering accessibility and amenities.

Workspace Context:

• Expect a collaborative environment where daily interaction with engineers, designers, product managers, and researchers is standard.

• Access to standard UX tools, including Figma, will be provided.

• Opportunities to engage in design sessions, workshops, and team social events.

• The hybrid model allows for a balance between in-office collaboration and focused, remote work.

Work Schedule: The standard working hours are approximately 40 hours per week, with flexibility offered. This allows operations professionals to manage their time effectively, balancing project deadlines with personal commitments.

📝 Enhancement Note: The hybrid model in a central Edinburgh office provides a balance of structured collaboration and individual focus, ideal for operations roles that require deep work alongside cross-functional engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios. This stage assesses basic qualifications and alignment with the role's core requirements.

• Hiring Manager Interview: A discussion focusing on your experience, approach to content design, and understanding of B2B products. Be prepared to articulate your strategic thinking.

• Portfolio Presentation & Skills Assessment: A dedicated session where you present your portfolio, showcasing specific case studies. This is where you demonstrate your ability to drive business results through content. Expect to discuss your process, challenges, and how you've used tools like Figma. This may include a practical exercise or a deep dive into a specific project.

• Cross-functional Interviews: Meetings with peers from Product Design, Product Management, Engineering, or Product Marketing to assess your collaboration style and ability to integrate into the team.

• Final Interview: Potentially with a senior leader to discuss cultural fit and long-term potential.

Portfolio Review Tips:

• Quantify Impact: For each project, clearly state the business goal, your specific contribution, the metrics you influenced, and the ROI or tangible results achieved. Use numbers and data wherever possible.

• Showcase Process: Detail your end-to-end process: research, strategy, ideation, design, testing, and iteration. Explain why you made certain decisions.

• Highlight B2B Focus: Emphasize projects involving B2B customers, complex technical products, or business-oriented outcomes.

• Demonstrate Figma Proficiency: Include examples of wireframes, mockups, or prototypes where you've integrated content effectively.

• Address AI Integration: If you have experience with AI in content design, dedicate a section to showcasing your approach, tools, and any results. If not, articulate your curiosity and how you'd approach learning it.

• Tell a Story: Structure your portfolio presentations as compelling narratives that highlight the problem, your solution, and the impact.

Challenge Preparation:

• Be ready for a potential design challenge or a deep dive into a hypothetical scenario. Focus on how you would approach a complex, ambiguous problem, involving multiple stakeholders and aiming for measurable business outcomes.

• Practice articulating your thought process clearly and concisely.

• Prepare to discuss your approach to AI in content design and how you would implement it within Trustpilot's context.

• Research Trustpilot's B2B offerings and target audience to tailor your responses and demonstrate genuine interest.

📝 Enhancement Note: The emphasis on portfolio review and potential design challenges underscores the practical, results-oriented nature of this role. Operations candidates should highlight their ability to quantify impact and manage complex projects.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, mockups, prototyping, and collaborative design. Proficiency is a must.

• Content Management Systems (CMS): While not explicitly mentioned, familiarity with CMS platforms used for managing website or in-product content is beneficial.

• AI Tools: Specific AI platforms for prompt engineering, content generation, or optimization are highly desirable. Examples could include tools for prompt libraries, AI-assisted writing, or AI-driven A/B testing analysis.

Analytics & Reporting:

• Data Analytics Platforms: Familiarity with tools like Google Analytics, Amplitude, or similar product analytics platforms to understand user behavior and measure content impact.

• A/B Testing Tools: Experience with tools like Optimizely, VWO, or in-house A/B testing frameworks to design and analyze content experiments.

• Reporting Dashboards: Ability to interpret data from dashboards and translate insights into actionable content improvements.

CRM & Automation:

• CRM Systems: Understanding how content impacts CRM data and customer journeys (e.g., Salesforce, HubSpot) is a plus.

• Workflow Automation: Awareness of how content integrates into automated workflows, particularly in marketing or customer success.

📝 Enhancement Note: This role requires a strong command of design tools like Figma and a growing proficiency in AI-related technologies. For operations professionals, understanding how content data integrates with analytics and CRM systems is key to demonstrating business impact.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep focus on understanding and serving the needs of Trustpilot's business customers.

• Data-Driven: Decisions are grounded in data and measurable results, with a commitment to continuous improvement.

• Collaboration: Working effectively across diverse teams (product, engineering, marketing, research) to achieve shared goals.

• Innovation: Embracing new technologies and methodologies, particularly AI, to enhance processes and outcomes.

• Clarity & Precision: Valuing clear, concise communication and design that empowers users.

Collaboration Style:

• Cross-functional Integration: Actively engaging with all relevant departments to ensure content aligns with product strategy and business objectives.

• Feedback-Driven: Openness to receiving and providing constructive feedback through design critiques and collaborative sessions.

• Proactive Communication: Regularly updating stakeholders on progress, challenges, and insights.

• Agile & Iterative: Embracing a flexible approach, adapting to changing requirements and iterating based on feedback and data.

📝 Enhancement Note: Trustpilot's values of customer centricity, data-driven decision-making, and innovation align perfectly with the core principles of revenue and product operations. Candidates who can demonstrate these values in their approach to content design will be highly valued.

⚡ Challenges & Growth Opportunities

Challenges:

• Ambiguity & Prioritization: Navigating complex projects with evolving requirements and multiple stakeholders, requiring strong organizational and prioritization skills.

• AI Integration: Developing practical, impactful applications of AI in content design, which is a rapidly evolving field.

• Measuring ROI: Clearly demonstrating the direct business impact and ROI of content design initiatives to justify resources and prove value.

• B2B Nuances: Tailoring content effectively for sophisticated business audiences with specific needs and technical understanding.

Learning & Development Opportunities:

• AI Content Strategy: Opportunity to become a leader in AI-driven content for B2B SaaS products.

• Product Strategy Influence: Deepen involvement in shaping product direction through strategic content input.

• Cross-functional Expertise: Gain exposure to product management, engineering, and marketing operations.

• Mentorship: Potential to mentor junior designers and receive guidance from senior leaders.

• Industry Trends: Stay at the forefront of UX writing and content design trends, including AI's impact.

📝 Enhancement Note: The challenges presented are typical of senior roles in fast-paced tech environments and offer significant opportunities for growth. For operations professionals, these challenges are familiar territory, requiring strategic problem-solving and a focus on measurable outcomes.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used content design to significantly impact a key business metric like revenue or adoption for a B2B product. What was your process, what were the results, and how did you measure them?" (Focus on quantifiable results and your strategic approach.)

• "How would you approach developing a content strategy for a new feature or product with a high degree of ambiguity and multiple stakeholder inputs?" (Highlight your process for managing ambiguity and stakeholder alignment.)

Company & Culture Questions:

• "Based on your research, what do you see as the biggest content challenges for Trustpilot's B2B customers, and how would you address them?" (Showcase your understanding of Trustpilot and its market.)

• "How do you ensure your content design work aligns with broader company values like 'Customer Centricity' and 'Data-Driven'?" (Connect your work to company culture and operational principles.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Problem -> Your Solution (Process & Design) -> Impact (Metrics & Results).

• Quantify Everything: For each case study, clearly state the business goal, your role, the specific actions you took, and the measurable outcomes.

• Show, Don't Just Tell: Use visuals (screenshots, mockups, user flows) to illustrate your work and its integration into the product.

• AI Focus: If you have AI experience, dedicate specific slides to showcasing your prompt design, AI integration strategies, and any observed efficiencies or improvements. Clearly articulate your learning curve if this is a new area.

• Conciseness: Be mindful of time. Focus on the most impactful projects and key takeaways. Prepare to answer detailed questions about your process and decisions.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strategic, data-driven, and collaborative approach to content design, directly linking your work to business outcomes – the hallmarks of successful operations professionals.

📌 Application Steps

To apply for this operations-adjacent content design position:

• Submit your application through the Trustpilot careers portal, ensuring your resume and portfolio are uploaded.

• Portfolio Customization: Tailor your portfolio to highlight B2B product content design projects that demonstrate measurable business impact (revenue, adoption). Specifically showcase any experience with AI prompt design or integration.

• Resume Optimization: Ensure your resume clearly articulates your experience in content design, UX writing, Figma, stakeholder management, and driving business results. Use keywords from the job description.

• Interview Preparation: Practice articulating your content design process, strategic thinking, and ability to quantify impact. Prepare specific examples for behavioral questions and be ready to walk through your portfolio.

• Company Research: Thoroughly research Trustpilot's B2B offerings, target audience, and company culture to demonstrate genuine interest and alignment. Understand their current market position and how content plays a role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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