Retail Custom Picture Framer

📍 Job Overview

Job Title: Retail Custom Picture Framer
Company: Michaels Stores
Location: Great Falls, Montana, United States
Job Type: PART_TIME
Category: Retail Operations / Creative Services
Date Posted: December 08, 2025
Experience Level: Entry-Level to 2 Years
Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build lasting relationships by providing expert custom framing solutions and a memorable shopping experience.
• Execute sales and production targets by leveraging elevated design principles and understanding customer needs to offer tailored art and framing solutions.
• Ensure operational excellence through adherence to Standard Operating Procedures (SOPs), maintaining store standards, and contributing to inventory management and shrink reduction initiatives.
• Uphold a positive and productive work environment by demonstrating excellent customer service, teamwork, and a commitment to company values.

📝 Enhancement Note: This role is positioned within a retail environment, focusing on the specialized area of custom picture framing. While not a traditional "Revenue Operations" or "Sales Operations" role, it requires strong customer-facing sales skills, operational adherence, and a focus on customer experience – all critical components that contribute to overall business performance and revenue generation within the retail context. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, akin to a GTM strategy for in-store services.

📈 Primary Responsibilities

• Develop and nurture customer relationships by actively engaging them in the custom framing design process, understanding their vision, and translating it into high-quality, personalized framing solutions.
• Achieve individual sales and production goals by effectively communicating the value of custom framing services, upselling complementary products, and ensuring timely order completion.
• Maintain a safe, clean, and well-organized store environment, including the ready-made frame department, SISO (Ship-from-Store) areas, and directed replenishment zones, to enhance the customer shopping experience.
• Operate the cash register accurately, execute all cash handling procedures to company standards, and assist with omnichannel fulfillment processes (e.g., online order pickup, shipment).
• Support and adhere to all company policies, including Standard Operating Procedures (SOPs), loss prevention, safety programs, and inventory management initiatives, to minimize shrink and ensure a secure environment.

📝 Enhancement Note: The primary responsibilities highlight a blend of sales, customer service, and operational duties. The emphasis on "Elevated ABC Deliver" and "personal designer" points to a consultative sales approach within the framing service. Fulfillment of framing orders with high quality and on time is a critical operational metric.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.
Experience:

• Minimum of 0-2 years of experience in a customer-facing role.
• Demonstrated ability to learn and apply new skills quickly.

Required Skills:

• Basic computer proficiency for operational tasks and order processing.
• Competency in basic measuring skills to ensure accurate framing specifications.
• Ability to safely and effectively operate framing equipment, including a glass cutter and heat press.
• Strong interpersonal and communication skills to engage with customers and team members.
• Ability to maintain a positive and respectful attitude, even in challenging situations.
• Capacity to adhere to Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Prior retail sales experience, with a proven track record of assisting customers and driving sales.
• Experience in selling products and/or services, demonstrating an understanding of consultative selling techniques.
• Familiarity with inventory management and visual merchandising principles.
• Basic understanding of design principles or an eye for aesthetics.

📝 Enhancement Note: The required skills are foundational for a retail associate, with specific emphasis on the technical aspects of picture framing. Preferred skills indicate a desire for candidates who can immediately contribute to sales performance and operational efficiency. The "0-2 years" experience level suggests this is an entry-level to early-career position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "operations portfolio" is not explicitly required for this entry-level retail role, candidates are expected to demonstrate their ability to follow processes and deliver quality results.
• Evidence of attention to detail in previous work or projects, particularly related to accuracy and quality, will be beneficial.
• Ability to showcase understanding of process adherence through examples of following instructions or SOPs in past roles.
• Examples of customer interaction and problem-solving that highlight a commitment to customer satisfaction.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to established processes and procedures, as demonstrated in previous work experiences.
• Familiarity with following step-by-step instructions for order fulfillment, equipment operation, and customer service protocols will be assessed.

📝 Enhancement Note: For this specific role, a traditional operations portfolio (e.g., process maps, dashboards, ROI analyses) is unlikely to be a requirement. Instead, the "portfolio" will be demonstrated through interview responses, past work examples, and the ability to articulate how one follows established procedures. The focus is on practical application of skills rather than formal documentation.

💵 Compensation & Benefits

Salary Range: As this is a PART_TIME retail position in Great Falls, Montana, the estimated hourly wage would likely fall within the range of $13.00 - $16.00 per hour. This estimate is based on current retail wage benchmarks for entry-level positions in similar geographic locations and the nature of the specialized framing service.

Benefits:

• Health Insurance: Medical, dental, and vision coverage are available for team members.
• Paid Time Off: Accrued paid time off for eligible employees.
• Tuition Assistance: Support for continuing education and skill development.
• Employee Discounts: Generous discounts on Michaels products and services.
• Other benefits may include retirement savings plans and employee assistance programs.

Working Hours: This is a PART_TIME position. Actual hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The role is structured around 40 hours per week as a maximum for full-time equivalent, but part-time hours will be less.

📝 Enhancement Note: The salary range is an estimation based on general retail industry standards for part-time roles in Montana. Specific compensation will be detailed during the hiring process. The benefits listed are typical for a large retail organization like Michaels.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail (Specialty Retail)
Company Size: Large (Over 10,000 employees)
Founded: 1973, headquartered in Irving, Texas. Michaels is a leading North American retailer dedicated to "fueling the joy of creativity and celebration."

Team Structure:

• The Retail Custom Picture Framer will be part of a store-based team, likely reporting to a Framing Department Manager or Store Manager.
• Collaboration will occur daily with fellow retail associates, including cashiers, floor staff, and potentially other specialized roles within the store.
• The role requires interaction with a diverse customer base, contributing to the overall store's customer service and sales objectives.

Methodology:

• Emphasis on customer-centric service, aiming to create memorable experiences and build loyalty through personalized solutions.
• Adherence to established Standard Operating Procedures (SOPs) for consistent execution of tasks, quality control, and operational efficiency.
• A focus on visual merchandising and store presentation to create an inviting and easy-to-shop environment.
• Data-driven insights may be used at a store level for sales performance and inventory management, though direct involvement from this role might be limited to reporting sales figures.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates in a highly competitive retail market, emphasizing creativity, customer engagement, and a strong brand presence. The culture likely values creativity, teamwork, and a customer-first approach.

📈 Career & Growth Analysis

Operations Career Level: This role is at an entry-level or early-career stage within a retail operations framework. It focuses on direct customer interaction, service delivery, and the operational execution of a specialized in-store service (custom framing).

Reporting Structure: Typically reports to a Store Manager or a dedicated Framing Department Manager. This structure provides direct supervision and opportunities for feedback on performance.

Operations Impact: While not directly managing large-scale revenue operations, this role significantly impacts store-level revenue through direct sales of custom framing services and by contributing to overall customer satisfaction and repeat business. Positive customer experiences in the framing department can drive ancillary sales and enhance brand loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom picture framing techniques, design principles, and customer consultation.
• Advancement: Potential to advance into a Framing Department Lead or Manager role, overseeing operations, sales, and team members within the department.
• Cross-Training: Possibility of cross-training in other store functions, such as visual merchandising or inventory management, to broaden retail operational experience.
• Transfer Opportunities: Potential to transfer to other Michaels store locations or explore roles within the broader Michaels Companies if opportunities arise.

📝 Enhancement Note: Growth within this role is primarily focused on mastering the craft of custom framing and excelling in customer-facing retail operations. Opportunities for leadership within the store environment exist for high performers.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and the dedicated custom framing area within the store.

Office Location(s): The specific store location is 1601 Market Place Dr Ste 25, Great Falls, MT. This is a customer-facing environment.

Workspace Context:

• The environment is dynamic, with constant customer interaction and a focus on creating a welcoming atmosphere.
• The framing shop is equipped with specialized tools and machinery, requiring adherence to safety protocols.
• Opportunities for collaboration exist with other store team members, particularly during busy periods, truck unloads, and stock replenishment.

Work Schedule: This is a PART_TIME position. Work hours will vary and may include evenings, weekends, and early mornings, as required by business needs. The role involves standing for extended periods and physical tasks.

📝 Enhancement Note: The work environment is typical of a busy retail store, demanding flexibility, customer focus, and the ability to handle physical tasks. The framing area is a specialized zone within this environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess basic qualifications and experience.
• In-Person Interview: Typically involves a conversation with the Store Manager or Framing Department Manager. This will likely include questions about your customer service philosophy, retail experience, and interest in custom framing.
• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to problem-solving and customer interaction.
• Practical Demonstration (Potential): Depending on the store's process, you might be asked to handle a simulated customer interaction or discuss how you would approach a framing consultation.
• Final Offer: Based on the interview and assessment, a conditional offer of employment may be extended.

Portfolio Review Tips:

• While a formal portfolio isn't expected, be prepared to discuss your past work experiences with specific examples that demonstrate:
  • Customer Service Excellence: How you've gone above and beyond for customers.
  • Problem-Solving: Instances where you've resolved customer issues effectively.
  • Attention to Detail: Examples where precision and accuracy were crucial.
  • Process Adherence: How you've followed instructions or SOPs.
  • Sales Aptitude: Any experience in selling products or services and achieving targets.
• Frame your experiences using the STAR method (Situation, Task, Action, Result) to provide clear and concise examples.

Challenge Preparation:

• Be ready to discuss how you would handle common retail scenarios, such as:
  • A customer who is unsure about their framing choices.
  • Managing multiple customer requests simultaneously.
  • Dealing with a product inquiry you don't immediately know the answer to.
  • Ensuring safety protocols are followed in the framing area.
• Practice articulating your understanding of the Michaels brand and its commitment to creativity and customer satisfaction.

📝 Enhancement Note: The interview process for this role is geared towards assessing customer service skills, practical abilities, and cultural fit within a retail environment. Candidates should focus on highlighting relevant customer-facing experience and a willingness to learn specialized skills.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Glass cutter, mat cutter, framing tools (e.g., staple guns, jointers), heat press. Proficiency in operating these safely and effectively is a core requirement.
• Measuring Tools: Tape measures, rulers, calipers for precise measurements.
• Cash Register/POS System: For processing transactions, handling cash, and potentially managing customer orders.
• Basic Computer Systems: For accessing company systems, order management, and communication.

Analytics & Reporting:

• Primarily focused on individual sales performance and order completion rates.
• Store-level reporting on sales, inventory, and operational metrics managed by store leadership.

CRM & Automation:

• The store's Point of Sale (POS) system may have basic CRM functionalities for customer order history.
• Automation is primarily related to the use of equipment for framing production.

📝 Enhancement Note: The technology stack for this role is highly specialized towards the craft of custom framing and standard retail point-of-sale operations. Proficiency with manual tools and a willingness to learn specialized machinery are key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to create memorable experiences.
• Creativity & Passion: Embracing the joy of creativity and helping customers bring their artistic visions to life.
• Teamwork & Respect: Collaborating effectively with colleagues, maintaining a positive attitude, and fostering an inclusive environment.
• Quality & Craftsmanship: Commitment to producing high-quality custom framing solutions that meet customer expectations.
• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all actions.

Collaboration Style:

• Customer-Centric: All team interactions, whether with customers or colleagues, should aim to be helpful, positive, and solution-oriented.
• Process-Oriented: Working collaboratively to ensure adherence to SOPs for consistent service delivery and operational efficiency.
• Supportive: Assisting team members during busy periods, sharing knowledge, and contributing to a positive store atmosphere.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational efficiency and strong customer service. The values are geared towards fostering a positive and productive work environment that supports both personal creativity and business objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, order production, cash handling, and general store duties simultaneously.
• Customer Expectations: Meeting diverse customer aesthetic preferences and budget constraints for custom framing.
• Technical Skill Development: Mastering the intricacies of framing equipment and techniques to ensure high-quality output.
• Retail Seasonality: Adapting to fluctuating customer traffic and demand throughout the year, especially during peak seasons.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, and design best practices.
• Customer Consultation Skills: Developing proficiency in understanding customer needs and recommending suitable framing solutions.
• Retail Operations: Gaining hands-on experience in sales, inventory management, visual merchandising, and customer service within a large retail organization.
• Product Knowledge: Deepening understanding of various art materials, framing components, and their applications.

📝 Enhancement Note: This role offers significant opportunities to develop specialized craft skills and excel in a customer-facing retail environment. The challenges are typical of a hands-on retail position with a service component.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your customer service philosophy and how you build rapport with customers. Use examples of positive customer interactions you've had.
• Expect questions about your problem-solving approach, particularly in scenarios involving customer satisfaction or operational issues.
• You may be asked about your understanding of sales, even if it's in a non-retail context, and how you would approach selling a service like custom framing.
• Discuss your experience with following instructions and procedures, highlighting your ability to adhere to SOPs.

Company & Culture Questions:

• Research Michaels' mission, values, and product offerings. Understand their commitment to creativity and community.
• Be ready to explain why you are interested in Michaels specifically and the role of a Custom Picture Framer.
• Consider how your personal values align with Michaels' stated values (e.g., creativity, teamwork, customer focus).
• Think about how you contribute to a positive team environment.

Portfolio Presentation Strategy:

• Since a formal portfolio is not required, focus on preparing strong, memorable examples from your past experiences.
• Use the STAR method (Situation, Task, Action, Result) to articulate your accomplishments clearly and concisely.
• Be ready to discuss your experience with tools and equipment, highlighting your ability to learn and use them safely.
• Emphasize your attention to detail and commitment to quality in any relevant past tasks or projects.

📝 Enhancement Note: Preparation should focus on demonstrating strong interpersonal skills, a customer-centric mindset, attention to detail, and a willingness to learn the specific craft of custom framing within a retail setting.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided link.
• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "detail-oriented," "teamwork," and "basic computer skills."
• Prepare for Interview: Research Michaels, its products, and its values. Think of specific examples from your past experience that demonstrate your skills in customer interaction, problem-solving, and attention to detail.
• Practice Responses: Rehearse answers to common retail interview questions, focusing on how you would provide excellent customer service and contribute to the framing department's success.
• Understand the Role: Be clear about the responsibilities of a Retail Custom Picture Framer, including customer interaction, sales, and the operational aspects of framing production.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions. This role is within a retail operations context, focusing on specialized service delivery rather than enterprise-level revenue operations.