Regional UX Lead India -Senior Vice President

📍 Job Overview

Job Title: Regional UX Lead India - Senior Vice President Company: Citi Location: Pune, Maharashtra, India Job Type: Full-time Category: User Experience (UX) Leadership / Digital Design & Engineering Date Posted: January 14, 2026 Experience Level: 10+ Years (Senior Vice President Level) Remote Status: On-site

🚀 Role Summary

• This is a senior leadership position responsible for overseeing multiple User Experience (UX) teams focused on research, analysis, and design of digital products and systems within Citi's Legal and Audit businesses, with a regional leadership component for UX staff in India.
• The role demands a strategic leader capable of partnering with senior business executives, collaborating closely with engineering, and motivating UX teams to deliver innovative and intuitive user experiences.
• A strong emphasis will be placed on leveraging UX research and design processes, data-driven decision-making, and promoting the value of UX across the organization.
• The position requires hands-on expertise in professional design tools, a deep understanding of Generative AI, and experience in creating experiences or prototypes using these advanced technologies.

📝 Enhancement Note: The job title "Senior Vice President" indicates a very senior leadership role, typically reporting to executive-level management. The "Regional UX Lead India" aspect suggests responsibility for all UX operations and strategy within India, potentially managing a significant portion of the company's UX talent in that region. The focus on Legal and Audit businesses implies a need for understanding complex, regulated environments and the specific user needs within them.

📈 Primary Responsibilities

• Lead and manage multiple UX teams, overseeing complex projects from conception to completion, with ultimate responsibility for delivery quality and timeliness.
• Develop and mentor team leads and senior designers, fostering a culture of growth, innovation, and high performance.
• Implement and refine a formalized UX research and design process to ensure consistent, high-quality, and repeatable outcomes across all projects.
• Utilize metrics and data analytics to inform design decisions, collaborating with technology partners to integrate necessary performance tracking mechanisms.
• Act as a trusted advisor to business stakeholders, proactively influencing product strategy and design through early engagement ("shifting left").
• Drive the creation of wireframes, interactive prototypes, and high-fidelity designs that align with user needs and business objectives.
• Conduct various forms of user testing to validate and iterate on design solutions, ensuring optimal usability and client satisfaction.
• Oversee the handover of design assets and provide ongoing guidance to development teams, ensuring accurate implementation through regular UX review checkpoints.
• Maintain transparent and regular communication of project status, key performance indicators (KPIs), and team progress to senior management and stakeholders.
• Continuously identify and implement opportunities to enhance team efficiency, optimize workflows, and improve operational processes.
• Stay abreast of the latest advancements in UX, Artificial Intelligence (AI), and related technologies, integrating innovations where beneficial.
• Ensure all designs adhere to ADA/WCAG standards for accessibility, promoting inclusive design principles.
• Proactively manage project timelines, identify potential risks, and implement mitigation strategies, escalating issues as needed.
• Uphold and enforce high standards of work quality within the team, providing constructive feedback and coaching to resolve performance gaps.
• Champion the strategic importance and value of UX within the broader organizational context.
• Apply sound ethical judgment and risk assessment in business decisions, safeguarding Citi's reputation, clients, and assets, and ensuring compliance with all applicable regulations and policies.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic leadership, people management, process governance, and hands-on design oversight. The "shifting left" and "trusted partner" aspects highlight the expectation for proactive engagement and influence on product strategy, not just execution. The mention of Legal and Audit businesses suggests that the work will involve complex, regulated environments requiring meticulous attention to detail and compliance.

🎓 Skills & Qualifications

Education:

• Bachelor’s/University degree required.
• Master’s degree preferred.

Experience:

• 12+ years of relevant professional experience in User Experience design and leadership.
• 4+ years of successful experience leading and managing design teams.
• Proven track record of managing complex projects within established timelines and budgets.
• Significant experience working collaboratively with senior business clients, stakeholders, and development teams.
• Demonstrated experience in financial services or other highly regulated industries is strongly preferred.

Required Skills:

• User Experience (UX) Strategy & Leadership: Proven ability to define and execute UX strategy for complex digital products and manage multiple teams.
• Team Management & Development: Expertise in coaching, mentoring, and developing design leads and individual contributors, fostering a high-performance culture.
• Design Process & Methodology: Deep understanding and practical application of formal UX research and design processes, including user-centered design principles.
• Stakeholder Management & Communication: Exceptional ability to communicate effectively with senior executives, business partners, and technical teams, including strong presentation and negotiation skills.
• Digital Design Tools: Proficiency in professional design and prototyping tools, with specific mention of Figma.
• AI & Emerging Technologies: Strong practical knowledge and experience with AI tools, including Generative AI, for creating innovative user experiences and prototypes.
• Agile Methodology: Experience working within Agile development environments, understanding iterative design and development cycles.
• Accessibility Standards: Thorough understanding and application of ADA/WCAG standards to ensure inclusive and accessible design solutions.

Preferred Skills:

• Financial Services Domain Knowledge: Prior experience in the financial services industry, understanding its unique user needs, regulatory landscape, and product complexities.
• Software Development Lifecycle: Practical knowledge of software development processes, preferred, to facilitate seamless collaboration with engineering teams.
• Design Systems Management: Experience in developing and maintaining robust design systems that ensure consistency and scalability across digital products.
• Third-Party Service Provider Management: Experience working with external vendors or agencies for design or research services.
• Metrics & Data Analysis: Ability to define, track, and interpret UX metrics to drive data-informed design decisions and demonstrate ROI.

📝 Enhancement Note: The required experience level (12+ years with 4+ in leadership) and the "Senior Vice President" title indicate this is a very senior strategic and managerial role. The emphasis on AI tools and Generative AI suggests a forward-looking approach and a need for candidates who can drive innovation in this space. Financial services experience is a strong preference, which is typical for roles within established institutions like Citi.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Strategic UX Leadership Examples: Showcase instances where you have defined and executed UX strategy for complex digital products or services, demonstrating foresight and impact.
• Team Leadership & Development Case Studies: Provide examples of how you have built, mentored, and led high-performing UX teams, including examples of team growth and process improvements implemented under your guidance.
• Process Optimization & Implementation: Detail specific UX research and design processes you have implemented or significantly improved, highlighting how these led to repeatable, high-quality results and increased efficiency.
• Data-Driven Design & Metrics: Include case studies where you have used metrics and data analytics to inform design decisions, influence stakeholders, and demonstrate the ROI of UX initiatives.
• Cross-Functional Collaboration & Stakeholder Influence: Present projects where you successfully collaborated with senior business, product, and technology leaders, demonstrating your ability to influence product strategy and gain buy-in for UX recommendations.

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in designing and documenting end-to-end UX workflows, from discovery and research to design delivery and iteration, with a focus on efficiency and clarity.
• System Implementation & Integration: Provide examples of how you have integrated UX processes with development methodologies (e.g., Agile) and managed the handover of design assets and guidance to engineering teams.
• Performance Measurement & Analysis: Showcase your approach to defining and tracking key UX performance indicators, including how you analyze this data to identify areas for improvement and report on team and project success.

📝 Enhancement Note: For a role at this seniority and with a focus on strategic leadership and process governance, a portfolio should go beyond just showcasing design artifacts. It needs to demonstrate strategic thinking, leadership impact, process ownership, and the ability to drive measurable business outcomes through UX. Specific examples of implementing and optimizing design processes, managing teams, and leveraging data will be crucial.

💵 Compensation & Benefits

Salary Range: Given the "Senior Vice President" title, 12+ years of experience, and the location in Pune, India, a competitive compensation package is expected. For a Senior Vice President level role in a major financial institution like Citi in Pune, the annual base salary could range significantly based on specific responsibilities, performance, and market conditions. Based on industry benchmarks for senior leadership roles in technology and design within financial services in India, a broad estimated range for the base salary could be between ₹60,00,000 to ₹1,20,00,000 per annum (approximately $72,000 - $144,000 USD, subject to current exchange rates). This estimate typically excludes bonuses, stock options, and other long-term incentives.

Benefits:

• Comprehensive Health Insurance: Including medical, dental, and vision coverage for employees and their dependents.
• Retirement & Savings Plans: Access to provident fund schemes, gratuity, and other long-term savings instruments aligned with Indian labor laws, potentially with company matching contributions.
• Performance Bonuses: Annual performance-based bonuses, reflecting individual and company achievements.
• Stock Options/Long-Term Incentives: Potential for equity participation or long-term incentive plans, common for SVP-level roles.
• Paid Time Off: Generous annual leave, sick leave, and public holiday allowances.
• Professional Development: Opportunities for continuous learning, including access to training programs, certifications, workshops, and conferences, particularly in UX, AI, and leadership.
• Employee Assistance Programs (EAP): Support services for personal and professional well-being.
• Family Benefits: Maternity and paternity leave, potentially childcare support.
• Wellness Programs: Initiatives focused on employee health and well-being.
• Transportation Assistance: Potential provision for commuting to the office in Pune.

Working Hours:

• Standard full-time hours, typically 40 hours per week, Monday to Friday.
• Expected flexibility to manage global teams and stakeholder interactions across different time zones, which may occasionally require work outside of standard business hours.

📝 Enhancement Note: The salary range is an estimate based on the seniority of the role (SVP), experience requirements, industry (Financial Services), and location (Pune, India). It is crucial for candidates to understand that this is a broad estimate and actual compensation will be determined by Citi's internal compensation structure, the candidate's specific qualifications, and negotiation. Benefits are inferred based on standard offerings for large multinational corporations in India at this level.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking and Financial Services) Company Size: Citi is a global financial institution with tens of thousands of employees worldwide, indicating a large, complex, and established corporate structure. Founded: 1812, signifying a long history of financial innovation and stability, which shapes its culture towards reliability, trust, and long-term strategy.

Team Structure:

• UX Leadership: The role involves leading multiple UX teams, likely comprising UX researchers, interaction designers, visual designers, and potentially UX writers and design technologists.
• Reporting Structure: This position reports to a senior executive within Digital Design, Technology, or a specific business unit (Legal/Audit), and will have direct reports who are either managers or senior individual contributors.
• Cross-functional Collaboration: Extensive collaboration is expected with Product Management, Engineering, Business Stakeholders (Legal, Audit), Data Science, and potentially Marketing and Compliance teams across various regions.

Methodology:

• Data-Driven Design: Emphasis on using quantitative and qualitative data to inform design decisions, measure impact, and drive continuous improvement.
• Agile & Iterative Processes: Integration of UX activities within Agile development frameworks to ensure rapid iteration and responsiveness to business needs.
• User-Centricity: A core principle of designing solutions that meet the needs of both internal employees and external clients, with a focus on usability, accessibility, and intuitive experiences.
• Innovation & Future-Forward Thinking: Encouragement to explore and integrate new technologies like AI to enhance user experiences and operational efficiency.

Company Website: https://www.citi.com/

📝 Enhancement Note: Citi's long history and its position as a global financial powerhouse suggest a culture that values stability, compliance, and rigorous processes, while also striving for innovation in the digital space. The emphasis on Legal and Audit businesses implies a need for professionalism, attention to detail, and a deep understanding of regulatory environments.

📈 Career & Growth Analysis

Operations Career Level: Senior Vice President (SVP) - This is a very senior leadership role, typically responsible for significant strategic initiatives, large teams, and substantial budget oversight. It's a pivotal position within the organizational hierarchy, often considered part of the executive leadership team or a direct report to it for a specific domain.

Reporting Structure: The Regional UX Lead India will likely report to a Global Head of UX, a Chief Digital Officer, or a senior executive within the Technology or specific Business Unit (Legal/Audit) functions. They will have direct reports who are likely other managers (Group Managers, Senior Managers) or senior UX practitioners leading critical projects or specialized functions.

Operations Impact: The role has a profound impact on revenue generation and business decisions by ensuring that digital products and systems are user-friendly, efficient, and meet the strategic objectives of Citi's Legal and Audit businesses. By improving user experience, the role contributes to increased adoption, productivity, compliance, and client satisfaction, all of which directly or indirectly influence the firm's financial performance and operational efficiency.

Growth Opportunities:

• Global Leadership Expansion: Potential to expand responsibilities to cover a broader geographical region or additional business lines within Citi's global UX organization.
• Executive Leadership Track: Advancement to more senior executive roles within Citi's technology, digital, or specific business units, potentially C-suite positions.
• Specialization in Emerging Technologies: Opportunity to become a recognized expert in applying AI and other advanced technologies to financial services UX, leading industry-wide initiatives.
• Strategic Influence: Deeper involvement in shaping Citi's overall digital strategy and product roadmap, influencing long-term business direction.
• Mentorship & Thought Leadership: Opportunity to mentor emerging talent across the organization and represent Citi in industry forums as a thought leader in UX and digital innovation.

📝 Enhancement Note: The SVP title signifies a role with substantial strategic influence and a clear pathway to higher executive leadership. The growth opportunities are framed around expanding scope, impact, and specialization within a global financial institution.

🌐 Work Environment

Office Type: The role is based in Pune, India, at a Citi office. This implies a professional corporate environment with standard office amenities, meeting rooms, and collaborative workspaces. Given the "on-site" nature, daily presence in the office is expected.

Office Location(s): The specific address mentioned is "PLOT NO-1, S.NO. 77, Pune Maharashtra India," indicating a physical office location within Pune. This location will likely be a hub for Citi's technology and operations teams in the region.

Workspace Context:

• Collaborative Spaces: Access to meeting rooms, project spaces, and common areas designed for team collaboration and stakeholder discussions.
• Technology & Tools: A well-equipped workspace with necessary hardware, software licenses (including professional design tools like Figma), and reliable internet connectivity to support design and communication needs.
• Team Interaction: Opportunities for direct, in-person interaction with local UX teams, engineering colleagues, and business stakeholders, fostering strong working relationships and efficient problem-solving.

Work Schedule:

• The standard working hours are full-time, likely Monday to Friday, 9 AM to 5 PM or similar.
• As a senior leader with regional responsibilities, there will be an expectation of flexibility to accommodate global calls and stakeholder meetings across different time zones, especially with teams in the US and Europe.

📝 Enhancement Note: The on-site requirement means candidates should be prepared for a traditional office-based work environment. The context suggests a professional, well-resourced setting conducive to collaboration and focused work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: An HR or recruiter call to assess basic qualifications, experience alignment, and cultural fit.
• Hiring Manager Interview: A detailed discussion with the direct hiring manager (likely a senior executive) to delve into leadership experience, strategic thinking, and team management capabilities.
• Panel Interviews: Meetings with key stakeholders, including business leaders from Legal/Audit, engineering counterparts, and potentially other UX leaders, to assess collaboration skills, domain understanding, and strategic alignment.
• Portfolio Review Session: A dedicated session where the candidate presents their portfolio, focusing on strategic impact, leadership achievements, process improvements, and examples of innovative work, particularly with AI. This is crucial for a senior role.
• Executive/Final Interview: A final discussion with a very senior executive (e.g., Global Head of UX, CTO, or Business Unit Head) to confirm strategic fit, leadership vision, and overall suitability for the SVP role.

Portfolio Review Tips:

• Focus on Strategic Impact: Beyond showcasing design outputs, emphasize the business problems you solved, the strategic objectives you met, and the measurable impact (e.g., increased efficiency, improved compliance, enhanced user adoption) of your work and your teams.
• Highlight Leadership & Process: Clearly articulate your experience in leading and developing UX teams, implementing and optimizing design processes, and managing complex projects. Use specific examples of how you fostered team growth and improved operational efficiency.
• Demonstrate AI Proficiency: Showcase projects where you've leveraged AI tools, especially Generative AI, to create innovative solutions or prototypes. Explain your thought process and the outcomes achieved.
• Quantify Achievements: Wherever possible, use metrics and data to support your claims. For instance, "Improved user task completion rate by X%," "Reduced design cycle time by Y%," or "Increased adoption of new feature by Z%."
• Tailor to Citi: Research Citi's current digital initiatives, challenges in financial services, and the specific needs of Legal and Audit businesses. Frame your portfolio examples to resonate with these areas.

Challenge Preparation:

• Strategic UX Challenge: Be prepared for a potential case study or strategic challenge that requires you to outline a vision for UX within a specific Citi business unit, propose a strategy for integrating AI into UX workflows, or address a complex user problem in the financial services domain.
• Leadership Scenario: Anticipate questions about how you would handle team conflicts, manage underperforming team members, drive change, or influence senior stakeholders.
• Process Improvement Proposal: You might be asked to outline a plan for improving UX processes within a large, regulated organization.

📝 Enhancement Note: The interview process for an SVP role will be rigorous and multi-faceted, focusing heavily on strategic thinking, leadership, and proven impact. The portfolio review is a critical component, and candidates must be prepared to articulate their contributions and strategic vision effectively.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required skill, this will be a core tool for design and prototyping. Expect to lead a team that uses Figma extensively for collaborative design, component libraries, and high-fidelity mockups.
• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools (e.g., InVision, Adobe XD, Axure) might be beneficial for diverse project needs or legacy systems.
• AI & Generative AI Tools: This is a key requirement. Candidates must be proficient with current AI tools relevant to design, content generation, research analysis, or workflow automation (e.g., ChatGPT, Midjourney, or specialized design AI tools).
• Design System Tools: Proficiency in tools and methodologies for creating, managing, and scaling design systems (e.g., Zeroheight, Storybook, or Figma's own capabilities).

Analytics & Reporting:

• Web Analytics Platforms: Experience with tools like Google Analytics, Adobe Analytics, or internal Citi platforms for tracking user behavior on digital products.
• BI & Data Visualization Tools: Familiarity with platforms like Tableau, Power BI, or Looker for creating dashboards and reports to communicate UX performance and insights to stakeholders.
• User Research Platforms: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, SurveyMonkey, Qualtrics, Lookback).

CRM & Automation:

• CRM Systems (e.g., Salesforce): While not a direct CRM management role, understanding how UX impacts CRM usage and customer journeys is beneficial, especially for client-facing applications.
• Workflow Automation Tools: Awareness of how UX can integrate with or be enhanced by automation tools for tasks like user onboarding, feedback collection, or internal process management.
• Project Management Software: Proficiency in tools like Jira, Asana, Trello, or Microsoft Project for managing design sprints and team workloads within an Agile framework.

📝 Enhancement Note: The technology stack emphasizes modern design tools, a strong focus on AI, and robust analytics capabilities. Proficiency in Figma and Generative AI is a non-negotiable requirement.

👥 Team Culture & Values

Operations Values:

• Integrity & Trust: Upholding the highest ethical standards and fostering trust within the team and with stakeholders, critical in a financial institution.
• Client Focus: A deep commitment to understanding and serving the needs of Citi's clients (internal and external), ensuring intuitive and effective user experiences.
• Innovation & Excellence: Driving continuous improvement and embracing new technologies and methodologies to deliver best-in-class UX solutions.
• Collaboration & Teamwork: Fostering an environment where diverse perspectives are valued, and cross-functional teams work seamlessly to achieve common goals.
• Accountability & Ownership: Taking responsibility for outcomes, driving projects to completion, and proactively managing risks and challenges.

Collaboration Style:

• Partnership-Oriented: Proactively engaging with product managers, engineers, and business leaders as strategic partners, influencing decisions early in the product lifecycle.
• Data-Informed Communication: Using data and insights to support recommendations and facilitate constructive discussions with stakeholders.
• Transparent Feedback Loop: Encouraging open communication and constructive feedback within the UX team and with cross-functional partners to ensure alignment and continuous improvement.
• Agile Integration: Working closely with Agile teams, participating in ceremonies, and ensuring UX contributions are seamlessly integrated into development sprints.

📝 Enhancement Note: Citi's values, especially in a regulated environment, will likely emphasize integrity, trust, and a client-centric approach. The culture will also encourage innovation and collaboration, essential for driving digital transformation.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large, Regulated Organization: Balancing the need for innovation and user-centric design with strict compliance requirements, security protocols, and established processes within a global financial institution.
• Managing Global Teams & Stakeholders: Effectively leading and collaborating with teams and stakeholders across different time zones, cultures, and business units, ensuring consistent UX standards and effective communication.
• Integrating AI into Legacy Systems: Strategically introducing and integrating AI-powered UX solutions into existing, potentially complex, financial systems while managing technical debt and ensuring seamless user adoption.
• Demonstrating ROI of UX: Continuously proving the value of UX and design initiatives to senior leadership through data and measurable business outcomes, especially in areas like Legal and Audit where the user base might be less digitally native.
• Talent Development & Retention: Attracting, developing, and retaining top UX talent in a competitive market, particularly in specialized areas like AI and financial services UX.

Learning & Development Opportunities:

• Advanced AI & UX Integration: Opportunities to lead cutting-edge projects exploring the intersection of AI and UX, potentially shaping industry best practices.
• Global Leadership Development: Access to Citi's extensive leadership training programs designed for senior executives, focusing on strategic management, financial acumen, and global business operations.
• Financial Services Industry Expertise: Deepening knowledge of the banking and financial services sector, its regulatory landscape, and evolving client needs.
• Cross-Disciplinary Exposure: Potential to gain exposure to other areas of Citi's technology and business operations, broadening overall business understanding.
• Industry Conferences & Thought Leadership: Opportunities to attend and present at major UX, AI, and financial technology conferences, establishing a personal and Citi's brand as a leader in the field.

📝 Enhancement Note: The challenges highlight the complexities of working at a senior level within a large, regulated financial institution, particularly concerning innovation and integration. The growth opportunities are substantial, offering pathways for both technical and leadership advancement.

💡 Interview Preparation

Strategy Questions:

• Vision & Strategy: "How would you define and implement a UX strategy for Citi's Legal and Audit businesses, considering their specific needs and regulatory environment?" or "What is your vision for leveraging Generative AI to enhance user experiences within financial services?"
  • Preparation: Research Citi's current digital strategy, understand the unique user journeys and pain points for Legal and Audit professionals, and prepare frameworks for AI integration that address risk and compliance.
• Leadership & Team Building: "Describe a time you had to build or significantly transform a UX team. What was your approach, and what were the key outcomes?" or "How do you coach and develop senior designers and managers to excel in their roles?"
  • Preparation: Prepare specific examples from your portfolio that demonstrate your leadership style, team development strategies, and ability to foster a high-performing, innovative culture.
• Process & Execution: "How do you ensure consistent UX quality and adherence to design processes across multiple teams and projects, especially in a fast-paced, regulated environment?" or "Walk me through how you would manage the handover of a complex design to engineering in an Agile setting."
  • Preparation: Detail your experience with formal UX processes, Agile methodologies, and your approach to quality assurance and stakeholder alignment. Have specific examples of process improvements ready.

Company & Culture Questions:

• Cultural Fit: "What interests you about Citi, and specifically about this role leading UX for our Legal and Audit businesses?" or "How do you ensure UX values are championed and integrated within a large, established organization?"
  • Preparation: Research Citi's mission, values, recent news, and its approach to digital transformation. Connect your own values and experiences to those of the company and the role.
• Collaboration & Influence: "Describe a situation where you had to influence senior stakeholders who were resistant to UX recommendations. How did you approach it?"
  • Preparation: Prepare examples that showcase your communication, negotiation, and stakeholder management skills, emphasizing data-driven arguments and building consensus.

Portfolio Presentation Strategy:

• Narrative-Driven: Structure your presentation around compelling stories of impact, starting with the business problem, your strategic approach, the team's execution, and the measurable results.
• Focus on Leadership & Impact: For an SVP role, emphasize strategic contributions, team leadership, process improvements, and the business outcomes achieved, rather than just visual design execution.
• AI & Innovation Spotlight: Dedicate clear segments to showcase your experience with AI and Generative AI, demonstrating your forward-thinking approach and ability to drive innovation.
• Data & Metrics Integration: Ensure that every case study includes clear metrics and data points that quantify the success and business value of your work.
• Conciseness & Clarity: Given the seniority, be prepared to present complex information concisely and engagingly. Anticipate questions and be ready to dive deeper into specific areas.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic leadership, a deep understanding of UX principles applied to complex environments, and proven ability to drive innovation, particularly with AI. The portfolio is paramount and must be presented as a strategic business asset.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.
• Portfolio Customization: Curate your portfolio to prominently feature case studies on strategic UX leadership, team development, process optimization, and successful AI/Generative AI implementations. Prioritize examples relevant to complex, regulated industries or large-scale digital initiatives.
• Resume Optimization: Tailor your resume to highlight your 12+ years of experience, 4+ years of leadership, and specific achievements in managing large teams, driving strategic UX initiatives, and leveraging advanced technologies like AI. Use keywords such as "User Experience," "UX Leadership," "Senior Vice President," "Digital Strategy," "AI," "Figma," "Agile," and "Financial Services."
• Interview Preparation: Practice articulating your experience and strategic vision, focusing on how you would drive UX excellence at Citi. Prepare to discuss your leadership philosophy, approach to stakeholder management, and your understanding of the financial services industry. Rehearse your portfolio walkthrough, ensuring you can clearly explain the business impact and strategic value of your past work.
• Company Research: Deeply research Citi's history, values, current digital initiatives, and its position within the financial services landscape. Understand the specific context of the Legal and Audit businesses and any known challenges or opportunities in their digital user experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.