PT Weekend Framer $11.25 and training done instore

📍 Job Overview

Job Title: PT Weekend Framer
Company: Michaels Stores
Location: Dallas, Texas, United States
Job Type: PART_TIME
Category: Retail Operations / Customer Service
Date Posted: August 26, 2025
Experience Level: Entry Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional in-store customer service, specifically within the custom framing department, to drive sales and build lasting customer relationships.
• Responsibilities include executing the company's framing sales process, ensuring high-quality production of custom framing orders, and maintaining visual merchandising standards in assigned areas.
• The position requires proficiency in basic computer operations, measuring techniques, and the safe operation of framing equipment to meet customer needs effectively.
• It involves active participation in store operations, including point-of-sale transactions, inventory management, and upholding safety and shrink prevention programs.

📝 Enhancement Note: While this role is not a traditional "Revenue Operations" or "Sales Operations" function, it is a customer-facing operational role within a retail environment that directly contributes to revenue generation. The emphasis on sales, customer relationship building, and operational execution aligns with core GTM principles at the store level. The title "Framer" implies a specialized operational skill set related to product customization and production.

📈 Primary Responsibilities

• Engage customers to understand their custom framing needs, guiding them through design options and material selections to create memorable solutions.
• Execute the Elevated ABC (Art, Business, Craft) selling model to build customer relationships and achieve personal sales and production targets.
• Produce custom framing orders with a high degree of quality and adherence to timelines, ensuring customer satisfaction.
• Maintain the ready-made frame department, including visual merchandising, stock replenishment (SISO and Directed Replenishment), and overall store presentation.
• Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions to their creative needs.
• Operate the cash register accurately, handling monetary transactions and executing cash handling procedures to company standards.
• Support company-wide initiatives such as shrink reduction and safety programs, contributing to a secure and efficient work environment.
• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck receiving standards and timelines.
• Assist with and promote Omni-channel services, such as Buy Online, Pick Up In Store (BOPIS), to enhance customer convenience.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, and operational execution within a specialized department (framing). The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer engagement process that requires operational discipline to execute effectively. The role also involves direct interaction with product creation and inventory management, typical of retail operations.

🎓 Skills & Qualifications

Education: No specific educational degree is mandated, but a strong grasp of basic math and measurement is essential for framing accuracy.

Experience: A foundation in customer-facing roles is beneficial, with prior retail experience or experience in sales environments being highly advantageous for understanding customer needs and driving sales.

Required Skills:

• Basic computer skills for order entry, POS operations, and potential online research.
• Fundamental measuring skills to ensure accurate framing dimensions and material cuts.
• Ability to operate framing equipment, including a glass cutter and potentially a mat cutter, with proper training.
• Strong customer service orientation, capable of engaging customers, understanding needs, and offering solutions.
• Proficiency in cash handling and operating a point-of-sale (POS) system accurately.
• Ability to maintain a clean, organized, and safe work environment, particularly within the framing area.

Preferred Skills:

• Previous retail experience, understanding store operations and customer flow.
• Proven experience in selling products or services, with a track record of meeting sales goals.
• Familiarity with art, craft, or home décor products to better assist customers with framing choices.
• Experience with customer relationship management (CRM) principles or tools, even if informal, to build rapport.

📝 Enhancement Note: While not a traditional "operations" role in the sense of back-end process optimization, the requirements for operating specialized equipment, maintaining inventory, and executing sales processes necessitate a strong operational mindset. The "basic computer skills" and "measuring skills" are foundational technical competencies for this role. The preference for retail and selling experience indicates a need for individuals who can manage customer interactions and drive revenue through operational execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level retail position, candidates who can demonstrate past achievements through examples of customer service excellence, problem-solving, or sales success will be highly regarded.
• Evidence of ability to follow detailed instructions and SOPs (Standard Operating Procedures) for production and sales processes.
• Examples of maintaining organized workspaces and managing inventory, if applicable from previous roles.
• Demonstrated ability to learn and adapt to new processes and equipment quickly.

Process Documentation:

• Candidates are expected to follow established Standard Operating Procedures (SOPs) for all aspects of the job, from customer engagement and sales to production and cash handling.
• The role requires understanding and implementing visual merchandising standards for the framing department and other assigned areas.
• Adherence to safety protocols, including the proper and safe use of framing equipment and tools, is critical.

📝 Enhancement Note: For this specific role, a traditional "operations portfolio" is unlikely. However, an applicant's resume and interview responses should highlight their ability to follow processes, manage tasks efficiently, and demonstrate attention to detail in their past work. The "training done instore" aspect implies that the company provides comprehensive on-the-job training on their specific processes and equipment.

💵 Compensation & Benefits

Salary Range: $11.25 per hour.

Benefits:

• Health Insurance (medical, dental, and vision) for eligible team members.
• Paid Time Off (PTO) for eligible team members.
• Tuition Assistance programs available to support educational advancement.
• Generous employee discounts on Michaels products and services.
• Additional benefits may be available as detailed by the company.

Working Hours: This is a part-time position. Specific hours, including nights, weekends, and early mornings, will vary based on store needs and scheduling. The role is designated for weekend work.

📝 Enhancement Note: The salary of $11.25/hour is specified. The inclusion of benefits like health insurance, PTO, and tuition assistance for part-time roles is a strong differentiator for a retail position at this level, indicating Michaels' commitment to employee well-being and development. The mention of "training done instore" suggests that the hourly rate may not reflect the full value of the upskilling provided.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, home décor, and custom framing.

Company Size: Michaels operates over 1,300 stores across the US and Canada, indicating a large, established retail organization with a significant operational footprint.

Founded: 1973. Michaels has a long history in the retail sector, suggesting a stable and experienced organizational structure.

Team Structure:

• The role operates within a store-level team, likely reporting to a Store Manager, Assistant Store Manager, or a Department Specialist (e.g., Framing Manager or Lead).
• Collaboration is expected with fellow store associates across various departments (e.g., merchandising, sales floor, customer service).
• The framing department may function as a semi-autonomous unit within the store, requiring close coordination with the rest of the store operations.

Methodology:

• Emphasis on customer-centric sales processes and personalized service delivery ("Elevated ABC Deliver").
• Focus on maintaining high standards for product presentation, store cleanliness, and operational efficiency.
• Data-driven decision-making is likely applied at a higher organizational level, but store-level execution relies on adherence to established SOPs and performance metrics.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' purpose, "to fuel the joy of creativity," sets a tone for a customer-focused and potentially passion-driven work environment. The company size implies standardized operational procedures and a structured approach to training and performance management, which is beneficial for employees seeking clear guidelines and development paths.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, front-line operational role focused on direct customer interaction and specialized production within a retail setting. It is foundational for understanding retail operations from a customer-facing perspective.

Reporting Structure: Typically reports to a Store Manager or a designated Department Lead within the store. The role is part of the store's operational team, with direct accountability for department-specific tasks and customer service.

Operations Impact: Directly impacts store revenue through sales of custom framing solutions and contributes to overall customer satisfaction and store appearance. Efficient operations in the framing department can lead to repeat business and positive word-of-mouth referrals.

Growth Opportunities:

• Advancement within the store to roles like Framing Specialist, Sales Associate, or potentially Key Holder positions.
• Opportunity to develop specialized skills in custom framing, sales techniques, and customer relationship management.
• Potential to move into other operational or leadership roles within Michaels stores or the broader company, leveraging acquired retail and customer service experience.
• Access to training programs that can enhance skills in sales, customer service, and operational efficiency.

📝 Enhancement Note: While not a corporate operations role, this position offers a clear entry point into retail operations. The growth path typically involves mastering store-level operations and customer service, with potential to specialize or move into leadership as experience is gained. The "training done instore" aspect is a key indicator of internal development opportunities.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and the dedicated custom framing shop within the store.

Office Location(s): Dallas-5500 Greenville Ave Ste 700, Dallas, Texas. This is a specific retail location.

Workspace Context:

• The work environment is customer-facing, requiring constant interaction with shoppers.
• The framing shop area involves specialized equipment and materials, necessitating adherence to specific safety and cleanliness protocols.
• Climate control is standard for public areas, though stock rooms may vary.
• Opportunities for collaboration exist with other store team members during daily operations, restocking, and customer assistance.

Work Schedule: Part-time, with a focus on weekend shifts. Working hours may include nights and early mornings depending on store operating hours and scheduling needs.

📝 Enhancement Note: The work environment is dynamic and customer-centric. The framing shop itself is a specialized operational area requiring specific tools and processes, which can be appealing to individuals interested in hands-on work and craftsmanship within a retail context.

📄 Application & Portfolio Review Process

Interview Process:

• Typically involves an initial application submitted online.
• Candidates may undergo a phone screening or an initial in-person interview with a store manager or department lead.
• The interview will likely assess customer service skills, sales aptitude, ability to follow instructions, and general fit with the company culture.
• Practical demonstration of measuring skills or a discussion about handling customer inquiries may be part of the process.
• For this role, the "training done instore" implies a strong emphasis on the company's ability to train and develop new hires, so a willingness to learn is paramount.

Portfolio Review Tips:

• For this position, a traditional operations portfolio is not expected. Instead, focus on your resume and interview performance.
• Highlight relevant customer service experiences, any sales achievements, and examples of meticulous work or adherence to procedures in previous roles.
• Be prepared to discuss how you've handled customer issues or gone the extra mile to provide excellent service.
• If you have any personal projects or experiences related to framing, art, or crafts, be ready to briefly mention them to show passion for the creative domain.

Challenge Preparation:

• Expect questions about how you would handle specific customer scenarios (e.g., a customer unsure of framing options, a customer with a complaint).
• Be ready to discuss your understanding of the importance of accuracy and quality in custom work.
• Prepare to talk about your availability and willingness to work weekends and flexible hours.
• Research Michaels' custom framing services and product offerings to show genuine interest and understanding.

📝 Enhancement Note: The interview process for a retail operational role like this is less about formal process documentation and more about assessing soft skills, practical abilities, and cultural fit. The emphasis on "training done instore" means interviewers will be looking for aptitude and coachability rather than pre-existing expertise in all areas.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutter, mat cutter (potential), framing assembly tools, heat press (as mentioned in work environment).
• Point-of-Sale (POS) System: For processing customer transactions, managing sales, and potentially tracking inventory.
• Basic Computer Skills: For accessing training modules, company information, and potentially customer order management systems.

Analytics & Reporting:

• While not directly managing complex analytics, the role contributes to store-level sales and production reports.
• Understanding basic sales metrics and production timelines is beneficial.

CRM & Automation:

• The "Elevated ABC Deliver" model suggests a customer engagement framework that functions similarly to a simplified CRM by focusing on building relationships.
• Automation is primarily through the POS system and potentially internal inventory management systems, rather than advanced workflow automation tools.

📝 Enhancement Note: The technology stack is focused on retail operations and customer interaction tools. Proficiency in using these tools is developed through in-store training. The mention of "heat press" and "glass cutter" points to specialized production equipment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and creating positive, memorable experiences is central to the role and Michaels' brand.
• Creativity & Passion: Encouraging a passion for arts and crafts and enabling customer creativity is a core company value.
• Teamwork: Collaborating with colleagues to achieve store goals and provide seamless customer service.
• Quality & Accuracy: Maintaining high standards in custom framing production and all operational tasks.
• Efficiency: Adhering to SOPs and time management to ensure smooth store operations and timely order fulfillment.

Collaboration Style:

• A collaborative approach is expected, working with team members to assist customers, manage inventory, and maintain store appearance.
• Open communication with supervisors and colleagues is encouraged for problem-solving and task coordination.
• The retail environment fosters a dynamic team interaction, where associates often support each other across different functions.

📝 Enhancement Note: The company culture emphasizes customer engagement and creativity. For operations, this translates to ensuring the back-end processes (like framing production) support the front-end customer experience and uphold the brand's commitment to creativity and quality.

⚡ Challenges & Growth Opportunities

Challenges:

• High Volume / Peak Periods: Managing customer flow and production demands during busy weekends or seasonal peaks can be challenging.
• Customer Expectations: Meeting diverse customer expectations for custom framing, which can range from simple to highly complex artistic visions.
• Learning Specialized Skills: Mastering the operation of framing equipment and understanding design principles requires dedicated learning and practice.
• Balancing Multiple Tasks: Juggling customer service, sales, production, and store maintenance responsibilities simultaneously.

Learning & Development Opportunities:

• In-Store Training: Comprehensive hands-on training provided for all aspects of the role, including framing techniques, sales processes, and POS operation.
• Skill Specialization: Opportunity to become a skilled framer and potentially a trusted advisor for customers seeking creative solutions.
• Retail Operations Exposure: Gaining foundational experience in retail sales, customer service, inventory management, and visual merchandising.
• Career Advancement: Potential to grow within Michaels, moving into leadership or specialized roles based on performance and initiative.

📝 Enhancement Note: The primary "challenge" is the learning curve associated with specialized framing skills and customer sales. The "growth opportunity" is directly tied to the company's investment in its employees through training and internal development pathways.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you provided exceptional customer service." (Focus on problem-solving, going the extra mile, and positive outcomes.)
• "How would you handle a customer who is undecided about their framing choice?" (Showcase your consultative approach, product knowledge, and ability to guide decisions.)
• "Why are you interested in working at Michaels, specifically in the framing department?" (Express enthusiasm for creativity, customer service, and the craft of framing.)
• "What does accuracy and quality mean to you in the context of custom work?" (Emphasize attention to detail, adherence to standards, and customer satisfaction.)
• "How do you stay organized when managing multiple tasks or priorities?" (Discuss time management techniques, prioritization, and attention to detail.)

Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives (e.g., sustainability, community involvement).
• Understand the "fuel the joy of creativity" tagline and how it applies to the framing role.
• Be prepared to discuss why you are a good cultural fit, highlighting teamwork, customer focus, and a positive attitude.

Portfolio Presentation Strategy:

• Since a formal portfolio is not expected, focus on presenting your work history and achievements clearly on your resume.
• During the interview, use the STAR method (Situation, Task, Action, Result) to describe relevant experiences that showcase your skills in customer service, sales, and attention to detail.
• If you have personal projects or examples of craftsmanship, briefly mention them to illustrate your passion and capability.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating strong interpersonal skills, a customer-centric mindset, an aptitude for learning, and a genuine interest in Michaels' products and mission. Emphasize how your past experiences, even if not directly in framing, have prepared you for the responsibilities of this role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.
• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and experience with hands-on tasks or following procedures. Quantify achievements where possible (e.g., "assisted an average of X customers per shift").
• Interview Preparation: Practice answering common interview questions using the STAR method, focusing on customer service, problem-solving, and your interest in Michaels and creative arts. Be ready to discuss your availability for weekend shifts.
• Company Research: Familiarize yourself with Michaels’ brand, its custom framing services, and its commitment to creativity. This will help you articulate your interest and fit during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.