PT Retail Custom Picture Framer Will Train

📍 Job Overview

Job Title: PT Retail Custom Picture Framer Will Train Company: Michaels Stores Location: Greenville, North Carolina, United States Job Type: PART_TIME Category: Retail Operations / Customer Engagement Date Posted: 2025-12-01T00:00:00 Experience Level: Entry Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Engage directly with customers to understand their creative vision and translate it into custom framing solutions, driving sales and fostering loyalty.
• Execute high-quality custom framing production to meet customer expectations and project deadlines, ensuring meticulous craftsmanship.
• Maintain visual merchandising standards and ensure product availability within assigned store areas, contributing to an optimal shopping experience.
• Operate point-of-sale systems and handle cash transactions with accuracy and adherence to company policies, supporting efficient retail operations.
• Contribute to overall store operations, including inventory management, truck unloads, and maintaining a safe, clean, and organized retail environment.

📝 Enhancement Note: This role, while customer-facing, has significant operational components related to production, inventory, and point-of-sale management. The "Will Train" aspect indicates a focus on foundational skills and a structured onboarding process, typical for entry-level retail operations roles.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively listening to their needs and providing expert guidance on custom framing options, ensuring a personalized and memorable experience.
• Deliver exceptional customer service by assisting shoppers in locating products, offering creative solutions, and ensuring the store is welcoming and well-stocked.
• Produce custom framing orders with a high degree of quality and precision, adhering to established production timelines and craftsmanship standards.
• Maintain the visual presentation and stock levels of ready-made frames, in-store order (SISO) items, and directed replenishment stock to enhance store appeal and sales potential.
• Operate the cash register, process transactions accurately, and manage cash handling procedures according to company standards, contributing to financial integrity.
• Participate in the efficient unloading and stocking of merchandise, ensuring adherence to truck receiving standards and contributing to inventory accuracy.
• Uphold safety and loss prevention programs by adhering to Standard Operating Procedures (SOPs) and company policies, ensuring a secure and compliant work environment.
• Actively engage in Omni-channel processes, supporting online order fulfillment, in-store pickup, and other integrated customer service initiatives.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, and hands-on production. The emphasis on "Elevated ABC Deliver" suggests a structured sales methodology focused on consultative selling and relationship building, critical for driving custom framing revenue.

🎓 Skills & Qualifications

Education: Not specified, but a high school diploma or equivalent is generally expected for entry-level retail positions.

Experience:

• 0-2 years of experience in a customer-facing or production role.
• Experience in retail environments or roles involving direct sales and customer interaction is preferred.

Required Skills:

• Basic computer skills for operating POS systems and potentially internal communication platforms.
• Basic measuring skills for accurate frame design and production.
• Ability to operate framing equipment and a glass cutter with proper training.
• Strong customer service orientation with a passion for helping customers achieve their creative goals.
• Ability to learn and follow Standard Operating Procedures (SOPs) for production and customer interaction.

Preferred Skills:

• Previous retail sales experience, demonstrating an ability to drive sales and meet targets.
• Experience selling products or services, with an understanding of consultative selling techniques.
• Familiarity with art, design, or crafting is beneficial but not required.
• Basic cash handling proficiency.

📝 Enhancement Note: The "Will Train" designation means formal qualifications are less critical than foundational aptitudes like customer engagement, basic technical/manual skills, and a willingness to learn. Emphasis is placed on developing internal talent for custom framing artistry and sales.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates are expected to demonstrate their understanding of process through their ability to articulate past experiences related to customer service, sales, and production tasks.
• For individuals with prior framing or craft experience, demonstrating examples of completed projects (e.g., through photos or descriptions) that showcase quality and creativity can be beneficial.
• Understanding of workflow: Ability to describe how a customer's request moves from initial consultation through to final product delivery.
• Quality Control: Examples of how you ensure accuracy and high standards in your work.

Process Documentation:

• Candidates will be trained on and expected to follow established Standard Operating Procedures (SOPs) for custom framing consultations, order placement, production, and customer delivery.
• Understanding of inventory processes, including receiving, stocking, and merchandising, will be part of the training.
• Familiarity with point-of-sale (POS) system operations and transactional workflows.

📝 Enhancement Note: For this entry-level, training-focused role, a traditional "portfolio" might not be expected. Instead, the emphasis will be on the candidate's ability to articulate their learning capacity and understanding of processes through behavioral interview questions and demonstrated practical skills during training.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position with training provided, the salary is expected to be at or slightly above the local minimum wage for Greenville, North Carolina. Based on industry standards for similar roles in this region, a potential range could be $10.00 - $14.00 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage options are available.
• Paid Time Off: Accrual of paid time off is provided.
• Tuition Assistance: Support for further education is offered, aligning with Michaels' commitment to employee development.
• Employee Discounts: Generous discounts on Michaels products and services.
• Other benefits may include: potential for flexible scheduling, opportunities for advancement within the company, and a supportive work environment.

Working Hours: This is a part-time position. The specific number of hours per week will vary but typically falls within a standard retail operating schedule. This includes working nights, weekends, and potentially early mornings as required by store operational needs. The role involves standing for long periods and physical tasks associated with a retail environment.

📝 Enhancement Note: Salary estimation is based on general retail part-time roles in Greenville, NC, considering it's an entry-level position with training. Actual compensation will be determined by the company based on experience (if any) and local market rates. Benefits are substantial for part-time roles, indicating a strong employee value proposition.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leader in the North American arts and crafts market, providing a wide range of supplies, custom framing services, and creative inspiration.

Company Size: Michaels operates over 1,300 stores across North America and employs a significant number of individuals, making it a large retail organization. This scale offers stability and opportunities for career development.

Founded: Michaels was founded in 1973 and is headquartered in Irving, Texas. Its long history in the retail sector signifies a well-established business model and a deep understanding of its customer base.

Team Structure:

• The retail store team typically includes a Store Manager, Assistant Store Manager(s), Team Leads, and various Associates (e.g., Custom Framer, Cashier, Sales Associate).
• The Custom Framer will likely report to a Team Lead or Assistant Store Manager, with direct oversight from the Store Manager.
• Cross-functional collaboration is essential, involving close work with other store associates to ensure smooth operations, excellent customer service, and efficient task completion across all departments.

Methodology:

• Data Analysis: While direct data analysis may be limited at this level, understanding sales trends, inventory levels, and customer feedback is encouraged to optimize performance.
• Workflow Planning: Adherence to and execution of established SOPs for customer interaction, sales, and production.
• Automation and Efficiency: While not a primary focus for this role, efficient use of time, resources, and equipment contributes to overall store efficiency.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture centered around creativity, customer engagement, and community. For operations professionals, this means a focus on customer experience, efficient process execution within a retail setting, and a commitment to product quality and artistic expression.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level operational capacity within a retail setting. It serves as a foundational stepping stone for individuals interested in developing skills in customer service, sales consultation, and hands-on production within the arts and crafts industry.

Reporting Structure: The Custom Framer typically reports to a Team Lead or Assistant Store Manager. This structure provides direct mentorship and oversight, crucial for learning and development in a retail environment.

Operations Impact: While this role directly impacts customer satisfaction through quality framing and service, its broader operational impact lies in contributing to store sales targets, maintaining brand standards, and ensuring efficient workflow within the custom framing department and the store overall. The ability to upsell and provide value-added solutions directly influences revenue.

Growth Opportunities:

• Skill Specialization: Mastery of custom framing techniques, design principles, and advanced customer consultation for high-value projects.
• Retail Advancement: Potential to move into roles such as Team Lead, Assistant Store Manager, or Store Manager, with increased responsibility in operations management, team leadership, and strategic decision-making.
• Cross-Departmental Experience: Opportunity to gain experience in other store functions like merchandising, inventory management, or visual arts, broadening operational knowledge.
• Training & Development: Michaels offers training programs for skill enhancement, including potential certifications in framing or advanced sales techniques.

📝 Enhancement Note: For candidates aspiring to a career in retail operations management, this role provides essential front-line experience. The emphasis on "Will Train" suggests a structured path for skill acquisition and potential career progression within the Michaels organization, aligning with a typical retail operations growth trajectory.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically within a Michaels store location. This includes a dedicated custom framing counter and work area, as well as the general sales floor.

Office Location(s): Greenville, North Carolina - 3160 Evans St Ste A103. This is a customer-facing retail location.

Workspace Context:

• Collaborative Environment: Associates work closely together to assist customers, manage tasks, and maintain store standards. Teamwork is crucial for efficient operations.
• Tools and Technology: Access to framing equipment, glass cutters, heat presses, POS systems, and potentially computer terminals for order management and communication.
• Team Interaction: Frequent interaction with colleagues across different departments, fostering a dynamic and communicative work atmosphere. The framing shop environment requires careful handling of materials and equipment.

Work Schedule: The work schedule includes nights, weekends, and early mornings, reflecting the demands of a retail environment. Flexibility is key. Employees are expected to be on their feet for extended periods, and physical tasks like lifting and reaching are common.

📝 Enhancement Note: The work environment is dynamic and customer-centric, characteristic of a retail operations role. The framing shop area requires attention to detail and adherence to safety protocols, while the sales floor demands proactive customer engagement and efficient task management.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, interest in retail, and potential for training.
• In-Person Interview: Typically involves a conversation with a hiring manager (Team Lead or Assistant Store Manager) to discuss experience, customer service philosophy, and motivation for the role. Behavioral questions will likely be used to assess problem-solving and teamwork abilities.
• Skills Assessment/Demonstration: May include a brief practical exercise or discussion related to basic measuring, customer interaction scenarios, or demonstrating an understanding of the framing process (if prior experience exists).
• Final Interview (if applicable): Potentially with the Store Manager for final approval.

Portfolio Review Tips:

• Since a formal portfolio isn't explicitly required, prepare to discuss specific examples from past experiences that demonstrate:
  • Your customer service approach and how you build rapport.
  • Your problem-solving skills in a work or academic setting.
  • Your ability to follow instructions and learn new processes.
  • Any hands-on or creative projects you've completed, highlighting attention to detail.
• Be ready to articulate why you are interested in custom framing and the arts and crafts industry.

Challenge Preparation:

• Customer Scenarios: Practice responding to common customer service challenges, such as handling complaints, assisting indecisive customers, or managing busy periods.
• Process Adherence: Be prepared to discuss how you would learn and follow specific procedures for custom framing orders and sales transactions.
• Teamwork: Think of examples where you collaborated effectively with others to achieve a common goal.

📝 Enhancement Note: The interview process for this role will focus on assessing a candidate's aptitude, willingness to learn, and cultural fit for Michaels' customer-centric and creative environment. A strong emphasis will be placed on behavioral examples rather than a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Training will be provided on the use of specialized tools such as:
  • Glass Cutter: For precise sizing of glass or acrylic.
  • Mat Cutter: For creating professional mat openings.
  • Frame Moulding Cutters/Joiners: For precise cutting and assembly of frames.
  • Heat Press: For specific mounting or finishing techniques.
• Measuring Tools: Tape measures, rulers, and specialized framing rulers for accurate measurements.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and potentially tracking sales performance.
• Inventory Management Software/Systems: Used for stock counts, replenishment, and managing product availability on the sales floor and in the backroom.

CRM & Automation:

• The primary "CRM" function in this role is customer engagement and relationship building at the point of sale.
• While not directly managing complex CRM software, understanding customer needs and preferences is key to providing consultative sales.
• Omni-channel processes may involve digital platforms for order management and customer communication.

📝 Enhancement Note: Proficiency in specialized framing equipment is a key technical skill that will be developed through training. The POS system is the primary technology tool for transactional operations, and basic computer skills are essential for system navigation and potential communication.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels values fostering a creative environment where employees and customers can explore their artistic passions.
• Customer Focus: A strong emphasis on providing exceptional customer service, building relationships, and delivering solutions that meet customer needs.
• Quality & Craftsmanship: Dedication to producing high-quality custom framing that customers can be proud of.
• Teamwork & Collaboration: Working together effectively to ensure smooth store operations, support colleagues, and achieve shared goals.
• Integrity & Safety: Upholding company policies, ethical standards, and ensuring a safe environment for all.

Collaboration Style:

• Customer-Centric Collaboration: Associates are encouraged to collaborate to assist customers, whether it's finding a product, processing a sale, or referring them to a specialist (like a framer).
• Process-Oriented: Working together to follow SOPs for tasks such as truck unloads, merchandising, and maintaining store cleanliness ensures consistency and efficiency.
• Knowledge Sharing: Team members are expected to share information and support each other to ensure all operational tasks are completed effectively and customer needs are met promptly.

📝 Enhancement Note: The culture at Michaels is geared towards passion for the arts and crafts, combined with a professional retail operational framework. For operations roles, this translates to a focus on efficient execution, customer satisfaction, and a supportive team environment that encourages creative problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Customer Consultation Complexity: Learning to effectively guide customers through a wide range of framing options, materials, and design choices to meet diverse needs and budgets.
• Production Accuracy & Speed: Balancing the need for high-quality, precise framing with the demand for timely order completion, especially during peak periods.
• Adapting to New Products/Techniques: Continuously learning about new framing materials, design trends, and potentially new equipment or processes as they are introduced.
• Managing Diverse Customer Needs: Catering to a broad spectrum of customers, from those with simple framing needs to those with highly valuable or complex artistic pieces.

Learning & Development Opportunities:

• Formal Framing Training: Comprehensive instruction on all aspects of custom picture framing, from design consultation to production techniques and equipment operation.
• Sales & Customer Service Skill Development: Training on consultative selling, relationship building, and advanced customer service strategies.
• Product Knowledge Expansion: Deepening understanding of art, conservation framing, and the full range of Michaels' product offerings.
• Cross-Training: Opportunities to learn about other areas of store operations, such as visual merchandising or inventory management, to gain a broader operational skillset.

📝 Enhancement Note: This role presents opportunities to develop highly specialized skills in custom framing, coupled with core retail operational competencies. The challenges are geared towards skill mastery and customer engagement, with clear pathways for professional growth within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe a time you went above and beyond to help a customer. How did you approach the situation, and what was the outcome?" (Focus on empathy, problem-solving, and customer satisfaction.)
• Learning Agility: "This role involves training on new equipment and processes. Can you share an example of a time you had to quickly learn a new skill or process? How did you approach it?" (Highlight your learning style and adaptability.)
• Teamwork: "Tell me about a time you worked as part of a team to achieve a goal. What was your role, and how did you contribute?" (Emphasize collaboration and shared success.)

Company & Culture Questions:

• "What interests you about Michaels and specifically the Custom Picture Framer role?" (Show genuine interest in the company's mission and the creative aspect of the job.)
• "How do you handle constructive feedback or criticism regarding your work?" (Demonstrate coachability and a willingness to improve.)
• "What does 'creativity' mean to you in a retail environment?" (Connect your understanding of creativity to customer solutions and store atmosphere.)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, be prepared to use the "STAR" method (Situation, Task, Action, Result) to describe relevant experiences.
• For example, if asked about problem-solving, describe a specific situation (e.g., a customer was unhappy with a product), your task (to resolve it), the action you took (e.g., listened, offered a solution), and the result (customer satisfaction, repeat business).
• If you have any personal creative projects or prior framing experience, be ready to briefly describe them and the skills involved.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service ethic, a willingness to learn and adapt, and an understanding of how to operate within a team and follow established procedures. Behavioral questions will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.
• Resume Customization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Emphasize skills like basic computer proficiency, measuring, and any creative or craft-related activities.
• Portfolio Preparation (Verbal): Be ready to discuss specific examples of your customer interaction skills, problem-solving abilities, and any relevant hands-on or creative projects using the STAR method.
• Interview Practice: Practice answering common retail interview questions focusing on customer service, teamwork, and your motivation for learning custom framing.
• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services, to demonstrate informed interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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