PT Picture Framer-Will train, must be available nights and weekends

📍 Job Overview

Job Title: PT Picture Framer

Company: Michaels Stores

Location: Hendersonville-217 Indian Lake Blvd, Ste 850, Hendersonville, Tennessee, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: 2026-04-07

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is a foundational position within the retail operations of Michaels, focusing on direct customer interaction and specialized product creation.

• It requires a blend of customer service, sales acumen, and hands-on production within the custom framing department.

• The position emphasizes building customer relationships, driving sales through personalized solutions, and maintaining operational standards in a retail environment.

• Success in this role hinges on quality execution of framing orders and contributing to overall store presentation and customer experience.

📝 Enhancement Note: While the job title is "Picture Framer," the core responsibilities and required skills place this role firmly within retail operations, with a specialized focus on custom product creation and customer engagement. The "PT" designation clearly indicates a part-time employment type.

📈 Primary Responsibilities

• Customer Engagement & Relationship Building:

  • Build strong customer relationships by understanding their needs and providing tailored custom framing solutions through elevated design consultation.
  • Actively engage customers to understand their artistic vision and offer expert advice on materials, styles, and preservation techniques.
  • Utilize elevated selling techniques, such as the "Elevated ABC Deliver" program, to maximize sales and customer satisfaction.

• Custom Framing Production & Quality Assurance:

  • Complete custom framing orders with a high degree of quality, adhering to precise specifications and on-time delivery targets.
  • Operate specialized framing equipment, including the framing equipment and glass cutter, with precision and safety.
  • Ensure the visual appeal and structural integrity of all framed items, meeting company standards for craftsmanship.

• Retail Operations & Merchandising:

  • Maintain an organized and visually appealing ready-made frame department, as well as other assigned areas, including SISO (Single Item, Single Order) and Directed Replenishment zones.
  • Ensure a safe, clean, and clutter-free store environment for both customers and team members.
  • Assist with truck un-loading and stocking processes, adhering to established truck standards and company procedures.

• Sales & Transaction Management:

  • Operate the cash register and execute cash handling procedures accurately and efficiently, adhering to all company standards.
  • Acknowledge customers promptly, assist them in locating products, and provide effective solutions to their needs.
  • Support Omni-channel processes, which may include assisting with online order fulfillment or in-store pickup.

• Compliance & Team Collaboration:

  • Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

  • Support and actively participate in shrink and safety programs to minimize loss and ensure a secure working environment.

  • Interact positively and respectfully with colleagues, remaining committed to organizational values and projecting a professional image.

📝 Enhancement Note: The responsibilities highlight a dual role: a skilled craftsperson in custom framing and a frontline retail associate. The emphasis on "Elevated ABC Deliver" and "Omni-channel processes" suggests a modern retail approach that integrates online and in-store experiences.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong understanding of basic measurement and visual presentation is essential.

Experience:

• 0-2 years of experience in a customer-facing role is preferred, demonstrating an ability to interact positively with the public.

• Experience in a retail environment is beneficial for understanding store operations and customer flow.

Required Skills:

• Customer Service Excellence: Ability to provide friendly, helpful, and solutions-oriented service to all customers.

• Basic Measuring Skills: Proficiency in taking accurate measurements for framing projects.

• Basic Computer Skills: Familiarity with point-of-sale (POS) systems and basic computer operations for order entry or inventory lookups.

• Cash Handling Proficiency: Ability to accurately process transactions, manage cash, and follow security protocols.

• Merchandising & Presentation: Understanding of how to maintain a visually appealing retail space and product displays.

• Safety Awareness: Commitment to following safety protocols and maintaining a secure work environment.

Preferred Skills:

• Picture Framing Experience: Previous hands-on experience with custom framing techniques, materials, and equipment.

• Sales Acumen: Proven ability to engage customers, identify needs, and recommend appropriate products or services.

• Art & Design Aptitude: A basic understanding of aesthetics, color theory, and design principles relevant to framing.

• Time Management: Ability to prioritize tasks, manage multiple orders, and meet deadlines effectively.

• Attention to Detail: Meticulousness in executing framing orders, measuring, and maintaining store standards.

📝 Enhancement Note: The "will train" aspect is crucial, indicating that while some basic skills are required, the company is prepared to invest in developing the specific framing craft and operational procedures for successful candidates. The emphasis on "0-2 years" experience confirms this is an entry-level to junior role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Visual Documentation of Work: Candidates may be asked to provide a portfolio showcasing examples of custom framing projects they have completed, demonstrating quality, creativity, and attention to detail.

• Process Improvement Examples: If applicable, examples of how a candidate improved a process, enhanced customer experience, or increased efficiency in a previous role.

• System Familiarity: While not a formal portfolio item, candidates should be prepared to discuss their familiarity with POS systems, basic computer applications, and any relevant retail management software.

• Customer Interaction Scenarios: Preparedness to discuss how they would handle common customer service scenarios or sales opportunities within the framing context.

Process Documentation:

• Workflow Adherence: Candidates are expected to understand and follow established Standard Operating Procedures (SOPs) for all aspects of the job, from customer consultation to order completion and transaction processing.

• Quality Control Checklists: Familiarity with or ability to follow checklists to ensure framing orders meet quality standards before customer pickup.

• Performance Metrics: Understanding how individual performance contributes to team and store metrics, such as sales targets, production efficiency, and customer satisfaction scores.

📝 Enhancement Note: For an entry-level role like this, a formal "portfolio" might not be strictly required in the traditional sense. However, the company's emphasis on quality, sales, and process adherence suggests that candidates should be ready to demonstrate their capabilities through examples of past work (if applicable), strong customer service scenarios, and a clear understanding of operational workflows.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $12.00 - $16.00 per hour (This is an estimated range for a Part-Time Picture Framer position in Hendersonville, TN, based on current retail industry benchmarks for entry-level roles with specialized skills. Actual pay may vary based on experience, performance, and specific store needs.)

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued paid time off for vacation, sick leave, or personal days.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: May include retirement savings plans, employee assistance programs, and potential for performance-based bonuses or incentives.

Working Hours:

• This is a part-time position requiring availability for nights and weekends, as well as potentially early mornings, to meet store operational needs.

• Specific weekly hours will vary based on business demand and scheduling.

📝 Enhancement Note: The salary range is an estimate based on typical part-time retail roles in the specified location and industry. The inclusion of benefits like tuition assistance and employee discounts is standard for Michaels and valuable for part-time employees. The requirement for nights and weekends is a key aspect of this role's scheduling.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail & Custom Framing Services. Michaels operates as a leading retailer in the arts, crafts, and home decor market, with a significant specialization in custom framing.

Company Size: Michaels operates over 1,300 stores across North America, employing a substantial workforce. This large company size offers structured training programs and established operational procedures.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history and a well-established brand presence in the creative retail sector.

Team Structure:

• Store-Level Operations: The Picture Framer will be part of a store team, likely reporting to a Framing Department Manager or Store Manager.

• Cross-Functional Collaboration: This role requires collaboration with other store associates, including sales floor staff and potentially visual merchandisers, to ensure a cohesive customer experience.

• Departmental Focus: The primary working group will be the custom framing department, where teamwork and shared responsibility for sales and production are key.

Methodology:

• Customer-Centric Approach: Michaels emphasizes building customer relationships and providing solutions, particularly through its custom framing services.

• Process Standardization: The company relies on Standard Operating Procedures (SOPs) to ensure consistency in operations, customer service, and product quality across all locations.

• Sales & Service Integration: The role integrates sales targets with excellent customer service, encouraging associates to act as both advisors and direct sellers.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is built around creativity, customer engagement, and operational efficiency within a large retail framework. The company's history and scale suggest a well-defined operational structure and a commitment to employee development within its specific industry.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to junior role within the retail operations framework, specifically within the custom framing department. It serves as a primary point of contact for customers seeking personalized creative solutions.

Reporting Structure: The Picture Framer typically reports to a Framing Department Manager or a designated lead within the department, who in turn reports to the Store Manager.

Operations Impact: The Picture Framer directly impacts store revenue through custom framing sales and contributes to customer loyalty by providing high-quality, personalized products and excellent service. Their role is crucial in translating creative customer needs into tangible, profitable sales.

Growth Opportunities:

• Skill Specialization: Opportunity to become an expert in custom framing techniques, materials, and design, potentially leading to senior framer or department lead roles.

• Retail Management Path: Progression to roles such as Assistant Store Manager, Store Manager, or specialized roles in visual merchandising or inventory management within Michaels.

• Sales Development: Enhanced skills in consultative selling can lead to opportunities in higher-volume sales environments or sales leadership.

• Cross-Training: Potential for cross-training in other store departments, broadening operational knowledge and future career options within Michaels.

📝 Enhancement Note: This role offers a clear path for growth within Michaels, starting with hands-on craft and customer service and potentially evolving into specialized or managerial positions within the extensive retail network. The company's size provides numerous avenues for career advancement.

🌐 Work Environment

Office Type: This is a public retail store setting, specifically within a Michaels craft store. The primary workspace includes the sales floor, customer service areas, and the dedicated custom framing shop.

Office Location(s): Hendersonville, Tennessee, with potential for other Michaels store locations across the United States and Canada. The specific store is located at 217 Indian Lake Blvd, Ste 850.

Workspace Context:

• Customer Interaction Hub: The framing shop serves as a primary point of customer interaction, often involving consultations and order placements.

• Production Area: The framing shop is equipped with specialized tools such as glass cutters and heat presses, requiring a safe and organized production environment.

• Collaborative Atmosphere: While individual tasks are performed, there is a need for collaboration with other team members to ensure smooth store operations and customer flow.

Work Schedule:

• The position requires flexibility, with work hours including nights, weekends, and early mornings. This is a part-time role designed to cover various operational needs throughout the week.

📝 Enhancement Note: The work environment is dynamic and customer-facing, combining the fast-paced nature of retail with the specialized, hands-on work of custom framing. The need for evening and weekend availability is a defining characteristic of this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and resume, followed by a brief phone or video screening to assess basic qualifications and availability.

• In-Store Interview: A more in-depth interview, potentially conducted by the Framing Department Manager or Store Manager. This may include situational questions about customer service, problem-solving, and sales scenarios.

• Skills Demonstration (Potential): Candidates might be asked to demonstrate basic measuring skills or discuss their understanding of design principles. For candidates with prior framing experience, a review of their portfolio may be requested.

• Team Interaction: An opportunity to meet with other team members to assess cultural fit and collaborative potential.

• Final Offer: Based on overall assessment of skills, experience, and cultural alignment.

Portfolio Review Tips:

• For Prior Experience: If you have prior framing or custom design experience, prepare a portfolio (digital or physical) showcasing your best work. Highlight projects with unique challenges, complex designs, or exceptional craftsmanship.

• Focus on Quality & Detail: Emphasize the precision, material selection, and attention to detail in your framing work.

• Customer Focus: Include examples or testimonials that demonstrate your ability to understand and meet customer needs.

• Process Understanding: Be prepared to discuss the process you followed for each project, from consultation to completion.

• If No Direct Experience: Highlight projects or personal experiences that demonstrate strong attention to detail, artistic sensibility, problem-solving skills, and customer interaction abilities. Discuss how transferable skills apply to this role.

Challenge Preparation:

• Customer Service Scenarios: Prepare responses for common customer service challenges (e.g., handling a complaint, dealing with a difficult customer, resolving an order issue).

• Sales Situations: Practice how you would approach a customer looking for framing advice, upsell opportunities (e.g., premium materials, matting options), and close a sale.

• Problem-Solving: Be ready to discuss how you would handle a situation like a damaged frame, a missed deadline, or a customer dissatisfaction with the final product.

📝 Enhancement Note: The interview process will likely focus on assessing both practical skills (or aptitude for learning them) and customer-facing abilities. For candidates with prior framing experience, a portfolio is highly recommended. For those without, demonstrating transferable skills and a strong willingness to learn will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard equipment in a Michaels framing shop includes:

  • Mat Cutters: For precise cutting of mat boards.
  • Glass Cutters: For sizing and cutting glass or acrylic.
  • Frame Moulding Cutters/Jointers: For cutting and assembling frame pieces.
  • Heat Presses/Gunn Presses: For applying adhesives or finishing touches.
  • Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

• POS System: A point-of-sale system for processing transactions, managing orders, and potentially inventory lookups.

• Basic Computer Applications: For internal communication, training modules, and potentially order management software.

• Inventory Management Tools: May include handheld scanners or software for tracking stock levels of frames, mats, and supplies.

Analytics & Reporting:

CRM & Automation:

• The POS system may have basic CRM functionalities for customer order history.

• Automation is primarily related to the efficiency of the framing equipment and processes, rather than software automation.

📝 Enhancement Note: Proficiency with specialized framing tools is essential. While advanced software skills are not typically required, familiarity with POS systems and basic computer operations is expected. The role is more hands-on with physical tools than with complex digital systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters an environment that celebrates creativity and encourages employees to share their passion for arts and crafts.

• Customer Focus: A strong emphasis on providing exceptional customer service and building lasting relationships through personalized solutions.

• Quality & Craftsmanship: Commitment to delivering high-quality products and services, especially in the custom framing department.

• Teamwork & Respect: Encouraging a collaborative and respectful work environment where team members support each other.

• Efficiency & Process Adherence: Valuing the importance of following established procedures to ensure operational consistency and safety.

Collaboration Style:

• Service-Oriented: Team members collaborate to ensure a seamless customer experience, from initial greeting to product fulfillment.

• Knowledge Sharing: Associates are encouraged to share their expertise, whether it's about crafting techniques, product knowledge, or operational best practices.

• Supportive Environment: The culture aims to be supportive, helping team members develop their skills and navigate challenges together.

📝 Enhancement Note: The culture at Michaels is deeply rooted in the creative arts and customer engagement. For a Picture Framer, embodying these values means being both artistically inclined and service-minded, contributing to a positive and productive store atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales opportunities while also meeting production deadlines for framing orders.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and framing requirements.

• Maintaining Quality Standards: Consistently producing high-quality work that meets customer expectations and company standards, especially under time pressure.

• Physical Demands: The role involves prolonged standing, lifting, and repetitive motions, which can be physically demanding.

• Seasonal Fluctuations: Managing workload during peak retail seasons and holidays.

Learning & Development Opportunities:

• Framing Mastery: Deepen expertise in all aspects of custom framing, from design and material selection to advanced cutting and assembly techniques.

• Sales Training: Enhance consultative selling skills to increase average order value and customer satisfaction.

• Product Knowledge: Expand knowledge of art supplies, craft materials, and home decor trends relevant to framing.

• Operational Proficiency: Gain experience in various retail operations, including POS management, inventory control, and visual merchandising.

• Leadership Development: Opportunities to take on more responsibility, mentor new team members, or progress into supervisory roles.

📝 Enhancement Note: The challenges are primarily centered around the dual nature of the role—combining creative craft with retail sales and operational demands. Growth opportunities are plentiful within Michaels' large retail footprint, allowing for specialization or broader career development.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer. How would you handle a customer who is unhappy with the framing quote?"

• Sales Approach: "How would you approach a customer who is browsing the framing samples? What questions would you ask to understand their needs?"

• Problem-Solving: "If a framing order was damaged before the customer picked it up, what steps would you take?" or "How would you manage your time if you had multiple framing orders with tight deadlines?"

• Aptitude for Craft: "What interests you about custom picture framing?" or "Describe your attention to detail in past projects."

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "How do you embody creativity and customer focus in your work?"

Portfolio Presentation Strategy:

• Highlight Key Projects: If you have prior framing experience, select 2-3 diverse projects to discuss.

• Focus on Process: Explain the customer's initial request, your design process, material choices, any challenges encountered, and the final outcome.

• Quantify Impact (if possible): Mention customer satisfaction, successful sales, or efficiency improvements.

• For No Framing Experience: Prepare to discuss examples of projects or tasks where you demonstrated strong attention to detail, problem-solving, artistic flair, or customer interaction. Emphasize your eagerness to learn and apply these skills to framing.

📝 Enhancement Note: Interviews will likely assess your customer service skills, sales potential, ability to learn a craft, and fit with Michaels' creative and customer-centric culture. Being prepared to articulate how your existing skills translate and your enthusiasm for learning are key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, creative, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," "attention to detail," and "creative."

• Portfolio Preparation (if applicable): If you have prior framing or custom design work, compile a portfolio. Be ready to discuss your projects and processes during the interview.

• Interview Practice: Prepare for common retail interview questions focusing on customer service, problem-solving, and sales scenarios. Practice articulating your interest in custom framing and your willingness to learn.

• Company Research: Familiarize yourself with Michaels' brand, its custom framing services, and its commitment to creativity and customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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