PT FRAMER

📍 Job Overview

Job Title: PT Framer Company: Michaels Stores Location: Corona-3469 Grand Oaks, United States Job Type: PART_TIME Category: Retail Operations / Customer Service Date Posted: August 20, 2025 Experience Level: Entry Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service within a retail environment, specifically in the custom framing department.
• Key responsibilities include building customer relationships, understanding customer needs, and providing tailored framing solutions.
• This position requires hands-on operation of framing equipment and adherence to quality standards for custom orders.
• It involves maintaining visual merchandising standards in the ready-made frame department and contributing to overall store operations.

📝 Enhancement Note: While this role is not directly in Revenue Operations or Sales Operations in a B2B context, it embodies core operational principles within a B2C retail setting. The focus on customer relationships, sales execution, and quality control directly impacts revenue and operational efficiency, making it relevant for individuals interested in customer-facing operations. The "Framer" title implies a specialized operational skill set within retail.

📈 Primary Responsibilities

• Cultivate strong customer relationships by leveraging the "Elevated ABC Deliver" methodology to understand needs and provide custom framing solutions.
• Achieve and exceed sales and production targets for the custom framing department.
• Ensure the accurate and timely completion of all custom framing orders, meeting high-quality standards.
• Manage and maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Sales In, Stock Out) and Directed Replenishment processes.
• Deliver friendly and efficient customer service, assisting customers with locating products and offering solutions.
• Maintain a safe, clean, and organized store environment, adhering to Standard Operating Procedures (SOPs) and company programs.
• Support company-wide shrink and safety initiatives to minimize loss and ensure a secure workplace.
• Participate actively in the truck unloading and stocking processes, ensuring adherence to established standards and timelines.
• Operate the cash register accurately and execute cash handling procedures according to company standards.
• Acknowledge all customers, assist them in finding products, and provide solutions to their creative needs.
• Support and execute Omni-channel processes to enhance the customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities emphasize a blend of direct customer engagement, sales targets, operational execution (framing order completion, merchandising), and adherence to company policies, which are fundamental to retail operations management.

🎓 Skills & Qualifications

Education:

• No specific degree is mandated, but a background or interest in arts, crafts, design, or visual merchandising is beneficial.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.
• Experience in sales or consultative selling is highly regarded, as the role involves guiding customers towards framing solutions.
• Prior experience with custom framing, art installation, or visual display is a plus.

Required Skills:

• Proficient in providing excellent customer service and building rapport with diverse clientele.
• Ability to operate framing equipment and a glass cutter safely and effectively.
• Competency in basic computer skills for order processing and system navigation.
• Strong measuring skills for accurate custom framing design and production.
• Experience with cash handling and operating a point-of-sale (POS) system.
• Ability to maintain and organize retail displays and departments, contributing to visual merchandising.
• Problem-solving skills to address customer needs and operational challenges.

Preferred Skills:

• Previous retail experience in a similar capacity.
• Proven experience in selling products and/or services to customers, demonstrating consultative sales techniques.
• Familiarity with design principles or an aptitude for understanding aesthetic preferences in art and framing.
• Knowledge of inventory management basics, such as SISO and replenishment.

📝 Enhancement Note: The required skills like measuring, operating specific equipment, and customer service highlight operational competencies. The preferred skills in retail sales and consultative selling are directly aligned with driving revenue through specialized services.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested, candidates are encouraged to highlight any experience with custom design projects, visual displays, or sales achievements in their resume or during interviews.
• Demonstrating an understanding of process flow for custom orders, from consultation to completion, will be advantageous.
• Examples of how you've improved customer satisfaction or sales through personalized service or product recommendations are valuable.
• Familiarity with POS systems and basic computer applications used for order management is expected.

Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they apply them to ensure consistent quality and customer experience.
• An ability to articulate how they would manage the workflow for custom framing orders, from initial customer interaction to final product delivery, is important.
• Understanding the importance of maintaining accurate records for custom orders and inventory is key.

📝 Enhancement Note: For a role like this, a portfolio might include examples of creative projects, visual displays, or customer testimonials. The emphasis is on demonstrating a methodical approach to custom work and customer service, reflecting operational diligence.

💵 Compensation & Benefits

Salary Range:

• The estimated base pay range for this position is $16.75 to $19.70 per hour.
• This range is based on the provided information and reflects entry-level to intermediate experience within the retail sector for this specialized role.

Benefits:

• Health Insurance: Medical, dental, and vision coverage are provided.
• Paid Time Off (PTO): Paid time off is offered, allowing for work-life balance.
• Tuition Assistance: Support for continuing education and professional development.
• Employee Discounts: Generous discounts on Michaels products and services.
• Other Benefits: Access to additional benefits as detailed on mikbenefits.com.

Working Hours:

• This is a Part-Time position.
• Work hours may include nights, weekends, and early mornings, aligning with typical retail operational needs.
• The role requires flexibility to cover various shifts to ensure customer service availability.

📝 Enhancement Note: The salary range is typical for specialized retail roles requiring specific skills (framing) and customer interaction, reflecting hourly compensation standards in the US retail market. The benefits package is comprehensive for part-time employees, supporting employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home decor products. Company Size: Over 1,300 stores across North America, indicating a large, established retail operation. Founded: 1973, with headquarters in Irving, Texas. This long history suggests a stable and experienced organization with established operational frameworks.

Team Structure:

• The role operates within a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a department lead or manager (e.g., Framing Department Manager).
• Collaboration occurs primarily with fellow store associates, including sales floor staff, cashiers, and potentially visual merchandisers.
• Cross-functional interaction might include support from inventory management teams or corporate operations specialists for specific initiatives.

Methodology:

• The company emphasizes customer-centric operational methodologies, focusing on creating memorable experiences through personalized service and quality product delivery.
• Data-driven decision-making is implied through the use of sales targets, inventory management systems (SISO, Directed Replenishment), and performance metrics.
• Process adherence is critical, with a strong emphasis on Standard Operating Procedures (SOPs) to ensure consistency and compliance.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' culture is deeply rooted in creativity and customer engagement. For operations, this translates to a focus on efficient store operations that support a positive and inspiring customer journey, particularly within specialized departments like framing.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to early-career operational role within the retail sector, focusing on specialized customer service and production. Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with direct oversight from a Framing Department Manager or designated supervisor. Operations Impact: Directly influences store revenue through custom framing sales and customer retention. Impacts operational efficiency by maintaining department standards, managing inventory for the frame department, and contributing to overall store presentation and customer satisfaction.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, design consultation, and operational efficiency within a specialized retail department.
• Internal Advancement: Potential to move into roles like Framing Department Specialist, Keyholder, Assistant Store Manager, or explore other operational areas within Michaels (e.g., visual merchandising, inventory control).
• Cross-Training: Possibility to gain experience in other store functions, broadening operational skill sets.
• Leadership Potential: Demonstrating strong performance and customer engagement can lead to opportunities for leadership development within the store environment.

📝 Enhancement Note: This role serves as a foundational stepping stone in retail operations, offering a clear path for growth through skill acquisition and demonstrated performance in customer service and operational execution within a creative retail context.

🌐 Work Environment

Office Type: Public retail store setting. Office Location(s): Corona-3469 Grand Oaks, United States. The store environment is a climate-controlled public retail space.

Workspace Context:

• The workspace includes the main retail floor, the custom framing shop area, and stock rooms.
• The framing shop is a specialized area equipped with framing equipment, a glass cutter, and a heat press, requiring careful adherence to safety protocols.
• Collaboration with team members is frequent on the sales floor and within the department.
• Access to high shelves may be required, necessitating the use of ladders or similar equipment.

Work Schedule:

• This is a part-time position with flexible hours that may include evenings, weekends, and early mornings.
• The schedule will vary based on store needs and customer traffic patterns.

📝 Enhancement Note: The work environment is dynamic and customer-facing, requiring adaptability and a proactive approach to managing the operational demands of a retail store, particularly within the specialized framing department.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone screen to assess basic qualifications and interest.
• In-Person Interview: Expect a one-on-one interview with the hiring manager (e.g., Store Manager or Framing Department Manager). This will focus on customer service skills, retail experience, understanding of the framing role, and cultural fit.
• Skills Assessment: May involve a practical demonstration of measuring skills, basic computer proficiency, or a scenario-based question about handling customer requests.
• Team Interaction: You might have a brief interaction with other team members to gauge collaboration and communication style.

Portfolio Review Tips:

• While no formal portfolio is required, be prepared to discuss any relevant creative projects, past customer service successes, or sales achievements.
• Highlight any experience you have with custom design, precision work, or consultative sales in your resume and during the interview.
• Use the "Elevated ABC Deliver" methodology as a framework to discuss how you build customer relationships and provide solutions.

Challenge Preparation:

• Be ready to answer questions about how you would handle a demanding customer, a complex framing request, or a situation where you need to upsell or cross-sell.
• Prepare examples of how you've used your measuring or artistic skills in previous roles or personal projects.
• Understand the importance of maintaining a clean and organized workspace and how you would contribute to that.

📝 Enhancement Note: The interview process will heavily weigh customer interaction skills, operational diligence in the framing department, and alignment with Michaels' creative and customer-focused culture. Demonstrating practical skills and a proactive attitude is key.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing transactions, handling cash, and managing customer orders.
• Framing Equipment: Proficiency or willingness to learn to operate specialized framing machinery, including mat cutters, framing guns, and potentially heat presses.
• Glass Cutter: Skill in using a glass cutter for custom framing orders.
• Measuring Tools: Precision in using tape measures, rulers, and other measuring devices.

Analytics & Reporting:

• Inventory Management Systems: Familiarity with concepts like SISO (Sales In, Stock Out) and Directed Replenishment for managing ready-made frame stock.
• Order Management Systems: Basic understanding of how custom orders are tracked and managed within the store's system.

CRM & Automation:

• Customer Relationship Management (CRM): While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a customer-centric approach to sales and service, akin to basic CRM principles.
• POS and Order Systems: These systems often have integrated customer data capture for order history and loyalty programs.

📝 Enhancement Note: Proficiency with point-of-sale (POS) systems and specialized framing tools is essential. The role requires a blend of technical skills for equipment operation and customer-facing skills that align with retail CRM principles.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and creating positive, creative experiences.
• Creativity: Embracing and fostering a creative environment, both in product offerings and problem-solving.
• Quality: Commitment to high standards in custom framing and overall store presentation.
• Teamwork: Collaborating effectively with colleagues to achieve store goals and support customers.
• Efficiency: Adhering to SOPs and best practices to ensure smooth store operations and timely order fulfillment.

Collaboration Style:

• The role requires a collaborative approach with store associates to assist customers, manage inventory, and maintain store standards.
• Open communication and a willingness to help colleagues are valued.
• Contributing to a positive and supportive team atmosphere is expected.

📝 Enhancement Note: Michaels fosters a culture that celebrates creativity and customer engagement. Operations roles within Michaels are expected to uphold these values by ensuring a seamless and inspiring customer experience through diligent execution of operational tasks.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Tasks: Managing customer consultations, order processing, framing production, and general store duties simultaneously.
• Meeting Sales Targets: Consistently achieving custom framing sales goals in a competitive retail environment.
• Handling Complex Requests: Addressing unique or challenging customer design preferences and ensuring satisfaction.
• Physical Demands: The role involves standing for long periods, lifting, and using specialized equipment, which can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Deepening skills in custom framing design, techniques, and material knowledge.
• Sales & Consultation: Developing consultative sales skills to effectively guide customers and increase transaction value.
• Operational Proficiency: Gaining experience in retail inventory management, visual merchandising, and customer service best practices.
• Cross-Functional Exposure: Opportunities to learn about other areas of store operations within Michaels.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in a creative industry, with clear pathways for advancement within a large retail organization by mastering operational execution and customer engagement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs." (Focus on consultative selling and customer service).
• "How do you ensure accuracy and quality when completing a custom order?" (Highlight attention to detail and process adherence).
• "Imagine a customer is unhappy with a framing choice. How would you handle that situation?" (Assess problem-solving and customer recovery skills).
• "What interests you about custom framing and Michaels?" (Gauge passion for the craft and company alignment).

Company & Culture Questions:

• Research Michaels' mission, values, and current creative trends.
• Be prepared to discuss how you contribute to a positive and creative work environment.
• Understand the importance of teamwork and how you collaborate with others.

Portfolio Presentation Strategy:

• If you have any visual examples of your work (personal projects, past displays), be ready to share them and explain your process and creative choices.
• Focus on demonstrating your understanding of customer needs and how your skills translate into delivering solutions.
• Highlight any quantifiable results you've achieved in previous roles (e.g., sales targets met, customer satisfaction improvements).

📝 Enhancement Note: Prepare to articulate how your skills and experiences directly contribute to Michaels' core values of creativity and customer engagement, with specific examples of your operational and customer service capabilities.

📌 Application Steps

To apply for this PT Framer position:

• Submit your application through the provided link on the Michaels Careers portal.
• Tailor your resume: Emphasize customer service, sales experience, attention to detail, and any experience with tools or creative processes. Quantify achievements where possible.
• Prepare for behavioral questions: Think of specific examples demonstrating your customer service, problem-solving, and teamwork skills.
• Research the role: Understand the specifics of custom framing and the customer journey at Michaels.
• Practice your "Elevated ABC Deliver" approach: Be ready to discuss how you build customer relationships and provide solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.