PT Framer

📍 Job Overview

Job Title: PT Framer Company: Michaels Stores Location: Parkersburg-100 Park Shopping Center, Parkersburg, WV Job Type: PART_TIME Category: Retail Operations / Customer Service Date Posted: August 19, 2025 Experience Level: Entry Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships by providing expert custom framing solutions and consultative sales.
• Maintain operational excellence in the framing department and across the retail floor to enhance the customer shopping experience.
• Execute sales and production targets through personalized customer engagement and efficient workflow management.
• Support overall store operations, including merchandising, inventory management, and loss prevention initiatives.
• Act as a brand ambassador, embodying the company's purpose to "fuel the joy of creativity" through exceptional customer service and product knowledge.

📝 Enhancement Note: While the job title "PT Framer" might suggest a purely production-focused role, the description emphasizes customer interaction, sales, and relationship-building, indicating a blend of sales, service, and operational responsibilities within a retail environment. This role is not a typical "Revenue Operations" or "Sales Operations" role in the B2B sense, but rather a customer-facing operational role within a large retail organization.

📈 Primary Responsibilities

• Engage customers in personalized consultations to understand their framing needs and recommend appropriate solutions, utilizing Elevated ABC Deliver methodology.
• Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction.
• Operate and maintain all framing equipment, including glass cutters and heat presses, safely and efficiently according to Standard Operating Procedures (SOPs).
• Manage the ready-made frame department, including visual merchandising, stock replenishment, and ensuring a clean and organized presentation.
• Provide friendly and proactive customer service throughout the store, assisting with product location, offering solutions, and ensuring a positive shopping experience.
• Drive sales performance by actively promoting custom framing services and related products to meet or exceed personal designer and sales targets.
• Process customer transactions accurately and efficiently using the cash register, adhering to all cash handling and security standards.
• Assist with various Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to support an integrated customer experience.
• Participate actively in store operations, including truck unloads, stocking, and maintaining store standards to ensure a safe, clean, and clutter-free environment.
• Support company shrink and safety programs through diligent adherence to policies and procedures.

📝 Enhancement Note: The responsibilities highlight a strong customer-centric approach, requiring not only technical framing skills but also sales acumen and general retail operational proficiency. The emphasis on "Elevated ABC Deliver" suggests a structured sales process focused on building rapport and delivering value.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred. Formal training in art, design, or a related field is a plus but not required.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.
• Demonstrated ability to learn and apply new technical skills related to equipment operation and product handling.

Required Skills:

• Basic Computer Skills: Ability to use point-of-sale (POS) systems, basic software applications for order entry, and potentially internal communication platforms.
• Measuring Skills: Proficiency in accurate measurement and calculation for custom framing projects.
• Customer Service Excellence: Ability to engage customers, actively listen to their needs, provide solutions, and create a positive and memorable experience.
• Sales Acumen: Aptitude for understanding customer needs, recommending products, and driving sales through consultative selling techniques.
• Cash Handling: Competence in processing transactions accurately and managing a cash drawer according to company standards.
• Problem-Solving: Ability to identify customer needs, troubleshoot issues, and offer effective solutions within the scope of the role.
• Adherence to SOPs: Commitment to following established Standard Operating Procedures for safety, operations, and customer service.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store setting, understanding store operations and customer flow.
• Sales Experience: Proven track record of selling products or services, with the ability to meet sales targets.
• Framing Knowledge: Familiarity with framing techniques, materials, and design principles is beneficial.
• Visual Merchandising: Ability to maintain attractive and organized product displays in the framing department and throughout the store.

📝 Enhancement Note: The "0-2" years experience level suggests that the company is looking for candidates with foundational skills who can be trained effectively. The emphasis on "basic" skills indicates that extensive prior experience in all areas is not a prerequisite, but a willingness to learn and apply fundamental principles is key.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level retail position, candidates may be asked to discuss past experiences that demonstrate their customer service, sales, or problem-solving capabilities.
• Examples of successful customer interactions, resolution of customer issues, or contributions to team sales goals can serve as informal portfolio pieces.
• Demonstrating an understanding of how to follow processes and achieve results is crucial, even without a traditional portfolio.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all job functions, including framing, sales, and cash handling.
• Ability to follow workflow for custom framing orders from consultation to completion, ensuring quality and timeliness.
• Comprehension of store operational processes, such as truck unloads, stocking, and inventory management.

📝 Enhancement Note: For an entry-level retail associate role like this, a formal "process portfolio" comparable to operations or marketing roles is unlikely. The expectation is more about demonstrating an understanding and application of established company processes and procedures during the interview and onboarding phases.

💵 Compensation & Benefits

Salary Range: For a Part-Time Framer position in Parkersburg, WV, with an entry-level experience requirement, the estimated hourly wage would likely fall within the range of $11.00 to $14.00 per hour.

Methodology: This estimate is based on common retail pay scales for similar roles in the specified geographic location (Parkersburg, WV), considering the entry-level experience requirement and the nature of the responsibilities. Research was conducted on national retail wage averages for part-time sales and customer service associates, adjusted for regional cost of living and typical retail compensation structures. Specific company data for Michaels Stores was not available, but this range is representative of the market.

Benefits:

• Health Insurance: Medical, dental, and vision coverage may be available, potentially with varying eligibility requirements based on hours worked.
• Paid Time Off (PTO): Accrued paid time off is typically offered to part-time employees, which can be used for vacation, sick days, or personal needs.
• Tuition Assistance: Michaels offers tuition assistance programs, providing financial support for employees pursuing further education, aligning with their commitment to team member development.
• Employee Discounts: A significant employee discount on Michaels products is a key benefit, allowing team members to enjoy creative supplies and framing services at a reduced cost.
• Other Potential Benefits: This may include opportunities for flexible scheduling, employee assistance programs, and participation in company-sponsored events or training.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, store hours, and scheduling. The role may require flexibility to work nights, weekends, and possibly early mornings, as the store operates across various shifts to serve customers effectively. While the input mentions "40" hours, this is typically the standard full-time work week and likely an error for a "PART_TIME" role; actual part-time hours are usually between 15-29 per week.

📝 Enhancement Note: The "40" working hours listed in the input data is inconsistent with the "PART_TIME" employment type. It is assumed that actual part-time hours will be less than 40 per week, and the figure may represent a standard work week for reference or a potential for increased hours based on performance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty retailer of arts and crafts supplies in North America, offering a wide range of products for various creative pursuits.

Company Size: Michaels operates over 1,300 stores across the United States and Canada, employing a significant number of individuals. This large scale means established operational processes and a structured corporate environment.

Founded: Michaels was founded in 1973 and is headquartered in Irving, Texas. This history indicates a mature company with a well-defined brand and operational framework.

Team Structure:

• As a retail store associate, the PT Framer will be part of a store team that typically includes a Store Manager, Assistant Store Manager(s), and other Sales Associates and Framers.
• The Framer likely reports directly to a manager responsible for the framing department or overall store operations.
• Collaboration is expected with other store associates for customer service, merchandising, and operational tasks, fostering a team-oriented environment.

Methodology:

• Michaels emphasizes a customer-centric approach, focusing on providing a positive shopping experience and creative solutions.
• The company utilizes data and analytics to understand customer behavior, manage inventory, and optimize store performance.
• Workflow planning and optimization are evident in their SOPs and sales methodologies like "Elevated ABC Deliver."
• Automation is likely used in inventory management, point-of-sale systems, and potentially for scheduling and communication.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is centered around creativity and customer engagement. For an operations-minded individual, understanding how these creative goals translate into efficient store processes and customer service delivery is key.

📈 Career & Growth Analysis

Operations Career Level: This role is at the entry-level or associate level within a retail operational structure. It provides foundational experience in customer service, sales, and in-store operational processes.

Reporting Structure: The PT Framer typically reports to a department manager or store manager, who oversees daily operations and team performance.

Operations Impact: While not a traditional "Revenue Operations" role, the PT Framer directly impacts store revenue through custom framing sales and customer retention. Their ability to provide excellent service and quality products contributes to repeat business and positive word-of-mouth, indirectly supporting broader company revenue goals. Efficient operations in the framing department also minimize waste and maximize throughput, contributing to profitability.

Growth Opportunities:

• Skill Development: Opportunities to become a skilled custom framer, master sales techniques, and gain proficiency in retail operations and customer relationship management.
• Advancement: Potential to advance within Michaels Stores to roles such as Lead Framer, Key Holder, Assistant Manager, or Store Manager, depending on performance, tenure, and business needs.
• Cross-Training: Possibility of cross-training in other store departments to broaden retail operational knowledge.
• Leadership Potential: Demonstrating strong customer service, sales results, and adherence to operational standards can pave the way for future leadership opportunities within the organization.

📝 Enhancement Note: The career path for a PT Framer is primarily within the retail operations and management track, focusing on hands-on experience and progression through store leadership roles.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is a customer-facing store with dedicated areas for custom framing services.

Office Location(s): The position is located at the Michaels store in Parkersburg, WV, specifically at the 100 Park Shopping Center.

Workspace Context:

• The workspace includes customer service areas, sales floors, and a dedicated framing shop.
• The framing shop environment involves specialized equipment and materials, including glass cutters and heat presses, requiring attention to safety protocols.
• The store environment is generally climate-controlled, though some stock rooms may not be.
• The role may involve occasional outdoor work for tasks like retrieving shopping carts or during truck unloads.

Work Schedule: The work schedule is part-time and will require flexibility. Employees are expected to be available to work nights, weekends, and potentially early mornings to cover store operating hours and meet customer demand.

📝 Enhancement Note: The work environment is dynamic and customer-driven, requiring adaptability and a focus on maintaining store standards while engaging with a diverse customer base.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Candidates submit their application online.
• Initial Screening: Applications are reviewed to assess basic qualifications and experience.
• Phone/Video Interview: A preliminary interview may be conducted to discuss experience, skills, and interest in the role, with a focus on customer service and sales potential.
• In-Person Interview: Candidates may be invited for an in-person interview at the store. This typically involves meeting with the hiring manager (Store Manager or Assistant Manager) to discuss their background, assess their fit with the company culture, and evaluate their understanding of the role's responsibilities.
• Skills Assessment (Potential): While not explicitly stated, candidates might be asked about their approach to customer interactions, problem-solving scenarios, or basic measuring tasks to gauge practical abilities.
• Final Decision: Based on the interview performance and overall qualifications.

Portfolio Review Tips:

• For this role, a traditional portfolio is not expected. Instead, prepare to discuss specific examples from your past work or academic experiences that showcase:
  • Customer Service Successes: Describe situations where you went above and beyond for a customer.
  • Sales Achievements: Talk about times you effectively sold a product or service and met targets.
  • Problem-Solving Scenarios: Be ready to share how you resolved a customer complaint or a challenging situation.
  • Teamwork Examples: Discuss instances where you collaborated effectively with colleagues.
• Highlight your understanding of the importance of following procedures and maintaining quality standards.

Challenge Preparation:

• Be prepared to answer behavioral questions that assess your customer service, sales, and problem-solving skills. Examples:
  • "Describe a time you dealt with a difficult customer."
  • "How would you approach a customer who seems unsure about their framing needs?"
  • "What steps would you take to ensure a custom framing order is perfect?"
  • "How do you prioritize tasks when the store is busy?"
• Demonstrate your enthusiasm for the Michaels brand and the creative process.
• Show an understanding of the physical demands of the role and a willingness to perform all duties required.

📝 Enhancement Note: The interview process for this retail position is focused on assessing soft skills, cultural fit, and basic operational understanding rather than technical documentation or complex analytical skills.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: Used for processing customer transactions, managing sales, and potentially tracking inventory. Proficiency in operating a POS system is essential.
• Framing Equipment: Includes specialized tools such as glass cutters, mat cutters, framing saws, and heat presses. Safe and effective operation is critical.
• Measuring Tools: Rulers, tape measures, and specialized framing measurement devices. Accuracy is paramount.

Analytics & Reporting:

• While not directly responsible for complex analytics, associates may interact with basic sales reports or inventory counts displayed on store systems.
• Understanding sales performance metrics at a high level (e.g., daily sales targets) can be beneficial.

CRM & Automation:

• The "Elevated ABC Deliver" methodology suggests a customer relationship management approach, likely supported by POS system features or internal sales tracking tools.
• Automation may be present in inventory management systems, scheduling software, and internal communication platforms.

📝 Enhancement Note: The technology stack is primarily focused on retail operations, customer transactions, and specialized framing equipment. The emphasis is on practical application and adherence to established systems.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and creating positive, memorable experiences is central to the Michaels culture.
• Creativity: A passion for arts, crafts, and creative expression is encouraged and aligns with the company's core purpose.
• Teamwork: Collaboration and mutual support among store associates are valued to ensure smooth operations and excellent customer service.
• Integrity: Adhering to company policies, ethical standards, and maintaining a safe and respectful work environment.
• Efficiency: Striving for operational excellence in tasks like framing production, merchandising, and customer service to contribute to store success.

Collaboration Style:

• Associates are expected to work collaboratively with colleagues to assist customers, manage workload, and maintain store standards.
• Open communication and a supportive attitude are encouraged to ensure all team members can contribute effectively.
• Cross-functional collaboration within the store team is essential for handling various customer needs and operational tasks.

📝 Enhancement Note: The culture values a blend of creative passion, customer dedication, and operational efficiency, fostering a supportive team environment within a retail setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Managing customer interactions on the sales floor, fulfilling custom framing orders, and completing operational tasks simultaneously requires strong time management and prioritization skills.
• Customer Demands: Dealing with diverse customer needs, including complex framing projects and occasional challenging personalities, requires patience and problem-solving abilities.
• Physical Demands: The role involves standing for extended periods, lifting heavy items, and working with specialized equipment, which can be physically taxing.
• Adapting to Seasonal Peaks: Retail environments often experience significant fluctuations in customer traffic and sales volume throughout the year, requiring adaptability and resilience.

Learning & Development Opportunities:

• Framing Expertise: Opportunity to develop advanced skills in custom framing design, material selection, and production techniques.
• Sales and Customer Service Training: Continuous learning in consultative selling, customer engagement, and conflict resolution.
• Retail Operations Knowledge: Gaining a comprehensive understanding of retail store management, inventory control, and visual merchandising.
• Potential for Leadership: Developing leadership capabilities through on-the-job training and performance, with pathways to supervisory and management roles.

📝 Enhancement Note: The challenges are typical of a customer-facing retail role, with specific emphasis on the technical and artistic aspects of custom framing, alongside general operational duties. Growth is centered on mastering retail skills and advancing within store management.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: Be ready to describe your philosophy on providing excellent customer service and how you handle customer inquiries or complaints. Prepare examples of how you’ve positively impacted a customer’s experience.
• Sales Technique: Discuss how you approach selling products or services, focusing on understanding customer needs rather than just pushing sales. Be prepared to explain how you would consult with a customer on a custom framing project.
• Problem-Solving: Prepare specific examples of how you’ve solved problems in previous roles, particularly those involving customer issues or operational challenges.
• Teamwork and Collaboration: Discuss your experience working as part of a team and how you contribute to a positive and productive work environment.

Company & Culture Questions:

• Research Michaels Stores: Understand their mission ("fuel the joy of creativity"), product offerings, and brand values.
• Be prepared to articulate why you are interested in working for Michaels specifically.
• Discuss how your personal values align with the company's values of customer focus, creativity, and teamwork.

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on having clear, concise stories ready that highlight your relevant skills and experiences.
• Use the STAR method (Situation, Task, Action, Result) to structure your answers to behavioral questions, making your experiences impactful and easy to follow.
• Be ready to discuss any creative projects you're passionate about, demonstrating your connection to the company's core mission.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong interpersonal skills, a customer-centric mindset, a willingness to learn, and an understanding of the retail environment and the Michaels brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Stores careers portal.
• Operations Portfolio Customization: While a formal portfolio isn't required, tailor your resume to highlight customer service, sales, and any related retail or hands-on experience. Use keywords from the job description like "customer relationships," "framing solutions," "sales," and "customer service."
• Resume Optimization: Ensure your resume clearly lists any experience with POS systems, measuring, or working with equipment. Quantify achievements where possible (e.g., "contributed to a 10% increase in framing sales").
• Operations Interview Preparation: Practice answering behavioral questions using the STAR method. Be ready to discuss your approach to customer service, sales, and problem-solving. Mentally prepare to articulate your understanding of the framing process and the importance of quality.
• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand what makes Michaels unique in the arts and crafts retail sector.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.