pt framer

📍 Job Overview

Job Title: PT Framer
Company: Michaels Stores
Location: Port Chester-27 Waterfront Pl (Don Bosco Pl), New York, United States
Job Type: PART_TIME
Category: Retail Operations / Customer Service
Date Posted: October 12, 2025
Experience Level: Entry-Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and foster strong client relationships by expertly guiding them through custom framing solutions.
• Achieve and exceed sales and production targets within the Custom Framing department, ensuring customer satisfaction and revenue growth.
• Master the operation of framing equipment and utilization of tools to produce high-quality, custom-framed products accurately and on schedule.
• Contribute to a positive and efficient retail environment by maintaining store standards, assisting customers, and supporting operational processes.

📝 Enhancement Note: This role, while focused on custom framing, has significant customer-facing and sales responsibilities. The "PT Framer" title suggests a part-time capacity, and the description emphasizes building customer relationships and driving sales through personalized design consultations, aligning with a revenue-generating aspect of retail operations.

📈 Primary Responsibilities

• Build and nurture customer relationships by acting as a personal designer, utilizing Elevated ABC Deliver methodologies to understand client needs and create memorable framing experiences.
• Meet and exceed established sales and production goals for custom framing orders, directly contributing to departmental and store revenue targets.
• Execute the complete framing order process, ensuring adherence to quality standards and timely delivery to meet customer expectations and project deadlines.
• Maintain the visual presentation and stock levels of the ready-made frame department, as well as managing SISO (Single Item, Single Out) and Directed Replenishment processes to ensure product availability.
• Provide exceptional customer service by assisting shoppers with product location, offering solutions, and ensuring a well-merchandised and fully stocked store environment.
• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with all applicable laws, regulations, and operational standards.
• Actively participate in and support company shrink and safety initiatives, contributing to a secure and accident-free workplace.
• Interact positively and respectfully with colleagues and customers, maintaining a professional demeanor even in challenging situations, and embodying the organization's vision and values.
• Participate in the efficient unloading and stocking of merchandise, adhering to truck un-load standards and staying within budget parameters.
• Operate the cash register accurately and efficiently, adhering to all cash handling policies and procedures.
• Proactively acknowledge customers, assist them in locating products, and provide effective solutions to their needs.
• Support and execute Omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, production, and operational tasks. The emphasis on "Elevated ABC Deliver" and "personal designer" indicates a consultative sales approach within the framing department, suggesting that sales performance is a key metric.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong understanding of visual aesthetics and design principles is beneficial for custom framing consultations. Experience:

• Required:
  • Basic computer proficiency for order entry, POS systems, and potential design software.
  • Basic measuring skills to accurately assess artwork dimensions and material requirements.
  • Ability to operate framing equipment and utilize a glass cutter safely and effectively.
• Preferred:
  • Previous retail experience, ideally in a sales or customer-facing role.
  • Proven experience in selling products and/or services to customers, demonstrating an ability to close sales and meet targets.

Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions with a positive attitude.
• Custom Framing Expertise: Proficiency in operating framing equipment, using a glass cutter, and understanding framing techniques to produce high-quality results.
• Sales Acumen: Capability to consultatively sell custom framing solutions, identify customer needs, and drive sales.
• Accurate Measurement & Calculation: Precision in taking measurements and calculating material needs for framing projects.
• Basic Computer Literacy: Familiarity with POS systems, basic software applications, and order management.
• Cash Handling Proficiency: Ability to manage transactions accurately and adhere to financial protocols.
• Teamwork & Collaboration: Willingness to work collaboratively with team members and support store operations.

Preferred Skills:

• Retail Sales Experience: Demonstrated success in a retail sales environment, with a track record of meeting or exceeding sales goals.
• Visual Merchandising: Understanding of how to present products effectively in a retail setting.
• Problem-Solving: Ability to troubleshoot issues related to framing, customer requests, or operational challenges.
• Adaptability: Flexibility to handle various tasks, from customer consultations to stocking and operational support.

📝 Enhancement Note: The requirements are geared towards an entry-level to early-career candidate. The emphasis on "basic" skills suggests a willingness to train, but the preferred skills point towards candidates who can hit the ground running with customer interaction and sales.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested, candidates are encouraged to highlight any past projects or achievements demonstrating:
  • Design Consultation Success: Examples of how you've helped customers achieve their desired outcomes through product recommendations or design advice.
  • Sales Performance: Quantifiable achievements in sales targets or customer satisfaction metrics from previous roles.
  • Process Adherence: Instances where you've successfully followed SOPs or implemented new processes to improve efficiency or quality.
  • Problem Resolution: How you’ve addressed customer issues or operational challenges to achieve a positive resolution.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Execution: How they approach a standardized process, from initial customer interaction to order completion and fulfillment.
  • Quality Control: Methods they use or would employ to ensure the quality and accuracy of their work, particularly in custom framing.
  • Customer Feedback Integration: How they would leverage customer feedback to improve service or product delivery.

📝 Enhancement Note: Given the role's nature, a formal portfolio is less critical than demonstrating practical skills and a customer-centric, process-oriented mindset through interview discussions and references. The ability to articulate past experiences will be key.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour. This range reflects the current market for part-time retail associate roles with specialized responsibilities like custom framing in the Port Chester, NY area, considering the experience level and the potential for sales-driven compensation.

Benefits:

• Health Insurance: Medical, dental, and vision coverage options are available for eligible team members.
• Paid Time Off: Accrued PTO for eligible team members, allowing for work-life balance.
• Tuition Assistance: Support for continued education and professional development.
• Employee Discounts: Generous discounts on Michaels products and services, encouraging personal creativity.
• Other Benefits: Access to additional benefits as detailed by The Michaels Companies Inc., promoting overall well-being.

Working Hours: This is a part-time position. While specific hours are not detailed, typical retail hours apply, including nights, weekends, and early mornings. Flexibility in scheduling is often a component of part-time roles in retail operations.

📝 Enhancement Note: The salary range is competitive for a part-time retail role in the specified location. The benefits package is comprehensive for part-time employees, with particular emphasis on health, development, and employee discounts, which are attractive to retail professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels operates as a leading creative destination, serving a broad customer base interested in arts, crafts, and home décor. Company Size: Over 1,300 stores in 49 states and Canada, plus online presence. This indicates a large, established retail organization with significant operational depth and standardized processes. Founded: 1973, headquartered in Irving, Texas. Michaels has a long-standing history in the retail sector, known for its focus on creativity and customer engagement.

Team Structure:

• Operations within a Michaels store typically involve a hierarchical structure with a Store Manager, Assistant Store Managers, Department Specialists (like the Framer), and Sales Associates.
• The Framer will likely report to a Department Manager or Assistant Store Manager, with direct interaction with fellow sales associates and potentially cross-functional collaboration with other departments for inventory or customer service needs.
• Collaboration is key, with a focus on supporting overall store performance, customer flow, and operational efficiency across all departments.

Methodology:

• Michaels emphasizes a customer-centric approach, focusing on driving sales through personalized service and product solutions.
• Operational methodologies include adherence to SOPs for consistency, safety, and compliance, alongside programs like "Elevated ABC Deliver" for enhanced customer engagement.
• Data-driven insights are likely utilized for inventory management, sales performance tracking, and customer behavior analysis, though this role focuses more on the frontline application of these principles.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a "creative destination," implying a culture that values creativity, customer inspiration, and community engagement. The operational structure is typical of a large retail chain, emphasizing standardized processes and team collaboration to achieve business objectives.

📈 Career & Growth Analysis

Operations Career Level: This PT Framer role is positioned at an entry-level to early-career stage within retail operations, specifically focused on a specialized department (Custom Framing). It offers hands-on experience in customer service, sales, and production within a retail environment. Reporting Structure: The Framer will report to store leadership, likely a Department Manager or Assistant Store Manager, who oversees daily operations and team performance. This structure allows for direct guidance and feedback. Operations Impact: While a part-time role, the Framer directly impacts revenue through custom framing sales and customer satisfaction through quality service and product delivery. Their role contributes to the store's overall financial performance and customer loyalty.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, design consultation, and sales, potentially becoming a go-to expert in the department.
• Cross-Training: Opportunities to learn other store operations, such as cashiering, general sales, visual merchandising, or inventory management, broadening skill sets.
• Advancement: Potential to move into a full-time Framer role, Department Specialist leadership, or Assistant Store Manager positions within Michaels, depending on performance, initiative, and available openings.
• Industry Experience: Gain valuable experience in the retail and custom design sectors, which can be transferable to other roles within Michaels or the broader creative/retail industries.

📝 Enhancement Note: For part-time roles, growth often involves expanding responsibilities within the current capacity or moving into full-time positions. Michaels' large footprint offers numerous opportunities for internal mobility and career development for dedicated employees.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing, dynamic, and involves interaction with a diverse clientele. Office Location(s): Port Chester-27 Waterfront Pl (Don Bosco Pl), New York. This location is specified as a retail store environment.

Workspace Context:

• Customer Interaction: The primary workspace is the sales floor and the custom framing department, requiring constant engagement with customers.
• Tools & Technology: Access to framing equipment, glass cutters, POS systems, basic computer terminals, and potentially design software.
• Team Interaction: Frequent collaboration with other sales associates, department specialists, and store management to ensure smooth operations and customer service. The framing shop itself may be a dedicated space, but workflow often requires interaction with other parts of the store.

Work Schedule: This is a part-time role. The work environment includes nights, weekends, and early mornings, typical for retail operations. Flexibility is essential to cover operational needs and customer demands throughout the week.

📝 Enhancement Note: The work environment is fast-paced and customer-centric. The framing shop area may present specific safety considerations due to equipment like glass cutters and heat presses, necessitating adherence to safety protocols.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess basic qualifications, experience, and alignment with the role's requirements.
• In-Person Interview: Typically involves a conversation with a hiring manager (Department Manager or Assistant Store Manager) to discuss your experience, customer service philosophy, sales approach, and understanding of custom framing. Be prepared to discuss your ability to operate equipment and handle transactions.
• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills, discuss how you would handle a customer consultation, or show familiarity with basic computer operations.
• Situational Questions: Expect questions about how you would handle specific customer scenarios, sales challenges, or operational issues (e.g., dealing with difficult customers, managing order queues, ensuring quality).
• Final Interview/Onboarding: If successful, you will proceed to final onboarding steps.

Portfolio Review Tips:

• Prepare Specific Examples: While a formal portfolio isn't required, have concrete examples ready to discuss:
  • Customer Service Scenarios: How you've gone above and beyond for a customer.
  • Sales Achievements: Instances where you successfully sold a product or service, ideally a custom solution.
  • Problem-Solving: A time you resolved a customer complaint or operational issue.
  • Technical Skills: Discuss your experience with tools, equipment, or software relevant to the role.
• Highlight Transferable Skills: If you lack direct framing experience, emphasize transferable skills like customer interaction, problem-solving, attention to detail, and a willingness to learn.
• Showcase Enthusiasm for Creativity: Express your passion for art, design, or creative processes, as this aligns with Michaels' brand.

Challenge Preparation:

• Customer Consultation Simulation: Be ready to role-play a consultation for custom framing, asking clarifying questions about the artwork, desired style, and budget.
• Operational Scenarios: Think about how you would manage your time effectively if you had multiple framing orders to complete, customers needing assistance on the floor, and inventory tasks.
• Sales Pitch Practice: Prepare to articulate the value proposition of custom framing and how it enhances artwork.

📝 Enhancement Note: The interview process will likely focus heavily on practical skills, customer service aptitude, and a positive, can-do attitude, common for retail roles. Demonstrating an understanding of sales techniques and operational efficiency will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Proficiency with mat cutters, frame saws, assembly tools, and potentially specialized machinery for custom framing.
• Glass Cutter: Skill in using a glass cutter for precise glass sizing for frames.
• Point of Sale (POS) System: Experience operating a retail POS system for customer transactions, order entry, and payment processing.
• Basic Computer Skills: Familiarity with standard computer operations, including Windows OS, for order management, email, and internal communication tools.

Analytics & Reporting:

• While this role is not directly involved in analytics, understanding how sales data and production metrics are tracked can be beneficial. Awareness of how POS data contributes to store performance reports is a plus.

CRM & Automation:

• The "Elevated ABC Deliver" system mentioned likely functions as a customer relationship management (CRM) tool or a guided selling process within the POS system, focusing on customer engagement and sales conversion.

📝 Enhancement Note: The technology stack is primarily focused on operational execution and customer interaction at the store level. The emphasis is on practical tools for framing and transaction processing, with a nod to customer engagement systems.

👥 Team Culture & Values

Operations Values:

• Creativity: Embracing and promoting creativity in all aspects of the role, from framing solutions to customer interactions.
• Customer Focus: Prioritizing customer needs, providing exceptional service, and building lasting relationships through personalized solutions.
• Quality & Craftsmanship: Commitment to delivering high-quality custom framing work that meets or exceeds customer expectations.
• Teamwork: Collaborating effectively with colleagues to achieve store goals, support each other, and maintain a positive work environment.
• Efficiency & Productivity: Managing time effectively, adhering to processes, and striving for optimal productivity in sales and production.

Collaboration Style:

• Cross-Functional Support: Working seamlessly with other store associates to assist customers across departments and ensure smooth store operations.
• Process Alignment: Following established SOPs and team guidelines to ensure consistency in service delivery and operational execution.
• Open Communication: Engaging in clear and respectful communication with team members and management to share information, offer solutions, and address challenges.

📝 Enhancement Note: Michaels' culture is built around fostering creativity and community. For operations roles, this translates to a collaborative, customer-centric, and quality-driven environment where teamwork and a positive attitude are highly valued.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Roles: Juggling customer consultations, custom framing production, sales tasks, and general store duties simultaneously.
• Customer Expectations: Managing diverse customer expectations regarding design, budget, and turnaround time for custom framing projects.
• Technical Skill Development: Mastering framing equipment and techniques, especially for candidates new to the craft.
• Sales Pressure: Meeting sales targets in a part-time capacity can be demanding, requiring effective sales strategies and customer engagement.

Learning & Development Opportunities:

• Framing Mastery: Becoming a skilled custom framer with expertise in various materials, techniques, and design principles.
• Sales & Customer Service Skills: Enhancing consultative selling abilities and customer relationship management through hands-on experience and potential training.
• Retail Operations Understanding: Gaining insight into the broader operational aspects of a large retail chain, from inventory management to visual merchandising.
• Product & Design Knowledge: Developing a strong understanding of art, framing materials, and design trends.

📝 Enhancement Note: The challenges are typical of a hands-on retail role with specialized responsibilities. The growth opportunities are significant for those looking to build a career in retail, particularly within a specialized craft like custom framing.

💡 Interview Preparation

Strategy Questions:

• Customer Consultation: "How would you approach a customer who wants to frame a valuable piece of art but has a limited budget?" (Focus on understanding their priorities, suggesting cost-effective materials, and explaining value.)
• Sales Approach: "Describe a time you successfully sold a product or service by understanding a customer's needs. How did you apply that here at Michaels?" (Highlight consultative selling, active listening, and solution-oriented approaches.)
• Problem-Solving: "What would you do if a custom framing order was significantly delayed due to a production issue?" (Emphasize proactive communication with the customer, finding solutions, and managing expectations.)

Company & Culture Questions:

• "Why are you interested in working at Michaels, specifically in the custom framing department?" (Connect your interest to creativity, customer service, or personal passion for art/design.)
• "How do you contribute to a positive team environment?" (Discuss teamwork, support for colleagues, and maintaining a positive attitude.)
• "What does 'customer obsession' or 'customer focus' mean to you?" (Relate it to providing exceptional service and exceeding expectations.)

Portfolio Presentation Strategy:

• Quantify Achievements: When discussing past experiences, use numbers to illustrate your impact (e.g., "exceeded sales targets by 15%," "handled an average of 20 customer inquiries per shift").
• STAR Method: Structure your answers to behavioral questions using the STAR method (Situation, Task, Action, Result) to provide clear and concise examples.
• Demonstrate Learning: If you lack direct framing experience, emphasize your eagerness to learn, any relevant DIY experience, or your understanding of design principles.
• Ask Insightful Questions: Prepare questions about team dynamics, training opportunities, or specific challenges in the framing department to show engagement and initiative.

📝 Enhancement Note: Preparation should focus on demonstrating practical skills, a strong customer service ethic, sales aptitude, and a genuine interest in Michaels and its creative mission.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Workday jobs.
• Tailor Your Resume: Highlight any experience in customer service, sales, retail, or craft-related activities. Emphasize skills like measuring, attention to detail, and basic computer proficiency.
• Prepare Your Talking Points: Select specific examples from your past work or personal life that demonstrate your ability to handle customer interactions, solve problems, and work effectively in a team. If you have framing or art experience, be ready to discuss it.
• Research Michaels: Familiarize yourself with Michaels' brand, mission, and product offerings, particularly the custom framing services. Understand their commitment to creativity and customer experience.
• Practice Interview Questions: Rehearse answers to common retail and customer service interview questions, focusing on the STAR method for behavioral questions. Be ready to discuss your availability and enthusiasm for a part-time role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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