PT Custom Picture Framer- Bonus Eligible

📍 Job Overview

Job Title: PT Custom Picture Framer - Bonus Eligible

Company: Michaels Stores

Location: Brookfield, Wisconsin, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Facing Roles

Date Posted: April 27, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is centered around providing exceptional customer service within a retail environment, specifically focusing on custom framing solutions.

• It involves direct customer interaction to understand their needs and translate them into high-quality, custom-designed framed products.

• The position requires proficiency in operating specialized framing equipment and maintaining visual merchandising standards within the store.

• Key operational aspects include adherence to Standard Operating Procedures (SOPs), managing inventory, and contributing to overall store sales and operational efficiency.

📝 Enhancement Note: While the provided job description is for a retail associate role, the emphasis on "Custom Picture Framer" and "bonus eligible" suggests a specialized function within the retail setting that requires specific technical skills and sales acumen beyond general retail. This role is positioned within the "Retail Operations" and "Customer Facing Roles" categories due to its direct impact on customer experience and in-store process execution.

📈 Primary Responsibilities

• Engage customers proactively to understand their framing needs and provide expert design consultations, utilizing Elevated ABC Deliver methodology to build relationships and drive sales.

• Execute custom framing orders with a strong focus on quality craftsmanship, accuracy, and timely completion, adhering to all Standard Operating Procedures (SOPs).

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes, to ensure an appealing and well-organized shopping environment.

• Provide friendly and efficient customer service, assisting shoppers in locating products, answering inquiries, and offering solutions to enhance their shopping experience.

• Operate the cash register accurately, execute all cash handling procedures to company standards, and assist with Omni channel processes to support a seamless customer journey.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Support and implement company shrink and safety programs, contributing to a secure and compliant work environment.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, technical craft, and general retail operations. The mention of "Elevated ABC Deliver" is a specific company program that candidates should research to understand its customer engagement and sales methodology. The emphasis on quality and timeliness in framing orders, alongside customer relationship building, indicates a performance-driven environment.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Specific vocational training or certifications in art, design, or framing are a plus.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments. Experience in sales or a service-oriented capacity is highly valued.

Required Skills:

• Basic computer skills for point-of-sale (POS) and potential inventory management systems.

• Proficiency in basic measuring techniques for accurate framing.

• Ability to safely and effectively operate framing equipment, including specialized machinery and glass cutters.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Aptitude for visual merchandising and maintaining an organized workspace.

Preferred Skills:

• Previous retail sales experience, particularly in a commission or bonus-driven environment.

• Demonstrated experience in selling products or services, with a consultative approach.

• Familiarity with art, design principles, or custom framing techniques.

• Experience with inventory management and stock replenishment processes.

• Knowledge of safety protocols relevant to a retail and workshop environment.

📝 Enhancement Note: The "0-2 years" experience level indicates that this role is suitable for entry-level candidates or those transitioning into a specialized retail function. The required skills are foundational, while preferred skills point towards candidates who can quickly ramp up in sales and customer engagement. Emphasis on operating framing equipment and glass cutters is a critical technical requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates who have examples of their work in custom framing, design projects, or visual merchandising displays are encouraged to showcase them.

• Demonstrations of how you have successfully built customer relationships and driven sales through personalized service would be highly beneficial.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and how they ensure consistency and quality in their work.

• Be ready to articulate your approach to learning and implementing new processes, such as Omni channel fulfillment or specific sales methodologies.

• Discuss how you would measure your own success in tasks like completing framing orders on time and to a high standard, or in achieving sales and customer satisfaction goals.

📝 Enhancement Note: For an entry-level retail position, a formal portfolio is less critical than demonstrating a strong work ethic, customer focus, and trainability. However, any tangible evidence of skills related to the core responsibilities (e.g., photos of projects, examples of sales performance metrics) can significantly enhance an application. The focus is on understanding and applying established processes rather than creating new ones.

💵 Compensation & Benefits

Salary Range: Based on role level (entry-level), part-time status, and location in Brookfield, Wisconsin, the estimated hourly wage for a PT Custom Picture Framer is likely to range from $12.00 to $17.00 per hour. This estimate is derived from industry benchmarks for similar retail positions in the Midwest region, considering the specialized nature of custom framing and the potential for bonus eligibility.

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans.

• Paid Time Off: Accrual of paid time off for eligible part-time team members.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Bonus Eligibility: Potential to earn bonuses, likely tied to individual sales performance and store objectives.

• Retirement Savings Plan: Opportunities to save for retirement.

Working Hours: This is a part-time position. While the exact hours will vary based on store needs and scheduling, the role typically involves working approximately 15-25 hours per week. The job description notes that work hours include nights, weekends, and early mornings, reflecting typical retail operational demands.

📝 Enhancement Note: The salary range is an estimate based on general retail associate pay in the specified region and the added responsibility of custom framing. Bonus eligibility is a significant motivator and should be clarified during the interview process regarding specific targets and payout structures. Benefits are noted as robust for both full-time and part-time employees, which is a strong selling point.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, and custom framing, aiming to "fuel the joy of creativity and celebration."

Company Size: Over 1,300 stores across the US and Canada, with a significant online presence and manufacturing operations (Artistree). This indicates a large, established retail organization with structured processes.

Founded: 1973, with headquarters in Irving, Texas. This long history suggests stability and a deep understanding of the arts and crafts market.

Team Structure:

• The role operates within a store environment, reporting to store management (likely a Store Manager or Assistant Store Manager).

• The direct team includes fellow retail associates, potentially specializing in departments like framing, general merchandise, or customer service.

Methodology:

• Operations are guided by Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all locations.

• Customer engagement follows specific methodologies like "Elevated ABC Deliver" to foster relationships and drive sales.

• Emphasis is placed on data-driven performance for sales and production targets, with bonus eligibility suggesting a performance-oriented culture.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels promotes a culture centered around creativity, customer engagement, and operational efficiency. As a large retail chain, expect structured processes and a focus on customer experience. The mention of "Artistree" indicates internal capabilities for custom framing, suggesting a high standard for this specialized role.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level to junior position within retail operations, specifically focused on a specialized craft service (custom framing) and customer interaction. It requires foundational retail skills with an aptitude for learning technical craft processes.

Reporting Structure: The PT Custom Picture Framer typically reports to the store's management team, such as the Store Manager or an Assistant Manager. They are part of the broader in-store retail associate team.

Operations Impact: The role directly impacts the customer experience by providing personalized design solutions and excellent service. It contributes to store revenue through direct sales of custom framing services and related products, and indirectly through customer satisfaction and store presentation.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering techniques, design, and customer consultation.

• Retail Advancement: Potential to move into other specialized roles within Michaels, such as visual merchandiser, department lead, or even into store management.

• Sales Growth: Develop consultative sales skills, leading to increased earning potential through bonuses and potential promotions to higher-commission sales roles if available.

• Cross-Functional Training: Exposure to various aspects of retail operations, from inventory management to Omni channel fulfillment.

📝 Enhancement Note: While this is an entry-level role, Michaels emphasizes growth from within. The specialized nature of custom framing offers a unique skill set that can be leveraged for advancement within the company or the broader retail industry. The bonus eligibility also provides an immediate incentive for performance.

🌐 Work Environment

Office Type: Public retail store setting. The work environment includes both customer-facing areas (sales floor, framing counter) and back-of-house areas (stock rooms, framing workshop).

Office Location(s): Brookfield, Wisconsin (specific address: 695 Main St). The store is described as a climate-controlled public retail space.

Workspace Context:

• The framing area is a workshop environment where specialized tools like glass cutters and heat presses are used, requiring attention to safety protocols.

• Customer interaction is a significant part of the role, demanding a positive and helpful demeanor.

• The environment is dynamic, involving customer traffic, stock replenishment, and order fulfillment, requiring adaptability and multitasking.

Work Schedule: Part-time, with work hours including nights, weekends, and early mornings. Flexibility is key to accommodate store operational needs and customer traffic patterns.

📝 Enhancement Note: The work environment is typical of a retail store, with specific considerations for the framing workshop, which involves tools and potentially more focused, hands-on work. The schedule is variable, common for part-time retail positions, and candidates should be prepared for non-traditional hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: A sit-down interview at the store to assess customer service skills, problem-solving abilities, and understanding of the role. This is where you'll discuss your interest in custom framing and retail sales.

• Skills Assessment: Potentially a practical demonstration of basic measuring skills or a discussion about how you would handle specific customer scenarios related to framing.

• Final Interview/Offer: If successful, a final discussion with store management and an offer of employment.

Portfolio Review Tips:

• For this role, a formal portfolio is less critical than demonstrating your aptitude and enthusiasm.

• If you have any personal projects related to art, design, or framing, bring photos or be prepared to discuss them to showcase your creative eye and attention to detail.

• Prepare examples of how you have provided excellent customer service in past roles, focusing on problem-solving and relationship building.

Challenge Preparation:

• Be prepared for scenario-based questions: "A customer wants to frame a very large, delicate piece of art. How would you approach this?" or "How would you handle a customer who is unhappy with their framing order?"

• Practice articulating your understanding of customer service principles and how to apply them in a retail setting.

• Think about how you would balance customer interaction, order fulfillment, and maintaining store standards simultaneously.

📝 Enhancement Note: The interview process will likely focus heavily on personality, customer service aptitude, and a willingness to learn the technical aspects of custom framing. While a formal portfolio isn't a primary requirement, showcasing relevant skills and a passion for the craft can set you apart.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats, assembling frames, and pressing materials. This includes glass cutters, mat cutters, and potentially mounting equipment.

• Cash Register/POS System: For processing transactions, managing sales, and potentially tracking customer purchase history.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for accurate framing.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding store performance metrics (sales, conversion rates) and how your role contributes is beneficial.

CRM & Automation:

• The "Elevated ABC Deliver" program suggests a customer relationship management approach, likely integrated into the POS or a separate system, to track customer interactions and preferences.

• Inventory management systems may be used for tracking stock levels of framing materials and ready-made frames.

📝 Enhancement Note: Proficiency in operating specific framing tools and a POS system is essential. Familiarity with any CRM or customer engagement software used by Michaels would be a plus, demonstrating an understanding of customer-centric operations.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service and high-quality custom framing solutions.

• Creativity & Passion: Embracing the joy of creativity and helping customers bring their artistic visions to life.

• Quality & Craftsmanship: Commitment to delivering expertly crafted framing that meets high standards.

• Teamwork & Collaboration: Working effectively with fellow store associates to ensure smooth operations and a positive customer experience.

• Integrity & Accountability: Adhering to company policies, safety standards, and taking ownership of responsibilities.

Collaboration Style:

• Emphasis on a positive and respectful work environment where team members support each other.

• Collaboration is key to managing store flow, assisting customers across departments, and completing tasks efficiently.

• Open communication with management and peers is encouraged to resolve issues and improve processes.

📝 Enhancement Note: Michaels emphasizes a culture that fosters creativity, customer delight, and teamwork. Candidates should demonstrate an ability to work collaboratively and contribute to a positive, creative atmosphere while maintaining operational discipline.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Juggling customer consultations, order creation, production tasks, and general store duties simultaneously.

• Technical Skill Acquisition: Learning to operate framing equipment safely and efficiently, and mastering design principles for custom framing.

• Meeting Sales Targets: Achieving individual sales goals and contributing to store-wide performance metrics, especially with bonus eligibility.

• Customer Expectations: Managing diverse customer needs and expectations for custom framing projects, from simple to complex.

Learning & Development Opportunities:

• Formal Training: Comprehensive training on custom framing techniques, design principles, and product knowledge provided by Michaels.

• On-the-Job Learning: Gaining practical experience through hands-on work with customers and equipment.

• Sales & Service Skills: Developing consultative selling and advanced customer service techniques through real-world application and potential company programs.

• Career Pathing: Opportunities to explore advancement within store operations or specialized departments.

📝 Enhancement Note: The challenges are typical of a specialized retail role that requires a blend of technical skill and customer engagement. The growth opportunities are substantial for an entry-level position, particularly the specialized training in custom framing.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution to their needs." (Focus on your consultative sales and customer service approach.)

• "How would you handle a situation where a customer is unsure about their framing design choices?" (Demonstrate your ability to guide and advise.)

• "What steps would you take to ensure a custom framing order is completed accurately and on time?" (Highlight your attention to detail and process adherence.)

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research the company's mission and values.)

• "How do you contribute to a positive team environment?" (Provide examples of collaboration and support.)

Portfolio Presentation Strategy:

• If you have any visual examples of your work (even personal projects), be ready to briefly present them and explain the process, materials, and outcome.

• Focus on storytelling: describe a challenging customer interaction or a project you were particularly proud of, and the impact you made.

• Be prepared to discuss your understanding of the "Elevated ABC Deliver" program and how you would implement its principles.

📝 Enhancement Note: Prepare to discuss scenarios related to customer service, sales, and problem-solving within a retail context. Demonstrating an understanding of Michaels' brand and a passion for creativity will be crucial.

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📌 Application Steps

To apply for this PT Custom Picture Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your resume: Highlight any customer service, sales, visual merchandising, or hands-on craft experience. Quantify achievements where possible (e.g., "Increased customer satisfaction scores by X%").

• Prepare for the interview: Research Michaels' brand, values, and the "Elevated ABC Deliver" program. Practice answering common retail interview questions, focusing on scenarios relevant to customer interaction, sales, and problem-solving.

• Showcase your enthusiasm: Be ready to express your interest in custom framing, creativity, and contributing to a positive customer experience. If you have relevant personal projects or skills, be prepared to discuss them, even without a formal portfolio.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.