Professional UX Writer

📍 Job Overview

Job Title: Professional UX Writer Company: Just Eat Takeaway.com Location: Fleet Place Office, Wealden, England, United Kingdom Job Type: FULL_TIME Category: User Experience / Content Strategy Date Posted: December 04, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: On-site

🚀 Role Summary

• Crafting artisanal interface copy for customer, partner, and courier products to enhance user experience across a global digital platform.
• Collaborating closely with cross-functional teams including designers, product managers, and developers to ensure consistency and clarity in all user-facing content.
• Owning and maintaining key UX writing resources such as style guides and termbanks, acting as a brand voice ambassador.
• Driving the strategic direction and operational improvements of the UX writing team through active contribution to team practices and future shaping.

📝 Enhancement Note: This role is positioned within the User Experience and Content Strategy domain, emphasizing the creation of user-centric content for a large-scale technology platform. The focus on "artisanal interface copy" and ownership of resources like style guides indicates a mid-level to senior individual contributor role with potential for team influence.

📈 Primary Responsibilities

• Develop and refine user-friendly, engaging, and on-brand interface copy for all digital products, impacting millions of users globally.
• Collaborate with product managers, designers, researchers, and engineers to translate complex features and user needs into clear, concise, and effective UX copy.
• Champion and maintain the company's tone of voice and style guide, ensuring consistent application across all user touchpoints.
• Take ownership of critical UX writing assets, such as term banks and style guides, ensuring they are accurate, up-to-date, and accessible to relevant teams.
• Contribute to the continuous improvement of UX writing processes, methodologies, and team workflows, fostering a culture of excellence and innovation.
• Conduct content audits and user research to identify areas for copy improvement and to inform content strategy decisions.
• Act as a key advocate for user-centered content, educating stakeholders on the importance of UX writing and its impact on user experience and business goals.
• Manage multiple writing projects simultaneously, prioritizing tasks and delivering high-quality content within project timelines.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on content creation and strategic contribution. The emphasis on "owning resources" and "shaping the future" of the team suggests a significant level of autonomy and influence beyond just content writing.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in English, Linguistics, Communications, Journalism, Human-Computer Interaction, or a related field is typically expected for this level of role. Experience: A minimum of three years of professional experience in UX writing, content design, technical writing, or a closely related field, with a proven track record of creating impactful user-facing copy.

Required Skills:

• Exceptional command of the English language, with a keen eye for grammar, punctuation, and syntax—demonstrated passion for linguistic precision.
• Proven ability to write clear, concise, and persuasive copy for digital interfaces, adhering to character count limitations and specific user goals.
• Strong understanding of user experience principles and best practices in UX writing.
• Demonstrated experience in managing and maintaining content resources like style guides, term banks, and content inventories.
• Excellent stakeholder management and relationship-building skills, with the ability to influence and collaborate effectively across diverse teams.
• Proficiency in managing multiple projects, prioritizing tasks, and meeting deadlines in a fast-paced environment.
• Adaptability and a willingness to learn and apply new tools and methodologies, including the effective use of AI as a creative enhancement tool.
• Strong communication skills, both written and verbal, to articulate content strategy and rationale to various audiences.

Preferred Skills:

• Experience working within a global technology company or on large-scale digital platforms.
• Familiarity with agile development methodologies and cross-functional team collaboration in a tech environment.
• Experience with content management systems (CMS) and/or localization workflows.
• Understanding of data analysis and user research methodologies to inform content decisions.
• Knowledge of accessibility standards and best practices for inclusive content.

📝 Enhancement Note: The emphasis on "incorrect use of apostrophes gets you hot under the collar" and knowing the difference between "license" and "licence" points to a very high standard of linguistic accuracy and a strong appreciation for the nuances of the English language, crucial for a UX Writer role. The mention of AI as an enhancement tool suggests the company is forward-thinking in its adoption of technology.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing at least three years of UX writing work, with a focus on digital products and user interfaces.
• Demonstrate case studies that highlight your process from problem definition to final copy, detailing user research, content strategy, and iterative design.
• Include examples of how you have managed and evolved style guides, term banks, or other content governance tools.
• Showcase a range of content types, from microcopy (buttons, error messages) to longer-form interface text, illustrating adaptability to different contexts and constraints.
• Quantifiable results or user feedback wherever possible, demonstrating the impact of your UX writing on user experience, conversion rates, or task completion.

Process Documentation:

• Clear articulation of your UX writing process, including research methodologies, content creation workflows, and collaboration touchpoints with design and product teams.
• Examples of how you have contributed to or led the development of content strategy for specific features or products.
• Evidence of your approach to ensuring content consistency and adherence to brand voice and style guidelines across multiple product areas.
• Documentation of how you measure the effectiveness of UX copy and iterate based on data and user feedback.

📝 Enhancement Note: For a UX Writer role, a portfolio is paramount. The emphasis on "artisanal" and "hand-crafted" copy suggests a desire for quality and thoughtfulness, not just functional text. The requirement to demonstrate ownership of resources like style guides indicates a need for candidates who can contribute to the foundational elements of content operations.

💵 Compensation & Benefits

Salary Range: Based on the mid-level experience requirement (3+ years) and the location in London, UK, a competitive salary range for a Professional UX Writer would typically fall between £45,000 - £65,000 per annum. This estimate is based on industry benchmarks for UX writing roles in major UK cities, considering the company's global presence and the specialized nature of UX writing.

Benefits:

• Competitive salary and potential for performance-based bonuses.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• Generous paid time off (PTO), including vacation days, sick leave, and public holidays.
• Pension scheme with company contributions.
• Opportunities for professional development, training, and conference attendance.
• Employee assistance programs and well-being initiatives.
• Potential for stock options or long-term incentive plans.
• Discounts on food delivery services.

Working Hours: Standard full-time hours are typically 40 hours per week. While the role is on-site, there may be some flexibility in start and end times, subject to team and business needs. Occasional overtime may be required to meet project deadlines.

📝 Enhancement Note: Salary estimation considers the location (London, UK), experience level (Mid-Level), and the specific skill set of UX Writing within a tech/e-commerce context. Benefits are inferred based on standard offerings for a global company of this size in the UK market.

🎯 Team & Company Context

🏢 Company Culture

Industry: Online Food Delivery Platform / Food Technology / E-commerce. Just Eat Takeaway.com operates in a highly competitive, fast-paced global market, connecting consumers with restaurants and convenience partners. The company's success relies heavily on its technology platform and the user experience it provides. Company Size: Large, with a global presence. As one of the leading online food delivery platforms, the company likely employs thousands of individuals across various functions and geographies. This scale implies robust processes, diverse teams, and significant opportunities for impact. Founded: Just Eat Takeaway.com was formed through a series of mergers and acquisitions, with the core Just Eat business founded in 2001 and Takeaway.com in 2000. This history suggests a blend of established operational practices and dynamic growth-oriented strategies.

Team Structure:

• The UX writing team is described as "small, yet high-performing," indicating a focused group of specialists.
• The role involves collaboration with a "wide range of stakeholders," including designers, product managers, call centre managers, and software developers, suggesting a matrixed reporting structure where the UX Writer engages with multiple project teams.
• The UX Writer will likely report into a Head of UX, Content Lead, or a Product Management function, with direct interaction with product squads.

Methodology:

• The company emphasizes a "customer-first culture" and a "dynamic environment," suggesting agile methodologies, data-driven decision-making, and a focus on continuous improvement.
• User experience is a critical component, implying that user research, A/B testing, and iterative design are integral to product development.
• The mention of "movement, growth, helping one another to succeed and celebrating wins" points to a collaborative and supportive work environment that values both individual contribution and team success.

Company Website: https://www.justeattakeaway.com/

📝 Enhancement Note: The company context highlights Just Eat Takeaway.com's position as a major player in the tech-driven food delivery sector. The emphasis on customer experience, global reach, and a dynamic culture is crucial for understanding the operational environment and the expectations placed on roles like UX Writer.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a "Professional UX Writer," indicating a mid-level individual contributor. It requires demonstrated expertise and the ability to work independently on complex tasks, with some level of mentorship provided. The expectation to "own a key UX writing resource" and "help shape its future" suggests potential for growth into a Senior UX Writer or a Lead role. Reporting Structure: The UX Writer will collaborate with a wide range of stakeholders, including designers, product managers, call centre managers, and software developers. They will likely report to a UX Lead, Content Lead, or a Product Manager within a specific product division. This structure ensures integration into product development cycles. Operations Impact: The UX Writer's work directly impacts the user experience of millions of customers, partners, and couriers. Their ability to craft clear, intuitive, and engaging interface copy can significantly influence user adoption, task completion rates, customer satisfaction, and ultimately, revenue generation and partner retention for the platform.

Growth Opportunities:

• Specialization: Deepen expertise in specific product areas (e.g., customer app, partner portal, courier tools) or content disciplines (e.g., information architecture, content strategy).
• Leadership: Progress to a Senior UX Writer or Lead UX Writer position, taking on more complex projects, mentoring junior writers, and contributing to strategic content initiatives.
• Cross-functional Movement: Transition into related roles such as Content Strategist, Product Manager, or UX Researcher, leveraging their deep understanding of user needs and content.
• Skill Development: Access internal and external training, workshops, and conferences focused on UX writing, content strategy, design thinking, and emerging technologies like AI in content creation.

📝 Enhancement Note: The growth trajectory for a UX Writer in a company like Just Eat Takeaway.com typically involves moving from individual contribution to leadership or broader strategic roles within the content and product design domains. The emphasis on "shaping the future" of the team points to opportunities for strategic influence.

🌐 Work Environment

Office Type: The role is based at the "Fleet Place Office," indicating a traditional office-based work environment. This suggests a physical workspace designed for collaboration and focused work. Office Location(s): Fleet Place Office, United Kingdom. This location likely offers a professional setting with access to amenities and public transport. Workspace Context:

• The workspace will likely be designed to foster collaboration, with opportunities for in-person interaction with designers, product managers, and other team members.
• Access to standard office technology and software, including design tools, project management platforms, and communication software, will be provided.
• The environment is described as "Fun, fast-paced and supportive," encouraging teamwork, continuous learning, and celebrating achievements. This implies an energetic and engaging atmosphere conducive to creative problem-solving.

Work Schedule: The role is full-time, with standard working hours likely aligning with UK business hours. While on-site, the company culture emphasizes "movement, growth, helping one another to succeed," suggesting a dynamic and potentially flexible approach to work within the office setting, allowing for focused work and collaborative sessions as needed.

📝 Enhancement Note: The on-site requirement at a specific office location implies a need for candidates who thrive in a collaborative, in-person environment. The description of the culture as "fun, fast-paced and supportive" suggests a positive and energetic office atmosphere.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, experience, and cultural fit.
• Portfolio Review & Skills Assessment: A more in-depth discussion with the hiring manager or a senior UX Writer, focusing on your portfolio. Expect to walk through 2-3 key projects, discussing your process, challenges, and outcomes.
• Skills-Based Exercise: A practical exercise, potentially a short writing test or a case study, designed to evaluate your UX writing skills, problem-solving abilities, and understanding of tone of voice. This might be a take-home assignment or a timed exercise during an interview.
• Cross-functional Interviews: Meetings with key stakeholders (e.g., Product Manager, Designer) to assess collaboration style, communication skills, and ability to integrate into product teams.
• Final Interview: A discussion with a senior leader to confirm overall fit and discuss career aspirations.

Portfolio Review Tips:

• Curate Wisely: Select 3-4 of your strongest UX writing projects that best demonstrate your skills and align with the job description.
• Tell a Story: For each project, clearly articulate the problem, your role, your process (research, strategy, writing, testing), the challenges you faced, and the measurable results or impact.
• Showcase Process: Highlight how you used user research, data, and collaboration to inform your writing decisions.
• Demonstrate Brand Voice: Include examples of how you adapted to and applied different brand voices or tones.
• Be Concise: Prepare to present your portfolio efficiently, focusing on the most impactful elements.

Challenge Preparation:

• Understand the Product: Familiarize yourself with Just Eat Takeaway.com's products (customer app, partner platform, courier tools) and identify potential areas where UX writing could be improved.
• Tone of Voice: Study the company's existing tone of voice and brand guidelines (if available publicly) to understand their communication style.
• Problem-Solving: Prepare to discuss how you would approach a common UX writing challenge, such as simplifying complex instructions, handling error states, or improving onboarding flows.
• Collaboration: Be ready to discuss how you collaborate with designers and product managers, and how you handle feedback or disagreements.

📝 Enhancement Note: The interview process for a UX Writer typically involves a strong emphasis on portfolio review and practical writing exercises. Candidates should be prepared to articulate their thought process and demonstrate their ability to apply UX principles to content creation.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Experience with platforms used to manage and publish digital content.
• Design & Prototyping Tools: Familiarity with tools like Figma, Sketch, Adobe XD, or InVision, where UX copy is often integrated and reviewed.
• Collaboration & Communication Platforms: Proficiency in tools like Slack, Microsoft Teams, Jira, Confluence for team communication and project management.

Analytics & Reporting:

• Analytics Platforms: Experience with tools like Google Analytics, Amplitude, or Mixpanel to understand user behavior and content performance.
• User Feedback Tools: Familiarity with survey tools (e.g., SurveyMonkey, Typeform) or in-app feedback mechanisms.

CRM & Automation:

• While not directly listed, understanding how UX copy integrates with CRM systems or marketing automation platforms could be beneficial for broader context.

📝 Enhancement Note: While specific tools are not listed, UX Writers typically need to be proficient with design collaboration tools and content management systems. Familiarity with analytics platforms is also valuable for data-informed content decisions.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of customers, partners, and couriers through clear and effective communication.
• Excellence & Quality: A drive to produce "artisanal," high-quality interface copy that elevates the user experience and reflects positively on the brand.
• Collaboration: A strong emphasis on working effectively with diverse teams, fostering cross-functional relationships, and contributing to a supportive team environment.
• Innovation & Growth: An openness to new ideas, continuous learning, and contributing to the evolution of UX writing practices and team strategies.
• Ownership: Taking responsibility for one's work, from individual writing tasks to the management of key content resources, and driving for results.

Collaboration Style:

• Partnership: Working closely with designers and product managers as integral members of product squads, contributing to the entire design process.
• Advocacy: Proactively championing the importance of good UX copy and educating stakeholders across the business.
• Feedback-Driven: Open to receiving and giving constructive feedback to improve content and processes.
• Knowledge Sharing: Contributing to the team's collective knowledge base and best practices.

📝 Enhancement Note: The company culture emphasizes a blend of fast-paced execution and supportive collaboration, with a strong focus on customer loyalty and continuous improvement. The values align with a professional who is detail-oriented, user-focused, and a strong team player.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Scale and Craft: Creating high-quality, "artisanal" copy for a global platform with millions of users, requiring efficient processes and scalability.
• Cross-Functional Alignment: Ensuring consistent messaging and UX copy across diverse product areas and collaborating effectively with various stakeholder groups who may have different priorities.
• Tone of Voice Evolution: Maintaining and evolving the brand's tone of voice across different products and languages, ensuring it resonates with a global audience.
• Adopting New Technologies: Integrating AI tools effectively into the writing workflow without compromising quality or human creativity.

Learning & Development Opportunities:

• Advanced UX Writing Techniques: Access to training on specialized areas like microcopy, error messaging, accessibility, and information architecture.
• Content Strategy Development: Opportunities to deepen skills in developing and implementing comprehensive content strategies.
• Leadership Skills: For those interested, pathways to develop leadership capabilities, mentor junior writers, and contribute to strategic content planning.
• Industry Engagement: Participation in UX writing conferences, workshops, and online communities to stay abreast of industry trends and best practices.

📝 Enhancement Note: The challenges for this role are inherent to working in a large, fast-growing tech company: balancing the need for speed and scale with the demand for high-quality, nuanced content, and navigating complex stakeholder relationships.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for creating UX copy for a new feature, from initial concept to final implementation. How do you incorporate user research and stakeholder feedback?" (Focus on process, collaboration, and data-driven decisions.)
• "How do you ensure consistency in tone of voice and style across different products and platforms, especially in a global company?" (Highlight your experience with style guides, term banks, and cross-functional communication.)
• "Walk us through a time you had to write copy for a complex or technical feature. How did you simplify it for the user?" (Prepare a specific case study demonstrating your ability to translate complexity into clarity.)
• "How do you approach using AI tools in your UX writing workflow? What are the benefits and potential drawbacks?" (Show awareness of emerging technologies and your strategic approach to their integration.)

Company & Culture Questions:

• "What attracts you to Just Eat Takeaway.com and this specific role?" (Research the company's mission, values, and recent news; connect it to your career goals.)
• "How do you contribute to a positive and collaborative team environment?" (Provide examples of teamwork, conflict resolution, and supporting colleagues.)
• "How do you stay updated on the latest trends and best practices in UX writing and content design?" (Mention industry blogs, conferences, communities, and continuous learning.)

Portfolio Presentation Strategy:

• Context is Key: For each project, clearly state the business problem, the target audience, and your specific goals.
• Show, Don't Just Tell: Use visuals (screenshots, mockups) to illustrate your copy in context. Explain why you made certain word choices.
• Quantify Impact: Wherever possible, present metrics or user feedback that demonstrate the success of your work. If direct metrics aren't available, explain the expected impact or how you would measure it.
• Be Prepared for Deep Dives: Anticipate questions about your decision-making process, alternative solutions you considered, and how you handled challenges or feedback.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of UX principles, exceptional writing craft, effective collaboration, and a strategic approach to content. The portfolio is a critical component, so candidates should be ready to articulate their process and impact thoroughly.

📌 Application Steps

To apply for this Professional UX Writer position:

• Submit your application through the provided link on the Just Eat Takeaway.com careers portal.
• Portfolio Customization: Ensure your portfolio is up-to-date and prominently features 2-3 of your most relevant UX writing projects. Tailor your portfolio presentation to highlight experience with global platforms, cross-functional collaboration, and content governance.
• Resume Optimization: Update your resume to clearly articulate your years of experience in UX writing, specific responsibilities, and quantifiable achievements related to user experience improvement and content strategy. Incorporate keywords from the job description naturally.
• Interview Preparation: Practice articulating your UX writing process, your approach to tone of voice, and your collaboration strategies. Prepare specific examples from your portfolio that showcase your problem-solving skills and ability to craft impactful interface copy.
• Company Research: Familiarize yourself with Just Eat Takeaway.com's brand, products, and company values. Understand their mission and how UX writing contributes to their overall business objectives and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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