Product UX/UI Designer

📍 Job Overview

Job Title: Product UX/UI Designer Company: Worldpay Location: US OH CIN 8500 (Cincinnati, Ohio Area) Job Type: FULL_TIME Category: Product Design / User Experience Operations Date Posted: 2025-09-23 Experience Level: Mid-Senior Level (5+ years) Remote Status: On-site

🚀 Role Summary

• Spearhead the end-to-end user experience (UX) and user interface (UI) design process for Worldpay's key digital products, ensuring a user-centric approach from conception to implementation.
• Conduct comprehensive user research and domain analysis to deeply understand customer needs and business objectives, translating insights into actionable design strategies and product specifications.
• Develop and refine information architecture, user flows, and overall user experience, leveraging rapid prototyping and usability testing to validate design hypotheses and drive product improvements.
• Create high-fidelity UI visual designs, including transitions and animations, aligned with Worldpay's brand identity, to deliver best-in-class digital experiences for customers, partners, and developers.
• Collaborate closely with engineering teams throughout the Agile/Scrum development lifecycle, providing design support, reviewing builds, and ensuring the final product meets design expectations and quality standards.

📝 Enhancement Note: While the title is "Product UX/UI Designer," the responsibilities described lean heavily into product design operations and user experience strategy. The role requires a deep understanding of how design impacts business metrics and the ability to integrate UX thinking into a large organization, suggesting a need for strong process orientation and cross-functional collaboration skills, which are core to operations roles. The emphasis on "owning the end-to-end research and design process" and "supporting the development process" highlights a project management and execution component often found in operations-focused design roles.

📈 Primary Responsibilities

• Lead comprehensive user research initiatives, including interviews, surveys, and competitor analysis, to gain deep insights into user behaviors, pain points, and needs within the payments and financial services domain.
• Translate research findings and business requirements into detailed user personas, journey maps, wireframes, and interactive prototypes using expert-level Figma skills.
• Define and document product specifications, information architecture, and user flows that optimize user engagement and task completion for Worldpay's digital platforms.
• Execute rigorous usability testing using platforms like UserTesting.com to validate design hypotheses and iterate on designs based on user feedback and performance metrics.
• Develop visually compelling UI designs, adhering to and evolving the Worldpay brand guidelines, and incorporating sophisticated animations and transitions to enhance user experience.
• Collaborate with product managers, engineers, and stakeholders in an Agile/Scrum environment to ensure seamless design implementation and alignment with product roadmaps.
• Champion user-centric design principles across the organization, evangelizing UX best practices and fostering a design-thinking culture within cross-functional teams.
• Contribute to the development and maintenance of design systems, ensuring consistency and scalability across Worldpay's digital product portfolio.

📝 Enhancement Note: The responsibilities listed emphasize a strong operational component in design execution. The need to "conduct the necessary research and analysis," "document and champion the end user," "take full ownership of the product specification, information architecture, user flows and user experience," and "liaise with the engineering teams to support the development process" all point to a role that manages a design process effectively within a development lifecycle. This is a key aspect of operations roles, focusing on process efficiency and successful project delivery.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Product Design, Human-Computer Interaction (HCI), Graphic Design, Industrial Design, or a related field, or equivalent practical experience.
• Formal education in Product, UX, UI, or Industrial Design is considered a strong asset.

Experience:

• A minimum of 5 years of professional experience in UX/UI design, with a proven track record of designing and delivering high-quality web and mobile products, portals, or websites.
• Demonstrable experience in improving key business metrics (e.g., conversion rates, user engagement, task completion) through user-centric product design strategies.
• Experience working within an Agile/Scrum development environment, understanding its methodologies and collaborative demands.

Required Skills:

• Expert-level proficiency in Figma for wireframing, prototyping, and UI design.
• Strong understanding of user research methodologies, including user interviews, usability testing, and persona development.
• Proficiency in creating and refining information architecture, user flows, and wireframes.
• Exceptional visual design skills with a keen eye for aesthetics, typography, color theory, and layout.
• Experience with rapid prototyping tools and techniques for user feedback validation.
• Familiarity with design principles for responsive design and cross-platform compatibility.

Preferred Skills:

• Experience in B2B or B2B2C product design environments.
• Specific experience designing sign-in, authentication, and user concierge experiences.
• Proficiency in cross-platform design, including native iOS, Android, and web applications.
• Prior background in payments, fintech, or financial services product design.
• Experience evangelizing and embedding UX thinking within a large, complex organization.
• Proven experience contributing to or managing design systems.
• Understanding of human psychology principles and their application in user interface design.
• Knowledge of emerging technologies and their potential impact on user experience.

📝 Enhancement Note: The "Added bonus" section strongly suggests a need for candidates who can not only design but also influence and integrate design processes across a large organization, a key operational function. Experience with design systems and evangelizing UX points to a strategic operations mindset.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 5 years of UX/UI design work, with a clear emphasis on end-to-end project ownership from research to final UI delivery.
• Demonstrate specific examples of how your user-centric design process led to measurable improvements in business metrics (e.g., increased conversion rates, reduced task completion time, enhanced user satisfaction).
• Include case studies that detail your approach to information architecture, user flows, and wireframing for complex digital products, highlighting problem-solving methodologies.
• Showcase high-fidelity UI designs and interactive prototypes, illustrating your ability to translate user needs and brand guidelines into intuitive and aesthetically pleasing interfaces.
• Provide evidence of your experience in usability testing and how user feedback was incorporated to iterate and refine designs.

Process Documentation:

• Portfolio pieces should clearly outline the design process followed, including research methodologies, ideation phases, and iteration cycles.
• Examples of how you have collaborated with engineering teams, managed design handoffs, and supported development in an Agile/Scrum environment are crucial.
• Demonstrate understanding of how design processes integrate with broader product development and business operations workflows.

📝 Enhancement Note: The requirement for a portfolio demonstrating "end-to-end project ownership" and "measurable improvements in business metrics" directly aligns with operations' focus on process management, execution, and outcome-driven results. The need to show collaboration with engineering and adherence to Agile methodologies further reinforces the operational aspect of managing a design workflow.

💵 Compensation & Benefits

Salary Range:

• Given the 5+ years of experience requirement, expert Figma skills, and the nature of the company (Worldpay, a global payments technology provider), a competitive salary range for a Product UX/UI Designer in the Cincinnati, Ohio area would likely fall between $100,000 - $140,000 annually. This estimate is based on industry benchmarks for experienced UX/UI designers in major metropolitan areas with a strong tech presence, adjusted for the specific demands of a senior role in a large financial services organization.

Benefits:

• Competitive Salary: As stated, a strong compensation package is offered.
• Career Development Tools, Resources, and Opportunities: Access to platforms and programs designed to support professional growth, skill enhancement, and career progression within Worldpay.
• Challenging Projects: The opportunity to work on significant and impactful projects within the dynamic and evolving payments industry.
• Charity Support: Paid time off or company-sponsored initiatives to engage in community service and support charitable causes.
• Comprehensive Health and Wellness Programs: Likely includes medical, dental, and vision insurance, with potential wellness incentives.
• Retirement Savings Plan: Access to a 401(k) or similar retirement savings plan, potentially with company matching.
• Paid Time Off: Generous vacation, sick leave, and holiday pay.

Working Hours:

• The role is listed as FULL_TIME, implying a standard 40-hour work week. However, given the on-site requirement and the nature of product development, there may be occasional flexibility needed to meet project deadlines, which is common in fast-paced tech environments.

📝 Enhancement Note: The salary estimate is derived from industry data for similar roles in comparable locations, considering the specified experience level and the company's industry. The benefits listed are standard for a large, established corporation like Worldpay and are tailored to appeal to professionals seeking growth and stability.

🎯 Team & Company Context

🏢 Company Culture

Industry: Worldpay operates within the Financial Technology (FinTech) and Payments industry, a sector characterized by rapid innovation, stringent regulatory compliance, and a global reach. This context implies a need for designers who are adaptable, detail-oriented, and understand the complexities of financial transactions and customer trust. Company Size: Worldpay is a large, global enterprise. This means opportunities for structured career paths, robust internal processes, and exposure to diverse projects and teams. For operations professionals, a large company often translates to more established systems and a greater need for process adherence and optimization. Founded: Worldpay has a history dating back to the early days of payment processing, evolving through significant mergers and acquisitions. This long history suggests a company with deep industry expertise, established operational frameworks, and a culture that may blend traditional financial services rigor with modern tech innovation.

Team Structure:

• The UX/UI Design team is described as "small but growing," indicating a dynamic environment where new members can significantly influence processes and direction.
• The team likely operates within or in close proximity to product development and engineering departments, requiring strong collaboration and communication channels.
• The reporting structure will likely involve a Design Lead or Manager, with designers collaborating across various product lines and feature teams.

Methodology:

• The team explicitly uses Agile/Scrum methodologies, emphasizing iterative development and close collaboration.
• User-centric design is a core principle, integrating user research and data analysis into the design process.
• Rapid prototyping and usability testing are key methods for validating design hypotheses before full-scale development.
• There is an expectation of "best-in-class" standards, suggesting a focus on quality, innovation, and continuous improvement in design output.

Company Website: https://www.worldpay.com/

📝 Enhancement Note: The "small but growing" nature of the UX/UI team within a large enterprise like Worldpay presents a unique operational dynamic. It suggests that while established corporate processes exist, there's also room for the design team to shape its own workflows and best practices, requiring adaptability and proactive process management from team members.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-to-Senior Level, requiring a substantial 5+ years of experience. It implies a level of autonomy and ownership over design projects, moving beyond junior support roles. Candidates are expected to manage the full design lifecycle and contribute strategically to product development. Reporting Structure: The designer will likely report to a UX/UI Design Manager or Lead, and work closely with Product Managers, Engineering Leads, and other cross-functional stakeholders. This structure necessitates strong collaboration and communication skills, crucial for effective operations. Operations Impact: The role directly impacts Worldpay's digital experiences, which are critical for customer acquisition, retention, and satisfaction in the competitive payments market. By improving user-centric product design, the designer contributes to key business metrics such as conversion rates and user engagement, thereby influencing revenue and operational efficiency.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas of UX/UI design, such as B2B/B2B2C design, payments industry specifics, or cross-platform design.
• Leadership: Potential to grow into a senior designer role, lead design initiatives, mentor junior designers, or contribute to shaping the design team's strategy and processes as it expands.
• Process Improvement: Chance to influence and refine the design processes within the growing UX/UI team and across product development cycles.
• Cross-Functional Exposure: Gain experience working with diverse teams (product, engineering, marketing, sales), broadening understanding of the overall business operations.
• Industry Expertise: Develop deep knowledge of the FinTech and payments landscape, a valuable asset in a high-growth industry.

📝 Enhancement Note: For an operations-minded candidate, the growth opportunities lie not just in design skill enhancement but also in process ownership and team development. The "small but growing" team structure offers a chance to build and optimize operational frameworks for design delivery within a large organization.

🌐 Work Environment

Office Type: The role is specified as On-site, indicating a traditional office-based work environment. This suggests a collaborative atmosphere designed for in-person interaction and team synergy. Office Location(s): The primary location is US OH CIN 8500, which corresponds to Cincinnati, Ohio. This location will likely house significant operations, product development, and corporate functions for Worldpay.

Workspace Context:

• Collaborative Environment: Being on-site facilitates direct interaction with colleagues, fostering a collaborative culture essential for design and development teams. This includes spontaneous brainstorming sessions and real-time feedback.
• Access to Tools & Technology: Employees will have access to Worldpay's standard technology stack, including high-performance workstations, relevant software licenses (e.g., Figma, testing platforms), and internal collaboration tools.
• Team Interaction: Opportunities to engage directly with the UX/UI design team, product managers, engineers, and potentially other business units, promoting cross-functional understanding and integration.

Work Schedule: A standard full-time schedule is expected, likely Monday through Friday. While typically 40 hours, flexibility might be required to accommodate project timelines or critical development sprints, a common practice in the tech and payments industry.

📝 Enhancement Note: The on-site requirement emphasizes the value Worldpay places on in-person collaboration and team cohesion, which can streamline communication and problem-solving for operational tasks within product development.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and resumes to assess qualifications and experience alignment.
• Portfolio Review & Discussion: Candidates will be asked to present their portfolio, discussing their design process, problem-solving approaches, and impact on business metrics. This is a critical step to evaluate practical skills and operational thinking.
• Skills Assessment/Technical Interview: This may involve a design exercise or a more in-depth discussion about UX/UI principles, Figma proficiency, and Agile methodologies.
• Team/Stakeholder Interviews: Meetings with potential team members, product managers, and engineers to assess collaboration skills, cultural fit, and ability to integrate into the existing workflow.
• Final Interview: Potentially with a senior leader or department head to discuss overall fit, strategic contributions, and long-term vision.

Portfolio Review Tips:

• Structure for Operations: Organize your portfolio to clearly articulate the problem, your process (research, ideation, design, testing), your specific contributions, and the measurable outcomes/impact. Use a narrative that highlights efficiency and effectiveness.
• Showcase Process, Not Just Polish: While polished visuals are important, detail the "why" and "how" behind your design decisions. Explain the research and testing that informed your choices, demonstrating a robust design operations process.
• Quantify Impact: Wherever possible, use data and metrics to demonstrate how your designs improved business outcomes (e.g., "Increased conversion by 15%," "Reduced task completion time by 20%"). This aligns with operations' focus on measurable results.
• Figma Expertise: Be prepared to discuss your advanced Figma techniques, how you leverage its features for efficiency, and potentially your experience with design systems within Figma.
• Agile Context: Highlight projects completed in an Agile/Scrum environment, explaining how you collaborated with development teams and managed design handoffs.

Challenge Preparation:

• Hypothetical Design Challenge: Be prepared for a design challenge, which might involve analyzing a hypothetical user problem or improving an existing digital product. Focus on demonstrating your structured approach, user empathy, and ability to articulate design rationale.
• Case Study Presentation: If a take-home assignment is given, structure it logically, focusing on problem definition, user research, proposed solutions, and anticipated outcomes. Practice presenting it concisely and effectively.
• Stakeholder Communication: Think about how you would communicate complex design decisions to non-design stakeholders, emphasizing clarity, rationale, and business alignment.

📝 Enhancement Note: The interview process emphasizes demonstrating not just design skill but also process management, problem-solving acumen, and the ability to integrate into a development workflow, all key operational competencies. The portfolio review is a direct assessment of the candidate's ability to execute and deliver results through a structured design process.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly stated as a required expert-level skill. This will be the primary tool for wireframing, prototyping, UI design, and potentially design system management.
• Prototyping Tools: Beyond Figma's built-in capabilities, familiarity with other prototyping tools (e.g., InVision, Adobe XD) might be beneficial.
• User Testing Platforms: Experience with UserTesting.com is mentioned, indicating a need for proficiency in remote usability testing and analysis.

Analytics & Reporting:

• While not explicitly stated as required, a UX/UI Designer in an operations context would benefit from familiarity with analytics tools to understand user behavior and measure design impact. This could include tools like Google Analytics, Amplitude, Mixpanel, or internal Worldpay analytics platforms.
• Ability to interpret data from these tools to inform design decisions and report on the effectiveness of design solutions.

CRM & Automation:

• While not directly used by designers, understanding how design impacts CRM processes (e.g., lead capture forms, customer onboarding flows) or marketing automation can be advantageous, particularly in a B2B2C context. Familiarity with CRM systems like Salesforce or marketing automation platforms might be a plus.
• Experience with project management and collaboration tools like Jira, Confluence, or Asana is highly probable given the Agile/Scrum environment.

📝 Enhancement Note: The emphasis on Figma and UserTesting.com highlights the core technology stack for the design execution and validation processes. As an operations-focused role, understanding how design integrates with broader business systems (analytics, CRM) would be a significant advantage.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core principle driving all design decisions, ensuring that user needs are prioritized. This translates to a process of continuous user feedback and iterative improvement.
• Excellence & Quality: A commitment to delivering "best-in-class" experiences, demanding high standards in visual design, usability, and overall user journey. This requires meticulous process adherence and quality control.
• Collaboration: Working effectively with cross-functional teams (product, engineering, stakeholders) to achieve shared goals. This emphasizes open communication and shared responsibility.
• Innovation & Adaptability: Embracing new technologies and methodologies to stay at the forefront of design and payments industry trends. This requires a proactive approach to learning and process evolution.
• Data-Driven Decision Making: Using research and analytics to inform design choices and measure impact, reflecting an operational focus on evidence-based strategies.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be integral members of product teams, working closely with Product Managers and Engineers throughout the development lifecycle.
• Feedback Culture: An environment where constructive feedback is exchanged openly among team members and with stakeholders to refine designs and processes.
• Knowledge Sharing: Encouraging the sharing of best practices, learnings from research, and design system updates within the team and potentially across the wider organization.
• Proactive Communication: Maintaining clear and consistent communication regarding design progress, challenges, and decisions to ensure alignment and smooth operations.

📝 Enhancement Note: The values and collaboration style described emphasize a blend of creative execution and disciplined process management, which are hallmarks of effective operations teams. The "small but growing" team context suggests that team members will actively shape and contribute to the collaborative environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating user requirements and business objectives into cohesive, user-friendly designs within a complex financial services environment.
• Integrating UX into a Large Organization: Evangelizing and embedding user-centric design principles and processes in a large, established company structure, potentially overcoming existing workflows or mindsets.
• Rapid Technological Evolution: Keeping pace with advancements in design tools, user expectations, and payment technologies to ensure Worldpay's digital products remain competitive and innovative.
• Cross-Platform Consistency: Maintaining a consistent and high-quality user experience across diverse platforms (web, native mobile) while adhering to brand guidelines.
• Managing Design Debt: Ensuring that design quality and consistency are maintained as products evolve and new features are added, requiring diligent process management and documentation.

Learning & Development Opportunities:

• Specialized FinTech UX: Deepen expertise in the unique design challenges and opportunities within the payments and financial services sector.
• Design System Mastery: Gain experience in building, maintaining, and scaling design systems for a large enterprise.
• UX Leadership & Mentorship: Opportunities to develop leadership skills by mentoring junior designers and taking ownership of significant design initiatives.
• Industry Conferences: Potential to attend industry events focused on UX, FinTech, and product design to stay abreast of trends and network.
• Process Optimization: Contribute to defining and refining the operational processes for the growing UX/UI design team, enhancing efficiency and impact.

📝 Enhancement Note: The challenges highlight the need for strong operational skills in process management, stakeholder communication, and continuous improvement, beyond core design competencies. Growth opportunities are framed around both technical skill advancement and operational influence.

💡 Interview Preparation

Strategy Questions:

• Design Process & Problem Solving: "Walk me through a complex product you designed from start to finish. What was the problem, what was your process, what were the key decisions you made, and what was the outcome?" (Focus on articulating your methodology, research, iteration, and impact.)
• Collaboration & Stakeholder Management: "How do you handle disagreements with product managers or engineers regarding design decisions? Describe a time you had to influence stakeholders to adopt your UX recommendations." (Prepare examples demonstrating communication, negotiation, and advocacy skills.)
• User-Centricity & Metrics: "How do you ensure user needs are met while also achieving business objectives? How do you use data and analytics to inform your design decisions and measure success?" (Be ready to discuss specific metrics and how you've driven them.)

Company & Culture Questions:

• Worldpay's Digital Strategy: "What are your thoughts on Worldpay's current digital presence? Based on your understanding, where do you see opportunities for UX/UI improvement?" (Research Worldpay's products and services beforehand.)
• Team Dynamics: "How do you prefer to collaborate with engineering and product teams? What makes a successful cross-functional relationship in a product development context?" (Align your answers with the Agile/Scrum environment and Worldpay's likely team structure.)
• Impact Measurement: "How would you measure the success of your work in this role, beyond just visual appeal?" (Focus on business outcomes and operational efficiency.)

Portfolio Presentation Strategy:

• Tell a Story: Structure each portfolio piece as a narrative: the challenge, your approach (research, ideation, execution), your specific contributions, and the results/impact.
• Highlight Process: Emphasize the "how" and "why" behind your design decisions. Detail the user research, testing, and iterations that led to the final solution. This demonstrates your operational rigor.
• Quantify Impact: Use data and metrics whenever possible to showcase the tangible business value of your design work.
• Showcase Figma Skills: Be prepared to discuss specific Figma features you used for efficiency, collaboration, or advanced prototyping.
• Conciseness: Practice presenting your key projects within a reasonable timeframe (e.g., 15-20 minutes for a portfolio presentation), focusing on the most impactful aspects.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design proficiency but also a strong understanding of product development processes, data-driven decision-making, and effective stakeholder collaboration—all critical components of operations roles.

📌 Application Steps

To apply for this Product UX/UI Designer position:

• Submit your application through the Worldpay careers portal link provided.
• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate end-to-end ownership, measurable business impact, and experience in B2B/B2B2C or financial services contexts. Prioritize case studies that showcase your Figma expertise and Agile collaboration.
• Resume Optimization: Ensure your resume clearly articulates your 5+ years of UX/UI experience, highlights achievements with quantifiable results, and includes keywords such as "UX Design," "UI Design," "Figma," "Agile," "User Research," "Prototyping," and "Product Design."
• Interview Preparation: Practice presenting your portfolio with a focus on process, impact, and user-centricity. Prepare specific examples for behavioral questions related to collaboration, problem-solving, and stakeholder management.
• Company Research: Thoroughly research Worldpay, its services, target markets, and any available information on its design philosophy or digital product strategy to demonstrate genuine interest and understanding.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.