Product Designer

📍 Job Overview

Job Title: Product Designer Company: OnlinePajak (Achilles Systems) Location: Jakarta, Indonesia Job Type: Full-Time Category: Product Design Date Posted: October 1, 2025 Experience Level: 5-10 Years Remote Status: On-site

🚀 Role Summary

• This role is pivotal in shaping the user experience and interface design for OnlinePajak's innovative SaaS platform, focusing on Business-to-Government (B2G) and financial solutions.
• The Product Designer will drive the end-to-end design process, from initial user research and conceptualization through to detailed UI design and iteration, ensuring a user-centered approach.
• Collaboration is key, as the designer will work closely with Product Managers and Engineers to translate business requirements and user insights into elegant, functional digital products.
• A strong emphasis will be placed on contributing to and evangelizing the company's Design System, promoting consistency and efficiency across the product suite.

📝 Enhancement Note: This role is clearly positioned within a product development team, requiring a deep understanding of the full product design lifecycle. The focus on B2G and financial SaaS indicates a need for designing complex workflows and ensuring high levels of usability and trust. The mention of a Design System suggests a mature product organization.

📈 Primary Responsibilities

• Spearhead the design of new features and enhancements by collaborating effectively with Product Managers and Engineering teams, ensuring alignment with business objectives and technical feasibility.
• Conduct comprehensive UX research, including user interviews, surveys, and competitive analysis, to deeply understand user needs, pain points, and behaviors.
• Gather critical user insights and feedback from the Customer Success team to inform design decisions and identify areas for product improvement.
• Translate research findings into tangible design artifacts, such as Personas, User Stories, Flow Diagrams, Sitemaps, and Wireframes, to clearly articulate user journeys and system interactions.
• Develop pixel-perfect, component-based User Interfaces (UI) that are visually appealing, intuitive, and adhere to modern design principles, ensuring consistency across web, Android, and iOS platforms.
• Create interactive lo-fi and hi-fi prototypes using tools like Figma or Sketch to visualize concepts, facilitate user testing, and gather early feedback.
• Plan, execute, and analyze usability testing sessions, from defining test plans and recruiting participants to interpreting results and proposing actionable solutions.
• Propose and implement improvements for existing features based on ongoing user feedback, data analysis, and market trends.
• Estimate project timelines and effort for both simple and complex design tasks, contributing to effective product roadmap planning.
• Actively contribute to the development, maintenance, and advocacy of the OnlinePajak Design System, ensuring its adoption and utilization across the product team.
• Demonstrate a proactive and adaptable mindset, readily taking on new challenges and tasks outside of the immediate comfort zone to foster personal and team growth.

📝 Enhancement Note: The responsibilities outline a full-spectrum product design role. The inclusion of "component-based approach" and "evangelize the OP Design System" indicates a need for a designer who can think systematically and champion design best practices. The emphasis on "gathering insights from Customer Success" highlights a data-driven and collaborative approach to product development.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, candidates are expected to possess a foundational understanding of design principles, user psychology, and digital product development, typically gained through a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience:

• A minimum of 5 years of progressive experience in end-to-end product design, with a strong preference for candidates who have designed solutions for Software-as-a-Service (SaaS) applications.
• Demonstrated experience in creating effective lo-fi and hi-fi prototypes using industry-standard design tools such as Figma or Sketch.
• Proven track record of designing for multiple platforms, including Web, Android, and iOS, showcasing an understanding of platform-specific design conventions and user expectations.
• Experience in planning, conducting, and analyzing usability testing, including participant recruitment, test plan creation, and KPI definition.

Required Skills:

• User-Centered Design (UCD): Deep understanding and practical application of UCD principles to ensure all design decisions prioritize user needs and goals.
• UX Research: Proficiency in various UX research methodologies, including user interviews, surveys, persona development, and user journey mapping.
• Wireframing & Flow Diagrams: Ability to create clear and concise wireframes, user flows, and sitemaps to visualize information architecture and user interactions.
• Prototyping (Figma/Sketch): Expert-level proficiency in prototyping tools like Figma or Sketch for creating interactive mockups and user flows.
• UI Design: Strong visual design skills with an excellent eye for detail, typography, color theory, and layout, capable of producing pixel-perfect interfaces.
• Component-Based Design: Experience in designing with reusable components to foster consistency and efficiency within design systems and development.
• Usability Testing: Comprehensive knowledge of usability testing processes, from test planning and execution to analysis and recommendation formulation.
• Cross-Platform Design: Ability to design cohesive user experiences across diverse platforms (Web, Android, iOS), considering their unique constraints and opportunities.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate design decisions and rationale clearly to cross-functional teams and stakeholders.
• Interpersonal Skills: Strong ability to collaborate effectively with Product Managers, Engineers, Customer Success teams, and other stakeholders.

Preferred Skills:

• Design System Contribution: Experience in contributing to, maintaining, or evangelizing a design system.
• SaaS Product Design: Specific experience designing complex SaaS applications, particularly in financial or B2G sectors.
• Front-End Technology Understanding: Good knowledge of modern front-end technologies (e.g., HTML, CSS, JavaScript frameworks) to facilitate better collaboration with developers and understand technical constraints.
• Data Analysis: Ability to interpret user data and analytics to inform design iterations and measure design impact.
• Agile Methodologies: Familiarity with Agile development processes and experience working within such frameworks.

📝 Enhancement Note: The requirements emphasize a blend of strong core design skills with practical experience in SaaS environments. The specific mention of Figma/Sketch, cross-platform design, and usability testing highlights key technical and methodological expectations. The "can-do attitude" and "self-starter" traits point towards a need for an independent and proactive individual.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 detailed case studies demonstrating your involvement in the entire product design lifecycle, from initial problem definition and research through to final UI implementation and iteration.
• User-Centered Design Process: Clearly articulate your user-centered design process within each case study, highlighting how user needs and business goals were balanced.
• Research & Insights: Include evidence of UX research conducted, such as user interviews, surveys, or persona development, and explain how these insights directly influenced design decisions.
• Wireframes & Prototypes: Present a progression from low-fidelity wireframes to high-fidelity interactive prototypes, demonstrating your ability to translate concepts into tangible user interfaces.
• UI Design Examples: Feature examples of your UI design work, emphasizing attention to detail, visual hierarchy, and adherence to design principles, particularly showcasing component-based design if applicable.
• Usability Testing & Iteration: Describe your experience with usability testing, including how you planned, executed, analyzed results, and iterated on designs based on feedback.
• Platform Design: Demonstrate experience designing for multiple platforms (Web, Android, iOS) within your case studies, highlighting any platform-specific considerations.

Process Documentation:

• Within your portfolio, provide clear documentation of your design process for each project, including:
  • Workflow Design: How you mapped out user flows and information architecture.
  • Design System Contribution (if applicable): Evidence of contributions to or utilization of a design system.
  • Collaboration: How you collaborated with Product Managers, Engineers, and other stakeholders throughout the design process.
  • Metrics & Impact: How you measured the success of your designs, ideally with quantifiable results or insights gained from A/B testing or user feedback analysis.

📝 Enhancement Note: A strong portfolio is crucial for this role. Applicants should focus on demonstrating a structured, user-centric design process with tangible outcomes. Highlighting experience with Figma/Sketch, cross-platform design, and a systematic approach to usability testing will be key. The ability to showcase contributions to a design system is a significant plus.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Product Designer with 5-10 years of experience in the Jakarta, Indonesia region, and considering the company's status as a well-funded SaaS provider, the estimated annual salary range is IDR 250,000,000 - IDR 450,000,000. This range is subject to variation based on the candidate's specific experience, skill set, and performance during the interview process.

Benefits:

• Competitive Compensation: Performance-based competitive salary and potential bonuses.
• Personal Development: Opportunities for individual growth and skill enhancement.
• Professional Development: Support for continuous learning, training, and career advancement.
• Impactful Work: The opportunity to contribute to a product that significantly impacts the Indonesian economy by revolutionizing tax, invoice, and payroll processing.
• International Team Exposure: Work within a lean organization alongside a diverse, international team, fostering a global perspective.
• Well-being Support: Benefits designed to support employee well-being (specifics not detailed, but common in competitive tech roles).

Working Hours:

• Standard full-time working hours are expected, likely around 40 hours per week, with potential for flexibility depending on team needs and project deadlines, common in tech environments.

📝 Enhancement Note: The salary range is an estimation for a Product Designer role with 5-10 years of experience in Jakarta, Indonesia. This estimation is based on aggregated salary data for similar roles in the region and the typical compensation structure for SaaS companies with significant funding. Benefits are derived from the "What OnlinePajak can offer" section and common industry offerings.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (SaaS), Financial Software, Government Technology (GovTech) Company Size: The description implies a growth-stage company with established operations (over 10% of Indonesian economy using the platform) and international presence (Sydney, Singapore), suggesting a team size likely between 50-250 employees, aligning with a "lean organization" described. Founded: 2015, indicating a company with several years of operational experience and market penetration in Indonesia.

Team Structure:

• Cross-functional Product Teams: The Product Designer will be part of agile, cross-functional teams comprising Product Managers, Engineers, and potentially other designers or researchers.
• Reporting Hierarchy: Likely reports to a Design Lead, Head of Product, or Product Manager, with collaboration across engineering and product management leadership.
• Collaborative Environment: Emphasis on open communication and collaboration between departments, including Customer Success, to gather user insights.

Methodology:

• User-Centered Design: A core tenet, driving all product development decisions based on user needs and validated through research and testing.
• Agile Development: Implied by the collaborative nature and focus on iterative product development, likely employing Scrum or Kanban methodologies.
• Data-Driven Iteration: Designs are expected to be informed by user research, usability testing, and potentially product analytics to drive continuous improvement.
• Design System Utilization: A structured approach to design through a comprehensive Design System ensures consistency and efficiency.

Company Website: http://www.online-pajak.com/

📝 Enhancement Note: OnlinePajak operates in a critical sector for Indonesia's economy, positioning it as a company with significant social and economic impact. Its backing by major VCs suggests a fast-paced, growth-oriented culture that values innovation and strong execution. The "lean organization" and "international set of team" points to a dynamic and potentially fast-moving work environment.

📈 Career & Growth Analysis

Product Design Career Level: This role is positioned as a mid-to-senior level Product Designer, requiring 5+ years of experience. It involves end-to-end ownership of design projects, contribution to design systems, and significant collaboration. This level typically implies autonomy and the ability to mentor junior team members, though not explicitly stated.

Reporting Structure: The designer will likely report to a Design Lead or Head of Product, working within cross-functional product teams. This structure allows for direct influence on product strategy and execution, with regular touchpoints with engineering and product management.

Product Design Impact: The Product Designer's work directly influences user adoption, satisfaction, and retention for a critical financial SaaS platform. By crafting intuitive and efficient user experiences, they contribute to increased productivity for businesses and individuals in Indonesia, ultimately driving the company's mission and revenue growth. Their insights can shape product roadmaps and strategic direction.

Growth Opportunities:

• Senior/Lead Designer Roles: Potential progression to Senior Product Designer or Design Lead roles, managing larger design initiatives or a team of designers.
• Specialization: Deepen expertise in specific areas like UX research, interaction design, or design systems.
• Product Strategy Input: Greater involvement in product strategy discussions and roadmap planning as experience and impact grow.
• Mentorship: Opportunity to mentor junior designers, developing leadership and coaching skills.
• Cross-Functional Mobility: Potential to transition into Product Management roles given the close collaboration and strategic involvement.

📝 Enhancement Note: The career path for a Product Designer at a growing SaaS company like OnlinePajak typically involves increasing responsibility, strategic influence, and potential leadership opportunities. The emphasis on impact and cross-functional collaboration suggests a fertile ground for professional development.

🌐 Work Environment

Office Type: The job posting mentions the office location as "XL Center Axiata Tower - GOWork Office Area - 10th Floor," indicating a modern, co-working space within a professional office building in a prime business district. This suggests a professional, potentially dynamic, and collaborative workspace.

Office Location(s):

• Primary: Jakarta, Indonesia (XL Center Axiata Tower, South Jakarta). This is a central business district location, likely well-connected and accessible.
• International Presence: The company also has presence in Sydney and Singapore, suggesting a global outlook and potential for international collaboration or future opportunities.

Workspace Context:

• Collaborative Hub: The co-working office environment likely fosters interaction and cross-pollination of ideas among different companies and teams housed within the space.
• Technology-Rich: As a SaaS company, expect access to modern design tools, collaboration software, and development environments.
• Team Interaction: Regular face-to-face interaction with core product and engineering teams is expected given the on-site nature of the role.

Work Schedule:

• The role is full-time, implying a standard 40-hour work week. Given the tech industry and the company's mission, there might be some flexibility, but the on-site requirement suggests a structured daily presence. The focus on user-centered design and iterative development means work may involve periods of intense focus and collaboration.

📝 Enhancement Note: The on-site requirement in a prime Jakarta location suggests a company that values in-person collaboration and team synergy. The co-working environment can offer networking opportunities and a vibrant atmosphere.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and fit.
• Hiring Manager/Team Interview: A discussion focused on your experience, design philosophy, and technical skills. This may involve walking through portfolio case studies.
• Design Challenge/Take-Home Assignment: You might be given a design problem to solve, either a short exercise or a more comprehensive take-home project, to assess your problem-solving abilities and design process.
• Cross-functional Interviews: Meetings with Product Managers and Engineers to evaluate collaboration skills and understanding of technical constraints.
• Final Interview: Potentially with senior leadership to discuss cultural fit, strategic thinking, and long-term vision.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio with clear, compelling case studies. Each case study should tell a story: the problem, your process, your solutions, and the outcomes.
• Highlight Your Process: Explicitly detail your UX research, wireframing, prototyping, and usability testing methodologies. Explain why you made certain design decisions.
• Showcase Collaboration: If possible, illustrate how you collaborated with engineers and product managers, and how you incorporated their feedback.
• Quantify Results: Whenever possible, use metrics to demonstrate the impact of your designs (e.g., improved conversion rates, reduced user errors, increased task completion time). If quantitative data isn't available, use qualitative insights from user feedback.
• Tool Proficiency: Ensure your portfolio examples clearly demonstrate your proficiency with tools like Figma or Sketch.
• Tailor to the Role: Emphasize projects that align with SaaS product design, user-centered approaches, and cross-platform experiences.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully understand the problem statement, target users, and business goals. Ask clarifying questions.
• Embrace the Process: Focus on demonstrating your thought process and design methodology, not just the final visual output.
• Time Management: Allocate your time effectively across research (if allowed), ideation, wireframing, prototyping, and presentation.
• Articulation: Be prepared to clearly articulate your design decisions, trade-offs, and rationale. Practice presenting your work concisely.

📝 Enhancement Note: The interview process for a Product Designer typically involves significant portfolio review and often a practical design challenge. Candidates should be prepared to articulate their design process in detail and demonstrate problem-solving skills relevant to SaaS applications.

🛠 Tools & Technology Stack

Primary Design Tools:

• Figma: Expected to be a primary tool for wireframing, prototyping, UI design, and collaboration. Proficiency is essential.
• Sketch: Another widely used tool for UI design and prototyping; familiarity is highly beneficial.

Prototyping & User Testing:

• InVision/Figma Prototypes: For creating interactive prototypes to test user flows and gather feedback.
• UserZoom/Lookback/Maze: Tools for conducting remote usability testing and gathering user insights (or similar platforms).

Collaboration & Project Management:

• Jira/Confluence: Commonly used for tracking tasks, user stories, and documenting project requirements and design specifications.
• Slack/Microsoft Teams: For day-to-day team communication and collaboration.

Design System Management:

• Component Libraries: Experience working with and contributing to component-based design systems.

Analytics & Reporting (Indirectly):

• Google Analytics/Mixpanel/Amplitude: While not directly used for design, understanding how these tools track user behavior can inform design decisions and impact measurement.

📝 Enhancement Note: Proficiency in Figma is almost certainly a requirement. Experience with Sketch is also highly valuable. Understanding how designs translate into development and how they are measured through analytics tools is key for a Product Designer in a SaaS environment.

👥 Team Culture & Values

Product Design Values:

• User Empathy: A deep commitment to understanding and advocating for the user throughout the design process.
• Data-Informed Design: Utilizing research, testing, and analytics to guide design decisions rather than relying solely on intuition.
• Collaboration & Transparency: Openly sharing work, seeking feedback, and working closely with cross-functional teams.
• Elegance & Simplicity: Striving to create intuitive, easy-to-use interfaces that solve complex problems without unnecessary complexity.
• Continuous Improvement: A mindset of iterative design, always looking for ways to enhance user experience and product functionality.
• Innovation: A drive to explore new ideas and solutions that can push the product forward.

Collaboration Style:

• Partnership with Product Management: Working hand-in-hand to define product strategy, features, and user stories.
• Close Alignment with Engineering: Maintaining constant communication to ensure designs are technically feasible and implemented accurately.
• Leveraging Customer Success: Regularly interacting with the Customer Success team to gain insights into user challenges and product adoption.
• Design System Evangelism: Proactively promoting the use and adherence to the design system across all product development efforts.

📝 Enhancement Note: The company culture emphasizes innovation, collaboration, and a user-centric approach. The values suggest a team that is passionate about its mission and committed to delivering high-quality, impactful products.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Complex Requirements: Designing for B2G and financial SaaS often involves navigating complex regulatory requirements, intricate workflows, and diverse user needs (e.g., small business owners, accountants, government entities).
• Cross-Platform Consistency: Ensuring a cohesive and intuitive user experience across web, Android, and iOS platforms while respecting platform-specific conventions can be challenging.
• Design System Adoption: Encouraging consistent adoption and contribution to the Design System across multiple teams and projects requires strong advocacy and clear guidelines.
• Translating Technical Concepts: Effectively designing user interfaces for potentially technical or complex financial/taxation processes requires deep understanding and clear communication.
• Iterative Design with Constraints: Balancing user needs with business goals and technical limitations in a fast-paced development environment.

Learning & Development Opportunities:

• Advanced UX Research Techniques: Opportunities to deepen expertise in qualitative and quantitative research methods.
• Design System Architecture: Potential to contribute to the strategic development and expansion of the Design System.
• Product Strategy Influence: Growing influence on product roadmap and feature prioritization through impactful design work.
• Cross-Disciplinary Learning: Gaining a deeper understanding of financial technology, B2G regulations, and software engineering processes.
• Leadership & Mentorship: Developing skills in leading design initiatives and mentoring junior designers.

📝 Enhancement Note: The challenges are inherent to working in a complex SaaS domain like fintech/GovTech. The growth opportunities are significant for a designer looking to make a substantial impact and advance their career in a growing company.

💡 Interview Preparation

Strategy Questions:

• On User-Centered Design: "Describe a time you had to balance conflicting user needs or business requirements. How did you approach it, and what was the outcome?" (Prepare a case study showcasing your process).
• On Collaboration: "How do you typically collaborate with Product Managers and Engineers? Describe a situation where collaboration was particularly challenging or successful." (Focus on communication, feedback loops, and problem-solving together).
• On Problem-Solving: "Walk us through a complex design problem you solved. What was your approach, what tools did you use, and what was the impact of your solution?" (Be ready to present a portfolio case study in detail).

Company & Culture Questions:

• On Mission Alignment: "What interests you about OnlinePajak's mission to revolutionize tax, invoice, and payroll processing in Indonesia?" (Research the company's impact and articulate your alignment).
• On Team Dynamics: "How do you contribute to a positive and productive team environment, especially within a cross-functional product team?" (Highlight your collaborative and proactive traits).
• On Design Impact: "How do you measure the success of your design work, and what metrics do you find most valuable for a SaaS product?" (Discuss KPIs, user feedback, and A/B testing).

Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative with a clear beginning (problem), middle (your process and solutions), and end (outcome/impact).
• Visual Clarity: Use high-quality visuals of your designs, wireframes, and prototypes. Ensure they are easy to understand.
• Process Explanation: Clearly articulate why you made certain decisions at each stage of your design process. Explain your research findings and how they informed your work.
• Quantifiable Impact: Whenever possible, present data or user feedback that demonstrates the positive impact of your design solutions.
• Conciseness: Be mindful of time. Practice presenting your case studies concisely, focusing on the most critical aspects. Be prepared for deep dives into specific areas if asked.

📝 Enhancement Note: The interview process will heavily rely on your portfolio and your ability to articulate your design process and decision-making. Be prepared to discuss SaaS product design challenges and demonstrate your user-centered approach.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided Freshteam application link: https://onlinepajak.freshteam.com/jobs/7PvTafXdkqcO/product-designer
• Portfolio Customization: Ensure your portfolio prominently features 2-3 detailed case studies showcasing your end-to-end product design process for SaaS applications, highlighting UX research, wireframing, prototyping (Figma/Sketch), UI design, and usability testing.
• Resume Optimization: Tailor your resume to highlight keywords such as "Product Designer," "UX Research," "SaaS," "Figma," "Prototyping," "Usability Testing," and "Cross-Platform Design." Quantify achievements where possible.
• Interview Preparation: Practice articulating your design process, preparing specific examples of problem-solving, collaboration, and design impact for potential interview questions. Rehearse presenting your portfolio case studies concisely.
• Company Research: Thoroughly research OnlinePajak, its mission, its impact on the Indonesian economy, and its B2G/financial SaaS focus. Understand their culture and values to articulate your fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions for a Product Designer role. All details regarding salary, benefits, and specific interview processes should be verified directly with OnlinePajak during the application and interview stages.