Product Designer (UX/UI & Research)

📍 Job Overview

Job Title: Product Designer (UX/UI & Research)

Company: LGC Group

Location: London, England, United Kingdom

Job Type: Full-time

Category: Product Design, UX/UI, Research & Development

Date Posted: March 11, 2026

Experience Level: 5-10 years

Remote Status: Hybrid (2-3 days on-site per week)

🚀 Role Summary

• This role is pivotal in enhancing user-centered digital journeys, focusing on improving website performance and conversion rates through data-driven UX and Conversion Rate Optimization (CRO) protocols.

• The Product Designer will lead comprehensive user research initiatives, translating complex user behaviors and business requirements into intuitive, accessible, and engaging digital experiences.

• A key aspect involves the end-to-end ownership of UI/UX deliverables, from initial wireframes and prototypes to high-fidelity designs and detailed specifications, utilizing Figma and adhering to design system standards.

• The position demands a strong analytical capability to interpret qualitative and quantitative data from tools like Google Analytics (GA), Hotjar, and session recordings to drive iterative optimization and ensure alignment with customer experience (CX) guidelines.

📝 Enhancement Note: While the raw input describes a "Product Designer (UX/UI & Research)," the detailed responsibilities heavily emphasize UX/UI design, user research, and data analysis for website optimization. This suggests a strong focus on conversion rate optimization (CRO) and performance improvement, aligning it closely with roles that bridge design with tangible business outcomes, often seen in Go-To-Market (GTM) operations or product management functions that interface with commercial teams. The emphasis on website performance and conversion indicates its relevance to revenue-generating activities.

📈 Primary Responsibilities

• Lead comprehensive UX research efforts, including user interviews, surveys, behavioral analysis, prototype testing, and usability studies, to identify user needs, validate concepts, and generate actionable insights for product development.

• Translate research findings, data analytics, and business objectives into detailed user journeys, wireframes, interactive prototypes, and final UI designs, ensuring all experiences are accessible, user-centered, and align with established Customer Experience (CX) guidelines.

• Own the end-to-end development and evolution of UI/UX deliverables, creating low and high-fidelity builds, defining interaction patterns, and contributing to/maintaining design system components within Figma.

• Analyze website and product performance metrics using tools such as Google Analytics (GA), Hotjar, session recordings, Voice of Customer (VOC) insights, and heatmaps to pinpoint friction points and opportunities for iterative optimization.

• Collaborate effectively with web product management, developers, Subject Matter Experts (SMEs), and other cross-functional teams to define project scope, ensure technical feasibility, and deliver implementation-ready specifications that preserve design intent.

• Facilitate workshops, conduct design reviews, and lead working sessions to foster shared understanding, clearly present design decisions, and influence strategic, experience-led discussions across the organization.

• Champion user-first thinking throughout the product development lifecycle, actively contribute to experimentation and optimization efforts, and support the development and management of the organization’s design system and the integration of new technologies to drive continuous improvement and growth.

📝 Enhancement Note: The responsibilities clearly outline a role focused on driving tangible business outcomes through design. The mention of "improving website performance and conversion," "CRO protocols," and analyzing data from tools like GA and Hotjar points to a need for a designer who understands the business impact of their work, directly supporting revenue generation and customer acquisition/retention efforts. This is a key differentiator for operations-minded candidates.

🎓 Skills & Qualifications

Education: While specific degree requirements are not listed, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for roles of this caliber. Equivalent practical experience will also be considered.

Experience: Significant hands-on experience in UX/UI design or Product Design, with a proven track record of end-to-end ownership of research, wireframing, prototyping, UI design, and successful delivery for complex digital products. A minimum of 5-10 years of progressive experience is anticipated.

Required Skills:

• Proven expertise across UX research methodologies (interviews, surveys, behavioral analysis, usability testing) and UX building best practices, with the ability to translate insights into high-quality digital experiences.

• Strong analytical and problem-solving skills, adept at interpreting qualitative and quantitative data from platforms like Hotjar, GA, and heatmaps to guide iterative build improvements and identify optimization opportunities.

• Advanced proficiency with Figma, specifically in creating and managing design systems, components, and variants, coupled with a refined eye for UI craft, interaction development, and accessibility guidelines (WCAG).

• Excellent communication, facilitation, and stakeholder management skills, with a demonstrated ability to influence cross-functional teams and guide collaborative decision-making processes.

• Ability to own end-to-end design delivery, from discovery research and user journey mapping to high-fidelity prototypes and detailed specifications for engineering partners.

Preferred Skills:

• Familiarity with experimentation and A/B testing platforms (e.g., Optimizely, Google Optimize).

• Sufficient front-end development awareness (HTML, CSS, JavaScript) to collaborate effectively with developers and ensure design intent is preserved during implementation.

• Experience in developing and managing comprehensive design systems and reusable components.

• Capability across multiple UX fields, including research, information architecture, interaction design, and visual/UI design.

• Experience supporting or contributing to a broader design culture within an organization.

📝 Enhancement Note: The "Skills You'll Use Every Day" section is rich with ATS keywords relevant to UX/UI and Product Design. The emphasis on data analysis (GA, Hotjar, heatmaps) and CRO optimization directly links this design role to business outcomes, making it attractive to operations professionals who value measurable impact. The requirement for front-end awareness also suggests an operations-minded approach to practical implementation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, showcasing end-to-end design ownership, including UX flows, wireframes, prototypes, and high-fidelity UI designs.

• Demonstrate measurable product impact through case studies that highlight how your design solutions have improved website performance, conversion rates, or user engagement.

• Showcase experience with design systems, components, and variants within Figma, illustrating your ability to maintain consistency and scalability.

Process Documentation:

• Provide examples of how you have translated user research insights and business requirements into clear user journeys and functional specifications for development teams.

• Showcase instances where you have analyzed performance data (e.g., GA, Hotjar) to identify issues and propose/implement design optimizations.

• Detail your experience in collaborating with cross-functional teams (product management, engineering, SMEs) during the design and development lifecycle, highlighting communication and problem-solving approaches.

📝 Enhancement Note: For a Product Designer role with a strong CRO and performance focus, the portfolio should not just be a showcase of visual design but a testament to problem-solving and impact. Candidates should prepare case studies that clearly articulate the problem, their process (research, ideation, design), the solution, and most importantly, the measurable results (e.g., X% increase in conversion, Y% reduction in bounce rate). This aligns with the data-driven and results-oriented nature of operations roles.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Product Designer with 5-10 years of experience in London, the estimated salary range for this role is approximately £55,000 - £75,000 per annum. This estimate considers the hybrid work model, the company's industry (life sciences/measurement services), and the specific responsibilities related to CRO and performance optimization.

Benefits:

• Hybrid working model offering flexibility between home and office.

• Opportunity to contribute to a leading global manufacturer and service provider in quality assurance and research tools.

• Involvement in a role that directly impacts website performance, conversion rates, and customer experience, offering significant visibility and impact.

• Access to LGC Group's company values and commitment to equal opportunities.

• Potential for professional development and contribution to the organization’s design system and culture.

• Standard benefits package expected from a company of LGC Group's stature, likely including pension contributions, health insurance, and paid time off.

Working Hours: The role is full-time, with an estimated 40 hours per week. The hybrid arrangement allows for flexibility, with 2-3 days per week expected on-site in London.

📝 Enhancement Note: The salary range is an estimation based on London market rates for this experience level and specialization. The specific benefits are inferred from the job description and typical offerings; candidates should confirm these with the hiring organization. The emphasis on impactful work and professional development is a key draw for candidates seeking growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: LGC Standards is a division of LGC Group, operating within the life sciences, measurement, and analytical services sector. LGC is the UK's designated National Measurement Institute for chemical and bioanalytical measurements, positioning it as a leader in quality assurance and research tools for analytical needs globally. This industry context implies a focus on precision, data integrity, and scientific rigor, which should translate into the design approach.

Company Size: LGC Group is a significant global organization with a substantial employee base (likely hundreds to thousands, given its designation as a National Measurement Institute and international presence). This scale suggests established processes, potential for cross-functional collaboration, and opportunities for career advancement within a structured environment.

Founded: LGC has a long history, dating back to 1842, with a commitment to high ethical standards. This legacy suggests stability, a deep-rooted commitment to quality, and a culture that values integrity and long-term impact.

Team Structure:

• The Product Designer will likely be part of a broader Commercial or Product team, working closely with web product management, developers, and potentially marketing or sales operations.

• Reporting structure is not explicitly defined but is likely to a Head of Product, Product Management Lead, or a UX Lead, with frequent interaction with cross-functional stakeholders.

Methodology:

• Design decisions will be heavily influenced by data analysis, user research, and performance metrics (GA, Hotjar, CRO protocols).

• Workflow planning and optimization strategies will be applied to user journeys, wireframes, and prototypes to enhance user experience and conversion.

• Automation and efficiency practices are implied through the use of design systems, reusable components, and the pursuit of iterative optimization.

Company Website: https://www.lgcgroup.com/

📝 Enhancement Note: Understanding LGC's heritage and its role as a National Measurement Institute provides crucial context. It suggests a culture that values accuracy, reliability, and scientific excellence. A designer here would need to balance user needs with the stringent requirements of a scientifically oriented organization. The emphasis on "making the world a safer place" through their work is a strong cultural driver.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level Product Designer, requiring significant hands-on experience and end-to-end ownership. It's suitable for professionals looking to deepen their expertise in UX/UI design, user research, and CRO, with a focus on driving measurable business outcomes within a globally recognized organization.

Reporting Structure: The designer will likely report into a product management or UX leadership function, with direct collaboration with development teams and product managers. This structure offers exposure to strategic decision-making and cross-functional planning.

Operations Impact: The role has a direct impact on revenue generation through website performance optimization and conversion rate improvements. By enhancing user journeys and digital experiences, the designer will contribute to customer acquisition, retention, and overall business growth, aligning closely with operational efficiency and commercial objectives.

Growth Opportunities:

• Skill Advancement: Deepen expertise in UX research, UI design, Figma, design systems, and CRO methodologies. Opportunity to become a subject matter expert in user-centered design for the LGC group.

• Leadership Potential: Develop facilitation and stakeholder management skills, leading design discussions and influencing strategic decisions. Potential to mentor junior designers or lead design initiatives.

• Cross-Functional Exposure: Gain valuable experience working across product management, engineering, marketing, and potentially sales operations, understanding broader business strategies and operational workflows.

• Industry Specialization: Grow expertise within the life sciences and analytical services sector, understanding unique user needs and regulatory considerations.

📝 Enhancement Note: This role offers a clear path for growth within a specialized industry. The emphasis on CRO and performance metrics means that success can be quantified, providing strong evidence for career progression. The hybrid nature also allows for maintaining a balance between focused work and collaborative engagement.

🌐 Work Environment

Office Type: The role is based in London and operates on a hybrid model, requiring 2-3 days per week on-site. This suggests a modern office environment designed to facilitate collaboration, team meetings, and focused work.

Office Location(s): Victoria Street, London SW1, UK. This central London location is likely well-connected by public transport, making it accessible for employees commuting from various parts of the city and surrounding areas.

Workspace Context:

• Collaborative Environment: The hybrid model encourages in-person collaboration for workshops, brainstorming sessions, and team alignment, fostering a shared understanding of design goals and challenges.

• Tools & Technology: Access to industry-standard design tools, particularly Figma, and analytics platforms (GA, Hotjar) will be essential for daily tasks. The company's commitment to new technologies suggests an environment that embraces innovation.

• Team Interaction: Regular interaction with product managers, developers, and SMEs will be a core part of the role, promoting cross-functional teamwork and knowledge sharing.

Work Schedule: The standard working hours are approximately 40 hours per week, with the flexibility afforded by the hybrid work arrangement to balance on-site and remote work days. This structure supports focused design work and collaborative sessions effectively.

📝 Enhancement Note: The hybrid model is a significant factor for many professionals. The location in central London is a plus for accessibility and professional networking. The environment is likely to be professional and geared towards data-driven decision-making, reflecting LGC's industry.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience alignment. Candidates should ensure their portfolio clearly demonstrates the required skills and impact.

• Hiring Manager Interview: A discussion focused on your experience, approach to UX research, UI design, and understanding of CRO principles. Be prepared to discuss your design process and how you tackle complex problems.

• Design Challenge/Portfolio Presentation: This is a critical stage. You will likely be asked to present your portfolio, walking through 1-2 key case studies that highlight your problem-solving skills, design process, research methodologies, and measurable outcomes (e.g., impact on conversion rates). You may also be given a small design challenge to assess your critical thinking and design execution.

• Cross-functional/Team Interview: Meetings with key stakeholders, such as product managers and developers, to assess collaboration skills, communication style, and how you integrate with technical teams.

• Final Interview: Potentially with a senior leader to discuss cultural fit, career aspirations, and overall alignment with LGC's vision.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the problem you were solving, your role, the process you followed, the design solutions you implemented, and – most importantly – the measurable results (e.g., conversion rate improvements, engagement metrics). Use data to back up your claims.

• Showcase Process: Detail your research methodologies, user journey mapping, wireframing, prototyping, and usability testing activities. Explain why you made certain design decisions.

• Highlight Figma Proficiency: Demonstrate your command of Figma, including design systems, components, variants, and prototyping capabilities.

• Address Accessibility: Include examples of how you ensure designs are accessible and compliant with relevant standards.

• Tailor to LGC: If possible, subtly tailor your presentation to LGC's industry and mission, showing you've done your research.

Challenge Preparation:

• Understand the Goal: If given a design challenge, focus on understanding the core problem and objectives. Prioritize user needs and business impact.

• Structure Your Approach: Outline your process clearly, even if time-limited. Think about research, ideation, sketching, and refinement.

• Communicate Your Thinking: Verbalize your thought process. Explain your assumptions, decisions, and trade-offs. This is often more important than the final deliverable.

• Focus on Data & CRO: Given the role's emphasis, consider how data and conversion optimization would inform your solution.

📝 Enhancement Note: The interview process is structured to evaluate not only design skills but also the ability to deliver measurable business impact. A strong portfolio that quantices results is essential. The emphasis on CRO and data analysis means candidates should be prepared to discuss metrics and their impact on revenue.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI/UX design, wireframing, prototyping, and design system management. Advanced proficiency is expected.

• User Research Tools: Platforms for conducting interviews, surveys, and usability testing (e.g., UserTesting.com, SurveyMonkey, Google Forms, Lookback).

• Prototyping Tools: Figma's built-in prototyping capabilities, or potentially other tools like InVision or Adobe XD.

Analytics & Reporting:

• Google Analytics (GA): Essential for analyzing website traffic, user behavior, and conversion funnels.

• Hotjar/Microsoft Clarity: For heatmaps, session recordings, and user feedback to identify friction points.

• Data Visualization Tools: Potentially Tableau, Power BI, or similar, if required for deeper analysis or dashboard creation.

CRM & Automation:

• CRM Systems (e.g., Salesforce, Microsoft Dynamics): Understanding how design impacts CRM data and user workflows within sales and marketing processes.

• A/B Testing Platforms: Optimizely, Google Optimize, or similar tools for experimentation and conversion rate optimization.

📝 Enhancement Note: Proficiency in Figma is a must. The role's emphasis on performance and CRO means deep familiarity with analytics tools (GA, Hotjar) and A/B testing platforms is critical. While not explicitly mentioned, understanding how design integrates with CRM and marketing automation platforms is beneficial for a GTM-aligned role.

👥 Team Culture & Values

Operations Values:

• Passion: A drive to excel and make a tangible impact, reflecting LGC's ambition to "make the world a safer place."

• Curiosity: A forward-thinking mindset, seeking out "what's next" and driving innovation through discovery.

• Integrity: A strong commitment to high ethical standards, crucial in a scientific and measurement-focused organization.

• Brilliance: Striving for excellence, exceeding expectations through innovation and pioneering science.

• Respect: Valuing diversity and inclusivity, recognizing that varied perspectives strengthen the team.

Collaboration Style:

• Cross-functional Integration: Actively engaging with product management, engineering, and SMEs to ensure design solutions are feasible, effective, and aligned with business goals.

• Process Review & Feedback: Participating in design critiques and working sessions to foster continuous improvement and ensure high-quality deliverables.

• Knowledge Sharing: Contributing to the design system and broader design culture, sharing best practices and insights to elevate the team's capabilities.

📝 Enhancement Note: LGC's stated values (Passion, Curiosity, Integrity, Brilliance, Respect) provide a strong framework for understanding the desired work ethic and team dynamics. For an operations-focused designer, demonstrating integrity, a drive for brilliance (excellence), and a curious, data-driven approach will be key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: Effectively translating user research into designs that also meet stringent business requirements and drive conversion.

• Data Interpretation & Actionability: Extracting meaningful, actionable insights from complex analytics data and translating them into design improvements.

• Cross-functional Alignment: Navigating diverse stakeholder needs and technical constraints to deliver cohesive and impactful design solutions.

• Staying Ahead of Trends: Keeping pace with evolving UX/UI best practices, design technologies, and CRO strategies within the fast-paced digital landscape.

Learning & Development Opportunities:

• Operations Skill Advancement: Deepen expertise in Conversion Rate Optimization (CRO), A/B testing, and data-driven design methodologies.

• Industry Specialization: Gain in-depth knowledge of the life sciences, chemical, and bioanalytical measurement sectors, understanding specific user needs and industry standards.

• Leadership Development: Opportunities to lead design initiatives, mentor junior team members, and contribute to strategic product decisions.

📝 Enhancement Note: This role presents an opportunity to hone skills in a high-impact area that bridges design with business results. The challenges are typical for senior design roles but are amplified by the focus on performance metrics and the specific industry context.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research to significantly improve a digital product's performance or conversion rate. What was your process, and what were the results?" (Focus on quantifiable impact and your specific role).

• "How do you approach balancing user needs with business objectives and technical constraints? Can you provide an example?" (Highlight your problem-solving and negotiation skills).

Company & Culture Questions:

• "What interests you about LGC Group and our mission to make the world a safer place through measurement science?" (Showcase your research into the company's values and industry).

• "How do you contribute to a collaborative team environment and foster a user-first mindset?" (Align your collaboration style with LGC's values and the role's requirements).

Portfolio Presentation Strategy:

• Quantify Everything: For each case study, clearly state the problem, your role, the actions you took, and the measurable results (e.g., conversion uplift, engagement increase, task success rate improvement). Use specific numbers and percentages.

• Showcase Your Process: Explain your research methods, ideation, wireframing, prototyping, and testing phases. Illustrate how your process led to the final solution.

• Highlight Figma Skills: Be ready to discuss your use of design systems, components, and variants within Figma.

• Tell a Story: Frame each case study as a narrative – the challenge, your journey through it, and the successful outcome.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of strong UX/UI design skills and a business-oriented, data-driven approach focused on tangible outcomes like conversion rate optimization. Candidates should be ready to articulate their impact with data.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on the SmartRecruiters platform.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best showcase your UX research, UI design, and CRO optimization experience, with a clear emphasis on measurable business impact. Ensure your Figma proficiency is evident.

• Tailor Your Resume: Highlight keywords and responsibilities directly relevant to UX/UI design, user research, CRO, Figma, data analysis (GA, Hotjar), and cross-functional collaboration. Quantify your achievements wherever possible.

• Prepare Your Portfolio Presentation: Practice walking through your selected case studies, focusing on the problem, your process, the solution, and crucially, the quantifiable results. Be ready to discuss your design decisions and how they align with business goals.

• Research LGC Group: Understand their industry, mission ("making the world a safer place"), values, and target audience. Consider how your design approach can support their specific business objectives related to website performance and user engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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