Product Designer, Therapist Platform

📍 Job Overview

Job Title: Product Designer, Therapist Platform Company: BetterHelp Location: US - Remote Job Type: Full-time Category: Product Design / UX/UI Design Date Posted: 2026-01-20 Experience Level: Mid-Senior Level (3+ years) Remote Status: Fully Remote (with occasional travel)

🚀 Role Summary

• This role is focused on designing and enhancing the therapist-facing platform at BetterHelp, a leading online mental health service.
• You will own the end-to-end design process for critical therapist features, driving UX improvements and product innovation.
• The position requires strong collaboration with Product Managers, Engineers, Data Scientists, and Researchers to shape impactful product experiences.
• Success in this role is measured by your ability to leverage both quantitative data and qualitative insights to drive continuous improvement and demonstrate measurable product impact.

📝 Enhancement Note: While the provided listing is for a Product Designer, the platform focus ("Therapist Platform") and the nature of BetterHelp's business (a large-scale online therapy service) strongly suggest a need for operational efficiency, user adoption, and seamless experience for its network of over 30,000 therapists. This implies a need for designers who understand how to optimize workflows, ensure compliance (HIPAA), and facilitate effective communication within a regulated marketplace. Therefore, this enhancement will frame certain aspects through an operational lens, focusing on how design contributes to the efficiency and effectiveness of the therapist network, which is a critical operational component of BetterHelp's business model.

📈 Primary Responsibilities

• Lead the design of end-to-end user experiences for the therapist platform, encompassing discovery, user flows, wireframing, and high-fidelity UI design using Figma.
• Proactively identify and address UI/UX inconsistencies and experience gaps within the therapist portal, proposing and implementing scalable, efficient solutions.
• Develop detailed design specifications and collaborate closely with engineering teams throughout the implementation and Quality Assurance (QA) phases to ensure accurate execution of design intent.
• Partner cross-functionally with Product Management, Engineering, Data Science, and User Research teams to define complex problems, explore innovative solutions, and align on desired outcomes that enhance therapist productivity and satisfaction.
• Utilize quantitative metrics (e.g., experiment results, analytics data) and qualitative insights (e.g., usability testing, therapist feedback) to evaluate the performance of launched designs and iteratively drive continuous improvement in the therapist experience.
• Contribute to elevating design quality across the organization by actively participating in design critiques, design reviews, and the evolution of design patterns and systems.
• Influence product strategy by synthesizing user insights, market trends, and operational needs, highlighting opportunities for significant UX improvements and product innovation within the therapist domain.

📝 Enhancement Note: The responsibilities emphasize end-to-end ownership and cross-functional collaboration, common in product design roles. However, for a "Therapist Platform," a key operational implication is the need for designs that streamline therapist workflows, ensure compliance with healthcare regulations (like HIPAA), and contribute to the overall efficiency of BetterHelp's therapist network. This suggests that "scalable solutions" should also consider operational scalability and "measurable product impact" should include metrics related to therapist retention, efficiency, and satisfaction, which directly impact operational costs and service delivery.

🎓 Skills & Qualifications

Education:

• While no specific degree is listed, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field is often preferred for product design roles. Equivalent practical experience will be highly valued.

Experience:

• A minimum of 3 years of professional product design experience, with a strong focus on consumer-facing digital products and ideally, experience in designing for professional or service provider platforms.
• Demonstrated experience in partnering effectively with Product Managers and Engineers on the complex delivery of features, ensuring seamless integration and execution.

Required Skills:

• Research-Driven Design: Proven ability to conduct user research, synthesize findings, and translate insights into user-centered design solutions.
• UI/UX Craftsmanship: Exceptional skills in creating intuitive and visually appealing user interfaces and seamless user experiences.
• Figma Expertise: Advanced proficiency in Figma for creating complex user flows, interactive prototypes, and high-fidelity UI designs.
• Strategic Thinking & Detailed Execution: Ability to approach design challenges with both a broad strategic vision and meticulous attention to detail, ensuring clarity and speed in execution.
• Cross-Functional Collaboration: Strong aptitude for working effectively with Product, Engineering, Data, and Research teams to achieve shared goals.
• Communication & Storytelling: Excellent verbal and written communication skills, with the ability to articulate design rationale clearly and persuasively to influence stakeholders.
• Problem Structuring: Comfort and proficiency in navigating ambiguity and structuring complex problems with limited initial information.

Preferred Skills:

• Marketplace Design: Experience designing for multi-sided marketplaces, considering the distinct needs and interactions of both clients and providers (therapists).
• Healthcare/Regulated Industry Experience: Familiarity with mental health, healthcare regulations, or HIPAA considerations, demonstrating an understanding of sensitive data handling and compliance requirements.
• Growth Design: Knowledge of experimentation (A/B testing), Conversion Rate Optimization (CRO) flows, or growth design principles to drive user acquisition and engagement.
• Design Systems: Experience contributing to or actively utilizing design systems in production environments to ensure consistency and efficiency.

📝 Enhancement Note: The "Requirements" section is fairly standard for a Product Designer. For a "Therapist Platform," the "Preferred Skills" are crucial. Experience with "multi-sided marketplaces" is directly applicable to BetterHelp's model. "Mental health, healthcare, regulated workflows, or HIPAA considerations" are essential for operational compliance and user trust. Knowledge of "experimentation, CRO flows, or growth design" implies an operational focus on therapist acquisition, retention, and engagement metrics. "Design systems" are key for maintaining brand consistency and operational efficiency in design and development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Research-Driven Design: Showcase projects where user research was foundational, detailing the research methodologies used (e.g., user interviews, surveys, usability testing) and how findings directly informed design decisions.
• UI/UX Craft & Measurable Impact: Present polished UI designs and user flows that are not only aesthetically pleasing but also demonstrate a clear understanding of user needs. Crucially, include evidence of measurable product impact, such as improvements in user engagement, task completion rates, or therapist satisfaction metrics.
• Figma Proficiency & Advanced Flows: Provide examples of complex user flows and interactive prototypes created in Figma, illustrating your ability to design sophisticated digital experiences.
• Collaboration & Problem Solving: Highlight projects where you partnered closely with Product Managers and Engineers. Explain the problem you were solving, your design process, and how you overcame challenges through collaboration and iterative design.

Process Documentation:

• Workflow Design and Optimization: Demonstrate experience in mapping out existing therapist workflows, identifying bottlenecks or inefficiencies, and designing streamlined solutions that improve operational throughput and user experience.
• Implementation and Automation: Showcase examples where your designs facilitated seamless implementation by engineering teams or incorporated elements of automation to reduce manual effort for therapists or support staff.
• Measurement and Performance Analysis: Include case studies where you leveraged quantitative data (analytics, A/B test results) and qualitative feedback to assess the performance of your designs post-launch and to inform future iterations.

📝 Enhancement Note: For a role like this, the portfolio is paramount. The emphasis should be on demonstrating not just design skills, but the ability to deliver tangible results that impact user behavior and business objectives. For a "Therapist Platform," this means showcasing how designs have improved therapist efficiency, satisfaction, and retention – critical operational metrics. The "Process Documentation" section highlights the need for candidates to articulate their design process in a way that resonates with operational goals, such as efficiency, scalability, and data-driven decision-making.

💵 Compensation & Benefits

Salary Range:

• The provided base salary range for this position is $130,000 - $140,000 USD per year.
• This range is determined by factors including, but not limited to, the type of position, geographic location (though remote, some companies adjust for cost of labor), education level, work experience, and certifications.

Benefits:

• Remote Work Flexibility: Fully remote position with the opportunity for regular in-person collaboration.
• Competitive Compensation: Includes base salary, performance bonus eligibility, and comprehensive stock options/equity (often implied with "Competitive compensation" and the company's growth stage, though not explicitly stated).
• Holistic Perks Program: A unique program offering benefits such as free therapy sessions for employees, employee wellness initiatives, and potentially other lifestyle-related perks.
• Comprehensive Health Coverage: Excellent health, dental, and vision insurance plans.
• Retirement Savings: 401k benefits with an employer matching contribution, supporting long-term financial planning.
• Productivity Tools: Provision of any necessary hardware or software to ensure employee happiness and productivity.
• Supportive Community: Access to an "awesome community of co-workers" fostering a positive and collaborative work environment.
• Company-Wide Events: Regular in-person bonding experiences and one company-wide offsite per year (travel expenses covered).

Working Hours:

• The role is based on PST (Pacific Standard Time), suggesting a requirement for some overlap with PST working hours to facilitate collaboration.
• While not explicitly stated, a standard full-time role typically involves approximately 40 hours per week. The company emphasizes a sustainable work-life balance, suggesting flexibility within these hours.

📝 Enhancement Note: The salary range ($130,000 - $140,000 USD) is competitive for a mid-senior level Product Designer in the US, especially for a remote role at a well-funded tech company like BetterHelp. The benefits are robust, with a notable emphasis on mental health and wellness, aligning with the company's mission. The requirement to travel to San Jose, CA up to three times per year is an important detail for remote candidates to consider regarding work-life integration and logistical planning. The explicit mention of "performance bonus" indicates a variable compensation component beyond base salary.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology, Mental Health Services, Online Therapy Platform

• BetterHelp operates at the intersection of technology and healthcare, aiming to democratize access to mental health services. This industry is characterized by rapid innovation, a strong focus on user privacy (HIPAA), and a mission-driven approach. The company's success relies on building trust and ensuring high-quality care delivery through its network.

Company Size: Large (Likely 1,000-5,000+ employees, based on network size and growth trajectory)

• As the world's largest online therapy service with over 30,000 therapists, BetterHelp is a significant player. A large company size often means established processes, dedicated specialized teams (like Product, Engineering, Data Science, Research), and opportunities for career growth within different departments. However, it can also mean navigating more complex organizational structures.

Founded: 2013

• Founded in 2013, BetterHelp has a decade of experience in the online therapy space. This maturity suggests a stable operational foundation, a proven business model, and a history of adapting to market needs and technological advancements.

Team Structure:

• Therapist Platform Team: This role sits within the team responsible for the therapist-facing domain. It likely includes Product Managers, Engineers (frontend, backend), UX/UI Designers, Researchers, and Data Scientists focused on optimizing the therapist experience.
• Cross-Functional Collaboration: The Product Designer will work closely with these dedicated platform team members, as well as potentially engaging with broader Product, Engineering, Marketing, Operations, and Clinical teams to ensure holistic product development and alignment with company goals.
• Reporting Structure: The designer will likely report to a Design Lead, Head of Product Design, or a Director of Product, within the product development organization.

Methodology:

• Data-Driven Decision Making: The company emphasizes using quantitative metrics (experiments, analytics) and qualitative insights (research, feedback) to guide product decisions and measure impact, a core tenet of effective operations.
• Agile Development: It's highly probable that BetterHelp employs agile methodologies (e.g., Scrum, Kanban) for product development, requiring designers to be adaptable, iterative, and integrated within development sprints.
• User-Centric Design: A strong focus on understanding and addressing the needs of both clients and therapists, driving the product roadmap through user empathy and validated learning.

Company Website: https://www.betterhelp.com/

📝 Enhancement Note: BetterHelp's mission-driven nature as a mental health provider is a key cultural differentiator. The company's scale implies a need for robust operational processes to manage its vast network of therapists and clients efficiently. The emphasis on "startup DNA" within a "fully backed and funded" environment suggests a dynamic culture that values agility, ownership, and impact, while providing the stability of a well-resourced organization. The explicit statement about avoiding politics and ego highlights a focus on a positive and collaborative work environment, which is crucial for operational effectiveness.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level to Senior Product Designer

• This role is positioned as a key individual contributor responsible for significant feature ownership within the therapist domain. It requires a strong foundation in product design principles, demonstrated experience in complex problem-solving, and the ability to operate with a high degree of autonomy, often leading design efforts for specific product areas. The "3+ years" experience requirement aligns with a mid-level to early-senior designation.

Reporting Structure:

• The Product Designer will report into the Product Design function, likely under a Design Manager or Director. They will work in close collaboration with Product Managers and Engineering Leads for specific product initiatives, forming a core "squad" or "pod" for feature development. This structure promotes focused execution and clear lines of responsibility.

Operations Impact:

• The designs created for the Therapist Platform directly impact the operational efficiency, scalability, and quality of BetterHelp's core service. By improving therapist workflows, communication tools, and access to resources, this role contributes significantly to:
  • Therapist Acquisition & Retention: A superior platform experience can attract and retain high-quality therapists, reducing recruitment costs and ensuring service continuity.
  • Service Delivery Efficiency: Streamlined tools and processes allow therapists to manage their caseloads more effectively, potentially increasing the number of clients served per therapist and improving appointment adherence.
  • Compliance & Risk Management: Design that supports regulated workflows (e.g., HIPAA-compliant communication, documentation) is critical for operational risk mitigation.
  • User Satisfaction (Therapist): A positive experience for therapists translates to better engagement and advocacy for the platform.

Growth Opportunities:

• Specialization & Leadership: Potential to deepen expertise in designing for healthcare marketplaces, regulated industries, or specific user segments (therapists). This could lead to Senior Product Designer, Lead Product Designer, or Design Manager roles.
• Cross-Functional Skill Development: Opportunities to gain deeper insights into Product Management, Data Science, Engineering principles, and business strategy through close collaboration, fostering a more holistic understanding of product development.
• Mentorship: As a more experienced designer, there may be opportunities to mentor junior designers or contribute to design system evolution and best practices across the organization.
• Impactful Projects: The chance to work on high-visibility projects that directly influence the lives of millions of users and thousands of therapists, contributing to the company's mission.

📝 Enhancement Note: The "Operations Impact" section clarifies how a design role contributes to the operational success of a company like BetterHelp. The growth opportunities highlight not just career advancement within design but also the potential for broader strategic influence due to the critical nature of the therapist platform. The company's "startup DNA" while being well-funded suggests a culture where high performers can quickly advance and take on more responsibility.

🌐 Work Environment

Office Type: Remote-First with Periodic In-Person Gatherings

• BetterHelp operates on a remote-first model, allowing employees to work from anywhere in the United States. However, they emphasize the importance of in-person connection through required travel to their San Jose, CA office up to three times per year and a company-wide offsite. This hybrid approach aims to balance flexibility with team cohesion and strategic alignment.

Office Location(s): San Jose, CA (for periodic in-person meetings)

• While the role is remote, candidates should be aware of the requirement to travel to the San Jose, CA office for team meetings and company events. Reasonable accommodations will be made for those with unique circumstances preventing travel.

Workspace Context:

• Collaborative Environment: The remote nature necessitates strong digital collaboration tools and practices. Expect frequent video calls, asynchronous communication (Slack, email), and shared digital whiteboarding/design tools (Figma, Miro).
• Technology and Tools: Employees are provided with necessary hardware and software, ensuring they have the tools required for effective design work. This likely includes high-performance laptops, access to the full Adobe Creative Suite or equivalent, and robust project management and communication platforms.
• Team Interaction: Opportunities for interaction will primarily be virtual, including design critiques, team syncs, and cross-functional project meetings. The periodic in-person travel is designed to foster deeper relationships and facilitate intensive, collaborative working sessions.

Work Schedule:

• The role operates based on PST (Pacific Standard Time). While specific working hours are flexible, candidates should expect to align their schedules to accommodate collaboration with team members and stakeholders across different time zones, with a significant portion of the workday likely needing to overlap with PST business hours.
• The company promotes a sustainable work-life balance, suggesting that while hard work is expected, burnout is actively discouraged.

📝 Enhancement Note: The "Work Environment" section highlights the blend of remote flexibility and mandated in-person interaction. For a Product Designer, this means being adept at both digital collaboration and making the most of limited in-person opportunities for strategic alignment and team building. The PST alignment is a key operational consideration for managing remote teams effectively.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications, experience, and design craft.
• Hiring Manager Interview: A discussion focused on your background, experience, design philosophy, and alignment with the role's responsibilities. This may include behavioral questions.
• Design Challenge / Portfolio Review: A deep dive into your portfolio, where you'll present 1-3 case studies. This often involves explaining your process, rationale, design decisions, and the impact of your work. You may be asked to complete a take-home design exercise or a live design critique.
• Cross-Functional Interviews: Meetings with Product Managers, Engineers, and potentially Researchers or Data Scientists to assess your collaboration skills, technical understanding, and ability to integrate into the team.
• Final Interview: Potentially with a senior leader (e.g., Head of Product, VP of Design) to discuss strategic thinking, cultural fit, and overall potential impact.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 projects that best showcase your skills relevant to this role: end-to-end design, research-driven solutions, complex problem-solving, and measurable impact on a platform or marketplace.
• Tell a Story: Structure each case study as a narrative: the problem, your role, your process (research, ideation, design, testing), key decisions and trade-offs, and the final outcome/impact.
• Quantify Impact: Whenever possible, include metrics that demonstrate the success of your designs. For this role, focus on metrics related to therapist engagement, efficiency, satisfaction, or platform adoption.
• Showcase Figma Skills: Highlight your proficiency in Figma by including detailed wireframes, user flows, UI mockups, and interactive prototypes.
• Address Operational Considerations: If possible, weave in how your designs considered efficiency, scalability, or compliance aspects relevant to a platform like BetterHelp's.

Challenge Preparation:

• Understand the Domain: Research BetterHelp's mission, their therapist platform (if accessible), and the broader online mental health industry. Understand the unique challenges of designing for a two-sided marketplace.
• Practice Articulating Your Process: Be ready to walk through your design process step-by-step, explaining the "why" behind your decisions.
• Prepare for Ambiguity: Anticipate questions that test your ability to handle incomplete information and structure complex problems.
• Focus on Collaboration: Think about how you communicate and collaborate with PMs and Engineers. Be ready to discuss trade-offs and decision-making in team settings.

📝 Enhancement Note: The interview process is typical for a product design role, with a strong emphasis on the portfolio. The "Therapist Platform" context means interviewers will be looking for how candidates translate design thinking into operational improvements for therapists. The "Design Challenge Preparation" section emphasizes domain research and understanding the nuances of a two-sided marketplace, which is critical for operational success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, wireframing, prototyping, and collaboration. Advanced proficiency is a must.
• Prototyping Tools: Figma's built-in prototyping, or potentially tools like Principle or After Effects for more complex animations and micro-interactions.
• User Research & Testing Platforms: Tools like UserTesting.com, Lookback, Maze, or internal systems for conducting usability tests and gathering qualitative feedback.
• Collaboration & Communication: Slack for real-time messaging, Zoom/Google Meet for video conferencing, and potentially Miro or Mural for virtual whiteboarding and ideation sessions.

Analytics & Reporting:

• Product Analytics Tools: Google Analytics, Amplitude, Mixpanel, or similar platforms for tracking user behavior, feature adoption, and conversion funnels.
• Experimentation Platforms: Tools for A/B testing and experimentation (e.g., Optimizely, VWO, internal tools) to validate design hypotheses.
• Data Visualization Tools: Tableau, Looker, or internal dashboards to explore data and present findings.

CRM & Automation:

• While not directly a designer's primary tool, understanding the CRM (likely Salesforce or similar) and any marketing automation platforms used to manage therapist relationships and communications can provide valuable context for platform design.

📝 Enhancement Note: The explicit mention of Figma as the primary tool is key. For a Product Designer in an operations-focused role, familiarity with analytics and experimentation tools is also crucial for demonstrating the "measurable product impact" required. Understanding how designs integrate into broader CRM and automation workflows provides context for how the therapist platform functions within the larger business operations.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to making mental health care accessible, driving a sense of purpose and impact in daily work.
• Data-Driven & Iterative: Decisions are grounded in data and user feedback, with a continuous improvement mindset. This translates to an operational focus on efficiency and effectiveness.
• Ownership & Autonomy: Employees are empowered to take initiative, own their work, and operate with a high degree of independence, fostering an entrepreneurial spirit.
• Collaboration & Transparency: Open communication, sharing of insights, and working together across functions are highly valued to achieve complex goals efficiently.
• User Empathy: Deep understanding and consideration for the needs of both clients and therapists, ensuring solutions are human-centered and effective.

Collaboration Style:

• Cross-Functional Integration: Designers are embedded within product teams, working daily with PMs and Engineers. This ensures design is considered early and often in the development process.
• Feedback-Oriented: A culture of constructive feedback through design critiques and reviews, aimed at elevating the quality and impact of the work.
• Agile & Responsive: The team likely operates in agile sprints, requiring flexibility, quick adaptation to changing priorities, and efficient communication to maintain development velocity.
• Knowledge Sharing: Encouragement of sharing best practices, learnings from experiments, and insights from user research to benefit the entire team and organization.

📝 Enhancement Note: The values align with typical tech companies but are amplified by BetterHelp's mission. The emphasis on "data-driven," "ownership," and "collaboration" directly supports operational excellence. For a designer, understanding these values means approaching problems with a focus on measurable outcomes, taking initiative, and working effectively within cross-functional teams to achieve business objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Designing for a two-sided marketplace requires satisfying the distinct needs of both clients and therapists while aligning with BetterHelp's business objectives (e.g., scalability, revenue, user growth).
• Navigating Healthcare Regulations: Designing within a regulated industry (HIPAA) demands careful attention to privacy, security, and compliance, which can constrain design flexibility but is critical for operational integrity.
• Scaling a Global Platform: Ensuring the therapist platform is intuitive and effective for a diverse, global network of therapists requires thoughtful localization and consideration of varying technical capabilities and cultural contexts.
• Driving Behavioral Change: Encouraging therapists to adopt new features, adhere to best practices, and engage with the platform requires well-designed user journeys and persuasive UX.

Learning & Development Opportunities:

• Specialized Design Skills: Deepen expertise in designing for regulated industries, healthcare technology, or complex marketplaces.
• Product Strategy Acumen: Gain hands-on experience influencing product roadmaps and contributing to strategic decision-making through a data-informed design approach.
• Cross-Disciplinary Knowledge: Develop a strong understanding of engineering constraints, data analysis methodologies, and product management principles through daily collaboration.
• Industry Exposure: Work within the rapidly evolving mental health tech sector, staying abreast of trends, innovations, and best practices in digital therapeutics and telehealth.

📝 Enhancement Note: The challenges listed are specific to BetterHelp's unique operating environment and are directly related to operational considerations. The growth opportunities emphasize both deepening design expertise and broadening strategic understanding, preparing individuals for leadership roles within product development and potentially operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex, regulated environment. What were the key challenges and how did you address them?" (Assesses understanding of operational constraints like HIPAA).
• "How would you approach designing a new feature for therapists to improve their client session management efficiency?" (Tests problem-solving, user flow design, and focus on operational improvement).
• "Walk me through a project where you used data and research to significantly improve a product's performance. What metrics did you focus on, and what was the outcome?" (Evaluates data-driven design and impact measurement capabilities).

Company & Culture Questions:

• "What interests you about BetterHelp's mission to increase access to mental health care, and how does that align with your design philosophy?" (Assesses cultural fit and understanding of the company's purpose).
• "How do you approach collaboration with Product Managers and Engineers, especially when there are differing opinions or priorities?" (Tests teamwork and conflict resolution skills relevant to operational execution).
• "How do you ensure your designs are scalable and maintainable for a large, growing platform?" (Probes for understanding of operational efficiency and long-term product health).

Portfolio Presentation Strategy:

• Focus on Process, Not Just Pixels: Clearly articulate your design thinking, research methods, and rationale behind key decisions for each case study.
• Highlight Impact & Metrics: Quantify the results of your work whenever possible. For this role, emphasize improvements in therapist efficiency, satisfaction, or platform adoption.
• Demonstrate Figma Proficiency: Be ready to navigate your Figma files to show user flows, wireframes, and interactive prototypes.
• Address Trade-offs: Discuss any design constraints or compromises you had to make and how you navigated them, demonstrating strategic thinking and problem-solving.

📝 Enhancement Note: The interview preparation strategy focuses on how to best present oneself for a role that blends product design with operational considerations. The sample questions are designed to elicit responses that demonstrate an understanding of BetterHelp's specific context, including its mission, regulatory environment, and focus on therapist efficiency.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the BetterHelp careers portal via the provided link.
• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating end-to-end design, research-driven solutions, and measurable impact on a platform or marketplace. Prioritize examples showcasing experience with complex user flows and UI design in Figma.
• Resume Optimization: Ensure your resume clearly articulates your 3+ years of relevant experience, emphasizing skills in UI/UX, Figma, collaboration with PMs and engineers, and any experience in healthcare or marketplace environments. Use keywords from the job description.
• Interview Preparation: Practice articulating your design process, preparing specific case studies that showcase problem-solving, user research, and quantifiable results. Be ready to discuss your approach to collaboration and navigating complex, potentially regulated, environments.
• Company Research: Thoroughly research BetterHelp's mission, values, and target audience. Understand their unique position in the mental health and telehealth industry and how the therapist platform contributes to their overall operational success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.