Product Designer II

📍 Job Overview

Job Title: Product Designer II

Company: Extend

Location: Remote, U.S.

Job Type: Full-Time

Category: Product Design / GTM Operations Support

Date Posted: February 26, 2026

Experience Level: Mid-Level (3+ years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive and enhance visual design for user-centric experiences across consumer, merchant, and internal platforms, ensuring elegant and intuitive interfaces.

• Own the end-to-end design process for product features, translating complex requirements into high-fidelity, production-ready design deliverables in Figma.

• Collaborate closely with Product Management, Engineering, and stakeholders to deliver data-driven solutions, navigating technical constraints and business objectives within a fast-paced startup environment.

• Leverage user research, analytics, and feedback to inform design iterations, advocating for optimal user experiences and contributing to continuous improvement.

• Actively utilize and contribute to the Extend Design System, ensuring scalability, consistency, and design excellence across the platform.

📝 Enhancement Note: While this role is primarily a Product Designer position, the emphasis on supporting merchant platforms, driving revenue growth through enhanced post-purchase experiences, and collaborating with GTM (Go-To-Market) teams suggests a strong connection to GTM Operations. The designer will be instrumental in creating the user interfaces that enable sales, customer service, and operational efficiency for Extend's merchant partners.

📈 Primary Responsibilities

• Visual Design Execution: Create polished, development-ready Figma deliverables including wireframes, high-fidelity mockups, and interactive prototypes that meticulously detail all requirements for defined workflows, with a proactive approach to enhancing the user experience at every touchpoint.

• Feature Ownership & Delivery: Take full ownership of assigned product features, from conceptualization through to final design assets, ensuring alignment with user needs, business goals, and technical feasibility.

• Cross-Functional Partnership: Foster strong collaborative relationships with Product Managers, Engineering teams, and key stakeholders to ensure design solutions are not only user-centric but also technically sound and aligned with strategic business objectives.

• Data-Informed Design: Proactively integrate user research findings, product analytics data, and customer feedback into the design process to drive iterative improvements and advocate for user-first design decisions.

• AI-Assisted Design Acceleration: Experiment with and adopt modern AI-assisted design tools (e.g., Figma plugins, AI coding assistants) to automate repetitive tasks, accelerate prototyping, and explore creative design directions efficiently.

• Design System Contribution: Actively participate in the evolution and maintenance of the Extend Design System, contributing new components, patterns, and guidelines to ensure scalability, consistency, and design quality across all products.

• Design Critique & Mentorship: Engage in constructive design reviews, providing and receiving feedback to elevate the quality of design work across the team and mentor junior designers on best practices.

📝 Enhancement Note: The responsibility of designing for "merchants" and "internal users" in addition to consumers indicates a need for understanding B2B SaaS design principles and potentially operational workflows. The expectation to "lead stakeholders" implies a need for strong presentation and influence skills, common in roles that support GTM functions.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field; alternatively, equivalent professional experience demonstrating a robust understanding of design fundamentals and user-centered methodologies.

Experience: Minimum of 3 years of professional experience in product design, with a strong portfolio showcasing successful product launches in either consumer-facing or B2B software applications.

Required Skills:

• High-Fidelity Design Mastery: Demonstrated expertise in creating visually polished, production-ready Figma files, with a deep understanding of typography, grid systems, and layout principles.

• Figma Expertise: Advanced proficiency in Figma, including a strong command of auto-layout, component creation and management, variants, and variables for building scalable and consistent design systems.

• User-Centered Design (UCD): Proven ability to apply UCD principles throughout the design process, from user research and persona development to wireframing, prototyping, and usability testing.

• Systems Thinking: Capacity to work effectively within an established design system, identify opportunities for improvement, and contribute to its expansion and maintenance.

• Cross-Functional Collaboration: Excellent interpersonal and communication skills to effectively partner with Product Managers, Engineers, and other stakeholders, clearly articulating design rationale and facilitating collaborative decision-making.

• Data Literacy: Ability to interpret and leverage user research, analytics data, and user feedback to inform design decisions and iterate on solutions.

• Technical Acumen: Foundational understanding of front-end development concepts (HTML, CSS, basic React principles) to ensure seamless design handoffs and feasible implementation.

Preferred Skills:

• Retail & E-commerce Design: Prior experience designing interfaces for merchant dashboards, e-commerce checkout flows, post-purchase experiences, or related SaaS products.

• Design System Management: Experience contributing to or managing a shared component library within Figma, including creating documentation and complex variants.

• Fintech/Insurance Tech Exposure: Familiarity with the complexities and design considerations relevant to financial transactions, fraud prevention, or insurance technology platforms.

📝 Enhancement Note: The required skills emphasize practical design execution and tool proficiency, particularly Figma. The preferred skills highlight domain expertise in e-commerce and fintech, which are directly relevant to Extend's business model and its GTM strategy.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Shipped Work Showcase: A portfolio that clearly demonstrates shipped products or features, with a focus on the impact and outcomes achieved through design interventions.

• High-Fidelity Design Examples: Detailed case studies showcasing the creation of production-ready Figma files, highlighting expertise in typography, grid systems, and layout.

• Design Process Documentation: Evidence of applying a user-centered design process, including user research, wireframing, prototyping, and iteration based on data and feedback.

• Design System Application: Examples of how the design system was utilized and potentially contributed to, demonstrating an understanding of consistency and scalability.

• Problem/Solution Articulation: Clear articulation of the design problem, the proposed solution, your specific role and contributions, and the measurable results or impact.

Process Documentation:

• Workflow Design: Examples of designing end-to-end user flows for complex features, demonstrating an ability to map out user journeys and interactions.

• Iterative Design: Documentation of design iterations based on user feedback, A/B testing results, or analytics data, showing a commitment to continuous improvement.

• System Integration: Demonstrations of how designs integrate with existing systems or adhere to design system guidelines, ensuring visual consistency and technical feasibility.

📝 Enhancement Note: For a Product Designer role, the portfolio is paramount. The emphasis here is on demonstrating not just aesthetic skill but also a robust design process, understanding of user needs, and the ability to deliver production-ready assets. The "merchant" focus implies demonstrating B2B SaaS design capabilities.

💵 Compensation & Benefits

Salary Range: $111,000 - $129,000 per year (Salaried)

• Note: This range is based on the provided expected pay. Actual salaries are determined by factors such as job-related knowledge, skills, and experience.

Benefits:

• Comprehensive Health: Full medical, dental, and vision insurance coverage.

• Equity: Stock options in an early-stage, rapidly growing startup.

• Work-Life Balance: Generous and flexible paid time off (PTO) policy.

• Retirement Planning: 401(k) plan with financial guidance services provided by Morgan Stanley.

• Professional Development: Opportunities for continuous learning and career advancement.

Working Hours: Standard full-time hours, likely around 40 hours per week, with flexibility expected in a startup environment.

📝 Enhancement Note: The salary range provided is for a Product Designer II in the US. For a remote role, this range is competitive for mid-level positions, especially in tech. The benefits package is typical for a well-funded startup, offering a mix of financial security (401k), health coverage, and equity potential.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on disrupting the post-purchase experience in retail and e-commerce through AI-driven solutions. Extend operates within the intersection of E-commerce, Fintech, and SaaS.

Company Size: While not explicitly stated, the mention of "more than 1,000 leading merchant partners," backing from "prominent technology investors," and an "early-stage startup growing quickly" suggests a company that has moved beyond the very early startup phase and is likely in the growth or scaling stage, potentially with 100-500 employees.

Founded: Extend was founded to revolutionize the post-purchase experience, indicating a mission-driven culture focused on innovation and customer value.

Team Structure:

• Product & Design Team: This role sits within a product design function, likely reporting to a Design Lead or Head of Product. The team collaborates closely with Product Management and Engineering.

• Cross-Functional Collaboration: The role emphasizes close partnership with Product Managers and Engineers, suggesting an agile and integrated team structure where design is involved early and often.

• Startup Environment: The culture is characterized by a fast pace, a need for adaptability, and a focus on delivering high-impact results quickly.

Methodology:

• Data-Driven Decision Making: Designs are informed by user research, analytics, and feedback, indicating a commitment to evidence-based product development.

• Agile Development: The "fast-paced startup environment" implies agile methodologies, where design work is iterative and responsive to changing requirements.

• Design System Utilization: A strong emphasis on using and contributing to a design system points to a methodology focused on efficiency, consistency, and scalability.

Company Website: https://www.extend.com/

📝 Enhancement Note: Extend's focus on AI and post-purchase experience positions it in a growing market. The company culture is likely dynamic and results-oriented, typical of a well-funded tech startup aiming for rapid growth.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Product Designer II, typically considered a mid-level position. It signifies an individual contributor role with increasing responsibility for feature ownership and design quality, moving beyond foundational tasks to strategic design contributions.

Reporting Structure: The designer will likely report to a Design Manager, Lead Product Designer, or Head of Product. They will work closely with Product Managers and Engineering teams, forming a core product development triad.

Operations Impact: While not a direct operations role, the designer's work has a significant impact on the operational efficiency and customer satisfaction of Extend's merchant partners. By creating intuitive interfaces for merchant dashboards and post-purchase flows, the designer directly contributes to revenue growth, cost reduction (through automation), and improved customer loyalty for Extend's clients.

Growth Opportunities:

• Senior Product Designer: Progression to a Senior Product Designer role, taking on more complex features, larger scope, and potentially mentoring junior designers.

• Design System Specialization: Opportunity to specialize further in design systems, potentially leading its evolution or becoming a dedicated Design Systems Engineer/Designer.

• Product Strategy Input: As expertise grows, there's potential to contribute more significantly to product strategy discussions and user experience vision.

• Cross-Functional Leadership: Developing leadership skills through effective collaboration and influencing stakeholders, which can open doors to Product Management or team lead roles in the future.

📝 Enhancement Note: For a Product Designer, growth is often tied to increasing scope, complexity, and strategic influence. Extend's growth trajectory offers opportunities to take on significant responsibility and develop a strong portfolio that can lead to senior individual contributor roles or management positions.

🌐 Work Environment

Office Type: Fully Remote within the United States. This offers flexibility and the ability to work from any location within the specified region.

Office Location(s): While headquartered in San Francisco, this role is remote, meaning no specific office location is required for daily work. However, occasional in-person team gatherings or offsites may occur.

Workspace Context:

• Home Office Setup: Employees are expected to maintain a productive home office environment.

• Digital Collaboration: The primary mode of collaboration will be digital, utilizing tools like Slack, Zoom, Figma, and project management software.

• Asynchronous Communication: Given the remote nature and potential for distributed teams, proficiency in asynchronous communication is key.

Work Schedule: While standard full-time hours (around 40/week) are expected, the remote nature often allows for some flexibility in structuring the workday, provided core collaboration hours and deadlines are met. This is particularly important for effective participation in design reviews and cross-functional meetings.

📝 Enhancement Note: The fully remote nature of this role offers significant flexibility but also requires proactive communication and self-discipline. The company culture likely supports asynchronous work to accommodate different time zones within the US.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios, focusing on alignment with core requirements and assessing the quality of shipped work.

• Portfolio Review & Design Exercise: Candidates will likely present their portfolio to the design team, discussing their process, decisions, and impact. A practical design exercise or take-home challenge may be assigned to assess Figma skills, problem-solving, and design thinking.

• Cross-Functional Interviews: Interviews with Product Managers and Engineers to assess collaboration style, technical understanding, and communication skills.

• Final Interview: Potentially with a senior leader (e.g., Head of Product, VP of Engineering) to discuss strategic alignment, cultural fit, and overall suitability for the role and company.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the problem you solved, your role, the solution you designed, and the measurable impact (e.g., increased conversion, reduced support tickets, improved user satisfaction). Quantify results whenever possible.

• Showcase Process: Detail your design process, including research, ideation, iteration, and how you collaborated with others. Explain the "why" behind your decisions.

• Highlight Figma Proficiency: Demonstrate advanced Figma skills (auto-layout, components, variants, prototyping) within your case studies. Ensure your files are well-organized and production-ready.

• Tailor to Extend: If possible, showcase work that aligns with Extend's focus on e-commerce, post-purchase, or B2B SaaS. Highlight any experience with AI-assisted tools or design systems.

• Clarity and Conciseness: Present your work clearly and concisely. Be prepared to answer detailed questions about your design choices and the outcomes.

Challenge Preparation:

• Understand the Product: Familiarize yourself with Extend's product offerings and target audience (merchants and consumers).

• Review Design System: If available publicly, review Extend's design system principles and components.

• Practice Figma: Ensure you are comfortable with advanced Figma features and can quickly translate concepts into high-fidelity mockups.

• Prepare for UX/UI Questions: Be ready to discuss common UX/UI principles, design patterns, and how you approach solving user problems.

📝 Enhancement Note: The interview process for a Product Designer typically involves a strong emphasis on portfolio presentation and practical design skills. Candidates should be prepared to demonstrate not only their design capabilities but also their ability to collaborate and drive impact within a fast-paced environment.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool for wireframing, high-fidelity mockups, prototyping, and design system management. Advanced proficiency is a requirement.

• AI-Assisted Design Tools: Tools like Figma's AI features (e.g., FigJam AI, plugins), Claude, or other AI assistants for rapid prototyping, content generation, or research synthesis.

• Prototyping Tools: Primarily Figma's built-in prototyping capabilities.

Analytics & Reporting:

• Web Analytics Platforms: Tools such as Google Analytics, Amplitude, Mixpanel, or similar platforms to understand user behavior and measure design impact.

• Data Visualization Tools: Potentially basic use of tools for understanding data dashboards, though direct creation might not be required.

CRM & Automation:

• Project Management Software: Tools like Jira, Asana, Trello, or similar for tracking design tasks and collaborating with engineering.

• Communication Platforms: Slack for real-time communication and collaboration.

📝 Enhancement Note: Figma is central to this role. Familiarity with AI design tools is increasingly important and explicitly mentioned. The ability to interpret data from analytics platforms is crucial for informing design decisions.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong commitment to understanding and advocating for users (consumers and merchants) in all design decisions.

• Data-Driven Approach: Utilizing data and research to inform design choices and measure success, ensuring designs are effective and impactful.

• Collaboration & Transparency: Open communication and partnership with cross-functional teams, valuing diverse perspectives and constructive feedback.

• Efficiency & Scalability: Designing with the future in mind, leveraging the design system to ensure consistency, scalability, and efficient development.

• Innovation: A culture that encourages exploration of new technologies, like AI, to enhance user experiences and drive business value.

Collaboration Style:

• Integrated Teams: Designers work closely within product teams, forming strong partnerships with Product Managers and Engineers.

• Constructive Feedback: An environment where design reviews are seen as opportunities for growth, with open and honest feedback exchanged.

• Proactive Communication: Given the remote setup, proactive and clear communication is essential for effective collaboration and alignment.

📝 Enhancement Note: The culture likely values autonomy, initiative, and a results-oriented mindset, typical of a scaling startup. The emphasis on data and user-centricity suggests a mature approach to product development.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Stakeholder Needs: Designing for consumers, merchants, and internal users simultaneously, each with potentially distinct requirements and priorities.

• Fast-Paced Environment: Adapting to rapid iteration cycles and evolving business priorities in a startup setting.

• Technical Constraints: Navigating technical limitations while striving for optimal user experiences and design elegance.

• AI Integration: Effectively leveraging AI tools to enhance design processes without compromising quality or user experience.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote environment.

Learning & Development Opportunities:

• Advanced Design Skills: Deepening expertise in Figma, design systems, and user research methodologies.

• AI in Design: Gaining practical experience and insights into the application of AI in product design workflows.

• Domain Expertise: Developing a deeper understanding of e-commerce, post-purchase, fintech, and SaaS product design.

• Cross-Functional Influence: Honing skills in stakeholder management and influencing product strategy through design advocacy.

• Career Progression: Potential to advance to senior roles, lead design initiatives, or specialize in areas like design systems.

📝 Enhancement Note: The challenges presented are common in growing tech startups. The growth opportunities are substantial, offering pathways for skill enhancement and career advancement within a dynamic company.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a new feature from concept to launch, focusing on how you incorporate user research and data." (Prepare a case study from your portfolio that illustrates this.)

• "How do you balance the needs of different user groups (e.g., consumers vs. merchants) when designing a platform?" (Think about trade-offs and prioritization.)

• "Walk us through a challenging design problem you faced and how you leveraged Figma and/or AI tools to solve it." (Focus on your problem-solving approach and tool utilization.)

Company & Culture Questions:

• "What interests you about Extend's mission and our approach to the post-purchase experience?" (Research Extend's website, blog, and recent news.)

• "How do you approach collaborating with Product Managers and Engineers?" (Emphasize your communication style and experience in agile teams.)

• "Describe a time you received challenging feedback on your design. How did you handle it?" (Focus on your ability to receive and act on constructive criticism.)

Portfolio Presentation Strategy:

• Storytelling: Frame your portfolio pieces as stories: the problem, your role, your process, the solution, and the impact.

• Visual Clarity: Ensure your Figma files are well-organized and your presentation flows logically, focusing on key visuals and impactful details.

• Quantify Impact: Wherever possible, present metrics and data that demonstrate the success of your designs.

• Articulate Rationale: Be prepared to explain the "why" behind every significant design decision you made.

• Engage the Audience: Make it a conversation, not just a presentation. Be open to questions and engage with the interviewers.

📝 Enhancement Note: Preparation should focus on demonstrating practical design skills, a strong user-centered process, effective collaboration, and an understanding of Extend's business and product. The ability to articulate design rationale and impact is critical.

📌 Application Steps

To apply for this Product Designer II position:

• Submit your application through the provided link on Greenhouse.

• Portfolio Customization: Ensure your portfolio is easily accessible (link provided in application) and clearly showcases your best work, with a focus on high-fidelity design, user-centered process, and measurable impact. Tailor your case studies to highlight relevant experience in B2B SaaS, e-commerce, or post-purchase flows if possible.

• Resume Optimization: Update your resume to highlight your 3+ years of product design experience, proficiency in Figma, experience with design systems, and any relevant technical skills (HTML/CSS/React basics). Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, explaining your portfolio case studies, and preparing answers to common interview questions related to design strategy, collaboration, and problem-solving.

• Company Research: Thoroughly research Extend, its mission, products, target market, and recent news. Understand their approach to the post-purchase experience and the role of AI.

⚠️ Important Notice: This enhanced job description incorporates insights based on industry standards for Product Designer roles and AI-assisted content generation. Specific details regarding interview stages, team dynamics, and exact tool usage should be confirmed directly with Extend's hiring team.