Product Designer: Conversational Experiences

📍 Job Overview

Job Title: Product Designer: Conversational Experiences

Company: Felix Technologies, Inc.

Location: Argentina (Remote)

Job Type: Full-Time

Category: Product Design / UX Design

Date Posted: February 13, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Remote

🚀 Role Summary

• Lead the design and execution of innovative conversational user experiences, primarily for WhatsApp-based financial services.

• Drive user research initiatives to validate design concepts and gather qualitative feedback, ensuring products meet user needs and cultural nuances.

• Collaborate closely with Product Management, Engineering, Data Analysts, and Support teams to define and deliver product and UX strategy.

• Contribute to the development and maintenance of design systems, ensuring visual and interaction design cohesion across the entire product portfolio.

• Actively participate in shaping the design team's culture, influencing work methodologies, and contributing to the hiring of new talent.

📝 Enhancement Note: This role is critical for a hyper-growth fintech company focused on remittances and financial services for Latin immigrants. The emphasis on conversational AI, WhatsApp integration, and cultural understanding for a specific user demographic indicates a need for designers who can blend technical proficiency with deep empathy and strategic thinking. The "Product Designer" title, combined with responsibilities like influencing requirements and owning end-to-end development from a design perspective, suggests a role with significant autonomy and impact, akin to a Senior Product Designer in a more established organization, but within a fast-paced startup environment.

📈 Primary Responsibilities

• Design and execute new products and user experiences for conversational interfaces, focusing on the core remittance product and expanding to other communication channels.

• Partner with the lead product designer to evolve and refine conversational experiences on WhatsApp and explore new surfaces like mobile and web applications.

• Conduct qualitative user research to validate design decisions, understand user pain points, and gather insights that inform product strategy and design iterations.

• Collaborate cross-functionally with product managers, engineers, data analysts, and support teams to define product requirements, user experience strategies, and project roadmaps.

• Ensure a cohesive and consistent user experience across Félix's entire product portfolio by working closely with other designers and contributing to shared design systems and documentation.

• Drive visual and interaction design forward, contributing to the evolution of the design system and maintaining design quality and consistency.

• Contribute to building a strong design team culture by influencing work processes, participating in design critiques, and assisting in the hiring process for new designers.

• Own the end-to-end design process for assigned projects, managing multiple assignments, presenting work to internal stakeholders, and delivering high-quality creative solutions under tight deadlines.

📝 Enhancement Note: The responsibilities highlight a hands-on design role with significant strategic input. The emphasis on "conversational experiences" and "WhatsApp" points to a specialized area within UX design, requiring expertise in chat interfaces, AI-driven interactions, and message-based communication. The need to "own the end-to-end product development process" from a design perspective implies accountability for research, ideation, prototyping, user testing, and final implementation coordination.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is often preferred in product design roles. Equivalent practical experience will be considered.

Experience: A minimum of 4+ years of hands-on consumer product design experience, with a proven track record of shipping successful digital products. Experience in a fast-paced, hyper-growth startup environment is highly valued.

Required Skills:

• 4+ years of consumer product design experience.

• Fluency in Spanish (native or near-native) and advanced English, with excellent written and verbal communication skills for professional settings.

• High proficiency in Figma, including advanced features for collaborative design, prototyping, and utilizing its plugin ecosystem.

• Demonstrated comfort and proficiency using AI-powered tools (e.g., v0, Cursor, Claude Code, LLMs) to accelerate design workflows, prototype UI, iterate on components, generate content, and stress-test conversational flows.

• Experience working closely with Product Management and Engineering teams to influence product requirements through design.

• Proven experience contributing to, or establishing, design systems and component libraries for digital products.

• Strong mobile design experience, with a history of leading at least two mobile projects end-to-end.

• Excellent communication skills, capable of articulating complex design decisions and problem-solving approaches to both designers and non-designers.

• Experience validating design concepts through user research, low and high-fidelity prototyping, and user testing.

• Ability to balance detailed pixel-perfect design with high-level conceptual thinking and product strategy.

• Self-driven and adaptable, thriving in a fast-paced, dynamic environment.

Preferred Skills:

• Experience designing specifically for modern conversational AI product experiences.

• Familiarity with UX research methodologies beyond user testing, such as usability studies, interviews, and surveys.

• Experience in the fintech industry, particularly with remittance or cross-border payment products.

• Understanding of basic blockchain or stablecoin concepts as they relate to financial transactions.

• Experience contributing to or establishing design documentation and best practices.

📝 Enhancement Note: The explicit mention of AI tools like v0, Cursor, and Claude Code, alongside LLMs, indicates a progressive approach to design. Candidates are expected to leverage these tools as creative partners. The requirement for Spanish fluency is crucial given the company's target demographic and mission. The portfolio is a non-negotiable requirement, and its quality will be a primary evaluation factor.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design projects, with a strong emphasis on problem-solving, user-centered design, and demonstrable impact.

• Case studies that clearly articulate the design process, including problem definition, user research insights, ideation, design iterations, prototyping, user testing, and final design solutions.

• Visual examples of UI design, interaction design, and conversational flow design, ideally for mobile or chat-based applications.

• Evidence of contributions to design systems, component libraries, or style guides.

• Demonstrations of how AI tools were integrated into the design workflow to enhance efficiency or explore new possibilities.

Process Documentation:

• Candidates are expected to demonstrate a structured approach to design, from initial concept to final delivery, supported by clear documentation of their process.

• This includes research methodologies, wireframing, prototyping techniques, and user testing protocols used.

• Contributions to design system documentation, style guides, or comprehensive design specifications for engineering handoff are highly desirable.

• The ability to articulate and document design decisions, rationale, and trade-offs is essential.

📝 Enhancement Note: For a role emphasizing conversational AI and a fast-paced environment, the portfolio should highlight efficiency, adaptability, and the ability to translate complex interactions into intuitive user flows. Demonstrating how the candidate has previously managed multiple design projects simultaneously and delivered under pressure will be key. The integration of AI tools into case studies should be a strong differentiator.

💵 Compensation & Benefits

Salary Range: While not explicitly stated, for a Mid-Level Product Designer with 4+ years of experience in a remote role in Argentina, within a Series B fintech startup, a competitive salary range would typically fall between ARS 7,000,000 to ARS 12,000,000 per year (approximately USD $7,000 - $12,000 USD equivalent, depending on current exchange rates and the candidate's specific location within Argentina, considering cost of living and market benchmarks). This range is an estimate and can vary based on the candidate's precise experience, skill set, and negotiation.

Benefits:

• Competitive salary.

• Initial stock options grant, offering potential long-term equity and upside.

• Annual performance bonus, tied to individual and company performance.

• Comprehensive health, dental, and vision insurance plans.

• Remote work environment, offering flexibility and work-life balance.

• Continuous learning opportunities, supporting professional development and skill enhancement.

• Unlimited Paid Time Off (PTO), promoting a culture of trust and autonomy.

• Paid parental leave, supporting new parents.

• Empowering opportunities for growth in a dynamic entrepreneurial environment, with potential for career advancement.

Working Hours: The role is expected to align with a standard full-time work schedule, typically around 40 hours per week. Given the remote nature and international team (US and Spain), there will likely be a need for flexibility to accommodate meetings across different time zones. The company culture emphasizes urgency and action, suggesting a results-oriented approach to work hours.

📝 Enhancement Note: The salary estimation is based on general market data for mid-level tech roles in Argentina, adjusted for the startup and fintech context. The specific benefits listed are directly from the job description and are attractive for a fast-growing company. The remote work environment and unlimited PTO are significant perks.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech, focused on Remittances and Financial Services for Latin Immigrants in the U.S. The company leverages AI, blockchain, and stablecoins for faster, more affordable cross-border payments.

Company Size: Hyper-growth Series B company. While the exact number isn't provided, this indicates a rapidly scaling organization, likely ranging from 100-300 employees, with significant ongoing hiring across all departments.

Founded: The founding date is not provided, but as a Series B company, it's established enough to have a core product and significant market traction, likely founded within the last 5-10 years.

Team Structure:

• The Product Design team is described as "small but mighty," laying the foundation for a world-class UX function. This implies a lean, agile team where individual contributions have a high impact.

• The designer will report to the Lead Product Designer and collaborate closely with Product Managers, Engineers, Researchers, and Data Analysts.

Methodology:

• Data-driven decision-making is implied, with collaboration with data analysts.

• A "bias for action," "experimentation spirit," and "urgency and focus" define the operational methodology.

• Radical transparency and constructive feedback are encouraged for growth and excellence.

• The company aims to build a "legacy," suggesting a long-term vision and commitment to impact.

Company Website: https://felixpago.com/

📝 Enhancement Note: The company culture is a key differentiator. Terms like "hyper-growth," "high-performers," "owners of Félix," "bias for action," and "experimentation spirit" paint a picture of a demanding yet rewarding environment. The mission—serving underserved communities—is central to their identity and likely attracts mission-driven individuals. The emphasis on radical transparency and constructive feedback suggests a mature approach to team dynamics.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Product Designer, likely mid-level, with potential for growth into a Senior Product Designer or Lead Product Designer role as the UX team expands. The responsibilities include influencing others and shaping team culture, indicating a stepping stone towards leadership.

Reporting Structure: The designer will report to the Lead Product Designer and work closely with Product Managers and Engineering leads. This structure allows for direct mentorship and collaboration with experienced individuals, fostering learning and development.

Operations Impact: The Product Designer will have a direct impact on the core product experience, which is central to Félix's mission of empowering Latin immigrants. By improving remittance efficiency, affordability, and accessibility through design, the role contributes significantly to the company's value proposition and customer acquisition/retention. The success of the conversational AI product experience is directly tied to the designer's contributions.

Growth Opportunities:

• Skill Specialization: Deepen expertise in conversational AI design, UX research for specific demographics, and fintech product development.

• Leadership Development: Opportunities to coach junior designers, influence design strategy, and potentially lead design initiatives as the team scales.

• Career Advancement: Potential to move into a Senior Product Designer role, Lead Product Designer, or even Head of Design as the company continues its hyper-growth trajectory.

• Cross-functional Exposure: Gain experience working across various functions (Product, Engineering, Data, Marketing) in a fast-paced startup environment.

• Impactful Mission: Contribute to a meaningful mission that directly improves the lives of a significant community.

📝 Enhancement Note: The "Product Designer" title, coupled with the responsibilities and the company's growth stage, suggests significant potential for career acceleration. Candidates looking for impact, ownership, and a chance to shape a product and a team will find this role attractive. The emphasis on AI integration also presents an opportunity to build cutting-edge skills.

🌐 Work Environment

Office Type: The company offers a remote work environment. However, they also have offices in Miami and Mexico City and express a desire to work in a hybrid model if the candidate is amenable. This suggests a flexible approach, prioritizing remote work but open to hybrid arrangements for those geographically close to their physical locations.

Office Location(s): While the role is remote, the company has physical offices in Miami, USA, and Mexico City, Mexico. The job posting lists "Argentina" as the location, implying that remote employees can be based there, with potential for hybrid work if they are near a company office.

Workspace Context:

• Remote Flexibility: The primary work environment is remote, allowing for autonomy and flexibility in managing one's workspace.

• Collaborative Tools: Expect to utilize digital collaboration tools (e.g., Figma, Slack, Zoom, project management software) extensively to connect with team members across different locations and time zones.

• Cross-functional Interaction: The role involves frequent interaction with product managers, engineers, researchers, and other designers, fostering a collaborative and iterative design process.

• Startup Pace: The work environment is characterized by a fast pace, a bias for action, and a strong emphasis on experimentation and urgency.

Work Schedule: Standard full-time (approximately 40 hours per week) is expected. However, due to the distributed nature of the team (US, Spain, Argentina), flexibility in scheduling to accommodate meetings and collaboration across time zones will be necessary. The company culture prioritizes results and urgency, implying that work hours may extend during critical project phases.

📝 Enhancement Note: The "Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it" phrasing is important. It indicates a preference for remote but openness to hybrid if the candidate is located near one of their offices and willing to adopt that model. For a candidate in Argentina, the primary expectation is remote.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Screening: Initial review of resumes and portfolios. A strong portfolio with relevant case studies is crucial for moving forward.

2. Hiring Manager/Lead Designer Interview: A conversation focused on your experience, design philosophy, approach to conversational AI, and cultural fit. This is where your portfolio will be discussed in detail.

3. Design Challenge/Workshop: A practical exercise, potentially involving a design problem related to conversational experiences or a critique session of your portfolio work. This assesses your problem-solving skills, design thinking, and ability to articulate your process.

4. Cross-functional Interviews: Meetings with Product Managers and Engineers to assess collaboration skills, understanding of technical constraints, and ability to influence product direction.

5. Final Interview: Potentially with a founder or senior leadership, to discuss vision, long-term impact, and cultural alignment.

Portfolio Review Tips:

• Curate Wisely: Select 2-3 of your strongest projects that best demonstrate your skills in conversational design, AI integration, user research, and end-to-end product development.

• Tell a Story: For each project, clearly outline the problem, your role, the process you followed (research, ideation, design, testing), the solutions you developed, and the impact/outcomes. Use visuals effectively.

• Highlight AI Integration: Explicitly showcase how you've used AI tools in your workflow, focusing on how they amplified your craft or led to better outcomes.

• Emphasize Conversational Design: Demonstrate your understanding of chat interfaces, user flows in conversational contexts, and AI-driven interactions.

• Showcase Spanish Fluency Impact: If applicable, highlight projects where cultural understanding or Spanish language fluency was critical to the design's success.

• Be Prepared to Discuss: Be ready to walk through your portfolio in detail, answer questions about your design decisions, and defend your choices.

Challenge Preparation:

• Understand the Context: Research Félix's mission, product, and target audience. Familiarize yourself with their current conversational experiences if possible.

• Practice Conversational Design: Think through common user journeys for remittances via chat and how to design for clarity, trust, and efficiency.

• AI Tool Familiarity: Brush up on common AI design tools and be ready to discuss your experience or hypothetical applications.

• Articulate Your Process: Be ready to explain your design process clearly and concisely, emphasizing how you handle ambiguity and iterate quickly.

• Prepare Questions: Have thoughtful questions ready for the interviewers about the team, challenges, and company vision.

📝 Enhancement Note: The emphasis on AI tools and conversational design means candidates should be prepared to demonstrate practical experience or a strong conceptual understanding in these areas. The portfolio review is a critical gate, so candidates must invest time in curating and presenting it effectively.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool for UI design, prototyping, and collaboration. Proficiency is explicitly required.

• AI Design Tools: Explicitly mentioned are v0, Cursor, and Claude Code, along with general LLMs. Candidates are expected to be comfortable using these for prototyping, code scaffolding, content generation, and flow testing.

• Prototyping Tools: Figma's built-in prototyping capabilities are essential.

• Collaboration Tools: Likely includes Slack, Zoom, Jira, or similar platforms for team communication and project management.

Analytics & Reporting:

• Data Analysis Tools: Experience working with data analysts and understanding how to interpret user data (e.g., from Amplitude, Mixpanel, or internal dashboards) to inform design decisions.

• User Research Platforms: Familiarity with tools for conducting user interviews, usability testing, and surveys.

CRM & Automation:

• While not core to the designer role, an understanding of how design impacts CRM and automation workflows (e.g., in customer support or user onboarding) can be beneficial.

📝 Enhancement Note: The explicit mention of specific AI tools is a strong indicator of the company's technological direction. Candidates should be prepared to discuss their experience with these or similar tools and how they leverage AI in their design process. Figma proficiency is a baseline requirement.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A deep commitment to empowering underserved communities, starting with Latin immigrants in the U.S.

• Bias for Action & Urgency: A proactive, results-driven approach, prioritizing getting things done efficiently.

• Experimentation Spirit: A willingness to try new things, learn from failures, and iterate quickly.

• Ownership: Employees are encouraged to act as owners, taking responsibility for their work and the company's success.

• Radical Transparency & Constructive Feedback: Open communication is valued, fostering a culture of continuous improvement and mutual respect.

• Excellence & High Performance: A drive to achieve outstanding results and contribute to building a legacy company.

Collaboration Style:

• Cross-functional Integration: Strong emphasis on close collaboration between design, product, and engineering teams.

• Partnership: Designers are expected to partner closely with lead designers, product managers, and engineers to define strategy and deliver solutions.

• Community Building: A desire to shape the design team culture and foster a sense of community among designers.

• Feedback Exchange: An open environment for sharing and receiving constructive feedback to enhance design quality and team dynamics.

📝 Enhancement Note: The company culture is heavily influenced by its startup nature and its mission. Candidates should be prepared for a fast-paced, collaborative, and mission-driven environment where individual initiative and strong interpersonal skills are highly valued.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapid Scaling: Navigating the complexities of a hyper-growth environment, where processes and team structures are constantly evolving.

• Balancing Innovation with Scalability: Designing for conversational AI and new technologies while ensuring the product is robust, scalable, and meets user needs immediately.

• Cultural Nuances: Designing for a specific demographic (Latin immigrants) requires deep cultural understanding and sensitivity, which can be challenging to master.

• Cross-Time Zone Collaboration: Effectively collaborating with teams in different geographical locations and time zones.

• Defining a New UX Function: Contributing to building and shaping a world-class UX function within a rapidly growing company.

Learning & Development Opportunities:

• Cutting-Edge Technology: Gaining hands-on experience with AI-powered design tools and conversational AI product development.

• Fintech Expertise: Deepening knowledge of the fintech industry, remittances, and cross-border payments.

• Leadership Skills: Opportunities to mentor, influence team culture, and potentially lead design initiatives as the team grows.

• Impactful Mission: Contributing to a product that has a direct, positive social impact on a large community.

• Startup Environment: Developing adaptability, resilience, and strong problem-solving skills in a dynamic, fast-paced setting.

📝 Enhancement Note: The challenges presented are typical of hyper-growth startups but are amplified by the specific focus on AI and a niche user demographic. The growth opportunities are substantial, offering a chance to develop highly sought-after skills and advance rapidly.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a complex conversational flow. What were the key challenges, and how did you address them?" (Focus on clarity, user intent, error handling, and AI integration).

• "How do you approach user research for a culturally diverse or underserved demographic? Can you share an example where cultural insights significantly changed your design?" (Emphasize empathy, research methods, and cultural sensitivity).

• "Walk me through a project where you used AI tools to accelerate your design process. What were the benefits and limitations?" (Be ready to discuss specific tools and your workflow).

Company & Culture Questions:

• "What interests you most about Félix's mission and our focus on remittances for Latin immigrants?" (Connect your personal values or experiences to the mission).

• "How do you handle constructive feedback or design critiques, especially in a fast-paced, transparent environment?" (Showcase your openness to learning and collaboration).

Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of Félix and the role, then dive into your selected case studies. For each, clearly state the problem, your role, the process, the solution, and the impact.

• Visuals: Use high-quality mockups, prototypes, user flow diagrams, and research insights. Keep text concise on slides; elaborate verbally.

• AI Integration Emphasis: Specifically call out where and how AI tools were used, and the tangible benefits gained.

• Conversational Design Deep Dive: For relevant projects, demonstrate your understanding of chat interfaces, AI personas, and interaction patterns.

• Q&A Readiness: Anticipate questions about your design decisions, trade-offs, and how you would approach designing for specific scenarios relevant to Félix's product.

📝 Enhancement Note: Preparation should heavily focus on the intersection of conversational AI, fintech, and user empathy for the target demographic. The portfolio is the primary tool for demonstrating these skills.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on jobs.gem.com.

• Tailor your resume and portfolio: Ensure your resume highlights experience with consumer products, conversational design, AI tools, Figma, and user research. Your portfolio must showcase 2-3 strong case studies demonstrating your problem-solving skills, design process, and impact, with a specific focus on conversational AI and any relevant fintech or cross-cultural design work.

• Prepare your portfolio walkthrough: Be ready to articulate your design process, rationale, and the impact of your work clearly and concisely, emphasizing your experience with AI tools and conversational interfaces.

• Research Félix: Understand their mission, product, target audience (Latin immigrants in the U.S.), and their use of AI and technology. This will help you tailor your application and prepare for interview questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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