Product Designer

📍 Job Overview

Job Title: Product Designer Company: Switcho Srl Location: Milan, Italy Job Type: Full-Time Category: Product Design / UX/UI Design Date Posted: December 17, 2025 Experience Level: Mid-Senior Level (4-5+ years) Remote Status: Fully Remote / Hybrid (Milan-based)

🚀 Role Summary

• Drive the end-to-end product design process, from user research and ideation to high-fidelity prototyping and UI implementation.
• Collaborate closely with Product Managers and Engineers in an agile environment to deliver exceptional user experiences for both web and mobile applications.
• Contribute to and evolve the company's Design System, ensuring consistency and scalability across all product touchpoints.
• Utilize data analysis and user feedback to iterate on designs, measure impact, and champion a culture of continuous improvement.
• Act as a strategic design partner, bridging communication between technical and business stakeholders to ensure design solutions align with user needs and company objectives.

📝 Enhancement Note: While the primary focus is Product Design, the role encompasses significant UX and UI responsibilities, emphasizing a holistic approach to product development. The "remote OK" status combined with a Milan headquarters suggests a flexible work environment, where remote candidates are welcome, but those in or willing to relocate to Milan may have opportunities for in-person collaboration.

📈 Primary Responsibilities

• Lead and conduct comprehensive user research, including data analysis, user interviews, and usability testing, to identify key pain points and opportunities for product enhancement.
• Facilitate collaborative design workshops and co-creation sessions with cross-functional teams (Product, Engineering, Marketing) to generate innovative solutions and align on product vision.
• Design intuitive and engaging user flows, wireframes, interactive prototypes, and high-fidelity interfaces for both web (Vue.js, Tailwind) and native mobile (React Native) applications.
• Develop, maintain, and expand the company's Design System, documenting components, patterns, and guidelines to ensure design consistency and facilitate efficient development.
• Work in close partnership with developers to ensure accurate implementation of designs, providing clear specifications and design assets, and conducting design QA to maintain quality standards.
• Define and track key design metrics, analyze post-launch performance using data and user feedback, and propose iterative improvements to optimize user experience and business outcomes.
• Advocate for user-centered design principles and best practices throughout the organization, fostering a strong design culture.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking (leading research, defining vision) and tactical execution (prototyping, design system contribution). The emphasis on measuring impact signifies a data-driven approach to design, common in fast-growing tech companies.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Design, Human-Computer Interaction, or a related field is beneficial. A strong portfolio demonstrating practical application of design principles is paramount.

Experience: Minimum of 4-5 years of professional experience in UX/UI Design or Product Design roles, preferably within fast-growing product-centric companies or startups.

Required Skills:

• Proven experience in end-to-end product design, encompassing user research, wireframing, prototyping, and UI design.
• Proficiency in design and prototyping tools, with a strong emphasis on Figma.
• Demonstrated ability to work collaboratively in an agile development environment, interacting closely with Product Managers and Software Developers.
• Excellent communication skills (both written and verbal) in Italian and English, with the ability to articulate design decisions clearly and persuasively.
• Strong problem-solving abilities and a user-centric mindset, with a focus on delivering simple, effective, and impactful solutions.
• Experience in developing or contributing to a Design System, including documentation and governance.
• Ability to analyze data and user feedback to inform design decisions and measure impact.
• Proactive and self-motivated, with a willingness to contribute to defining and improving processes.

Preferred Skills:

• Experience designing for native mobile applications (especially hybrid frameworks like React Native).
• Familiarity with front-end technologies like Vue.js and Tailwind CSS to better understand implementation constraints and opportunities.
• Experience in workshop facilitation and cross-functional collaboration.
• A "generalist" mindset, comfortable bridging different disciplines and fostering dialogue.

📝 Enhancement Note: The emphasis on "generalist" mindset and bridging disciplines suggests the company values individuals who can adapt and contribute across various aspects of the product development lifecycle, not just core design tasks. The requirement for both Italian and English proficiency is crucial for a distributed team with international aspirations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-4 diverse projects, ideally from recent experience, demonstrating a full product design lifecycle.
• Clearly articulate the design process for each project: problem definition, user research methodologies, ideation, prototyping, testing, and iteration.
• Highlight the challenges faced and how they were overcome, emphasizing strategic thinking and problem-solving skills.
• Quantify the impact of your design solutions whenever possible. This includes metrics on user engagement, conversion rates, task completion times, or cost savings.
• Demonstrate your proficiency with Figma and other relevant design tools.
• Include examples of contributions to or creation of design systems, showcasing component libraries, style guides, and pattern documentation.

Process Documentation:

• Be prepared to discuss how you approach user research, from planning and execution to synthesizing findings.
• Explain your methods for creating and iterating on prototypes, from low-fidelity wireframes to high-fidelity interactive mockups.
• Detail your experience with collaborative design processes, including workshops and cross-functional alignment sessions.
• Be ready to discuss how you measure the success of your designs and use data to drive continuous improvement.

📝 Enhancement Note: The portfolio is critical for this role. The company explicitly states they want to understand "how you think," emphasizing process and strategic approach over just aesthetically pleasing interfaces. Quantifiable impact is a key differentiator.

💵 Compensation & Benefits

Salary Range: €40,000 - €50,000 per year (RAL - Retribuzione Annua Lorda). This range is competitive for a Product Designer with 4-5 years of experience in the Italian market, particularly in a tech-focused company.

Benefits:

• Full-time, permanent contract (Contratto a tempo indeterminato).
• Ticket Restaurant: €8 per working day, applicable even for remote work.
• Training Budget: Dedicated funds for professional development, courses, and learning opportunities.
• Continuous Evaluation and Growth: Regular performance reviews and structured pathways for career advancement and skill development.
• Equipment: Choice between a MacBook Pro or a PC.
• Flexible Work Arrangement: Option to work fully remote or hybrid from Milan.

Working Hours: Standard full-time hours, likely around 40 hours per week, with flexibility to accommodate remote work and agile methodologies.

📝 Enhancement Note: The provided salary range is a strong indicator of the company's compensation strategy for this mid-senior level role. The benefits package is robust, with a focus on continuous learning and employee well-being, aligning with a modern tech company culture.

🎯 Team & Company Context

🏢 Company Culture

Industry: FinTech / Digital Services (specifically focusing on helping Italian families save money on utilities and other expenses). Company Size: Switcho is a growing startup, part of the larger Mutuionline group. While specific employee numbers for Switcho aren't provided, its rapid growth (over 1 million users, 10 banks as partners) indicates a dynamic, fast-paced environment. Being part of Mutuionline (listed on the STAR segment of the Milan Stock Exchange) provides stability and resources while maintaining brand independence. Founded: 2019, acquired by Mutuionline in July 2024.

Team Structure:

• The Product Designer will join the Engineering & Product area, working within a distributed team of designers and developers.
• This team operates with an agile methodology, emphasizing rapid iteration, experimentation, and data-driven decision-making.
• Collaboration is key, with designers and developers working closely together to ensure a seamless user experience.
• The company promotes a horizontal and informal work environment, encouraging direct communication with all company figures.

Methodology:

• Agile Product Development: Fast iterations, experimentation, and continuous measurement of results.
• User-Centric Design: Deep focus on user needs, insights, and feedback to guide product development.
• Data-Driven Decisions: Utilizing analytics and user behavior data to inform design choices and assess impact.
• Collaborative Design: Encouraging workshops and cross-functional teamwork to foster innovation and alignment.
• Design System Integration: Building and maintaining a scalable design system for consistency and efficiency.

Company Website: https://www.switcho.it/

📝 Enhancement Note: Switcho positions itself as a modern, agile, and user-focused company. Its integration into the Mutuionline group suggests a blend of startup dynamism and corporate stability. The emphasis on simplicity, reliability, and transparency as core values should guide interactions and design philosophy.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level Product Designer. It requires independent contribution, strategic input, and the ability to mentor or guide through example, rather than direct management of a team. The expectation is to be a "fundamental pillar" in product evolution.

Reporting Structure: The Product Designer will report to a lead within the Engineering & Product area. They will work closely with Product Managers and Software Developers, fostering a collaborative, non-hierarchical relationship.

Operations Impact: The Product Designer's work directly influences user acquisition, engagement, and retention by improving the core product experience. By making savings on utilities clear and accessible, Switcho drives customer value, which in turn fuels business growth and partnerships with financial institutions. The role is crucial for translating business goals into user-friendly digital solutions that deliver tangible savings.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas like user research, interaction design, or design system management.
• Leadership Potential: As a key member of the product team, there's potential to become a lead designer, mentor junior designers, or influence product strategy more broadly.
• Cross-Functional Exposure: Working closely with engineering, product management, and potentially marketing/growth teams offers a holistic view of product development.
• Industry Growth: Being part of a fast-growing FinTech company provides exposure to evolving industry trends and technologies.
• Formal Training: The allocated training budget can be used for advanced courses, certifications, or attending relevant conferences.

📝 Enhancement Note: The role offers significant impact on a product used by millions, providing a strong foundation for career growth in the FinTech and digital product space. The "fundamental pillar" phrasing suggests high expectations for ownership and contribution.

🌐 Work Environment

Office Type: Switcho offers a flexible work environment. Candidates can choose to work fully remotely or adopt a hybrid model based in Milan. This suggests a modern approach to work, prioritizing employee comfort and autonomy.

Office Location(s): While remote is an option, the company has a presence in Milan, Italy. This location is known for its vibrant tech and design scene.

Workspace Context:

• Collaborative Environment: Despite the distributed nature, the emphasis is on close communication and collaboration between designers, product managers, and developers.
• Tools & Technology: Access to modern design tools like Figma and a tech stack including Vue.js and React Native.
• Team Interaction: Opportunities for regular virtual (and potentially in-person if hybrid) interactions through stand-ups, workshops, and team meetings. The culture encourages direct communication across all levels.

Work Schedule: Standard full-time hours, likely adhering to CET (Central European Time) for team synchronization. The remote/hybrid option provides flexibility in how and where work is accomplished, aligning with agile principles of focused work periods.

📝 Enhancement Note: The "remote OK" status is a significant draw for candidates outside of Milan, while the Milan presence caters to those who prefer or can benefit from occasional in-person collaboration. The company culture aims to foster a sense of connection regardless of physical location.

📄 Application & Portfolio Review Process

Interview Process:

• Phase 1: HR Contact: An initial screening call to assess general fit, motivation, and basic qualifications.
• Phase 2: Technical Assignment (Take-home): Candidates will likely be given a design challenge to assess their problem-solving skills, design process, and ability to work with given constraints. This is a crucial step for evaluating practical design capabilities.
• Phase 3: Technical Call with the Team: A discussion with members of the Product and Engineering team to delve deeper into design philosophy, technical understanding, and collaborative approach. This is where your portfolio will be thoroughly reviewed.
• Phase 4: Final Interview: A concluding discussion, potentially with senior leadership, to finalize cultural fit and strategic alignment.

Portfolio Review Tips:

• Storytelling is Key: Don't just show screens; tell the story of your design process. Explain the "why" behind your decisions.
• Quantify Impact: Whenever possible, include metrics that demonstrate the success of your designs (e.g., "Increased conversion by X%", "Reduced task completion time by Y%").
• Showcase Process: Include sketches, wireframes, user flows, and research findings to illustrate your thought process and problem-solving approach.
• Highlight Collaboration: If possible, mention how you collaborated with developers, PMs, or other stakeholders.
• Tailor to Switcho: Briefly explain why your skills and experience are a good fit for Switcho's mission and product.
• Figma Proficiency: Ensure your portfolio clearly demonstrates your expertise with Figma.

Challenge Preparation:

• Understand the Problem: Thoroughly analyze the take-home assignment. Ask clarifying questions if needed.
• Focus on Process: Prioritize demonstrating a structured, user-centered design process over a polished final UI.
• Justify Decisions: Be prepared to explain the rationale behind every design choice, linking it back to user needs or business goals.
• Consider Constraints: Acknowledge any technical or time constraints and how you worked within them.
• Presentation Readiness: Prepare a concise presentation of your solution, highlighting key insights and design decisions.

📝 Enhancement Note: The take-home assignment is a significant part of the selection process, so dedicating sufficient time and effort to it is crucial. The interviewers will be looking for both strong design skills and a collaborative, problem-solving mindset.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool, essential for this role. Expect to use it extensively for UI design, wireframing, prototyping, and collaboration.
• User Research Tools: While not explicitly mentioned, expect to use tools for surveys, interviews, and usability testing (e.g., Typeform, SurveyMonkey, Lookback, Maze).
• Project Management/Collaboration Tools: Likely tools like Jira, Asana, or Trello for task management and workflow tracking, as well as Slack for communication.

Analytics & Reporting:

• Data Analysis Tools: Proficiency in interpreting data from tools like Google Analytics, Mixpanel, or Amplitude to understand user behavior and measure design impact.
• A/B Testing Platforms: Familiarity with A/B testing methodologies and platforms to validate design changes.

CRM & Automation:

• Not directly relevant to the Product Designer role, but awareness of how design impacts user journeys within CRM or marketing automation platforms might be beneficial.

Web App Technologies:

• Vue.js: Understanding of Vue.js principles will be helpful for effective collaboration with front-end developers.
• Tailwind CSS: Familiarity with utility-first CSS frameworks like Tailwind can aid in designing with component reusability in mind.

Mobile App Technologies:

• React Native: Experience or understanding of React Native development is a plus, particularly for designing cross-platform mobile experiences.

📝 Enhancement Note: While the role is design-focused, a solid understanding of the underlying technologies (Vue.js, React Native, Tailwind) will significantly enhance collaboration and the feasibility of proposed designs. Figma proficiency is non-negotiable.

👥 Team Culture & Values

Operations Values:

• Simplicity: Striving for clarity and ease of use in all aspects of the product and user experience.
• Reliability: Building trust through dependable service and accurate information.
• Transparency: Being open and honest with users about savings, processes, and data usage.
• Energy & Creativity: Bringing passion and innovative ideas to problem-solving and product development.
• Attention to Detail: Meticulousness in design execution and process definition to ensure quality.
• Willingness to Engage: Being proactive, taking initiative, and contributing actively to team goals.

Collaboration Style:

• Agile & Iterative: Working in fast-paced cycles, embracing feedback, and adapting quickly.
• Cross-Functional: Designers, Product Managers, and Developers work as a cohesive unit, sharing knowledge and responsibilities.
• Open Communication: Encouraging direct dialogue, constructive feedback, and a willingness to ask for and offer help.
• Data-Informed: Decisions are grounded in user insights and performance metrics, fostering a culture of continuous learning and improvement.

📝 Enhancement Note: The company values a proactive, user-focused, and collaborative culture. Individuals who thrive in a dynamic, iterative environment and are passionate about creating simple, reliable digital products will be a strong cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Ensuring that user-centric designs also meet Switcho's business objectives and technical feasibility.
• Rapid Growth Environment: Adapting to evolving product requirements and company priorities in a fast-paced startup setting.
• Design System Maintenance: Keeping the Design System up-to-date and ensuring its adoption across a growing product suite.
• Remote Collaboration: Effectively collaborating and maintaining strong communication within a distributed team.
• Defining Processes: Contributing to the definition and refinement of design processes in a company that is still scaling.

Learning & Development Opportunities:

• Deep Dive into FinTech: Gaining specialized knowledge within the rapidly evolving FinTech and consumer savings sector.
• Advanced Design Methodologies: Opportunities to refine and expand skills in areas such as complex user journey mapping, service design, or advanced prototyping.
• Cross-Disciplinary Learning: Gaining exposure to product management, engineering best practices, and business strategy.
• Mentorship: Potential to learn from experienced product professionals within Switcho and the broader Mutuionline group.
• Professional Development Budget: Access to courses, conferences, and resources to acquire new skills or deepen existing ones.

📝 Enhancement Note: This role offers the chance to tackle complex design challenges in a high-impact area, with ample opportunities for professional growth and skill development, supported by a dedicated training budget.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you used user research to significantly impact a product decision." Be ready to detail the research method, key insights, the design changes made, and the resulting impact (quantified if possible).
• "How do you approach designing for both web and mobile platforms, and what are the key differences you consider?" Discuss your understanding of responsive design, platform-specific conventions, and how you maintain consistency.
• "Describe your process for contributing to or building a Design System. What are the key elements, and how do you ensure adoption?" Focus on documentation, component libraries, governance, and collaboration.
• "How do you handle constructive criticism or disagreement on design decisions from stakeholders or team members?" Emphasize active listening, data-driven arguments, and finding collaborative solutions.

Company & Culture Questions:

• "What excites you about Switcho's mission and product?" Research Switcho's services, target audience, and recent news. Connect your passion for design with their goal of helping families save money.
• "How do you embody simplicity, reliability, and transparency in your design work?" Provide concrete examples of how these values translate into your design choices.
• "Describe your ideal collaborative environment. How do you work with developers and product managers?" Highlight your agile mindset, communication style, and user-centric approach.

Portfolio Presentation Strategy:

• Structure: Begin with a brief company/project overview, then dive into the problem statement, your process, key design decisions, challenges, and finally, the outcomes/impact.
• Focus on "Why": For each significant design choice, explain the reasoning behind it, linking it to user needs, business goals, or research findings.
• Showcase Iteration: If possible, show how your designs evolved based on feedback or testing.
• Demo Interactivity: If your portfolio includes interactive prototypes, be prepared to walk through key user flows.
• Be Concise: Aim for a clear, engaging presentation that respects the interviewers' time. Prepare to answer detailed questions about specific aspects of your work.

📝 Enhancement Note: Prepare specific, STAR-method (Situation, Task, Action, Result) examples for behavioral questions. For portfolio reviews, focus on demonstrating strategic thinking and measurable impact, not just visual appeal.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Switcho's careers page.
• Portfolio Customization: Ensure your portfolio is up-to-date and clearly showcases projects that demonstrate your end-to-end product design process, user research capabilities, and quantifiable impact. Tailor any accompanying cover letter to highlight your understanding of Switcho's mission and values.
• Resume Optimization: Update your resume to prominently feature keywords such as "Product Design," "UX/UI Design," "Figma," "Agile," "User Research," "Design System," and any relevant experience with web/mobile apps. Quantify achievements where possible.
• Interview Preparation: Thoroughly review the company's website, understand their product and target audience, and prepare specific examples for common product design interview questions, focusing on your process, problem-solving skills, and collaborative approach.
• Company Research: Familiarize yourself with Switcho's recent achievements, their integration into the Mutuionline group, and their core values (simplicity, reliability, transparency) to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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