Product Designer

📍 Job Overview

Job Title: Product Designer

Company: ROLLER

Location: Melbourne, Australia

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: 2026-02-06T04:27:51

Experience Level: 5+ Years

Remote Status: Hybrid

🚀 Role Summary

• Drive end-to-end product design, focusing on delivering tangible customer value and business impact within the leisure and attractions industry.

• Partner closely with Product and Engineering leadership to shape product vision, navigate complex challenges, and make strategic trade-offs.

• Contribute to a fast-paced, iterative design process that balances craft with pragmatism, prioritizing learning and rapid deployment.

• Evolve and apply a mature design system to ensure consistency, quality, and speed across multiple product teams.

• Craft clear, concise UX copy and content that enhances user understanding and facilitates seamless interactions.

📝 Enhancement Note: This role is positioned as a senior Product Designer, emphasizing ownership, pragmatism, and impact. The company operates in a unique B2B SaaS space (leisure and attractions), meaning the designs will have direct, real-world consequences for businesses and customer experiences. The hybrid model in Melbourne suggests a need for collaborative presence.

📈 Primary Responsibilities

• Design and deliver end-to-end product experiences that effectively solve genuine customer problems and provide clear, measurable value, while balancing usability, speed, and commercial objectives.

• Actively participate in the product discovery phase by collaborating on user research, usability testing, and problem framing to ensure the team is addressing the correct challenges.

• Work in close partnership with Product Managers and Engineers to facilitate swift progression from initial concepts to shipped experiences, rigorously maintaining design intent throughout the development cycle.

• Employ a pragmatic approach to design velocity, discerning when deep refinement is necessary versus when a "good enough" solution enables faster learning and iteration.

• Apply and contribute to the ongoing development of the ROLLER design system, ensuring consistency, elevating quality, and increasing design and development speed across product teams.

• Develop clear, concise, and effective UX copy and content that guides users, enhances comprehension, and minimizes friction in their interactions with the product.

• Proactively share design work at various stages, solicit constructive feedback, and contribute to the refinement of design patterns, documentation, and overall team workflow.

📝 Enhancement Note: The responsibilities highlight a hands-on Product Designer role that is deeply integrated into the product development lifecycle, from discovery to delivery. Emphasis is placed on velocity, pragmatism, and collaboration, suggesting a need for a designer who can quickly iterate and work effectively within an Agile framework.

🎓 Skills & Qualifications

Education: While formal education requirements are not specified, a Bachelor's degree in Design, HCI, Computer Science, or a related field is often preferred for product design roles of this nature, demonstrating a foundational understanding of design principles and methodologies.

Experience: Minimum of 5 years of professional experience in Product Design, with a proven track record of shipping impactful digital products. Experience in B2B SaaS environments, particularly those with complex use cases or physical integration, is highly advantageous.

Required Skills:

• Extensive experience in end-to-end product design, from user research and problem definition to high-fidelity design and UI implementation.

• Proficiency in leveraging design systems to ensure consistency, scalability, and efficiency in design output.

• Strong skills in user research methodologies, usability testing, and translating insights into actionable design solutions.

• Ability to craft clear, concise, and user-centric UX copy and microcopy.

• Demonstrated experience collaborating closely with Product Managers and Engineers in an Agile development environment.

• Excellent communication and presentation skills, with the ability to articulate design decisions and rationale to technical and non-technical stakeholders.

• A pragmatic approach to design, understanding the balance between craft, speed, and iterative learning.

Preferred Skills:

• Experience in the leisure, attractions, or hospitality industry, understanding the unique operational challenges and guest experience dynamics.

• Familiarity with e-commerce, payment systems, and point-of-sale (POS) interfaces.

• Experience contributing to the evolution or establishment of design systems.

• Basic understanding of front-end development principles (HTML, CSS, JavaScript) to inform design feasibility.

• Experience with data analysis to inform design decisions and measure impact.

📝 Enhancement Note: The requirement for 5+ years of experience and the emphasis on outcomes, pragmatism, and design system contribution indicate a mid-to-senior level Product Designer. The "About You" section reinforces these skills, highlighting experience in shipping work, owning the process, and collaborating effectively.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design projects, demonstrating your ability to tackle complex problems from discovery through to shipped solutions.

• Case studies that clearly articulate the problem statement, your role and process, design decisions, the trade-offs made, and the measurable outcomes achieved.

• Examples of how you have collaborated with Product Managers and Engineers, illustrating your ability to maintain design intent during development.

• Demonstrations of your experience with design systems, including how you've applied them, contributed to them, or adapted them for specific projects.

Process Documentation:

• Showcase projects where you have documented your design process, including user research findings, ideation, wireframing, prototyping, and user testing results.

• Highlight examples of how you've contributed to or maintained design system documentation, ensuring clarity and accessibility for design and development teams.

• Present case studies that detail the iterative nature of your design process, including how feedback was incorporated and how designs evolved over time.

📝 Enhancement Note: Given the emphasis on outcomes, collaboration, and design systems, the portfolio needs to go beyond just visual aesthetics. It must clearly demonstrate the candidate's thought process, problem-solving abilities, and ability to deliver value in a team-oriented, fast-paced environment.

💵 Compensation & Benefits

Salary Range: For a Product Designer with 5+ years of experience in Melbourne, Australia, a competitive salary range would typically be between AUD $120,000 and $170,000 per annum, depending on the specific skills, experience level, and the precise scope of responsibilities.

Benefits:

• Competitive salary package.

• 4 ROLLER Recharge days per year, awarded upon achieving quarterly goals.

• Parental Leave: 16 weeks paid for primary carers, 4 weeks paid for secondary carers.

• Individual learning & development budget.

• Team Member Assistance Program (TMAP) offering coaching, education modules, and webinars.

• Opportunities for genuine career growth and advancement as the company scales.

• Engagement in 'Vibe Tribe' initiatives, including regular events, social activities, and fundraising campaigns.

Working Hours: Standard full-time working hours, likely around 38-40 hours per week, with a hybrid work arrangement allowing for flexibility between office and remote work.

📝 Enhancement Note: Salary is estimated based on industry benchmarks for experienced Product Designers in Melbourne, Australia. The benefits package is comprehensive, with unique offerings like "Recharge Days" and a strong emphasis on employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Technology (SaaS), specifically serving the Leisure and Attractions industry (e.g., venues, theme parks, museums). This industry context implies a need for designs that are robust, user-friendly in high-traffic/high-pressure environments, and address operational efficiency for businesses.

Company Size: 300+ employees globally. This indicates a well-established company with growing teams, offering both structure and opportunities for individual impact.

Founded: ROLLER was founded with a mission to help operators run better businesses while creating great guest experiences, suggesting a customer-centric and problem-solving culture.

Team Structure:

• The Design team is described as "growing but still tight-knit," indicating a collaborative and supportive environment where individual contributions are visible.

• The Product Designer will partner closely with Product Management and Engineering leadership, suggesting a flat or matrixed organizational structure where collaboration is key.

Methodology:

• Emphasis on "real problems, real customers, alongside people who care deeply about their craft and impact."

• Customer obsession is a core driver, reflected in high customer ratings and trust.

• Agile methodologies are implied through the focus on shipping, learning, and iterative design.

• Design is expected to be outcome-driven, balancing usability, speed, and commercial impact.

Company Website: https://roller.software/

📝 Enhancement Note: ROLLER positions itself as a mission-driven SaaS company with a strong customer focus and a culture that values quality, ownership, and impact. The "About Us" section emphasizes that design is a critical function that leads, not follows, suggesting a mature product organization.

📈 Career & Growth Analysis

Operations Career Level: This role is for an experienced Product Designer, likely at a mid-to-senior level, given the 5+ years of experience requirement and the expectation to "lead, not follow" and "raise the bar." The scope includes end-to-end design ownership and significant influence on product direction.

Reporting Structure: The designer will report to the Director of Design and work closely with Product Managers and Engineers. This indicates a collaborative structure where design is integrated early in the product development process.

Operations Impact: The Product Designer's work directly impacts over 100 million guest experiences annually and helps operators run more efficient businesses. The role's success is tied to the adoption, understanding, and value delivered by the features designed, directly influencing customer satisfaction and commercial success.

Growth Opportunities:

• Skill Advancement: Opportunity to shape design standards, evolve the design system, and influence design operations across the business.

• Leadership Potential: By taking on bigger problems, broader scope, and greater responsibility, designers can progress. Progression is based on impact and capability, not just tenure.

• Industry Exposure: Working with complex problems at the intersection of digital and physical experiences in a global SaaS company.

• Learning & Development: Access to an individual learning & development budget and opportunities for continuous learning.

📝 Enhancement Note: The role offers significant growth potential due to the company's scaling nature and emphasis on merit-based progression. Designers are empowered to influence and lead, not just execute, providing a strong career development path within the product organization.

🌐 Work Environment

Office Type: A hybrid working model from their South Melbourne office is specified. This suggests a modern office environment designed to foster collaboration and team connection, while also allowing for focused work remotely.

Office Location(s): South Melbourne, Victoria, Australia. This location is a well-established business hub, likely offering good accessibility and amenities.

Workspace Context:

• The hybrid model supports a balance between in-office collaboration and remote flexibility, ideal for focused design work and team sync-ups.

• Design is expected to be a lead function, implying access to necessary tools and a culture that respects design workflows and thinking.

• Collaboration with Product and Engineering is core, suggesting an open and interactive workspace designed to facilitate cross-functional communication.

Work Schedule: Standard full-time hours with a hybrid arrangement, offering flexibility in how and where work is conducted, while ensuring core hours for team collaboration are met.

📝 Enhancement Note: The hybrid model in a specific Melbourne office signifies a company that values both in-person collaboration and employee flexibility. The environment is likely dynamic and fast-paced, fitting with the company's growth trajectory and focus on "raising the bar."

📄 Application & Portfolio Review Process

Interview Process:

• Initial Call with Talent Team: A screening conversation to discuss background, salary expectations, and general fit with ROLLER.

• Portfolio Review with Director of Design: Presentation of a portfolio to showcase design strengths, approach, and problem-solving capabilities. Focus will be on understanding the designer's thinking and the problems they've tackled.

• Whiteboard, Critique & Collaboration Session: An online whiteboard exercise with the Director of Design and another team member to assess collaboration skills and approach to design problems.

• Loop Interviews: Meetings with the broader ROLLER team to assess cultural fit, team dynamics, and provide candidates an opportunity to learn about the company.

• Offer: Following positive feedback and reference checks.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business and customer outcomes of your projects. Quantify results whenever possible (e.g., increased conversion, reduced support tickets, improved task completion time).

• Showcase Process: Detail your design thinking, research methods, iterative steps, and how you made trade-offs. Use visuals to illustrate your journey.

• Highlight Collaboration: Provide examples of how you worked with Product Managers and Engineers, demonstrating your ability to influence and integrate feedback.

• Design System Experience: If applicable, showcase how you've used, contributed to, or adapted design systems, emphasizing consistency and efficiency.

• Conciseness: Tailor your presentation to the time allotted, focusing on your most relevant and impactful projects. Be ready to discuss your role and contributions in detail.

Challenge Preparation:

• Be prepared to discuss your approach to ambiguous problems and how you gather information to move forward.

• Practice articulating your design decisions clearly and confidently, anticipating questions about trade-offs and rationale.

• Familiarize yourself with ROLLER's product and the leisure/attractions industry to bring relevant context to any problem-solving exercises.

• Be ready to discuss how you balance design craft with business needs and development constraints.

📝 Enhancement Note: The interview process is multi-stage and designed to assess not only design skills but also collaboration, problem-solving ability, and cultural fit. The portfolio review is a critical component, requiring candidates to demonstrate their impact and process effectively.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma is implicitly expected given its industry prevalence and the mention of a design system. Other tools like Sketch or Adobe Creative Suite might also be relevant depending on the candidate's background.

• Design System: Candidates are expected to work with and potentially evolve an existing design system.

• Collaboration Tools: Likely includes tools like Slack for communication, Jira for project tracking, and Confluence for documentation.

Analytics & Reporting:

• While not explicitly mentioned, a data-driven approach implies the use of analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and measure the impact of designs.

CRM & Automation:

• ROLLER's product itself likely includes CRM and automation functionalities for its clients. For internal use, standard business software for operations and project management would be expected.

📝 Enhancement Note: The emphasis on design systems and a pragmatic, iterative approach suggests proficiency with modern design tools like Figma. The role requires an understanding of how design integrates with data and development workflows, even if direct use of analytics tools isn't a primary requirement for the designer.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A core value, driving the focus on solving real problems for customers and creating great guest experiences.

• Quality & Craftsmanship: A deep care for the quality of their work and impact.

• Ownership: Taking responsibility for projects and driving them to completion.

• Pragmatism & Velocity: Balancing thoroughness with the need to ship, learn, and iterate quickly.

• Collaboration & Teamwork: Working closely with Product and Engineering, and contributing to a positive design culture.

• Impact-Driven: Focus on delivering measurable value for both customers and the business.

Collaboration Style:

• Designers are expected to be true partners, leading and challenging assumptions alongside Product and Engineering.

• Open sharing of work and seeking feedback are encouraged to foster continuous improvement.

• The "tight-knit" design team suggests a supportive environment for knowledge sharing and mutual growth.

📝 Enhancement Note: ROLLER's culture appears to be one that values high standards, autonomy, and collaborative problem-solving. The emphasis on "raising the bar" and "doing work we're proud of" suggests a team of motivated individuals who are passionate about their contributions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Craft: Delivering high-quality design solutions quickly in a fast-paced SaaS environment.

• Complex Problem Space: Designing for the intersection of digital and physical experiences within the unique constraints of the leisure and attractions industry.

• Evolving Design System: Continuously updating and scaling the design system to meet growing product needs and maintain consistency.

• Driving Design Influence: Ensuring design thinking is integral to product strategy and execution, not just a final step.

Learning & Development Opportunities:

• Design System Leadership: Opportunity to significantly influence and expand the company's design system.

• Cross-Functional Impact: Gaining deep experience in areas like e-commerce, payments, and operational software.

• Career Progression: Clear path for growth into more senior design roles or leadership positions based on demonstrated impact and capability.

• Industry Experience: Developing expertise in a niche but global SaaS market.

• Formal Learning: Access to an individual learning & development budget for courses, conferences, or certifications.

📝 Enhancement Note: The role presents challenges that are typical of a growing, impactful SaaS company, offering significant opportunities for a designer to develop their skills, influence product direction, and advance their career.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to make a significant trade-off between design perfection and shipping speed. How did you approach it, and what was the outcome?"

• "How do you approach collaborating with Product Managers and Engineers to ensure design intent is maintained through delivery?"

• "Walk us through a project where you used research or data to significantly inform your design decisions. What was the problem, your approach, and the impact?"

Company & Culture Questions:

• "What interests you about ROLLER's mission and the leisure and attractions industry?"

• "How do you contribute to fostering a positive design culture within a team?"

• "Describe your experience working in a hybrid environment and how you maintain collaboration and productivity."

Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of ROLLER and the role, then dive into 2-3 key case studies. For each case study, clearly outline the problem, your role, your process, key decisions and rationale, and the measurable outcomes.

• Focus on Process & Impact: Emphasize your thought process, how you collaborated, and the tangible results of your work. Use visuals effectively to illustrate your journey.

• Design System Integration: If applicable, showcase how you've leveraged or contributed to design systems, explaining the benefits.

• Conciseness and Clarity: Be prepared to speak concisely about each project and answer detailed questions about your contributions. Practice your narrative to ensure a smooth flow.

• Prepare for Whiteboarding: Be ready to discuss how you would approach a hypothetical design problem, demonstrating your problem-solving and collaboration skills.

📝 Enhancement Note: Interview preparation should focus on demonstrating a balance of design craft, strategic thinking, collaborative ability, and a results-oriented mindset, all within the context of ROLLER's industry and culture.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on the Greenhouse platform.

• Curate Your Portfolio: Select 2-3 of your most impactful projects that best showcase your end-to-end design process, problem-solving skills, collaboration with engineering, and measurable outcomes. Tailor your case studies to highlight experience relevant to B2B SaaS and complex user flows.

• Optimize Your Resume: Ensure your resume clearly highlights your 5+ years of experience in product design, specific achievements, and proficiency with relevant tools and methodologies. Use keywords from the job description such as "product design," "user experience," "design systems," "collaboration," and "Agile."

• Prepare Your Portfolio Presentation: Practice articulating your case studies concisely, focusing on the problem, your process, your decisions, and the impact. Be ready to discuss your experience with design systems and how you collaborate with cross-functional teams.

• Research ROLLER: Understand ROLLER's mission, its customer base in the leisure and attractions industry, and its company values. Be prepared to discuss why you are a good cultural fit and how your skills align with their needs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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