Product Designer

📍 Job Overview

Job Title: Product Designer
Company: Momos
Location: Ho Chi Minh City, Vietnam
Job Type: FULL_TIME
Category: Product Design / User Experience
Date Posted: 2025-10-20
Experience Level: 2-5 Years
Remote Status: Hybrid (Remote OK for Vietnam/Malaysia)

🚀 Role Summary

• Drive end-to-end product experience design for a fast-growing AI-powered SaaS company with a global footprint.
• Collaborate directly with the founding team and product leadership, significantly influencing product strategy and design direction.
• Own and evolve the design system and UX standards across multiple international markets.
• Gain exposure to AI-driven product development and modern design tooling, including Figma and design operations integration.
• Contribute to a company culture that champions creativity, autonomy, and continuous learning, prioritizing impact over mere execution.

📝 Enhancement Note: The "Remote OK" status combined with specified locations (Vietnam/Malaysia) suggests a hybrid model where candidates in these regions have flexibility, but the primary listed location is Ho Chi Minh City, Vietnam. This role is ideal for operations-minded designers who can balance strategic vision with efficient execution in an early-stage startup environment.

📈 Primary Responsibilities

• Conduct comprehensive user research, including interviews and surveys, to deeply understand user needs, pain points, and behaviors for AI-driven products.
• Design intuitive, user-friendly, and accessible user interfaces (UI) and user experiences (UX) that align with business objectives and user needs.
• Develop detailed wireframes, interactive prototypes, and high-fidelity mockups to effectively communicate design concepts and user flows.
• Collaborate closely with product managers and engineering teams throughout the Agile development lifecycle to ensure seamless design implementation and adherence to specifications.
• Plan and execute usability testing sessions, analyze feedback, and iterate on designs to continuously improve the product's user experience and effectiveness.
• Stay abreast of the latest trends, best practices, and emerging technologies in user experience design, particularly within the AI and SaaS sectors.
• Contribute to the development and maintenance of the company's design system, ensuring consistency and scalability across all product touchpoints.

📝 Enhancement Note: Given the early-stage startup context and emphasis on "self-motivated and opinionated" candidates, responsibilities will likely extend beyond core design tasks to include strategic input on product direction and advocating for user-centricity within the broader business strategy.

🎓 Skills & Qualifications

Education: Bachelor's degree in Graphic Design, Human-Computer Interaction (HCI), Interaction Design, or a closely related field.
Experience: 2-5 years of progressive experience in user experience (UX) design, with a demonstrable track record of shipping successful digital products.

Required Skills:

• User-Centered Design Principles: Deep understanding and practical application of UX/UI best practices, user psychology, and accessibility standards.
• Wireframing & Prototyping: Proficiency in creating low-fidelity wireframes to high-fidelity interactive prototypes using tools like Figma, Adobe XD, or Sketch.
• UI Design: Strong visual design skills with an eye for detail, typography, color theory, and layout for creating aesthetically pleasing and functional interfaces.
• Usability Testing: Experience in planning, conducting, and analyzing usability tests to gather actionable feedback for design iteration.
• Collaboration & Communication: Excellent verbal and written communication skills, with the ability to articulate design decisions clearly and persuasively to diverse stakeholders.
• Figma Expertise: Highly preferred proficiency in Figma for design, prototyping, and collaboration, including understanding of its component system and auto-layout features.
• Agile Development Methodologies: Familiarity with working in an Agile/Scrum environment, understanding sprint cycles, and collaborating with development teams.

Preferred Skills:

• User Research: Experience conducting qualitative and quantitative user research, including user interviews, surveys, and persona development.
• Frontend Engineering Experience: Basic understanding of HTML, CSS, and JavaScript, or experience working closely with frontend developers, to better inform design feasibility.
• Webflow Familiarity: Experience or understanding of low-code/no-code design and development platforms like Webflow.
• A/B Testing: Experience in designing experiments and interpreting results from A/B tests to optimize user flows and UI elements.
• Design System Management: Experience in contributing to or managing a design system, including component libraries, style guides, and documentation.
• Adobe Creative Suite: Proficiency in Illustrator, Photoshop, or Adobe XD, in addition to Figma.

📝 Enhancement Note: The "2-5 years of experience" suggests a mid-level role where candidates are expected to be largely autonomous but also capable of learning and growing within a fast-paced startup. The emphasis on "opinionated" and "self-motivated" means candidates should be prepared to demonstrate leadership in design thinking.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: A curated selection of 3-5 detailed case studies that showcase your design process from problem identification to solution implementation and impact. Emphasize projects demonstrating user research, problem-solving, and iterative design.
• Process Documentation: Clearly articulate your design process for each case study, highlighting how you approached user needs, explored solutions, collaborated with teams, and iterated based on feedback or data.
• System Thinking: Include examples that demonstrate your understanding of design systems, component-based design, and how you've ensured consistency and scalability in your work.
• Impact & Metrics: Quantify the impact of your designs whenever possible. Include metrics related to user engagement, conversion rates, task completion, or other relevant KPIs that demonstrate business value.

Process Documentation:

• User-Centric Workflow: Demonstrate a workflow that begins with thorough user research and problem definition, proceeds through iterative design and prototyping, and concludes with rigorous testing and refinement.
• Cross-Functional Collaboration: Illustrate how you've effectively partnered with product managers, engineers, and other stakeholders, showcasing communication strategies and conflict resolution within the design process.
• Tool Proficiency: Showcase your ability to leverage design tools (especially Figma) for efficient workflow, prototyping, and collaboration, including any experience with design operations integration.

📝 Enhancement Note: For this role, a portfolio that clearly illustrates a structured design process, strong problem-solving skills, and the ability to translate complex requirements into user-friendly solutions will be highly valued. The emphasis on AI and SaaS means showcasing experience with data-informed design and potentially complex workflows is advantageous.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Product Designers with 2-5 years of experience in Vietnam, and considering the competitive nature of SaaS startups, the estimated salary range is $20,000 - $35,000 USD per year (approximately 500,000,000 - 880,000,000 VND per year). This range is an estimate and can vary based on the candidate's specific experience, portfolio, and negotiation.

Benefits:

• Competitive salary and bonus scheme.
• Comprehensive private medical insurance for employees.
• Generous paid time off (PTO) and a flexible working culture that supports work-life balance.
• Significant opportunities for rapid career advancement within a growing startup.
• A dynamic, inclusive, and innovative company culture that values employee contributions.
• Access to the latest technology and tools to support personal and professional development.
• A comprehensive onboarding program designed to integrate new employees effectively.
• Employee recognition programs to celebrate outstanding performance and contributions.
• Opportunities to participate in industry conferences, events, and training for continuous learning.
• A supportive environment that encourages innovation, creativity, and taking initiative.
• Discretionary trips to global offices (when safe to travel), including global travel medical insurance.

Working Hours: Approximately 40 hours per week, with a flexible working culture that allows for adaptability in scheduling, especially for remote or hybrid arrangements.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar roles in Vietnam and factors in the startup environment and the company's international presence. Benefits are extensive, highlighting a commitment to employee well-being and professional growth, which is attractive for operations-minded professionals seeking stability and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically Artificial Intelligence (AI) for multi-location brands and Quick Service Restaurants (QSRs). The company operates within the SaaS (Software as a Service) sector, providing AI solutions to enterprise clients globally. Company Size: Momos is described as a "rapidly growing startup" with a lean early-stage team. While specific employee numbers aren't provided, the context suggests a company that is past the initial seed stage and is scaling its operations and client base, likely in the range of 50-200 employees globally. Founded: Momos was founded with headquarters in San Diego and Singapore, indicating an international operational structure from its inception. This suggests a culture that is inherently global and embraces cross-cultural collaboration.

Team Structure:

• Lean & Agile: The product team is likely structured to be highly collaborative and cross-functional, with designers working in close proximity to product managers and engineers.
• Direct Access to Leadership: As an early-stage startup, designers will have direct reporting lines or frequent interaction with founders and product leadership, offering significant influence.
• Global Collaboration: Expect to work with team members across different time zones and cultural backgrounds, requiring strong communication and asynchronous collaboration skills.

Methodology:

• User-Centric AI Development: The core methodology revolves around understanding customer needs at every location and leveraging AI to power solutions, with design playing a pivotal role in translating complex AI capabilities into intuitive user experiences.
• Agile & Iterative: The team operates using Agile development methodologies, emphasizing iterative design, rapid prototyping, and continuous feedback loops.
• Data-Informed Design: A strong emphasis on user research, A/B testing, and data analysis to inform design decisions and measure product impact.

Company Website: https://momos.com/

📝 Enhancement Note: The company's focus on AI and enterprise solutions for QSRs means the design challenges are complex, requiring a blend of user empathy, technical understanding, and strategic thinking. The startup environment implies a fast-paced, dynamic culture where adaptability and proactive problem-solving are key.

📈 Career & Growth Analysis

Operations Career Level: This Product Designer role is positioned at a Mid-Level (2-5 years of experience). Candidates are expected to contribute independently to design tasks, manage specific product areas, and begin influencing design strategy. They are beyond junior roles but not yet senior strategists or team leads.

Reporting Structure: The Product Designer will likely report to a Head of Product, Lead Product Designer, or a Product Manager. Direct collaboration with founders and senior leadership is a significant aspect, offering high visibility.

Operations Impact: The Product Designer's work directly impacts the usability and adoption of Momos' AI platform for enterprise clients. Successful design translates complex AI features into actionable tools for businesses, driving customer satisfaction, retention, and ultimately, revenue growth for Momos and its clients. The design of the "customer stack" with AI has direct implications for operational efficiency and customer engagement for their enterprise clients.

Growth Opportunities:

• Design System Leadership: Opportunity to take ownership of the design system, evolving it and establishing UX standards across a global SaaS product.
• Product Strategy Influence: Direct involvement with founders and leadership provides a unique chance to influence product direction and design strategy for AI-powered solutions.
• AI & SaaS Specialization: Deepen expertise in designing for AI-driven products and the enterprise SaaS market, a high-demand and rapidly evolving field.
• Cross-Functional Leadership: Develop skills in leading design initiatives, mentoring junior designers (as the team grows), and collaborating effectively across product, engineering, and marketing.
• International Exposure: Work with a global team and potentially gain exposure to different market needs and user behaviors.

📝 Enhancement Note: The "opportunities for rapid career advancement" and "direct collaboration with the founding team" are key indicators of a high-growth environment where motivated individuals can quickly take on more responsibility and shape their career path within the operations of the product development lifecycle.

🌐 Work Environment

Office Type: The role is described as "Remote OK" with specified locations in Vietnam and Malaysia, suggesting a hybrid or remote-first approach for candidates in those regions, with Ho Chi Minh City as the primary listed location. This implies a distributed team structure with potential for occasional in-person collaboration or team meetups.

Office Location(s): While Ho Chi Minh City, Vietnam is listed, the company also has headquarters in San Diego and Singapore, implying a global presence. For candidates in Vietnam and Malaysia, the work environment can be primarily remote, with potential access to co-working spaces or future office facilities as the company scales.

Workspace Context:

• Collaborative Digital Space: Expect a highly digital and collaborative environment relying on tools like Figma, Slack, and project management software for communication and workflow.
• Modern Design Tools: Access to and proficiency with cutting-edge design tools such as Figma, which are central to the team's operations and design process.
• Cross-Functional Interaction: Regular interaction with product managers, engineers, and potentially marketing teams, fostering a dynamic and integrated product development culture.

Work Schedule: The standard working hours are approximately 40 hours per week. However, the "flexible working culture" suggests adaptability in scheduling, which is particularly beneficial for remote employees and those managing cross-timezone collaborations. This flexibility allows for deep work sessions essential for design tasks.

📝 Enhancement Note: The hybrid/remote flexibility in Vietnam/Malaysia is a significant factor for operations professionals who value autonomy and the ability to manage their work environment. It indicates a modern approach to talent acquisition, prioritizing results over physical presence.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications, experience, and fit with the company's needs.
• Design Challenge/Exercise: Typically, a take-home assignment or an in-person/virtual design exercise designed to evaluate your problem-solving skills, design process, and ability to work under constraints. This might involve redesigning a feature or solving a specific user problem related to AI or SaaS.
• Portfolio Presentation & Discussion: A session where you present your case studies, walk through your design process, and discuss your contributions, rationale, and impact. Be prepared to answer in-depth questions about your decisions.
• Team & Stakeholder Interviews: Meetings with product managers, engineers, and potentially founders to assess collaboration style, communication skills, cultural fit, and your understanding of business objectives.
• Final Interview: A concluding discussion, often with a founder or senior leader, to finalize the decision and discuss terms.

Portfolio Review Tips:

• Showcase Process, Not Just Polish: Clearly articulate how you arrived at your solutions. Detail your research, ideation, iteration, and testing phases.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. Explain how your work contributed to business goals or user satisfaction.
• Focus on Relevance: Tailor your portfolio to highlight projects that align with Momos' focus on AI, SaaS, and enterprise solutions.
• Figma Proficiency: Explicitly demonstrate your Figma skills, perhaps by showcasing interactive prototypes or well-structured design systems within your portfolio.
• Storytelling: Present your case studies as compelling narratives that highlight challenges, your unique contributions, and the outcomes.

Challenge Preparation:

• Understand the Problem: Thoroughly analyze the design challenge, asking clarifying questions if possible.
• Define Scope: Clearly outline the goals and constraints of the challenge.
• Document Your Process: Even for a take-home, document your thinking, research, and design decisions.
• Prioritize and Justify: Be prepared to explain why you made certain design choices and how they align with user needs and business objectives.
• Consider Edge Cases: Think about potential issues, edge cases, and scalability, especially relevant for an AI/SaaS product.

📝 Enhancement Note: The emphasis on a "lean early stage startup team" and being "opinionated" suggests interviewers will be looking for candidates who can not only execute but also think strategically, challenge assumptions, and drive design forward with conviction. Demonstrating a structured yet adaptable design process is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for UI design, prototyping, and design system management. Expertise is highly preferred, indicating a need for proficiency in its advanced features like components, variants, auto layout, and collaborative features.
• Adobe Creative Suite: Proficiency in Illustrator, Photoshop, or Adobe XD is a strong plus for broader design capabilities and asset creation.

Analytics & Reporting:

• A/B Testing Tools: Familiarity with platforms or methodologies for conducting A/B testing to measure design effectiveness and optimize user flows.
• User Research Platforms: Experience with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, SurveyMonkey, Google Forms).
• Analytics Dashboards: Ability to interpret data from analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and inform design decisions.

CRM & Automation:

• Project Management Tools: Familiarity with Agile project management tools such as Jira, Asana, or Trello for tracking design tasks and collaborating with development teams.
• Collaboration Tools: Proficiency in communication and collaboration platforms like Slack and Google Workspace (Docs, Sheets, Slides) for seamless team interaction.

📝 Enhancement Note: The explicit mention of Figma as "highly preferred" signifies its central role in the design workflow. Candidates should be prepared to discuss their experience with Figma in detail, including how they’ve leveraged its collaborative and system-building capabilities. Experience with AI product design tools or platforms would also be a significant advantage.

👥 Team Culture & Values

Operations Values:

• Mission-Driven & Entrepreneurial: A core value is a passion for the company's mission (AI for customer experience) and an entrepreneurial spirit that drives innovation and proactive problem-solving. Expect a fast-paced environment where initiative is rewarded.
• Collaboration & Flat Culture: Momos fosters a collaborative and "flat" company culture, meaning open communication, accessibility to leadership, and a team-oriented approach are paramount. Cross-functional teamwork is essential.
• Innovation & Creativity: The company values creativity and encourages employees to explore new ideas and approaches, particularly in the realm of AI product development and user experience.
• Continuous Learning: There's an emphasis on continuous learning and personal development, supported by access to tools, training, and industry events. This is crucial for staying ahead in the rapidly evolving AI and tech landscape.
• Diversity & Inclusion: Momos actively embraces diversity and different cultures, recognizing that a variety of experiences and perspectives strengthens the team and leads to better outcomes.

Collaboration Style:

• Cross-Functional Integration: Expect close collaboration with product managers, engineers, and potentially marketing teams. Design is integrated early and throughout the development process.
• Open Feedback Culture: The "flat culture" likely promotes an environment where constructive feedback is regularly exchanged, helping to refine designs and processes.
• Agile Teamwork: Collaboration is structured around Agile methodologies, with daily stand-ups, sprint planning, and retrospectives facilitating continuous communication and alignment.

📝 Enhancement Note: The "mission-driven" aspect means candidates should be able to articulate how their design work contributes to Momos' overarching goals. The "flat culture" implies a need for strong interpersonal skills and the ability to communicate effectively with individuals at all levels of the organization.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Complexity: Translating sophisticated AI capabilities into intuitive and user-friendly experiences for enterprise clients can be a significant challenge, requiring deep user understanding and clear communication of complex functionalities.
• Rapid Iteration in a Startup: The fast-paced startup environment demands agility and the ability to iterate quickly on designs based on feedback, market shifts, and new feature development.
• Balancing User Needs with Business Goals: Effectively advocating for user-centric design while aligning with aggressive business objectives and technical constraints.
• Evolving Design Systems: Maintaining and scaling a design system in a rapidly growing product that serves diverse international markets requires continuous effort and strategic planning.

Learning & Development Opportunities:

• AI Design Specialization: Gain in-depth experience designing for cutting-edge AI products, a highly sought-after skill set in the current tech market.
• Global Product Exposure: Work on a product with a global user base, offering insights into diverse user behaviors and market needs.
• Leadership in Design: As the company scales, opportunities to lead design initiatives, mentor junior designers, and contribute to design strategy will emerge.
• Industry Conferences & Training: Access to participation in industry events and training programs to stay current with design trends, AI advancements, and SaaS best practices.
• Mentorship from Founders: Direct interaction with founders and experienced leadership provides invaluable mentorship and strategic guidance.

📝 Enhancement Note: The challenges presented are inherent to working in a high-growth AI SaaS startup. Candidates who view these challenges as opportunities for growth and skill development will be well-suited for this role. The emphasis on learning and development indicates a supportive environment for professional advancement.

💡 Interview Preparation

Strategy Questions:

• "How would you approach user research for an AI feature that automates [specific QSR operational task]?" (Focus on defining user needs, identifying data sources, and validating AI outputs.)
• "Describe a time you had to balance user needs with technical constraints or aggressive business timelines in a product design project. How did you navigate that?" (Look for examples of negotiation, compromise, and finding innovative solutions.)
• "How would you ensure consistency and scalability in the design of AI features across different enterprise clients and markets?" (Emphasize design systems, modular design, and localization considerations.)

Company & Culture Questions:

• "What interests you most about Momos' mission and our focus on AI for QSRs?" (Show genuine curiosity and an understanding of the company's market and impact.)
• "How do you see your design philosophy aligning with our 'flat culture' and emphasis on collaboration?" (Discuss your approach to teamwork, feedback, and communication.)
• "How would you measure the success of a new user interface you designed for one of our AI features?" (Connect design outcomes to business metrics and user satisfaction.)

Portfolio Presentation Strategy:

• Narrative Structure: Frame each case study as a story: problem, your role, process, solution, and impact.
• Visual Clarity: Use high-quality visuals, wireframes, prototypes, and final mockups. Ensure your Figma prototypes are interactive and demonstrate key user flows.
• Quantify Everything: Present metrics clearly. If exact numbers aren't available, discuss the types of metrics you would track and why.
• Explain Your "Why": Be ready to articulate the rationale behind every design decision, linking it back to user needs, business goals, or technical feasibility.
• Engage Your Audience: Make it a conversation. Ask for feedback, invite questions, and demonstrate your passion for design.

📝 Enhancement Note: Given the role's emphasis on being "opinionated" and having an "independent voice," interviewers will be assessing not just your design skills but also your strategic thinking, ability to articulate your vision, and confidence in advocating for user-centered solutions within a fast-paced startup environment.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application directly through the Workable platform via the provided link.
• Portfolio Customization: Tailor your portfolio to highlight your strongest case studies relevant to AI, SaaS, and user-centered design. Prioritize projects demonstrating your Figma proficiency and comprehensive design process.
• Resume Optimization: Ensure your resume clearly outlines your 2-5 years of experience, specific skills (especially Figma, user research, prototyping), and quantifiable achievements in previous design roles. Use keywords from the job description.
• Interview Preparation: Practice presenting your portfolio case studies, focusing on your design process, decision-making, and impact. Prepare to discuss your experience with Agile methodologies and user research.
• Company Research: Thoroughly review Momos' website, understand their AI solutions for QSRs, and research their company culture and values to articulate your interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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