Michael's Framer PT

📍 Job Overview

Job Title: Michael's Framer PT

Company: Michaels Stores

Location: Store -106 London Shopping Center, United States of America

Job Type: PART_TIME

Category: Retail Operations / Sales Associate

Date Posted: February 13, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This part-time Framer position focuses on delivering exceptional customer service and sales within the custom framing department of a retail environment.

• Key responsibilities include building customer relationships, understanding their needs for custom framing solutions, and executing orders with a high degree of quality and timeliness.

• The role requires adherence to Standard Operating Procedures (SOPs), maintaining visual merchandising standards, and contributing to overall store operations, including stocking and cashiering.

• This position is ideal for individuals with strong interpersonal skills, a knack for sales, and an interest in art and design, offering a foundation in retail operations and customer engagement.

📝 Enhancement Note: While the job title "Michael's Framer PT" and the description suggest a retail associate role, the emphasis on "custom framing solutions," "production results," and "order completion" indicates a specialized function within the retail operations framework. The role blends direct customer interaction with hands-on production and sales responsibilities.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by providing a memorable and personalized custom framing experience.
  • Actively engage customers by using the "Elevated ABC Deliver" methodology to understand their needs and propose suitable framing solutions.
  • Drive sales and production results by effectively selling custom framing services and products.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions to meet their creative needs.

• Framing Production & Quality Assurance:

  • Complete custom framing orders with a high degree of quality, accuracy, and adherence to established timelines.
  • Operate framing equipment and a glass cutter safely and efficiently to produce finished framing solutions.
  • Ensure all framing work meets company quality standards and customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas, including SISO (Single Item, Single Order) and Directed Replenishment zones.
  • Ensure a safe, clean, and clutter-free environment for customers and team members.
  • Assist with Omni channel processes, such as order fulfillment and customer pick-ups.
  • Participate in truck un-loading and stocking processes, adhering to established truck standards and budgets.

• Cash Handling & Compliance:

  • Operate the cash register and execute cash handling procedures accurately and according to company standards.

  • Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

  • Support company shrink and safety programs through diligent execution of duties.

📝 Enhancement Note: The responsibilities are a blend of direct sales, customer service, and hands-on production within a retail setting. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology the company employs to foster customer relationships and drive sales, particularly in custom design services.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail or sales environments.

Required Skills:

• Customer Service Excellence: Ability to build rapport, understand customer needs, and provide solutions.

• Sales Acumen: Capability to effectively sell products and services, driving sales and production results.

• Basic Technical Proficiency: Ability to operate framing equipment and a glass cutter, along with basic computer skills for POS and order management.

• Attention to Detail: Crucial for high-quality custom framing order completion and maintaining store standards.

• Adherence to Procedures: Willingness and ability to follow Standard Operating Procedures (SOPs) and company programs.

• Teamwork & Collaboration: Ability to work effectively with other team members, participate in stocking, and support store operations.

• Basic Measuring Skills: Essential for accurate framing measurements and order specifications.

Preferred Skills:

• Previous retail sales experience, particularly in a custom design or service-oriented department.

• Experience selling products and/or services to customers, demonstrating a track record of meeting sales targets.

• Familiarity with art, design principles, or framing techniques.

• Experience with Omni channel retail processes.

📝 Enhancement Note: The "0-2 Years" experience level and the mention of "basic computer skills" and "basic measuring skills" as "minimum" requirements, coupled with "retail experience" and "selling products" as "preferred," clearly define this as an entry-level to junior role within the retail operations and sales spectrum.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level retail position, candidates are encouraged to showcase relevant experience through their resume and interview responses.

• Examples of successful customer interactions or sales achievements that demonstrate relationship-building and problem-solving skills would be beneficial.

Process Documentation:

• Candidates should demonstrate an understanding and willingness to follow established Standard Operating Procedures (SOPs) for sales, production, and store operations.

• Familiarity with or the ability to quickly learn processes related to customer order management, inventory handling, and point-of-sale (POS) transactions.

📝 Enhancement Note: For an entry-level retail role focused on framing, a formal portfolio is unlikely to be a requirement. The emphasis will be on demonstrating soft skills, understanding of retail processes, and the ability to learn specific framing and sales techniques.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are available, typically with options for part-time employees based on hours worked.

• Paid Time Off (PTO): Accrued PTO for vacation, personal days, and sick leave.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Potential Benefits: May include 401(k) plans (eligibility may vary by hours worked), employee assistance programs, and opportunities for advancement.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs, but may include evenings, weekends, and early mornings. Employees are expected to be available for shifts within the store's operating hours. The listed "Working Hours: 40" in the input data likely refers to a standard full-time work week and may not accurately reflect the part-time nature of this specific role; actual hours will be significantly less than 40 per week.

📝 Enhancement Note: Salary is an estimate based on typical retail part-time positions in the US and the provided experience level. Benefits are listed based on typical offerings for retail companies of Michaels' size and reputation, as indicated in the provided company description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, focusing on providing supplies and services for creative activities, crafting, and home decor.

Company Size: Large. Michaels operates over 1,300 stores across the US and Canada, indicating a significant workforce and established corporate structure. This size offers stability and structured career paths.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational expertise in the arts and crafts market.

Team Structure:

• The Framer role is part of the store-level team, reporting to store management (e.g., Store Manager, Assistant Manager).

• The immediate team would consist of fellow Sales Associates, Cashiers, and potentially a Framing Department Specialist or Manager.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Standardization: Adherence to SOPs is critical for consistent service delivery, quality control, and operational efficiency across all locations.

• Data-Informed Merchandising: While not explicitly detailed for this role, retail operations generally rely on sales data to manage inventory, plan promotions, and optimize store layouts.

• Efficiency & Productivity: Focus on completing orders on time, efficient stocking, and effective use of store resources.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around creativity, customer engagement, and operational efficiency within a large retail framework. The emphasis on SOPs and specific sales methodologies suggests a structured approach to operations.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialized Retail Associate. This role serves as a foundational position within the retail operations of Michaels, with a specific focus on the custom framing department. It offers hands-on experience in customer service, sales, and a specialized craft.

Reporting Structure:

• The Framer PT will report directly to store management, likely a Framing Department Manager, Assistant Store Manager, or Store Manager.

Operations Impact:

• The Framer PT directly impacts store revenue through sales of custom framing services and products.

• By providing high-quality framing solutions and excellent customer service, the role contributes to customer loyalty and repeat business, which are critical for retail success.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, operating specialized equipment, and consultative selling.

• Advancement within Store: Potential to move into roles like Senior Framer, Sales Associate, Key Holder, Assistant Manager, or Store Manager within Michaels retail locations.

• Department Specialization: Deepen expertise in the framing department, potentially leading to specialized training or supervisory roles.

• Cross-Training: Opportunities to gain experience in other store departments, such as merchandising, inventory management, or seasonal displays.

📝 Enhancement Note: The growth path for this role is typical for retail operations, emphasizing skill acquisition and progression through store management tiers. The specialization in framing offers a unique niche within the broader retail environment.

🌐 Work Environment

Office Type: Public retail store setting. This is a customer-facing environment where interactions with the public are constant.

Office Location(s): Store -106 London Shopping Center. This specific store location will define the immediate work environment.

Workspace Context:

• Customer Interaction Hub: The primary workspace is the retail floor and the dedicated framing area, which involves direct customer engagement and hands-on work.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, a POS system, and potentially basic computer systems for order management.

• Team Collaboration: Opportunities for frequent interaction with other store team members, fostering a collaborative work environment to ensure smooth operations and customer satisfaction.

• Environment Conditions: Most public areas are climate-controlled. Some stock rooms may not be climate-controlled. Occasional outdoor work may be required for tasks like retrieving shopping carts or unloading trucks.

Work Schedule:

• Part-time schedule, requiring flexibility to work nights, weekends, and early mornings as dictated by store operating hours and customer traffic demands.

📝 Enhancement Note: The work environment is dynamic, customer-focused, and requires physical stamina. The framing shop itself is a specialized workspace with specific tools and safety considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves a review of the application and resume, potentially followed by a brief phone screen by HR or a hiring manager.

• In-Person Interview: A one-on-one or panel interview with store management (e.g., Store Manager, Assistant Manager). This will assess customer service skills, sales aptitude, understanding of the role, and cultural fit.

• Skills Assessment: May include practical demonstrations of basic measuring skills, an understanding of the framing process, or a role-playing scenario to assess customer interaction and sales techniques.

• Final Decision: Based on overall assessment of qualifications, interview performance, and alignment with company values.

Portfolio Review Tips:

• As this is an entry-level retail role, a formal portfolio is not expected.

• Instead, focus on articulating your skills and experiences effectively during the interview.

• Be prepared to discuss past customer service successes, any sales achievements, and how you handle challenging customer interactions.

Challenge Preparation:

• Role-Playing: Be prepared for role-playing scenarios where you might need to assist a customer with a framing need, upsell a product, or handle a customer complaint. Practice your approach to understanding needs and offering solutions.

• Situational Questions: Anticipate questions about how you would handle specific situations, such as a customer unhappy with a completed order, managing multiple customer requests simultaneously, or dealing with stock shortages.

• Company Knowledge: Research Michaels' products, services (especially custom framing), and company values to demonstrate genuine interest and understanding.

📝 Enhancement Note: The interview process for this role will likely be standard for retail positions, focusing on behavioral and situational questions to gauge customer service, sales potential, and problem-solving abilities.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and order entry. Specific system details are proprietary but will be standard retail POS functionality.

• Framing Equipment: Includes specialized tools such as mat cutters, framing tools, potentially a glass cutter, and a heat press for specific framing applications.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement guides.

• Computer/Tablet: For accessing training materials, company portals, and potentially order management software.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely incorporates basic CRM functionalities to track customer purchases and preferences for personalized service and marketing.

• Order Management Systems: Integrated with the POS, these systems track custom framing orders from creation to completion.

📝 Enhancement Note: Proficiency with standard retail POS systems and specialized framing tools is essential. The role requires the ability to learn and operate these systems efficiently to support sales and production processes.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and tailored solutions.

• Creativity & Passion: Embracing the joy of creativity and supporting customers in their artistic endeavors.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing and products.

• Teamwork & Support: Working collaboratively with colleagues to achieve store goals and provide a positive shopping experience.

• Integrity & Accountability: Adhering to company policies, ethical practices, and taking responsibility for tasks and customer interactions.

Collaboration Style:

• Cross-functional within Store: Close collaboration with other store associates for customer assistance, stock replenishment, and operational tasks.

• Customer-Centric Teamwork: Working together to ensure customers receive comprehensive assistance, whether it's finding a product, getting a framing quote, or completing a purchase.

• Process-Oriented: Following established procedures to ensure consistency and efficiency across all customer interactions and operational duties.

📝 Enhancement Note: The culture likely emphasizes a blend of creative energy and structured operational execution, driven by a strong customer-first mentality. Collaboration is key to managing a busy retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also fulfilling framing orders with quality and timeliness.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex projects.

• Peak Season Demands: Handling increased customer traffic and order volumes during holiday seasons or promotional periods.

• Technical Skill Acquisition: Learning to operate framing equipment and mastering various framing techniques efficiently and safely.

Learning & Development Opportunities:

• Framing Expertise: Gaining in-depth knowledge and practical skills in custom framing design, materials, and techniques.

• Sales Training: Developing consultative selling skills, product knowledge, and customer relationship management techniques.

• Retail Operations: Understanding various aspects of retail store management, including merchandising, inventory control, and POS operations.

• Career Progression: Opportunities to advance within Michaels, potentially into leadership roles or other specialized departments.

📝 Enhancement Note: The role offers a unique blend of creative and operational challenges, with clear pathways for personal and professional growth within the retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer. How would you handle a customer who is unhappy with their framing order?" (Focus on empathy, problem-solving, and adherence to company policy.)

• Sales Approach: "How would you approach a customer who is browsing the framing section? What techniques would you use to understand their needs and recommend a solution?" (Highlight consultative selling, active listening, and product knowledge.)

• Problem-Solving & Process: "Imagine you have multiple framing orders due today and a line of customers waiting for assistance. How would you prioritize your tasks and manage your time effectively?" (Demonstrate organizational skills, ability to multitask, and adherence to SOPs.)

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the framing department?" (Showcase genuine interest in art, creativity, and customer service.)

• "How important is teamwork to you in a retail environment? Can you give an example of how you've collaborated with colleagues?" (Emphasize collaboration and support for team goals.)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to verbally "walk through" relevant experiences.

• For example, if you have experience in a customer service or sales role, describe a specific successful interaction or sale, detailing your approach and the positive outcome.

• If you have personal creative projects, briefly explain one that showcases your attention to detail, aesthetic sense, or problem-solving skills related to design or execution.

📝 Enhancement Note: Preparation should focus on behavioral questions, situational judgment, and demonstrating a genuine passion for customer service, sales, and the creative aspects of the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any experience with creative or hands-on tasks, and your ability to follow procedures. Use keywords from the job description like "customer relationship building," "sales delivery," "order completion," and "standard operating procedures."

• Prepare for Behavioral Questions: Practice answering common interview questions related to customer service, teamwork, problem-solving, and sales. Use the STAR method (Situation, Task, Action, Result) to structure your responses.

• Research Michaels: Understand the company's mission, values, and its focus on creativity and customer experience. Familiarize yourself with the custom framing services offered.

• Practice Your Pitch: Be ready to articulate why you are a good fit for the Framer PT role, emphasizing your enthusiasm for the position and your skills in customer interaction and detail-oriented work.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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