Manager - Solution Designer (UX / Product / Process)

📍 Job Overview

Job Title: Manager - Solution Designer (UX / Product / Process)

Company: CompassX Group

Location: Atlanta, GA

Job Type: Full-Time / Contractor

Category: Operations Strategy & Design / Business Process Management

Date Posted: 2026-02-27

Experience Level: 5-10 Years

Remote Status: Remote OK (Specific States)

🚀 Role Summary

• Spearhead the transformation of complex, fragmented business requirements into structured, implementation-ready solution designs and operational blueprints.

• Act as the critical bridge between user experience (UX) design principles and robust business logic, ensuring technical viability and seamless integration with AI tools.

• Lead discovery workshops and user research to synthesize findings into actionable lifecycle and workflow models, identifying and addressing process gaps and inefficiencies.

• Design intuitive UX/UI interfaces and operational workflows specifically within Figma Make, with a focus on AI-enabled opportunities and data constraints.

• Serve as a senior consultant, bringing a strong analytical mindset and problem-solving capabilities to drive operational efficiency and client transformation initiatives.

📝 Enhancement Note: The job title "Manager - Solution Designer (UX / Product / Process)" combined with the description of transforming "messy, fragmented business requirements into structured, implementation-ready artifacts" and designing "operational workflows and intuitive UX/UI interfaces specifically within Figma Make" strongly points to a role within a Business Process Management (BPM) or Operations Strategy function, with a heavy emphasis on the design and documentation phase of digital transformation and process improvement projects. The mention of "AI tools" and "Emergent/AI tools" indicates a forward-looking aspect, requiring the candidate to design solutions that can be effectively leveraged by artificial intelligence. The "Manager" title suggests a level of leadership in project execution and client interaction.

📈 Primary Responsibilities

• Lead cross-functional discovery workshops and conduct deep-dive stakeholder interviews to elicit and clarify business needs and operational challenges.

• Perform comprehensive user research, synthesizing qualitative and quantitative findings into structured lifecycle and workflow models.

• Identify critical process gaps, inefficiencies, bottlenecks, and breakdowns within existing operational frameworks.

• Propose innovative, data-driven solutions and design intuitive UX/UI interfaces and operational workflows using Figma Make.

• Ensure all design outputs are meticulously structured and formatted for seamless ingestion and utilization by Emergent/AI tools and downstream integration platforms.

• Collaborate closely with AI Leads and Integration Leads to rigorously validate the technical feasibility and operational integrity of proposed designs.

• Advocate for and champion usability, adoption, and user-centric design principles within complex B2B enterprise environments.

• Translate complex qualitative insights and user feedback into clear, concise, and actionable requirements, user stories, and detailed process flows.

• Develop and maintain comprehensive documentation for designed processes, workflows, and user interfaces, serving as the blueprint for implementation teams.

• Facilitate client presentations and stakeholder alignment sessions, effectively communicating design rationale and strategic benefits.

📝 Enhancement Note: The responsibilities clearly indicate a focus on the front-end of solution development within a consulting context. The emphasis on "Figma Make," "AI tools," and "structured for seamless ingestion" highlights a need for candidates who can not only design but also prepare outputs for automated processing, a key aspect of modern operations and GTM strategies. The "Manager" title implies ownership of the design process from initiation to a state ready for implementation.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, Business Administration, or a related field.

Experience:

• 5-10 years of progressive experience in UX/UI design, product design, business analysis, or process improvement, with a strong focus on enterprise-level operational workflows.

Required Skills:

• Advanced proficiency in UX/UI design principles and methodologies for complex operational or enterprise workflows.

• Mastery of process mapping, journey mapping, and workflow design techniques.

• Expert-level proficiency with design and collaboration tools, specifically Figma Make and Miro.

• Strong understanding and awareness of CRM, CPQ, and ERP system environments and their interconnectedness.

• Demonstrated ability to identify and articulate AI-enabled workflow opportunities while respecting data constraints and technical limitations.

• Proven track record of creating implementation-ready designs and artifacts that require minimal rework.

• Exceptional workshop facilitation skills and the ability to effectively align diverse stakeholders towards a common vision.

• Senior consultant profile with a highly analytical and structured problem-solving mindset.

Preferred Skills:

• Experience with business process modeling notations (BPMN).

• Familiarity with agile development methodologies.

• Understanding of data modeling and database concepts relevant to enterprise systems.

• Experience in designing solutions for specific industries served by CompassX (e.g., financial services, pharmaceuticals, consumer products).

• Knowledge of emerging AI technologies and their application in business process automation.

📝 Enhancement Note: The requirement for "advanced experience in UX/UI design for heavy-duty operational or enterprise workflows" and "Mastery of process mapping and journey mapping techniques" positions this role squarely in the operations and GTM strategy space, focusing on designing the how of business operations. The explicit mention of Figma Make and Miro, along with a "systems awareness" of CRM, CPQ, and ERP, are critical technical requirements that operations professionals should highlight. The "senior consultant profile" indicates a need for strategic thinking and client-facing experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing at least 3-5 detailed case studies demonstrating your ability to transform complex business problems into structured, user-centric operational designs.

• Emphasis on projects that involve process mapping, workflow optimization, and UX/UI design for enterprise systems.

• Clear articulation of the problem, your role, the solution designed, and the measurable impact or intended outcomes.

• Showcase examples of your work in Figma Make, illustrating your proficiency in creating detailed workflows and interfaces.

Process Documentation:

• Evidence of creating clear, concise, and comprehensive process documentation, including flowcharts, user journey maps, and functional specifications.

• Demonstrations of how you've identified process gaps and designed improved workflows, with a focus on efficiency and usability.

• Examples of translating qualitative user research findings into structured design artifacts.

📝 Enhancement Note: For a Solution Designer role, a portfolio is paramount. The emphasis on "implementation-ready designs," "Figma Make," and "seamless ingestion into AI tools" means the portfolio should not just show pretty interfaces but also demonstrate a structured approach to design that facilitates downstream technical implementation and automation. Candidates should be prepared to walk through their design process and decision-making for each case study.

💵 Compensation & Benefits

Salary Range: $130,000 - $160,000 per year (USD)

Benefits:

• Competitive salary with performance-based bonus opportunities.

• Generous Paid Time Off (PTO), company holidays, and a sabbatical program for extended rejuvenation.

• Comprehensive health, dental, and vision insurance plans.

• Life insurance coverage for peace of mind.

• Retirement plan with immediate company match from day one, facilitating long-term financial planning.

• Robust learning and professional development support, including access to training, certifications, and conferences.

Working Hours:

• Standard full-time hours are expected, typically around 40 hours per week.

• Flexibility may be available, but the nature of consulting often requires adaptability to client needs and project deadlines.

📝 Enhancement Note: The provided salary range of $130,000 - $160,000 USD is competitive for a Manager-level Solution Designer role with significant UX, process, and consulting experience in the US market. Atlanta, GA, has a moderate cost of living compared to major tech hubs, making this range attractive. The benefits package is comprehensive, with specific mentions of a sabbatical program and immediate 401(k) match, which are strong selling points for experienced professionals seeking stability and work-life balance. The mention of contractor (1099/C2C) options suggests flexibility in engagement models.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business and Technology Consulting. CompassX Group specializes in helping Fortune 500 and high-growth clients with enterprise transformations, digital initiatives, and data-driven projects.

Company Size: Small to Medium-sized Business (SMB) – implied by "boutique firm" and "small-firm culture with direct access to leadership." LinkedIn data suggests 51-200 employees.

Founded: Over 15 years ago, indicating a stable and experienced consulting firm.

Team Structure:

• Operates with a lean, agile structure typical of boutique consulting firms, fostering close-knit teams and direct collaboration.

• The Solution Designer likely sits within a broader consulting practice, working alongside project managers, integration specialists, and AI leads.

• Cross-functional collaboration is a core element, requiring close partnerships with client stakeholders, technical teams, and internal CompassX experts.

Methodology:

• Employs a human-centered approach to design and transformation, prioritizing user needs and business objectives.

• Focuses on delivering strategic initiatives, from enterprise transformations to digital and data-driven projects.

• Leverages structured methodologies for discovery, design, and implementation, with an emphasis on creating "implementation-ready" artifacts.

• Embraces emerging technologies, particularly AI, to drive operational efficiency and innovation for clients.

Company Website: CompassX Group (implied by domain_derived: compassx.com)

📝 Enhancement Note: The "boutique business and technology consulting firm" description, coupled with multiple awards for "Best Boutique Firms to Work For," suggests a culture that values close-knit teams, direct impact, and employee development. The emphasis on client success and strategic initiatives means operations roles here are likely client-facing and project-driven, requiring adaptability and strong communication. The mention of "Southern California clients" in the original description might be outdated or specific to a regional office; the current role is Atlanta-centric, with remote work from specific states.

📈 Career & Growth Analysis

Operations Career Level: Manager - Solution Designer. This signifies a mid-to-senior level role that requires not only strong individual contributor skills in design and analysis but also the ability to lead project phases, manage client expectations, and potentially mentor junior team members. It sits at the intersection of UX/Product design and strategic operations process improvement.

Reporting Structure: Likely reports to a Director or Senior Manager within the consulting practice. Will work closely with Project Managers, AI Leads, and Integration Leads on client engagements. Direct access to senior leadership is a stated benefit, implying an open communication channel.

Operations Impact: The role's impact is directly tied to enabling clients' strategic initiatives, particularly in enterprise transformations and digital/data-driven projects. By creating structured, implementation-ready designs, the Solution Designer directly influences the efficiency, usability, and success of client operations, often by enabling new technologies like AI. The focus on "blueprint for the future of operational efficiency" underscores this direct impact.

Growth Opportunities:

• Specialization: Deepen expertise in specific industries (financial services, pharmaceuticals, etc.) or in emerging technologies like AI-driven design.

• Leadership: Progress to Senior Solution Designer, Practice Lead, or Project Management roles, taking on more responsibility for client engagements and team management.

• Client Relationship Management: Develop advanced client advisory and stakeholder management skills, potentially leading to account management or business development contributions.

• Skill Expansion: Broaden skill set into areas like advanced AI integration, data strategy, or change management, aligning with evolving client needs.

📝 Enhancement Note: The "Manager" title and "senior consultant profile" requirement suggest this is not an entry-level position. Growth opportunities will likely involve taking on more complex client projects, leading design streams, and potentially moving into more formal management or leadership roles within the firm's practice areas. The emphasis on "creating your own path" implies a degree of autonomy in shaping one's career trajectory within CompassX.

🌐 Work Environment

Office Type: While the role is primarily remote, the mention of "occasionally co-locate with our team members there" in Atlanta suggests opportunities for in-person collaboration at a physical office or co-working space. This allows for the benefits of both remote flexibility and face-to-face interaction when beneficial for specific client or team needs.

Office Location(s): Atlanta, GA is the primary location for potential co-location. CompassX also has a history of serving "local Southern California clients," suggesting other operational hubs or client bases, though the current role focuses on remote work from specific US states.

Workspace Context:

• Collaborative Environment: The role emphasizes "cross-functional discovery workshops" and collaboration with AI/Integration Leads, indicating a highly interactive work environment, even if remote. Tools like Miro and Figma are central to this collaboration.

• Operations Tools & Technology: Access to and proficiency with Figma Make, Miro, and potentially other design and collaboration software are essential. The environment is geared towards digital tools for design, process mapping, and communication.

• Team Interaction: Regular virtual meetings, workshops, and potentially in-person sessions (in Atlanta) facilitate team interaction. The "direct access to leadership" fosters an open communication culture.

Work Schedule:

• The role is full-time, typically 40 hours per week.

• Consulting often requires flexibility to meet client demands and project deadlines, which may involve occasional adjustments to the standard schedule.

• Remote work from specific states (CA, WA, TX, OR, CO, PA, OH, GA) provides significant flexibility in daily work structure.

📝 Enhancement Note: The hybrid nature of the role (remote with occasional on-site requirements in Atlanta) is common in consulting. Candidates should be comfortable with both autonomous remote work and collaborative in-person sessions. The focus on collaboration via digital tools is key to success in this environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess alignment with required skills and experience, particularly in UX/UI design for enterprise processes and proficiency with Figma Make.

• Discovery Workshop Simulation: Candidates may be asked to participate in a simulated discovery session or present a case study from their portfolio, demonstrating workshop facilitation and stakeholder alignment skills.

• Technical Assessment: A practical exercise focused on process mapping, workflow design, or UI/UX problem-solving using Figma Make, potentially involving a complex business scenario.

• Stakeholder Interviews: Discussions with hiring managers, potential team leads, and possibly senior leadership to evaluate analytical thinking, problem-solving approach, communication skills, and cultural fit.

• AI/Integration Collaboration Discussion: Questions may focus on how candidates approach designing for AI ingestion and collaborating with technical integration teams.

Portfolio Review Tips:

• Showcase Process Transformation: Clearly illustrate how you moved from a problem statement to a structured, actionable design solution. Quantify impact where possible (e.g., potential efficiency gains, reduced error rates).

• Highlight Figma Make Expertise: Demonstrate your ability to create detailed, functional workflows and interfaces in Figma Make. Explain your design choices and how they facilitate downstream integration.

• Structure Your Narrative: For each case study, clearly define the problem, your specific role and contributions, the design process, the solution, and the outcomes or recommendations.

• Address AI Integration: If possible, include examples or discuss your approach to designing solutions that are compatible with AI/automation tools.

• Tailor to CompassX: Understand CompassX's focus on enterprise transformation and operational efficiency, and highlight projects that align with their service offerings.

Challenge Preparation:

• Scenario-Based Design: Be prepared for a scenario where you need to map a process, design a workflow, or solve a UX problem within a given timeframe. Practice using Figma Make and Miro under pressure.

• Stakeholder Alignment: Think about how you would approach gaining buy-in from different client stakeholders (e.g., business users, IT, management).

• AI/Technical Feasibility: Consider how you would communicate the feasibility and limitations of your designs to technical teams, including AI specialists.

📝 Enhancement Note: The interview process for a Solution Designer role at a consulting firm like CompassX will heavily emphasize practical application and the ability to articulate one's thought process. A strong portfolio is non-negotiable, and candidates should be ready to defend their design decisions and demonstrate their ability to translate complex requirements into tangible, implementable solutions. Understanding how their designs integrate with AI and other enterprise systems will be a key differentiator.

🛠 Tools & Technology Stack

Primary Tools:

• Figma Make: The core tool for UI/UX design and workflow mapping. Proficiency is essential, including advanced features for creating interactive prototypes and structured design systems.

• Miro: A key tool for collaborative brainstorming, workshop facilitation, journey mapping, and process diagramming.

• Project Management Software: Likely utilized for task tracking and project timelines (e.g., Asana, Jira, Monday.com).

Analytics & Reporting:

CRM & Automation:

• CRM Systems (e.g., Salesforce, HubSpot): A strong "systems awareness" is required, understanding how CRM data flows and impacts user workflows.

• CPQ (Configure, Price, Quote) Systems: Understanding the complexities of CPQ processes and how they integrate with sales and operations.

• ERP (Enterprise Resource Planning) Systems: Awareness of how ERP systems manage core business processes and data.

• AI/Automation Platforms: Familiarity with the principles of AI-driven workflows and how designs need to be structured for ingestion by these tools.

📝 Enhancement Note: The explicit mention of "Figma Make" and "Miro" as primary tools is critical. The "systems awareness" of CRM, CPQ, and ERP highlights the need for candidates to understand the operational context in which their designs will function. The role is about designing solutions that are not just user-friendly but also technically sound and ready for integration, especially with emerging AI technologies.

👥 Team Culture & Values

Operations Values:

• Client Success: A primary focus on delivering high-impact solutions that drive client transformation and efficiency.

• Human-Centered Design: Prioritizing user needs and experience in all design and solutioning efforts.

• Analytical Rigor: Employing data-driven insights and structured problem-solving to develop effective solutions.

• Innovation & Efficiency: Continuously seeking ways to improve processes and leverage new technologies, like AI, to achieve greater operational efficiency.

• Collaboration & Transparency: Fostering an open, team-oriented environment with direct access to leadership and clear communication.

• Integrity & Professionalism: Upholding high standards in client interactions and project delivery.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration with client teams, internal technical specialists (AI Leads, Integration Leads), and project management.

• Workshop-Driven: Active participation and leadership in client and internal workshops to drive consensus and gather requirements.

• Feedback-Oriented: An environment where constructive feedback is valued for continuous improvement of designs and processes.

• Knowledge Sharing: A culture that encourages sharing best practices, learnings, and innovative approaches within the firm.

📝 Enhancement Note: CompassX's stated values emphasize client success, innovation, and a human-centered approach, which are crucial for a Solution Designer. The "small-firm culture with direct access to leadership" suggests a collaborative and transparent environment where team members are encouraged to contribute ideas and take ownership. This culture is ideal for operations professionals who thrive on making a visible impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging the Gap: Effectively translating ambiguous business needs into concrete, technically feasible designs that satisfy diverse stakeholder expectations.

• AI Integration Complexity: Designing solutions that are not only intuitive for users but also optimally structured for ingestion and processing by AI tools, which can involve understanding data models and AI constraints.

• Stakeholder Alignment: Navigating differing opinions and priorities among various client stakeholders to achieve consensus on design solutions.

• Pace of Change: Staying current with rapidly evolving UX design best practices, consulting methodologies, and emerging technologies like AI.

• Client-Specific Environments: Adapting design approaches to the unique systems, cultures, and challenges of diverse Fortune 500 and high-growth clients.

Learning & Development Opportunities:

• AI & Emerging Tech: Opportunity to deepen expertise in designing for AI-driven workflows and other advanced technologies.

• Industry Specialization: Develop deep knowledge in specific client industries (e.g., financial services, pharmaceuticals) to become a subject matter expert.

• Consulting Skills: Enhance leadership, client management, and business development skills through hands-on project experience and firm-provided training.

• Process Optimization Frameworks: Gain exposure to and mastery of various business process management and transformation frameworks.

• Mentorship & Leadership: Benefit from direct access to leadership for guidance and explore opportunities for mentoring junior consultants.

📝 Enhancement Note: The primary challenge will be the complex interplay between user experience, business process, and technical integration, especially with AI. Growth will come from mastering this complexity, developing deep client advisory skills, and potentially specializing in high-demand areas like AI-driven operations design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you transformed a complex, fragmented business requirement into a structured, actionable design. What was your process, and what tools did you use?" (Focus on methodology, Figma Make/Miro usage, and rationale.)

• "How do you approach identifying process gaps and inefficiencies? Provide an example." (Highlight analytical skills and problem-solving approach.)

• "Walk us through a challenging stakeholder alignment situation you managed. How did you achieve consensus?" (Assess collaboration and communication skills.)

• "How do you ensure your UX/UI designs are technically feasible and ready for integration, particularly with AI tools?" (Focus on understanding technical constraints and designing for automation.)

Company & Culture Questions:

• "What appeals to you about CompassX's consulting model and culture?" (Demonstrate research and alignment with boutique firm values.)

• "How do you see yourself contributing to a 'human-centered structurer of complexity'?" (Connect your skills to the role's core purpose.)

Portfolio Presentation Strategy:

• Structure is Key: For each case study, clearly outline the Problem, Your Role, Process, Solution, and Outcome/Impact.

• Show, Don't Just Tell: Use visuals effectively from your Figma Make work to illustrate your design process and final outputs.

• Articulate Your 'Why': Be ready to explain the rationale behind every design decision, linking it back to business objectives and user needs.

• Highlight Implementation Readiness: Emphasize how your designs are structured for downstream integration and use by AI or other systems.

• Be Concise and Engaging: Practice your presentation to be clear, impactful, and within a reasonable timeframe.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of creative design thinking and structured operational analysis. Candidates must be prepared to articulate their process, defend their design choices, and showcase their ability to deliver solutions that are not only user-friendly but also technically sound and ready for implementation, especially in the context of AI integration.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Lever link.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience in UX/UI design, process mapping, workflow design, and proficiency with Figma Make and Miro, especially for enterprise-level operational challenges.

• Resume Optimization: Clearly articulate achievements using action verbs and quantifiable results related to process improvement, efficiency gains, and successful design implementations. Incorporate keywords such as "Solution Design," "Process Mapping," "Workflow Optimization," "Figma Make," "AI Integration," and "Stakeholder Management."

• Interview Preparation: Practice articulating your design process, problem-solving methodologies, and client collaboration experiences. Prepare to walk through specific case studies from your portfolio, focusing on how you created "implementation-ready" designs.

• Company Research: Understand CompassX Group's mission, values, and service offerings, particularly their focus on enterprise transformations and leveraging technology for operational efficiency. Be ready to discuss how your skills and experience align with their client success model.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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