Lead UX Designer

📍 Job Overview

Job Title: Lead UX Designer

Company: Henry Schein

Location: AR Remote, USA

Job Type: FULL_TIME

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-02-26

Experience Level: 8-10 years

Remote Status: Fully Remote

🚀 Role Summary

• Co-lead and set the UX design direction for Dentrix Ascend, a flagship Practice Management System.

• Drive the creation of cohesive, high-impact user experiences for a complex B2B SaaS platform, emphasizing user-centered design principles and robust systems thinking.

• Lead the end-to-end design process, from problem framing and concept exploration through high-fidelity UI and detailed design specifications.

• Collaborate closely with Product Management and Engineering to shape product strategy, prioritize opportunities, and deliver solutions that balance user needs, business goals, and technical constraints.

• Champion user-centered design throughout the organization and mentor other designers to elevate the overall maturity of the design practice.

📝 Enhancement Note: This role is a senior-level UX Design position with significant leadership responsibilities, focusing on a critical B2B SaaS product. The emphasis on "co-leading" and "setting design direction" indicates a strategic influence beyond typical individual contributor roles. The requirement for a portfolio is standard for design roles but particularly crucial here for demonstrating experience with complex platforms.

📈 Primary Responsibilities

• Provide strategic design leadership and co-ownership for the UX strategy and execution of a large-scale, complex B2B SaaS platform (Dentrix Ascend).

• Deeply understand customer needs, workflows, pain points, and behaviors through qualitative research, user interviews, and usability testing to champion user-centered design.

• Lead the entire design process, encompassing problem definition, concept ideation, prototyping, creating high-fidelity user interfaces, and developing detailed design specifications.

• Collaborate intimately with Product Managers and Engineering leads to influence product strategy, identify key opportunities, and deliver user-centric solutions that align with business objectives and technical limitations.

• Facilitate clear communication of design rationale, trade-offs, and vision to diverse stakeholders, including technical and non-technical teams, to drive cross-functional alignment.

• Identify and integrate user research needs into the product roadmap, ensuring that synthesized insights translate into actionable design improvements.

• Organize and lead design thinking workshops, design critiques, and retrospectives to foster collaboration, encourage innovation, and drive continuous improvement within the design process.

• Contribute to and evolve the existing design systems, interaction patterns, and established standards to ensure consistency, scalability, and high quality across the entire product suite.

• Mentor and coach junior designers and other team members, offering constructive feedback, guidance, and support to foster their professional growth in craft, confidence, and overall impact.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design work and strategic leadership, emphasizing customer empathy, cross-functional collaboration, and contribution to design systems. The focus on "co-ownership" and "driving alignment" suggests a proactive and influential role within product development.

🎓 Skills & Qualifications

Education:

Experience:

• 8-10 years of progressive experience in designing and delivering high-quality B2B or enterprise software products, with a demonstrated track record of increasing ownership and influence.

Required Skills:

• Demonstrated ability to design and scale end-to-end user experiences within complex systems and intricate workflows.

• Excellent product thinking capabilities, with a strong aptitude for balancing user needs, business objectives, and technical realities.

• A customer-first mindset and a genuine passion for direct user engagement to validate assumptions and achieve impactful outcomes.

• Proven experience operating effectively as a design leader, capable of setting strategic direction, influencing stakeholders, and elevating the overall standard of design quality.

• Collaborative approach with extensive experience working closely and effectively with Product Management and Engineering partners.

• Solid understanding of modern web and native application design principles.

• Working knowledge of fundamental web technologies including HTML, CSS, and JavaScript.

• Proficiency in industry-standard design and collaboration tools, specifically Figma and FigJam.

Preferred Skills:

• Experience within the medical or dental industry, bringing valuable domain-specific insights.

📝 Enhancement Note: The experience requirement (8-10 years) positions this as a senior or lead role. The emphasis on B2B/enterprise software and complex systems is critical. Proficiency in Figma and FigJam is explicitly required, indicating the primary toolset. Experience in the dental industry is a plus, suggesting domain knowledge is beneficial but not mandatory.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating end-to-end UX design experience for complex B2B/enterprise software platforms.

• Case studies that clearly articulate the problem space, your role, the design process undertaken, key decisions, and measurable outcomes or impact.

• Examples showcasing your ability to handle ambiguity, translate complex workflows into intuitive solutions, and contribute to design systems.

• Evidence of your leadership in design, including strategic contributions, stakeholder influence, and mentoring activities.

Process Documentation:

• Showcasing your approach to user research methodologies, including qualitative methods like interviews and usability testing.

• Examples of how you document and communicate design decisions, rationale, and specifications to engineering and product teams.

• Demonstrations of your involvement in or leadership of design thinking workshops, critiques, and iterative design processes.

• Evidence of contributions to or creation of design systems, interaction patterns, and style guides.

📝 Enhancement Note: A strong portfolio is mandatory. The emphasis should be on demonstrating experience with complex B2B SaaS products, end-to-end design processes, and leadership capabilities. Case studies must highlight problem-solving, collaboration, and impact, particularly within intricate systems.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Medical, Dental, and Vision Coverage

• 401K Plan with Company Match

• Paid Time Off (PTO)

• Paid Parental Leave

• Short Term Disability

• Work Life Assistance Program

• Health Savings Accounts (HSAs)

• Flexible Spending Accounts (FSAs)

• Education Benefits

• Worldwide Scholarship Program

Working Hours:

• Standard full-time work week, likely 40 hours, with flexibility often afforded to remote employees to manage their schedules effectively, provided core collaboration hours are met.

📝 Enhancement Note: Salary is estimated based on typical US market rates for a Lead UX Designer with the specified experience level and the remote work arrangement. The provided benefits package is comprehensive and includes standard offerings for full-time employees, with specific mentions of educational support and community engagement programs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Dental Software Solutions

Company Size: Large Enterprise (Henry Schein is a Fortune 500 company with over 20,000 employees globally, and Henry Schein ONE is a significant division within it.)

Founded: Henry Schein was founded in 1932. Henry Schein ONE was established more recently to focus on integrated technology solutions for dental practices.

Team Structure:

• The UX team for Dentrix Ascend likely operates within or in close proximity to the Product Management and Engineering departments for the platform.

• This Lead UX Designer will likely report to a Director or VP of Design/Product Experience, or potentially a senior Product leader, and will work directly with Product Managers and Engineering Leads for Dentrix Ascend.

Methodology:

• The team likely employs agile development methodologies, with UX integrated into sprint cycles.

• Emphasis is placed on user-centered design principles, data-driven decision-making (leveraging user research and analytics), and iterative design improvements.

• Design thinking workshops and collaborative problem-solving sessions are encouraged to foster innovation and alignment.

Company Website: https://www.henryschein.com/, https://henryscheinone.com/

📝 Enhancement Note: Henry Schein is a well-established global leader in healthcare solutions. Henry Schein ONE focuses specifically on technology for dental practices. The culture emphasizes care, respect, diversity, and individual contributions, aiming to foster a positive and innovative work environment. The size of the company suggests robust processes and significant resources, while the specific focus of Henry Schein ONE implies a dynamic, tech-driven division.

📈 Career & Growth Analysis

Operations Career Level: Lead UX Designer

This role represents a senior individual contributor or early-stage leadership position within the UX Design discipline. It signifies a move beyond solely executing design tasks to also influencing product strategy, mentoring junior team members, and contributing to the overall design practice's maturity. The scope includes ownership of significant product areas and a strategic impact on the user experience of a major B2B SaaS platform.

Reporting Structure:

The Lead UX Designer will likely report to a Director or VP of UX/Product Design, or potentially a senior Product Management leader. They will work daily in close partnership with Product Managers and Engineering Leads responsible for Dentrix Ascend. This structure facilitates close collaboration and alignment on product development.

Operations Impact:

The impact of this role is significant, directly influencing the usability, efficiency, and adoption of Dentrix Ascend, a core product for dental practices. By improving the user experience, this role contributes to:

• Increased customer satisfaction and retention.

• Enhanced operational efficiency for dental practices using the software.

• Streamlined workflows and reduced training/support costs.

• A stronger competitive position for Dentrix Ascend in the market.

Growth Opportunities:

• Specialization: Deepen expertise in B2B SaaS design, complex enterprise systems, or specific areas of dental practice management.

• Leadership: Progress to a Senior UX Designer, Principal UX Designer, or UX Manager role, with increased strategic influence and team management responsibilities.

• Cross-functional Impact: Expand influence across other Henry Schein ONE products or contribute to broader GTM strategy from a user experience perspective.

• Skill Development: Opportunities to lead design system initiatives, conduct advanced UX research, or explore product strategy further.

📝 Enhancement Note: This role is positioned as a leadership track for UX designers, offering opportunities to shape product direction and mentor others. The growth path is typical for senior design roles, moving towards more strategic, influential, and potentially managerial positions within a large organization.

🌐 Work Environment

Office Type: Fully Remote

Office Location(s): While the role is remote, it is based in the United States, with a specific mention of Arkansas for potential geographic alignment or tax purposes. This indicates the company operates within US labor laws and potentially has a primary operational presence or administrative hub in Arkansas.

Workspace Context:

• As a fully remote role, individuals will work from their home office environments.

• Collaboration will primarily occur through digital tools (e.g., video conferencing, Slack, Figma, FigJam) and potentially occasional virtual team events or meetings.

• The company culture aims to foster a supportive and collaborative remote environment, encouraging creativity and autonomy.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week) are expected.

• While remote, employees are generally expected to be available during core business hours for their respective time zones (likely EST/CST given the Arkansas mention) to facilitate collaboration with product and engineering teams. Flexibility in daily scheduling is often a benefit of remote work.

📝 Enhancement Note: The fully remote nature of the role is a key aspect. While based in the US, the mention of Arkansas might imply a preference for candidates within a specific time zone or state for administrative/legal reasons, though it's primarily a remote position. The work environment will be digitally collaborative.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Screening: Initial review of resumes and portfolios against the stated requirements. A link to your portfolio is essential for consideration.

2. Recruiter/Talent Acquisition Screen: A preliminary conversation to assess general fit, experience, and interest in the role and company.

3. Hiring Manager Interview: Deeper dive into your experience, design philosophy, leadership approach, and how you've handled complex B2B product challenges. Expect questions about your portfolio case studies.

4. Design Exercise/Portfolio Review: A more in-depth discussion of your portfolio, potentially involving a presentation of a key case study or a take-home design challenge focused on a similar problem space. This is where your problem-solving, systems thinking, and communication skills will be evaluated.

5. Cross-functional Stakeholder Interviews: Meetings with Product Managers, Engineering Leads, and potentially other designers or stakeholders to assess collaboration style, communication, and strategic thinking.

6. Final Interview/Offer: Possibly with a senior leader or executive, focusing on cultural fit and overall alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest B2B/enterprise SaaS projects that best showcase your skills in complex problem-solving, end-to-end design, and leadership.

• Tell a Story: For each case study, clearly articulate the problem, your specific role and contributions, the process you followed, key decisions and rationale, challenges overcome, and, most importantly, the impact and outcomes achieved (quantify where possible).

• Highlight Leadership: Emphasize instances where you influenced product direction, mentored designers, or drove design system improvements.

• Showcase Process: Detail your research methods, ideation techniques, prototyping skills, and how you collaborated with product and engineering.

• Design Craft: Ensure your visual design and interaction design examples are polished and demonstrate a high level of quality.

• Tool Proficiency: Briefly mention the tools used (Figma, FigJam, etc.) within the context of your projects.

Challenge Preparation:

• Understand B2B Complexity: Familiarize yourself with common challenges in enterprise software design, such as intricate workflows, diverse user roles, and integration needs.

• Practice Articulation: Be ready to clearly explain your design process, rationale, and trade-offs. Practice presenting your portfolio case studies concisely and compellingly.

• Emphasize Collaboration: Prepare examples of how you've worked effectively with product managers and engineers.

• Systems Thinking: Be ready to discuss how you approach designing for interconnected systems and maintain consistency.

📝 Enhancement Note: The interview process is structured to assess both design craft and leadership capabilities. The portfolio review is critical, and candidates should prepare to present detailed case studies that demonstrate their ability to tackle complex B2B challenges and influence product strategy.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, UI design, prototyping, and collaboration. Expect to use its advanced features for component creation and design system management.

• FigJam: Utilized for ideation, brainstorming, workshops, user flow mapping, and collaborative whiteboarding sessions.

• Prototyping Tools: While Figma has robust capabilities, familiarity with other prototyping tools might be beneficial.

Analytics & Reporting:

CRM & Automation:

• Not directly relevant to the UX Designer's core responsibilities, but understanding the context of how users interact with systems that might integrate with CRMs or business automation tools can provide valuable context.

📝 Enhancement Note: Figma and FigJam are explicitly required tools. Proficiency in these is non-negotiable. While not explicitly stated, an understanding of product analytics tools and how they inform design is highly beneficial for a strategic UX role.

👥 Team Culture & Values

Operations Values:

• Care & Respect: A foundational value, extending to how team members interact with each other and with customers. This translates to empathetic design and considerate collaboration.

• Creativity & Individuality: Encouraging unique viewpoints and autonomous contributions to foster innovation.

• User-Centricity: A deep commitment to understanding and serving customer needs, driving design decisions based on user insights.

• Collaboration: Working together across teams (Product, Engineering, UX) to achieve shared goals and deliver cohesive solutions.

• Continuous Improvement: Valuing feedback, learning from mistakes, and actively seeking ways to enhance processes and product quality.

Collaboration Style:

• Cross-functional Partnership: Expect close, integrated work with Product Managers and Engineers, involving regular communication, joint problem-solving, and shared ownership of product outcomes.

• Design Critiques & Feedback: A culture that embraces constructive criticism and peer feedback as a means to elevate design quality and foster learning.

• Open Communication: Encouraging transparent dialogue about design decisions, trade-offs, and challenges.

📝 Enhancement Note: The company culture emphasizes a supportive, respectful, and collaborative environment, with a strong focus on user needs and innovation. This suggests a workplace where designers are encouraged to be vocal, contribute ideas, and work closely with other disciplines.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Navigating and simplifying intricate workflows and technical constraints inherent in a large-scale B2B SaaS platform like Dentrix Ascend.

• Balancing Stakeholder Needs: Effectively managing competing priorities and perspectives from Product Management, Engineering, Sales, and end-users.

• Driving Design Maturity: Elevating the overall UX practice and ensuring user-centered design is consistently prioritized and executed across the product lifecycle.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote environment.

Learning & Development Opportunities:

• Leadership Development: Opportunities to hone leadership skills, mentor junior designers, and influence strategic product decisions.

• Industry Expertise: Gaining deep knowledge of the dental practice management software market and its unique user needs.

• Design System Advancement: Contributing to and potentially leading the evolution of comprehensive design systems for scalability and consistency.

• Cross-Disciplinary Learning: Working closely with experienced Product Managers and Engineers to understand technical and business aspects of software development.

📝 Enhancement Note: The primary challenges revolve around managing complexity in a B2B context and leading design initiatives within a large organization. Growth opportunities are centered on leadership, domain expertise, and contributing to foundational design assets like design systems.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to lead UX design for a complex B2B platform. What were the biggest challenges, and how did you overcome them?" (Focus on problem framing, process, stakeholder management, and outcomes.)

• "How do you approach balancing user needs, business goals, and technical constraints in your design process?" (Prepare examples of trade-offs and your decision-making framework.)

• "Walk me through a project from your portfolio where you significantly influenced product strategy or direction. What was your approach to gaining buy-in?" (Highlight strategic thinking, communication, and impact.)

Company & Culture Questions:

• "What interests you about Henry Schein ONE and the Dentrix Ascend platform specifically?" (Research the company's mission, the product's role in the dental industry, and Henry Schein ONE's vision.)

• "How do you foster collaboration with Product Managers and Engineering teams, especially in a remote setting?" (Provide examples of your collaborative techniques and communication strategies.)

Portfolio Presentation Strategy:

• Executive Summary: Start with a brief overview of your career and what you aim to showcase.

• Deep Dive on 1-2 Projects: Select projects that best align with the requirements (B2B, complex systems, leadership). For each:

  • Context: Briefly explain the product and its users.
  • Problem: Clearly state the user or business problem you were solving.
  • Your Role: Define your specific responsibilities and contributions.
  • Process: Detail your methodology (research, ideation, design, testing, iteration).
  • Solutions: Showcase key design artifacts (wireframes, mockups, prototypes) and explain your rationale.
  • Impact: Quantify results and lessons learned.

• Design System Experience: Dedicate a moment to discuss your involvement with design systems, showing examples if possible.

• Q&A Readiness: Be prepared for detailed questions about your decisions, processes, and collaboration.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, leadership, and problem-solving skills within a B2B SaaS context. The portfolio presentation is a critical component and should be meticulously planned to highlight relevant experience and impact.

📌 Application Steps

To apply for this Lead UX Designer position at Henry Schein:

• Submit your application through the provided Workday link, ensuring your resume and a link to your portfolio are included.

• Portfolio Customization: Tailor your portfolio to highlight 2-3 key B2B/enterprise SaaS projects that demonstrate your experience with complex workflows, end-to-end design processes, and leadership. Focus on showcasing strategic thinking and impactful outcomes.

• Resume Optimization: Ensure your resume clearly articulates your 8-10 years of experience, emphasizing B2B/enterprise software design, leadership responsibilities, and proficiency in Figma/FigJam. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on explaining your design process, rationale, and the impact of your work. Prepare to discuss your experience with design systems and cross-functional collaboration.

• Company Research: Understand Henry Schein ONE's mission, the Dentrix Ascend product's role in dental practice management, and the company's culture of care and respect. Be ready to articulate why you are a good fit for their specific environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.