Instructional Content Designer

📍 Job Overview

Job Title: Instructional Content Designer

Company: Ethixbase360

Location: Philippines (Remote)

Job Type: Full-time

Category: Content Development / Learning & Development Operations

Date Posted: 2026-02-04

Experience Level: Mid-level (3-5 years)

Remote Status: Remote Solely

🚀 Role Summary

• Content Lifecycle Management: Owns the end-to-end instructional content lifecycle, from intake and scripting to production, QA, and deployment, ensuring all materials are accurate, accessible, and client-ready. This is a critical aspect of GTM enablement and customer success operations.

• eLearning Module Development: Creates, scripts, structures, and edits high-quality eLearning modules focusing on critical compliance and policy areas like Human Rights, Cyber Security, and third-party risk management. This directly supports operational efficiency in compliance training.

• Content Adaptation & Customization: Tailors standard eLearning modules to meet specific client requirements and supports clients with content adaptations, demonstrating a key GTM support function.

• Tooling & Technology Integration: Utilizes content creation, management, and AI tooling to deliver engaging and scalable learning experiences, showcasing proficiency in modern operations technology stacks.

📝 Enhancement Note: This role, while titled "Instructional Content Designer," has significant operational implications within the Product and Technology team. It bridges the gap between complex compliance policies and scalable, engaging content delivery, directly impacting third-party risk management and client enablement. The emphasis on end-to-end content lifecycle management, client-specific tailoring, and AI tooling positions this as a role with strong operational responsibilities within a GTM context.

📈 Primary Responsibilities

• Content Creation & Production: Develop, script, structure, and edit high-quality eLearning modules, questionnaires, surveys, and policy attestations focusing on Human Rights, Cyber Security, Anti-Corruption, and broader third-party risk management themes.

• Content Conversion & Transformation: Convert policy documents, client materials, and subject matter expert (SME) inputs into engaging, accurate, and scalable learning content that aligns with Ethixbase360's brand and client needs.

• Client-Specific Content Tailoring: Adapt standard eLearning modules to meet specific client requirements and provide support for content adaptations, ensuring a personalized and effective learning experience.

• Technology Utilization: Leverage content creation, management, and AI tooling (e.g., Synthesia, Articulate 360) to efficiently produce and deliver high-quality content.

• Stakeholder Collaboration: Partner closely with Product Managers, internal/external SMEs, and cross-functional teams to refine and enhance learning content, questionnaires, and other engagement materials, ensuring alignment and accuracy.

• Content Management & Version Control: Establish and maintain robust version control practices for all course files, questionnaires, and engagement materials to ensure accuracy, auditability, and smooth deployment.

• Course Catalogue Expansion: Actively identify opportunities to build out and enhance the course catalogue, contributing to the broader third-party engagement offering.

• Process Improvement: Contribute new ideas and solutions for continuous process improvement within the content development workflow and contribute insights for team discussions.

• Remote Work Management: Work independently and effectively in a remote environment, managing deadlines, coordinating with cross-functional stakeholders, and demonstrating strong organizational skills.

• Project Management: Effectively manage timelines, stakeholders, and resources for content development projects, ensuring timely and successful delivery.

• Team Representation: Represent the team positively and transparently in all internal and external interactions, fostering strong relationships and trust.

📝 Enhancement Note: The responsibilities listed go beyond basic content creation. They emphasize the management of a full lifecycle, client-facing customization, process adherence (version control), and project management, all critical operational functions within a product and GTM context. The mention of "third-party resilience" and "third-party risk management" highlights the strategic operational impact of this role.

🎓 Skills & Qualifications

Education:

Experience:

• 3-5 years of hands-on experience creating, editing, and delivering digital eLearning and other engagement content.

• Demonstrated experience in managing the end-to-end content lifecycle (intake, scripting, production, QA, version control, deployment).

Required Skills:

• Instructional Design Expertise: Proven ability to design and develop engaging, effective, and scalable eLearning modules and digital learning content.

• Content Creation & Storytelling: Exceptional writing, content creation, storyboarding, and editing skills, with a talent for transforming complex information into clear, compelling narratives.

• Subject Matter Expertise Collaboration: Ability to research and collaborate effectively with Subject Matter Experts (SMEs) to ensure content accuracy and depth, particularly in compliance and policy areas.

• Project Management Fundamentals: Strong organizational skills and the ability to manage project timelines, resources, and stakeholder expectations effectively.

• Version Control Practices: Understanding and implementation of strong version control practices for content management and auditability.

• Business-Level English Proficiency: C1/C2 level English, both spoken and written, for clear communication with global stakeholders.

Preferred Skills:

• Authoring Tool Proficiency: Proficient with industry-standard authoring tools. Specific experience with Synthesia and/or Articulate 360 is highly regarded.

• Survey/Questionnaire Design: Prior experience in designing or developing surveys, exams, and/or questionnaires.

• Graphic Design & Video Editing: Exposure to graphic design or video editing tools and techniques.

• Compliance/Policy Content: Prior experience in designing or developing content related to compliance or policy matters.

📝 Enhancement Note: The emphasis on a portfolio, storytelling, SME collaboration, and proficiency with specific authoring tools points to a role that requires not just creative skills but also operational discipline and the ability to translate technical/policy information into actionable learning. The distinction between required and preferred skills highlights areas where candidates can differentiate themselves.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated eLearning Development: A strong portfolio showcasing real projects that demonstrate skills in creating effective, interactive, and scalable learning experiences. This should include examples of storyboards, scripts, and final eLearning modules.

• Content Transformation Examples: Evidence of transforming complex documents (e.g., policy guides, technical manuals) into accessible and engaging learning content.

• Client Adaptation Case Studies: Examples of how standard content was tailored to meet specific client needs or requirements, showcasing adaptability and client-centricity.

• Process & Workflow Documentation: While not explicitly required in the portfolio, candidates should be prepared to discuss their process for content creation, from initial brief to final deployment, including QA and version control methodologies.

Process Documentation:

• Content Intake & Analysis: Ability to document and articulate the process for receiving and analyzing content requirements from stakeholders and SMEs.

• Workflow Design & Optimization: Experience in designing efficient content development workflows and identifying opportunities for optimization and automation.

• Quality Assurance & Testing: Documented processes for ensuring content accuracy, accessibility, and functionality across different platforms and devices.

• Version Control & Deployment: Clear methods for managing content versions, tracking changes, and deploying finalized materials through relevant platforms.

📝 Enhancement Note: For instructional design roles, a portfolio is paramount. This section emphasizes that the portfolio should not just showcase finished products but also the candidate's process, adaptability, and ability to manage complexity – all key operational competencies. For operations roles, demonstrating an understanding of process documentation and workflow optimization is crucial.

💵 Compensation & Benefits

Salary Range:

• As this is a remote role based in the Philippines, typical mid-level Instructional Content Designer salaries can range from PHP 60,000 to PHP 120,000 per month, depending on experience, specific skills (e.g., Synthesia, Articulate 360 proficiency), and the company's compensation structure.

Benefits:

• Competitive Compensation: Offering competitive pay commensurate with experience and skills.

• Professional Atmosphere: A work environment that fosters professional development and growth.

• Collaborative & Inclusive Culture: Opportunities to work with advanced technology and talented individuals in an inclusive setting.

• Remote Work Flexibility: The inherent benefit of a fully remote position, allowing for work-life balance and reduced commute.

• Growth Opportunities: Potential for career advancement within the Product and Technology team.

• Health & Wellness: (Assumed, typical for full-time roles) Access to health benefits and other wellness programs.

• Information Security Focus: A company culture that prioritizes information security, contributing to a secure work environment.

Working Hours:

• 40 hours per week, typical for a full-time position.

• As a remote role with international stakeholders, flexibility may be required to accommodate different time zones for meetings and collaboration.

📝 Enhancement Note: Salary ranges for remote roles in specific countries require careful consideration of local market rates. The provided range is an estimation for a mid-level role in the Philippines. The benefits are inferred from the general description provided and common offerings for full-time remote positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Risk Management Technology / SaaS (Software as a Service)

Company Size: Ethixbase360 is likely a growing mid-sized company, indicated by the need for specialized roles within Product and Technology and a global team footprint.

Founded: (Not specified) - Information about the founding year and company history would provide context on the company's maturity and operational evolution.

Team Structure:

• Product Team Focus: The role sits within the Product Team, reporting to the Senior Product Manager (UK-based). This indicates a strong product-led approach to development.

• Cross-Functional Collaboration: Works alongside cross-functional teams across the Philippines, Malaysia, UK, Singapore, US, and other locations, emphasizing a global and diverse operational environment.

• Reporting Hierarchy: Reports directly to the Senior Product Manager, suggesting a clear reporting line and direct access to product strategy.

Methodology:

• Data-Driven Content: Emphasis on creating content that is "accurate" and supports "risk management," suggesting data integrity and evidence-based approaches are valued.

• Client-Centricity: Focus on tailoring content to "client specific requirements" and ensuring materials are "client ready," highlighting a strong customer success and GTM operational focus.

• Efficiency & Scalability: The use of "scalable learning experiences," "AI tooling," and "ever-growing course catalogue" points to a drive for efficiency and operational scalability.

• Ethical Focus: The company mission to "empower clients to be catalysts of ethical change" suggests a strong value system underpinning its operations.

Company Website: https://ethixbase360.com/

📝 Enhancement Note: Understanding the company's industry and team structure is crucial for operations professionals to gauge the scale of operations, potential for process maturity, and cross-functional dynamics. The global team structure implies a need for strong communication protocols and asynchronous collaboration skills.

📈 Career & Growth Analysis

Operations Career Level: Mid-level. This role is an individual contributor responsible for specialized content creation and management within the Product team. The scope involves direct ownership of the content lifecycle and collaboration with various internal and external stakeholders.

Reporting Structure: Reports directly to the Senior Product Manager. This provides a direct line of communication for strategic direction and feedback, crucial for aligning content development with product roadmaps and GTM objectives.

Operations Impact:

• Third-Party Resilience: The core function of the role is to create content that strengthens "third-party resilience," directly impacting the operational effectiveness of Ethixbase360's clients in managing their supply chains and partnerships.

• Client Enablement: By providing engaging and tailored learning materials, this role directly supports client onboarding, training, and ongoing engagement with the Ethixbase360 platform.

• Product Value Enhancement: High-quality, relevant content increases the perceived value and utility of the Ethixbase360 platform, contributing to customer retention and acquisition efforts.

• Compliance & Risk Mitigation: The content developed plays a vital role in helping clients manage compliance and mitigate third-party risks, a key operational outcome for their business.

Growth Opportunities:

• Specialization in Instructional Design: Deepen expertise in instructional design methodologies, learning technologies, and content production for risk and compliance domains.

• Product Development Contribution: Grow into a more senior role within the Product team, potentially taking on more complex product features or leading content strategy initiatives.

• Cross-Functional Expertise: Develop broader understanding of GTM, sales enablement, and customer success operations through close collaboration with other departments.

• Leadership Potential: With demonstrated success, opportunities to lead content projects, mentor junior designers, or evolve into a content lead role may arise.

• Technology Skill Advancement: Gain advanced proficiency with AI tooling, authoring software, and other technologies relevant to modern content operations.

📝 Enhancement Note: For operations roles, understanding the direct impact on the business (revenue, customer retention, operational efficiency) and the clear pathways for career progression is vital. This analysis connects the role's output to tangible business outcomes and outlines potential growth trajectories.

🌐 Work Environment

Office Type: Fully Remote. This indicates a distributed workforce model, relying heavily on digital collaboration tools and asynchronous communication.

Office Location(s): Primarily the Philippines, with a globally distributed team (Malaysia, UK, Singapore, US, etc.). This implies a diverse work environment with varied cultural and operational norms.

Workspace Context:

• Digital Collaboration Hub: The primary workspace is digital, requiring proficiency with tools like Slack, Microsoft Teams, Zoom, and project management software (e.g., Jira, Asana).

• Technology & Tools: Access to and effective utilization of content creation and management tools, including AI-powered platforms and authoring software like Synthesia and Articulate 360.

• Team Interaction: Collaboration occurs through virtual meetings, shared documents, and communication platforms, emphasizing clear, concise, and timely digital interactions.

• Independent Work: A significant portion of the role requires independent work, demanding self-discipline, time management, and proactive communication.

Work Schedule:

• Standard 40-hour work week.

• Flexibility is expected to accommodate cross-timezone collaboration with global teams. This might involve occasional early morning or late evening meetings.

📝 Enhancement Note: The remote nature and global distribution of the team are key environmental factors for operations professionals. This section highlights the reliance on digital tools and the need for strong self-management and communication skills in such a setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of resume and portfolio, followed by a brief call with HR or a recruiter to assess basic qualifications and cultural fit.

• Skills Assessment/Portfolio Review: A significant part of the process will involve a deep dive into the candidate's portfolio. Expect to walk through specific projects, discussing your design process, rationale, challenges faced, and outcomes achieved.

• Technical/Practical Exercise: Candidates may be given a task to create a short piece of content or storyboard a scenario, demonstrating their skills in real-time or as a take-home assignment.

• Hiring Manager Interview: A discussion with the Senior Product Manager focusing on your experience, approach to instructional design, understanding of compliance/risk topics, and how you collaborate with SMEs and stakeholders.

• Cross-Functional Team Interview: An opportunity to meet with potential colleagues from Product, Technology, or other departments to assess team fit and collaborative capabilities.

• Final Interview: Potentially with a higher-level manager or executive to finalize the decision.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest, most relevant projects that showcase a range of skills (e.g., eLearning, scripting, survey design, content transformation).

• Focus on Process & Impact: For each project, clearly articulate the problem, your role, your design process, the tools used, the challenges encountered, and the measurable outcomes or impact. Use the STAR method (Situation, Task, Action, Result) for clear storytelling.

• Highlight Operations Alignment: Emphasize projects where you managed the content lifecycle, improved efficiency, collaborated effectively with SMEs, or adapted content for specific client needs.

• Showcase Tool Proficiency: Be ready to discuss your experience with specific authoring tools, AI technologies, and any other relevant software.

• Prepare for Technical Questions: Anticipate questions about your understanding of adult learning principles, accessibility standards (WCAG), and best practices in eLearning design.

• Demonstrate Research Skills: Be prepared to discuss how you approach researching and understanding complex subject matter, especially in compliance and policy areas.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, ensure you fully understand the brief, the target audience, and the learning objectives.

• Prioritize Clarity & Engagement: Focus on creating clear, concise, and engaging content that effectively communicates the required information.

• Structure Your Work: Organize your output logically, whether it's a storyboard, script, or a short module, with clear headings and sections.

• Articulate Your Decisions: Be ready to explain the rationale behind your design choices, trade-offs made, and why you chose specific approaches or tools.

• Time Management: If it's a timed exercise, practice managing your time effectively to deliver a complete and polished output.

📝 Enhancement Note: Operations roles often involve practical assessments or case studies. This section provides actionable advice on preparing a portfolio and handling interview challenges, focusing on demonstrating process, impact, and operational thinking. The emphasis on "reasoning behind choices," "trade-offs," and "real situations" directly echoes the prompt's note about interview discussions.

🛠 Tools & Technology Stack

Primary Tools:

• Content Authoring Tools: Proficiency with tools like Articulate 360 (Storyline, Rise) is highly regarded. Experience with Synthesia for AI-driven video creation is a significant plus. Candidates should be prepared to discuss their experience with other authoring tools.

• AI Tooling: Experience leveraging AI tools for content creation, editing, or enhancement is explicitly mentioned and expected.

• Content Management Systems (CMS): Familiarity with systems for organizing, storing, and managing digital content.

• Learning Management Systems (LMS): Understanding of how eLearning modules are deployed and tracked within an LMS environment.

Analytics & Reporting:

• Learning Analytics: Ability to interpret basic data from eLearning modules (e.g., completion rates, quiz scores) to assess engagement and learning effectiveness.

• Reporting Tools: Experience with tools that can generate reports on content usage and performance.

CRM & Automation:

• While not directly involved in CRM management, an understanding of how content might integrate with customer success platforms or sales enablement tools could be beneficial.

• Workflow Automation: Familiarity with tools or concepts related to automating content production or distribution workflows.

Collaboration & Project Management:

• Communication Platforms: Slack, Microsoft Teams.

• Video Conferencing: Zoom, Google Meet.

• Project Management Software: Jira, Asana, Trello, or similar tools for tracking tasks, timelines, and project progress.

• Document Collaboration: Google Workspace (Docs, Sheets, Slides), Microsoft Office Suite.

📝 Enhancement Note: For operations roles, understanding the technology stack is crucial. This section details the expected tools, highlighting both core authoring software and the growing importance of AI and collaboration platforms in modern content operations.

👥 Team Culture & Values

Operations Values:

• Accuracy & Quality: A strong commitment to producing accurate, high-quality content that meets client and compliance standards.

• Efficiency & Scalability: A drive to find efficient workflows and create scalable solutions that can be reused and adapted, reflecting operational excellence.

• Collaboration & Transparency: Valuing open communication and teamwork across global, cross-functional teams. Being "positive and transparent in internal and external interactions."

• Continuous Improvement: Actively seeking opportunities for process improvement and contributing new ideas.

• Ethical Impact: A dedication to the company's mission of empowering ethical change and delivering better outcomes through risk management.

Collaboration Style:

• Remote-First: Primarily asynchronous communication supplemented by scheduled virtual meetings. Requires clear, concise written communication and proactive engagement.

• Cross-Functional Integration: Working closely with Product Managers, SMEs, and potentially other teams (e.g., Sales Enablement, Customer Success) to ensure content aligns with broader business objectives.

• Feedback-Driven: Openness to receiving and providing constructive feedback to improve content and processes.

• Independent Contribution: While collaborative, the role requires significant independent work and self-management.

📝 Enhancement Note: Understanding the company's values and how they translate into daily operations is key for cultural fit. This section extrapolates these values and collaboration styles relevant to an operations professional in a remote, global team.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Information: The primary challenge is converting dense, technical, or legalistic compliance and policy information into easily understandable and engaging learning content.

• Balancing Client Needs vs. Standardization: Effectively tailoring content for specific clients while maintaining consistency, scalability, and adherence to brand guidelines.

• Remote Collaboration Dynamics: Navigating communication and coordination across multiple time zones and diverse cultural backgrounds within a distributed team.

• Keeping Pace with Technology: Continuously learning and adapting to new content creation tools, AI technologies, and eLearning best practices.

• Managing Content Lifecycle: Ensuring rigorous version control and quality assurance across a growing library of content.

Learning & Development Opportunities:

• Advanced Instructional Design: Opportunities to deepen expertise in adult learning theory, UDL (Universal Design for Learning), and advanced eLearning design techniques.

• Technology & AI Proficiency: Becoming an expert in AI-powered content creation tools like Synthesia and advanced features of authoring suites.

• Subject Matter Expertise: Gaining in-depth knowledge of critical compliance areas (Human Rights, Cyber Security, Anti-Corruption) through content development.

• Product Development Insights: Understanding product roadmaps, user needs, and the strategic direction of the Ethixbase360 platform.

• Career Progression: Potential to move into senior design roles, content strategy, or product management within the organization.

📝 Enhancement Note: Identifying potential challenges and understanding the corresponding growth opportunities helps candidates assess their fit and development potential within the role and company. This section frames these as opportunities for skill enhancement and career advancement.

💡 Interview Preparation

Strategy Questions:

• Content Development Process: "Walk me through your process for developing an eLearning module from initial concept to final deployment. What are the key stages, and how do you ensure quality and client readiness?" (Focus on your end-to-end lifecycle management, QA, and version control.)

• Handling Complex Subjects: "Describe a time you had to translate a highly technical or complex policy document into engaging learning content. What was your approach, and what were the results?" (Highlight your research, storytelling, and simplification skills.)

• Client Customization: "How do you approach tailoring standard content to meet specific client requirements while maintaining efficiency and brand consistency?" (Emphasize your client-centricity and adaptability.)

• Tooling & Innovation: "What are your thoughts on using AI tools like Synthesia in instructional design? Describe a scenario where you've used or would use such tools to enhance content creation." (Showcase your forward-thinking approach and technical aptitude.)

• Collaboration & SMEs: "How do you effectively collaborate with Subject Matter Experts who may have different communication styles or levels of technical expertise?" (Focus on your communication, active listening, and relationship-building skills.)

Company & Culture Questions:

• "What interests you about Ethixbase360 and our mission to empower ethical change?" (Research the company's values, mission, and recent news.)

• "How do you see your role contributing to third-party resilience and risk management for our clients?" (Connect your skills to the company's core value proposition.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly state the objective, your role, the process, the tools used, challenges, and the outcome/impact.

• Quantify Where Possible: Use metrics to demonstrate the effectiveness of your work (e.g., "improved quiz scores by X%," "reduced development time by Y% through process optimization").

• Be Prepared for Deep Dives: Expect questions about specific design choices, trade-offs you made, and how you handled feedback or revisions.

• Showcase Adaptability: Highlight examples where you had to adapt your approach based on client needs, SME input, or technical constraints.

• Demonstrate Process: Be ready to discuss your workflow, version control methods, and quality assurance procedures.

Challenge Preparation:

• Focus on Clarity and Engagement: If given a practical exercise, prioritize clear communication, logical flow, and an engaging presentation of information.

• Articulate Your Rationale: Be prepared to explain every decision you make, from content structure to visual design.

• Manage Your Time: Practice delivering within a set timeframe, ensuring you can complete the task to a high standard.

📝 Enhancement Note: Interview preparation for operations-focused roles often involves demonstrating practical problem-solving, process thinking, and the ability to articulate complex strategies and outcomes. This section provides tailored advice based on the role's responsibilities and the company's stated interview focus.

📌 Application Steps

To apply for this Instructional Content Designer position:

• Submit your application through the provided BambooHR link: https://ethixbase360.bamboohr.com/careers/94

• Portfolio Customization: Ensure your portfolio is up-to-date and prominently features projects that demonstrate your end-to-end content lifecycle management, ability to transform complex information, and experience with eLearning development. Tailor your portfolio to highlight relevant compliance or policy content examples if possible.

• Resume Optimization: Clearly articulate your 3-5 years of experience in instructional design and content creation. Use keywords from the job description such as "eLearning," "storyboarding," "version control," "AI tooling," and "compliance." Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, discussing your portfolio projects using the STAR method, and preparing answers to potential strategy and behavioral questions. Be ready to discuss your experience with remote work and cross-functional collaboration.

• Company Research: Familiarize yourself with Ethixbase360's mission, values, and the importance of third-party risk management in their industry. Understand their commitment to ethical change, as this will inform your responses and demonstrate your alignment with their culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.