Graphic Designer (Maternity Leave Contract)

📍 Job Overview

Job Title: Graphic Designer (Maternity Leave Contract) Company: TapMango Location: Toronto, Ontario, Canada Job Type: Full-Time Contract Category: Marketing Operations / Creative Operations Date Posted: August 11, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: Fully Remote

🚀 Role Summary

• This role is crucial for creating compelling visual assets that enhance TapMango's brand presence across all digital and print touchpoints, supporting marketing campaigns and product development.
• The Graphic Designer will be instrumental in ensuring brand consistency and elevating the user experience through high-quality UI/UX and visual design, particularly within the Figma ecosystem.
• A key aspect of this position involves acting as the primary liaison with print vendors, managing the end-to-end process for physical marketing materials and product elements.
• The role requires active collaboration with cross-functional teams, including Product, Marketing, and Customer Success, to translate business objectives into effective visual communication strategies.

📝 Enhancement Note: The "Maternity Leave Contract" designation indicates a temporary, fixed-term engagement, likely for a duration of 12 months as specified. This role is ideal for a designer seeking a focused project with a strong emphasis on UI/UX and brand consistency in a tech environment.

📈 Primary Responsibilities

• Design and refine graphics for merchant key tags, tablets, and mobile applications, ensuring alignment with diverse customer branding requirements.
• Create visually engaging graphics for promotional materials, the company website, social media channels, and sales collateral to support lead generation and brand awareness initiatives.
• Lead design efforts for web and mobile products, contributing to an exceptional user experience and intuitive interface design.
• Act as the main liaison between TapMango and third-party print material vendors, managing specifications, proofs, and production timelines.
• Maintain and uphold TapMango’s brand guidelines across all design work, ensuring visual consistency and brand integrity across all platforms and materials.
• Collaborate with development, customer success, and marketing teams to understand design requirements and deliver impactful visual solutions that meet business objectives.
• Support the customization, submission, and updates of mobile applications, ensuring seamless integration of design elements.
• Identify opportunities to improve design concepts, tools, and workflows to enhance efficiency and creative output within the design function.
• Train new hires on design processes, tools, and best practices, contributing to team knowledge sharing and operational excellence.
• Conceptualize and execute designs for both digital (web, mobile, social) and print mediums, demonstrating versatility and adaptability.
• Partner with the product team on UI-related feature development, contributing to the visual design and user experience of new product enhancements.

📝 Enhancement Note: The responsibilities highlight a blend of traditional graphic design, UI/UX design for digital products, and project management for print materials. The emphasis on Figma and mobile app design indicates a modern, digital-first approach within the role.

🎓 Skills & Qualifications

Education: While a formal degree in Graphic Design or a related field is often preferred in the industry, TapMango values practical experience and a strong portfolio showcasing design proficiency. Candidates with a Bachelor's degree in Graphic Design, Fine Arts, or a related discipline will be considered.

Experience: 3+ years of professional graphic design experience, with a significant focus on web and mobile product design, demonstrating a strong understanding of user-centered design principles and digital interfaces. Experience working with brand guidelines and maintaining visual consistency across multiple mediums is essential.

Required Skills:

• Proven mastery of Figma, including advanced prototyping, component libraries, and collaborative design workflows.
• Proficiency in Adobe Illustrator and Adobe Photoshop for creating and editing vector and raster graphics.
• Strong portfolio showcasing creativity, versatility, and attention to detail in both UI/UX and visual design across digital and print mediums.
• Excellent communication skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams.
• Experience working with print vendors and understanding of print production requirements, including file preparation and color management.
• Strong organizational skills and the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.

Preferred Skills:

• Proficiency in Adobe After Effects or other motion graphics tools for creating dynamic visual content.
• Experience developing and maintaining design systems for consistent and scalable product design.
• Familiarity with customer loyalty platforms or SaaS product design.
• Understanding of marketing automation and campaign design principles.

📝 Enhancement Note: The emphasis on Figma mastery suggests this tool is central to TapMango's design operations. A strong portfolio is paramount, as it will serve as the primary evidence of the candidate's skills and ability to meet the role's diverse design demands.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a range of graphic design projects, with a strong emphasis on UI/UX design for web and mobile applications.
• Showcase projects that highlight your ability to work with brand guidelines and maintain visual consistency across different platforms.
• Include examples of digital assets for marketing campaigns, social media, and web content.
• Provide case studies or detailed project descriptions that explain your design process, problem-solving approach, and the impact of your design solutions.
• Demonstrate proficiency in Figma, including examples of interactive prototypes, component libraries, or design system contributions.

Process Documentation:

• While formal process documentation is not explicitly requested, candidates should be prepared to discuss their design workflows, including:
• How they approach project briefs and gather design requirements from stakeholders.
• Their process for iterating on designs based on feedback.
• Methods for ensuring brand consistency and adherence to guidelines.
• Their workflow for collaborating with developers and print vendors.
• Strategies for managing project timelines and deliverables.

📝 Enhancement Note: The portfolio is the most critical component for assessing qualifications. Candidates should curate their submissions to clearly demonstrate mastery of Figma, UI/UX design principles, and brand application, as these are explicitly called out as key requirements.

💵 Compensation & Benefits

Salary Range: For a Graphic Designer with 3+ years of experience in Toronto, Ontario, Canada, a competitive salary range for a contract position of this nature would typically fall between CAD $50,000 and CAD $70,000 annually, prorated for the contract duration. This estimate is based on industry benchmarks for contract graphic design roles in a major Canadian city, considering the required skills in Figma and UI/UX.

Benefits:

• Generous time-off plan (specifics may vary for contract roles, but generally includes paid vacation and holidays).
• Fully remote work, offering flexibility and work-life balance.
• Continuous virtual coaching and support to foster professional development.
• Comprehensive health benefits (details to be confirmed for contract employees).
• Subsidized gym membership, promoting employee well-being.
• Performance recognition programs, acknowledging contributions and achievements.

Working Hours: The role is full-time, typically approximating 40 hours per week. While fully remote, candidates are expected to be available during standard business hours for the Toronto region (America/Toronto timezone) to facilitate collaboration with the team.

📝 Enhancement Note: The salary range is an estimate for a contract role and may vary based on the candidate's specific experience, the exact duration of the contract, and negotiation. Benefits are typical for full-time employees and should be confirmed for this contract position.

🎯 Team & Company Context

🏢 Company Culture

Industry: TapMango operates within the technology sector, specifically in customer engagement and loyalty platforms. This sector is characterized by rapid innovation, a focus on user experience, and a data-driven approach to business growth. Company Size: TapMango appears to be a growing mid-sized company, likely employing between 50-200 individuals. This size often fosters a dynamic environment where employees can have a significant impact and work cross-functionally. Founded: Founded in 2013, TapMango has a decade of experience in the market, suggesting a stable yet evolving company culture that balances established practices with a drive for innovation.

Team Structure:

• The Graphic Designer will likely be part of the Marketing or Product team, reporting to a Marketing Manager or Head of Product/Design.
• The team structure likely involves close collaboration with marketing specialists, product managers, developers, and customer success representatives.
• Cross-functional collaboration is a key aspect, as the designer will support various departments with their visual needs.

Methodology:

• TapMango's approach is likely data-driven, with a focus on customer engagement metrics and ROI for their loyalty platform.
• Their design methodology will emphasize user-centricity, aiming to create intuitive and effective interfaces for both merchants and end-customers.
• Workflow optimization is important, as evidenced by the need for efficient design processes and tool utilization (e.g., Figma).

Company Website: http://www.tapmango.com

📝 Enhancement Note: The company's focus on empowering local businesses suggests a mission-driven culture. The mid-size nature implies opportunities for direct impact and visibility, while the tech industry context points to a fast-paced and innovative work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level, suitable for designers with 2-5 years of experience. It offers a chance to deepen expertise in UI/UX design, brand management, and cross-functional collaboration within a tech company.

Reporting Structure: The Graphic Designer will likely report to a Marketing Lead, Creative Director, or Product Manager. They will collaborate closely with various departments, including marketing, product development, and customer success.

Operations Impact: The Graphic Designer's work directly impacts the company's brand perception, product usability, and marketing effectiveness. High-quality visuals can drive customer engagement, improve conversion rates, and enhance the overall user experience, contributing to revenue growth and customer retention.

Growth Opportunities:

• For this contract role, growth opportunities might be focused on skill enhancement within the specific project duration. This includes mastering advanced Figma features, refining UI/UX skills for SaaS products, and gaining experience in cross-functional team collaboration within a tech environment.
• Should the contract lead to a permanent position, there would be opportunities to grow into senior design roles, specialize in UI/UX, or move into design leadership.
• Continuous learning is encouraged through virtual coaching and potential exposure to industry best practices.

📝 Enhancement Note: While this is a contract position, it provides a valuable opportunity to gain experience with a specific technology stack (Figma) and within a SaaS customer engagement platform, which can be a stepping stone for future roles in the tech industry.

🌐 Work Environment

Office Type: The company offers a fully remote work environment, meaning there is no physical office requirement for this role. This provides maximum flexibility for employees to work from their preferred location.

Office Location(s): While the job is posted in Toronto, the "Fully Remote" designation combined with the ai_remote_location indicating Canada and the United States suggests that candidates within these regions are eligible.

Workspace Context:

• Employees are expected to have a suitable home office setup to perform their duties effectively.
• The remote structure emphasizes asynchronous communication and self-management, requiring strong organizational skills and proactive engagement.
• Opportunities for virtual collaboration with team members will be facilitated through various digital communication tools.

Work Schedule: The standard work schedule is full-time (approximately 40 hours per week). While remote, adherence to core working hours within the America/Toronto timezone is expected for seamless team collaboration and effective project management.

📝 Enhancement Note: The fully remote nature of the role is a significant benefit for work-life balance and flexibility. Candidates should be comfortable working independently and managing their time effectively in a distributed team setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess basic qualifications and design experience.
• Portfolio Review & Discussion: A dedicated session to walk through your portfolio, discuss your design process, and evaluate your expertise in Figma, UI/UX, and brand application. Be prepared to articulate the rationale behind your design choices and the impact of your work.
• Cross-functional Interview: An interview with team members from marketing, product, or development to assess collaboration skills, communication style, and cultural fit. You may be asked to discuss how you've worked with other departments in the past.
• Skills Assessment/Challenge: Potentially a small design task or a discussion about how you would approach a specific design problem relevant to TapMango's products or marketing efforts.
• Final Interview: A concluding discussion with a hiring manager or senior leader to finalize details and assess overall suitability.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your skills in UI/UX, brand consistency, and Figma proficiency.
• Tell a Story: For each project, clearly articulate the challenge, your role, the process you followed, the tools you used (especially Figma), and the outcome or impact of your design.
• Highlight Figma Mastery: Ensure your portfolio includes examples that demonstrate advanced Figma usage, such as interactive prototypes, component libraries, or design system elements.
• Showcase Brand Application: Include examples where you've successfully applied or adapted brand guidelines to various design outputs.
• Quantify Impact: If possible, provide metrics or data that illustrate the success of your designs (e.g., improved conversion rates, increased engagement).

Challenge Preparation:

• Familiarize yourself with TapMango's platform and the types of visual assets they produce.
• Be ready to discuss common design challenges in SaaS products and how you would approach them.
• Prepare to articulate your understanding of user-centered design principles and how they apply to TapMango's customer engagement goals.
• Practice explaining your design process concisely and effectively.

📝 Enhancement Note: The portfolio review is critical. Candidates should be prepared to not only show their work but also to discuss the strategic thinking, problem-solving, and technical skills behind each piece, with a particular emphasis on Figma.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI/UX design, prototyping, collaboration, and potentially design system management. Mastery is a key requirement.
• Adobe Illustrator: Used for creating vector graphics, logos, icons, and other scalable visual assets.
• Adobe Photoshop: Utilized for image editing, manipulation, creating digital graphics, and preparing assets for web and print.

Analytics & Reporting:

• While not a primary focus for this role, an understanding of how design impacts user engagement metrics will be beneficial. Familiarity with analytics platforms like Google Analytics or product analytics tools might be a plus.

CRM & Automation:

• Experience with CRM systems or marketing automation tools is not directly required but understanding how design assets integrate into marketing campaigns or customer journeys could be advantageous.

📝 Enhancement Note: Figma is clearly the central design tool for this role. Candidates should be prepared to demonstrate advanced proficiency in Figma, as it will be used extensively for UI/UX design and collaboration.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value is empowering businesses and enhancing customer experiences, which translates to designs that are intuitive and user-friendly.
• Innovation & Quality: TapMango strives for high-quality customer engagement platforms, suggesting a commitment to design excellence and continuous improvement in their product and marketing materials.
• Collaboration: The role requires close work with various teams, emphasizing the importance of teamwork, open communication, and shared problem-solving.
• Efficiency: As a tech company, there's an implicit value placed on efficient workflows and effective tool utilization to achieve business goals.

Collaboration Style:

• Expect a collaborative environment where designers work closely with product managers, marketers, and developers to achieve shared objectives.
• Communication is likely to be a mix of synchronous (meetings, chat) and asynchronous (email, project management tools) methods, common in remote settings.
• Feedback is expected to be constructive, with an emphasis on improving designs and achieving the best possible outcomes for the business and its users.

📝 Enhancement Note: The company's mission to support local businesses likely fosters a culture of purpose and community impact. The collaborative nature of the role means strong interpersonal and communication skills are as important as technical design abilities.

⚡ Challenges & Growth Opportunities

Challenges:

• Maternity Leave Contract: The primary challenge is the fixed-term nature of the role, requiring adaptability and the ability to onboard quickly to contribute effectively within the contract period.
• Cross-Functional Demands: Balancing the design needs of multiple departments (marketing, product, sales) simultaneously can be demanding.
• Brand Consistency: Maintaining brand integrity across diverse customer branding requirements for key tags, tablets, and mobile apps requires meticulous attention to detail and strong brand guideline adherence.
• Remote Collaboration: Effectively collaborating and communicating design ideas and feedback within a fully remote team environment requires proactive engagement and strong digital communication skills.

Learning & Development Opportunities:

• Figma Mastery: Deepen expertise in advanced Figma features, including complex prototyping, design system development, and collaborative workflows.
• UI/UX for SaaS: Gain practical experience in designing user interfaces for software-as-a-service products, understanding user flows and interaction design within a tech context.
• Cross-functional Exposure: Learn to effectively communicate design requirements and outcomes to non-design stakeholders, enhancing business acumen.
• Print Production Knowledge: Develop a better understanding of print vendor management and the technicalities of print production.

📝 Enhancement Note: This contract role is an excellent opportunity to hone specific, in-demand design skills, particularly in Figma and UI/UX for the tech industry, which can significantly boost a designer's resume and future career prospects.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through your process for designing a new feature for a mobile application, from initial concept to final handoff." Focus on user research, wireframing, prototyping, user testing, and collaboration.
• Figma Expertise: "Describe a complex component library or interactive prototype you've built in Figma. What were the challenges, and how did you overcome them?" Be ready to discuss your Figma workflows and best practices.
• Brand Management: "How do you ensure brand consistency across different design outputs and for various clients with unique branding needs?" Provide examples of how you've applied brand guidelines effectively.
• Collaboration: "Describe a time you collaborated with a product team or developers on a UI-related feature. How did you handle feedback and ensure a smooth integration?"

Company & Culture Questions:

• TapMango's Mission: "What interests you about TapMango's mission to empower local businesses, and how do you see design contributing to that?"
• Remote Work: "How do you maintain productivity and collaboration in a fully remote work environment?"
• Design Impact: "How do you measure the success of your design work, particularly in relation to business objectives?"

Portfolio Presentation Strategy:

• Structure: Organize your portfolio by project, with each project containing a clear overview, your role, the problem, your solution (with visuals), and the results.
• Narrative: Tell a compelling story for each project, focusing on your thought process and problem-solving skills.
• Figma Focus: Explicitly point out work done in Figma and explain your advanced usage.
• Conciseness: Be prepared to present your key projects within the allotted time, focusing on the most relevant aspects.
• Engagement: Be ready to answer questions about your work and engage in a discussion about design principles.

📝 Enhancement Note: Prepare specific examples that align with TapMango's business (customer engagement, loyalty programs) and highlight your proficiency with Figma and UI/UX design. Demonstrating how your design work contributes to business goals will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the TapMango hire portal.
• Portfolio Customization: Curate your online portfolio (or PDF) to prominently feature your strongest UI/UX design work, with a clear emphasis on Figma projects and applications that demonstrate brand consistency. Ensure it's easily accessible.
• Resume Optimization: Tailor your resume to highlight your 3+ years of graphic design experience, with specific keywords like "Figma," "UI/UX Design," "Web Design," "Mobile Design," "Brand Guidelines," and "Adobe Illustrator/Photoshop." Quantify achievements where possible.
• Interview Preparation: Practice articulating your design process, showcasing your Figma skills, and explaining how your work has driven business impact. Prepare to discuss your experience with print vendors and cross-functional collaboration.
• Company Research: Familiarize yourself with TapMango's platform, their mission, and their target market. Understand how their customer engagement solutions benefit small businesses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.