Graphic Designer / Artist

📍 Job Overview

Job Title: Graphic Designer / Artist

Company: Marriott

Location: Macao S.A.R., Macao, China

Job Type: Full time

Category: Sales & Marketing Operations / Customer Engagement

Date Posted: 2026-02-10T05:04:19

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role is focused on driving brand awareness and revenue through strategic sales and marketing initiatives within the hospitality sector.

• Key responsibilities include direct customer engagement, sales tour scheduling, and ensuring guest satisfaction to foster loyalty for Marriott Vacation Club properties.

• The position demands strong interpersonal and communication skills to effectively convey package details and eligibility requirements to potential owners.

• Performance will be measured by the ability to achieve sales targets and maintain positive guest relations, contributing to the overall success of the sales and marketing department.

📝 Enhancement Note: While the job title is "Graphic Designer / Artist," the core responsibilities and AI-derived skills heavily lean towards a Sales and Marketing role focused on customer engagement and revenue generation for Marriott Vacation Club, rather than traditional graphic design. The description emphasizes sales techniques, guest relations, and office duties. The "Graphic Designer / Artist" title might be a misnomer or suggest a very niche role where artistic skills are applied to sales materials, but the primary function appears to be sales-oriented. Therefore, this enhancement categorizes it under Sales & Marketing Operations and Customer Engagement, reflecting the described duties.

📈 Primary Responsibilities

• Promote brand awareness and enhance brand image both internally and externally through effective communication and engagement strategies.

• Implement and utilize sales techniques to maximize revenue generation while cultivating and retaining existing guest loyalty for Marriott Vacation Club.

• Proactively engage potential owners via telephone to schedule preview package sales and tours, ensuring a seamless and appealing sales process.

• Clearly explain the details, benefits, and requirements associated with attending sales presentations for Marriott Vacation Club properties.

• Verify that prospective owners meet all eligibility criteria for preview package sales and tours before scheduling their visit.

• Determine and issue appropriate complimentaries and gifts to guests as a token of appreciation for their patronage, such as reward points or show tickets.

• Perform essential general office duties to provide comprehensive support to the Sales & Marketing team, including filing, email correspondence, typing, and faxing.

• Accurately receive, record, and relay messages, ensuring clarity, completeness, and legibility to facilitate efficient communication.

• Assist management in the training, evaluation, counseling, motivation, and coaching of team members, serving as a model for the Guarantee of Fair Treatment/Open Door Policy.

• Adhere strictly to all company policies and procedures, ensuring a professional appearance and maintaining the confidentiality of proprietary information and guest/coworker privacy and security.

• Welcome and acknowledge all guests according to established company standards, anticipating and addressing their service needs with genuine appreciation.

• Speak with others using clear and professional language, preparing and reviewing written documents with accuracy and completeness, and answering telephones with appropriate etiquette.

• Develop and maintain positive working relationships with colleagues, supporting team goals and responding appropriately to employee concerns.

• Ensure adherence to quality expectations and standards in all aspects of the role.

• Perform physical tasks involving moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

• Execute other reasonable job duties as requested by supervisors to support overall departmental and company objectives.

📝 Enhancement Note: The primary responsibilities have been expanded to detail the specific actions and strategic objectives required in this customer-facing sales and marketing support role, emphasizing revenue generation, guest relations, and operational support. The inclusion of "implement and utilize sales techniques" and "proactively engage potential owners" clarifies the active sales component, while "perform essential general office duties" and "assist management in training" highlight the operational support aspects.

🎓 Skills & Qualifications

Education: High school diploma or G.E.D. equivalent.

Experience: At least 1 year of related work experience in a customer-facing or sales support role.

Required Skills:

• Sales Techniques: Ability to effectively promote and sell vacation packages and tours.

• Customer Service Excellence: Proven track record of providing exceptional service, addressing guest needs, and fostering loyalty.

• Communication Skills: Excellent verbal and written communication for client interaction, explaining details, and relaying messages accurately.

• Telephone Etiquette: Professional demeanor and clear articulation when communicating via phone.

• Guest Relations Management: Skill in building rapport, understanding guest needs, and resolving concerns.

• Office Administration: Proficiency in general office duties such as filing, typing, emailing, and faxing.

• Professional Appearance & Demeanor: Maintaining a clean, professional presentation and a positive attitude.

• Confidentiality & Privacy: Strict adherence to maintaining the privacy of guest and company information.

• Problem-Solving: Ability to identify and address issues that may arise during the sales or guest interaction process.

• Teamwork & Collaboration: Skill in working effectively with colleagues and supporting team objectives.

• Adaptability: Willingness to perform various duties and adjust to changing needs.

• Attention to Detail: Meticulousness in recording information, verifying eligibility, and following procedures.

Preferred Skills:

• Experience in the hospitality or timeshare industry.

• Familiarity with CRM systems for managing leads and guest interactions.

• Basic understanding of sales metrics and reporting.

• Ability to multitask in a fast-paced environment.

• Proactive approach to identifying sales opportunities and guest needs.

📝 Enhancement Note: The required skills have been extrapolated from the "Position Summary" and "Preferred Qualifications" sections, translating the described duties into specific competencies. Emphasis is placed on skills directly relevant to customer engagement, sales support, and administrative tasks. Preferred skills are inferred based on the nature of the role in a sales-oriented hospitality environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for this specific role given the experience level, candidates are encouraged to highlight any past projects demonstrating strong communication, sales support, or customer engagement achievements.

• Examples of successful customer interaction strategies or problem-solving scenarios can be valuable.

• Documentation of any process improvements or efficiency gains in previous roles, particularly in administrative or customer service tasks.

Process Documentation:

• Candidates should be prepared to discuss their understanding of standard operating procedures in customer service and sales support roles.

• Ability to articulate how they would document and improve workflows for tasks such as lead qualification, tour scheduling, or guest follow-up.

📝 Enhancement Note: Given the role's focus on customer engagement and sales support rather than traditional design or operations engineering, the "Process & Systems Portfolio Requirements" are interpreted more broadly. The emphasis shifts from technical system implementation to showcasing practical skills in communication, process adherence, and customer interaction, with an expectation to discuss their approach to workflow efficiency.

💵 Compensation & Benefits

Salary Range:

The estimated salary range for this position in Macao S.A.R. is approximately MOP 9,000 - MOP 15,000 per month, depending on experience and qualifications. This is based on industry benchmarks for entry-level to junior roles in sales support and customer engagement within the hospitality sector in Macao.

Benefits:

• Full-time employment with Marriott International, a globally recognized hospitality leader.

• Opportunities for professional development and training within the Marriott brand.

• Access to Marriott's employee benefits programs, which may include:

  • Health and wellness programs.
  • Employee discounts on hotel stays and services worldwide.
  • Potential for career advancement within the Marriott portfolio.

Working Hours:

• Typically 40 hours per week, aligning with standard full-time employment.

• Flexibility may be required to accommodate business needs, including weekends and public holidays, consistent with the hospitality industry.

📝 Enhancement Note: A salary range has been estimated for Macao S.A.R. based on general cost of living and typical entry-level hospitality sales support roles. Benefits are described based on typical offerings from large international hotel chains like Marriott. Working hours are standardized to 40 hours per week, with an acknowledgment of potential flexibility required in the hospitality sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hospitality & Tourism, specifically focused on branded hotel and vacation ownership.

Company Size: Marriott International is a very large global corporation, employing hundreds of thousands of associates worldwide. The specific hotel or division in Macao will have a significant local team.

Founded: Marriott International was founded in 1927, bringing a long history of hospitality excellence and innovation.

Team Structure:

• This role is part of the Sales & Marketing department at the W Macau - Studio City.

• The team likely consists of Sales Executives, Sales Associates, and support staff, working collaboratively to achieve revenue targets.

• Reporting structure will be to a Sales Manager or Director, with potential interaction with front desk and guest services teams.

Methodology:

• Data-driven approach to sales performance tracking and guest engagement analysis.

• Focus on structured sales processes and customer relationship management.

• Emphasis on delivering consistent brand messaging and service standards.

• Continuous improvement through training and feedback mechanisms.

Company Website: https://ejwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/jobsearch/job/26016217 (This is the application portal URL, not the main company site. The main company site is Marriott.com and WHotels.com)

📝 Enhancement Note: Company culture and team structure details have been inferred from the provided job description and general knowledge of Marriott International and W Hotels as a brand. The emphasis is on a structured, sales-oriented environment within a large, reputable hospitality organization.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the Sales and Marketing department of a major hospitality brand. It's designed for individuals looking to gain foundational experience in customer engagement, sales support, and the vacation ownership sector.

Reporting Structure: The role typically reports to a Sales Manager or Assistant Sales Manager, who oversees daily operations and performance. This manager provides guidance, training, and performance feedback.

Operations Impact: The primary impact of this role is on driving direct sales revenue for Marriott Vacation Club properties and contributing to positive brand perception through excellent customer service. By effectively engaging potential owners and facilitating sales tours, the role directly influences occupancy rates and revenue generation for the vacation ownership segment.

Growth Opportunities:

• Sales Skill Development: Opportunities to hone sales techniques, negotiation skills, and customer relationship management.

• Industry Expertise: Gaining in-depth knowledge of the hospitality and vacation ownership market.

• Internal Mobility: Potential to advance into roles such as Sales Executive, Sales Team Leader, or explore opportunities within other Marriott brands or departments.

• Training Programs: Access to Marriott's extensive training resources for skill enhancement and career progression.

📝 Enhancement Note: Career path and growth opportunities are outlined based on typical progression within large hospitality organizations and sales-focused departments. The emphasis is on developing core sales and customer service skills that are transferable within Marriott's extensive global network.

🌐 Work Environment

Office Type: The role is based within a hotel or resort property, likely in a dedicated sales office or a customer interaction area within the W Macau - Studio City.

Office Location(s): Studio City, Cotai Strip, Macao S.A.R., China. This is a prime location within an integrated resort complex known for entertainment and leisure.

Workspace Context:

• A dynamic and customer-facing environment, often requiring interaction with diverse international clientele.

• The workspace will likely be equipped with standard office technology, phones, and potentially sales presentation materials.

• Opportunities for collaboration with sales colleagues and other hotel departments to ensure a seamless guest experience.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week) are expected.

• Due to the nature of the hospitality and sales industry, flexibility to work evenings, weekends, and public holidays is often required to meet business demands and guest availability.

📝 Enhancement Note: The work environment description is tailored to a sales role within a luxury hotel and integrated resort setting in Macao, emphasizing customer interaction and the fast-paced nature of the industry.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and application to assess qualifications and experience against the role requirements.

• Phone/Video Interview: An initial conversation with an HR representative or hiring manager to discuss your background, motivation, and suitability for the role.

• In-Person/On-Site Interview: This will likely involve meeting with the Sales Manager and potentially other team members. You may be asked to:

  • Discuss your sales experience and customer service philosophy.
  • Role-play scenarios related to sales pitches or handling customer inquiries.
  • Demonstrate your communication and interpersonal skills.
  • Explain how you would handle specific challenges or situations.

• Practical Assessment (Optional): Depending on the specific requirements, there might be a brief task related to customer interaction or administrative duties.

Portfolio Review Tips:

• As this role leans towards sales support rather than traditional graphic design, focus your "portfolio" on demonstrable achievements in customer service, sales, or administrative efficiency.

• Prepare examples of successful customer interactions, how you resolved issues, or any instances where you exceeded expectations in previous roles.

• If you have examples of creating sales materials, even simple ones, or organizing information effectively, be ready to showcase them.

Challenge Preparation:

• Be ready to discuss how you would approach a typical day, including prioritizing tasks and managing your time.

• Prepare for questions about your understanding of sales and customer service ethics.

• Think about how you would handle objections from potential clients or difficult customer interactions.

• Be prepared to articulate your understanding of the Marriott brand and the W Hotels' unique positioning.

📝 Enhancement Note: The interview and portfolio review process has been adapted to reflect the sales-oriented nature of the role, emphasizing practical skills and customer interaction over a traditional graphic design portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Telephone Systems: Proficiency in using office phone systems for outbound calls, inbound calls, and message relay.

• CRM Software: Familiarity with Customer Relationship Management systems (e.g., Salesforce, or Marriott's internal systems) for lead tracking, customer data management, and sales pipeline monitoring.

• Email Clients: Proficient use of email platforms (e.g., Outlook, Gmail) for professional correspondence.

Analytics & Reporting:

• Basic data entry and record-keeping skills.

CRM & Automation:

• Understanding of how CRM systems support sales processes and customer engagement.

• While direct automation tool experience may not be required, an awareness of how technology can streamline administrative and sales tasks is beneficial.

📝 Enhancement Note: The technology stack focuses on tools commonly used in sales support and customer service roles within hospitality, emphasizing CRM and communication platforms.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to guest satisfaction and providing exceptional service, aligning with Marriott's "Take Care" culture.

• Integrity: Upholding the highest standards of honesty, transparency, and ethical conduct in all interactions.

• Excellence: Striving for high performance in sales, service, and operational efficiency.

• Teamwork: Collaborating effectively with colleagues to achieve shared goals and support each other.

• Innovation: Embracing new ideas and approaches to enhance guest experiences and sales strategies, reflecting the W Hotels brand ethos.

Collaboration Style:

• Open and communicative, fostering a supportive environment where team members share information and assist each other.

• Proactive engagement with colleagues to ensure seamless transitions in customer service and sales processes.

• Willingness to participate in team meetings and contribute to problem-solving discussions.

📝 Enhancement Note: Team culture and values are inferred from Marriott's global corporate values and the specific brand identity of W Hotels, focusing on customer-centricity, integrity, and collaborative spirit.

⚡ Challenges & Growth Opportunities

Challenges:

• High Volume of Inquiries: Managing a consistent flow of calls and inquiries from potential clients, requiring efficient time management and prioritization.

• Meeting Sales Targets: The pressure to consistently meet or exceed sales goals and revenue targets.

• Handling Objections: Effectively addressing customer hesitations or objections to secure sales and tours.

• Diverse Clientele: Interacting with a wide range of guests from different cultural backgrounds, requiring adaptability in communication.

• Maintaining Brand Standards: Ensuring all interactions and communications align with the premium brand image of W Hotels and Marriott.

Learning & Development Opportunities:

• Sales Training: Comprehensive training on Marriott's sales methodologies, products, and services.

• Customer Service Skills: Development in advanced customer engagement, conflict resolution, and relationship building.

• Industry Knowledge: Deepening understanding of the hospitality and vacation ownership markets.

• Career Advancement: Opportunities to progress to more senior sales or management roles within Marriott.

📝 Enhancement Note: Challenges and growth opportunities are framed around the realities of a sales-focused role in the hospitality industry, emphasizing skill development in sales, customer service, and career progression.

💡 Interview Preparation

Strategy Questions:

• "How would you approach a potential client who is hesitant about purchasing a vacation package?" (Focus on understanding objections, highlighting benefits, and soft selling techniques).

• "Describe a time you had to go above and beyond to ensure a customer's satisfaction." (Showcase customer service skills, problem-solving, and commitment to guest experience).

• "How do you stay organized and manage multiple tasks in a busy environment?" (Demonstrate time management, prioritization, and administrative efficiency).

Company & Culture Questions:

• "Why are you interested in working for Marriott and specifically at W Macau - Studio City?" (Connect your aspirations with the company's mission and the role's opportunities).

• "How do you handle working under pressure or meeting sales targets?" (Discuss resilience, motivation, and your approach to performance goals).

Portfolio Presentation Strategy:

• If presenting any examples, focus on the impact of your work, not just the task. For customer service examples, highlight the positive outcome for the customer or company.

• For any administrative examples, emphasize efficiency, accuracy, and how it supported team goals.

• Be ready to articulate your understanding of how sales support and excellent customer service contribute directly to revenue and brand loyalty.

📝 Enhancement Note: Interview preparation advice is specific to the sales and customer engagement aspects of the role, guiding candidates on how to frame their experience and demonstrate suitability.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud portal link.

• Resume Optimization: Tailor your resume to highlight customer service experience, communication skills, any sales-related achievements, and administrative proficiency. Use keywords from the job description such as "sales techniques," "guest relations," "customer service," and "office duties."

• Portfolio Preparation (if applicable): Gather examples of successful customer interactions, problem-solving scenarios, or instances where you demonstrated strong organizational skills. Quantify achievements where possible.

• Research Marriott & W Hotels: Familiarize yourself with Marriott's history, values, and the specific brand identity of W Hotels. Understand their market positioning in Macao.

• Practice Interview Responses: Prepare answers for common interview questions related to customer service, sales, teamwork, and problem-solving, as outlined in the "Interview Preparation" section. Be ready to articulate your motivations for pursuing this role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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