Graphic Designer / Artist

📍 Job Overview

Job Title: Graphic Designer / Artist

Company: Marriott

Location: Macao S.A.R., Macao, China

Job Type: Full time

Category: Hospitality / Sales / Marketing / Creative

Date Posted: 2026-02-10

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role involves a blend of creative design and sales support, focusing on promoting brand image and driving revenue for Marriott's vacation club properties.

• Responsibilities include engaging potential owners, explaining sales presentation details, and ensuring client eligibility for preview packages.

• The position requires strong communication skills to articulate property benefits and to perform general office duties supporting Sales & Marketing efforts.

• Candidates will be expected to uphold Marriott's brand standards, deliver exceptional guest service, and contribute to a positive team environment.

📝 Enhancement Note: While the title is "Graphic Designer / Artist," the core responsibilities and preferred qualifications lean heavily towards a Sales and Marketing support role with a focus on customer interaction and administrative duties, rather than a pure graphic design position. The description of "promoting brand image internally and externally" and "communicating with potential owners" suggests a need for visual communication skills that might be applied in sales collateral or presentation materials, but the primary function appears to be sales enablement and guest relations.

📈 Primary Responsibilities

• Promote brand awareness and image both internally and externally through effective communication and presentation.

• Utilize established sales techniques to maximize revenue while nurturing existing guest loyalty to Marriott.

• Engage potential owners via telephone to schedule preview package sales or tours for Marriott Vacation Club properties.

• Clearly explain the details, benefits, and requirements associated with attending sales presentations.

• Verify that prospective clients meet eligibility criteria for preview package sales and tours before scheduling.

• Award complimentary gifts, such as rewards points or show tickets, to guests as a token of appreciation for their patronage.

• Perform essential general office duties to provide comprehensive support to the Sales & Marketing department, including filing, email correspondence, typing, and faxing.

• Receive, accurately record, and relay messages to relevant team members with completeness and legibility.

• Assist management in training, evaluating, counseling, motivating, and coaching employees, acting as a role model and first point of contact for employee relations policies.

• Adhere strictly to all company policies and procedures, ensuring personal and uniform appearance are professional and clean.

• Maintain the confidentiality of proprietary information and protect the privacy and security of guests and colleagues.

• Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs with genuine appreciation.

• Communicate effectively using clear and professional language, both verbally and in writing, ensuring accuracy and completeness in documents.

• Develop and maintain positive working relationships with colleagues, supporting team goals and responding appropriately to employee concerns.

• Ensure adherence to quality expectations and established standards for all tasks performed.

• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

• Undertake other reasonable job duties as assigned by supervisors.

📝 Enhancement Note: The primary responsibilities have been expanded to detail the specific actions involved in sales support, guest interaction, administrative tasks, and employee relations, aligning with the comprehensive nature of a hotel operations role within a luxury brand.

🎓 Skills & Qualifications

Education: High school diploma or G.E.D. equivalent.

Experience: At least 1 year of related work experience in a customer-facing or administrative role, preferably within the hospitality or sales sector.

Required Skills:

• Sales & Revenue Generation: Ability to employ sales techniques to drive revenue and maintain guest loyalty.

• Customer Engagement: Proficiency in communicating with potential clients, explaining offerings, and scheduling appointments.

• Communication Skills: Excellent verbal and written communication for client interactions, message relay, and office correspondence.

• Guest Relations: Strong ability to welcome, acknowledge, and address guest needs according to company standards, ensuring a positive experience.

• Office Administration: Competence in performing general office duties including filing, typing, emailing, and faxing.

• Professionalism: Maintaining a clean, professional appearance and adhering to company policies and confidentiality standards.

• Teamwork & Collaboration: Ability to support team goals, collaborate effectively with colleagues, and assist management with employee coaching and motivation.

• Problem-Solving: Capability to address guest and employee concerns appropriately and perform tasks with attention to detail.

Preferred Skills:

• Visual Communication: Ability to contribute to brand image through visually appealing materials or presentations, leveraging graphic design or artistic aptitude.

• Sales Presentation: Experience in explaining complex sales packages or tours to potential clients.

• Eligibility Verification: Skill in assessing client eligibility based on defined criteria.

• Employee Relations Support: Experience in assisting with employee training, motivation, and adherence to company policies.

• Multi-tasking: Ability to manage multiple administrative and client-facing responsibilities efficiently.

📝 Enhancement Note: The skills have been categorized into required and preferred, with a specific emphasis on how graphic design/artistic skills might be applied within the sales and marketing support context of this role, rather than as a primary design function.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal graphic design portfolio is not explicitly stated as a requirement, candidates with artistic or design skills are encouraged to showcase examples of visual communication materials they have created that supported sales or marketing objectives.

• This could include sample sales collateral, presentation slides, or any visual aids that effectively communicated a product or service.

• Evidence of ability to adhere to brand guidelines and maintain a consistent brand image is crucial.

Process Documentation:

• Candidates should be prepared to discuss their understanding of sales processes, customer service workflows, and administrative procedures.

• Familiarity with documenting processes, such as message relay protocols or guest service standards, is advantageous.

• The ability to follow and contribute to established operational workflows for sales support and office management is expected.

📝 Enhancement Note: This section addresses the portfolio requirement by inferring how artistic skills might be relevant to sales enablement and brand representation, rather than a traditional graphic design portfolio. It also emphasizes process adherence within sales and administrative functions.

💵 Compensation & Benefits

Salary Range: Based on industry standards for entry-level Sales and Marketing support roles in Macao, the estimated annual salary range is approximately MOP 120,000 - MOP 180,000 (approximately USD 15,000 - USD 22,500). This estimate considers the experience level (0-2 years), location (Macao S.A.R.), and the nature of the role within the hospitality industry.

Benefits:

• Full-time Employment: Standard full-time employment benefits as per local regulations.

• Marriott International Benefits: Access to Marriott's global benefits programs, which may include:

  • Discounted room rates at Marriott properties worldwide.
  • Opportunities for career advancement within the extensive Marriott portfolio.
  • Potential health and wellness programs.
  • Employee recognition programs.

• Professional Development: Opportunities for training and skill development in sales, customer service, and hospitality operations.

• Work Environment: Exposure to a dynamic international hospitality environment with a focus on luxury brand standards.

Working Hours: Approximately 40 hours per week, aligning with standard full-time employment. Specific shift patterns may vary based on operational needs, including potential weekend or evening work as required by the sales and marketing schedule.

📝 Enhancement Note: Salary range is estimated based on typical entry-level hospitality sales support roles in Macao, using readily available salary benchmark data for the region and considering the specified experience level. Benefits are inferred based on typical offerings for large international hotel chains like Marriott.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hospitality, Luxury Hotels, Resorts & Vacation Clubs. Marriott International is a global leader in the hotel industry, known for its extensive portfolio of brands and commitment to service excellence. W Hotels, specifically, is positioned as a lifestyle brand that "Ignites Curiosity, Expands Worlds" and reinvents luxury.

Company Size: Marriott International is a large, publicly traded corporation with a global presence, employing hundreds of thousands of individuals across thousands of properties worldwide. This specific role is within the W Macau - Studio City hotel, part of the larger Marriott ecosystem.

Founded: Marriott International was founded in 1927. W Hotels was launched in 1998.

Team Structure:

• The role likely sits within the Sales & Marketing department of the W Macau - Studio City hotel.

• Reporting structure would typically involve a Sales Manager or Marketing Manager, with potential interaction with front desk, concierge, and other guest-facing departments.

Methodology:

• Guest-Centric Approach: Emphasis on understanding and meeting guest needs, often through personalized service and exceeding expectations.

• Brand Ambassadorship: All associates are expected to represent and promote the W Hotels brand and Marriott's values.

• Performance-Driven: Sales targets and service quality metrics are key performance indicators, driving a focus on results and continuous improvement.

• Collaborative Environment: Encouraging teamwork and mutual support to achieve collective goals and enhance the overall guest experience.

Company Website: https://ejwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/MI_CS_1/job/26016217

📝 Enhancement Note: The company context is enriched with details about Marriott International and the W Hotels brand, emphasizing their luxury positioning and operational philosophy, which is crucial for candidates in client-facing roles.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to junior associate level within the Sales & Marketing or Guest Services functions of a luxury hotel. It provides foundational experience in customer interaction, sales support, and brand representation within the hospitality industry.

Reporting Structure: The role reports to a Sales Manager or similar supervisor within the hotel's sales and marketing team. This provides direct mentorship and guidance on sales processes, client management, and brand standards.

Operations Impact: While not directly managing large-scale operations, this role has a direct impact on revenue generation through sales tours and package sales, and on brand perception through guest interactions and the maintenance of brand image. Positive contributions can lead to improved sales figures and enhanced guest satisfaction.

Growth Opportunities:

• Internal Mobility: Marriott International offers extensive opportunities for internal career progression across its vast portfolio of brands and locations. Successful performance in this role can open doors to positions in direct sales, marketing coordination, guest relations management, or front office supervision.

• Skill Development: Opportunities to develop key operational skills in sales techniques, customer relationship management, effective communication, and hospitality service standards.

• Brand Specialization: Potential to specialize within the W Hotels brand or explore other Marriott brands, gaining diverse hospitality experience.

• Leadership Potential: For individuals demonstrating strong performance and leadership qualities, there are pathways to supervisory and management roles within the Sales & Marketing department or other hotel operations.

📝 Enhancement Note: The career growth analysis focuses on the trajectory within the hospitality industry, specifically within a large corporation like Marriott, highlighting the potential for advancement beyond the initial role.

🌐 Work Environment

Office Type: This role is based on-site within the W Macau - Studio City hotel, likely in a Sales & Marketing office environment. This setting is typically dynamic, fast-paced, and client-focused.

Office Location(s): The role is situated in Macao S.A.R., a vibrant global tourism and entertainment hub, specifically on the Cotai Strip, known for its integrated resorts and attractions.

Workspace Context:

• Collaborative Environment: Associates will work closely with sales teams, marketing personnel, and potentially other hotel departments. This fosters a culture of shared goals and mutual support.

• Brand Immersion: The workspace will reflect the vibrant and stylish W Hotels brand identity, designed to inspire creativity and engagement.

• Client Interaction Space: Access to areas for client presentations, tours, and direct engagement, ensuring a professional and welcoming atmosphere.

• Technology & Tools: Access to standard office technology, CRM systems (likely Marriott's proprietary systems), and communication tools necessary for sales and marketing support.

Work Schedule: The work schedule is full-time, approximately 40 hours per week. Due to the nature of the hospitality and sales industry, flexibility may be required to accommodate client availability, sales events, and operational demands, potentially including evenings, weekends, and public holidays.

📝 Enhancement Note: The work environment description emphasizes the unique aspects of working within a luxury hotel brand like W Hotels in a major tourism destination like Macao, highlighting both the operational setting and the brand's distinct culture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of the application and resume to assess qualifications against the job requirements, with a focus on relevant experience and skills.

• First Interview: Typically conducted by an HR representative or a hiring manager, this interview will assess general suitability, communication skills, understanding of the role, and alignment with Marriott's values. Be prepared to discuss your motivations for applying and your understanding of the W Hotels brand.

• Second Interview (if applicable): May involve meeting with a more senior member of the Sales & Marketing team or a department head. This interview could delve deeper into your sales aptitude, problem-solving abilities, and how you would handle specific client scenarios.

• Practical Assessment/Portfolio Review: For this role, while not a traditional graphic design portfolio, you may be asked to present examples of any visual materials you've created or discuss how you would approach creating sales collateral. Be ready to discuss your experience in customer service and sales support through specific examples.

• Final Interview/Offer: A final discussion to confirm fit and extend an offer of employment.

Portfolio Review Tips:

• Showcase Visual Communication: If you have graphic design or artistic skills, prepare a concise presentation of 2-3 examples of work that demonstrate your ability to communicate effectively visually. This could be a simple flyer, a social media graphic concept, or a presentation slide.

• Highlight Sales Support: Focus on how your visual or communication skills have supported sales or marketing objectives in previous roles. Quantify achievements where possible (e.g., "created brochures that contributed to a 10% increase in tour bookings").

• Demonstrate Process Understanding: Be prepared to walk through a hypothetical sales process, from initial contact to closing a tour, explaining how you would contribute at each stage.

• Brand Alignment: Research the W Hotels brand and Marriott's values. Integrate how your personal approach aligns with their mission to "Ignite Curiosity, Expand Worlds" and their "Whatever/Whenever" service philosophy.

Challenge Preparation:

• Scenario-Based Questions: Expect questions related to handling difficult clients, overcoming objections in a sales context, or managing multiple tasks simultaneously. Prepare STAR method (Situation, Task, Action, Result) responses.

• Brand Knowledge: Be ready to discuss what makes W Hotels unique and how you would embody its spirit.

• Sales Pitch Practice: Practice a brief pitch for a Marriott Vacation Club preview package tour, highlighting key benefits and call to action.

📝 Enhancement Note: This section provides actionable advice on preparing for the interview process, specifically tailoring portfolio presentation and interview responses to the blend of creative support and sales enablement required for this role.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Systems: Proficiency with Customer Relationship Management (CRM) software is essential. Marriott likely uses a proprietary CRM system for managing leads, client interactions, and sales pipelines. Familiarity with Salesforce, Microsoft Dynamics, or similar platforms is transferable.

• Microsoft Office Suite / Google Workspace: Strong command of Word/Docs, Excel/Sheets, and PowerPoint/Slides is required for daily office duties, reporting, and presentations.

• Communication Platforms: Experience with internal communication tools (e.g., Slack, Microsoft Teams) and professional email clients (e.g., Outlook).

Analytics & Reporting:

• While not a primary analytics role, basic understanding of tracking sales metrics (e.g., leads generated, conversion rates, tour bookings) and reporting on these metrics is beneficial.

CRM & Automation:

• Experience with lead management and sales automation tools within a CRM context is highly relevant.

• Understanding how to use technology to streamline sales processes and enhance customer engagement is key.

📝 Enhancement Note: The technology stack focuses on tools commonly used in hospitality sales and marketing roles, with an emphasis on CRM systems and standard office productivity software.

👥 Team Culture & Values

Operations Values:

• Guest First: A core value at Marriott, emphasizing exceptional service, anticipating needs, and creating memorable experiences for every guest.

• Integrity: Upholding honesty, ethical conduct, and transparency in all dealings with guests, colleagues, and the company.

• Teamwork: Fostering a collaborative environment where associates support each other to achieve common goals and ensure operational excellence.

• Innovation & Creativity: Encouraging new ideas and approaches, particularly within the W Hotels brand, to redefine luxury and guest experiences.

• Diversity & Inclusion: Valuing the unique backgrounds and perspectives of all associates, creating a welcoming and equitable workplace.

Collaboration Style:

• Cross-Functional Synergy: Encouraging seamless collaboration between Sales & Marketing, Front Desk, Concierge, and other departments to deliver a cohesive guest experience.

• Open Communication: Promoting clear and respectful communication channels for sharing information, feedback, and resolving issues efficiently.

• Supportive Environment: A culture where team members are encouraged to assist one another, share knowledge, and contribute to collective success.

📝 Enhancement Note: The team culture and values are aligned with Marriott's global standards and the specific ethos of the W Hotels brand, providing insight into the expected working environment and behavioral norms.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Service: Effectively managing sales targets while ensuring exceptional, personalized guest service in a luxury environment.

• High-Paced Environment: Thriving in a dynamic hotel setting with constant guest interaction and evolving operational demands.

• Brand Representation: Consistently embodying the energetic and innovative spirit of the W Hotels brand in all interactions.

• Eligibility Management: Accurately qualifying leads to ensure tours are scheduled with genuinely interested and eligible prospects, requiring keen judgment.

Learning & Development Opportunities:

• Hospitality Sales Training: Access to in-depth training on Marriott's sales methodologies, CRM usage, and effective selling techniques.

• Customer Service Excellence: Opportunities to hone advanced customer service skills within a luxury hospitality context.

• Brand Immersion: Deep dive into the unique culture, offerings, and guest experience philosophy of W Hotels.

• Career Advancement Pathways: Clear routes for progression within Marriott's global network, with potential for specialization or management roles.

📝 Enhancement Note: This section identifies potential challenges specific to a luxury hotel sales support role and outlines the corresponding learning and development opportunities within Marriott.

💡 Interview Preparation

Strategy Questions:

• Brand Alignment: "What excites you about the W Hotels brand, and how would you embody its 'Ignite Curiosity, Expand Worlds' mission in this role?" Prepare to discuss specific aspects of the brand that resonate with you.

• Sales Approach: "Describe your approach to engaging potential clients over the phone to schedule a sales tour. How would you handle objections?" Focus on a consultative and service-oriented sales style.

• Problem-Solving: "Imagine a potential client is hesitant about attending a sales preview. What steps would you take to encourage them while still respecting their decision?" Emphasize empathy, clear communication of benefits, and problem-solving.

Company & Culture Questions:

• "What do you know about Marriott International and the W Hotels brand in Macao?" Research recent developments or unique features of the W Macau - Studio City.

• "How do you prioritize tasks when faced with multiple demands, such as client calls, administrative duties, and assisting colleagues?" Discuss your organizational strategies and ability to multitask.

Portfolio Presentation Strategy:

• Concise Showcase: If presenting visual work, keep it brief and impactful. Focus on 1-2 pieces that best illustrate your ability to create visually appealing and informative materials relevant to sales or marketing.

• Storytelling: For any work you present, explain the context, your role, the objective, and the outcome. For example, "I designed this brochure to highlight the key benefits of our vacation packages, which aimed to increase tour bookings by X%."

• Focus on Relevance: Even if your artistic background is broad, emphasize how your skills can directly support the sales and marketing objectives of this specific role.

📝 Enhancement Note: Interview preparation advice is tailored to the specific demands of this role, blending sales, customer service, and potential creative support aspects, with a strong emphasis on understanding the W Hotels brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud link.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales support, administrative tasks, or creative visual communication. Quantify achievements wherever possible.

• Portfolio Preparation (if applicable): Gather 1-3 examples of visual work or communication projects that demonstrate your ability to create engaging materials or convey information effectively. Be ready to explain their purpose and impact.

• Company Research: Thoroughly research Marriott International, the W Hotels brand, and the W Macau - Studio City. Understand their mission, values, and target audience.

• Interview Practice: Prepare for common interview questions related to customer service, sales scenarios, teamwork, and brand alignment. Practice articulating your skills and experiences using the STAR method.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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