Global Security Design & Systems Manager

📍 Job Overview

Job Title: Global Security Design & Systems Manager Company: Securitas Security Services Location: Sunnyvale, California, United States Job Type: Full time Category: Operations Management / Security Operations & Systems Date Posted: 2025-08-26T12:12:35 Experience Level: Mid-Senior Level (5-10 years) Remote Status: Hybrid (minimum 3 days/week in office)

🚀 Role Summary

• This role is pivotal in managing and enhancing global security design and systems operations, focusing on service delivery excellence and client satisfaction within a large-scale client environment.
• The position requires strong leadership to build and guide a high-performing team of security professionals, ensuring alignment with client program requirements and Securitas' operational standards.
• A key responsibility involves strategic client engagement, including regular performance reviews (QBRs), identifying opportunities for service improvement, and proactively managing program challenges.
• The role demands meticulous oversight of project progress, resource allocation, budget management, and the implementation of continuous improvement initiatives to optimize security operations and client relationships.

📝 Enhancement Note: The title "Global Security Design & Systems Manager" combined with responsibilities like client engagement, QBRs, KPI/SLA tracking, and team management points to a role that bridges operational execution with strategic account management within the security services sector. This is less about direct GTM operations (like sales ops or rev ops) and more about client-facing operational leadership and service delivery management, with a strong emphasis on technological systems.

📈 Primary Responsibilities

• Lead and manage the day-to-day operations of the global security design and systems team, fostering a cohesive and high-performing work environment.
• Serve as the primary point of contact for the client, proactively engaging on program challenges, opportunities, and strategic evolution of security services.
• Develop and present Quarterly Business Reviews (QBRs) to the client, detailing Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to demonstrate service delivery effectiveness and identify areas for improvement.
• Oversee the effective allocation of resources across various security projects, balancing workloads and optimizing utilization to maximize productivity and efficiency.
• Manage the contingent team budget, ensuring financial accountability, flagging risks, and providing monthly budget reports for accruals to maintain fiscal responsibility.
• Drive continuous improvement initiatives within security operations, implementing best practices for service delivery, relationship management, and system integration.
• Track and analyze relationship metrics, such as client satisfaction and retention rates, to assess and enhance the effectiveness of client engagement efforts.
• Conduct regular performance reviews and provide mentorship and development opportunities to team members, including contingent workers and project managers, to support career growth and ensure high-quality service delivery.
• Collaborate with cross-functional teams, program peers, and dependency partners to ensure alignment on client requirements and overcome delivery challenges.
• Develop, manage, and maintain security services-related processes, procedures, training materials, and improvement plans to ensure operational consistency and quality.
• Ensure all projects adhere to established quality standards, conducting regular reviews and implementing corrective actions as needed.
• Proactively identify, assess, and mitigate potential risks and issues within security programs, developing and executing actionable mitigation plans.

📝 Enhancement Note: The responsibilities emphasize a blend of people management, client relationship management, financial oversight, and process improvement within a technical security context. The focus on QBRs, KPIs, SLAs, and continuous improvement aligns with operational excellence principles.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Security Management, Operations Management, Business Administration, or a related field, or an equivalent combination of education and substantial experience.

Experience:

• Minimum of 3-5 years of management experience, preferably in a role overseeing security operations, facility management, technical support, or a similar operational field.
• 3-5 years of experience within the technical security industry, with a strong understanding of security systems design, implementation, and maintenance.
• Proven experience in managing contractors and third-party vendors, ensuring compliance with service level agreements and performance standards.
• Demonstrated track record of leading transformational change and developing best-in-class performance within a project management or operational environment.
• Experience in installing high-end security systems is considered an advantage, indicating a preference for candidates with hands-on technical system knowledge.

Required Skills:

• Management & Leadership: Proven ability to lead, mentor, and develop teams, including performance management and career development for direct reports and contingent workers.
• Client Relationship Management: Exceptional interpersonal and influencing skills to build and maintain strong client relationships, manage expectations, and ensure client satisfaction.
• Project & Program Management: Strong organizational, planning, and management skills to effectively oversee projects, allocate resources, and track progress against objectives.
• Financial Acumen: Competence in budget management, financial accountability, and reporting, with the ability to flag and manage budget risks.
• Communication: Excellent written and oral communication skills, with the ability to provide clear, concise, and client-service-focused communications to internal and external stakeholders.
• Technical Proficiency: Competency in MS Office Suite (Word, Excel, PowerPoint, Outlook), Smartsheet, and Lenel (or similar security management systems).
• Problem-Solving & Adaptability: Ability to analyze situations, develop innovative solutions, make decisive actions in emergencies, and adapt to changing priorities and fast-paced environments.
• Process Improvement: Skills in developing, managing, and improving security services-related processes, procedures, and training plans.

Preferred Skills:

• Experience in electronic security systems design, pre-sales technical support, and commissioning/handover procedures.
• Familiarity with global security contracts and large-scale client operations.
• Knowledge of data analysis and reporting for performance metrics (KPIs/SLAs).
• Experience in conflict resolution and managing sensitive/confidential matters with tact and discretion.

📝 Enhancement Note: The required skills highlight a leadership role that demands strong operational management, client-facing abilities, and technical understanding of security systems. The emphasis on specific software like Smartsheet and Lenel is crucial for candidates to highlight.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a portfolio showcasing successful management of security operations or technical projects, highlighting scope, complexity, and outcomes.
• Include examples of process improvement initiatives undertaken, detailing the methodology used, challenges faced, and quantifiable results achieved (e.g., efficiency gains, cost savings, improved security posture).
• Provide evidence of experience in managing budgets and financial reporting for operational projects or departments, including examples of budget adherence and cost optimization strategies.
• Showcase examples of client engagement strategies and success stories, illustrating how client satisfaction and relationships were built and maintained.

Process Documentation:

• Prepare to discuss your approach to developing and documenting operational processes, including workflow design, implementation strategies, and performance measurement frameworks for security systems and services.
• Be ready to present examples of how you have implemented continuous improvement methodologies (e.g., Lean, Six Sigma principles applied to security operations) to enhance service delivery.
• Highlight experience in creating and delivering performance reports, such as QBRs, that effectively communicate KPIs, SLAs, and strategic insights to stakeholders.

📝 Enhancement Note: While not explicitly stated as a formal portfolio requirement, the responsibilities strongly imply the need for candidates to be able to demonstrate their capabilities through concrete examples and case studies. Highlighting experience in process documentation and improvement is key for this role.

💵 Compensation & Benefits

Salary Range:

• $120,000 – $130,000 per year, commensurate with experience (DOE).

Benefits:

• Comprehensive Health Coverage: Full healthcare benefits package.
• Retirement Savings: 401(k) plan.
• Vision & Dental Insurance: Coverage for vision and dental care.
• Client-Provided Benefits: Access to client-specific benefits, which may include restaurant discounts, gym access, and learning/development opportunities.
• Global Organization: Opportunity to work for a well-respected, global organization.
• Integrated Contract: Be part of a large, integrated global contract with a major client.
• Work Environment: Access to an outstanding working environment and a supportive global team and culture.

Working Hours:

• Standard full-time hours, likely aligning with typical business operations in the Sunnyvale area. However, the role requires flexibility to work evening or weekend hours when necessary, particularly during emergencies or crisis events.

📝 Enhancement Note: The salary range is clearly defined. The benefits highlight both standard company offerings and unique client-specific perks, which can be a significant draw. The mention of flexibility for evening/weekend work is typical for management roles in security and operations. Research Methodology for Salary: The provided salary range of $120,000-$130,000 for a "Global Security Design & Systems Manager" with 3-5 years of management experience in the tech hub of Sunnyvale, CA, aligns with industry benchmarks for similar roles. Factors considered include the high cost of living in the Bay Area, the specialized nature of security systems management, and the management responsibilities. Typical salary data sources like Glassdoor, LinkedIn Salary, and industry compensation surveys for Security Managers and Operations Directors in the San Francisco Bay Area were referenced to validate this range for mid-to-senior level positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Security Services, Facility Management, Technology Integration. Securitas operates within a broad spectrum of security services, from guarding to advanced technological solutions, serving diverse client needs across various sectors. Company Size: Securitas is a large, global organization. The specific team size for this role is not detailed but is implied to be a "team" which includes "all the security design and systems department employees," managed alongside contingent workers. The client is noted as one of the largest organizations globally, suggesting a significant operational footprint. Founded: Securitas was founded in 1934, indicating a long history and established presence in the security industry.

Team Structure:

• The role reports to the "Global Account Director," suggesting a client-centric operational structure.
• The manager leads a "team that includes all the security design and systems department employees," as well as managing "contingent workers." This implies a hybrid team structure with both direct employees and contracted personnel.
• Collaboration is expected with "other stakeholders," "program peers," and "dependency partners," underscoring a matrixed or highly collaborative cross-functional environment.

Methodology:

• Data-Driven Performance: Emphasis on tracking and analyzing KPIs/SLAs, and presenting QBRs, indicates a strong reliance on data to measure performance and drive decision-making.
• Process Optimization: Continuous improvement initiatives and the development of new processes and procedures are central to the role's operational strategy.
• Client-Centric Service Delivery: The core function involves ensuring services are delivered in accordance with client requirements, with a focus on client satisfaction and relationship management.
• Team Development: A stated objective is to build a cohesive, high-performing team through mentorship, coaching, and skill development.

Company Website: https://www.securitas.com/

📝 Enhancement Note: Understanding Securitas' global scale and its client-focused operational model is key. The role operates within a large client's ecosystem, requiring strong stakeholder management and adherence to both Securitas and client standards.

📈 Career & Growth Analysis

Operations Career Level: This position is classified as a Managerial/Leadership role, fitting within the mid-to-senior level of operations management. It involves direct team leadership, strategic client interaction, and accountability for operational outcomes. Reporting Structure: The role reports to a Global Account Director, indicating a position within a dedicated account management structure for a major client. This implies direct involvement in client strategy and performance reviews. Operations Impact: The manager directly influences the client's security posture, operational efficiency, and overall satisfaction with Securitas' services. Success in this role contributes to client retention and the expansion of Securitas' service offerings within the client account.

Growth Opportunities:

• Advancement within Securitas: Potential progression to higher-level account management, regional operations leadership, or specialization in global security systems strategy.
• Skill Development: Opportunities to deepen expertise in security systems, project management, international operations, and client relationship management.
• Leadership Development: Hands-on experience managing diverse teams and driving strategic initiatives provides a strong foundation for future leadership roles in operations or client services.
• Client-Side Transition: Experience managing such a critical function for a major global client could open doors to similar or higher-level operational roles within the client organization itself.

📝 Enhancement Note: The role offers significant growth potential by operating within a large global account. The combination of technical security, operational management, and client-facing responsibilities creates a versatile skill set valuable for career advancement.

🌐 Work Environment

Office Type: The role requires a hybrid work arrangement, with a minimum of three days per week in the office. This suggests a professional office setting designed for collaboration and focused work. Office Location(s): Sunnyvale, California, United States. This location places the role within the heart of Silicon Valley, a dynamic environment for technology and innovation.

Workspace Context:

• Collaborative Environment: The requirement for in-office presence three days a week indicates opportunities for direct interaction with team members, stakeholders, and potentially client representatives.
• Technology & Tools: Access to standard office technology, including robust IT infrastructure, communication tools, and the specific security systems and software mentioned (Smartsheet, Lenel).
• Team Interaction: The role involves leading and mentoring a team, suggesting frequent team meetings, one-on-ones, and collaborative problem-solving sessions.

Work Schedule:

• The position is full-time, with expectations of flexibility to work evenings or weekends during emergencies or critical events, typical for operational leadership roles in the security sector.

📝 Enhancement Note: The hybrid model balances the need for in-person collaboration with the flexibility often sought by professionals. Being located in Sunnyvale provides access to a vibrant tech ecosystem.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely includes an HR or recruiter screening to assess basic qualifications, experience, and cultural fit.
• Hiring Manager Interview: An interview with the Global Account Director to delve deeper into operational experience, leadership style, client management skills, and technical knowledge.
• Team/Stakeholder Interviews: Potential interviews with team members or key client stakeholders to evaluate collaboration capabilities and alignment with team dynamics.
• Case Study/Presentation: Candidates may be asked to present on a past project, a proposed solution to a hypothetical security challenge, or a strategy for improving team performance, demonstrating problem-solving and presentation skills.
• Final Interview: Possibly with senior leadership to finalize the decision.

Portfolio Review Tips:

• Quantify Achievements: For any projects or initiatives presented, focus on quantifiable results. Use metrics related to efficiency, cost savings, incident reduction, or client satisfaction improvements.
• Showcase Process Ownership: Clearly articulate your role in designing, implementing, or improving operational processes. Highlight your understanding of workflow optimization and documentation standards.
• Client-Centric Storytelling: Frame your experiences around client needs and successful outcomes. Demonstrate how you translated client requirements into actionable operational plans.
• Technical System Experience: Be prepared to discuss your experience with security systems like Lenel, and how you leveraged technology to enhance security operations or reporting.
• Leadership Examples: Provide specific examples of how you have mentored, coached, or developed team members, including managing contingent workers effectively.

Challenge Preparation:

• Strategic Thinking: Prepare to discuss how you would approach managing a global security program, including setting priorities, managing resources, and identifying areas for improvement.
• Problem-Solving Scenarios: Anticipate questions about how you would handle common operational challenges, such as budget constraints, team performance issues, or unexpected security incidents.
• Client Communication: Practice articulating complex operational information clearly and concisely, as you would in a QBR or client update.

📝 Enhancement Note: Candidates should prepare to showcase concrete examples of their operational management, client service, and team leadership skills, backed by data and specific achievements. The ability to articulate process improvements and system utilization will be critical.

🛠 Tools & Technology Stack

Primary Tools:

• Lenel: A key requirement, indicating a need for expertise in Lenel access control and security management systems.
• Smartsheet: Essential for project management, workflow tracking, and reporting, suggesting proficiency in collaborative work management platforms.
• Microsoft Office Suite:
  • Excel: For data analysis, financial tracking, and reporting.
  • PowerPoint: For presentations, including QBRs and client updates.
  • Word: For documentation, reports, and communications.
  • Outlook: For email communication and calendar management.

Analytics & Reporting:

• Experience with data analysis tools and techniques to track KPIs and SLAs.
• Ability to generate and interpret reports for performance monitoring and strategic planning.

CRM & Automation:

• While not explicitly mentioned, familiarity with CRM principles for client relationship management is implied.
• Understanding of how to leverage technology for process automation and efficiency in security operations would be beneficial.

📝 Enhancement Note: Proficiency with Lenel and Smartsheet is a critical technical requirement. Candidates should be prepared to discuss their experience with these specific tools and how they have used them to manage security operations and projects.

👥 Team Culture & Values

Operations Values:

• Integrity, Vigilance, Helpfulness: These are the core values of Securitas, and candidates are expected to embody them. This translates to honest dealings, proactive threat awareness, and a service-oriented approach to client and team interactions.
• Client Focus: A strong emphasis on understanding and meeting client needs, ensuring satisfaction and building trust through excellent service delivery.
• Operational Excellence: Commitment to efficiency, quality, and continuous improvement in all aspects of security operations and system management.
• Teamwork & Collaboration: Fostering a supportive and collaborative environment where team members work together to achieve common goals and overcome challenges.
• Accountability: Taking ownership of responsibilities, performance, and results, both individually and as a team.

Collaboration Style:

• Cross-Functional Integration: The role requires close collaboration with internal Securitas teams, client stakeholders, and potentially other vendor partners to ensure seamless service delivery and alignment.
• Stakeholder Engagement: Proactive and effective communication with clients, direct reports, and management is crucial for success.
• Mentorship & Development: A culture of supporting team members' growth through coaching, feedback, and skill development.

📝 Enhancement Note: Candidates should demonstrate alignment with Securitas' core values and show an ability to work constructively within a client-service-oriented team structure. Highlighting collaborative experiences will be beneficial.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Global Teams: Effectively leading and coordinating a team that may have members in different locations or with varying work arrangements, ensuring consistent performance and adherence to standards.
• Balancing Client Needs and Securitas Objectives: Navigating the demands of a major client while ensuring Securitas' operational and financial goals are met.
• Evolving Security Landscape: Staying abreast of new security technologies, threats, and best practices to continuously adapt and improve program delivery.
• Contingent Workforce Management: Effectively managing and motivating a contingent workforce to ensure performance and integration with the core team.
• Data Interpretation and Action: Translating complex operational data (KPIs, SLAs) into actionable insights and strategic adjustments.

Learning & Development Opportunities:

• Specialized Security Systems Training: Deepening expertise in advanced security management platforms like Lenel and related technologies.
• Client Account Management Skills: Developing advanced skills in client relationship management, strategic account planning, and service delivery optimization.
• Global Operations Exposure: Gaining experience in managing operations within a large, international client framework.
• Leadership and Management Training: Opportunities for professional development in leadership, team building, and strategic planning.

📝 Enhancement Note: The role presents challenges common in large-scale service delivery management, particularly in the dynamic security sector. These challenges also represent significant growth opportunities for motivated professionals.

💡 Interview Preparation

Strategy Questions:

• Operational Strategy: "Describe your approach to developing and implementing a global security operations strategy for a major client. How would you prioritize initiatives and allocate resources?" Focus on structured planning, risk assessment, and alignment with client objectives.
• Team Leadership & Performance: "How do you build and motivate a high-performing team, especially when managing both direct reports and contingent workers? Provide an example of how you've addressed underperformance." Emphasize coaching, clear expectations, and performance management techniques.
• Client Engagement & Problem Solving: "How would you handle a situation where a key client expresses dissatisfaction with a specific security system's performance? Walk me through your process for resolving this." Highlight communication, root cause analysis, and collaborative solution development.

Company & Culture Questions:

• Value Alignment: "How do you embody Securitas' core values of Integrity, Vigilance, and Helpfulness in your daily work and management style?" Be prepared with specific examples that demonstrate these values in action.
• Team Dynamics: "Describe your ideal team environment and how you foster collaboration among team members with diverse roles and backgrounds." Focus on communication, mutual respect, and shared goals.
• Impact Measurement: "How do you measure the success of your security operations and your team's contribution to the client's overall goals?" Prepare to discuss your experience with KPIs, SLAs, and reporting mechanisms.

Portfolio Presentation Strategy:

• Structure: Organize your portfolio around key responsibilities: team management, client relationship, project oversight, process improvement, and technology utilization.
• Quantify Results: For each example, clearly state the objective, your actions, and the measurable outcome (e.g., "Implemented a new access control protocol, reducing unauthorized access incidents by 15% in Q3").
• System Integration: Be ready to discuss how you've integrated and managed security systems (like Lenel) to achieve operational efficiencies or enhance security effectiveness.
• Conciseness: Focus on the most impactful examples that directly relate to the requirements of this role. Practice delivering your presentation concisely and engagingly.

📝 Enhancement Note: Preparation should focus on demonstrating leadership, client-centricity, technical system knowledge (Lenel, Smartsheet), and a data-driven approach to operational management and continuous improvement.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud portal link.
• Tailor Your Resume: Customize your resume to highlight experience in security operations management, team leadership, client relationship management, budget oversight, and proficiency with tools like Lenel and Smartsheet. Quantify achievements wherever possible.
• Prepare Your Portfolio: Gather specific examples and data points that showcase your ability to manage teams, improve processes, handle client relationships, and leverage security systems. Be ready to discuss these in detail.
• Research Securitas & the Client: Understand Securitas' core values, service offerings, and the general profile of the client you would be supporting. This will help tailor your responses and demonstrate genuine interest.
• Practice Interview Questions: Rehearse answers to common operations management, leadership, and client service questions, focusing on providing structured, example-driven responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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