Full Time Retail Picture Framer-50

📍 Job Overview

Job Title: Full Time Retail Picture Framer

Company: Michaels Stores

Location: Ft. Collins, Colorado, United States

Job Type: FULL_TIME

Category: Retail Operations / Sales

Date Posted: May 05, 2026

Experience Level: Entry-level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive in-store sales and customer engagement through expert custom framing solutions.

• Uphold operational excellence by adhering to Standard Operating Procedures (SOPs) and company programs.

• Foster strong customer relationships by providing personalized design consultations and solutions.

• Maintain visual merchandising standards and ensure product availability within assigned departments.

• Support inventory management through efficient stocking and replenishment processes.

📝 Enhancement Note: While this role is in retail, the "Picture Framer" aspect introduces a specialized skill set focused on custom design and production, which can be framed as a niche operational function within the retail environment. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, aligning with operational best practices for customer experience.

📈 Primary Responsibilities

• Execute custom framing orders with a high degree of quality and adherence to production timelines.

• Actively engage customers to understand their artistic vision and translate it into compelling framing solutions.

• Utilize sales techniques and product knowledge to drive custom framing sales and achieve Key Performance Indicators (KPIs).

• Maintain the visual appeal and stock levels of the ready-made frame department, including SISO (Single Item, Single Order) and directed replenishment.

• Provide exceptional customer service by assisting shoppers, locating products, and ensuring a positive store experience.

• Operate the cash register accurately, adhering to cash handling standards and executing all transactions efficiently.

• Participate in truck un-loading and stocking processes, ensuring adherence to established standards and timelines.

• Assist in training and mentoring new team members on framing techniques, sales processes, and operational procedures.

• Act as a lead in the absence of the Framing Manager, demonstrating leadership potential and operational oversight.

• Support and implement company-wide shrink and safety programs to ensure a secure and accident-free environment.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, specialized production (framing), and general retail operations. The emphasis on "Elevated ABC Deliver" and "Voice of Customer (VOC)" indicates a structured approach to customer engagement and feedback, crucial for operational improvement in customer-facing roles.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience: 0-2 years of experience in a retail or customer-facing environment.

Required Skills:

• Basic computer proficiency for system navigation and order processing.

• Fundamental measuring skills for accurate project specifications.

• Ability to operate specialized framing equipment safely and effectively.

• Competency in using a glass cutter with precision and care.

• Proficient cash handling and transaction processing skills.

• Strong understanding of merchandising principles and store upkeep.

• Effective customer service and interpersonal communication abilities.

Preferred Skills:

• Previous retail sales experience, particularly in consultative sales.

• Experience in selling products or services, demonstrating persuasive abilities.

• Familiarity with custom framing processes or art display techniques.

• Experience with POS (Point of Sale) systems and inventory software.

📝 Enhancement Note: The "0-2 years" experience level, combined with "basic" skills, suggests this role is designed for individuals early in their careers, potentially offering a pathway into specialized retail operations. The emphasis on both technical framing skills and customer-facing competencies indicates a dual focus on craft and service delivery.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful customer engagement strategies that led to sales conversion, particularly for custom services.

• Examples of maintaining high-quality standards in production or service delivery, showcasing attention to detail.

• Evidence of adherence to operational procedures and SOPs in previous roles, demonstrating reliability.

Process Documentation:

• Ability to follow and document established framing processes from customer consultation through order completion.

• Understanding of workflow for managing inventory, including receiving, stocking, and replenishment.

• Familiarity with point-of-sale system operations and cash handling procedures.

• Experience in maintaining visual merchandising standards and store presentation guidelines.

📝 Enhancement Note: While a formal portfolio might not be mandatory for an entry-level role, candidates are expected to articulate their experience through examples during interviews. Highlighting instances where they followed processes, improved customer experiences, or contributed to sales will be critical. The emphasis on "process" implies that Michaels values structured approaches to tasks.

💵 Compensation & Benefits

Salary Range: $15.50 - $18.20 per hour. This range reflects the company's commitment to competitive compensation for this full-time retail position.

Benefits:

• Comprehensive Health Insurance: Including medical, dental, and vision coverage.

• Paid Time Off (PTO): For rest, relaxation, and personal needs.

• Tuition Assistance: Support for continued education and professional development.

• Generous Employee Discounts: On Michaels products and services.

• Other benefits as detailed on mikbenefits.com, which may include retirement savings plans and wellness programs.

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week. Work hours may include nights, weekends, and early mornings, reflecting the operational needs of a retail environment.

📝 Enhancement Note: The provided salary range is specific to the Fort Collins, CO location and aligns with current market rates for skilled retail positions. The benefits package is robust and includes elements highly valued by operations professionals, such as health coverage and tuition assistance, indicating the company's investment in its employees' well-being and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, providing a wide array of creative products and services, including custom framing.

Company Size: Large (Over 10,000 employees globally). This indicates a structured corporate environment with established processes and opportunities for advancement.

Founded: 1973. With a long history, Michaels has developed a deep understanding of its market and customer base.

Team Structure:

• The retail store operates with a hierarchical structure, typically including a Store Manager, Assistant Store Manager, Framing Manager, and various Team Members specializing in different areas (e.g., framing, sales floor, customer service).

• This role reports to the Framing Manager, with potential oversight from Assistant Store Managers or the Store Manager, especially in the absence of the Framing Manager.

Methodology:

• Data-driven decision-making is encouraged, particularly regarding sales performance, inventory management, and customer feedback (e.g., Voice of Customer surveys).

• Workflow optimization is a key focus, especially within the framing department, to ensure efficiency, quality, and timely order fulfillment.

• Automation is leveraged through POS systems and inventory management tools to streamline operations and reduce manual errors.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' long-standing presence in the retail sector suggests a stable operational framework. The company culture likely emphasizes creativity, customer focus, and teamwork, with a structured approach to achieving business objectives through established operational processes.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to junior level within the retail operations framework. It requires the application of learned skills in a practical setting, with opportunities to develop expertise in custom framing production and consultative sales.

Reporting Structure: The Picture Framer reports directly to the Framing Manager. In the Framing Manager's absence, they may receive direction from the Assistant Store Manager or Store Manager. This structure provides clear lines of communication and accountability.

Operations Impact: The Picture Framer directly impacts revenue through custom framing sales and contributes to overall store performance by maintaining operational standards, ensuring customer satisfaction, and supporting inventory accuracy. Their role is crucial in delivering a key value-added service that differentiates Michaels from competitors.

Growth Opportunities:

• Specialization: Develop advanced custom framing skills, potentially becoming a lead framer or Framing Manager.

• Sales Leadership: Progress into sales-focused roles, leveraging customer interaction and consultative selling experience.

• Store Management: Advance through the retail management ranks, gaining experience in overall store operations, team leadership, and P&L management.

• Cross-Functional Training: Gain exposure to other operational areas within the store, such as visual merchandising, inventory management, or Omni-channel fulfillment.

📝 Enhancement Note: The growth path from a Picture Framer can lead to specialized operational leadership within the framing department or broader retail management roles. The company's emphasis on training and development, including tuition assistance, supports career progression for motivated individuals.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves interaction with a diverse clientele.

Office Location(s): Fort Collins, Colorado. The specific store is located at 4330 S College Ave.

Workspace Context:

• The primary workspace includes the retail sales floor and a dedicated framing shop area.

• The framing shop is equipped with specialized tools like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• While most public areas are climate-controlled, some stock rooms may not be.

• Opportunities for outdoor work may arise during truck un-loading or retrieving shopping carts.

Work Schedule: The schedule is flexible and includes nights, weekends, and early mornings to meet operational demands. This requires adaptability and a commitment to covering various shifts. The full-time nature implies a standard 40-hour work week, subject to scheduling needs.

📝 Enhancement Note: The work environment is physically demanding, requiring prolonged standing and the ability to lift heavy items. The mix of customer interaction, production work, and adherence to retail operational standards creates a multifaceted and engaging atmosphere.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application and assessment, followed by a brief phone screening with an HR representative or hiring manager.

• In-Person Interview: Typically includes an interview with the Framing Manager and potentially the Store Manager. This will assess your framing skills, customer service aptitude, sales potential, and cultural fit.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills, discuss your understanding of framing techniques, or role-play customer interactions.

• Background Check: Standard for retail positions, including verification of eligibility to work and potentially a criminal background check.

Portfolio Review Tips:

• While a formal portfolio isn't required, prepare to discuss specific examples of your work.

• For custom framing, be ready to describe projects you've worked on, the challenges you faced, and how you met customer needs.

• Showcase instances where you applied measuring skills accurately and operated equipment safely.

• Highlight any experience in sales, particularly how you converted customer interest into a purchase.

Challenge Preparation:

• Problem-Solving: Expect scenarios related to customer disputes, production delays, or inventory shortages. Focus on solutions that prioritize customer satisfaction and operational efficiency.

• Sales Scenarios: Practice how you would approach a customer, identify their needs, present framing solutions, and close a sale.

• Operational Awareness: Be ready to discuss your understanding of retail best practices, such as maintaining a clean and organized workspace, adhering to safety procedures, and managing time effectively.

📝 Enhancement Note: The interview process will likely focus on practical skills, customer interaction abilities, and alignment with Michaels' brand values. Candidates should be prepared to articulate their experience using specific examples, demonstrating both technical aptitude and a customer-centric approach.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized tools such as mat cutters, frame joiners, and potentially heat presses. Proficiency in operating these safely and effectively is crucial.

• Glass Cutters: Essential for precise glass sizing and fitting.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate project specifications.

Analytics & Reporting:

• POS (Point of Sale) System: Used for all customer transactions, order entry, and payment processing. Familiarity with retail POS systems is beneficial.

• Inventory Management Systems: Used for tracking stock levels, managing replenishment, and potentially processing incoming shipments.

CRM & Automation:

• Customer Relationship Management (CRM) Aspects: The "Elevated ABC Deliver" approach suggests a structured method for building customer relationships, which has CRM implications.

• Rewards Program Enrollment: Assisting customers in signing up for the Michaels Rewards program.

• Omni-channel Processes: May involve assisting with online order pickups or returns, requiring interaction with digital fulfillment systems.

📝 Enhancement Note: While the role doesn't necessitate deep technical expertise in enterprise software, proficiency with specialized framing tools and retail POS systems is fundamental. Understanding how these tools contribute to operational efficiency and customer experience is key.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment that encourages artistic expression and helps customers bring their creative visions to life.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty and drive sales.

• Teamwork & Collaboration: Working together across departments to achieve store goals and provide a seamless customer experience.

• Quality & Craftsmanship: Maintaining high standards in all aspects of work, from custom framing to store presentation.

• Efficiency & Productivity: Optimizing workflows and processes to meet operational demands and sales targets.

Collaboration Style:

• Cross-functional Integration: Working closely with sales associates to identify potential custom framing opportunities and with cashiers for transaction processing.

• Process Review: Contributing to discussions on how to improve framing processes, workflow efficiency, and customer service delivery.

• Knowledge Sharing: Assisting in training new team members and sharing best practices for framing, sales, and customer engagement.

📝 Enhancement Note: Michaels likely emphasizes a culture that balances creativity with operational discipline. Team members are expected to be both skilled craftspeople and effective customer service providers, contributing to a positive and productive store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales: Effectively managing time to complete custom framing orders while also proactively engaging customers on the sales floor.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex artistic projects.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools that require precision and care.

• Adapting to New Products/Processes: Staying current with new framing materials, techniques, and company operational updates.

Learning & Development Opportunities:

• Framing Specialization: Deepening expertise in custom framing techniques, materials, and design principles.

• Sales Training: Developing consultative selling skills, learning about customer psychology, and mastering upselling and cross-selling strategies.

• Operational Proficiency: Gaining a comprehensive understanding of retail operations, including inventory management, visual merchandising, and customer service protocols.

• Leadership Skills: Opportunities to take on lead responsibilities in the absence of management, developing supervisory and decision-making abilities.

📝 Enhancement Note: This role presents a solid foundation for a career in specialized retail operations. The challenges are manageable with proper training and a proactive attitude, while the growth opportunities are directly tied to developing both technical craft skills and essential business acumen.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs." (Focus on consultative sales and problem-solving.)

• "How would you approach a customer who is unsure about framing options for their artwork?" (Demonstrate customer engagement and product knowledge.)

• "Walk me through how you would ensure a custom framing order is completed accurately and on time." (Highlight process adherence and quality control.)

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Research the company's mission, values, and specific offerings.)

• "How do you contribute to a positive team environment?" (Discuss teamwork, collaboration, and support for colleagues.)

• "Why are you interested in a role that combines both production and sales?" (Articulate your motivations and how your skills align.)

Portfolio Presentation Strategy:

• Be prepared to discuss specific examples of custom framing projects you've completed, detailing the customer's needs, your design process, and the final outcome.

• If you have examples of sales success, be ready to quantify your achievements (e.g., "I consistently met or exceeded my sales targets for custom framing by X%").

• Discuss your understanding of operational procedures and how you ensure accuracy and efficiency in your work.

• Emphasize your commitment to customer service and how you build rapport with clients.

📝 Enhancement Note: The interview will likely assess a candidate's ability to blend technical framing skills with strong customer service and sales acumen. Being able to articulate past experiences with concrete examples and demonstrate an understanding of retail operations will be crucial for success.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight relevant experience in customer service, sales, detailed work, and any exposure to creative or production environments. Use keywords such as "custom framing," "sales," "customer engagement," "inventory management," and "operational standards."

• Portfolio Preparation: Mentally prepare examples of projects where you've demonstrated craftsmanship, problem-solving, customer interaction, and adherence to processes. Be ready to discuss these in detail during the interview.

• Interview Practice: Rehearse answers to common interview questions, focusing on behavioral examples that showcase your skills and cultural fit. Practice articulating your understanding of both the creative and operational aspects of the role.

• Company Research: Familiarize yourself with Michaels' brand, its commitment to creativity, its custom framing services, and its core values. Understand how this role contributes to the overall customer experience and store success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.