FT Framer

📍 Job Overview

Job Title: FT Framer

Company: Michaels Stores

Location: Store - 7450 Green Bay Rd, Ste A, Kenosha, Wisconsin, United States

Job Type: FULL_TIME

Category: Retail Operations / Sales

Date Posted: 2026-04-10

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This FT Framer role is focused on delivering exceptional customer experiences within a retail environment, with a strong emphasis on custom framing solutions and sales performance.

• Key responsibilities include building customer relationships, executing sales strategies, and maintaining operational standards to drive store success.

• The role requires proficiency in customer engagement, product knowledge, and the ability to operate specialized framing equipment.

• This position contributes to the overall success of the retail store by ensuring a positive customer journey from initial interaction to final purchase.

📝 Enhancement Note: The raw job description is for a "FT Framer" at Michaels Stores. This role is fundamentally a customer-facing retail position with a specialization in custom framing. While it doesn't directly fall under traditional "Revenue Operations" or "Sales Operations" as typically defined in B2B SaaS or tech environments (which focus on optimizing sales processes, technology, and data), it shares core principles of driving revenue through customer interaction, sales, and operational efficiency within a retail context. Therefore, the enhancement will focus on translating these retail operations principles into language that resonates with operations-minded professionals, highlighting the transferable skills.

📈 Primary Responsibilities

• Customer Relationship Building & Sales:

  • Develop and nurture customer relationships by understanding their needs and providing tailored custom framing solutions.
  • Actively engage customers to drive sales of framing services and related products, meeting or exceeding individual sales targets.
  • Utilize the "Elevated ABC Deliver" methodology to enhance customer interactions and build loyalty.

• Operational Excellence & Store Standards:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and maintain high operational standards.
  • Maintain a safe, clean, organized, and clutter-free store environment, with a particular focus on the ready-made frame department and other assigned areas (e.g., SISO, Directed Replenishment).
  • Execute truck un-load and stocking processes efficiently, adhering to truck standards and budget.

• Framing Production & Quality:

  • Complete custom framing orders with a high degree of quality and within specified production timelines.
  • Operate framing equipment and glass cutters safely and effectively.

• Team Support & Leadership:

  • Act as a lead resource in the absence of the Framing Manager, demonstrating leadership potential.
  • Assist in training and mentoring other Team Members on framing processes, sales techniques, and customer service standards.
  • Support the Framing Manager in achieving key performance indicators (KPIs) and driving overall store performance.

• Customer Service & Merchandising:

  • Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions.

  • Ensure the store is well-merchandised and fully stocked to enhance the customer shopping experience.

  • Deliver a fast and friendly checkout experience, adhering to all cash handling and transaction standards.

  • Educate customers on the benefits of the Rewards program and complete enrollments.

  • Inform customers about the Voice of Customer (VOC) survey to gather feedback.

  • Assist with and understand Omni-channel processes to support integrated customer experiences.

📝 Enhancement Note: The raw description outlines a comprehensive set of duties for a retail associate specializing in custom framing. The primary responsibilities have been categorized and elaborated to highlight the operational aspects, sales focus, and customer service excellence expected, aligning with the transferable skills found in operations roles.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for retail roles of this nature.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.

• Sales Acumen: Proven ability to drive sales, meet targets, and promote products/services effectively.

• Custom Framing Knowledge: Basic understanding of framing concepts and willingness to learn specialized techniques and equipment operation.

• Cash Handling Proficiency: Accurate and efficient operation of cash registers and adherence to strict cash handling procedures.

• Merchandising & Store Presentation: Ability to maintain visual standards, ensure product availability, and create an appealing shopping environment.

• Basic Measuring & Computer Skills: Competence in using measuring tools accurately and navigating basic computer systems for transactions and inventory.

• Process Adherence: Commitment to following Standard Operating Procedures (SOPs) and company policies consistently.

Preferred Skills:

• Previous retail sales experience, particularly in a consultative sales environment.

• Experience selling products and/or services directly to customers.

• Familiarity with operating framing equipment, glass cutters, or similar precision tools.

• Basic understanding of inventory management principles.

• Demonstrated ability to work effectively as part of a team and assist colleagues.

📝 Enhancement Note: The required and preferred skills have been detailed, emphasizing transferable operational competencies such as process adherence, sales execution, customer engagement, and basic technical proficiency with equipment and measurement. The "0-2 years" experience level suggests an entry-level to junior role, hence the focus on foundational skills and willingness to learn.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Case Studies: Examples of how you have successfully engaged customers, understood their needs, and provided solutions that led to a sale or positive outcome. These should highlight your consultative sales approach.

• Sales Performance Metrics: If available, quantifiable achievements related to sales targets, customer conversion rates, or loyalty program enrollments.

• Process Improvement Examples: Any instances where you identified an opportunity to improve a store process (e.g., merchandising, stock management, customer flow) and implemented a solution.

• Operational Task Execution: Descriptions of experience managing specific operational tasks, such as inventory counts, visual merchandising standards, or product stocking, emphasizing efficiency and accuracy.

Process Documentation:

• Demonstrated ability to follow and adhere to established Standard Operating Procedures (SOPs) for sales, production, and customer service.

• Experience in maintaining visual merchandising standards and ensuring product displays are accurate and appealing.

• Understanding of how to contribute to inventory accuracy through proper stocking and handling procedures.

📝 Enhancement Note: While a formal "operations portfolio" isn't typical for this level of retail role, candidates can showcase their operational capabilities through examples and descriptions of past responsibilities. The advice focuses on framing retail experiences in terms of process, sales, and customer engagement, which are core to operations.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision insurance.

• Paid Time Off (PTO): Accrued paid time off for vacation, sick days, and personal needs.

• Tuition Assistance: Opportunities for financial support towards further education.

• Generous Employee Discounts: Significant discounts on Michaels products and services.

• Potential for Performance Bonuses: While not explicitly stated, many retail roles offer incentives tied to sales performance.

• Retirement Savings Plan: Access to a 401(k) or similar retirement savings option.

Working Hours:

• This is a Full-Time position, typically requiring approximately 40 hours per week.

• Work schedules will include nights, weekends, and early mornings, reflecting typical retail operational demands.

• Flexibility in scheduling is often expected to cover store operational needs, including peak shopping periods and potential coverage in the absence of management.

📝 Enhancement Note: A specific salary range was estimated based on typical retail roles in the specified location and experience level. The benefits listed are directly from the provided company information, highlighting their value proposition for team members. Working hours are detailed to reflect the full-time nature and retail schedule demands.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail

Company Size: Large (over 1,000 employees, based on Michaels' known scale)

Founded: 1973

Company Description: Michaels is North America's largest arts and crafts retailer, dedicated to inspiring creativity and celebration. They operate over 1,300 stores across the US and Canada, alongside their e-commerce platforms. They also own Artistree, a custom framing manufacturer. The company emphasizes being the best place for all things creative.

Team Structure:

• The FT Framer will be part of a store-level team, likely reporting directly to the Framing Manager or Store Manager.

• The team structure typically includes a Store Manager, Assistant Store Manager(s), Department Specialists (like the Framer), and Sales Associates.

Methodology:

• Customer-Centric Approach: The company prioritizes customer experience, focusing on building relationships and providing solutions.

• Sales-Driven Operations: Performance is measured by sales results, customer engagement metrics, and operational efficiency.

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) ensures consistent execution across all stores.

• Continuous Improvement: Encouragement of feedback (e.g., VOC surveys) and team member input to enhance operations and customer satisfaction.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context has been fleshed out using the provided description and general knowledge of Michaels Stores. The focus is on how this industry and company size influence the team structure, operational methodologies, and the overall work environment for an FT Framer, emphasizing customer-centricity and sales performance.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level to Junior Retail Associate

Reporting Structure:

• Typically reports to the Framing Manager or Store Manager.

Operations Impact:

• Directly impacts store revenue through custom framing sales and upselling of related products.

• Influences customer satisfaction and loyalty through excellent service and quality of work.

• Contributes to operational efficiency by maintaining store standards and assisting with inventory and stocking.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales consultation, and advanced customer service.

• Leadership Potential: Potential to advance to a Lead Framer role or even an Assistant Manager position by demonstrating leadership, sales, and operational capabilities.

• Cross-Training: Possibility of cross-training in other store departments to gain broader retail operational experience.

• Career Pathing: A stepping stone to other roles within Michaels, such as Department Specialist, Assistant Manager, or Store Manager, within the retail management track.

📝 Enhancement Note: This section analyzes the role's position within the broader operations and retail career landscape, outlining potential growth paths and the impact an individual in this role can have on store performance. The emphasis is on transferable skills and potential advancement.

🌐 Work Environment

Office Type: Retail Store Environment

Office Location(s): The specific store location is 7450 Green Bay Rd, Ste A, Kenosha, Wisconsin. Michaels operates stores across the US and Canada.

Workspace Context:

• Work is performed primarily on the retail floor and within the dedicated custom framing area.

• The framing shop environment involves the use of specialized equipment like framing machines and glass cutters, requiring adherence to safety protocols.

• Collaboration occurs daily with team members, including sales associates and management, in a dynamic retail setting.

Work Schedule:

• The role involves working variable shifts, including evenings, weekends, and potentially early mornings, as dictated by store operating hours and business needs.

• The schedule is designed to ensure adequate staffing for all operational hours, customer service demands, and production requirements.

📝 Enhancement Note: This section details the physical and social aspects of the work environment, emphasizing the hands-on nature of the role, the specific tools used, and the collaborative yet demanding schedule typical of a retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to review basic qualifications and interest.

• In-Person Interview: A one-on-one or panel interview with the Hiring Manager (Framing Manager or Store Manager). This will assess customer service skills, sales aptitude, problem-solving abilities, and cultural fit.

• Skills Assessment (Potential): You may be asked to demonstrate basic measuring skills or discuss how you would handle a customer scenario.

• Final Interview/Offer: Depending on the store's structure, a final discussion or confirmation of employment.

Portfolio Review Tips:

• While a formal portfolio isn't required, be prepared to discuss specific examples of your customer service successes, sales achievements, and any instances where you improved processes or handled challenging situations.

• Use the STAR method (Situation, Task, Action, Result) to structure your answers when discussing past experiences.

Challenge Preparation:

• Be ready to answer scenario-based questions:

  • "How would you handle a customer who is unhappy with their custom framing order?"
  • "Describe a time you went above and beyond to help a customer."
  • "How would you approach a customer to sell them a custom framing solution?"
  • "What would you do if you were the lead person and a customer had an urgent framing request but the manager was unavailable?"

• Prepare questions to ask the interviewer about the team, daily operations, training, and growth opportunities within the store.

📝 Enhancement Note: This section provides practical advice on navigating the interview process, emphasizing how to present relevant experiences effectively, even without a formal portfolio. It focuses on demonstrating transferable skills applicable to operations and sales.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats, assembling frames, and finishing custom orders. This includes items like mat cutters, saws, and potentially heat presses.

• Glass Cutter: Essential tool for precise glass cutting for framing projects.

• Point-of-Sale (POS) System: Used for processing customer transactions, managing sales, and potentially accessing customer information.

• Basic Computer Skills: Competency with standard computer applications for training, communication, and potentially inventory or order management systems.

Analytics & Reporting:

• Sales Reporting Tools: Access to store-level sales reports and individual performance metrics, likely through the POS system or a dedicated retail analytics platform.

• Key Performance Indicators (KPIs): Understanding and tracking KPIs such as sales revenue, average transaction value, conversion rates, and customer satisfaction scores (e.g., VOC).

CRM & Automation:

• Customer Relationship Management (CRM) Elements: Use of the Rewards program enrollment system to capture customer data and manage loyalty.

• Inventory Management Systems: Potentially involved in systems for tracking stock levels, receiving new merchandise, and managing product placement (e.g., SISO, Directed Replenishment).

📝 Enhancement Note: This section details the specific tools and technologies an FT Framer would use, focusing on both specialized framing equipment and the broader retail technology stack, including POS systems and basic analytics.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong commitment to providing exceptional service and building lasting customer relationships is paramount.

• Creativity & Inspiration: The company culture thrives on fostering creativity and celebrating personal projects and milestones.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and ensure a positive work environment.

• Efficiency & Quality: Valuing thoroughness, accuracy, and timely completion of tasks, especially in production and sales processes.

• Integrity & Respect: Upholding ethical standards in all interactions and fostering an inclusive and respectful atmosphere for all team members and customers.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist across departments as needed to ensure smooth store operations and excellent customer service.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual and team performance.

• Shared Goals: A collective drive towards achieving store sales targets, operational efficiency, and high customer satisfaction ratings.

📝 Enhancement Note: The team culture and values are described, emphasizing the customer-centric, collaborative, and results-oriented nature of the retail environment at Michaels, linking these to operational success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to provide excellent customer service and consultative sales while also meeting custom framing production deadlines.

• Customer Expectations: Handling diverse customer needs and sometimes complex custom framing requests, requiring problem-solving skills.

• Pace of Retail: Working in a fast-paced environment that requires constant attention to customer service, operational tasks, and sales opportunities.

• Learning Curve: Mastering the intricacies of custom framing, equipment operation, and sales techniques.

Learning & Development Opportunities:

• Framing Expertise: Becoming a skilled custom framer with a deep understanding of materials, design, and techniques.

• Sales & Consultation Skills: Developing advanced consultative selling abilities and customer relationship management.

• Operational Proficiency: Gaining experience in retail operations, inventory management, visual merchandising, and cash handling.

• Leadership Experience: Opportunities to take on lead responsibilities and develop management potential.

• Tuition Assistance: Leveraging company benefits for further education and skill enhancement.

📝 Enhancement Note: This section outlines potential challenges specific to the role and the retail environment, alongside clear growth and learning opportunities that can help an individual advance their career.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you handle difficult customers, build rapport, and go the extra mile. Example: "Describe a time you had to resolve a customer complaint. What was the situation, what did you do, and what was the outcome?"

• Sales Approach: Articulate your philosophy on consultative selling and how you would approach a customer for custom framing. Example: "How would you determine a customer's framing needs and recommend the best solution?"

• Problem-Solving & Initiative: Discuss instances where you took initiative to solve a problem or improve a situation. Example: "Tell me about a time you identified a need for improvement in a process or environment and took action."

• Teamwork & Leadership: Prepare examples of how you collaborate with colleagues and what your approach to leadership is, especially in a team setting. Example: "How do you contribute to a positive team environment? Have you ever had to step up and lead a task?"

Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives. Be ready to explain why you are drawn to this specific company and its culture of creativity.

• Understand the importance of custom framing as a key revenue driver for Michaels.

Portfolio Presentation Strategy:

• Even without a formal portfolio, be ready to vividly describe 1-2 key accomplishments related to customer service, sales, or operational efficiency.

• Quantify your achievements whenever possible (e.g., "increased sales by X%", "resolved Y customer issues").

• Focus on demonstrating your understanding of how your role contributes to the store's overall success and customer satisfaction.

📝 Enhancement Note: This guidance focuses on preparing for common retail interview questions, emphasizing transferable skills and demonstrating an understanding of the company's operational goals and customer-centric values.

📌 Application Steps

To apply for this FT Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, sales achievements, any experience with custom products or detailed work, and operational tasks (like merchandising or stocking). Use keywords from the job description.

• Prepare Examples: Think of specific situations from past roles that demonstrate your customer service skills, sales ability, problem-solving capabilities, and adherence to processes.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), company values, and mission. Understand how the Framer role contributes to the overall business.

• Practice Interview Responses: Rehearse answers to common retail interview questions, focusing on clear, concise, and positive responses using the STAR method where applicable.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.