UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Pulse Labs AI, Inc.

Location: Mexico

Job Type: FULL_TIME

Category: User Experience Research / Operations

Date Posted: May 06, 2026

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Spearhead qualitative UX research initiatives, including diary studies, focus groups, IDIs, and longitudinal panel studies, leveraging proprietary Pulse Labs tools.

• Drive the end-to-end research lifecycle, from project planning and execution to in-depth data analysis, interpretation, and final report delivery.

• Collaborate closely with customers and internal teams to ensure research aligns with business objectives and delivers actionable insights for next-gen product development.

• Analyze rich video, transcript, and survey data to uncover user behaviors, perceptions, and pain points, translating findings into strategic recommendations for product improvement.

📝 Enhancement Note: This role is specifically for a UX Researcher within a company that emphasizes "research operations" and uses proprietary tools. The focus is heavily on qualitative methodologies and direct customer interaction, with a significant need for analytical rigor and clear communication of findings to senior stakeholders. The "AI" in the company name suggests a forward-thinking approach to technology and possibly a focus on AI-driven products or research methodologies.

📈 Primary Responsibilities

• Plan and execute qualitative research projects (diary studies, focus groups, IDIs, longitudinal panel studies) that meet customer requirements, timelines, and business goals, ensuring sound research methodology.

• Analyze participant response data, including videos, transcripts, and survey responses, to identify key research findings and actionable recommendations for customers.

• Develop and present comprehensive research reports, including Toplines, Scorecards, Executive Summaries, Final Reports, and Slide Decks, to stakeholders up to the Director or VP level.

• Mentor and coach junior analysts on the UX Research Team, fostering skill development and ensuring high-quality research output.

• Collaborate with Panel and Research Operations team members to ensure project execution stays on track and data collected meets specified requirements.

• Partner with senior-level leaders to enhance internal processes through creative ideas and sharing insights gained from leading research projects.

• Provide constructive feedback to Design and Engineering teams on improving Pulse Labs' internal tools and platforms based on research experiences.

📝 Enhancement Note: The responsibilities emphasize a blend of individual contributor research execution and team leadership/mentorship. The mention of "proprietary tools," "research operations," and "rapid-response environment" indicates a need for adaptability and a deep understanding of operationalizing research processes. The expectation to present to senior stakeholders highlights the importance of executive communication and strategic thinking.

🎓 Skills & Qualifications

Education:

• Undergraduate degree in Psychology, Research Methods, Human-Computer Interaction (HCI), Sociology, or a closely related field.

Experience:

• 5+ years of experience in a qualitative research role within a detail-oriented research operations environment.

• Proven success leading complex, multi-faceted research projects from conception to completion.

• Experience working in an agency or consulting environment conducting research on behalf of clients.

Required Skills:

• Expertise in qualitative data collection, analysis, and interpretation.

• Deep knowledge of the end-to-end research lifecycle, including various UX research methods and common analysis techniques.

• Proven ability to maintain strong relationships with customers, vendors, and internal team members.

• Exceptional attention to detail, with a keen ability to recognize patterns and anomalies in qualitative and/or quantitative data.

• Comfortable presenting research findings and insights to senior-level stakeholders (Director/VP level).

• Strong sense of ownership, transparency, detail-orientation, and self-initiative.

• Excellent written and verbal communication skills.

• Strong analytical skills with the ability to translate complex data into clear, actionable insights.

• High comfort level using emerging technologies and various software systems.

• Proficiency with Google Docs, Google Sheets, or similar productivity suites.

• Collaborative attitude and ability to foster a positive team environment.

Preferred Skills:

• Experience working at or with early-to-mid stage startups.

• Experience working at or with FAANG/top tech companies.

📝 Enhancement Note: The requirements highlight a strong need for practical, hands-on experience in qualitative UX research, particularly within operational environments. The preference for agency/consulting or startup/FAANG experience suggests the company values candidates who can adapt to different client needs and fast-paced settings. The emphasis on "detail-oriented research operations environment" and "rapid-response" points to a need for efficiency and accuracy.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong understanding of the end-to-end qualitative research lifecycle through case studies.

• Showcase examples of planning and executing complex, multi-faceted research projects, detailing methodologies used.

• Present findings from user interaction analysis, highlighting how insights were derived from video, transcript, and survey data.

Process Documentation:

• Provide examples of how research projects were planned and executed, detailing the methodology and analytical approach.

• Showcase instances where research findings directly influenced product improvements or strategic decisions for customers.

• Illustrate how you have collaborated with research operations or panel management teams to ensure data quality and project timeliness.

• Include examples of how you have mentored junior researchers or contributed to improving internal research processes.

📝 Enhancement Note: While not explicitly stated as a "portfolio requirement" in the input, the nature of a senior UX Researcher role, especially one focused on client delivery and internal process improvement, strongly implies the need for a robust portfolio. This section infers typical expectations for such a role, focusing on demonstrating practical application of research skills, project management, data analysis, reporting, and collaboration within an operational context.

💵 Compensation & Benefits

Salary Range:

Given the role's seniority (5-10 years experience), the location (Mexico, fully remote), and the industry (AI/Tech Research), a competitive salary range is expected. Based on market data for senior UX Researchers in Mexico and remote tech roles, an estimated annual salary range could be between MXN $600,000 - MXN $1,000,000 (approximately USD $33,000 - USD $55,000), depending on specific experience, negotiation, and the company's compensation philosophy.

Benefits:

• Competitive salary and potential for performance-based bonuses.

• Comprehensive health insurance coverage, potentially including dental and vision.

• Paid time off (vacation, sick leave, holidays) designed to support work-life balance.

• Opportunities for professional development, including training, conferences, and access to learning resources.

• Remote work stipend or allowance to support home office setup and connectivity.

• Potential for stock options or equity in a growing AI startup.

Working Hours:

• Full-time position, typically around 40 hours per week.

• Flexibility in scheduling to accommodate collaboration across different time zones and personal needs, while ensuring responsiveness to customer and project demands.

📝 Enhancement Note: Salary is not provided, so an estimate is generated based on role, location, and industry. Benefits are inferred based on standard offerings for full-time remote roles in the tech sector, particularly for a company described as an AI startup. The "rapid-response" nature of the work may imply a need for some flexibility beyond standard 9-to-5.

🎯 Team & Company Context

🏢 Company Culture

Industry: Artificial Intelligence (AI) / Market Research / User Experience (UX) Technology. Pulse Labs AI is at the intersection of AI, user research, and proprietary technology platforms, aiming to provide deep insights into user interactions with next-generation products.

Company Size: Early-to-mid stage startup (inferred from "FAANG/top tech companies" and "startups" preferred qualifications, and the general nature of "Pulse Labs AI, Inc."). This suggests a dynamic, agile, and potentially fast-growing environment.

Founded: The founding date is not provided, but the emphasis on "next-gen products" and "emerging technologies" indicates a modern, forward-thinking company.

Team Structure:

• The UX Research Team is described as "talented and dedicated," working in a "fast-paced, rapid-response environment."

• The role involves mentoring junior analysts, suggesting a hierarchical structure within the research team.

Methodology:

• Focus on both qualitative research methodologies (diary studies, focus groups, IDIs, longitudinal panel studies) and the analysis of rich video/transcript data.

• Emphasis on rigor, quality, and sound research methodology in project execution.

• Data-driven approach to analyzing user interactions and perceptions to inform product development.

• Continuous improvement of internal processes through feedback and sharing of learnings.

Company Website: https://pulselabs.ai/

📝 Enhancement Note: The company culture is likely to be innovative, fast-paced, and data-centric, typical of a tech startup in the AI space. The emphasis on collaboration and process improvement suggests an environment where contributions are valued and can lead to tangible changes. The remote-first nature will also shape the communication and collaboration style.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Researcher. This role is beyond an entry-level position, requiring significant experience (5+ years) and the ability to lead complex projects, mentor others, and present to executive-level stakeholders. It implies a significant level of autonomy and responsibility.

Reporting Structure:

• The role involves mentoring analysts on the UX Research Team, suggesting the researcher reports to a Research Manager or Director.

• Close collaboration with Panel and Research Operations teams, as well as Design and Engineering.

Operations Impact:

• Directly influences the design and development of "next-gen products" by providing critical user insights.

• Helps customers understand user interactions and perceptions, leading to improved product quality, user satisfaction, and potentially increased market adoption.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in advanced qualitative methodologies, AI-driven research techniques, and proprietary tool usage.

• Leadership Development: Transition into management roles (e.g., Research Manager) by honing mentoring and team leadership skills.

• Strategic Influence: Increase impact by contributing to higher-level product strategy and internal process optimization initiatives.

• Industry Exposure: Gain experience working with diverse clients, including startups and top tech companies, broadening professional network and understanding of different market dynamics.

• Specialization: Potentially specialize in specific types of research or product domains relevant to AI and emerging technologies.

📝 Enhancement Note: The role offers significant growth potential, moving beyond pure execution to leadership and strategic contribution. The emphasis on process improvement and mentoring aligns well with career paths leading to management or lead researcher positions within operations-focused research teams.

🌐 Work Environment

Office Type: Fully Remote. This indicates a distributed workforce, with team members working from their own locations.

Office Location(s): Mexico. This specifies the geographic region where candidates should reside, likely for legal, tax, or timezone alignment purposes.

Workspace Context:

• Collaborative Environment: While remote, the role emphasizes strong collaboration with customers, research operations teams, analysts, and internal product teams (Design/Engineering). This requires proactive communication and effective use of collaboration tools.

• Tools & Technology: Access to Pulse Labs' proprietary research tools and platforms is a key component of the work environment. Proficiency with Google Workspace (Docs, Sheets) is also expected.

• Operations Team Interaction: Frequent interaction with dedicated research operations personnel for project execution, highlighting a structured operational support system even in a remote setting.

Work Schedule:

• Standard full-time (approx. 40 hours/week) with potential for flexibility.

• The "rapid-response" environment may require occasional adjustments to accommodate urgent client needs or project deadlines, but the remote nature likely offers some autonomy in managing one's schedule.

📝 Enhancement Note: The remote nature in Mexico implies a need for strong self-discipline, excellent remote communication skills, and a reliable home office setup. The collaboration dynamics will be heavily reliant on digital tools and asynchronous communication strategies, balanced with synchronous meetings for key discussions and presentations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with HR or a recruiter to assess basic qualifications and cultural fit.

• Hiring Manager Interview: A more in-depth discussion focusing on experience, research methodology, project leadership, and problem-solving skills. Expect questions about past projects and how you've handled complex research challenges.

• Skills Assessment/Case Study: A practical exercise, potentially involving analyzing a dataset or outlining a research plan for a given scenario. This tests your analytical and methodological capabilities.

• Team/Peer Interview: Meeting with fellow UX Researchers and/or Research Operations team members to assess collaboration style and technical fit.

• Final Interview: Possibly with a senior leader (e.g., Head of Research, VP) to discuss strategic alignment, long-term vision, and final fit.

Portfolio Review Tips:

• Highlight Qualitative Expertise: Showcase detailed case studies of diary studies, focus groups, IDIs, or longitudinal panel studies.

• Demonstrate End-to-End Process: Clearly outline your role and contributions across the entire research lifecycle, from planning and recruitment to analysis and reporting.

• Showcase Data Analysis & Interpretation: Include examples of how you've translated raw qualitative data (videos, transcripts, surveys) into actionable insights and strategic recommendations.

• Present Reporting & Presentation Skills: Include samples or descriptions of Toplines, Executive Summaries, and Slide Decks, emphasizing clarity and stakeholder communication.

• Quantify Impact: Where possible, quantify the impact of your research findings on client products or business objectives (e.g., "led to a X% improvement in user adoption").

• Tailor to Pulse Labs: If possible, highlight experience with similar technologies, AI products, or working in fast-paced startup/agency environments.

Challenge Preparation:

• Methodology Deep Dive: Be ready to discuss your preferred qualitative research methods, their pros/cons, and when to apply them.

• Problem-Solving Scenarios: Prepare to walk through how you'd approach a research problem given limited time or resources, focusing on your analytical process.

• Stakeholder Management: Anticipate questions on how you manage client expectations, deliver difficult feedback, and present findings to diverse audiences.

• Operations Collaboration: Be prepared to discuss how you work with research operations and panel management to ensure smooth project execution.

📝 Enhancement Note: The emphasis on a "detail-oriented research operations environment" and "rapid-response" suggests interviewers will probe for efficiency, accuracy, and the ability to manage multiple projects simultaneously. Portfolio review will be critical to demonstrate hands-on execution and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Pulse Labs' Proprietary Tools: Essential for executing research projects. Familiarity with their platform will be a significant advantage.

• Qualitative Data Analysis Software: Experience with tools like NVivo, ATLAS.ti, Dovetail, or similar for analyzing transcripts and video data.

• Survey Platforms: Tools like Qualtrics, SurveyMonkey, Typeform for survey design and data collection.

• Collaboration Suites: Google Workspace (Docs, Sheets, Slides) is explicitly mentioned as a requirement. Experience with tools like Miro, Mural, Figma for remote collaboration and ideation.

Analytics & Reporting:

• Data Visualization Tools: Experience in presenting qualitative findings visually, potentially using tools like Tableau or Power BI, or advanced PowerPoint/Google Slides skills.

• Spreadsheet Software: Advanced proficiency in Google Sheets or Excel for data organization and preliminary analysis.

CRM & Automation:

• CRM Systems: While not directly a CRM role, understanding how UX research integrates with CRM data for customer segmentation or feedback loops can be beneficial.

• Project Management Tools: Familiarity with tools like Asana, Trello, Jira for managing research project timelines and tasks.

📝 Enhancement Note: The core of the tech stack revolves around Pulse Labs' proprietary platform and standard qualitative analysis/productivity tools. The "AI" aspect might mean exposure to or interest in tools that leverage AI for data analysis or participant recruitment.

👥 Team Culture & Values

Operations Values:

• Rigor & Quality: A commitment to sound research methodology and high-quality output is paramount.

• Customer-Centricity: Dedication to understanding and serving customer needs through insightful research.

• Collaboration: Working seamlessly with internal teams (Research Ops, Panel, Design, Engineering) and external clients.

• Detail-Orientation: Meticulous attention to detail in planning, execution, and analysis to ensure accuracy.

• Innovation: Embracing emerging technologies and creative approaches to UX research.

• Ownership & Initiative: Taking responsibility for projects and proactively seeking solutions.

Collaboration Style:

• Proactive Communication: Essential for a remote, fast-paced environment, especially when working with diverse teams and clients.

• Cross-Functional Integration: Working closely with Research Operations, Panel, Design, and Engineering teams to ensure research is well-supported and findings are actionable.

• Mentorship & Knowledge Sharing: A culture that encourages sharing expertise and developing junior team members.

• Feedback Exchange: Openness to giving and receiving constructive feedback to continuously improve processes and research quality.

📝 Enhancement Note: The culture likely values a blend of independent work and strong team interdependence, with a focus on delivering concrete, data-backed insights in a dynamic setting. The "research operations" aspect suggests a structured, process-oriented approach to research delivery.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Multiple Complex Projects: Juggling various client research initiatives simultaneously, each with unique requirements and deadlines, in a rapid-response setting.

• Interpreting Rich, Unstructured Data: Extracting clear, actionable insights from large volumes of qualitative data (videos, transcripts) can be demanding.

• Translating Research into Business Impact: Effectively communicating research findings to senior stakeholders and ensuring they translate into tangible product improvements or strategic decisions.

• Navigating Ambiguity: Working in a startup environment or with diverse clients may involve dealing with undefined problems or evolving project scopes.

• Remote Collaboration Dynamics: Maintaining strong team cohesion and effective communication in a fully remote setting.

Learning & Development Opportunities:

• Advanced Qualitative Techniques: Mastering sophisticated research methods and analysis strategies.

• Proprietary Tool Mastery: Becoming an expert user of Pulse Labs' unique research platforms.

• AI in Research: Gaining exposure to how AI is integrated into research tools and methodologies.

• Client Management & Presentation: Enhancing skills in stakeholder communication, negotiation, and executive-level presentations.

• Mentorship & Leadership: Developing leadership capabilities through mentoring junior researchers and potentially leading project teams.

• Industry Exposure: Working with a variety of clients, from startups to FAANG companies, providing broad market insight.

📝 Enhancement Note: The challenges are typical for senior roles in fast-paced research environments, particularly in startups. The growth opportunities are substantial, offering pathways to deeper specialization, leadership, and strategic influence within the UX research and operations domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex qualitative research project you led from start to finish. What were the key challenges, your approach, and the ultimate impact?" (Focus on methodology, problem-solving, and results.)

• "How do you prioritize research requests when working on multiple projects with competing deadlines?" (Assess time management, prioritization, and operational efficiency.)

• "Walk me through your process for analyzing qualitative data (e.g., video transcripts, survey responses) to derive actionable insights." (Demonstrate analytical rigor and methodology.)

• "Imagine a client is unsure about the research objectives for their new product. How would you guide them to define clear, measurable research goals?" (Assess client management and strategic thinking.)

Company & Culture Questions:

• "What interests you about Pulse Labs AI and our approach to UX research?" (Demonstrate research into the company and alignment with their mission.)

• "How do you foster a collaborative environment, especially in a remote setting?" (Assess teamwork and communication skills.)

• "Describe a time you had to present difficult or unexpected research findings to senior stakeholders. How did you handle it?" (Evaluate communication, diplomacy, and stakeholder management.)

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, clearly define the problem, your role, the methodology, the key findings, and the impact. Use a consistent format.

• Visual Storytelling: Use mockups of reports, key slides, or visual representations of data to make your presentation engaging. Avoid dense text.

• Highlight Process & Operations: Emphasize how you managed the research process, collaborated with operations teams, and ensured data quality.

• Quantify Outcomes: Whenever possible, use metrics or specific examples to demonstrate the value and impact of your research.

• Be Prepared for Deep Dives: Anticipate questions about specific methodological choices, analytical decisions, and how you handled challenges.

📝 Enhancement Note: The interview process will likely heavily scrutinize practical experience, analytical depth, and the ability to operate effectively within a structured, operations-focused research environment. Candidates should be ready to demonstrate not just what they did, but how they did it and why.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link.

• Tailor Your Resume: Emphasize your 5+ years of qualitative research experience, highlighting specific methodologies (diary studies, focus groups, IDIs, longitudinal panel studies) and your experience in detail-oriented research operations environments. Use keywords like "UX Research," "Qualitative Data Analysis," "Research Methodology," "Stakeholder Management," and "Project Planning."

• Curate Your Portfolio: Prepare a portfolio that showcases 2-3 detailed case studies demonstrating your end-to-end research process, data analysis skills, reporting capabilities (Toplines, Executive Summaries), and the impact of your findings. Highlight experience with proprietary tools, remote execution, and client collaboration.

• Research Pulse Labs AI: Understand their mission, the types of products they research, and their emphasis on AI and proprietary tools. Prepare to articulate why you are a good fit for their specific culture and operational approach.

• Practice Interview Questions: Rehearse answers to common UX research and behavioral questions, focusing on demonstrating your analytical skills, leadership potential, and ability to thrive in a fast-paced, remote, and operations-centric environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.