Framer - Part Time

📍 Job Overview

Job Title: Framer - Part Time

Company: Michaels Stores

Location: Beaverton-4955 SW Western Ave, Beaverton, Oregon, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Services

Date Posted: 2026-04-24

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically within the custom framing department.

• Key responsibilities include building strong customer relationships through personalized design consultations and ensuring high-quality framing solutions.

• The position requires diligent adherence to Standard Operating Procedures (SOPs) for sales, production, and store operations.

• Success in this role hinges on a blend of customer service excellence, sales acumen, and operational efficiency in managing inventory and workspace.

📝 Enhancement Note: This role is a direct customer-facing position within the retail operations sector, emphasizing both sales and service within a specialized department. The "Framer" title indicates a focus on skilled craftsmanship and product customization, requiring a combination of technical ability and interpersonal skills.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by acting as a personal designer, utilizing the "Elevated ABC Deliver" methodology to provide custom framing solutions.
  • Drive sales and production targets through effective customer consultation and upselling techniques.
  • Deliver friendly and efficient customer service, assisting shoppers in locating products and offering solutions.

• Production & Quality Assurance:

  • Complete custom framing orders with a high degree of quality and adherence to deadlines.
  • Operate framing equipment and glass cutters safely and efficiently.
  • Maintain the ready-made frame department, including SISO (Sales in Store Only) and Directed Replenishment processes.

• Store Operations & Merchandising:

  • Maintain a safe, clean, and clutter-free environment, adhering to Standard Operating Procedures (SOPs).
  • Manage inventory for the ready-made frame department and assist with stocking and truck un-load processes.
  • Operate the cash register and execute cash handling procedures according to company standards.

• Team Collaboration & Compliance:

  • Adhere to all company programs, policies, and standards, including shrink and safety initiatives.

  • Interact positively and respectfully with colleagues and management, serving as a role model.

  • Participate in truck un-load and stocking to ensure standards are met within budget.

  • Assist with Omni channel processes to support an integrated customer experience.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer interaction (sales and design) and operational execution (production, merchandising, and inventory). The mention of "Elevated ABC Deliver" suggests a specific sales methodology that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for retail roles, though not explicitly stated.

Experience: 0-2 years of experience in a customer-facing role is ideal.

Required Skills:

• Basic computer skills for POS and potential design software.

• Basic measuring skills for accurate framing specifications.

• Ability to safely and effectively operate framing equipment.

• Proficiency with a glass cutter.

• Strong customer service orientation and interpersonal skills.

• Ability to stand for extended periods and perform physical tasks.

Preferred Skills:

• Previous retail experience, demonstrating an understanding of store operations and customer flow.

• Proven experience in selling products and/or services, with a track record of meeting sales targets.

• Familiarity with custom framing processes and design principles.

• Experience with heat press operation.

📝 Enhancement Note: The requirements lean towards entry-level capabilities with a strong emphasis on customer interaction and a willingness to learn technical skills related to framing. The "0-2 years" experience level suggests that on-the-job training will be provided for specific equipment and processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level retail position, candidates are encouraged to prepare examples of customer interactions where they successfully resolved issues or exceeded expectations.

• Showcase an understanding of sales processes and how to effectively guide a customer toward a purchase decision.

• Demonstrate an ability to follow established procedures and maintain quality standards in their work.

Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they apply them in a retail setting.

• Discuss experiences with workflow management, particularly in completing tasks efficiently and accurately within set timeframes.

• Be ready to explain how they would measure their own performance and identify areas for process improvement in their daily tasks.

📝 Enhancement Note: For this specific role, the "portfolio" is more about behavioral examples and demonstrated understanding of retail processes rather than a formal collection of work. Candidates should focus on articulating their customer service approach, sales techniques, and operational awareness.

💵 Compensation & Benefits

Salary Range: Based on the "Part Time" employment type, "0-2 years" experience level, and the retail industry in Beaverton, Oregon, the hourly wage is estimated to be between $14.00 and $17.00 per hour.

Benefits:

• Health insurance (medical, dental, and vision) - Typically offered to part-time employees based on hours worked, though specifics may vary.

• Paid time off (PTO) - Accrued based on hours worked.

• Tuition assistance - A valuable benefit for those looking to further their education.

• Generous employee discounts on Michaels products.

• Opportunities for advancement within the company.

Working Hours: This is a part-time position. Specific hours will vary and will include nights, weekends, and early mornings, as typical for retail environments. The "working hours" listed as 40 in the input data might refer to a standard full-time week for context, but this role is explicitly part-time.

📝 Enhancement Note: The salary estimation is based on current retail wage standards for similar roles in the specified region and experience level. Full benefits details should be confirmed directly with Michaels Stores, as part-time eligibility can differ.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, providing a wide range of supplies for arts, crafts, and home décor.

Company Size: Large (over 1,300 stores in North America). This implies structured corporate operations and established retail processes.

Founded: 1973. A long-standing company with a well-defined brand and operational history.

Team Structure:

• The Framer will be part of the in-store retail team, working under a Store Manager or Assistant Manager.

• They will collaborate closely with fellow sales associates and potentially other department specialists.

Methodology:

• Emphasis on customer-centric service delivery, aiming to "fuel the joy of creativity and celebration."

• Adherence to Standard Operating Procedures (SOPs) for consistency in sales, production, and operational tasks.

• Focus on visual merchandising and maintaining a well-organized and appealing store environment.

• Commitment to safety and shrink reduction programs.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a place that fosters creativity and community. The culture likely emphasizes customer engagement, teamwork, and a passion for crafting and artistic expression.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level or early-career retail operations role. It provides foundational experience in customer service, sales, and specialized product handling (framing).

Reporting Structure: The Framer reports to store management (e.g., Store Manager, Assistant Manager, or Framing Department Lead if applicable).

Operations Impact: While not a traditional "revenue operations" role, this position directly impacts store revenue through sales of custom framing and supporting overall store sales objectives. It also contributes to customer satisfaction and loyalty, which are critical for sustained business success.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering design, production techniques, and customer consultation.

• Advancement: Potential to move into roles such as Lead Framer, Assistant Store Manager, or other retail management positions within Michaels.

• Cross-Training: Possibility to gain experience in other store departments, broadening retail skill sets.

• Leadership: For high performers, there may be opportunities to take on more responsibility within the framing department or store operations.

📝 Enhancement Note: The growth path within Michaels is typically from in-store associate roles to supervisory or management positions. Developing expertise in custom framing can be a unique selling point for career progression within specialized retail environments.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace includes the sales floor, the custom framing department, and stock rooms.

Office Location(s): Beaverton-4955 SW Western Ave, Beaverton, Oregon. This is a specific, physical retail location.

Workspace Context:

• The framing shop will contain specialized equipment like a glass cutter and heat press, requiring careful operation.

• The environment is customer-facing, requiring constant interaction and a professional demeanor.

• Stock rooms may or may not be climate-controlled, and truck unloading involves outdoor elements.

• Opportunities for collaboration exist with fellow team members during daily operations, stocking, and customer assistance.

Work Schedule: This is a part-time role with flexible scheduling. Work hours will include nights, weekends, and early mornings to meet customer demand and store operational needs.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. It requires adaptability to various tasks, from direct customer sales to physical stocking and equipment operation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and potentially a brief phone screen to assess basic qualifications and availability.

• In-Person Interview: This will involve meeting with store management.

  • Behavioral Questions: Expect questions about customer service scenarios, conflict resolution, teamwork, and handling pressure (e.g., "Tell me about a time you dealt with a difficult customer," "How do you prioritize tasks when busy?").
  • Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your understanding of the framing process based on the job description.
  • Situational Questions: Questions like, "A customer wants a specific type of framing you've never done before. How would you handle it?"

• Practical Assessment (Optional): For a framing role, there might be a practical exercise involving basic measurements or a simulated customer consultation.

• Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• As this is an entry-level retail role, a formal portfolio isn't expected. Instead, prepare to discuss:
  • Customer Service Philosophy: How do you ensure a positive customer experience?
  • Sales Approach: How do you identify customer needs and recommend solutions?
  • Problem-Solving Examples: Share instances where you effectively resolved customer issues or operational challenges.
  • Learning Aptitude: Emphasize your willingness and ability to learn new skills, especially operating framing equipment.

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions that present hypothetical retail situations. Think about how you would apply Michaels' values and SOPs.

• Technical Aptitude: Be prepared to discuss your comfort level with learning new tools and equipment.

• Availability: Clearly communicate your availability, especially for weekend and evening shifts, as this is crucial for part-time retail roles.

📝 Enhancement Note: The interview process will focus on assessing a candidate's customer service skills, sales potential, ability to learn technical tasks, and cultural fit within the Michaels team. Demonstrating enthusiasm for creativity and customer satisfaction will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer data.

• Cash Register: For handling cash and credit card payments.

• Custom Framing Equipment: Including specialized saws, mat cutters, glass cutters, and potentially heat presses for assembly.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Basic reporting on sales performance may be available through the POS system.

CRM & Automation:

• While not a direct CRM role, customer interactions may be logged through the POS system for repeat business and loyalty programs.

• The "Elevated ABC Deliver" methodology implies a structured approach to customer interaction that could be considered a form of sales process automation.

📝 Enhancement Note: Proficiency with POS systems and basic computer skills are essential. The core "tools" are the specialized framing equipment, requiring hands-on skill and training.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Fostering an environment where customers and employees can express creativity and celebrate life's moments.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty.

• Integrity & Respect: Operating with honesty, treating everyone with respect, and upholding company values.

• Teamwork: Collaborating effectively to achieve store goals and support colleagues.

• Efficiency & Quality: Striving for operational excellence in all tasks, from sales to production.

Collaboration Style:

• Open communication and mutual support among store team members.

• Willingness to assist colleagues across different departments when needed.

• Constructive feedback and a shared commitment to meeting store objectives.

• A positive and encouraging atmosphere that supports creativity and learning.

📝 Enhancement Note: Michaels emphasizes a culture that is inclusive, creative, and customer-centric. The values are geared towards fostering a positive environment for both employees and customers, aligning with the company's mission.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service, sales consultations, production tasks, and store upkeep simultaneously.

• Learning Technical Skills: Mastering the operation of framing equipment and understanding design principles can be challenging for those new to the craft.

• Meeting Sales Targets: Consistently achieving sales goals in a competitive retail environment.

• Physical Demands: The role requires standing for long periods and lifting heavy items, which can be physically demanding.

• Customer Satisfaction: Handling diverse customer needs and ensuring satisfaction, especially with custom orders.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on framing techniques, equipment operation, and customer consultation.

• Sales Training: Development of sales skills, including needs assessment, product recommendation, and closing techniques.

• Product Knowledge: Deepening understanding of various framing materials, styles, and preservation techniques.

• Career Advancement: Opportunities to progress into leadership roles within Michaels stores.

• Employee Discount: A significant perk that allows employees to pursue their own creative projects at a reduced cost.

📝 Enhancement Note: The challenges are typical for retail roles, with an added layer of technical skill development specific to custom framing. Growth opportunities are clearly defined within the retail hierarchy and specialized departments.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their custom framing order?"

• Sales: "How would you approach a customer to offer custom framing services?" "What techniques do you use to upsell or cross-sell products?"

• Problem-Solving: "Imagine you have multiple framing orders due today and a rush of customers. How do you prioritize?" "What would you do if you discovered a mistake in a framing order you just completed?"

• Teamwork: "How do you contribute to a positive team environment?" "Describe a time you collaborated with a colleague to achieve a goal."

Company & Culture Questions:

• "What interests you about working at Michaels?"

• "What do you know about our custom framing services?"

• "How do you align with Michaels' values of creativity and customer focus?"

Portfolio Presentation Strategy:

• Be prepared to discuss specific examples from past roles (retail, customer service, or sales) that demonstrate your skills.

• For custom framing, emphasize your attention to detail, ability to follow instructions, and willingness to learn.

• If you have any personal crafting or art experience, highlight it as it shows an affinity for the company's core business.

• Clearly articulate your understanding of the job responsibilities and how your skills match.

📝 Enhancement Note: Focus on providing specific, STAR method (Situation, Task, Action, Result) examples for behavioral questions. Show enthusiasm for the creative aspect of the role and a strong customer-centric mindset.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, merchandising, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," "cash handling," and "measuring skills."

• Prepare for Interview: Review common retail interview questions and prepare specific examples using the STAR method. Research Michaels' custom framing services and company values.

• Showcase Enthusiasm: Be ready to express your interest in creativity, art, and helping customers bring their visions to life through custom framing.

• Clarify Availability: Be clear about your availability for part-time shifts, including nights and weekends, as this is critical for this role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.