Framer - Full-time

📍 Job Overview

Job Title: Framer - Full-time

Company: Michaels Stores

Location: Temple, Pennsylvania, United States

Job Type: Full-time

Category: Retail Operations / GTM (Customer-Facing Sales & Service)

Date Posted: 2026-04-24

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on direct customer engagement within a retail environment, emphasizing personalized sales and service for custom framing solutions.

• It involves operational tasks such as merchandising, inventory management, and adhering to Standard Operating Procedures (SOPs) to ensure store efficiency and compliance.

• The position requires hands-on operation of specialized framing equipment and a commitment to maintaining a safe and welcoming store atmosphere.

• Success is measured by delivering excellent customer service, building strong customer relationships, and achieving sales and production targets for custom framing orders.

📝 Enhancement Note: While this role is not a traditional Revenue Operations or Sales Operations function focusing on internal systems and processes, it is a critical customer-facing sales and service role within the retail operations of Michaels Stores. The "Framer" title implies a specialized sales function with a product/service focus, requiring operational execution at the store level. The emphasis on sales, customer relationships, and operational tasks aligns with the broader GTM (Go-To-Market) operational execution.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by providing personalized consultations for custom framing solutions, leveraging the "Elevated ABC Deliver" methodology.

• Achieve individual sales and production targets for custom framing orders through effective product knowledge and consultative selling.

• Accurately and efficiently complete custom framing orders, ensuring high-quality craftsmanship and adherence to delivery timelines.

• Maintain the visual presentation and stock levels for the ready-made frame department, as well as other assigned areas, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Deliver friendly and proactive customer service, assisting customers with locating products, answering inquiries, and ensuring a well-merchandised and in-stock store.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws, requirements, and company standards.

• Actively participate in and support company shrink and safety programs to maintain a secure and accident-free work environment.

• Engage with colleagues and customers in an accepting and respectful manner, maintaining a positive attitude even in challenging situations, and serving as a role model for organizational values.

• Participate in truck un-loading and stocking processes, ensuring adherence to truck standards and completion within budget.

• Operate the cash register accurately, executing cash handling procedures to established standards.

• Acknowledge all customers, assist them in locating desired products, and provide appropriate solutions to their needs.

• Support and execute Omni-channel processes, which may include assisting with online order fulfillment or in-store pickup.

📝 Enhancement Note: The responsibilities clearly outline a sales-driven role with significant operational components at the store level. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach that candidates should be prepared to discuss. The mention of "SISO" and "Directed Replenishment" points to inventory management processes that require attention to detail.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions; specific educational requirements are not explicitly stated but a foundational understanding of mathematics is beneficial for measuring.

Experience:

• 0-2 years of experience in a customer-facing role or retail environment is ideal.

Required Skills:

• Basic computer skills for operating point-of-sale systems and potentially order management software.

• Basic measuring skills for accurate framing order specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to build rapport and lasting relationships with customers.

• Understanding and adherence to safety protocols and procedures.

• Basic merchandising and visual presentation skills.

Preferred Skills:

• Previous retail sales experience, especially in a specialized department like framing or art.

• Experience selling products and/or services to customers, demonstrating an ability to understand needs and offer solutions.

• Familiarity with custom framing processes and materials.

• Experience with inventory management and stock replenishment.

📝 Enhancement Note: The "0-2" years of experience suggests this is an entry-level to junior role. The skills required are a blend of technical (equipment operation, measuring) and soft skills (customer service, sales). Emphasizing transferable skills from other customer-facing roles will be key for candidates with less direct framing experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level retail role, candidates can showcase their capabilities through examples of customer interactions, sales achievements, or problem-solving scenarios.

• Demonstrating an understanding of sales processes, consultative selling techniques, and customer relationship management is crucial.

• Examples of how you've successfully managed inventory or maintained visual standards in previous roles can be beneficial.

Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they follow them.

• The ability to articulate how they would approach completing a custom framing order from initial customer consultation to final product delivery.

• Explaining how they would manage their time to balance customer service, production tasks, and store maintenance.

📝 Enhancement Note: For an entry-level retail sales/operations role like this, a traditional "portfolio" is unlikely. The emphasis will be on behavioral and situational questions that assess a candidate's understanding of processes and their ability to execute them. Candidates should prepare to discuss past experiences that demonstrate these skills.

💵 Compensation & Benefits

Salary Range:

Based on industry standards for a full-time Framer position with 0-2 years of experience in Temple, Pennsylvania, the estimated annual salary range is between $28,000 and $35,000. This estimate is derived from current retail wage data for similar roles in the Pennsylvania region, considering the cost of living and typical entry-level retail compensation.

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance

• Generous employee discounts on Michaels products

Working Hours:

• Full-time (approximately 40 hours per week).

• Work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment.

📝 Enhancement Note: The salary estimate is based on general market data for retail positions in the specified location and experience level. Actual compensation may vary based on the company's internal pay structure, specific qualifications, and final negotiation. The provided benefits are explicitly mentioned in the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Framing)

Company Size: Large (Michaels operates over 1,300 stores in North America). This scale implies established processes, brand recognition, and a structured corporate environment.

Founded: 1973, headquartered in Irving, Texas. This long history suggests stability and a well-defined brand identity.

Team Structure:

• The Framer will be part of a store-level team, likely reporting to a Store Manager or Assistant Store Manager, and potentially working closely with a dedicated Framing Department Lead or Manager if one exists in that store structure.

• Collaboration will occur with fellow sales associates, stock associates, and cashier staff.

Methodology:

• Emphasis on Standard Operating Procedures (SOPs) for consistent execution of tasks and customer service.

• A customer-centric approach driven by building relationships and providing solutions ("Elevated ABC Deliver").

• Focus on sales performance and operational efficiency in merchandising, inventory, and production.

• Commitment to safety and shrink reduction programs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels is a well-established retail giant. The culture is likely to be fast-paced, customer-focused, and process-driven, with a strong emphasis on sales and operational execution at the store level. The "purpose to fuel the joy of creativity" suggests a positive and encouraging work environment for those passionate about arts and crafts.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level to junior position within the retail operations framework. It serves as a foundation for understanding customer interaction, sales processes, and in-store operational execution.

Reporting Structure: The Framer will report directly to store management (e.g., Store Manager, Assistant Manager), who oversee all store operations and personnel.

Operations Impact: This role directly impacts the store's revenue through custom framing sales and contributes to overall customer satisfaction and loyalty. It also supports the operational efficiency of the store through diligent execution of merchandising, stocking, and customer service tasks.

Growth Opportunities:

• Skill Advancement: Develop expertise in custom framing design, sales techniques, and equipment operation.

• Leadership Potential: Progress to roles such as Framing Department Lead, Assistant Store Manager, or Store Manager through demonstrated performance and leadership capabilities.

• Cross-Departmental Experience: Gain experience in other store functions like visual merchandising, inventory management, or customer service, potentially leading to broader retail management roles.

• Specialization: Further specialize within the framing or art services domain if opportunities arise within Michaels or its affiliates.

📝 Enhancement Note: For individuals starting in retail, this role offers a clear path for growth within Michaels. The emphasis is on developing core retail operational skills and customer-facing sales expertise, which are transferable to higher-level management positions within the company.

🌐 Work Environment

Office Type: Public retail store setting. This is a customer-facing environment where interaction with the public is constant.

Office Location(s): Store - 4330 Alletown Pike, Temple, PA. The specific store location dictates the local customer base and competitive landscape.

Workspace Context:

• The primary workspace is the retail floor and the dedicated frame shop area within the store.

• The frame shop contains specialized equipment like a glass cutter and heat press, requiring careful handling and adherence to safety protocols.

• While most public areas are climate-controlled, some stock rooms may not be.

Work Schedule:

• The schedule is flexible and includes nights, weekends, and early mornings, aligning with typical retail operating hours.

• This role is full-time, requiring approximately 40 hours per week.

📝 Enhancement Note: The work environment is dynamic and requires adaptability. The presence of specialized equipment in the frame shop means a focus on safety and technical proficiency is paramount, alongside customer interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video screening to assess basic qualifications, interest, and cultural fit.

• In-Store Interview: Typically involves meeting with the Store Manager or Assistant Manager. This stage will focus on behavioral questions related to customer service, sales scenarios, problem-solving, and teamwork.

• Skills Assessment: May include a practical demonstration or discussion about operating framing equipment, measuring skills, or handling customer inquiries.

• Final Interview (if applicable): May involve a broader discussion on store operations, sales goals, and long-term fit within the Michaels team.

Portfolio Review Tips:

• Since a formal portfolio isn't expected, prepare to discuss specific examples from past experiences that demonstrate your ability to:
  • Build customer relationships and provide excellent service.
  • Successfully sell products or services.
  • Handle challenging customer situations.
  • Work efficiently and manage tasks in a fast-paced environment.
  • Follow instructions and adhere to procedures.

Challenge Preparation:

• Situational Questions: Be prepared for questions like, "How would you handle a customer who is unhappy with their custom framing order?" or "A customer is looking for a specific type of frame but we don't have it; what do you do?"

• Sales Scenarios: Practice articulating how you would approach a customer to offer framing solutions, starting from a greeting to closing a sale.

• Operational Tasks: Be ready to discuss how you would prioritize tasks if you had multiple customers waiting and an order to complete.

📝 Enhancement Note: The interview process for this role will heavily lean on behavioral and situational questions to gauge a candidate's suitability for a customer-facing retail operations role. Preparing concrete examples from past experiences is key.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: To process transactions, manage customer orders, and potentially access customer history.

• Framing Equipment: Includes specialized tools like mat cutters, frame saws, jointers, and presses. Proficiency and safe operation are essential.

• Glass Cutter: For precise cutting of glass or acrylic for framing.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Basic understanding of sales reports or performance metrics may be beneficial, though direct responsibility for generating them is unlikely at this level.

CRM & Automation:

• The company likely uses a CRM system for customer data management, particularly for custom orders. Familiarity with how customer information is used to personalize service is a plus.

• Omni-channel systems for managing online and in-store orders.

📝 Enhancement Note: The technology stack is focused on point-of-sale systems and specialized production equipment. Candidates should highlight any experience with POS systems and, importantly, their ability to learn and operate technical equipment safely and efficiently.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing the customer experience and satisfaction is paramount, especially in a sales and service role.

• Creativity & Passion: Michaels aims to foster an environment where creativity is celebrated and employees are passionate about arts, crafts, and personal expression.

• Teamwork: Collaboration and mutual support among store team members are essential for smooth operations and a positive work environment.

• Integrity & Respect: Upholding ethical standards and treating all individuals with respect, as outlined in the company's commitment to diversity and inclusion.

• Efficiency & Quality: Striving for accuracy and timeliness in all tasks, from order fulfillment to store presentation.

Collaboration Style:

• Expected to be collaborative and supportive, working with fellow associates to ensure the store runs smoothly.

• Open communication is key for addressing customer needs and operational challenges.

• A willingness to assist colleagues and contribute to shared goals is valued.

📝 Enhancement Note: The company culture emphasizes creativity, customer delight, and teamwork. Candidates should demonstrate how their personal values align with these principles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, order production, merchandising, and operational tasks simultaneously in a busy retail environment.

• Meeting Sales Targets: Consistently achieving sales goals for custom framing, which can be influenced by customer demand and seasonality.

• Handling Difficult Customers: Effectively managing customer expectations and resolving issues to ensure satisfaction, even in challenging situations.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding design principles for custom framing.

• Adaptability to Retail Pace: Thriving in a dynamic retail setting that requires flexibility in hours and tasks.

Learning & Development Opportunities:

• Framing Expertise: Develop deep knowledge of framing materials, techniques, and design principles.

• Sales Acumen: Enhance consultative selling skills, customer relationship management, and closing techniques.

• Retail Operations: Gain comprehensive experience in store operations, including merchandising, inventory control, and customer service management.

• Cross-Training: Opportunities to learn about other departments or roles within the store.

• Career Advancement: Potential to move into leadership positions within Michaels stores.

📝 Enhancement Note: This role presents opportunities for skill development in specialized areas like custom framing and sales, along with general retail operational experience that can lead to career advancement.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unsure about their framing choices?"

• Sales Approach: "How would you initiate a conversation with a customer browsing the framing section?" "What steps would you take to understand a customer's needs for their artwork?"

• Problem-Solving: "Imagine a customer needs a frame for an unusually sized piece of art. What would be your process for finding a solution?" "What would you do if you discovered a mistake on a framing order after it was completed?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What does 'customer service' mean to you in a retail environment?"

• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• Instead of a formal portfolio, prepare 2-3 specific examples from your past experiences that highlight your skills in:

  • Customer interaction and problem-solving.
  • Sales or persuasive communication.
  • Handling operational tasks efficiently (e.g., stocking, merchandising).

• Be ready to walk through these examples, explaining the situation, your action, and the positive result (STAR method: Situation, Task, Action, Result).

📝 Enhancement Note: Focus on demonstrating customer empathy, sales aptitude, problem-solving skills, and a proactive, team-oriented attitude. Prepare concrete examples using the STAR method.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, technical aptitude (especially with tools or equipment), and problem-solving experiences. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "equipment operation."

• Prepare Examples: For each key responsibility and qualification, think of specific examples from past roles or even personal projects that demonstrate your capabilities. Be ready to discuss these using the STAR method.

• Research Michaels: Familiarize yourself with Michaels's products, services (especially custom framing), brand values, and mission. Understand their commitment to creativity and customer experience.

• Practice Interview Questions: Rehearse answers to common retail interview questions, focusing on behavioral and situational scenarios relevant to the Framer role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.