framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Vero Beach, Florida, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: 2026-02-25

Experience Level: Entry-Level to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in driving in-store revenue through expert custom framing consultations and sales, directly impacting store performance metrics.

• Focuses on building strong customer relationships, fostering loyalty, and ensuring a memorable shopping experience within the custom framing department.

• Requires meticulous execution of framing orders, adhering to quality standards and production timelines to meet customer expectations and operational efficiency.

• Involves comprehensive store maintenance, including merchandising, stocking, and maintaining a safe, clean, and organized retail environment.

📝 Enhancement Note: While the title "Framer" might suggest a purely production-focused role, the description emphasizes customer interaction, sales, and relationship building. This indicates a hybrid role combining skilled production with front-line retail sales and service responsibilities, typical of specialized departments within larger retail organizations aiming to maximize customer engagement and sales opportunities.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Proactively engage customers, build rapport, and understand their creative needs and project visions.
  • Act as a design consultant, guiding customers through custom framing options, materials, and solutions using the "Elevated ABC Deliver" methodology.
  • Drive sales within the custom framing department by effectively presenting value and closing orders.
  • Provide exceptional customer service, assisting shoppers in locating products and offering solutions to enhance their in-store experience.

• Production & Quality Assurance:

  • Accurately measure, cut, assemble, and finish custom framing orders according to Standard Operating Procedures (SOPs) and customer specifications.
  • Ensure all framing orders are completed with a high degree of quality and delivered on time, meeting or exceeding customer expectations.
  • Operate and maintain framing equipment, including specialized tools like glass cutters and heat presses, safely and efficiently.

• Store Operations & Maintenance:

  • Maintain the ready-made frame department, ensuring it is well-merchandised, organized, and fully stocked.
  • Execute directed replenishment and SISO (Ship-from-Store or Stay-in-Store) processes accurately.
  • Participate actively in truck un-load and stocking activities, adhering to established standards and timelines.
  • Support company-wide shrink and safety programs by following all SOPs and company policies.

• Point of Sale & Omni-Channel Support:

  • Operate the cash register accurately and efficiently, adhering to all cash handling procedures.

  • Assist with and support omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

📝 Enhancement Note: The responsibilities highlight a dual focus on skilled craft (framing) and customer-facing sales/service. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach, and the inclusion of omni-channel support indicates the need for adaptability in a modern retail environment.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience in a customer-facing retail or service role.

Required Skills:

• Customer Relationship Building: Ability to connect with customers, understand their needs, and build trust.

• Sales Acumen: Aptitude for selling products and services, with a focus on consultative selling within the framing context.

• Technical Framing Skills: Basic measuring skills and the ability to learn and operate framing equipment and a glass cutter.

• Operational Execution: Adherence to Standard Operating Procedures (SOPs), company programs, and safety guidelines.

• Computer Proficiency: Basic computer skills for order entry, POS operations, and potential system navigation.

• Physical Dexterity: Ability to perform tasks requiring bending, lifting, carrying, reaching, and standing for extended periods.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, particularly within a specialized department.

• Sales Experience: Proven track record of successfully selling products or services to customers.

• Design Sensibility: An eye for aesthetics and design principles relevant to art and framing.

• Equipment Operation: Familiarity with operating specialized retail equipment.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections are crucial here. The minimums are entry-level, suggesting significant on-the-job training for the technical framing aspects. The preferred skills point towards candidates who can hit the ground running with customer interaction and sales.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested, candidates should be prepared to discuss past projects or experiences demonstrating:
  • Customer Interaction & Problem-Solving: Examples of successfully assisting customers with complex needs or challenges.
  • Quality Execution: Instances where attention to detail and high-quality output were critical.
  • Sales Achievement: Anecdotes of exceeding sales targets or contributing to revenue growth in previous roles.
  • Process Adherence: Demonstrating understanding and application of established procedures (SOPs).

Process Documentation:

• Familiarity with and adherence to Standard Operating Procedures (SOPs) is a key requirement.

• Candidates should be able to articulate how they would follow established workflows for:

  • Customer consultation and order placement.

  • Framing production and quality checks.

  • Store maintenance and stocking procedures.

  • Cash handling and POS transactions.

📝 Enhancement Note: For a role like this, the "portfolio" is more about demonstrated skills and experiences during the interview process rather than a curated document. Applicants should focus on preparing specific examples that align with the core responsibilities and required skills, especially those related to customer interaction, sales, and quality execution.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are available.

• Paid Time Off (PTO): Accrued paid time off for eligible team members.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Additional Benefits: The company mentions "much more," which may include retirement savings plans (e.g., 401k), life insurance, and other voluntary benefits.

Working Hours:

• Primarily part-time, with hours potentially ranging from 10-30 hours per week, depending on business needs and scheduling.

• Work hours include nights, weekends, and early mornings. Flexibility is expected to cover store operating hours and peak periods.

📝 Enhancement Note: The salary range is an estimation for Vero Beach, FL, a mid-sized city in Florida. The benefits listed are directly from the job description and are comprehensive for a part-time retail role, highlighting Michaels' commitment to team member well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Company Size: Large (Over 1,300 stores in North America)

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• This role operates within a store-level team, reporting to a Store Manager or Assistant Manager, with direct oversight from a Framing Department Lead or Manager if applicable.

• Collaboration occurs with fellow sales associates, stock associates, and potentially visual merchandisers.

Methodology:

• Emphasis on following Standard Operating Procedures (SOPs) for consistent execution of tasks and customer experiences.

• Utilizes a structured sales approach ("Elevated ABC Deliver") to foster customer relationships and drive sales.

• Focus on data-driven decisions for inventory management (stocking, replenishment) and performance tracking (sales, production).

• Commitment to safety and shrink reduction programs integrated into daily operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a "leading destination for creating and celebrating," emphasizing creativity and community. The culture likely balances operational efficiency with a passion for arts and crafts, encouraging a positive and supportive environment for both employees and customers.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level to mid-level position within the retail operations framework, specifically focused on specialized department sales and production. It serves as a foundational role for individuals interested in retail craft, sales, and operational execution.

Reporting Structure: Typically reports to the Store Manager or Assistant Manager. May receive direct guidance from a department specialist or lead within the framing area. Collaboration is primarily with peers on the store floor.

Operations Impact:

• Directly contributes to store revenue through custom framing sales and upselling of related products.

• Influences customer loyalty and repeat business through exceptional service and quality craftsmanship.

• Impacts operational efficiency through accurate order fulfillment, effective merchandising, and participation in stockroom activities.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering various techniques and materials.

• Sales Advancement: Potential to move into roles with higher sales targets, such as a Framing Department Lead or specialized sales associate.

• Leadership Track: Progression to Assistant Manager or Store Manager roles through demonstrated operational excellence, leadership potential, and customer service skills.

• Cross-Training: Opportunities to gain experience in other store departments, broadening retail operational knowledge.

• Specialization: Potential to move into corporate roles related to merchandising, training, or operations management within Michaels or its parent company.

📝 Enhancement Note: For a part-time, on-site role in retail, the growth path is typically within the store structure. The emphasis on sales and customer engagement makes it a strong stepping stone for individuals looking to advance in retail management or specialized sales roles.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace will be the store floor, the custom framing area, and the stockroom.

Office Location(s): The specific store is located at 6140 20th St, Vero Beach, FL. Michaels operates over 1,300 locations across North America.

Workspace Context:

• Customer-Facing: A significant portion of the role involves direct interaction with the public in a climate-controlled retail environment.

• Specialized Area: The framing shop is a dedicated workspace that may involve specific tools and materials, including a glass cutter and heat press.

• Dynamic: The environment is fast-paced, requiring adaptability to customer needs, stocking demands, and operational procedures.

• Physical Demands: Requires standing for long periods, frequent bending, lifting, and reaching. Accessing higher shelves may require ladder use.

Work Schedule:

• This is a part-time position. Schedules will vary and include nights, weekends, and potentially early mornings. Flexibility is key to meeting business needs.

📝 Enhancement Note: The work environment is typical of a retail setting, with a focus on customer interaction and operational tasks. The framing shop aspect adds a unique element requiring specialized skills and potentially a different level of focus compared to general sales floor duties.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: If selected, candidates will likely have an interview at the store with the Store Manager or Assistant Manager. This will focus on:

  • Customer Service Skills: Behavioral questions about handling various customer scenarios.
  • Sales Aptitude: Questions about past sales experiences and how they approach selling.
  • Problem-Solving: Scenarios related to resolving customer issues or operational challenges.
  • Technical Aptitude: Discussion about comfort with tools and willingness to learn framing techniques.
  • Availability & Fit: Confirming availability for required shifts and assessing cultural fit with the team.

• Skills Assessment: May involve a brief practical demonstration or discussion of how they would approach a framing consultation or operate equipment (if applicable and safe to do so during the interview).

Portfolio Review Tips:

• Since a formal portfolio isn't required, focus on preparing specific, quantifiable examples from past experiences that demonstrate:
  • Customer Service: A time you went above and beyond for a customer.
  • Sales Success: A situation where you successfully upsold or met a challenging sales goal.
  • Problem-Solving: How you resolved a customer complaint or operational issue.
  • Attention to Detail: An instance where meticulousness was crucial for success.
  • Teamwork: How you collaborated with colleagues to achieve a common goal.

Challenge Preparation:

• Be prepared for scenario-based questions. For example:

  • "A customer wants to frame a very large, unusual item. How would you approach this consultation?"
  • "How would you handle a situation where a customer is unhappy with their framing order?"
  • "Describe your experience with operating machinery or tools."

• Highlight your understanding of Michaels' brand and commitment to creativity.

📝 Enhancement Note: The interview process will likely assess both soft skills (customer service, sales) and a willingness to learn technical skills. Candidates should be enthusiastic about the craft and prepared to showcase their customer-centric approach.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: Proficiency in operating a point-of-sale system for transactions, returns, and potentially order entry.

• Framing Equipment: Ability to learn and safely operate specialized tools such as:

  • Glass cutters
  • Mat cutters (manual or automated)
  • Framing assembly tools (e.g., jointers, binders)
  • Heat presses (for specific applications)

• Measuring Tools: Accurate use of tape measures, rulers, and other measuring devices.

Analytics & Reporting:

• Basic understanding of sales metrics and production targets relevant to the department.

CRM & Automation:

• Customer Relationship Management (CRM): While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a customer-centric approach that builds relationships, akin to basic CRM principles.

• Order Management System: Likely integrated with the POS for custom order tracking from placement to completion.

• Inventory Management Systems: Used for stocking, replenishment, and maintaining stock levels for ready-made frames and supplies.

📝 Enhancement Note: The technology stack is primarily focused on retail operations and specialized equipment. Proficiency in basic computer skills and a willingness to learn specialized machinery are key. The "Elevated ABC Deliver" suggests a structured approach to customer interaction, which is a form of sales process management.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Embracing the joy of creativity and fostering a love for arts and crafts.

• Customer Focus: Prioritizing customer needs and delivering exceptional service and memorable experiences.

• Quality & Craftsmanship: Commitment to high-quality work, especially within the framing department.

• Teamwork & Respect: Working collaboratively with colleagues, maintaining a positive and respectful environment.

• Efficiency & Execution: Adhering to SOPs, meeting production targets, and contributing to smooth store operations.

• Integrity: Upholding company policies, safety standards, and ethical practices.

Collaboration Style:

• Cross-functional: Works closely with other store associates to ensure a cohesive customer experience.

• Customer-Centric: Collaboration focused on understanding and meeting customer needs, from initial consultation to order fulfillment.

• Process-Oriented: Adherence to established workflows and procedures, with a focus on continuous improvement where appropriate.

• Supportive: Encouraging a supportive environment where team members can learn from each other and assist with tasks as needed.

📝 Enhancement Note: Michaels' stated purpose, "to fuel the joy of creativity and celebration," is central to its culture. This role requires embodying that spirit while executing the operational and sales demands of a retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to consult with customers, close sales, and simultaneously complete framing orders accurately and on schedule.

• Technical Skill Acquisition: Learning to operate framing equipment safely and proficiently, including mastering various framing techniques.

• Customer Expectations Management: Handling diverse customer needs and expectations, from simple requests to complex custom design projects.

• Physical Demands: The role requires significant standing, bending, lifting, and manual dexterity.

• Pace of Retail: Adapting to the fast-paced and often demanding environment of a busy retail store, especially during peak seasons.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, and design principles.

• Sales & Customer Service Skills: Development through the "Elevated ABC Deliver" program and ongoing customer interactions.

• Retail Operations: Gaining experience in merchandising, inventory management, POS operations, and stockroom management.

• Product Knowledge: Deepening understanding of art supplies, craft materials, and home décor products.

• Career Advancement: Clear pathways for growth into leadership roles within the store or specialized positions.

📝 Enhancement Note: The challenges are directly tied to the dual nature of the role (sales/service + production) and the physical demands of retail. The growth opportunities are robust for an entry-level retail position, offering both skill-based and management track development.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you dealt with a difficult customer and how you resolved the situation." "How do you build rapport with customers you've never met before?"

• Sales: "How would you approach selling a high-end custom framing package?" "What techniques do you use to upsell or cross-sell products?"

• Problem-Solving: "A customer is unhappy with their framing order. What steps would you take?" "How would you prioritize tasks if you had multiple framing orders due and a customer needing assistance?"

• Technical Aptitude: "What is your experience with tools or machinery?" "How comfortable are you learning new technical skills?"

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?"

• "Why are you interested in custom framing and this specific role?"

• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• Prepare 2-3 specific examples from your past work experience that highlight:

  1. A successful customer interaction and sale, detailing your approach and the positive outcome.
  2. A time you demonstrated meticulousness or attention to detail in a task or project.
  3. How you handled a challenging situation (customer-related or operational) and what you learned.

• Be ready to discuss your understanding of the framing process and your enthusiasm for learning it.

📝 Enhancement Note: Candidates should prepare to speak about their customer service philosophy, their ability to sell and build relationships, and their willingness to learn the technical aspects of custom framing. Demonstrating enthusiasm for the craft and the company's mission will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, technical, or retail experience. Use keywords from the job description such as "customer service," "sales," "framing," "retail," "SOPs," and "customer relationships." Quantify achievements where possible (e.g., "Increased framing sales by X%," "Maintained 99% order accuracy").

• Interview Preparation: Practice answering behavioral and situational interview questions. Prepare specific examples from your past experiences that showcase your skills in customer engagement, sales, problem-solving, and attention to detail. Research Michaels' values and recent initiatives.

• Portfolio Readiness: While no formal portfolio is required, mentally prepare to discuss specific projects or situations that demonstrate your core competencies in customer interaction, sales, and quality execution. Be ready to articulate your understanding of the framing process and your interest in developing these skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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